Firefox keeps crashing. Signature - mozilla::FrameLayerBuilder::DrawThebesLayer(mozilla::layers::ThebesLayer*, gfxContext*, nsIntRegion const&, nsIntRegion const&, void*)
Firefox keeps crashing unexpectedly. It doesn't matter which page I'm on, or what I'm doing. I last a few minutes and then it crashes without warning.
Any ideas?
This is the most recent signature I have for a crash report:
Signature - mozilla::FrameLayerBuilder::DrawThebesLayer(mozilla::layers::ThebesLayer*, gfxContext*, nsIntRegion const&, nsIntRegion const&, void*)
Please follow the steps below to provide us crash IDs to help us learn more about your crash.
#Enter ''about:crashes'' in the Firefox address bar and press Enter. A Submitted Crash Reports list will appear, similar to the one shown below.
#Copy the '''5''' most recent Report IDs that start with '''bp-''' and then go back to your forum question and paste that into the "Post a Reply" box. (Please don't take a screenshot of your crashes, just copy and paste the ID's. The below image is just an example of what your Firefox screen should look like)
:[[Image:aboutcrashesFx29|width=500]]
Thank you for your help!
More information and further troubleshooting steps can be found in the [[Firefox crashes - Troubleshoot, prevent and get help fixing crashes]] article.
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Hi may you please ask a new question, sclutterd, it gives us troubleshooting info. Nightly is pretty unstable anyways.
* https://support.mozilla.org/en-US/questions/new -
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I have screen shots of the details, which are always the same. The first two lines of the details are: AdapterDeviceID: 0x2e22
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With the help of technicians I have tried the following fixes, none of which work:
Checked my video drivers.
Updated my Intel drivers.
Fiddled with the compatibility window. Tried Windows 7 and Windows XP. Checked and unchecked various items.
Clicked on Mozilla's "troubleshoot compatibility," which made some changes.
I am not computer-savvy. However, anyone who cares to respond can make your suggestions as technical as you need to; I'll share them with my technician.'''''[https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode Start Firefox in Safe Mode]''''' {web link}
While you are in safe mode;
Press the '''<Alt>''' or '''<F10>''' key to bring up the tool bar.
Followed by;
Windows; '''Tools > Options'''
Linux; '''Edit > Preferences'''
Mac; ''application name'' '''> Preferences'''
Then '''Advanced > General.'''
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firefox keeps crashing after the recent update. how can i fix this, its doing my head in.
Hello, Please make sure to get a fresh copy of Firefox from
http://www.mozilla.org/en-US/firefox/all
Have a nice day -
My firefox keeps crashing for no apparrent reason
my firefox keeps crashing for no apparent reason
the crash report says:
EMPTY: no crashing thread identified; corrupt dump
the crash report itself
http://crash-stats.mozilla.com/report/index/bp-715dc850-c4c1-42ee-acd9-d8ba12120903this seems to solve the problem.
but why does the hardware accelaration crash firefox? -
Firefox keeps crashing on me and I am not sure why.
Recently Firefox keeps crashing on me A LOT. It has already crashed three times in the past two hours. Any help would be appreciated. Here are some of the crash reports:
bp-4fa87ac3-462e-4c8b-b70b-0ae862140716 7/16/2014 2:13 AM
bp-bc1e7f0f-f371-4b76-a72b-c82ae2140716 7/16/2014 12:34 AM
bp-19b1d8dd-da0f-49d5-a604-7e6412140716 7/16/2014 12:28 AM
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bp-fb331025-c6fb-4fe5-9172-4a2db2140715 7/15/2014 6:08 AM
bp-c374fc52-ec9c-4351-9bea-932cb2140715 7/15/2014 5:18 AM
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You can try to disable hardware acceleration in Firefox.
*Tools > Options > Advanced > General > Browsing: "Use hardware acceleration when available"
You need close and restart Firefox after toggling this setting.
*https://support.mozilla.org/kb/Troubleshooting+extensions+and+themes
*https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration
Start Firefox in <u>[[Safe Mode|Safe Mode]]</u> to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem.
*Switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance
*Do NOT click the Reset button on the Safe Mode start window
*https://support.mozilla.org/kb/Safe+Mode
*https://support.mozilla.org/kb/Troubleshooting+extensions+and+themes
You can try to "disable the hardware acceleration" in the Flash Player.
*http://helpx.adobe.com/flash-player/kb/video-playback-issues.html
See also:
*https://support.mozilla.org/kb/keep-flash-up-to-date-and-troubleshoot-problems
Flash "Display settings" window:
*http://www.macromedia.com/support/documentation/en/flashplayer/help/help01.html -
Aiyee! Firefox keeps crashing on me.
Firefox keeps crashing on me again and again and again. . .
== Crash ID(s) ==
sqlite3VdbeExec
== User Agent ==
Mozilla/4.0 (compatible; MSIE 8.0; Windows NT 6.0; Trident/4.0; SLCC1; .NET CLR 2.0.50727; Media Center PC 5.0; InfoPath.2; .NET CLR 3.5.30729; .NET CLR 3.0.30729; .NET4.0C)<b>Lindus</b><br />
Please do not use existing threads to ask a question, but [/questions/new start a new thread] instead.<br />
Then you also can provide troubleshooting information like your operating system and installed plugins (about:plugins), and extensions (Tools > Add-ons) and we will be better able to help you.<br /> -
Firefox keeps crashing when I search something up on Google
Firefox keeps crashing when I search something up on Google. The homepage for Google works fine but once I search for anything, the program just freezes. Whats wrong? I am running the new Firefox 4.0, Windows 7 64-bit. This problem never happened with Firefox 3.6
Create a new profile as a test to check if your current profile is causing the problems.
See "Basic Troubleshooting: Make a new profile":
* https://support.mozilla.com/kb/Basic+Troubleshooting#w_8-make-a-new-profile
There may be extensions and plugins installed by default in a new profile, so check that in "Tools > Add-ons > Extensions & Plugins" in case there are still problems.
If that new profile works then you can transfer some files from the old profile to that new profile, but be careful not to copy corrupted files.
See:
* http://kb.mozillazine.org/Transferring_data_to_a_new_profile_-_Firefox
See:
* http://kb.mozillazine.org/Firefox_crashes
* https://support.mozilla.com/kb/Firefox+crashes
* https://support.mozilla.com/en-US/kb/latest-firefox-issues
If you have submitted Breakpad crash reports then post the IDs of one or more Breakpad crash reports (bp-xxxxxxxx-xxxxxxxxx-xxxx-xxxxxxxxxxxx). You can find the IDs of the submitted crash reports on the about:crashes page. You can open the about:crashes page via the location bar, like you open a website.
See:
* http://kb.mozillazine.org/Breakpad (Mozilla Crash Reporter)
* https://support.mozilla.com/kb/Mozilla+Crash+Reporter
* https://developer.mozilla.org/en/How_to_get_a_stacktrace_for_a_bug_report -
Firefox keeps crashing after Lollipop update on HTC One M8. Won't even open!
After updating my firmware/software to the new Lollipop OS, Firefox keeps crashing. I've tried uninstalling and reinstalling directly from the Googe Play Store and still nothing. When I click the Firefox icon the browser opens and then I immediately get a "We're Sorry, Firefox has crashed" notification. How can this be remedied? I've downloaded Dolphin Browser and might just not come back to Mozilla unfortunately if this continues...
''heywillyla [[#question-1050933|said]]''
<blockquote>
After updating my firmware/software to the new Lollipop OS, Firefox keeps crashing. I've tried uninstalling and reinstalling directly from the Googe Play Store and still nothing. When I click the Firefox icon the browser opens and then I immediately get a "We're Sorry, Firefox has crashed" notification. How can this be remedied? I've downloaded Dolphin Browser and might just not come back to Mozilla unfortunately if this continues...
</blockquote>
i would suggest the following steps:
1. goto application manager, find firefox, press all available button to clear everything.
if it doesn't work, proceed with:
2. uninstall firefox
3. turn off the phone, boot into recovery mode and wipe the cache (this is NOT hard reset and you will not lose your stuff).
4. reboot and reinstall firefox
hope it helps! -
Firefox keeps crashing whenever I restart it. This is what the report says:
Firefox keeps crashing whenever I restart it. This is what the report says:
Accessibility: Active
AdapterDeviceID: 0x0166
AdapterDriverVersion: 9.17.10.2932
AdapterSubsysID: 10cc1043
AdapterVendorID: 0x8086
Add-ons: %7B54FBE89E-C878-46bb-A064-AB327EE26EBC%7D:3.5,%7B62DD0A97-FDD4-421b-94A5-D1A9434450C7%7D:2.6,%7BDE1C78C1-2762-47f6-A1D9-1B7866FE7EB4%7D:2.0,%7BCA8C84C6-3918-41b1-BE77-049B2BDD887C%7D:2.0,%7B972ce4c6-7e08-4474-a285-3208198ce6fd%7D:33.1,%7B82AF8DCA-6DE9-405D-BD5E-43525BDAD38A%7D:7.3.16540.9015
AvailablePageFile: 11195166720
AvailablePhysicalMemory: 4366184448
AvailableVirtualMemory: 2745049088
BIOS_Manufacturer: American Megatrends Inc.
BlockedDllList:
BreakpadReserveAddress: 68419584
BreakpadReserveSize: 41943040
BuildID: 20141106120505
CrashTime: 1417268395
EMCheckCompatibility: true
EventLoopNestingLevel: 1
FramePoisonBase: 00000000f0de0000
FramePoisonSize: 65536
InstallTime: 1415776284
Notes: AdapterVendorID: 0x8086, AdapterDeviceID: 0x0166, AdapterSubsysID: 10cc1043, AdapterDriverVersion: 9.17.10.2932
Has dual GPUs. GPU #2: AdapterVendorID2: 0x10de, AdapterDeviceID2: 0x0de9, AdapterSubsysID2: 10cc1043, AdapterDriverVersion2: 9.18.13.697D2D? D2D+ DWrite? DWrite+ D3D11 Layers? D3D11 Layers+
ProductID: {ec8030f7-c20a-464f-9b0e-13a3a9e97384}
ProductName: Firefox
ReleaseChannel: release
SecondsSinceLastCrash: 160
StartupTime: 1417268285
SystemMemoryUsePercentage: 48
Theme: classic/1.0
Throttleable: 1
TotalPageFile: 16939556864
TotalPhysicalMemory: 8470732800
TotalVirtualMemory: 4294836224
URL: file:///D:/E-Texts/POE/EUREKA.htm
Vendor: Mozilla
Version: 33.1
Winsock_LSP: MSAFD Tcpip [TCP/IP] : 2 : 1 : %SystemRoot%\system32\mswsock.dll
MSAFD Tcpip [UDP/IP] : 2 : 2 :
MSAFD Tcpip [RAW/IP] : 2 : 3 : %SystemRoot%\system32\mswsock.dll
MSAFD Tcpip [TCP/IPv6] : 2 : 1 :
MSAFD Tcpip [UDP/IPv6] : 2 : 2 : %SystemRoot%\system32\mswsock.dll
MSAFD Tcpip [RAW/IPv6] : 2 : 3 :
RSVP TCPv6 Service Provider : 2 : 1 : %SystemRoot%\system32\mswsock.dll
RSVP TCP Service Provider : 2 : 1 :
RSVP UDPv6 Service Provider : 2 : 2 : %SystemRoot%\system32\mswsock.dll
RSVP UDP Service Provider : 2 : 2 :
MSAFD RfComm [Bluetooth] : 2 : 1 : %SystemRoot%\system32\mswsock.dll
useragent_locale: en-USCourcoul is correct, it's Flashback, and installing the latest Java-related updates in Software Update will remove it.
If you want to learn more about Flashback, see About the Flashback malware.
(Note that my pages contain links to other pages that promote my services, and this should not be taken as an endorsement of my services by Apple.) -
My Firefox keeps crashing with flash websites
My Firefox keeps crashing with flash enabled websites. I disabled all plugins and addons and keeps doing it. Cannot browse the web for more than a couple minutes without a crash. Crash reports is basically always the same with the exception of the site where the crashing event is triggered.
AdapterDeviceID: 0x0611
AdapterVendorID: 0x10de
Add-ons: savesession%40noasobi.net:1.3.1.6,%7B972ce4c6-7e08-4474-a285-3208198ce6fd%7D:20.0.1
AvailablePageFile: 4720615424
AvailablePhysicalMemory: 2675757056
AvailableVirtualMemory: 1845903360
BuildID: 20130409194949
CrashTime: 1368383965
EMCheckCompatibility: true
FramePoisonBase: 00000000f0de0000
FramePoisonSize: 65536
InstallTime: 1367196491
Notes: AdapterVendorID: 0x10de, AdapterDeviceID: 0x0611, AdapterSubsysID: 00000000, AdapterDriverVersion: 6.14.11.8618
D3D10 Layers? D3D10 Layers- D3D9 Layers? D3D9 Layers+
ProductID: {ec8030f7-c20a-464f-9b0e-13a3a9e97384}
ProductName: Firefox
ReleaseChannel: release
SecondsSinceLastCrash: 228
StartupTime: 1368383939
SystemMemoryUsePercentage: 23
Theme: classic/1.0
Throttleable: 1
TotalVirtualMemory: 2147352576
URL: http://www.youtube.com/
Vendor: Mozilla
Version: 20.0.1
Winsock_LSP: Amplusnet LSP over [MSAFD Tcpip [TCP/IP]] : 2 : 1 :
Amplusnet LSP over [MSAFD Tcpip [UDP/IP]] : 2 : 2 : C:\WINDOWS\system32\PCProxy.dll
MSAFD Tcpip [TCP/IP] : 2 : 1 : mswsock.dll
MSAFD Tcpip [UDP/IP] : 2 : 2 : mswsock.dll
MSAFD Tcpip [RAW/IP] : 2 : 3 : mswsock.dll
RSVP UDP Service Provider : 6 : 2 : mswsock.dll
RSVP TCP Service Provider : 6 : 1 : mswsock.dll
MSAFD NetBIOS [\Device\NetBT_Tcpip_{77EF9ABB-4B1B-4D36-AB76-8BC526DFB0D3}] SEQPACKET 5 : 2 : 5 : mswsock.dll
MSAFD NetBIOS [\Device\NetBT_Tcpip_{77EF9ABB-4B1B-4D36-AB76-8BC526DFB0D3}] DATAGRAM 5 : 2 : 2 : mswsock.dll
MSAFD NetBIOS [\Device\NetBT_Tcpip_{5D33D080-0BD0-4AC0-81B4-7D4E389A9F2F}] SEQPACKET 4 : 2 : 5 : mswsock.dll
MSAFD NetBIOS [\Device\NetBT_Tcpip_{5D33D080-0BD0-4AC0-81B4-7D4E389A9F2F}] DATAGRAM 4 : 2 : 2 : mswsock.dll
MSAFD NetBIOS [\Device\NetBT_Tcpip_{D373E84F-B180-430A-9292-4DAC7E089C1A}] SEQPACKET 3 : 2 : 5 : mswsock.dll
MSAFD NetBIOS [\Device\NetBT_Tcpip_{D373E84F-B180-430A-9292-4DAC7E089C1A}] DATAGRAM 3 : 2 : 2 : mswsock.dll
MSAFD NetBIOS [\Device\NetBT_Tcpip_{0ECC35C1-A8D8-47BE-A8DC-F4F3D54A2973}] SEQPACKET 0 : 2 : 5 : mswsock.dll
MSAFD NetBIOS [\Device\NetBT_Tcpip_{0ECC35C1-A8D8-47BE-A8DC-F4F3D54A2973}] DATAGRAM 0 : 2 : 2 : mswsock.dll
MSAFD NetBIOS [\Device\NetBT_Tcpip_{AE676D95-0EAB-4DCF-8901-63F56860A6E0}] SEQPACKET 1 : 2 : 5 : mswsock.dll
MSAFD NetBIOS [\Device\NetBT_Tcpip_{AE676D95-0EAB-4DCF-8901-63F56860A6E0}] DATAGRAM 1 : 2 : 2 : mswsock.dll
MSAFD NetBIOS [\Device\NetBT_Tcpip_{BA734C90-C8ED-4551-BEF2-A35F5632D3E4}] SEQPACKET 2 : 2 : 5 : mswsock.dll
MSAFD NetBIOS [\Device\NetBT_Tcpip_{BA734C90-C8ED-4551-BEF2-A35F5632D3E4}] DATAGRAM 2 : 2 : 2 : mswsock.dll
Amplusnet LSP : 2 : 0 : C:\WINDOWS\system32\PCProxy.dll
This report also contains technical information about the state of the application when it crashed.If you open a new tab in Firefox to the '''about:crashes''' page you may be able to click through to your crash data on the Mozilla's crash stats server. These page have a link you can post here for volunteers to take a look. Check the date/time on the crash, though, to make sure it is for the relevant time period.
-
Firefox keeps crashing when I attach or right click photos.
When I try to attach photos in email or on Facebook, Firefox keeps crashing. It also crashes when I try to right click and save photos from Facebook or ebay. The problem started today. I have tried rebooting and updating Firefox, but it keeps happening. Everything else seems to be running fine.
Please update to the current Firefox 36 release.
*Help > About Firefox
*https://support.mozilla.org/kb/update-firefox-latest-version.
*https://support.mozilla.org/kb/Updating+Firefox
The Firefox 34 version that you currently run is no longer supported with security updates.
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You can find the full version of the current Firefox 36.0 release in all languages and for all operating systems here:
*https://www.mozilla.org/en-US/firefox/all/ -
Firefox keeps crashing contantly
My firefox keeps crashing. Sometimes only few seconds after I restart.
I'm using Firefox 19; windows 8 x64
These are the crash reports
<pre><nowiki>bp-997a1d48-a9be-4699-9f53-172ca2130222 2/23/2013 2:14 AM
bp-22524104-4d5a-41ba-88a1-c135e2130222 2/23/2013 2:13 AM
bp-25e6dd68-4cd6-4170-8980-54d232130222 2/23/2013 2:12 AM
bp-531ae2d3-2fc2-4305-ae98-805932130222 2/23/2013 2:05 AM
bp-72db2848-5693-4b5f-815b-f413f2130222 2/23/2013 2:05 AM
bp-69035508-9749-41a5-b3c6-6b5af2130222 2/23/2013 1:58 AM
bp-355597c2-db95-4f00-9b82-273a62130222 2/23/2013 1:56 AM
bp-a0ada8ee-9a4c-47c8-8a79-381242130222 2/23/2013 1:50 AM
bp-e8abab3c-3840-4d95-8907-5b92b2130222 2/23/2013 1:45 AM
</nowiki></pre>hello, unfortunately this seems to be a crash that is appearing in firefox 19 on windows 8 with AMD Radeon HD 6XXX/7XXX graphics cards - developers are investigating the causes of it...
the best option probably is to downgrade to the to the former version at the moment until this gets sorted out: [[Install an older version of Firefox]]
ftp://ftp.mozilla.org/pub/mozilla.org/firefox/releases/18.0.2/win32/
the auto-update in firefox 18 for the affected systems is now disabled and will be turned back on when a fix is available. -
Firefox keeps crashing!!! WTF
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https://support.mozilla.com/en-US/kb/Firefox+crashes#Getting_the_most_accurate_help_with_your_Firefox_crash
Type '''about:crashes''' in the URL bar and hit Enter.
Click the hyperlinks to bring up the Crash Report pages and copy'n'paste the URL of each of those reports into the message box here. We'll see if we can help you figure out what is causing those crashes to happen. -
I'm operating a new laptop using Windows 7. Ever since the update last Fri, Firefox keeps crashing on most websites I visit. It's very frustrating. I've browsed to folder C:\Program Files\Mozilla Firefox\components but there is no file nsBrowserOpt.dll.
Mozilla do not respond to crash reports that have been submitted. they are used to help analyze the causes of the crashing in order to make Firefox more stable.
Can you post some of the recent crash report IDs as shown in the [[Firefox crashes]] article, that may help somebody identify the cause of your crashes.
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