FIREFOX KEEPS ON CRASHING!!!!!!!!!!
IT KEEPS ON CRASHING!!!!!!!! ive resetted firefox, unclicked that hardware acceleration stuff, done everything available online, but it still keeps on crashing. im planning to switch google chrome, if it doesnt fix.
Do a malware check with several malware scanning programs on the Windows computer.
Please scan with all programs because each program detects different malware.
All these programs have free versions.
Make sure that you update each program to get the latest version of their databases before doing a scan.
*Malwarebytes' Anti-Malware:<br>http://www.malwarebytes.org/mbam.php
*AdwCleaner:<br>http://www.bleepingcomputer.com/download/adwcleaner/<br>http://www.softpedia.com/get/Antivirus/Removal-Tools/AdwCleaner.shtml
*SuperAntispyware:<br>http://www.superantispyware.com/
*Microsoft Safety Scanner:<br>http://www.microsoft.com/security/scanner/en-us/default.aspx
*Windows Defender:<br>http://windows.microsoft.com/en-us/windows/using-defender
*Spybot Search & Destroy:<br>http://www.safer-networking.org/en/index.html
*Kasperky Free Security Scan:<br>http://www.kaspersky.com/security-scan
You can also do a check for a rootkit infection with TDSSKiller.
*Anti-rootkit utility TDSSKiller:<br>http://support.kaspersky.com/5350?el=88446
See also:
*"Spyware on Windows": http://kb.mozillazine.org/Popups_not_blocked
*https://support.mozilla.org/kb/troubleshoot-firefox-issues-caused-malware
Similar Messages
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My Firefox keeps on crashing, details listed
My Firefox keeps on crashing; it doesn’t seem to matter what I do it seems. I’ve tried deselecting the “Enable hardware acceleration” for the flash player plugin but it still crashes especially when watching videos on YouTube but it generally happens everywhere. I did a memory test on my pc and removed a bad ram card from my motherboard it still crashed and I still got bsod’s. I’ve wiped my SSD, reinstalled Windows 7, and updated all of the software but it still crashes.
I have the following addons installed for my Firefox, which if any do you think may be causing the problem?
Adblock Edge 2.1.4
Betterprivacy 1.68
Black YouTube theme 5.5
Donotrackme 3.2.1127
DownloadHelper 4.9.23
Easy YouTube Video Downloader 7.32
Facebook disconnect 2.1.3
HTTPS Everywhere 3.5.3
NoScript 2.6.8.36
Save Session 1.3.1.6
Self-Destructing Cookies 0.4.4
Twitter Disconnect 2.1.2
WOT
2013118
YouTube High Definition 31.2
YouTube Video and Audio Downloader 0.3.6.2
Here is the make of my pc
HPE-150T
Intel Core-i5-750 (L) (2.66GHz / Socket LGA1156) (95W);1 MB L2 + 8 MB shared L3 cache
6 GB (3 x 2 GB) DDR3 PC3-10600
ATI Radeon HD 4350 512MB 64 bit
Samsung SSD 840 Pro
I’m using the latest versions of Firefox along with the latest versions of Malwarebytes and Microsoft Security Essentials.
I await your responses. Thank you and I hope I've provided enough details.We're sorry to hear that Firefox is crashing. In order to assist you better, please follow the steps below to provide us crash IDs to help us learn more about your crash.
#Enter ''about:crashes'' in the Firefox address bar and press Enter. A Submitted Crash Reports list will appear, similar to the one shown below.
#Copy the '''5''' most recent Report IDs that start with '''bp-''' and then go back to your forum question and paste that into the "Post a Reply" box. (Please don't take a screenshot of your crashes, just copy and paste the ID's. The below image is just an example of what your Firefox screen should look like)
[[Image:aboutcrashesFx29|width=520]]
<br><br>
Thank you for your help!
More information and further troubleshooting steps can be found in the [[Firefox crashes - Troubleshoot, prevent and get help fixing crashes]] article. -
Firefox keeps on crashing - i tried all the solutions
My firefox keeps on crashing. So i decided to reinstall Windows XP install all drivers and update them but unfortunately firefox keeps on crashing.
I've tried all the theories on Firefox to solve it but still it keeps on crashing. This happens any time.
If i can't solve this i don't see no further options to make Chrome my default browser.
Who can provide me a solution?
Thank You very much.tleg,
Are you sure that you have the latest AMD Radeon HD video drivers? -
Firefox keep on crashing when I open Facebook page.
Firefox keep on crashing when I open Facebook page and the crash report that appear right after is in greek (???!) I have an english version of Firefox.
There it is!
-
FireFox keeps on crashing & freezing when I am in the middle of viewing content on a certain site like http://affiliate-resources.info for information to use, it drives me nut!
I love using FireFox as my default browser, but lately, with it always & constantly updating itself to new version that, I don't see any improvement, but only bring headaches and pissed me off especially in the middle of checking out something online and all of a sudden, everything just freezes, and the only way for me to continue was to run my CTRL+alt+DELETE button to stop the running of FireFox because it is not responding.
This really sucks. I have been using FireFox as my default browser for years, and I do think that it's the best browser in the world, but man, I sure wish the people at mozilla.org would stop updating FireFox to become a non-working-browser. I just don't see it got any better, but only got worser!
The best FireFox version, to me, was FireFox 3.6 version. I loved using it, but it's not available anymore.
Is there a way I can continue to use FireFox 3.6?
Thanks.It is possible to install and run Firefox 3.6, but it is not advisable as it is out of date and not secure. If you are doing webdesign you will presumably mainly wish to test the latest versions of Firefox rather than an insecure version that is used but only a very small minority of users.
* see [[Install an older version of Firefox]] <br/>(The article cautions against use of previous versions, but then provides a download link)
* you may also be interested in [[Common questions after upgrading from Firefox 3.6]]
If you suffer from crashes see
* [[Firefox crashes - Troubleshoot, prevent and get help fixing crashes]]
If you have corporate users as clients they may be using Firefox ESR which has a longer period between major upgrades
* http://www.mozilla.org/en-US/firefox/organizations/ -
My firefox keeps on crashing i have reloaded it twice ,,there is on patten to it it just crashes
my firefox keeps on crashing i have reloaded it twice ,,there is on patten to it it just crashes ,, also the adobe flash player crashes i have also reloaded that twice ,, my computor is new i have just rebuilt it firefox was ok till i upgraded my ram ,,
Hey earburr,
There are a couple of Knowledge Base articles that might help you. First, I would suggest you take a look at [[Firefox crashes]]. This is a general troubleshooting article for crashes. Next, I'd suggest you look at [[The Adobe Flash plugin has crashed]]. This one is specific to the Flash plugin crash that you mentioned.
Hopefully this helps! -
Firefox keeps on crashing, - 4 times in an hour! Please help
Recently upgraded to 4.0b6 and Firefox keeps on crashing. It starts out by getting progressively slower and slower, then freezing for a few seconds, then just crashes and all tabs close. On restart everything is mostly saved and I can continue working, but it's impossible to work this way. I doesn't seem linked to any specific site/action.
I have spent a fortune on technician to find malware/viruses and optimise my laptop, but it doesn't seem to help.7th Cash......
AdapterDeviceID: 2a42
AdapterVendorID: 8086
Add-ons: [email protected]:1.0.2.29661,{20a82645-c095-46ed-80e3-08825760534b}:1.2.1,{75656794-AB59-4712-BFBC-5D816D56F3BC}:1.1.6,{ef4e370e-d9f0-4e00-b93e-a4f274cfdd5a}:1.4.1,[email protected]:1.1,{5C46D283-ABDE-4dce-B83C-08881401921C}:2.1.6,[email protected]:1.1,[email protected]:1.76,{CAFEEFAC-0016-0000-0020-ABCDEFFEDCBA}:6.0.20,{CAFEEFAC-0016-0000-0021-ABCDEFFEDCBA}:6.0.21,{CAFEEFAC-0016-0000-0024-ABCDEFFEDCBA}:6.0.24,[email protected]:0.8.2,{972ce4c6-7e08-4474-a285-3208198ce6fd}:4.0
AvailableVirtualMemory: 1514549248
BuildID: 20110318052756
CrashTime: 1301417540
EMCheckCompatibility: false
Email: [email protected]
FramePoisonBase: 00000000f0de0000
FramePoisonSize: 65536
InstallTime: 1301324819
Notes: Cisco VPN
AdapterVendorID: 8086, AdapterDeviceID: 2a42, AdapterDriverVersion: 7.15.10.1518
D3D10 Layers? D3D10 Layers-
D3D9 Layers? D3D9 Layers-
ProductName: Firefox
ReleaseChannel: release
SecondsSinceLastCrash: 9740
StartupTime: 1301409960
SystemMemoryUsePercentage: 70
Theme: classic/1.0
Throttleable: 1
TotalVirtualMemory: 2147352576
URL: wyciwyg://13/http://talkgadget.google.com/talkgadget/notifierclient?client=sm&prop=iGoogle&nav=true&fid=gtn-roster-iframe-id&ts=0&debug=undefined&os=Win32&stime=1301417173105&fb=false&re=false&no=undefined&hc=true&ref=true&xpc=%7B%22cn%22%3A%221r9cje%22%2C%22tp%22%3A1%2C%22ifrid%22%3A%22gtn-roster-iframe-id%22%7D&pvt=undefined&href=http%3A%2F%2Fwww.google.com%2Fig%3Frel%3D1%26refresh%3D1&css=http%3A%2F%2Figoogle-skins.googleusercontent.com%2Fig%2Fskin_xml_to_css%3Fhl%3Den%26gl%3Dus%26v2%3D1%26url%3Dhttp%3A%2F%2Fighosting.googlecode.com%2Fsvn%2Ftrunk%2Fxml%2Fartist_yves_behar.xml%26skindx%3Dix%3A9%26fp%3DXFyN3r2ZBJ0&hl=en&uj=SPilcher%40gmail.com&vp=http%3A%2F%2Fwww.google.com%2Fig%2Ftalk_xpc_blank.html&host=1&zx=a1lpepcdllhl
Vendor: Mozilla
Version: 4.0
Winsock_LSP: MSAFD Tcpip [TCP/IPv6] : 2 : 1 : %SystemRoot%\system32\mswsock.dll
MSAFD Tcpip [UDP/IPv6] : 2 : 2 :
MSAFD Tcpip [RAW/IPv6] : 2 : 3 : %SystemRoot%\system32\mswsock.dll
MSAFD RfComm [Bluetooth] : 2 : 1 :
MSAFD Tcpip [TCP/IP] : 2 : 1 : %SystemRoot%\system32\mswsock.dll
MSAFD Tcpip [UDP/IP] : 2 : 2 :
MSAFD Tcpip [RAW/IP] : 2 : 3 : %SystemRoot%\system32\mswsock.dll
RSVP TCPv6 Service Provider : 2 : 1 :
RSVP TCP Service Provider : 2 : 1 : %SystemRoot%\system32\mswsock.dll
RSVP UDPv6 Service Provider : 2 : 2 :
RSVP UDP Service Provider : 2 : 2 : %SystemRoot%\system32\mswsock.dll
MSAFD NetBIOS [\Device\NetBT_Tcpip_{E073C859-A14D-4B41-B8AF-1C8D44B92125}] SEQPACKET 13 : 2 : 5 :
MSAFD NetBIOS [\Device\NetBT_Tcpip_{E073C859-A14D-4B41-B8AF-1C8D44B92125}] DATAGRAM 13 : 2 : 2 : %SystemRoot%\system32\mswsock.dll
MSAFD NetBIOS [\Device\NetBT_Tcpip_{044D5AE6-C310-42E8-A212-FF1FA4F2F8E1}] SEQPACKET 9 : 2 : 5 :
MSAFD NetBIOS [\Device\NetBT_Tcpip_{044D5AE6-C310-42E8-A212-FF1FA4F2F8E1}] DATAGRAM 9 : 2 : 2 : %SystemRoot%\system32\mswsock.dll
MSAFD NetBIOS [\Device\NetBT_Tcpip_{2C64ACBF-FC1F-492A-8A1C-92C908CA859C}] SEQPACKET 7 : 2 : 5 :
MSAFD NetBIOS [\Device\NetBT_Tcpip_{2C64ACBF-FC1F-492A-8A1C-92C908CA859C}] DATAGRAM 7 : 2 : 2 : %SystemRoot%\system32\mswsock.dll
MSAFD NetBIOS [\Device\NetBT_Tcpip_{236067B1-36D8-4A93-B81E-15578AC7C014}] SEQPACKET 4 : 2 : 5 :
MSAFD NetBIOS [\Device\NetBT_Tcpip_{236067B1-36D8-4A93-B81E-15578AC7C014}] DATAGRAM 4 : 2 : 2 : %SystemRoot%\system32\mswsock.dll
MSAFD NetBIOS [\Device\NetBT_Tcpip_{CEF46CC3-C717-42E4-B1B3-565648D70C8A}] SEQPACKET 1 : 2 : 5 :
MSAFD NetBIOS [\Device\NetBT_Tcpip_{CEF46CC3-C717-42E4-B1B3-565648D70C8A}] DATAGRAM 1 : 2 : 2 : %SystemRoot%\system32\mswsock.dll
MSAFD NetBIOS [\Device\NetBT_Tcpip6_{E285D2ED-A4A4-4378-B63C-D1B06A09DE00}] SEQPACKET 3 : 2 : 5 :
MSAFD NetBIOS [\Device\NetBT_Tcpip6_{E285D2ED-A4A4-4378-B63C-D1B06A09DE00}] DATAGRAM 3 : 2 : 2 : %SystemRoot%\system32\mswsock.dll
MSAFD NetBIOS [\Device\NetBT_Tcpip6_{9C45BF9B-893F-4EAB-9027-F59E113142AA}] SEQPACKET 0 : 2 : 5 :
MSAFD NetBIOS [\Device\NetBT_Tcpip6_{9C45BF9B-893F-4EAB-9027-F59E113142AA}] DATAGRAM 0 : 2 : 2 : %SystemRoot%\system32\mswsock.dll
MSAFD NetBIOS [\Device\NetBT_Tcpip6_{748766E1-277B-4F7C-BE44-BD67CD114E60}] SEQPACKET 6 : 2 : 5 :
MSAFD NetBIOS [\Device\NetBT_Tcpip6_{748766E1-277B-4F7C-BE44-BD67CD114E60}] DATAGRAM 6 : 2 : 2 : %SystemRoot%\system32\mswsock.dll
MSAFD NetBIOS [\Device\NetBT_Tcpip6_{712F50CF-EAD3-4467-83D2-84FF7CA1169B}] SEQPACKET 11 : 2 : 5 :
MSAFD NetBIOS [\Device\NetBT_Tcpip6_{712F50CF-EAD3-4467-83D2-84FF7CA1169B}] DATAGRAM 11 : 2 : 2 : %SystemRoot%\system32\mswsock.dll
MSAFD NetBIOS [\Device\NetBT_Tcpip6_{9C9379DC-AA0C-4182-90C4-191C207E2CE7}] SEQPACKET 15 : 2 : 5 :
MSAFD NetBIOS [\Device\NetBT_Tcpip6_{9C9379DC-AA0C-4182-90C4-191C207E2CE7}] DATAGRAM 15 : 2 : 2 : %SystemRoot%\system32\mswsock.dll
MSAFD NetBIOS [\Device\NetBT_Tcpip6_{E073C859-A14D-4B41-B8AF-1C8D44B92125}] SEQPACKET 14 : 2 : 5 :
MSAFD NetBIOS [\Device\NetBT_Tcpip6_{E073C859-A14D-4B41-B8AF-1C8D44B92125}] DATAGRAM 14 : 2 : 2 : %SystemRoot%\system32\mswsock.dll
MSAFD NetBIOS [\Device\NetBT_Tcpip6_{044D5AE6-C310-42E8-A212-FF1FA4F2F8E1}] SEQPACKET 10 : 2 : 5 :
MSAFD NetBIOS [\Device\NetBT_Tcpip6_{044D5AE6-C310-42E8-A212-FF1FA4F2F8E1}] DATAGRAM 10 : 2 : 2 : %SystemRoot%\system32\mswsock.dll
MSAFD NetBIOS [\Device\NetBT_Tcpip6_{2C64ACBF-FC1F-492A-8A1C-92C908CA859C}] SEQPACKET 8 : 2 : 5 :
MSAFD NetBIOS [\Device\NetBT_Tcpip6_{2C64ACBF-FC1F-492A-8A1C-92C908CA859C}] DATAGRAM 8 : 2 : 2 : %SystemRoot%\system32\mswsock.dll
MSAFD NetBIOS [\Device\NetBT_Tcpip6_{236067B1-36D8-4A93-B81E-15578AC7C014}] SEQPACKET 5 : 2 : 5 :
MSAFD NetBIOS [\Device\NetBT_Tcpip6_{236067B1-36D8-4A93-B81E-15578AC7C014}] DATAGRAM 5 : 2 : 2 : %SystemRoot%\system32\mswsock.dll
MSAFD NetBIOS [\Device\NetBT_Tcpip6_{CEF46CC3-C717-42E4-B1B3-565648D70C8A}] SEQPACKET 2 : 2 : 5 :
MSAFD NetBIOS [\Device\NetBT_Tcpip6_{CEF46CC3-C717-42E4-B1B3-565648D70C8A}] DATAGRAM 2 : 2 : 2 : %SystemRoot%\system32\mswsock.dll
This report also contains technical information about -
Why does Firefox keep hanging, crashing, sulking, dying when internet connection behaves?
Why does Firefox keep hanging, crashing, sulking, dying when internet connection behaves? Once it renders the page it should forget about the page. Why does it behave when some link is clicked when there is no internet? It should just say internet not available or some crap. Why die, sulk, crash?? I don't get it! 3 series was much much much better!
I should add, I've re-downloaded Firefox, but that doesn't look like it has helped any. Still get seemingly inexplicable crashes.
-
Why does my Firefox keep randomly crashing?
I run windows 7, 32 bit pro.
I use a website that keeps randomly crashing, about 5x a day.
There seems no obvious reason for it.
AdapterDeviceID: 0x0152
AdapterVendorID: 0x8086
Add-ons: %7B972ce4c6-7e08-4474-a285-3208198ce6fd%7D:21.0,langpack-fr%40firefox.mozilla.org:21.0,fr-dicollecte%40dictionaries.addons.mozilla.org:4.11
AvailablePageFile: 4237357056
AvailablePhysicalMemory: 1119350784
AvailableVirtualMemory: 102326272
BuildID: 20130511120803
CrashTime: 1373545591
EMCheckCompatibility: true
FramePoisonBase: 00000000f0de0000
FramePoisonSize: 65536
InstallTime: 1369291992
Notes: AdapterVendorID: 0x8086, AdapterDeviceID: 0x0152, AdapterSubsysID: 05851028, AdapterDriverVersion: 8.15.10.2639
D2D? D2D+ DWrite? DWrite+ D3D10 Layers? D3D10 Layers+
OOMAllocationSize: 65536
ProductID: {ec8030f7-c20a-464f-9b0e-13a3a9e97384}
ProductName: Firefox
ReleaseChannel: release
SecondsSinceLastCrash: 11167
StartupTime: 1373541073
SystemMemoryUsePercentage: 69
Theme: classic/1.0
Throttleable: 1
TotalVirtualMemory: 2147352576
Vendor: Mozilla
Version: 21.0
Winsock_LSP: MSAFD Tcpip [TCP/IP] : 2 : 1 : %SystemRoot%\system32\mswsock.dll
MSAFD Tcpip [UDP/IP] : 2 : 2 :
MSAFD Tcpip [RAW/IP] : 2 : 3 : %SystemRoot%\system32\mswsock.dll
MSAFD Tcpip [TCP/IPv6] : 2 : 1 :
MSAFD Tcpip [UDP/IPv6] : 2 : 2 : %SystemRoot%\system32\mswsock.dll
MSAFD Tcpip [RAW/IPv6] : 2 : 3 :
RSVP TCPv6 Service Provider : 2 : 1 : %SystemRoot%\system32\mswsock.dll
RSVP TCP Service Provider : 2 : 1 :
RSVP UDPv6 Service Provider : 2 : 2 : %SystemRoot%\system32\mswsock.dll
RSVP UDP Service Provider : 2 : 2 :
MSAFD NetBIOS [\Device\NetBT_Tcpip_{173BCA34-3602-4823-B8A6-9DFA573CE8D5}] SEQPACKET 1 : 2 : 5 : %SystemRoot%\system32\mswsock.dll
MSAFD NetBIOS [\Device\NetBT_Tcpip_{173BCA34-3602-4823-B8A6-9DFA573CE8D5}] DATAGRAM 1 : 2 : 2 :
MSAFD NetBIOS [\Device\NetBT_Tcpip6_{173BCA34-3602-4823-B8A6-9DFA573CE8D5}] SEQPACKET 2 : 2 : 5 : %SystemRoot%\system32\mswsock.dll
MSAFD NetBIOS [\Device\NetBT_Tcpip6_{173BCA34-3602-4823-B8A6-9DFA573CE8D5}] DATAGRAM 2 : 2 : 2 :
MSAFD NetBIOS [\Device\NetBT_Tcpip6_{D3E0696F-D87F-403D-97AC-83228C02310D}] SEQPACKET 0 : 2 : 5 : %SystemRoot%\system32\mswsock.dll
MSAFD NetBIOS [\Device\NetBT_Tcpip6_{D3E0696F-D87F-403D-97AC-83228C02310D}] DATAGRAM 0 : 2 : 2 :
This report also contains technical information about the state of the application when it crashed.Start Firefox in Safe Mode to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance).
<b> To Enable SafeMode </b>
*You can open Firefox 4.0+ in Safe Mode by holding the '''Shift''' key when you open the Firefox desktop or Start menu shortcut.
* Or open the Help menu and click on the '''Restart with Add-ons Disabled...''' menu item while Firefox is running.
*''Once you get the pop-up, just select "'Start in Safe Mode"''
If it works in Safe Mode and in normal mode with all extensions (Tools > Add-ons > Extensions) disabled then try to find which extension is causing it by enabling one extension at a time until the problem reappears.
Close and restart Firefox after each change via "Firefox > Exit" (Windows: Firefox/File > Exit; Mac: "Firefox > Quit Firefox"; Linux: "Firefox/File > Quit")
* https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode
*https://support.mozilla.org/kb/Safe+Mode
*https://support.mozilla.org/kb/Troubleshooting+extensions+and+themes
Create a new profile as a test to check if your current profile is causing the problems.
See "Creating a profile":
*https://support.mozilla.org/kb/profile-manager-create-and-remove-firefox-profiles
*http://kb.mozillazine.org/Standard_diagnostic_-_Firefox#Profile_issues
Profile Backup and Restore
*http://kb.mozillazine.org/Profile_backup
*https://support.mozilla.org/en-US/kb/back-and-restore-information-firefox-profiles
*http://kb.mozillazine.org/Transferring_data_to_a_new_profile_-_Firefox -
Firefox keeps on crashing, it seems to happen at random
I have been having a ton of issues with firefox just seemingly randomly crashing. It crashes probably once every 20 minutes of use and is very frustrating. It doesn't seem to consistently happen on any specific web page. It happens on both my macbook pro and my windows 7 machine. I have the same extensions installed on both machines. Even if it is an extension causing the crash shouldn't firefox be robust enough to withstand an extension crashing.
I'm not sure how to proceed.
AdapterDeviceID: 0x6658
AdapterVendorID: 0x1002
Add-ons: https-everywhere%40eff.org:3.5.1,%7B972ce4c6-7e08-4474-a285-3208198ce6fd%7D:30.0,jid1-xUfzOsOFlzSOXg%40jetpack:4.3.2.1,jsonview%40brh.numbera.com:0.8,%7Bd10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d%7D:2.6.3,firefox%40ghostery.com:5.3.1
AvailablePageFile: 13484965888
AvailablePhysicalMemory: 13588996096
AvailableVirtualMemory: 3618209792
BIOS_Manufacturer: American Megatrends Inc.
BlockedDllList:
BreakpadReserveAddress: 47448064
BreakpadReserveSize: 37748736
BuildID: 20140605174243
CrashTime: 1403483343
EMCheckCompatibility: true
FramePoisonBase: 00000000f0de0000
FramePoisonSize: 65536
InstallTime: 1403139039
IsGarbageCollecting: 1
Notes: AdapterVendorID: 0x1002, AdapterDeviceID: 0x6658, AdapterSubsysID: 00000000, AdapterDriverVersion: 13.251.0.0
D2D? D2D+ DWrite? DWrite+ D3D10 Layers? D3D10 Layers+
ProductID: {ec8030f7-c20a-464f-9b0e-13a3a9e97384}
ProductName: Firefox
ReleaseChannel: release
SecondsSinceLastCrash: 691
StartupTime: 1403483333
SystemMemoryUsePercentage: 20
Theme: classic/1.0
Throttleable: 1
TotalPageFile: 17325555712
TotalPhysicalMemory: 17117749248
TotalVirtualMemory: 4294836224
URL: http://www.reddit.com/
Vendor: Mozilla
Version: 30.0
Winsock_LSP: MSAFD Tcpip [TCP/IP] : 2 : 1 :
MSAFD Tcpip [UDP/IP] : 2 : 2 : %SystemRoot%\system32\mswsock.dll
MSAFD Tcpip [RAW/IP] : 2 : 3 :
MSAFD Tcpip [TCP/IPv6] : 2 : 1 : %SystemRoot%\system32\mswsock.dll
MSAFD Tcpip [UDP/IPv6] : 2 : 2 :
MSAFD Tcpip [RAW/IPv6] : 2 : 3 : %SystemRoot%\system32\mswsock.dll
RSVP TCPv6 Service Provider : 2 : 1 :
RSVP TCP Service Provider : 2 : 1 : %SystemRoot%\system32\mswsock.dll
RSVP UDPv6 Service Provider : 2 : 2 :
RSVP UDP Service Provider : 2 : 2 : %SystemRoot%\system32\mswsock.dll
MSAFD RfComm [Bluetooth] : 2 : 1 :
useragent_locale: en-US
This report also contains technical information about the state of the application when it crashed.We're sorry to hear that Firefox is crashing. In order to assist you better, please follow the steps below to provide us crash IDs to help us learn more about your crash.
#Enter ''about:crashes'' in the Firefox address bar and press Enter. A Submitted Crash Reports list will appear, similar to the one shown below.
#Copy the '''5''' most recent Report IDs that start with '''bp-''' and then go back to your forum question and paste that into the "Post a Reply" box.
[[Image:aboutcrashesFx29|width=520]]
<br><br>
Thank you for your help!
More information and further troubleshooting steps can be found in the [[Firefox crashes - Troubleshoot, prevent and get help fixing crashes]] article. -
Why does Firefox keep randomly crashing?
For the past couple of days, Firefox will just randomly crash on me when I'm browsing the Internet. There doesn't seem to be any pattern to the crashes. It may happen if I'm on Facebook or watching a YouTube clip. It can happen if I've been on Firefox for 2 hours or 20 minutes, though lately they seem to be happening sooner. Sometimes I'll get the "Firefox has stopped working" dialogue box, but most of the times it just shows loads the Mozilla Crash Report. I was able to get problem details the last time I got the "stopped working" dialogue box:
Problem signature:
Problem Event Name: APPCRASH
Application Name: firefox.exe
Application Version: 24.0.0.5001
Application Timestamp: 522fd29f
Fault Module Name: RPCRT4.dll
Fault Module Version: 6.1.7601.18205
Fault Module Timestamp: 51db9710
Exception Code: c0020043
Exception Offset: 0005cf69
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 1033
Additional Information 1: f69e
Additional Information 2: f69e60c920b901ae1c3125ca811aee8f
Additional Information 3: f69e
Additional Information 4: f69e60c920b901ae1c3125ca811aee8f
Unfortunately, I don't really know how to read that information and I don't actually know if it is useful. It's all very frustrating because there doesn't seem to be any reason for these crashes. They just happen. Any help in fixing this problem would be greatly appreciated.I should add, I've re-downloaded Firefox, but that doesn't look like it has helped any. Still get seemingly inexplicable crashes.
-
Problem Event Name: APPCRASH
Application Name: plugin-container.exe
Application Version: 35.0.1.5500
Application Timestamp: 54c1f9f3
Fault Module Name: mozalloc.dll
Fault Module Version: 35.0.1.5500
Fault Module Timestamp: 54c1f224
Exception Code: 80000003
Exception Offset: 00001425
OS Version: 6.1.7600.2.0.0.256.48
Locale ID: 16393
Additional Information 1: 0a9e
Additional Information 2: 0a9e372d3b4ad19135b953a78882e789
Additional Information 3: 0a9e
Additional Information 4: 0a9e372d3b4ad19135b953a78882e789
Read our privacy statement online:
http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0409
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C:\Windows\system32\en-US\erofflps.txtIn the address bar, type '''about:crashes'''<enter>.''' Note:''' If any reports do not
have '''BP''' in front of the numbers, click it and select '''Submit'''.
Using your mouse, '''mark''' the most '''resent 7 - 10''' crash reports, and
'''copy''' them. Now go to the reply box below and '''paste''' them in. -
Firefox keeps crashing on certain websites
firefox keeps on crashing on certain websites sometimes it works fine but most of the time it crashes
AdapterDeviceID: 0x07e1
AdapterVendorID: 0x10de
Add-ons: %7B972ce4c6-7e08-4474-a285-3208198ce6fd%7D:22.0
AvailablePageFile: 6896513024
AvailablePhysicalMemory: 1993048064
AvailableVirtualMemory: 1742635008
BuildID: 20130618035212
CrashTime: 1375680682
EMCheckCompatibility: true
Email:
FramePoisonBase: 00000000f0de0000
FramePoisonSize: 65536
InstallTime: 1372213899
Notes: AdapterVendorID: 0x10de, AdapterDeviceID: 0x07e1, AdapterSubsysID: 2a64103c, AdapterDriverVersion: 8.15.11.8593
D3D10 Layers? D3D10 Layers- D3D9 Layers? D3D9 Layers+
ProductID: {ec8030f7-c20a-464f-9b0e-13a3a9e97384}
ProductName: Firefox
ReleaseChannel: release
SecondsSinceLastCrash: 120
StartupTime: 1375680666
SystemMemoryUsePercentage: 40
Theme: classic/1.0
Throttleable: 1
TotalVirtualMemory: 2147352576
URL: http://www.pcmtechhelp.com/2011/07/16/20-amazing-windows-7-performance-boosting-tips-in-under-10-minutes/
Vendor: Mozilla
Version: 22.0
Winsock_LSP: MSAFD Tcpip [TCP/IP] : 2 : 1 : %SystemRoot%\system32\mswsock.dll
MSAFD Tcpip [UDP/IP] : 2 : 2 :
MSAFD Tcpip [RAW/IP] : 2 : 3 : %SystemRoot%\system32\mswsock.dll
MSAFD Tcpip [TCP/IPv6] : 2 : 1 :
MSAFD Tcpip [UDP/IPv6] : 2 : 2 : %SystemRoot%\system32\mswsock.dll
MSAFD Tcpip [RAW/IPv6] : 2 : 3 :
RSVP TCPv6 Service Provider : 2 : 1 : %SystemRoot%\system32\mswsock.dll
RSVP TCP Service Provider : 2 : 1 :
RSVP UDPv6 Service Provider : 2 : 2 : %SystemRoot%\system32\mswsock.dll
RSVP UDP Service Provider : 2 : 2 :
MSAFD NetBIOS [\Device\NetBT_Tcpip_{4C83A324-E7D7-4593-90DD-B21D52F9F557}] SEQPACKET 18 : 2 : 5 : %SystemRoot%\system32\mswsock.dll
MSAFD NetBIOS [\Device\NetBT_Tcpip_{4C83A324-E7D7-4593-90DD-B21D52F9F557}] DATAGRAM 18 : 2 : 2 :
MSAFD NetBIOS [\Device\NetBT_Tcpip_{3EECD7DB-B31B-490A-970A-5E79789F6F75}] SEQPACKET 16 : 2 : 5 : %SystemRoot%\system32\mswsock.dll
MSAFD NetBIOS [\Device\NetBT_Tcpip_{3EECD7DB-B31B-490A-970A-5E79789F6F75}] DATAGRAM 16 : 2 : 2 :
MSAFD NetBIOS [\Device\NetBT_Tcpip_{02E9D572-EF54-4370-A855-B7932BF79D44}] SEQPACKET 14 : 2 : 5 : %SystemRoot%\system32\mswsock.dll
MSAFD NetBIOS [\Device\NetBT_Tcpip_{02E9D572-EF54-4370-A855-B7932BF79D44}] DATAGRAM 14 : 2 : 2 :
MSAFD NetBIOS [\Device\NetBT_Tcpip_{2862D160-D711-478E-B00C-7876E8A0BE8F}] SEQPACKET 12 : 2 : 5 : %SystemRoot%\system32\mswsock.dll
MSAFD NetBIOS [\Device\NetBT_Tcpip_{2862D160-D711-478E-B00C-7876E8A0BE8F}] DATAGRAM 12 : 2 : 2 :
MSAFD NetBIOS [\Device\NetBT_Tcpip_{F8DD37FE-97C8-4D0A-A41A-0FA5A4DAE7CA}] SEQPACKET 9 : 2 : 5 : %SystemRoot%\system32\mswsock.dll
MSAFD NetBIOS [\Device\NetBT_Tcpip_{F8DD37FE-97C8-4D0A-A41A-0FA5A4DAE7CA}] DATAGRAM 9 : 2 : 2 :
MSAFD NetBIOS [\Device\NetBT_Tcpip_{CA167429-01F5-4F42-893F-5934B830AE8D}] SEQPACKET 7 : 2 : 5 : %SystemRoot%\system32\mswsock.dll
MSAFD NetBIOS [\Device\NetBT_Tcpip_{CA167429-01F5-4F42-893F-5934B830AE8D}] DATAGRAM 7 : 2 : 2 :
MSAFD NetBIOS [\Device\NetBT_Tcpip_{1455C709-AFD9-4FB0-AE8C-576E16C40BF5}] SEQPACKET 4 : 2 : 5 : %SystemRoot%\system32\mswsock.dll
MSAFD NetBIOS [\Device\NetBT_Tcpip_{1455C709-AFD9-4FB0-AE8C-576E16C40BF5}] DATAGRAM 4 : 2 : 2 :
MSAFD NetBIOS [\Device\NetBT_Tcpip_{FFB69D38-E537-4BA8-A37F-33D5FDCA57CE}] SEQPACKET 1 : 2 : 5 : %SystemRoot%\system32\mswsock.dll
MSAFD NetBIOS [\Device\NetBT_Tcpip_{FFB69D38-E537-4BA8-A37F-33D5FDCA57CE}] DATAGRAM 1 : 2 : 2 :
MSAFD NetBIOS [\Device\NetBT_Tcpip6_{F08E012F-C644-43E7-A1A6-21D1246F503B}] SEQPACKET 0 : 2 : 5 : %SystemRoot%\system32\mswsock.dll
MSAFD NetBIOS [\Device\NetBT_Tcpip6_{F08E012F-C644-43E7-A1A6-21D1246F503B}] DATAGRAM 0 : 2 : 2 :
MSAFD NetBIOS [\Device\NetBT_Tcpip6_{4C83A324-E7D7-4593-90DD-B21D52F9F557}] SEQPACKET 19 : 2 : 5 : %SystemRoot%\system32\mswsock.dll
MSAFD NetBIOS [\Device\NetBT_Tcpip6_{4C83A324-E7D7-4593-90DD-B21D52F9F557}] DATAGRAM 19 : 2 : 2 :
MSAFD NetBIOS [\Device\NetBT_Tcpip6_{3EECD7DB-B31B-490A-970A-5E79789F6F75}] SEQPACKET 17 : 2 : 5 : %SystemRoot%\system32\mswsock.dll
MSAFD NetBIOS [\Device\NetBT_Tcpip6_{3EECD7DB-B31B-490A-970A-5E79789F6F75}] DATAGRAM 17 : 2 : 2 :
MSAFD NetBIOS [\Device\NetBT_Tcpip6_{02E9D572-EF54-4370-A855-B7932BF79D44}] SEQPACKET 15 : 2 : 5 : %SystemRoot%\system32\mswsock.dll
MSAFD NetBIOS [\Device\NetBT_Tcpip6_{02E9D572-EF54-4370-A855-B7932BF79D44}] DATAGRAM 15 : 2 : 2 :
MSAFD NetBIOS [\Device\NetBT_Tcpip6_{2862D160-D711-478E-B00C-7876E8A0BE8F}] SEQPACKET 13 : 2 : 5 : %SystemRoot%\system32\mswsock.dll
MSAFD NetBIOS [\Device\NetBT_Tcpip6_{2862D160-D711-478E-B00C-7876E8A0BE8F}] DATAGRAM 13 : 2 : 2 :
MSAFD NetBIOS [\Device\NetBT_Tcpip6_{F8DD37FE-97C8-4D0A-A41A-0FA5A4DAE7CA}] SEQPACKET 10 : 2 : 5 : %SystemRoot%\system32\mswsock.dll
MSAFD NetBIOS [\Device\NetBT_Tcpip6_{F8DD37FE-97C8-4D0A-A41A-0FA5A4DAE7CA}] DATAGRAM 10 : 2 : 2 :
MSAFD NetBIOS [\Device\NetBT_Tcpip6_{CA167429-01F5-4F42-893F-5934B830AE8D}] SEQPACKET 8 : 2 : 5 : %SystemRoot%\system32\mswsock.dll
MSAFD NetBIOS [\Device\NetBT_Tcpip6_{CA167429-01F5-4F42-893F-5934B830AE8D}] DATAGRAM 8 : 2 : 2 :
MSAFD NetBIOS [\Device\NetBT_Tcpip6_{1455C709-AFD9-4FB0-AE8C-576E16C40BF5}] SEQPACKET 5 : 2 : 5 : %SystemRoot%\system32\mswsock.dll
MSAFD NetBIOS [\Device\NetBT_Tcpip6_{1455C709-AFD9-4FB0-AE8C-576E16C40BF5}] DATAGRAM 5 : 2 : 2 :
MSAFD NetBIOS [\Device\NetBT_Tcpip6_{557B1551-5647-469B-BB77-A06C97F136D3}] SEQPACKET 3 : 2 : 5 : %SystemRoot%\system32\mswsock.dll
MSAFD NetBIOS [\Device\NetBT_Tcpip6_{557B1551-5647-469B-BB77-A06C97F136D3}] DATAGRAM 3 : 2 : 2 :
MSAFD NetBIOS [\Device\NetBT_Tcpip6_{FFB69D38-E537-4BA8-A37F-33D5FDCA57CE}] SEQPACKET 2 : 2 : 5 : %SystemRoot%\system32\mswsock.dll
MSAFD NetBIOS [\Device\NetBT_Tcpip6_{FFB69D38-E537-4BA8-A37F-33D5FDCA57CE}] DATAGRAM 2 : 2 : 2 :
This report also contains technical information about the state of the application when it crashed.Hello,
'''Try Firefox Safe Mode''' to see if the problem goes away. Safe Mode is a troubleshooting mode, which disables most add-ons.
''(If you're not using it, switch to the Default theme.)''
* You can open Firefox 4.0+ in Safe Mode by holding the '''Shift''' key when you open the Firefox desktop or Start menu shortcut.
* Or open the Help menu and click on the '''Restart with Add-ons Disabled...''' menu item while Firefox is running.
''Once you get the pop-up, just select "'Start in Safe Mode"''
'''''If the issue is not present in Firefox Safe Mode''''', your problem is probably caused by an extension, and you need to figure out which one. Please follow the [[Troubleshooting extensions and themes]] article for that.
''To exit the Firefox Safe Mode, just close Firefox and wait a few seconds before opening Firefox for normal use again.''
''When you figure out what's causing your issues, please let us know. It might help other users who have the same problem.''
Thank you. -
i have a problem with FireFox keeps on crashing while i am surfing and loading pages. i always do the latest updates and i have the recent version.i would like to get help please.
Do you see a Mozilla Crash Reporter dialog when you crash?
For us to see your crash report that you have submitted:
#Go to '''about:crashes''' in the Location Bar.
#Copy the blue links (beginning with bp-) and paste them here.
Do you have this problem when running in Firefox Safe Mode?
http://support.mozilla.com/en-US/kb/Safe+Mode
''Don't select anything right now, just use "Continue in Safe Mode."''
If it does not occur in Safe Mode, an extension is at fault. To find out which one, see [[Troubleshooting extensions and themes]]. -
Hi, Firefox on my desktop keeps crashing at just random moments. Sometimes not very often at all, but other times it can happen a few times within an hour.
My Desktop Window Manager also crashes regularly and the dialogue box always pops up saying its stopped working. However, this doesn't seem to effect anything.
It could be realated though, as I just had this desktop built a few weeks ago and a few times it's crashed as well as programs.
If anyone can help me fix this issue with Firefox, that would be great. Thanks in advance.Hi,
I updated the Flash plugin, but I still keep getting crashes.
I will try to disable the hardware acceleration in the Flash Player as you recommended and hopefully this will work.
Although the last crash report I got has a different problem then before,
https://crash-stats.mozilla.com/report/index/6c5d8c66-6789-4b52-94e4-61cdf2110530
Signature: BuildArgArray
If you can please offer any more advice that would be great, thanks.
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