Firefox keeps halting when what seems to be a Flash video runs.

P.S. "scoobidiver" in the contributors forum just posted the following:
Since Firefox 9, all issues with slow Flash content or hangs in the French support forum have been caused by the Ask toolbar although users have uninstalled it with the Windows Removing Program feature. Sometimes, they don't even know it was installed.
<snip>
'''EDIT:''' If the Ask Toolbar is installed, try these removal instructions, which link to a ToolbarUtilityTool.exe removal tool: 
http://asksupport.custhelp.com/app/answers/detail/a_id/2908 
How do I uninstall the Ask.com Toolbar?

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Firefox keeps crashing when I try to launch it. I uninstalled the program, but now when I try to download it from your website the download freezes with 1 second left. This has happened several times.

firefox keeps crashing when I try to launch it. I uninstalled the program, but now when I try to download it from your website the download freezes with 1 second left. This has happened several times.

Hello Deb,
Something fishy going on with those particular files. But without looking at them directly I couldn't say what. Usually in a case like this the problem is some of the metadata that is attached to the file. Where did these files come from? A camera, a scanner, the internet?
An explanation about the Watched Folder function: It looks for changes to a folder, not just automatically grabbing whatever files are in it. Generally, you want to select an empty folder as a Watch Folder. Once this has been set up, as you add files to this folder they will be imported into the Organizer. If you start with a folder full of images, those will be ignored, any new items will be added.
-Brett

Firefox keeps crashing when I search something up on Google

Firefox keeps crashing when I search something up on Google. The homepage for Google works fine but once I search for anything, the program just freezes. Whats wrong? I am running the new Firefox 4.0, Windows 7 64-bit. This problem never happened with Firefox 3.6

Create a new profile as a test to check if your current profile is causing the problems.
See "Basic Troubleshooting: Make a new profile":
* https://support.mozilla.com/kb/Basic+Troubleshooting#w_8-make-a-new-profile
There may be extensions and plugins installed by default in a new profile, so check that in "Tools > Add-ons > Extensions & Plugins" in case there are still problems.
If that new profile works then you can transfer some files from the old profile to that new profile, but be careful not to copy corrupted files.
See:
* http://kb.mozillazine.org/Transferring_data_to_a_new_profile_-_Firefox
See:
* http://kb.mozillazine.org/Firefox_crashes
* https://support.mozilla.com/kb/Firefox+crashes
* https://support.mozilla.com/en-US/kb/latest-firefox-issues
If you have submitted Breakpad crash reports then post the IDs of one or more Breakpad crash reports (bp-xxxxxxxx-xxxxxxxxx-xxxx-xxxxxxxxxxxx). You can find the IDs of the submitted crash reports on the about:crashes page. You can open the about:crashes page via the location bar, like you open a website.
See:
* http://kb.mozillazine.org/Breakpad (Mozilla Crash Reporter)
* https://support.mozilla.com/kb/Mozilla+Crash+Reporter
* https://developer.mozilla.org/en/How_to_get_a_stacktrace_for_a_bug_report

Why when i try to fullscreen the flash video player on streaming it will always crash?

when i try to fullscreen the flash video player on streaming it will always crash, and then appears an exclamation mark.

Make sure you have the latest version of Flash. You can download the latest version of Flash from Adobe at http://helpx.adobe.com/flash-player/kb/archived-flash-player-versions.html#main_Archived_versions
Scroll down to the "Flash Player for Android 4.0 archives" links and download the latest flash version. Currently (11.1.115.54).

Firefox keeps crashing when I attach or right click photos.

When I try to attach photos in email or on Facebook, Firefox keeps crashing. It also crashes when I try to right click and save photos from Facebook or ebay. The problem started today. I have tried rebooting and updating Firefox, but it keeps happening. Everything else seems to be running fine.

Please update to the current Firefox 36 release.
*Help > About Firefox
*https://support.mozilla.org/kb/update-firefox-latest-version.
*https://support.mozilla.org/kb/Updating+Firefox
The Firefox 34 version that you currently run is no longer supported with security updates.
*It is important to update Firefox and add-ons to the latest version to get all security fixes.
You can find the full version of the current Firefox 36.0 release in all languages and for all operating systems here:
*https://www.mozilla.org/en-US/firefox/all/

Since the plugin container update, firefox keeps freezing when opened and on certain sites.

''(locking this old thread. If you have this issue then please create a new thread - c)''
Not sure if its because of the plugin container update but issues began around that time. When I open firefox sometimes its frozen, all i can do is close it down and open a new window. it does not say "(not responding)" like when it crashes, i just cannot type, click bookmark or anything. in particular the site on http://forum.breakbeat.co.uk/, to post messages on there an new box opens, this also freezes in the same manner, only works again if firefox is reset, or sometimes begins to work again by itself, 10 minutes later or so....
PLEASE NOTE: this is not the usual form of crashing, or whatever the technical term is, it simply freezes, yet i can click the "x" in the corner and it instantly recognizes that. when a box opens in a site that crashes, i can still use other tabs/windows of firefox no problem, just not the site... the site is not experiencing issues, already asked them.
thanks
== URL of affected sites ==
http://forum.breakbeat.co.uk/

Same here. Win7 64bit, Firefox 3.6.6, Flash Player 10. It all started after the last Update, few weeks ago. Firefox is freezing when loading videos (ex:youtube) and can only be stopped by killing the process in the task manager. Firefox works normal thou after killing the firefox "plugin-container.exe". It would be nice if somebody from Mozilla would pay some attention to this issue.
Iulius

Elements keeps freezing when using healing brush - can you help? Running Yosemite

Elements keeps freezing when I try to use healing brush tool. I'm running Yosemite. Tried to download a "plug-in" workaround, but it just comes up blank.
Can you please help?

The plugin is necessary for PSE 11 and 12 and should work:
Photoshop Elements doesn't respond when you use editing tools in Mac OS X 10.10

When I try to play a flash video (like youtube) i have to click a flash button several times before it works. Why do flash videos not recogonize any clicks without several tries first?

When I try to go to a flash video, the video player never seems to recognize my mouse clicks without several tries.
It's hard to explain but if I'm at a youtube video and i place my cursor over the button that lets you skip around the video, the cursor will alternate being a cursor (like its not recognized) and a hand like its supposed to. It's sort of keeps flickering between the two if I move the mouse around on that little skip button.
I tried uninstalling firefox but it didn't make a difference. I noticed it after updating to the newer firefoxe updates. This does not happen under IE.
thank you for your help.

'''[https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode Start Firefox in Safe Mode]''' {web link}
While you are in safe mode;
Press the '''Alt''' or '''F10''' key to bring up the tool bar.
Followed by;
Windows; '''Tools > Options'''
Linux; '''Edit > Preferences'''
Mac; ''application name'' '''> Preferences'''
Then '''Advanced > General.'''
Look for and turn off '''Use Hardware Acceleration'''.
Poke around safe web sites and see if there is still a problem. Then restart.

What controls width in streaming flash video?

I need to access and stream flash video stored on a US server. I do so from one of three PCs - all running Windows 7, all with same updates and same version of Flash. Two of them show a given video fine. The third runs the same video but it is clearly truncated on the right and bottom - that is, only part (top left two thirds?) of the video is visible. And two show timecode and the third...doesn't (or its hidden by the truncation). But how can this be??? And more importantly, what can I do to make the third PC play streaming video correctly?
If this isn't posted in the best place please say so.
Bemused and baffled.

Check if the same issue is repeating with new flash player version 10.1.82.76.
Thanks,
Sudheendra

Firefox keeps crashing when I go to a gaming site Winster, does it every time. I've filed reports and nothing seems to be fixed. I did whatever search firefox asked to determine the problem but there is no "help" for it. HELP PLEASE!

I can be on the gaming site anywhere to a few mins to a few hours but in the end it ALWAYS crashes. I don't have any problems playing on other gaming sites, so not sure as to why I would only crash on this one.

Back up your bookmarks by exporting them to an external file. Also if uninstalling do not use the option to clear your personal data.
I seem to recall it is the AVG safe search that has occaisionally been associated with problems in firefox, try disabling or removing that feature.

My Firefox keeps glitching out on youtube and wont show youtube videos when i go to uploads on other peoples channels what do i do?

Videos will not appear on youtube pages when i click the upload tab but when i go on chrome they do!

Hi,
There's two things you could do to help us figure out what's going on.
#Provide us with a screenshot. If you need help to create a screenshot, please see [[How do I create a screenshot of my problem?]] Once you've done this, attach the saved screenshot file to your forum post by clicking the '''Browse...''' button below the ''Post your reply'' box. This will help us to visualize the problem.
# *Press ''Ctrl'' + ''F5'' or ''Ctrl'' + ''Shift'' + ''R'' (Windows and Linux) and see if that helps

I think bookmark file is corrupt and I want to fix it due to lack of backup. Firefox keeps freezing when I use current bookmarks

For some reason, my Firefox browser keeps crashing every time I try to go to another site besides my homepage. I have tried creating new profiles, checking my extensions, refreshing my copy of Firefox, reinstalling, etc. The only common thread is that I copy over the "places" files from my old profile so I don;'t lose all my bookmarks. Finally, I reinstalled Firefox and built a new profile from scratch without moving the "places" files. I have a bookmark file .html backup from when the trouble began; my last backup was 1 year old. Importing this file seems to reintroduce the problem, so I am assuming the file is corrupt. Is there any way to troubleshoot, diagnose and repair corrupted .html bookmark files or the "places" files in my profile?

There are usually no problems to be expected when you import an HTML backup.
It is usually better not to use the places.sqlite file as that is a much more likely cause of issues.
If you have JSON backups (.json or compressed .jsonlz4) then you can try to use these to restore the bookmarks.
There might be incompatibilities with a JSON backup of older Firefox versions.
You can check for problems with the places.sqlite database file in the Firefox profile folder.
*http://kb.mozillazine.org/Bookmarks_history_and_toolbar_buttons_not_working_-_Firefox
*https://support.mozilla.org/kb/Bookmarks+not+saved#w_fix-the-bookmarks-file
*Places Maintenance: https://addons.mozilla.org/firefox/addon/places-maintenance/
To recover from a corrupted places.sqlite you can remove all places.sqlite file(s) in the Firefox profile folder to make Firefox rebuild the places.sqlite database from the most recent JSON backup (bookmarks-YYYY-MM-DD_<item count>_<hash>.json) in the bookmarkbackups folder.
*http://kb.mozillazine.org/Unable_to_process_the_backup_file_-_Firefox
Note that the file name of an automatic JSON backup includes a total item count (folders and separators are included).

Firefox keeps on crashing, it seems to happen at random

I have been having a ton of issues with firefox just seemingly randomly crashing. It crashes probably once every 20 minutes of use and is very frustrating. It doesn't seem to consistently happen on any specific web page. It happens on both my macbook pro and my windows 7 machine. I have the same extensions installed on both machines. Even if it is an extension causing the crash shouldn't firefox be robust enough to withstand an extension crashing.
I'm not sure how to proceed.
AdapterDeviceID: 0x6658
AdapterVendorID: 0x1002
Add-ons: https-everywhere%40eff.org:3.5.1,%7B972ce4c6-7e08-4474-a285-3208198ce6fd%7D:30.0,jid1-xUfzOsOFlzSOXg%40jetpack:4.3.2.1,jsonview%40brh.numbera.com:0.8,%7Bd10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d%7D:2.6.3,firefox%40ghostery.com:5.3.1
AvailablePageFile: 13484965888
AvailablePhysicalMemory: 13588996096
AvailableVirtualMemory: 3618209792
BIOS_Manufacturer: American Megatrends Inc.
BlockedDllList:
BreakpadReserveAddress: 47448064
BreakpadReserveSize: 37748736
BuildID: 20140605174243
CrashTime: 1403483343
EMCheckCompatibility: true
FramePoisonBase: 00000000f0de0000
FramePoisonSize: 65536
InstallTime: 1403139039
IsGarbageCollecting: 1
Notes: AdapterVendorID: 0x1002, AdapterDeviceID: 0x6658, AdapterSubsysID: 00000000, AdapterDriverVersion: 13.251.0.0
D2D? D2D+ DWrite? DWrite+ D3D10 Layers? D3D10 Layers+
ProductID: {ec8030f7-c20a-464f-9b0e-13a3a9e97384}
ProductName: Firefox
ReleaseChannel: release
SecondsSinceLastCrash: 691
StartupTime: 1403483333
SystemMemoryUsePercentage: 20
Theme: classic/1.0
Throttleable: 1
TotalPageFile: 17325555712
TotalPhysicalMemory: 17117749248
TotalVirtualMemory: 4294836224
URL: http://www.reddit.com/
Vendor: Mozilla
Version: 30.0
Winsock_LSP: MSAFD Tcpip [TCP/IP] : 2 : 1 :
MSAFD Tcpip [UDP/IP] : 2 : 2 : %SystemRoot%\system32\mswsock.dll
MSAFD Tcpip [RAW/IP] : 2 : 3 :
MSAFD Tcpip [TCP/IPv6] : 2 : 1 : %SystemRoot%\system32\mswsock.dll
MSAFD Tcpip [UDP/IPv6] : 2 : 2 :
MSAFD Tcpip [RAW/IPv6] : 2 : 3 : %SystemRoot%\system32\mswsock.dll
RSVP TCPv6 Service Provider : 2 : 1 :
RSVP TCP Service Provider : 2 : 1 : %SystemRoot%\system32\mswsock.dll
RSVP UDPv6 Service Provider : 2 : 2 :
RSVP UDP Service Provider : 2 : 2 : %SystemRoot%\system32\mswsock.dll
MSAFD RfComm [Bluetooth] : 2 : 1 :
useragent_locale: en-US
This report also contains technical information about the state of the application when it crashed.

We're sorry to hear that Firefox is crashing. In order to assist you better, please follow the steps below to provide us crash IDs to help us learn more about your crash.
#Enter ''about:crashes'' in the Firefox address bar and press Enter. A Submitted Crash Reports list will appear, similar to the one shown below.
#Copy the '''5''' most recent Report IDs that start with '''bp-''' and then go back to your forum question and paste that into the "Post a Reply" box.
[[Image:aboutcrashesFx29|width=520]]
 
Thank you for your help!
More information and further troubleshooting steps can be found in the [[Firefox crashes - Troubleshoot, prevent and get help fixing crashes]] article.

Firefox keeps crahing when I close a tab or minimize the browser, any fix?

This started happening two days ago, I have not closed any tabs for the past hour and firefox is working just fine. But, it continues to crash when closing a tab or trying to minimize the browser. I did not see a fix listed for this. Please help!

We're sorry to hear that your Firefox seems to be crashing. Please perform the following steps to give us a crash report ID that helps us find out more about the cause of the crash.
#Enter about:crashes in the Firefox location bar (that's where you enter your website names) and press Enter. You should now see a list of submitted crash reports.
#Copy the most recent 5 report IDs that you see in the crash report window and paste them into your forum response.
Thanks in advance for your help!
More information and further troubleshooting steps can be found in the [[Firefox crashes]] article.

My firefox keeps crashing when i start it up

hi there
i have a laptop which is running windows vista basic. before my mozilla firefox was running ok.
now it does not work. i did uninstall and install again. it still does not work. when ever i try to start it i get a windows message saying firefox has stopped working.
i clicked on the problem details which is below
Problem signature:
Problem Event Name: APPCRASH
Application Name: firefox.exe
Application Version: 22.0.0.4917
Application Timestamp: 51c06b1b
Fault Module Name: ntdll.dll
Fault Module Version: 6.0.6001.18000
Fault Module Timestamp: 4791a7a6
Exception Code: c0000005
Exception Offset: 0005a192
OS Version: 6.0.6001.2.1.0.768.2
Locale ID: 2057
Additional Information 1: bfef
Additional Information 2: e8adce1c2b9e7be834b4063ac3c53863
Additional Information 3: bfef
Additional Information 4: e8adce1c2b9e7be834b4063ac3c53863
can you please help
thanks
gursharan

We're sorry to hear that your Firefox seems to be crashing when you open it. Please perform the following steps to give us a crash report ID that helps us find out more about the cause of the crash.
#Press the following shortcut to get a Run window: [Windows] + [R]. This should bring up a window that contains a text field.
#In that text field, enter %APPDATA% and press Enter. An explorer window should open.
#From that explorer window, double-click on the ''Mozilla'' folder, then double-click on ''Firefox'' and then on ''Crash reports''. Double-click on ''submitted''.
#Now, you should see a list of files that contain reports. Go to ''View'' > ''Arrange Icons by'' > ''Modified'' to get the most recent files at the top of the window.
#Open the most recent 5 files with a text editor and copy the IDs.
#Paste each ID with '''bp-''' into the reply window on the forums.
Thanks in advance!
You can find more information and troubleshooting steps in the [[Firefox crashes]] article.

Firefox keeps halting when what seems to be a Flash video runs.

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