Firefox keeps randomly shutting down

Question

Recently, I got a new laptop: windows 8. I downloaded firefox because that's the browser I'm accustomed to and I've never had any problem with it before. But now for some reason, I'll be scrolling through the internet, either doing something or doing nothing at all. I could be watching a video or reading an article it doesn't matter. But my browser will just shut down, as if I just clicked the X in the top right corner...but I didn't. There's no hang up. It just shuts down. And then I have to re-open the browser and that alert comes up saying that something happened and it wants to restart the tabs I had open. I've tried everything suggested on the crash suggestion page and nothing has worked. I've reinstalled firefox twice and nothing worked. This is just really annoying, I've lost important work done on the internet. Can someone please fix it?

Answer 1

Do a malware check with several malware scanning programs on the Windows computer.
Please scan with all programs because each program detects different malware.
All these programs have free versions.
Make sure that you update each program to get the latest version of their databases before doing a scan.
*Malwarebytes' Anti-Malware:<br>http://www.malwarebytes.org/mbam.php
*AdwCleaner:<br>http://www.bleepingcomputer.com/download/adwcleaner/<br>http://www.softpedia.com/get/Antivirus/Removal-Tools/AdwCleaner.shtml
*SuperAntispyware:<br>http://www.superantispyware.com/
*Microsoft Safety Scanner:<br>http://www.microsoft.com/security/scanner/en-us/default.aspx
*Windows Defender:<br>http://windows.microsoft.com/en-us/windows/using-defender
*Spybot Search & Destroy:<br>http://www.safer-networking.org/en/index.html
*Kasperky Free Security Scan:<br>http://www.kaspersky.com/security-scan
You can also do a check for a rootkit infection with TDSSKiller.
*Anti-rootkit utility TDSSKiller:<br>http://support.kaspersky.com/5350?el=88446
See also:
*"Spyware on Windows": http://kb.mozillazine.org/Popups_not_blocked
*https://support.mozilla.org/kb/troubleshoot-firefox-issues-caused-malware