Firefox keeps "hanging" and sometimes crashes on my macbook. I've updated and went into safe mode, same problem. What next?

I updated to the most recent form of Firefox and that didn't work. Then I restarted in safe mode, that didn't work. What else should I try?

Hello graceajaen, you can provide us crash IDs to help us learn more about your crash.
#Enter ''about:crashes'' in the Firefox address bar and press Enter. A Submitted Crash Reports list will appear, similar to the one shown below.
#Copy the '''5''' most recent Report IDs that start with '''bp-''' and then go back to your forum question and paste that into the "Post a Reply" box. (Please don't take a screenshot of your crashes, just copy and paste the ID's. The below image is just an example of what your Firefox screen should look like)
:[[Image:aboutcrashesFx29|width=500]]
Thank you for your help!
More information and further troubleshooting steps can be found in the [[Firefox crashes - Troubleshoot, prevent and get help fixing crashes]] article.

Similar Messages

My iphone 4s was loading a software update and went into recovery mode, I don't want to lose all my data please help me@!

I was loading the latest software update to "fix bugs and security issues" and my phone went into "recovery mode". I've never seen this before. I plugged it into iTunes as shown on the screen of my phone and it says "Iphone in recovery mode detected" and suggested resetting the phone to factory settings. I don't want to lose all my data so is there another way to fix it? All help will be appreciated!

Sorry, whatever data you had on your phone has been wipe off already, since your phone is in recovery mode.
You will need to restore your phone. Then if you have a backup, you can choose that backup to restore from, if you have no backup, your only option is to sync contents from iTunes.

I have an iphone 3s, phone shut down and went into recovery mode.

My 3gs phone went into recovery mode when I installed the latest IOS. I want to restore , but it will not allow me to back up in ITunes - HELP???

If it is that stage already gone
You have music in iTunes and you backup your contacts
don't you
http://support.apple.com/kb/HT4946
or using iCloud
http://support.apple.com/kb/HT4910

I am unable to get videos on Youtube to operate from Firefox. They do work from Internet Explorer. Have tried youtube from Firefox in Safe Mode - SAME PROBLEM!!

Until now I've had no problem getting Youtube videos to show from Firefox. But now I've been unable to watch any videos (or audios) from the Youtube site when browsing in Firefox. When I go Internet Explorer and bring up Youtube the videos/audios play just fine. I've tried doing this under Safe Mode with the same result. No Youtube pictures from the Firefox browser.
I like Firefox but will revert to IE if I have to.
Oldharps

Clear the cache and the cookies from sites that cause problems.
"Clear the Cache":
*Tools > Options > Advanced > Network > Offline Storage (Cache): "Clear Now"
"Remove Cookies" from sites causing problems:
*Tools > Options > Privacy > Cookies: "Show Cookies"
You can also try to clear the Flash cookies (LSO) and settings.
Flash Website Storage Settings panel:
* http://www.macromedia.com/support/documentation/en/flashplayer/help/settings_manager07.html
Global Storage Settings Panel:
* http://www.macromedia.com/support/documentation/en/flashplayer/help/settings_manager03.html
Flash Local storage settings Help:
* http://www.macromedia.com/support/documentation/en/flashplayer/help/help02.html

Loading websites is slow and firefox keeps hanging and nothing in the main help forum helps

Sites like youtube are slow to load and firefox seems to hang alot.

A possible cause is security software (firewall,anti-virus) that blocks or restricts Firefox or the plugin-container process without informing you, possibly after detecting changes (update) to the Firefox program.
Remove all rules for Firefox and the plugin-container from the permissions list in the firewall and let your firewall ask again for permission to get full unrestricted access to internet for Firefox and the plugin-container process and the updater process.
See:
*https://support.mozilla.org/kb/Server+not+found
*https://support.mozilla.org/kb/Firewalls

HT4097 my ipad was at first while i was doing stuff it would pause with a blue screen and then id have to reset it ..so i restored it last night and when i went to connect to wifi to set my ipad up it tuned off and went into recovery mode .... help

my ipad is still not working its come up with the gray background with i pad writte in the background and well it turned back off and wont let me do anything so ive tried again resetting it and now its saying the itunes on my sisters computer needs to updated before i try to fix my ipad !!!! i am not inpressed as i got this ipad from my fiance on christmas and ive hardly used it and now im having problems with it and i dont understand why?

You can re-download for free (As with the free music the bill just reads .00) .
Try it with one and see for yourself.
Oh yes, spare yourself future grief since this doesn't apply to music and video, get an external HD to back up iTunes and use it!

I was updating my Iphone 4 when it shut off and went into recovery mode. It says I have to plug it into Itunes and restore and update it. Will it earse all my contacts and music off my phone?

How do I get my Iphone out of recovery mode without earsing all my personal stuff?

If it is that stage already gone
You have music in iTunes and you backup your contacts
don't you
http://support.apple.com/kb/HT4946
or using iCloud
http://support.apple.com/kb/HT4910

Firefox has gone into safe mode. what happened and how do i fix it?

when i loaded firefox it went into safe mode and now firefox is useless

How do you know it is in Safe Mode?
Normally closing Firefox - Firefox button>Exit or File>Exit - and waiting a few seconds before re-opening should put you back into Normal Mode.
If not, check with Task Manager and close Firefox if it is still running.
Please sign in when you report back on progress. You may need to do some troubleshooting. Full system details would help.

Iphone4 4.3.5 crashed and went to recovery mode

Im using iphone4 with ios 4.3.5 and i was taking some pictures and i found out they are not saved in Photos. I switched off phone and turned on back, and phone was in RECOVERY MODE. Any reasonable question why this is happening
thanx

mariozlo wrote:
...but I wonder why phone crashed and went into recovery mode.
In the end it is "just" a computer and crashes happen even with iOS.
To be on the safe side you can try to delete the ipsw firmware file on the computer, to make iTunes download a new one the next time you restore your firmware.

My mac stays on the loading screen and when I boot into safe mode it loads the background but no icons

My mac was working fine the other day and I started it up today and it loaded to a blue screen so I restarted it and went to safe mode and it loaded up with the background and mouse but no icons. Could I please have any help thanks.

Just to confirm, your iMac is a "G5" (not Intel), and THIS is the procedure you used to reset the SMU
http://support.apple.com/kb/HT1767
and not the procedure for Intel iMacs.
If you have the iMac connected to an old (or overcrowded) power strip, try connecting it directly to a wall outlet by itself. Make sure no other cables (other than the power cord) are connected.

Firefox 10 Crashes occassionally when clicking on a picture on facebook that loads the new popup. Firefox just hangs and becomes unresponsive. Is there a fix for this?

When u click on a picture that loads the popup that Facebook has recently introduced on occasion Firefox just hangs and becomes unresponsive and has to be closed by using task manager. It doesn't happen every time say for every 2 out of 10.
This is what the error report says....
Description:
A problem caused this program to stop interacting with Windows.
Problem signature:
Problem Event Name: AppHangB1
Application Name: firefox.exe
Application Version: 10.0.0.4411
Application Timestamp: 4f2548ce
Hang Signature: 4813
Hang Type: 0
OS Version: 6.1.7601.2.1.0.256.48
Locale ID: 2057
Additional Hang Signature 1: 4813d58d219b01045ae1404b21f04466
Additional Hang Signature 2: ec05
Additional Hang Signature 3: ec057c79f467a3033cec4ebe11500204
Additional Hang Signature 4: 4813
Additional Hang Signature 5: 4813d58d219b01045ae1404b21f04466
Additional Hang Signature 6: ec05
Additional Hang Signature 7: ec057c79f467a3033cec4ebe11500204

-> Provide your Crash IDs by using the suggestions mentioned in the following article:
* [[Firefox crashes#w_get-help-fixing-this-crash|Get help fixing this Crash]]

Why does Firefox keep hanging, crashing, sulking, dying when internet connection behaves?

Why does Firefox keep hanging, crashing, sulking, dying when internet connection behaves? Once it renders the page it should forget about the page. Why does it behave when some link is clicked when there is no internet? It should just say internet not available or some crap. Why die, sulk, crash?? I don't get it! 3 series was much much much better!

I should add, I've re-downloaded Firefox, but that doesn't look like it has helped any. Still get seemingly inexplicable crashes.

I downloaded an update to Firefox last night, and now Firefox just hangs and won't connect. It started out okay this morning, but now it won't work at all.

Even with a brand new computer, Firefox frequently hangs and/or quits spontaneously. I downloaded the latest update last night, and it worked okay for about a half hour this morning, then quit.

Do you have Internet Security Software turned on in your Internet Explorer?
I turned mine off, as I have Norton AV. Go into Internet Explorer and check to see if you have that on and try turning that off...and then try to get back onto FF. You may have to restart your computer, I'm not sure, as I'm not a techie. I just know that the Internet Security Software clashed with my Norton AV.
Good luck!!!
Donna
PS Go with the user's suggestion above me, sounds the right way to go...thank God for the techies, eh? :)

Firefox keeps freezing and using 50% cpu and memory usage shoots up most of the time it's when there's an auto update of anything addon, plugin or ff!

Firefox keeps freezing and using 50% cpu and memory usage shoots up real fast and carries on going till it uses up all there is left. Most of the time it's when there's an auto update of anything addon, plugin or ff but not just neccessarily then! I find out it's happened when there's been an update after i restart and an extra webpage comes up with the particular addon/plugin/ff update. I have to restart most of time because nothing sorts it out. I'm using windows xp with the latest update of ff 13.0.1 it's not this version because it's been happening for a while. And it never started when i added a particular addon or plugin or when i added a new app to my pc either. Any idea as to what this may be or how i'd sort it out?
Cheers

Maybe disable hardware acceleration? This article should help: https://support.mozilla.org/en-US/kb/firefox-uses-too-much-memory-ram

Apple80211agent keeps hanging and terminating

I am unable to connect to the campus wifi where I work ever since I had my macbook air in for an unrelated (camera) service issue [service done at an apple store]. The main problem from what I can tell is something called: apple80211agent keeps hanging and terminating for some reason. Can I repair/replace the error prone system file somehow?

7/21/14 20:21:57.133
Console[6847]
Marker - Jul 21, 2014, 20:21:57
7/21/14 20:22:02.000
kernel[0]
flow_divert_kctl_disconnect (0): disconnecting group 1
7/21/14 20:22:03.792
loginwindow[6767]
CoreAnimation: warning, deleted thread with uncommitted CATransaction; set CA_DEBUG_TRANSACTIONS=1 in environment to log backtraces.
7/21/14 20:22:04.003
locationd[76]
Location icon should now be in state 'Active'
7/21/14 20:22:05.826
Apple80211Agent[9718]
[EAPOLControl.c:178] EAPOLControlAuthInfoIsValid(): Ignoring SaveCredentialsOnSuccessfulAuthentication since no credentials were specified
7/21/14 20:22:05.842
eapolclient[9719]
en0 START uid 501 gid 20
7/21/14 20:22:05.000
kernel[0]
MacAuthEvent en0 Auth result for: b4:e9:b0:b4:ae:41 MAC AUTH succeeded
7/21/14 20:22:05.000
kernel[0]
wlEvent: en0 en0 Link UP virtIf = 0
7/21/14 20:22:05.000
kernel[0]
AirPort: Link Up on en0
7/21/14 20:22:05.000
kernel[0]
en0: BSSID changed to b4:e9:b0:b4:ae:41
7/21/14 20:22:13.999
locationd[76]
Location icon should now be in state 'Region Monitoring'
7/21/14 20:22:15.994
AirPlayUIAgent[9709]
2014-07-21 08:22:15.993614 PM [AirPlayUIAgent] Changed PIN pairing: no
7/21/14 20:22:16.014
AirPlayUIAgent[9709]
2014-07-21 08:22:16.013558 PM [AirPlayUIAgent] Changed PIN pairing: no
7/21/14 20:22:32.068
configd[19]
subnet_route: write routing socket failed, Network is unreachable
7/21/14 20:22:33.853
configd[19]
network changed: Proxy
7/21/14 20:22:38.869
com.apple.preference.network.remoteservice[9726]
assertion failed: 13E28: liblaunch.dylib + 25164 [A40A0C7B-3216-39B4-8AE0-B5D3BAF1DA8A]: 0x25
7/21/14 20:22:38.886
com.apple.preference.network.remoteservice[9726]
assertion failed: 13E28: liblaunch.dylib + 25164 [A40A0C7B-3216-39B4-8AE0-B5D3BAF1DA8A]: 0x25
7/21/14 20:22:38.995
com.apple.preference.network.remoteservice[9726]
Bogus event received by listener connection:
<error: 0x7fff7c54bb50> { count = 1, contents =
"XPCErrorDescription" => <string: 0x7fff7c54be60> { length = 18, contents = "Connection invalid" }
7/21/14 20:22:39.181
Apple80211 framework[9726]
-[CWInterface(Private) scanForNetworksWithChannels:ssid:bssid:restTime:dwellTime:ssidList:error:]: scan requested by com.apple.preference.network.remoteservice during auto-join critical zone
7/21/14 20:22:39.344
com.apple.preference.network.remoteservice[9726]
*** WARNING: -[NSImage compositeToPoint:operation:fraction:] is deprecated in MacOSX 10.8 and later. Please use -[NSImage drawAtPoint:fromRect:operation:fraction:] instead.
7/21/14 20:22:39.344
com.apple.preference.network.remoteservice[9726]
*** WARNING: -[NSImage compositeToPoint:fromRect:operation:fraction:] is deprecated in MacOSX 10.8 and later. Please use -[NSImage drawAtPoint:fromRect:operation:fraction:] instead.
7/21/14 20:22:44.000
kernel[0]
**** [IOBluetoothHostControllerUSBTransport][SuspendDevice] -- Suspend -- suspendDeviceCallResult = 0x0000 (kIOReturnSuccess) -- 0x8400 ****
7/21/14 20:22:45.071
eapolclient[9719]
en0 PEAP: successfully authenticated
7/21/14 20:22:45.000
kernel[0]
flow_divert_kctl_disconnect (0): disconnecting group 1
7/21/14 20:22:45.000
kernel[0]
AirPort: RSN handshake complete on en0
7/21/14 20:22:49.826
configd[19]
network changed: Proxy
7/21/14 20:23:00.192
com.apple.preference.network.remoteservice[9734]
assertion failed: 13E28: liblaunch.dylib + 25164 [A40A0C7B-3216-39B4-8AE0-B5D3BAF1DA8A]: 0x25
7/21/14 20:23:00.212
com.apple.preference.network.remoteservice[9734]
assertion failed: 13E28: liblaunch.dylib + 25164 [A40A0C7B-3216-39B4-8AE0-B5D3BAF1DA8A]: 0x25
7/21/14 20:23:00.401
com.apple.preference.network.remoteservice[9734]
Bogus event received by listener connection:
<error: 0x7fff7c54bb50> { count = 1, contents =
"XPCErrorDescription" => <string: 0x7fff7c54be60> { length = 18, contents = "Connection invalid" }
7/21/14 20:23:00.697
com.apple.preference.network.remoteservice[9734]
*** WARNING: -[NSImage compositeToPoint:operation:fraction:] is deprecated in MacOSX 10.8 and later. Please use -[NSImage drawAtPoint:fromRect:operation:fraction:] instead.
7/21/14 20:23:00.698
com.apple.preference.network.remoteservice[9734]
*** WARNING: -[NSImage compositeToPoint:fromRect:operation:fraction:] is deprecated in MacOSX 10.8 and later. Please use -[NSImage drawAtPoint:fromRect:operation:fraction:] instead.
7/21/14 20:23:05.951
configd[19]
subnet_route: write routing socket failed, Network is unreachable
7/21/14 20:23:07.887
configd[19]
network changed: Proxy
7/21/14 20:23:09.953
mDNSResponder[71]
mDNS_RegisterInterface: Frequent transitions for interface en0 (169.254.85.234)
7/21/14 20:23:14.928
WindowServer[6768]
window 137 is already attached to window 134
7/21/14 20:23:15.965
com.apple.launchd.peruser.501[156]
(com.apple.NetworkDiagnostics[9735]) Check-in of Mach service failed. Already active: com.apple.NetworkDiagnostic.agent
7/21/14 20:23:16.285
WindowServer[6768]
_CGXGetWindowOrderingGroup: Invalid window 0x137
7/21/14 20:23:18.162
configd[19]
network changed: DNS*
7/21/14 20:23:18.164
UserEventAgent[11]
Captive: [CNInfoNetworkActive:1655] en0: SSID 'SJSU_premier' making interface primary (cache indicates network not captive)
7/21/14 20:23:18.165
UserEventAgent[11]
Captive: CNPluginHandler en0: Evaluating
7/21/14 20:23:18.167
UserEventAgent[11]
Captive: en0: Not probing 'SJSU_premier' (cache indicates not captive)
7/21/14 20:23:18.167
UserEventAgent[11]
Captive: CNPluginHandler en0: Authenticated
7/21/14 20:23:18.172
configd[19]
network changed: v4(en0!:10.189.221.20) DNS+ Proxy+ SMB+
7/21/14 20:23:19.617
locationd[76]
NETWORK: requery, 0, 0, 0, 8, items, fQueryRetries, 0, fLastRetryTimestamp, 427680957.6
7/21/14 20:23:20.265
locationd[76]
need a scan, count, 0, 0, lwatchdog, 0.0, interval, 60.0, needWatchdog, 1
7/21/14 20:23:23.283
digest-service[9739]
label: default
7/21/14 20:23:23.283
digest-service[9739]
dbname: od:/Local/Default
7/21/14 20:23:23.284
digest-service[9739]
mkey_file: /var/db/krb5kdc/m-key
7/21/14 20:23:23.284
digest-service[9739]
acl_file: /var/db/krb5kdc/kadmind.acl
7/21/14 20:23:23.285
digest-service[9739]
digest-request: uid=0
7/21/14 20:23:23.287
digest-service[9739]
digest-request: netr probe 0
7/21/14 20:23:23.288
digest-service[9739]
digest-request: init request
7/21/14 20:23:23.292
digest-service[9739]
digest-request: init return domain: MACBOOKAIR-D7A server: MACBOOKAIR-D7A indomain was: <NULL>
7/21/14 20:23:23.310
digest-service[9739]
digest-request: uid=0
7/21/14 20:23:23.310
digest-service[9739]
digest-request: init request
7/21/14 20:23:23.314
digest-service[9739]
digest-request: init return domain: MACBOOKAIR-D7A server: MACBOOKAIR-D7A indomain was: <NULL>
7/21/14 20:23:26.102
locationd[76]
Fence: loc watchdog cancel, count, 1, 1, client, -1
7/21/14 20:23:35.723
locationd[76]
NETWORK: no response from server, reachability, 2, queryRetries, 0
7/21/14 20:23:50.210
locationd[76]
NETWORK: requery, 0, 0, 0, 8, items, fQueryRetries, 1, fLastRetryTimestamp, 427692199.6
7/21/14 20:23:56.534
EvernoteHelper[6916]
No result from Safari loading plugins.
7/21/14 20:23:56.543
2BUA8C4S2C.com.agilebits.onepassword4-helper[6893]
442003 [EXT:0x7fdea0c8adf0:<OP4ExtensionHTTPConnection: 0x7fdea0cbc870>] M webSocketForURI: | [ES4] Extension connected Safari-Extension 'safari-extension://com.agilebits.onepassword4-safari-2bua8c4s2c / (null)'
7/21/14 20:23:56.544
2BUA8C4S2C.com.agilebits.onepassword4-helper[6893]
442003 [EXT:0x7fdea0ca0bc0:<OP4ExtensionClient: 0x7fdea0cc5ce0>] S didOpen | [ES4 0x7fdea0cc5ce0] Connected 'safari-extension://com.agilebits.onepassword4-safari-2bua8c4s2c:60557'
7/21/14 20:23:56.544
2BUA8C4S2C.com.agilebits.onepassword4-helper[6893]
442003 [EXT:0x7fdea0e77670:<OP4ExtensionClient: 0x7fdea0cc5ce0>] S handleHello: | Welcoming version 4.2.3 of Safari-Extension.
7/21/14 20:23:56.545
2BUA8C4S2C.com.agilebits.onepassword4-helper[6893]
442003 [EXT:0x7fdea0e77670:<OP4ExtensionClient: 0x7fdea0cc5ce0>] S sendAction:payload: | [ES4 0x7fdea0cc5ce0] safari-extension://com.agilebits.onepassword4-safari-2bua8c4s2c sendAction: 'welcome'
7/21/14 20:24:06.210
locationd[76]
NETWORK: no response from server, reachability, 2, queryRetries, 1
7/21/14 20:24:20.353
locationd[76]
loc watchdog expired, count, 0, 0
7/21/14 20:24:25.960
syncdefaultsd[9752]
Initial test for reachability failed. Let's mark service as unreachable for now
7/21/14 20:24:26.600
2BUA8C4S2C.com.agilebits.onepassword4-helper[6893]
442003 [EXT:0x7fdea0c8adf0:<OP4ExtensionClient: 0x7fdea0cc5ce0>] S findExtensionProcessForPort: | [ES4 0x7fdea0cc5ce0] Connected safari-extension://com.agilebits.onepassword4-safari-2bua8c4s2c:60557: <NSRunningApplication: 0x7fdea0d39380 (com.apple.Safari - 9748)>
7/21/14 20:24:26.607
2BUA8C4S2C.com.agilebits.onepassword4-helper[6893]
442003 [EXT:0x7fdea0c8adf0:<OP4ExtensionClient: 0x7fdea0cc5ce0>] S verifyClient:satisfiesRequirement: | Extension client 'safari-extension://com.agilebits.onepassword4-safari-2bua8c4s2c' (<NSRunningApplication: 0x7fdea0d39380 (com.apple.Safari - 9748)>) passed validation
7/21/14 20:24:26.668
com.apple.launchd[1]
(com.apple.WebKit.Networking.70CE34EB-F439-4DAA-9F7A-B0614F74945A[9750]) Exited with code: 1
7/21/14 20:24:26.689
2BUA8C4S2C.com.agilebits.onepassword4-helper[6893]
442003 [EXT:0x7fdea0cb8660:<OP4ExtensionClient: 0x7fdea0cc5ce0>] S didClose | [ES 0x7fdea0cc5ce0] Disconnected 'safari-extension://com.agilebits.onepassword4-safari-2bua8c4s2c' (<NSRunningApplication: 0x7fdea0d39380 (com.apple.Safari - 9748)>)
7/21/14 20:24:46.574
Console[6847]
Marker - Jul 21, 2014, 20:24:46

Firefox keeps "hanging" and sometimes crashes on my macbook. I've updated and went into safe mode, same problem. What next?

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