Firefox not loading-just a black screen

Hello-
Mozilla Firefox is not loading on my computer. It just brings up a black page.
Internet Explorer works just fine though. I can't find any phone numbers or any help for this.
I've uninstalled and reinstalled Firefox and still have the same problem.
Can anyone help me with this?

''posted by phillip in other support threads''
hello, other users with this problem all had an embedded intel hd graphics card with an old driver present. in case this also applies to you, here would be a link to update the driver, which in turn should also address the black firefox problem.
'''Intel HD 2000/3000: '''
32bit https://downloadcenter.intel.com/Detail_Desc.aspx?DwnldID=23763
64bit https://downloadcenter.intel.com/Detail_Desc.aspx?DwnldID=23764
'''Intel HD 4000: '''
32bit https://downloadcenter.intel.com/Detail_Desc.aspx?DwnldID=24328
64bit https://downloadcenter.intel.com/Detail_Desc.aspx?DwnldID=24329

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