Firefox locks computer visiting random web site
I've read the various emails about the problem and none helped. My situation is as follows:
Firefox locks computer when visiting a web site (random). This morning, it was:
http://m.mlb.com/news/article/118394026/good-as-gold-rockies-nolan-arenado-makes-fantastic-catch
I've revisited it a couple of times since with no problems. Only happens once, maybe twice per day. I've found I can unlock the computer doing the following (whether it's all necessary, don't know yet, still experimenting):
do CTL-ALT-DEL a few times
hit ESC a few time
hit the comptuer off button (not holding down, just push and release)
following steps sometimes gets the desired effect without going to the next one
close the lid
re-open
tap off button
Maybe it's lack of patience on my part, possible it's not all necessary. Eventually, the computer goes into hibernation and shuts down. Re-open it, enter BIOS and Windows passwords, and it's all back to normal.
I have NO add-ons, 2 extensions:
Avast Online Security 10.2.0.187
LastPass 3.1.54
Wouldn't swear to it, but problem seemed to start with last Firefox update, 37.0.1. I have Windows 7.
nick
Reload web page(s) and bypass the cache.
* Press and hold Shift and left-click the Reload button.
* Press "Ctrl + F5" or press "Ctrl + Shift + R" (Windows,Linux)
* Press "Cmd + Shift + R" (MAC)
Clear the cache and the cookies from sites that cause problems.
"Clear the Cache":
* Tools > Options > Advanced > Network > Offline Storage (Cache): "Clear Now"
"Remove Cookies" from sites causing problems:
* Tools > Options > Privacy > Cookies: "Show Cookies"
Start Firefox in <u>[[Safe Mode]]</u> to check if one of the extensions is causing the problem (switch to the DEFAULT theme: Firefox (Tools) > Add-ons > Appearance/Themes).
* Don't make any changes on the Safe mode start window.
* https://support.mozilla.com/kb/Safe+Mode
* https://support.mozilla.com/kb/Troubleshooting+extensions+and+themes
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Safari (and FF) crashes constanly when visiting specific web sites
Hi guys,
as of couple of hours ago I'm having huge problems with almost any sort of web browsing I am trying to do. But let's start this story at the start...
Few days ago I finally got a chance to get to my external hard drive and make a backup of my data so that I could upgrade to 10.5.6. After doing the backup I upgraded and I thought that there were no problems.
But then first problems started to appear with Firefox which I occasionally use (primary browser safari) - all of a sudden it started crashing, as far as my initial debugging went that was usually (but not exclusively) when visiting sites with https connection - first problem I actually noticed on mozzillas own add-on page and for a couple of days thought that maybe it is Firefoxs problem since everything else seemed to work just fine.
Now this morning my safari crashes - I wasn't shocked as I had about 40 windows opened and about 200 tabs in those windows so although it worked just fine before that I wasn't particularly worried and tried (with no luck, bummer) restoring the session. Soon I realized that crashes are so frequent and severe that browser became unusable - I couldn't restore a session, on a particular page it crashes immediately after I start to scroll, but if I browse onto subsections of the page I may use the web site without problems for some time.
Anyway, after googling and thinking that maybe I have problems because of an update and some kind of strange incompatibility between one of the plugins and safari I removed everything from /Library/Internet Plugins and /Library/InputManagers but that still didn't resolve the problem so although I stared at the output that safari gives at crahes for some time I have no idea what is causing this problem.
Already tried verifying disk (everything seems ok), but I can't run any hardware tests (personally I am suspecting RAM, although games run with no problems and only FF and safari crashed) until tomorrow since I don't have my install DVD with me. If anyone can give a suggestion before then I would deeply appreciate it.
Maybe also relevent but no idea how - when I press report after crash my mac makes the same sound as if I would just wake it up from sleep. Go figure why. :>
As said, any help deeply appreciated.
Detailed specifications and error report below:
Model: MacBookPro3,1, BootROM MBP31.0070.B07, 2 processors, Intel Core 2 Duo, 2.2 GHz, 4 GB
Graphics: GeForce 8600M GT, GeForce 8600M GT, spdisplayspciedevice, 128 MB
Memory Module: BANK 0/DIMM0, 2 GB, DDR2 SDRAM, 667 MHz
Memory Module: BANK 1/DIMM1, 2 GB, DDR2 SDRAM, 667 MHz
AirPort: spairportwireless_card_type_airportextreme (0x168C, 0x87), 1.4.8.0
Bluetooth: Version 2.1.3f8, 2 service, 0 devices, 1 incoming serial ports
Network Service: AirPort, AirPort, en1
Network Service: Parallels Host-Guest, Ethernet, en2
Network Service: Parallels NAT, Ethernet, en3
PCI Card: pci168c,24, sppci_othernetwork, PCI Slot 5
Serial ATA Device: FUJITSU MHW2120BH, 111.79 GB
Parallel ATA Device: MATSHITADVD-R UJ-857E
USB Device: Built-in iSight, (null) mA
USB Device: USB Receiver, (null) mA
USB Device: Bluetooth USB Host Controller, (null) mA
USB Device: Apple Internal Keyboard / Trackpad, (null) mA
USB Device: IR Receiver, (null) mA
Process: Safari [3810]
Path: /Applications/Safari.app/Contents/MacOS/Safari
Identifier: com.apple.Safari
Version: 3.2.1 (5525.27.1)
Build Info: WebBrowser-55252701~1
Code Type: X86 (Native)
Parent Process: launchd [180]
Date/Time: 2009-01-04 02:42:55.490 +0100
OS Version: Mac OS X 10.5.6 (9G55)
Report Version: 6
Exception Type: EXCBADACCESS (SIGSEGV)
Exception Codes: KERNINVALIDADDRESS at 0x000000000ebf0b00
Crashed Thread: 0
Thread 0 Crashed:
0 ...ple.ApplicationServices.ATS 0x96100774 _eATSFontGetGlyphIDsForGlyphNames + 5564
1 ...ple.ApplicationServices.ATS 0x960ff19e ATSFontGetGlyphIDsForGlyphNames + 83
2 libCGATS.A.dylib 0x970e01ce atsfont_get_glyphs_for_glyphnames + 48
3 libCGATS.A.dylib 0x970e20bf getglyphs_for_glyphnames + 74
4 com.apple.CoreGraphics 0x9660f1c3 CGFontGetGlyphForGlyphName + 39
5 com.apple.CoreGraphics 0x9660f143 getchartop + 22
6 com.apple.CoreGraphics 0x9660e80e CGFontGetAutohintTransform + 557
7 com.apple.CoreGraphics 0x966334c0 CGFontCreateGlyphBitmaps32 + 441
8 com.apple.CoreGraphics 0x9660e3dc CGFontCreateGlyphBitmaps + 208
9 com.apple.CoreGraphics 0x9660e1f2 createmissingbitmaps + 468
10 com.apple.CoreGraphics 0x9660d55c CGGlyphLockLockGlyphBitmaps + 352
11 libRIP.A.dylib 0x92b9c536 ripc_DrawGlyphs + 1530
12 com.apple.CoreGraphics 0x96960ae1 draw_glyphs + 732
13 com.apple.CoreGraphics 0x9660adfb CGContextShowGlyphsWithAdvances + 660
14 com.apple.WebCore 0x9462dce8 WebCore::Font::drawGlyphs(WebCore::GraphicsContext*, WebCore::SimpleFontData const*, WebCore::GlyphBuffer const&, int, int, WebCore::FloatPoint const&) const + 472
15 com.apple.WebCore 0x9462da85 WebCore::Font::drawGlyphBuffer(WebCore::GraphicsContext*, WebCore::GlyphBuffer const&, WebCore::TextRun const&, WebCore::FloatPoint const&) const + 245
16 com.apple.WebCore 0x9462d868 WebCore::Font::drawSimpleText(WebCore::GraphicsContext*, WebCore::TextRun const&, WebCore::FloatPoint const&, int, int) const + 664
17 com.apple.WebCore 0x9462d48a WebCore::GraphicsContext::drawText(WebCore::TextRun const&, WebCore::IntPoint const&, int, int) + 90
18 com.apple.WebCore 0x9462c7e9 WebCore::InlineTextBox::paint(WebCore::RenderObject::PaintInfo&, int, int) + 1273
19 com.apple.WebCore 0x944d9dea WebCore::InlineFlowBox::paint(WebCore::RenderObject::PaintInfo&, int, int) + 394
20 com.apple.WebCore 0x944d9dea WebCore::InlineFlowBox::paint(WebCore::RenderObject::PaintInfo&, int, int) + 394
21 com.apple.WebCore 0x944d9bb5 WebCore::RootInlineBox::paint(WebCore::RenderObject::PaintInfo&, int, int) + 53
22 com.apple.WebCore 0x944d8b93 WebCore::RenderFlow::paintLines(WebCore::RenderObject::PaintInfo&, int, int) + 851
23 com.apple.WebCore 0x944d3d4d WebCore::RenderBlock::paintObject(WebCore::RenderObject::PaintInfo&, int, int) + 525
24 com.apple.WebCore 0x944d594c WebCore::RenderBlock::paint(WebCore::RenderObject::PaintInfo&, int, int) + 108
25 com.apple.WebCore 0x944d4a70 WebCore::RenderBlock::paintChildren(WebCore::RenderObject::PaintInfo&, int, int) + 688
26 com.apple.WebCore 0x944d3d4d WebCore::RenderBlock::paintObject(WebCore::RenderObject::PaintInfo&, int, int) + 525
27 com.apple.WebCore 0x944d594c WebCore::RenderBlock::paint(WebCore::RenderObject::PaintInfo&, int, int) + 108
28 com.apple.WebCore 0x944d4a70 WebCore::RenderBlock::paintChildren(WebCore::RenderObject::PaintInfo&, int, int) + 688
29 com.apple.WebCore 0x944d3d4d WebCore::RenderBlock::paintObject(WebCore::RenderObject::PaintInfo&, int, int) + 525
30 com.apple.WebCore 0x944d594c WebCore::RenderBlock::paint(WebCore::RenderObject::PaintInfo&, int, int) + 108
31 com.apple.WebCore 0x944d274e WebCore::RenderLayer::paintLayer(WebCore::RenderLayer*, WebCore::GraphicsContext*, WebCore::IntRect const&, bool, WebCore::PaintRestriction, WebCore::RenderObject*) + 2462
32 com.apple.WebCore 0x944d2644 WebCore::RenderLayer::paintLayer(WebCore::RenderLayer*, WebCore::GraphicsContext*, WebCore::IntRect const&, bool, WebCore::PaintRestriction, WebCore::RenderObject*) + 2196
33 com.apple.WebCore 0x944d2644 WebCore::RenderLayer::paintLayer(WebCore::RenderLayer*, WebCore::GraphicsContext*, WebCore::IntRect const&, bool, WebCore::PaintRestriction, WebCore::RenderObject*) + 2196
34 com.apple.WebCore 0x944d1da9 WebCore::RenderLayer::paint(WebCore::GraphicsContext*, WebCore::IntRect const&, WebCore::PaintRestriction, WebCore::RenderObject*) + 57
35 com.apple.WebCore 0x944d1b8d WebCore::Frame::paint(WebCore::GraphicsContext*, WebCore::IntRect const&) + 173
36 com.apple.WebCore 0x944d177d -[WebCoreFrameBridge drawRect:] + 141
37 com.apple.WebKit 0x938f088c -[WebHTMLView drawSingleRect:] + 412
38 com.apple.WebKit 0x938f06ad -[WebHTMLView drawRect:] + 381
39 com.apple.AppKit 0x921c929c -[NSView _drawRect:clip:] + 3853
40 com.apple.AppKit 0x921c6b0d -[NSView _recursiveDisplayRectIfNeededIgnoringOpacity:isVisibleRect:rectIsVisibleRectFor View:topView:] + 1819
41 com.apple.WebKit 0x93914eae -[WebHTMLView(WebPrivate) _recursiveDisplayRectIfNeededIgnoringOpacity:isVisibleRect:rectIsVisibleRectFor View:topView:] + 286
42 com.apple.AppKit 0x921c7543 -[NSView _recursiveDisplayRectIfNeededIgnoringOpacity:isVisibleRect:rectIsVisibleRectFor View:topView:] + 4433
43 com.apple.AppKit 0x921c2b4f -[NSView _displayRectIgnoringOpacity:isVisibleRect:rectIsVisibleRectForView:] + 3090
44 com.apple.AppKit 0x92103523 -[NSView displayIfNeeded] + 933
45 com.apple.AppKit 0x9224f5c5 -[NSClipView _immediateScrollToPoint:] + 3985
46 com.apple.AppKit 0x9224e59e -[NSClipView scrollToPoint:] + 248
47 com.apple.AppKit 0x922bb717 -[NSScrollView scrollClipView:toPoint:] + 364
48 com.apple.AppKit 0x921e8b8a -[NSClipView _scrollTo:animate:] + 1095
49 com.apple.AppKit 0x922e5b26 -[NSScrollView _doScroller:hitPart:multiplier:] + 989
50 com.apple.AppKit 0x9237af37 -[NSScrollView scrollWheel:] + 424
51 com.apple.WebKit 0x93903d40 -[WebDynamicScrollBarsView scrollWheel:] + 144
52 com.apple.AppKit 0x9225b8ff forwardMethod + 113
53 com.apple.AppKit 0x9237ad76 -[NSView scrollWheel:] + 271
54 com.apple.WebKit 0x93903c78 -[WebClipView scrollWheel:] + 184
55 com.apple.AppKit 0x9225b8ff forwardMethod + 113
56 com.apple.AppKit 0x9237ad76 -[NSView scrollWheel:] + 271
57 com.apple.WebKit 0x93903ae8 -[WebHTMLView scrollWheel:] + 136
58 com.apple.AppKit 0x921cfddd -[NSWindow sendEvent:] + 8511
59 com.apple.Safari 0x0002b0d3 0x1000 + 172243
60 com.apple.AppKit 0x9219bd49 -[NSApplication sendEvent:] + 2941
61 com.apple.Safari 0x0002ab58 0x1000 + 170840
62 com.apple.AppKit 0x920f969f -[NSApplication run] + 847
63 com.apple.AppKit 0x920c68a4 NSApplicationMain + 574
64 com.apple.Safari 0x000b9b16 0x1000 + 756502
Thread 1:
0 libSystem.B.dylib 0x939af3ae _semwaitsignal + 10
1 libSystem.B.dylib 0x939d9d0d pthreadcondwait$UNIX2003 + 73
2 com.apple.WebCore 0x9440e8ff WebCore::IconDatabase::syncThreadMainLoop() + 239
3 com.apple.WebCore 0x943c7065 WebCore::IconDatabase::iconDatabaseSyncThread() + 181
4 libSystem.B.dylib 0x939d9095 pthreadstart + 321
5 libSystem.B.dylib 0x939d8f52 thread_start + 34
Thread 2:
0 libSystem.B.dylib 0x939a81c6 machmsgtrap + 10
1 libSystem.B.dylib 0x939af9bc mach_msg + 72
2 com.apple.CoreFoundation 0x919d00ae CFRunLoopRunSpecific + 1790
3 com.apple.CoreFoundation 0x919d0cd8 CFRunLoopRunInMode + 88
4 com.apple.CFNetwork 0x94fb9052 CFURLCacheWorkerThread(void*) + 396
5 libSystem.B.dylib 0x939d9095 pthreadstart + 321
6 libSystem.B.dylib 0x939d8f52 thread_start + 34
Thread 3:
0 libSystem.B.dylib 0x939a81c6 machmsgtrap + 10
1 libSystem.B.dylib 0x939af9bc mach_msg + 72
2 com.apple.CoreFoundation 0x919d00ae CFRunLoopRunSpecific + 1790
3 com.apple.CoreFoundation 0x919d0cd8 CFRunLoopRunInMode + 88
4 com.apple.Foundation 0x94a83d40 +[NSURLConnection(NSURLConnectionReallyInternal) _resourceLoadLoop:] + 320
5 com.apple.Foundation 0x94a207ed -[NSThread main] + 45
6 com.apple.Foundation 0x94a20394 _NSThread__main_ + 308
7 libSystem.B.dylib 0x939d9095 pthreadstart + 321
8 libSystem.B.dylib 0x939d8f52 thread_start + 34
Thread 4:
0 libSystem.B.dylib 0x939f76f2 select$DARWIN_EXTSN + 10
1 libSystem.B.dylib 0x939d9095 pthreadstart + 321
2 libSystem.B.dylib 0x939d8f52 thread_start + 34
Thread 0 crashed with X86 Thread State (32-bit):
eax: 0x000038e3 ebx: 0x960ff1cf ecx: 0x0000006f edx: 0x0ebe2774
edi: 0x00000328 esi: 0x0000031b ebp: 0xbfff0f08 esp: 0xbfff0d60
ss: 0x0000001f efl: 0x00010217 eip: 0x96100774 cs: 0x00000017
ds: 0x0000001f es: 0x0000001f fs: 0x00000000 gs: 0x00000037
cr2: 0x0ebf0b00
Binary Images:
0x1000 - 0x1d7fe2 com.apple.Safari 3.2.1 (5525.27.1) <66278f41bc085c64e0f06ff487af4adc> /Applications/Safari.app/Contents/MacOS/Safari
0x223000 - 0x232ff8 SyndicationUI ??? (???) <edde0133829971dbd8a0f3473cdb85fc> /System/Library/PrivateFrameworks/SyndicationUI.framework/Versions/A/Syndicatio nUI
0x500000 - 0x6f6fff com.apple.RawCamera.bundle 2.0.12 (421) <02fe3f4ea6251f7b2d23d855ce5c5fd2> /System/Library/CoreServices/RawCamera.bundle/Contents/MacOS/RawCamera
0x1d10000 - 0x1d15ff3 libCGXCoreImage.A.dylib ??? (???) <375e0cdb64b043378dbf637992bbfeb0> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ CoreGraphics.framework/Versions/A/Resources/libCGXCoreImage.A.dylib
0x8fe00000 - 0x8fe2db43 dyld 97.1 (???) <100d362e03410f181a34e04e94189ae5> /usr/lib/dyld
0x90003000 - 0x90082ff5 com.apple.SearchKit 1.2.1 (1.2.1) <3140a605db2abf56b237fa156a08b28b> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/SearchK it.framework/Versions/A/SearchKit
0x90083000 - 0x90086fff com.apple.help 1.1 (36) <b507b08e484cb89033e9cf23062d77de> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Help.framewor k/Versions/A/Help
0x90087000 - 0x90096fff libsasl2.2.dylib ??? (???) <bb7971ca2f609c070f87786a93d1041e> /usr/lib/libsasl2.2.dylib
0x90097000 - 0x900c6fe3 com.apple.AE 402.2 (402.2) <e01596187e91af5d48653920017b8c8e> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/AE.fram ework/Versions/A/AE
0x900c7000 - 0x90153ff7 com.apple.LaunchServices 290.3 (290.3) <6f9629f4ed1ba3bb313548e6838b2888> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/LaunchS ervices.framework/Versions/A/LaunchServices
0x90154000 - 0x901defe3 com.apple.DesktopServices 1.4.7 (1.4.7) <d16642ba22c32f67be793ebfbe67ca3a> /System/Library/PrivateFrameworks/DesktopServicesPriv.framework/Versions/A/Desk topServicesPriv
0x901df000 - 0x901efffc com.apple.LangAnalysis 1.6.4 (1.6.4) <8b7831b5f74a950a56cf2d22a2d436f6> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ LangAnalysis.framework/Versions/A/LangAnalysis
0x901f0000 - 0x90227fff com.apple.SystemConfiguration 1.9.2 (1.9.2) <8b26ebf26a009a098484f1ed01ec499c> /System/Library/Frameworks/SystemConfiguration.framework/Versions/A/SystemConfi guration
0x90228000 - 0x90502ff3 com.apple.CoreServices.CarbonCore 786.10 (786.10) <ec35bb05f67fe0e828d49dda88bbf6d7> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/CarbonC ore.framework/Versions/A/CarbonCore
0x905ea000 - 0x905ecfff com.apple.securityhi 3.0 (30817) <2b2854123fed609d1820d2779e2e0963> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/SecurityHI.fr amework/Versions/A/SecurityHI
0x905ed000 - 0x905f1fff libGIF.dylib ??? (???) <572a32e46e33be1ec041c5ef5b0341ae> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ImageIO.framework/Versions/A/Resources/libGIF.dylib
0x905f2000 - 0x9060afff com.apple.openscripting 1.2.8 (???) <572c7452d7e740e8948a5ad07a99602b> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/OpenScripting .framework/Versions/A/OpenScripting
0x9060b000 - 0x906f0ff3 com.apple.CoreData 100.1 (186) <8e28162ef2288692615b52acc01f8b54> /System/Library/Frameworks/CoreData.framework/Versions/A/CoreData
0x906f1000 - 0x907a1fff edu.mit.Kerberos 6.0.12 (6.0.12) <685cc018c133668d0d3ac6a1cb63cff9> /System/Library/Frameworks/Kerberos.framework/Versions/A/Kerberos
0x907a2000 - 0x90883ff7 libxml2.2.dylib ??? (???) <d69560099d9eb32ba7f8a17baa65a28d> /usr/lib/libxml2.2.dylib
0x91950000 - 0x9195cff9 com.apple.helpdata 1.0.1 (14.2) /System/Library/PrivateFrameworks/HelpData.framework/Versions/A/HelpData
0x9195d000 - 0x91a90fff com.apple.CoreFoundation 6.5.5 (476.17) <4a70c8dbb582118e31412c53dc1f407f> /System/Library/Frameworks/CoreFoundation.framework/Versions/A/CoreFoundation
0x91a91000 - 0x91aebff7 com.apple.CoreText 2.0.3 (???) <1f1a97273753e6cfea86c810d6277680> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ CoreText.framework/Versions/A/CoreText
0x91aec000 - 0x91fbdf3e libGLProgrammability.dylib ??? (???) <5d283543ac844e7c6fa3440ac56cd265> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGLProgramma bility.dylib
0x91fbe000 - 0x91fcaffe libGL.dylib ??? (???) /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGL.dylib
0x920c0000 - 0x928befef com.apple.AppKit 6.5.6 (949.43) <a3a300499bbe4f1dfebf71d752d01916> /System/Library/Frameworks/AppKit.framework/Versions/C/AppKit
0x9296e000 - 0x929ebfef libvMisc.dylib ??? (???) /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.fr amework/Versions/A/libvMisc.dylib
0x929ec000 - 0x92a10feb libssl.0.9.7.dylib ??? (???) <c7359b7ab32b5f8574520746e10a41cc> /usr/lib/libssl.0.9.7.dylib
0x92a11000 - 0x92ac3ffb libcrypto.0.9.7.dylib ??? (???) <69bc2457aa23f12fa7d052601d48fa29> /usr/lib/libcrypto.0.9.7.dylib
0x92ac4000 - 0x92acafff com.apple.print.framework.Print 218.0.2 (220.1) <8bf7ef71216376d12fcd5ec17e43742c> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Print.framewo rk/Versions/A/Print
0x92aed000 - 0x92b0bff3 com.apple.DirectoryService.Framework 3.5.5 (3.5.5) <f8931f64103c8a86b82e9714352f4323> /System/Library/Frameworks/DirectoryService.framework/Versions/A/DirectoryServi ce
0x92b0c000 - 0x92b22fe7 com.apple.CoreVideo 1.5.1 (1.5.1) <001910004257f1386724398f584b30b5> /System/Library/Frameworks/CoreVideo.framework/Versions/A/CoreVideo
0x92b55000 - 0x92b8effe com.apple.securityfoundation 3.0 (32989) <e9171eda22c69c884a04a001aeb526e0> /System/Library/Frameworks/SecurityFoundation.framework/Versions/A/SecurityFoun dation
0x92b8f000 - 0x92b8fff8 com.apple.Cocoa 6.5 (???) <e064f94d969ce25cb7de3cfb980c3249> /System/Library/Frameworks/Cocoa.framework/Versions/A/Cocoa
0x92b90000 - 0x92bd1fe7 libRIP.A.dylib ??? (???) <5d0b5af7992e14de017f9a9c7cb05960> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ CoreGraphics.framework/Versions/A/Resources/libRIP.A.dylib
0x92bd2000 - 0x92edafff com.apple.HIToolbox 1.5.4 (???) <3747086ba21ee419708a5cab946c8ba6> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/HIToolbox.fra mework/Versions/A/HIToolbox
0x92edb000 - 0x92ee6fe7 libCSync.A.dylib ??? (???) <e6aceed359bd228f42bc1246af5919c9> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ CoreGraphics.framework/Versions/A/Resources/libCSync.A.dylib
0x92ee7000 - 0x92f21fe7 com.apple.coreui 1.2 (62) /System/Library/PrivateFrameworks/CoreUI.framework/Versions/A/CoreUI
0x92f22000 - 0x93332fef libBLAS.dylib ??? (???) /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.fr amework/Versions/A/libBLAS.dylib
0x93333000 - 0x93333fff com.apple.Carbon 136 (136) <98a5e3bc0c4fa44bbb09713bb88707fe> /System/Library/Frameworks/Carbon.framework/Versions/A/Carbon
0x93496000 - 0x93576fff libobjc.A.dylib ??? (???) <7b92613fdf804fd9a0a3733a0674c30b> /usr/lib/libobjc.A.dylib
0x93577000 - 0x93642fff com.apple.ColorSync 4.5.1 (4.5.1) /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ColorSync.framework/Versions/A/ColorSync
0x93643000 - 0x93643ff8 com.apple.ApplicationServices 34 (34) <8f910fa65f01d401ad8d04cc933cf887> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Application Services
0x93644000 - 0x93668fff libxslt.1.dylib ??? (???) <0a9778d6368ae668826f446878deb99b> /usr/lib/libxslt.1.dylib
0x9369c000 - 0x93727fff com.apple.framework.IOKit 1.5.1 (???) <f9f5f0d070e197a832d86751e1d44545> /System/Library/Frameworks/IOKit.framework/Versions/A/IOKit
0x93728000 - 0x93781ff7 libGLU.dylib ??? (???) /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGLU.dylib
0x93782000 - 0x938c8ff7 com.apple.ImageIO.framework 2.0.4 (2.0.4) <6a6623d3d1a7292b5c3763dcd108b55f> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ImageIO.framework/Versions/A/ImageIO
0x938c9000 - 0x938d7ffd libz.1.dylib ??? (???) <5ddd8539ae2ebfd8e7cc1c57525385c7> /usr/lib/libz.1.dylib
0x938d8000 - 0x938d8ffa com.apple.CoreServices 32 (32) <2fcc8f3bd5bbfc000b476cad8e6a3dd2> /System/Library/Frameworks/CoreServices.framework/Versions/A/CoreServices
0x938d9000 - 0x93997fff com.apple.WebKit 5525.27 (5525.27.1) <a15e548666c9a463d61be1f114b2fa27> /System/Library/Frameworks/WebKit.framework/Versions/A/WebKit
0x9399d000 - 0x9399effc libffi.dylib ??? (???) <a3b573eb950ca583290f7b2b4c486d09> /usr/lib/libffi.dylib
0x9399f000 - 0x939a6ffe libbsm.dylib ??? (???) <d25c63378a5029648ffd4b4669be31bf> /usr/lib/libbsm.dylib
0x939a7000 - 0x93b0eff3 libSystem.B.dylib ??? (???) <d68880dfb1f8becdbdac6928db1510fb> /usr/lib/libSystem.B.dylib
0x93b0f000 - 0x93b89ff8 com.apple.print.framework.PrintCore 5.5.3 (245.3) <222dade7b33b99708b8c09d1303f93fc> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ PrintCore.framework/Versions/A/PrintCore
0x93b8a000 - 0x93bb5fe7 libauto.dylib ??? (???) <42d8422dc23a18071869fdf7b5d8fab5> /usr/lib/libauto.dylib
0x93bb6000 - 0x93bcbffb com.apple.ImageCapture 5.0.1 (5.0.1) /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/ImageCapture. framework/Versions/A/ImageCapture
0x93be4000 - 0x93c23fef libTIFF.dylib ??? (???) <3589442575ac77746ae99ecf724f5f87> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ImageIO.framework/Versions/A/Resources/libTIFF.dylib
0x93c24000 - 0x93df2ff3 com.apple.security 5.0.4 (34102) <55dda7486df4e8e1d61505be16f83a1c> /System/Library/Frameworks/Security.framework/Versions/A/Security
0x93fb0000 - 0x93fcfffa libJPEG.dylib ??? (???) <e7eb56555109e23144924cd64aa8daec> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ImageIO.framework/Versions/A/Resources/libJPEG.dylib
0x94021000 - 0x9409efeb com.apple.audio.CoreAudio 3.1.1 (3.1.1) <f35477a5e23db0fa43233c37da01ae1c> /System/Library/Frameworks/CoreAudio.framework/Versions/A/CoreAudio
0x9409f000 - 0x940c7fff libcups.2.dylib ??? (???) <81abd305142ad1b771024eb4a1309e2e> /usr/lib/libcups.2.dylib
0x941c2000 - 0x941d1ffe com.apple.DSObjCWrappers.Framework 1.2.1 (1.2.1) <eac1c7b7c07ed3148c85934b6f656308> /System/Library/PrivateFrameworks/DSObjCWrappers.framework/Versions/A/DSObjCWra ppers
0x941d2000 - 0x94210ff7 libGLImage.dylib ??? (???) <1123b8a48bcbe9cc7aa8dd8e1a214a66> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGLImage.dyl ib
0x94246000 - 0x9430dff2 com.apple.vImage 3.0 (3.0) /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vImage.fr amework/Versions/A/vImage
0x9430e000 - 0x943b5feb com.apple.QD 3.11.54 (???) <b743398c24c38e581a86e91744a2ba6e> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ QD.framework/Versions/A/QD
0x943b6000 - 0x943c3fe7 com.apple.opengl 1.5.9 (1.5.9) <7e5048a2677b41098c84045305f42f7f> /System/Library/Frameworks/OpenGL.framework/Versions/A/OpenGL
0x943c4000 - 0x94a15fff com.apple.WebCore 5525.26 (5525.26.6) <8676962ab93f003cf9b10748725c1bc2> /System/Library/Frameworks/WebKit.framework/Versions/A/Frameworks/WebCore.frame work/Versions/A/WebCore
0x94a16000 - 0x94c91fe7 com.apple.Foundation 6.5.7 (677.22) <8fe77b5d15ecdae1240b4cb604fc6d0b> /System/Library/Frameworks/Foundation.framework/Versions/C/Foundation
0x94dcb000 - 0x94f1dff3 com.apple.audio.toolbox.AudioToolbox 1.5.2 (1.5.2) /System/Library/Frameworks/AudioToolbox.framework/Versions/A/AudioToolbox
0x94f1e000 - 0x94f20ff5 libRadiance.dylib ??? (???) <8a844202fcd65662bb9ab25f08c45a62> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ImageIO.framework/Versions/A/Resources/libRadiance.dylib
0x94f21000 - 0x94f21ffc com.apple.audio.units.AudioUnit 1.5 (1.5) /System/Library/Frameworks/AudioUnit.framework/Versions/A/AudioUnit
0x94f22000 - 0x94fb5fff com.apple.ink.framework 101.3 (86) <bf3fa8927b4b8baae92381a976fd2079> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Ink.framework /Versions/A/Ink
0x94fb6000 - 0x95053ffc com.apple.CFNetwork 422.11 (422.11) <2780dfc3d2186195fccb3634bfb0944b> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/CFNetwo rk.framework/Versions/A/CFNetwork
0x95054000 - 0x95054ffb com.apple.installserver.framework 1.0 (8) /System/Library/PrivateFrameworks/InstallServer.framework/Versions/A/InstallSer ver
0x95055000 - 0x95055ffd com.apple.Accelerate 1.4.2 (Accelerate 1.4.2) /System/Library/Frameworks/Accelerate.framework/Versions/A/Accelerate
0x95056000 - 0x9505bfff com.apple.CommonPanels 1.2.4 (85) <ea0665f57cd267609466ed8b2b20e893> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/CommonPanels. framework/Versions/A/CommonPanels
0x950ab000 - 0x950d8feb libvDSP.dylib ??? (???) <b232c018ddd040ec4e2c2af632dd497f> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.fr amework/Versions/A/libvDSP.dylib
0x950d9000 - 0x95122fef com.apple.Metadata 10.5.2 (398.25) <e0572f20350523116f23000676122a8d> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/Metadat a.framework/Versions/A/Metadata
0x95123000 - 0x951aaff7 libsqlite3.0.dylib ??? (???) <6978bbcca4277d6ae9f042beff643f7d> /usr/lib/libsqlite3.0.dylib
0x951ab000 - 0x95265fe3 com.apple.CoreServices.OSServices 226.5 (226.5) <2a135d4fb16f4954290f7b72b4111aa3> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/OSServi ces.framework/Versions/A/OSServices
0x952b7000 - 0x952dfff7 com.apple.shortcut 1 (1.0) <057783867138902b52bc0941fedb74d1> /System/Library/PrivateFrameworks/Shortcut.framework/Versions/A/Shortcut
0x952e0000 - 0x953e1fef com.apple.PubSub 1.0.3 (65.1.1) /System/Library/Frameworks/PubSub.framework/Versions/A/PubSub
0x953e2000 - 0x953e2ffd com.apple.vecLib 3.4.2 (vecLib 3.4.2) /System/Library/Frameworks/vecLib.framework/Versions/A/vecLib
0x953e3000 - 0x95434ff7 com.apple.HIServices 1.7.0 (???) <01b690d1f376e400ac873105533e39eb> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ HIServices.framework/Versions/A/HIServices
0x954a8000 - 0x95627fff com.apple.AddressBook.framework 4.1.1 (699) <60ddae72a1df8ddbc5c53df92f372b76> /System/Library/Frameworks/AddressBook.framework/Versions/A/AddressBook
0x95668000 - 0x95736ff3 com.apple.JavaScriptCore 5525.26 (5525.26.2) <69e219e81bc886a94c4d4b310d393ab9> /System/Library/Frameworks/JavaScriptCore.framework/Versions/A/JavaScriptCore
0x95737000 - 0x95769fff com.apple.LDAPFramework 1.4.5 (110) <cc04500cf7b6edccc75bb3fe2973f72c> /System/Library/Frameworks/LDAP.framework/Versions/A/LDAP
0x95770000 - 0x958a8ff7 libicucore.A.dylib ??? (???) <18098dcf431603fe47ee027a60006c85> /usr/lib/libicucore.A.dylib
0x958a9000 - 0x958b2fff com.apple.speech.recognition.framework 3.7.24 (3.7.24) <d3180f9edbd9a5e6f283d6156aa3c602> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/SpeechRecogni tion.framework/Versions/A/SpeechRecognition
0x958b3000 - 0x958c9fff com.apple.DictionaryServices 1.0.0 (1.0.0) <ad0aa0252e3323d182e17f50defe56fc> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/Diction aryServices.framework/Versions/A/DictionaryServices
0x958e8000 - 0x95932fe1 com.apple.securityinterface 3.0.1 (35183) <f855cb06d2541ce544d9bcdf998b991c> /System/Library/Frameworks/SecurityInterface.framework/Versions/A/SecurityInter face
0x95933000 - 0x95969fef libtidy.A.dylib ??? (???) <f1d1742e06280444baa5637b209fd0af> /usr/lib/libtidy.A.dylib
0x95c6a000 - 0x95cc6ff7 com.apple.htmlrendering 68 (1.1.3) <fe87a9dede38db00e6c8949942c6bd4f> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/HTMLRendering .framework/Versions/A/HTMLRendering
0x95d35000 - 0x95d53fff libresolv.9.dylib ??? (???) <a8018c42930596593ddf27f7c20fe7af> /usr/lib/libresolv.9.dylib
0x95d99000 - 0x95db4ffb libPng.dylib ??? (???) <4780e979d35aa5ec2cea22678836cea5> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ImageIO.framework/Versions/A/Resources/libPng.dylib
0x95db5000 - 0x95dbffeb com.apple.audio.SoundManager 3.9.2 (3.9.2) <0f2ba6e891d3761212cf5a5e6134d683> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/CarbonSound.f ramework/Versions/A/CarbonSound
0x95dc3000 - 0x95dc7fff libmathCommon.A.dylib ??? (???) /usr/lib/system/libmathCommon.A.dylib
0x95dc9000 - 0x95dcbfff com.apple.CrashReporterSupport 10.5.5 (159) <4ca9b6643fcbafd76424a46d162363eb> /System/Library/PrivateFrameworks/CrashReporterSupport.framework/Versions/A/Cra shReporterSupport
0x960ef000 - 0x96182ff3 com.apple.ApplicationServices.ATS 3.4 (???) <8c51de0ec3deaef416578cd59df38754> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ATS.framework/Versions/A/ATS
0x96183000 - 0x96541fea libLAPACK.dylib ??? (???) /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.fr amework/Versions/A/libLAPACK.dylib
0x9654f000 - 0x9655ffff com.apple.speech.synthesis.framework 3.7.1 (3.7.1) <06d8fc0307314f8ffc16f206ad3dbf44> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ SpeechSynthesis.framework/Versions/A/SpeechSynthesis
0x96560000 - 0x96568fff com.apple.DiskArbitration 2.2.1 (2.2.1) <75b0c8d8940a8a27816961dddcac8e0f> /System/Library/Frameworks/DiskArbitration.framework/Versions/A/DiskArbitration
0x96569000 - 0x965cfffb com.apple.ISSupport 1.7 (38.2) /System/Library/PrivateFrameworks/ISSupport.framework/Versions/A/ISSupport
0x965d0000 - 0x96c70fff com.apple.CoreGraphics 1.407.2 (???) <3a91d1037afde01d1d8acdf9cd1caa14> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ CoreGraphics.framework/Versions/A/CoreGraphics
0x96c83000 - 0x96cc5fef com.apple.NavigationServices 3.5.2 (163) <91844980804067b07a0b6124310d3f31> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/NavigationSer vices.framework/Versions/A/NavigationServices
0x96cc6000 - 0x96d23ffb libstdc++.6.dylib ??? (???) <04b812dcec670daa8b7d2852ab14be60> /usr/lib/libstdc++.6.dylib
0x96d2e000 - 0x96d33fff com.apple.backup.framework 1.0 (1.0) /System/Library/PrivateFrameworks/Backup.framework/Versions/A/Backup
0x96d34000 - 0x96d3bfe9 libgcc_s.1.dylib ??? (???) <f53c808e87d1184c0f9df63aef53ce0b> /usr/lib/libgcc_s.1.dylib
0x96d3c000 - 0x970d9fef com.apple.QuartzCore 1.5.7 (1.5.7) <2fed2dd7565c84a0f0c608d41d4d172c> /System/Library/Frameworks/QuartzCore.framework/Versions/A/QuartzCore
0x970da000 - 0x970daffd com.apple.Accelerate.vecLib 3.4.2 (vecLib 3.4.2) /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.fr amework/Versions/A/vecLib
0x970db000 - 0x970e2ff7 libCGATS.A.dylib ??? (???) <386dce4b28448fb86e33e06ac466f4d8> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ CoreGraphics.framework/Versions/A/Resources/libCGATS.A.dylib
0xfffe8000 - 0xfffebfff libobjc.A.dylib ??? (???) /usr/lib/libobjc.A.dylib
0xffff0000 - 0xffff1780 libSystem.B.dylib ??? (???) /usr/lib/libSystem.B.dylib
Message was edited by: Neo--Bee wrote:
Looking back at your crashed thread, there are a whole bunch of ATS and font references.
Did you by any chance load on a bunch of fonts, or delete any lately?
Maybe you installed Word or some other app that comes with a lot of fonts?
Yep, installing some fonts which were already installed was the cause of the issue. After removing them the problem seems to go away.
iBod wrote:
Hi Neo~~,
As ~Bee says it's as much about hanging around here getting a feel for things and learning from others that help us diagnose the crash reports. In a former life I was a software developer (not Apple stuff) so that helps give me ideas what might be going on.
There is [this article|http://developer.apple.com/technotes/tn2004/tn2123.html] over at Apple's Developer area that is a bit of a dry read but it gives you some idea what all the different parts of the crash report mean.
Thanks for the article, it may prove useful. Personally I'm more into web dev and only recently started to look into desktop software so those thread warning did look a bit scary at the start. Will try to work on that. :> -
my web page was loading fine in firefox, but after updating some video footage from youtube the site on longer opened. even though I have er strted the computer firefox is still not openning my web site, where as chrome is ?
/Reload web page(s) and bypass the cache.
* Press and hold Shift and left-click the Reload button.
* Press "Ctrl + F5" or press "Ctrl + Shift + R" (Windows,Linux)
* Press "Cmd + Shift + R" (MAC)
Clear the cache and the cookies from sites that cause problems.
"Clear the Cache":
* Tools > Options > Advanced > Network > Offline Storage (Cache): "Clear Now"
"Remove Cookies" from sites causing problems:
* Tools > Options > Privacy > Cookies: "Show Cookies"
Start Firefox in <u>[[Safe Mode]]</u> to check if one of the extensions is causing the problem (switch to the DEFAULT theme: Firefox (Tools) > Add-ons > Appearance/Themes).
* Don't make any changes on the Safe mode start window.
* https://support.mozilla.com/kb/Safe+Mode
* https://support.mozilla.com/kb/Troubleshooting+extensions+and+themes -
Firefox 3.6.12 allows web sites to redirect or reload pages even tho "warn me" is checked.
this occurs randomly and, all too often, i'm either not quick enough to delete the redirected page or, believe it or not, it will not allow me to delete it without trying several times. is there a fix?
"Warn me when web sites try to redirect or reload the page" is an accessibility setting to avoid users getting confused and not meant as a protection against redirecting.
There are many ways that a server can redirect and it is also possible to load content in a frame. Reloading when done via JavaScript can only be stopped by blocking that JavaScript and if it is done via a meta tag then you would also need an extension.
NoScript: https://addons.mozilla.org/firefox/addon/722 -
Is there a way to identify the key words being used for SEO when I'm visiting a web site?
When I am on a web site, looking at a product for sale, is there an app or add on I can use to see what that site has for key words, meta tags etc? It would be helpful when adding products to my own site to see what works elsewhere.
Do search engines even look at those anymore? URL, title and page content are what's relevant.
* http://www.metatags.org/google_ignores_meta_tags_in_ranking
In any case, you can look at the source code. Click the Firefox button, then Web Developer, then View Source. You can also press Ctrl+U.
All 'SEO' add-ons:
* https://addons.mozilla.org/firefox/search/?q=seo&sort=users -
Since firefox 3 my web site mis diplays Lost sound and opening page ,pictues missing etc operating system XP Home
Can you post a link?
Clear the cache and the cookies from sites that cause problems.
"Clear the Cache":
* Tools > Options > Advanced > Network > Offline Storage (Cache): "Clear Now"
"Remove the Cookies" from sites causing problems:
* Tools > Options > Privacy > Cookies: "Show Cookies"
If you use extensions (Tools > Add-ons > Extension) like <i>Adblock Plus</i> or <i>NoScript</i> or <i>Flash Block</i> that can block content then make sure that such extensions aren't blocking content.
Start Firefox in <u>[[Safe Mode]]</u> to check if one of the extensions is causing the problem (switch to the DEFAULT theme: Firefox (Tools) > Add-ons > Appearance/Themes).
* Don't make any changes on the Safe mode start window.
* https://support.mozilla.com/kb/Safe+Mode
* https://support.mozilla.com/kb/Troubleshooting+extensions+and+themes -
unable to load any web site, no error message, just a blank page.
safari and chrome work fine, in fact I am using chrome to type this up. This problem only limited to my account, I have created other account and firefox work as it should with no problem. I am unsure with else to clear to get firefox working again.Update: This is NOT just related to "Yahoo" pages, while this problem first began with some of my Yahoo pages, it is now also happening with other NON Yahoo things I want to load up. Like Twitter, or Links in emails that load Blank, or even images within emails that show up Blank in the preview part of Yahoo mail. It is NOT a Yahoo issue as I have loaded up my Yahoo Mail in IE and Chrome, and everything loads wonderfully. I can even load up sites like Twitter, and other websites that will NOT load in Firefox, but they come up fine in other Browsers.
I have done the ONLY suggestion that came from Firefox Tech support, to load up FF in Safe Mode, but the problems still exists. I have uninstalled FF and re-loaded it, but the same problem is there.
Does anyone have any ideas here at all? I can't seem to get any Fire Fox help, so I am reaching out to the community here to see if anyone can help.... Thank you !! -
Firefox is having problems loading web sites using Dish Networks as a network provider
Loading of various web site is very sporadic. Some days worse than others.
I had posted the problem previously & accidently marked the problem as solved.
I received the following message since:
"I am not sure how my previous post solved the problem but since then I think I have found the answer.
I simply enabled Shockwave Flash 10.0.32.18
From the Firefox Homepage it is located under:
Tools\Add Ons then select the PlugIns Tab
Select Shockwave Flash then enable it.
Regards,
Phil "
This has fixed the problem. Thanks Phil. -
After pinning a particular web site in each tab that I want to use in Firefox 4, the tabs work as expected for the initial session. However, after ending and later restarting Firefox 4, each tab starts with whatever page was displayed upon the previous close of Firefox. Upon restarting, I would like for Firefox to display the original pinned web page. Any suggestions?
You can set the prefs dom.ipc.plugins.enabled.* to false on the about:config page to disable the plugin-container process.
dom.ipc.plugins.enabled.npctrl.dll (Silverlight)
dom.ipc.plugins.enabled.npqtplugin.dll (QuickTime)
dom.ipc.plugins.enabled.npswf32.dll (Flash) -
The message pops up repeatedly at various web sites and I can x it out and eventually they will stop but when I goe to a different page in that web site, this occurs again. The message is as follows "Error:Document.get elements by Tag Name (""head") [0] is undefined
Hi,
Try the Firefox Safe Mode''' to see how it works there. The Safe Mode is a troubleshooting mode, which disables most add-ons.''
''(If you're not using it, switch to the Default theme.)''
* You can open the Firefox 4.0+ Safe Mode by holding the '''Shift''' key when you use the Firefox desktop or Start menu shortcut.
* Or use the Help menu item and click on the '''Restart with Add-ons Disabled...''' menu item while Firefox is running.
Choose to [https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode#w_safe-mode-window_2 Start in Safe Mode].
To exit the Firefox Safe Mode, just close Firefox and wait a few seconds before using the Firefox shortcut (without the Shift key) to open it again.
If it is good in the Firefox Safe Mode, your problem is probably caused by an extension, and you need to figure out which one.
Please follow the [[Troubleshooting extensions and themes]] article for that.
''When you figure out what's causing your issues, please let us know. It might help other users who have the same problem.''
Alternatively you may also want to Reset Firefox and start afresh.
The Reset Firefox feature can fix many issues by restoring Firefox to its factory default state while saving your essential information.
Note: ''This will cause you to lose any Extensions, Open websites, and some Preferences.''
To Reset Firefox do the following:
#Go to Firefox > Help > Troubleshooting Information.
#Click the "Reset Firefox" button.
#Firefox will close and reset. After Firefox is done, it will show a window with the information that is imported. Click Finish.
#Firefox will open with all factory defaults applied.
Further information can be found in the [[Reset Firefox – easily fix most problems]] article.
Did this fix your problems? Please report back to us!''' -
When visiting certain web sites my screen goes white
Will not display web site, sometimes I can view first couple of pages sometimes none efffect alll browsers Firefox, chrome, safari. No problems before Friday on either site
Until the blue stops progressing across the address bar, it is not done loading the website. It often won't render the website until it is done. Many websites rely on Adobe Flash, popups, and popunders to load completely because they want advertising to show. Those often are the ones that don't render correctly unless you are up to date on your plugins. Send a message to the webmaster telling them they really need to focus on "graceful degradation" of code to ensure all web browsers are able to see them.
http://www.anybrowser.org/ explains this with more detail and should be referred to any webmaster who can't make their site render correctly. -
Does anyone know how to update my system so I don't get this error message? Is there a specific download for this?
1. This procedure is a diagnostic test. It changes nothing, for better or worse, and therefore will not, in itself, solve the problem.
2. If you don't already have a current backup, back up all data before doing anything else. The backup is necessary on general principle, not because of anything in the test procedure. There are ways to back up a computer that isn't fully functional. Ask if you need guidance.
3. Below are instructions to run a UNIX shell script, a type of program. All it does is to collect information about the state of the computer. That information goes nowhere unless you choose to share it. However, you should be cautious about running any kind of program (not just a shell script) at the request of a stranger on a public message board. If you have doubts, search this site for other discussions in which this procedure has been followed without any report of ill effects. If you can't satisfy yourself that the instructions are safe, don't follow them. Ask for other options.
Here's a summary of what you need to do, if you choose to proceed: Copy a line of text from this web page into the window of another application. Wait for the script to run. It usually takes a few minutes. Then paste the results, which will have been copied automatically, back into a reply on this page. The sequence is: copy, paste, wait, paste again. Details follow.
4. You may have started the computer in "safe" mode. Preferably, these steps should be taken in “normal” mode. If the system is now in safe mode and works well enough in normal mode to run the test, restart as usual. If you can only test in safe mode, do that.
5. If you have more than one user, and the one affected by the problem is not an administrator, then please run the test twice: once while logged in as the affected user, and once as an administrator. The results may be different. The user that is created automatically on a new computer when you start it for the first time is an administrator. If you can't log in as an administrator, test as the affected user. Most personal Macs have only one user, and in that case this section doesn’t apply. Don't log in as root.
6. The script is a single long line, all of which must be selected. You can accomplish this easily by triple-clicking anywhere in the line. The whole line will highlight, though you may not see all of it in the browser window, and you can then copy it. If you try to select the line by dragging across the part you can see, you won't get all of it.
Triple-click anywhere in the line of text below on this page to select it:
PATH=/usr/bin:/bin:/usr/sbin:/sbin; clear; Fb='%s\n\t(%s)\n'; Fm='\n%s\n\n%s\n'; Fr='\nRAM details\n%s\n'; Fs='\n%s: %s\n'; Fu='user %s%%, system %s%%'; AC="com.autodesk.AutoCAD com.evenflow.dropbox com.google.GoogleDrive"; H='^[[:space:]]*((127\.0\.0\.1|::1|fe80::1%lo0)[[:space:]]+local|(255\.){3}255[[:space:]]*broadcast)host[[:space:]]*$'; NS=networksetup; PB="/usr/libexec/PlistBuddy -c Print"; A () { [[ a -eq 0 ]]; }; M () { find -L "$d" -type f | while read f; do file -b "$f" | egrep -lq XML\|exec && echo $f; done; }; AT () { o=`file -b "$1" | egrep -v '^(A.{16}t$|cann)'`; Ps "${1##*/} format"; }; Pc () { o=`grep -v '^ *#' "$2"`; l=`wc -l <<< "$o"`; [[ l -gt 25 ]] && o=`head -n25 <<< "$o"`$'\n'"[$((l-25)) more line(s)]"; Pm "$1"; AT "$1"; }; Pm () { [[ "$o" ]] && o=`sed -E '/^ *$/d;s/^ */ /;s/[-0-9A-Fa-f]{22,}/UUID/g;s/(ochat)\.[^.]+(\..+)/\1\2/;/Shared/!s/(\/Users\/)[^/]+/\1-/g' <<< "$o"` && printf "$Fm" "$1" "$o"; }; Pp () { o=`$PB "$2" | awk -F'= ' \/$3'/{print $2}'`; Pm "$1"; }; Ps () { o=`echo $o`; [[ ! "$o" =~ ^0?$ ]] && printf "$Fs" "$1" "$o"; }; R () { o=; [[ r -eq 0 ]]; }; SP () { system_profiler SP${1}DataType; }; id -G | grep -qw 80; a=$?; A && sudo true; r=$?; t=`date +%s`; clear; { A || echo $'No admin access\n'; A && ! R && echo $'No root access\n'; SP Software | sed -n 's/^ *//;5p;6p;8p'; h=(`SP Hardware | awk '/ Id/{print $3}; /Mem/{print $2}'`); o=$h; Ps "Model"; o=$((h[1]<4?h[1]:0)); Ps "Total RAM (GB)"; o=`SP Memory | sed '1,5d;/[my].*:/d'`; [[ "$o" =~ s:\ [^O]|x([^08]|0[^2]|8[^0]) ]] && printf "$Fr" "$o"; o=`SP Diagnostics | sed '5,6!d'`; [[ "$o" =~ Pass ]] || Pm "POST"; p=`SP Power`; o=`awk '/Cy/{print $NF}' <<< "$p"`; o=$((o>=300?o:0)); Ps "Battery cycles"; o=`sed -n '/Cond.*: [^N]/{s/^.*://p;}' <<< "$p"`; Ps "Battery condition"; for b in FireWire Thunderbolt USB; do o=`SP $b | sed -En '/:$/{s/ *:$//;x;s/\n//;s/\n.*//;/\)/p;};/^ *(V.+ [0N]|Man).+ /{s/ 0x.... //;s/[()]//g;s/(.+: )(.+)/ (\2)/;H;};/Apple|Broadcom|Genesy|Intel|SMSC/{s/.//g;h;}'`; Pm $b; done; o=`pmset -g therm | sed 's/^.*C/C/'`; [[ "$o" =~ No\ th|pms ]] && o=; Pm "Thermal conditions"; o=`pmset -g sysload | grep -v :`; [[ "$o" =~ =\ [^GO] ]] || o=; Pm "System load advisory"; o=`nvram boot-args | awk '{$1=""; print}'`; Ps "boot-args"; fdesetup status | grep -q On && o=on || o=; Ps "FileVault"; a=(/ ""); A=(System User); for i in 0 1; do o=`cd ${a[$i]}L*/Lo*/Diag* || continue; for f in *.{cr,h,pa,s}*; do [[ -f "$f" ]] || continue; d=$(stat -f%Sc -t%F "$f"); [[ "$f" =~ h$ ]] && grep -lq "^Thread c" "$f" && f="$f *"; echo "$d ${f%%_2*} ${f##*.}"; done | sort | tail`; Pm "${A[$i]} diagnostics"; done; grep -lq '*$' <<< "$o" && printf $'\n\t* Code injection\n'; o=`syslog -F bsd -k Sender kernel -k Message CReq 'caug|GPU |hfs: Ru|last value [1-9]|n Cause: -|NVDA\(|pagin|proc: t|Roamed|rror|ssert|Thrott|timed? ?o|WARN' -k Message Ane 'SMC:' | tail -n25 | awk '/:/{$4=""; $5=""};1'`; Pm "Kernel messages"; o=`df -m / | awk 'NR==2 {print $4}'`; o=$((o<5120?o:0)); Ps "Free space (MiB)"; o=$(($(vm_stat | awk '/eo/{sub("\\.",""); print $2}')/256)); o=$((o>=1024?o:0)); Ps "Pageouts (MiB)"; s=( `sar -u 1 10 | sed '$!d'` ); [[ s[4] -lt 85 ]] && o=`printf "$Fu" ${s[1]} ${s[3]}` || o=; Ps "Total CPU usage" && { s=(`ps acrx -o comm,ruid,%cpu | sed '2!d'`); n=$((${#s[*]}-1)); c="${s[*]}"; o=${s[$n]}%; Ps "CPU usage by process \"${c% ${s[$((n-1))]}*}\" with UID ${s[$((n-1))]}"; }; s=(`top -R -l1 -n1 -o prt -stats command,uid,prt | sed '$!d'`); n=$((${#s[*]}-1)); s[$n]=${s[$n]%[+-]}; c="${s[*]}"; o=$((s[$n]>=25000?s[$n]:0)); Ps "Mach ports used by process \"${c% ${s[$((n-1))]}*}\" with UID ${s[$((n-1))]}"; o=`kextstat -kl | grep -v com\\.apple | cut -c53- | cut -d\< -f1`; Pm "Loaded extrinsic kernel extensions"; R && o=`sudo launchctl list | awk 'NR>1 && !/0x|com\.(apple|openssh|vix\.cron)|org\.(amav|apac|calendarse|cups|dove|isc|ntp|openld|post[fg]|x)/{print $3}'`; Pm "Extrinsic daemons"; o=`launchctl list | awk 'NR>1 && !/0x|com\.apple|org\.(x|openbsd)|\.[0-9]+$/{print $3}'`; Pm "Extrinsic agents"; o=`for d in {/,}L*/Lau*; do M; done | egrep -v 'com\.apple\.(CSConfig|server)' | while read f; do ID=$($PB\ :Label "$f") || ID="No job label"; printf "$Fb" "$f" "$ID"; done`; Pm "launchd items"; o=`for d in /{S*/,}L*/StartupItems; do M; done`; Pm "Startup items"; sys=`pkgutil --regexp --only-files --files com.apple.pkg.* | sort | uniq | sed 's:^:/:'`; b=`sed -E '/^.+Lib.+\/Contents\/Info.plist$/!d;s/\/Info.plist$//;/Contents\/./d' <<< "$sys"`; l=`egrep '^/usr/lib/.+dylib$' <<< "$sys"`; [[ "$b" && "$l" ]] && { o=`find -L /S*/L*/{C*/Sec*A,E}* {/,}L*/{A*d,Compon,Ex,In,iTu,Keyb,Mail/B,P*P,Qu*T,Scripti,Sec,Servi,Spo}* -type d -name Contents -prune | grep -Fv "$b" | while read d; do test -f "$d/Info.plist" || continue; ID=$($PB\ :CFBundleIdentifier "$_") || ID="No bundle ID"; printf "$Fb" "${d%/Contents}" "$ID"; done`; Pm "Extrinsic loadable bundles"; o=`find /usr/lib -type f -name *.dylib | grep -Fv "$l"`; Pm "Extrinsic shared libraries"; :; } || echo $'\nReceipts missing'; o=`for e in INSERT_LIBRARIES LIBRARY_PATH; do launchctl getenv DYLD_$e; done`; Pm "Inserted dylibs"; o=`find -L {,/u*/lo*}/e*/periodic -type f -mtime -10d`; Pm "Modified periodic scripts"; o=`scutil --proxy | grep Prox`; Pm "Proxies"; o=`scutil --dns | awk '/r\[0\] /{if ($NF !~ /^1(0|72\.(1[6-9]|2[0-9]|3[0-1])|92\.168)\./) print $NF; exit}'`; i=`route -n get default | awk '/e:/{print $2}'`; I=`$NS -listnetworkserviceorder | sed -En '/ '$i'\)$/{x;s/^\(.+\) //p;q;};x'`; n=`$NS -getdnsservers "$I" | awk '!/^T/{printf "not "; exit}'`; Ps "DNS (${n}from DHCP)"; o=`$NS -getinfo "$I" | awk '/k:/{if ($3 !~ "(255\.){3}0") print}; /v6:/{if ($2 !~ "A") print}'`; Pm "TCP/IP"; R && o=`sudo profiles -P | grep : | wc -l`; Ps "Profiles"; f=auto_master; [[ `md5 -q /etc/$f` =~ ^b166 ]] || Pc $f /etc/$f; for f in fstab sysctl.conf crontab launchd.conf; do Pc $f /etc/$f; done; f=/etc/hosts; Pc "hosts" <(egrep -v "$H" $f ); AT $f; Pc "User launchd" ~/.launchd*; R && Pc "Root crontab" <(sudo crontab -l); Pc "User crontab" <(crontab -l); R && o=`sudo defaults read com.apple.loginwindow LoginHook`; Pm "Login hook"; LD="$(`find /S*/*/F* -type f -name lsregister | head -n1` -dump)"; o=`for ID in $AC; do [[ "$LD" =~ $ID ]] && echo $ID; done`; Pm "Application check"; Pp "Global login items" /L*/P*/loginw* Path; Pp "User login items" L*/P*/*loginit* Name; Pp "Safari extensions" L*/Saf*/*/E*.plist Bundle | sed -E 's/(\..*$|-[1-9])//g'; o=`find ~ $TMPDIR.. \( -flags +sappnd,schg,uappnd,uchg -o ! -user $UID -o ! -perm -600 \) | wc -l`; Ps "Restricted user files"; cd; o=`find . -maxdepth 1 -exec basename {} + | while read f; do [[ ("$f" =~ ^\.. && ! "$f" =~ ^\.(adobe|android|bash.+|CFU.+|cache|config|cups|dropbox|DS_Store|font.+|git.+|profile|rnd|sh_.+|ssh|subv.+|Trash(es)?|zprofile|zsh.+)$) || ($(stat -f%f "$f") -ge 32768 && "$f" != Library) ]] && ls -Fd "$f"; done`; Pm "Hidden user files"; o=`SP Fonts | egrep 'id: N|te: Y' | wc -l`; Ps "Font problems"; o=`find L*/{Con,Pref}* -type f ! -size 0 -name *.plist | while read f; do plutil -s "$f" >&- || echo $f; done`; Pm "Bad plists"; d=(Desktop L*/Keyc*); n=(20 7); for i in 0 1; do o=`find "${d[$i]}" -type f -maxdepth 1 | wc -l`; o=$((o<=n[$i]?0:o)); Ps "${d[$i]##*/} file count"; done; o=; [[ UID -eq 0 ]] && o=root; Ps "UID"; o=$((`date +%s`-t)); Ps "Elapsed time (s)"; } 2>/dev/null | pbcopy; exit 2>&-
Copy the selected text to the Clipboard by pressing the key combination command-C.
7. Launch the built-in Terminal application in any of the following ways:
☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
☞ Open LaunchPad. Click Utilities, then Terminal in the icon grid.
Click anywhere in the Terminal window and paste (command-V). The text you pasted should vanish immediately. If it doesn't, press the return key.
8. If you see an error message in the Terminal window such as "syntax error," enter
exec bash
and press return. Then paste the script again.
9. If you're logged in as an administrator, you'll be prompted for your login password. Nothing will be displayed when you type it. You will not see the usual dots in place of typed characters. Make sure caps lock is off. Type carefully and then press return. You may get a one-time warning to be careful. If you make three failed attempts to enter the password, the test will run anyway, but it will produce less information. In most cases, the difference is not important. If you don't know the password, or if you prefer not to enter it, press the key combination control-C or just press return three times at the password prompt. Again, the script will still run.
If you're not logged in as an administrator, you won't be prompted for a password. The test will still run. It just won't do anything that requires administrator privileges.
10. The test may take a few minutes to run, depending on how many files you have and the speed of the computer. A computer that's abnormally slow may take longer to run the test. While it's running, there will be nothing in the Terminal window and no indication of progress. Wait for the line
[Process completed]
to appear. If you don't see it within half an hour or so, the test probably won't complete in a reasonable time. In that case, close the Terminal window and report the results. No harm will be done.
11. When the test is complete, quit Terminal. The results will have been copied to the Clipboard automatically. They are not shown in the Terminal window. Please don't copy anything from there. All you have to do is start a reply to this comment and then paste by pressing command-V again.
If any private information, such as your name or email address, appears in the results, anonymize it before posting. Usually that won't be necessary.
12. When you post the results, you might see the message, "You have included content in your post that is not permitted." It means that the forum software has misidentified something in the post as a violation of the rules. If that happens, please post the test results on Pastebin, then post a link here to the page you created.
Note: This is a public forum, and others may give you advice based on the results of the test. They speak only for themselves, and I don't necessarily agree with them.
Copyright © 2014 by Linc Davis. As the sole author of this work, I reserve all rights to it except as provided in the Terms of Use of the Apple Support Communities website ("ASC"). Readers of ASC may copy it for their own personal use. Neither the whole nor any part may be redistributed.
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