Firefox (Mozilla) browser stop working. I cannot download new version (Mozilla 16). I run the application. It tellsme the computer needs to shut down, It shuts

My FireFox Browser stop working. I deleted old applications and tried unsuccesfully to open new versin (mozilla 16). I safe the application to desktop, run it, it tellsme the computer will turn off, it does, when the computer goes back on Mozilla is NO longer there. Then the cycle continues everytime I tried to download new application.

Which security software (firewall, anti-virus) do you have?
Some security software has virtualization features that may cause problems by protecting files in the Firefox program folder.
Do a clean reinstall and delete the Firefox program folder before reinstalling a fresh copy of Firefox.
*C:\Program Files\Mozilla Firefox\
*http://kb.mozillazine.org/Installation_directory
Download a fresh Firefox copy and save the file to the desktop.
*Firefox 16.0.x: http://www.mozilla.org/en-US/firefox/all.html
Uninstall your current Firefox version, if possible, to cleanup the Windows registry and settings in security software.
*Do NOT remove personal data when you uninstall your current Firefox version, because all profile folders will be removed and you will also lose your personal data like bookmarks and passwords from profiles of other Firefox versions.
Remove the Firefox program folder before installing that newly downloaded copy of the Firefox installer.
*It is important to delete the Firefox program folder to remove all the files and make sure that there are no problems with files that were leftover after uninstalling.
*http://kb.mozillazine.org/Uninstalling_Firefox
Your bookmarks and other profile data are stored in the Firefox Profile Folder and won't be affected by an uninstall and (re)install, but make sure that "remove personal data" is NOT selected when you uninstall Firefox.
*http://kb.mozillazine.org/Profile_folder_-_Firefox
*http://kb.mozillazine.org/Profile_backup
*http://kb.mozillazine.org/Standard_diagnostic_-_Firefox#Clean_reinstall

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Trying 2 download new version of Firefox and after being prompted 2 drag Firefox icon into Applications folder, get message that task can't b completed bc Firefox is in use, but only use am making of Firefox is 2 have it open 2 download new version

Trying 2 download new version of Firefox and after being prompted 2 drag Firefox icon into Applications folder, get message that task can't b completed bc Firefox is in use, but only use am making of Firefox is 2 have it open 2 download new version

If there are problems with updating or with the permissions then easiest is to download the full version and trash the currently installed version to do a clean install of the new version.
Download a new copy of the Firefox program and save the disk image (dmg) file to the desktop
* Firefox 7.0.x: http://www.mozilla.com/en-US/firefox/all.html
* Trash the current Firefox application to do a clean (re-)install
* Install the new version that you have downloaded
Your profile data is stored elsewhere in the Firefox Profile Folder, so you won't lose your bookmarks and other personal data if you uninstall and (re)install Firefox.
* http://kb.mozillazine.org/Profile_folder_-_Firefox

Cannot download new version or uninstall Itunes

I cannot download new version of Itunes or uninstall my old one. It says I am missing itunes.msi file. Can anyone help? I am stuck in Itunes limbo.

When you get that msi message, you need to do an installer cleanup.
I will give you a method for full removal and cleanup of iTunes and related programs followed by install. You may be able to get way with just removing and cleaning up iTunes itself, but I have given the whole method in case you need it.
Download a fresh copy of iTunes and the stand alone version of Quicktime (the one without iTunes)
http://www.apple.com/quicktime/download/win.html
http://www.apple.com/itunes/download/
Download and install Microsoft Installer cleanup utility, there are instructions on the page as well as the download. Note that what you download is the installer not the program – you have to run it to install the program.
To run the program – All Programs>>Windows Install Cleanup
http://support.microsoft.com/kb/290301/
Now use the following method to remove iTunes and its components:
XP
http://support.apple.com/kb/HT1925
Vista
http://support.apple.com/kb/HT1923
*If you hit a problem with one of the uninstalls don't worry*, carry on with the deleting of files and folders as directed in the method.
When you get to deleting Quicktime files in the system32 folder as advised in the method, you can delete any file or folder with Quicktime in the name.
Restart your PC.
Run the Microsoft Installer Cleanup Utility. (Start > All Programs > Windows Install Clean Up)
Remove any references you find to the programs you removed - strictly speaking you only need to worry about those programs where the uninstall failed.
If you don’t see an entry for one of the programs that did not uninstall, look out for blank entries or numeric entries that look like version numbers e.g. 7.x for Quicktime or 1.x for Bonjour.
restart your PC
Install the stand alone Quicktime and check that it works.
If it does, install iTunes.

Cannot download new version iTunes...

Attempts to download new version iTunes on my laptop (Vista) I continue to receive msg: Error writing to file: C:\Config.Ms01\random series of numbers and letters, different with every attempt) "Verify you that you have access to that directory". I am the Administrator on my laptop. Frustrated - please advise.

Try the technique in Repair security permissions for iTunes for Windows but applied to the C:\Config.Ms01 folder.
See also Troubleshooting issues with iTunes for Windows updates.
tt2

Firefox will not open Version 4.01 (tried to download new version), on MacBook Pro running 10.6.8. Safari and Chrom both work OK

I cannot get on-line with Firefox. It simply will not open any page. I'm told it cannot make a connection. And yet both Safari and Chrome work fine, hence it is not a connection problem.
Moreover, when I started with Chrome, it offered me the option to export bookmarks, but only from Safari. Firefox never appeared in the import box
I was using Firefox 4.01. I tried to download the new version, dragged it to Applications, but 4.01 remains in situ. I work on a MacBook Pro running 10.6.8

Cannot connect after upgrading Firefox
* https://support.mozilla.com/en-US/kb/Cannot%20connect%20after%20upgrading%20Firefox
Firefox cannot load websites but other programs can
* https://support.mozilla.com/en-US/kb/Firefox%20cannot%20load%20websites%20but%20other%20programs%20can
Check and tell if its working.

Cannot download newer version of Firefox. When I drag the icon over the folder it says "Cannot upgrade. You do not have sufficient privileges for some of the items."

Everything seems to go as planned according to the steps on the screen except for the last one dragging the icon over the file folder.

Download the new version you want with other browsers like IE (Windows), Safari (Mac) and remove the last version. Then install the package you downloaded.
Here you can download version 6.0: [http://www.mozilla.org/en-US/firefox/all.html Download]
Also for older versions: [ftp://ftp.mozilla.org/pub/firefox/releases/ Here].

I cannot Download new version beyond the first step

The upgrade will not download beyond step 1 where it shows in the top left corner of the screen.There is no indication for step 2 where you drag the Firefox icon into the app box.

If the application folder is inside in another folder (Macintosh HD), open the Macintosh HD folder and then drag the Firefox icon into the app folder you can see now.
[http://support.mozilla.com/en-US/kb/Installing%20Firefox%20on%20Mac Installing Firefox on Mac]
thank you
Please mark "Solved" the answer that really solve the problem, to help others with a similar problem.

Cannot download newer version of itunes - older version of bonjour cannot be removed and to contact tech. support group pls. help

Why am I not able to download the newer verion of iTunes? ......when downloading it is interrupted by"""older version of Bonjour cannot be removed-contact Tech. Supprt Group"" What am I suppost to do?? Can anyone help me with this issue.

(1) Download the Windows Installer CleanUp utility installer file (msicuu2.exe) from the following Major Geeks page (use one of the links under the "DOWNLOAD LOCATIONS" thingy on the Major Geeks page):
http://majorgeeks.com/download.php?det=4459
(2) Doubleclick the msicuu2.exe file and follow the prompts to install the Windows Installer CleanUp utility. (If you're on a Windows Vista or Windows 7 system and you get a Code 800A0046 error message when doubleclicking the msicuu2.exe file, try instead right-clicking on the msicuu2.exe file and selecting "Run as administrator".)
(3) In your Start menu click All Programs and then click Windows Install Clean Up. The Windows Installer CleanUp utility window appears, listing software that is currently installed on your computer.
(4) In the list of programs that appears in CleanUp, select any Bonjour entries and click "Remove", as per the following screenshot:
(5) Quit out of CleanUp, restart the PC and try another iTunes install. Does it go through properly this time?

Google+ recommend to download new version mozilla firefox but google+ web page stil not opening. always ask me to download new version. what I am goingto do

Firefox 3.6 ask mi to download ???

Clear the cache and the cookies from websites that cause problems.
"Clear the Cache":
*Firefox/Tools > Options > Advanced > Network > Cached Web Content: "Clear Now"
"Remove Cookies" from sites causing problems:
*Firefox/Tools > Options > Privacy > Cookies: "Show Cookies"

Changed user account name and moved to OSX Yosemite. Apps still work, but cannot download new apps or updates.

I recently moved to a new MacBook Air with a physically larger hard drive. I had a coworker move over all of my software and data, and everything seems to be playing nicely. All of the current apps I have in place like Photoshop and Illustrator are working just fine.
Unfortunately when I try to download other apps in Creative Cloud it just shows Download Error. I tried reinstalling Creative Cloud, which did nothing.
I should note that when I moved to the larger machine I changed user account names. Whenever I try to use FileSync, it says it is looking for a folder in the old user account folder. This occurs even after trying to change where that folder is in the Preferences.
Additionally I have updated from Mavericks to Yosemite. I do not know what effect that had.
Any insight how to restore my ability to get downloads and updates? Or perhaps how to fix my FileSync?

I think I have it resolved by uninstalling everything and running the cleaner per these instructions: Use the CC Cleaner Tool to solve installation problems | CC, CS3-CS6

My converter stopped working and I downloaded remote app to my device how do I pair without the converter

how do I use remote Apple on my iPhone to use as a remote

The remote app requires both to be on the same network and for home sharing to be enabled on Apple TV. The physical remote will be required to set that up, if you can't borrow one then you will need to purchase a replacement.

Safari Will Not Work Even After Downloading New Version

Several months ago I experienced a brief power outage and since then Safari has not worked. At All. I have downloaded Safari twice directly from the Apple site and still no luck. THe Software Restore disks with my original OSX package do not seem to work. Any suggestions?
Been using Firefox but there are some things I prefer about Safari (bookmarks and they way they are handled).

I clicked on a link in my email this morning and safari opened and then it opened 73 other tabs (I think all my bookmarks). I closed it and when I reopened I get the title bar and beachball not a new page. Activity monitor shows it is using 100% cpu. If I open safari from a link in email it opens normally. I downloaded and installed the latest (same) version from apple, same story. Thank god firefox still works ok. Any ideas? James.

Every time i log on, it says firefox says i'm unprotected, and must download new version, even though I have already downloaded it 3 times.

I've downloaded firefox 5.0 three times, and every time i log on to my computer, it says i am unprotected, and must install the newest version, which i have... 3 times.

Either you have both Firefox 5.0 and 3.5.19 installed or you useragent is stuck to the old version.
https://support.mozilla.com/kb/Websites+or+add-ons+incorrectly+report+incompatible+browser

When I try to open a spreadsheet on my Mac that I worked on with my iPhone, I get "You need a newer version of Numbers to open this spreadsheet." When I go to the App store, it says I already have it. I have v. 2.3 and can't seem to download newer version

When I try to open a spreadsheet on my Mac that I worked on with my iPhone, I get "You need a newer version of Numbers to open this spreadsheet." When I go to the App store, it says I already have it. I have v. 2.3 and can't seem to download newer version.

If you are running Mavericks, and the Mac App store says you are up to date, then you have Numbers 3.2 as well as Numbers 2.3. You are getting the "Need a newer version message because your Mac is trying to open the document using Numbers 2.3.
Launch Numbers 3, then open the document from within that app, or right click/control-click the document and choose Open with Numbers 3.x.
Regards,
Barry

Mozilla firefox plugin containers stopped working.

Hi, I was just checking the battery on my laptop and a message from my pc told me my ' Mozilla Firefox Plugin Container' had stopped working a few days back, but i hadnt noticed any difference, so im just trying to work out what it's trying to tell me because i cant see any noticable difference , it says this :
Address a problem with Mozilla Firefox plugin-container
Mozilla Firefox plugin-container has stopped working properly.
For information about possible solutions to this problem, go online to the following Knowledge Base (KB) article:
Click to go online to the Mozilla website for the KB article
About Knowledge Base articles
It hasnt really caused any concern but I would rather sort it out than leave it thanks anyone got an answer please help!

I had the same type of failure. It was caused by a FF upgrade from V4 to V9.1. Dearing 1955 did not say what version caused the problem. My USB ports started acting up. I could not install the Webcam that was installed before. The HP Scanner of my OJ 8500 stopped working (USB). Did get it to work via Wireless. Removing FF did not clear the problem. Believe I have infected USB driver now.

Firefox (Mozilla) browser stop working. I cannot download new version (Mozilla 16). I run the application. It tellsme the computer needs to shut down, It shuts

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