Firefox often crashes when closing tabs
I've noticed that, when I have multiple tabs open in the same window, FireFox has a tendency to crash when I close one of the tabs. This seems to be more likely when the next tab is still loading. This doesn't seem to happen with closing separate FF windows, or if I move a tab to a new window and then close it.
Also, there is usually no option to send a crash report. I just get a Windows pop up that says firefox has stopped working.
-> Tap '''ALT''' key or press '''F10''' to show the Menu Bar
-> Update ALL your Firefox Plug-ins https://www.mozilla.com/en-US/plugincheck/
-> go to View Menu -> Toolbars -> unselect All Unwanted/Incompatible Toolbars
-> go to Tools Menu -> Clear Recent History -> '''Time range to clear: select "EVERYTHING"''' -> click Details (small arrow) button -> place Checkmarks on '''Cookies, Cache''' -> click '''Clear Now'''
-> go to Tools Menu -> Options -> Content -> place Checkmarks on:
1) Block Pop-up windows 2) Load images automatically 3) Enable JavaScript
-> go to Tools Menu -> Options -> Privacy -> History section -> '''Firefox will: select "Remember History"'''
-> go to Tools Menu -> Options -> Security -> place Checkmarks on:
1) Warn me when sites try to install add-ons 2) Block reported attack sites 3) Block reported web forgeries
-> go to Tools Menu -> Options -> Advanced -> General -> Remove Checkmark from '''Warn me when websites try to redirect or reload the page'''
-> go to Tools Menu -> Options -> Advanced -> Network -> Offline Storage (Cache): click '''Clear Now''' button
-> Click OK on Options window -> Restart Firefox
Check and tell if its working.
Similar Messages
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Firefox crashing when closing tab -- no Norton
I've got an old version of Firefox, as it's the only version that works in tandem with Greasemonkey for a script I need for work. I've never had any problems with it, and I've been using it for years.
All of a sudden, the last few days, Firefox crashes whenever I close the tab that my Greasemonkey script opens. This tab is just a simple local file, a flash alert beep that opens. When I close it, Firefox crashes. It's never done this before. I've had this version of Firefox on my computer for years, as I said, and it's only recently that this has started to happen.
I don't have Norton antivirus. I have Avast. I have disabled Avast's Web Reputation Plugin, in case it was that, but that didn't help.
Firefox 3.0.19 (Yes, it's an old build, but, again, as I said, I have had no problems with it.)
Windows 7 SP1 (32 bit)
Here's a crash report: https://crash-stats.mozilla.com/report/index/9f9c4b22-7e67-4ce7-aec9-cf3792130327
Here's the output from Firefox's crash window:
Add-ons: {b9db16a4-6edc-47ec-a1f4-b86292ed211d}:4.9.9,{3112ca9c-de6d-4884-a869-9855de68056c}:7.1.20110512W,{e4a8a97b-f2ed-450b-b12d-ee082ba24781}:0.8.20090123.1,{CAFEEFAC-0016-0000-0022-ABCDEFFEDCBA}:6.0.22,{CAFEEFAC-0016-0000-0023-ABCDEFFEDCBA}:6.0.23,{CAFEEFAC-0016-0000-0024-ABCDEFFEDCBA}:6.0.24,{CAFEEFAC-0016-0000-0026-ABCDEFFEDCBA}:6.0.26,{972ce4c6-7e08-4474-a285-3208198ce6fd}:3.0.19
BuildID: 2010031422
CrashTime: 1364405012
InstallTime: 1281969785
ProductName: Firefox
SecondsSinceLastCrash: 703
StartupTime: 1364404319
Theme: classic/1.0
Vendor: Mozilla
Version: 3.0.19
Would appreciate your help. Thanks.Hi, ideato. Thanks. I have tried updating before, but unfortunately any FF version beyond 3.x.x breaks my Greasemonkey script. And I know what you're saying, that my version is old, but the point is, it's been working perfectly on my machine for years. This problem has suddenly just appeared recently. So it isn't some old, unsupported bug, but a recent issue on my machine that I can't figure out.
If I could just know from the crash report if there's some conflict or the like that's causing this, then I could uninstall the offending program/process/add-on. -
Firefox is crashing when multiple tabs are open
I have used Firefox for years but have never had so much trouble as I am having in the last few days. Constant crashing when I have multiple tabs open. I used to be able to have as many as a dozen tabs open. Now if I have as few as 3, crash after crash after crash after crash. On both my laptop and PC. I have run all my antivirus and nothing is coming up there. Anyone know what the heck is going on?
See http://kb.mozillazine.org/Firefox_crashes and [[Firefox crashes]]
If you have submitted Breakpad crash reports then post the IDs of one or more Breakpad crash reports (bp-xxxxxxxx-xxxxxxxxx-xxxx-xxxxxxxxxxxx).
You can find the IDs of the submitted crash reports on the <i>about:crashes</i> page.
You can open the <i>about:crashes</i> page via the location bar, just like you open a website.
See: http://kb.mozillazine.org/Breakpad (Mozilla Crash Reporter) and [[Mozilla Crash Reporter|Mozilla Crash Reporter: Breakpad]]
Your plugins list shows outdated plugin(s) with known security and stability risks.
* Shockwave Flash 10.0 r22
* Java Plug-in 1.6.0_11 for Netscape Navigator (DLL Helper)
Update the [[Java]] plugin to the latest version.
*http://java.sun.com/javase/downloads/index.jsp#jdk (you need JRE)
Update the [[Flash]] plugin to the latest version.
*http://www.adobe.com/software/flash/about/ -
Firefox often crashes when I watch a Flash video
If my memory serves me right, it doesn't necessarily need a video to crash.
I tried Safe Mode and memtest86+, Safe Mode crashed anyway and memtest found nothing wrong. Also, I tried updating Flash to the latest version, without any improvement.
== Crash ID(s) ==
b493b847-abd1-4093-9917-932d82100607Hello J.
Yes, Flash tends to do that sometimes, for some users. Thankfully Firefox 3.6.4 (the next update for Firefox 3.6) will not crash when a plugin crashes, which is very good!
Meanwhile, you may want to make sure all your add-ons (plugins, extensions, themes and all) are up to date. To manage add-ons go into ''Tools > Add-ons''. It's fairly straightforward. If they are, or if updating them doesn't fix it, you may be having a problem with some Firefox add-on that is hindering your Firefox's normal behavior. Have you tried disabling all add-ons (just to check), to see if Firefox goes back to normal?
Whenever you have a problem with Firefox, whatever it is, you should make sure it's not coming from one of your installed add-ons, be it an extension, a theme or a plugin. To do that easily and cleanly, run Firefox in [http://support.mozilla.com/en-US/kb/Safe+Mode safe mode] and select ''Disable all add-ons''. If the problem disappears, you know it's from an add-on. Disable them all in normal mode, and enable them one at a time until you find the source of the problem. See [http://support.mozilla.com/en-US/kb/Troubleshooting+extensions+and+themes this article] for information about troubleshooting extensions and theme. You can troubleshoot plugins the same way.
If you want support for one of your add-ons, you'll need to contact its author. -
Why does plugin-container.exe so often crash when closing PDF files?
When I load multiple PDFs in Firefox to check their content for errors one by one, closing one PDF tab to reveal another PDF tab very often causes plugin-container.exe to crash, which means I have to reload each remaining PDF tab to view the remaining files. This of course defeats the purpose of opening more than one at a time, and actually adds about 5 times as many clicks to the whole process because I have to clear the error and reload each page, then it might happen again or might not. It doesn't happen every time I close a PDF, but about 1 in 4 times.
I realize I have two versions of Acrobat installed (Acrobat 9.5.5 and Reader 11.0.10), and thus two Firefox plugins, but for the record this same thing happens on other computers that just have Reader or just have Acrobat, so it's not an issue of conflicting plugins. Though I did notice you aren't allowed to disable just one or the other -- deactivating one deactivates both. At first it seems not to, but if you reload the plugins page, you'll see both are actually off.
Windows coughs up the following error report when plugin-container.exe crashes, but Firefox says nothing, I guess because the plugin-container is a standalone app:
Problem signature:
Problem Event Name: APPCRASH
Application Name: plugin-container.exe
Application Version: 36.0.4.5557
Application Timestamp: 550d0883
Fault Module Name: xul.dll
Fault Module Version: 36.0.4.5557
Fault Module Timestamp: 550d07d2
Exception Code: c0000005
Exception Offset: 011f734a
OS Version: 6.1.7601.2.1.0.256.48
Locale ID: 1033
Additional Information 1: 0a9e
Additional Information 2: 0a9e372d3b4ad19135b953a78882e789
Additional Information 3: 0a9e
Additional Information 4: 0a9e372d3b4ad19135b953a78882e789
Appreciate any help available in resolving this crash.Somehow this bug came up on my radar yesterday later in the day: the first two comments indicate different plugins, and the third refers to the Acrobat plugin:
<blockquote>This seems to happen if Adobe Reader is used for displaying PDF documents (pdfjs.disabled set to true and Preferences > Applications > PDF to "Adobe Reader (in Firefox)").<br><br>Opening two tabs displaying PDFs and closing one crashes the other one.<br><br>Was able to reproduce with Firefox 36.0.1 and Adobe Reader plugin "Adobe Acrobat 11.0.10.32". When I tried to reproduce it later again in the same profile (or on Nightly and Beta), the tab didn't crash.</blockquote>
https://bugzilla.mozilla.org/show_bug.cgi?id=1113190
Sounds like your issue, but it's puzzling that they got a tab to crash and in your case only plugin-container.exe crashed. -
Safari 3 crashing when closing tabs
Hi All,
I just did the 10.4.11 update which came with safari 3 and its crashing like crazy. I'm noticing that its crashing every time I attempt to close a tab OR when i attempt to close a browser window ("x"). Here is the crash log:
Date/Time: 2007-11-18 09:43:07.646 -0400
OS Version: 10.4.11 (Build 8S2167)
Report Version: 4
Command: Safari
Path: /Applications/Safari.app/Contents/MacOS/Safari
Parent: WindowServer [68]
Version: 3.0.4 (523.12)
Build Version: 2
Project Name: WebBrowser
Source Version: 45231200
PID: 399
Thread: 0
Exception: EXCBADACCESS (0x0001)
Codes: KERNINVALIDADDRESS (0x0001) at 0x49646481
Thread 0 Crashed:
0 libobjc.A.dylib 0x90a59380 objc_msgSend + 16
1 com.apple.Safari 0x0004ad24 0x1000 + 302372
2 com.apple.Safari 0x0009ff1e 0x1000 + 651038
3 com.apple.Foundation 0x927f515b nsnotecallback + 230
4 com.apple.CoreFoundation 0x908563d2 __CFXNotificationPost + 345
5 com.apple.CoreFoundation 0x9084db71 _CFXNotificationPostNotification + 600
6 com.apple.Foundation 0x927ed704 -[NSNotificationCenter postNotificationName:object:userInfo:] + 121
7 com.apple.Foundation 0x927f46a9 -[NSNotificationCenter postNotificationName:object:] + 55
8 com.apple.AppKit 0x93291b52 -[NSWindow _close] + 103
9 com.apple.AppKit 0x93291ac4 -[NSWindow close] + 34
10 com.apple.Safari 0x0004ae2e 0x1000 + 302638
11 com.apple.Safari 0x0004ad9b 0x1000 + 302491
12 com.apple.AppKit 0x9341e437 -[NSWindow __close] + 148
13 com.apple.AppKit 0x9335edbc -[NSApplication sendAction:to:from:] + 107
14 com.apple.Safari 0x0003176b 0x1000 + 198507
15 com.apple.AppKit 0x9335ed15 -[NSControl sendAction:to:] + 101
16 com.apple.AppKit 0x93360ec1 -[NSCell _sendActionFrom:] + 168
17 com.apple.AppKit 0x933736a1 -[NSCell trackMouse:inRect:ofView:untilMouseUp:] + 1271
18 com.apple.AppKit 0x93391289 -[NSButtonCell trackMouse:inRect:ofView:untilMouseUp:] + 848
19 com.apple.AppKit 0x93390b39 -[NSControl mouseDown:] + 757
20 com.apple.AppKit 0x9341e2f8 -[_NSThemeWidget mouseDown:] + 96
21 com.apple.AppKit 0x9334e3e3 -[NSWindow sendEvent:] + 5279
22 com.apple.Safari 0x0002dd0c 0x1000 + 183564
23 com.apple.AppKit 0x93340384 -[NSApplication sendEvent:] + 5023
24 com.apple.Safari 0x0002d86c 0x1000 + 182380
25 com.apple.AppKit 0x9326ae1e -[NSApplication run] + 547
26 com.apple.AppKit 0x9325ed4f NSApplicationMain + 573
27 com.apple.Safari 0x00090652 0x1000 + 587346
28 com.apple.Safari 0x000027a9 0x1000 + 6057
Thread 1:
0 libSystem.B.dylib 0x900248c7 semaphorewait_signaltrap + 7
1 com.apple.WebCore 0x94f2ae81 WebCore::IconDatabase::syncThreadMainLoop() + 235
2 com.apple.WebCore 0x94f2732a WebCore::IconDatabase::iconDatabaseSyncThread() + 180
3 libSystem.B.dylib 0x90024227 pthreadbody + 84
Thread 2:
0 libSystem.B.dylib 0x9001a1cc select + 12
1 libSystem.B.dylib 0x90024227 pthreadbody + 84
Thread 3:
0 libSystem.B.dylib 0x90009cd7 machmsgtrap + 7
1 com.apple.CoreFoundation 0x9082d253 CFRunLoopRunSpecific + 2014
2 com.apple.CoreFoundation 0x9082ca6e CFRunLoopRunInMode + 61
3 com.apple.Foundation 0x92859bca +[NSURLCache _diskCacheSyncLoop:] + 206
4 com.apple.Foundation 0x927fd2c0 forkThreadForFunction + 123
5 libSystem.B.dylib 0x90024227 pthreadbody + 84
Thread 4:
0 libSystem.B.dylib 0x900248c7 semaphorewait_signaltrap + 7
1 com.apple.Foundation 0x92853250 -[NSConditionLock lockWhenCondition:] + 39
2 com.apple.Syndication 0x9a04d052 -[AsyncDB _run:] + 181
3 com.apple.Foundation 0x927fd2c0 forkThreadForFunction + 123
4 libSystem.B.dylib 0x90024227 pthreadbody + 84
Thread 0 crashed with X86 Thread State (32-bit):
eax: 0x49646461 ebx: 0x00480670 ecx: 0x90abffd0 edx: 0x000f72c0
edi: 0x00000001 esi: 0x00480ba0 ebp: 0xbffff2d8 esp: 0xbffff2a8
ss: 0x0000001f efl: 0x00010206 eip: 0x90a59380 cs: 0x00000017
ds: 0x0000001f es: 0x0000001f fs: 0x00000000 gs: 0x00000037
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0x92bf1000 - 0x92c82fff com.apple.ink.framework 101.2.1 (71) /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Ink.framework /Versions/A/Ink
0x92c96000 - 0x92c99fff com.apple.help 1.0.3 (32.1) /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Help.framewor k/Versions/A/Help
0x92c9c000 - 0x92cb9fff com.apple.openscripting 1.2.5 (???) /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/OpenScripting .framework/Versions/A/OpenScripting
0x92cc9000 - 0x92ccffff com.apple.print.framework.Print 5.1 (192.3) /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Print.framewo rk/Versions/A/Print
0x92cd5000 - 0x92d38fff com.apple.htmlrendering 66.1 (1.1.3) /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/HTMLRendering .framework/Versions/A/HTMLRendering
0x92d5c000 - 0x92d9dfff com.apple.NavigationServices 3.4.4 (3.4.3) /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/NavigationSer vices.framework/Versions/A/NavigationServices
0x92dc4000 - 0x92dd1fff com.apple.audio.SoundManager 3.9.1 /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/CarbonSound.f ramework/Versions/A/CarbonSound
0x92dd8000 - 0x92dddfff com.apple.CommonPanels 1.2.3 (73) /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/CommonPanels. framework/Versions/A/CommonPanels
0x92de2000 - 0x930d7fff com.apple.HIToolbox 1.4.10 (???) /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/HIToolbox.fra mework/Versions/A/HIToolbox
0x931dd000 - 0x931e8fff com.apple.opengl 1.4.16 /System/Library/Frameworks/OpenGL.framework/Versions/A/OpenGL
0x931ed000 - 0x93208fff com.apple.DirectoryService.Framework 3.2 /System/Library/Frameworks/DirectoryService.framework/Versions/A/DirectoryServi ce
0x93258000 - 0x93258fff com.apple.Cocoa 6.4 (???) /System/Library/Frameworks/Cocoa.framework/Versions/A/Cocoa
0x9325a000 - 0x93910fff com.apple.AppKit 6.4.9 (824.44) /System/Library/Frameworks/AppKit.framework/Versions/C/AppKit
0x93c91000 - 0x93d0cfff com.apple.CoreData 91 (92.1) /System/Library/Frameworks/CoreData.framework/Versions/A/CoreData
0x93d45000 - 0x93dfefff com.apple.audio.toolbox.AudioToolbox 1.4.7 /System/Library/Frameworks/AudioToolbox.framework/Versions/A/AudioToolbox
0x93e41000 - 0x93e41fff com.apple.audio.units.AudioUnit 1.4.2 /System/Library/Frameworks/AudioUnit.framework/Versions/A/AudioUnit
0x93e43000 - 0x94004fff com.apple.QuartzCore 1.4.12 /System/Library/Frameworks/QuartzCore.framework/Versions/A/QuartzCore
0x9404a000 - 0x9408bfff libsqlite3.0.dylib /usr/lib/libsqlite3.0.dylib
0x94093000 - 0x940cdfff libGLImage.dylib /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGLImage.dyl ib
0x940d2000 - 0x940e8fff com.apple.CoreVideo 1.4.2 /System/Library/Frameworks/CoreVideo.framework/Versions/A/CoreVideo
0x94181000 - 0x941bffff com.apple.vmutils 4.0.2 (93.1) /System/Library/PrivateFrameworks/vmutils.framework/Versions/A/vmutils
0x94203000 - 0x94213fff com.apple.securityfoundation 2.2.1 (28150) /System/Library/Frameworks/SecurityFoundation.framework/Versions/A/SecurityFoun dation
0x94220000 - 0x9425dfff com.apple.securityinterface 2.2.1 (27695) /System/Library/Frameworks/SecurityInterface.framework/Versions/A/SecurityInter face
0x94279000 - 0x94288fff libCGATS.A.dylib /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ CoreGraphics.framework/Versions/A/Resources/libCGATS.A.dylib
0x9428f000 - 0x9429afff libCSync.A.dylib /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ CoreGraphics.framework/Versions/A/Resources/libCSync.A.dylib
0x942e6000 - 0x94300fff libRIP.A.dylib /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ CoreGraphics.framework/Versions/A/Resources/libRIP.A.dylib
0x9479f000 - 0x948e5fff com.apple.AddressBook.framework 4.0.6 (488) /System/Library/Frameworks/AddressBook.framework/Versions/A/AddressBook
0x94971000 - 0x94980fff com.apple.DSObjCWrappers.Framework 1.1 /System/Library/PrivateFrameworks/DSObjCWrappers.framework/Versions/A/DSObjCWra ppers
0x94987000 - 0x949b0fff com.apple.LDAPFramework 1.4.2 (69.1.1) /System/Library/Frameworks/LDAP.framework/Versions/A/LDAP
0x949b6000 - 0x949c5fff libsasl2.2.dylib /usr/lib/libsasl2.2.dylib
0x949c9000 - 0x949eefff libssl.0.9.7.dylib /usr/lib/libssl.0.9.7.dylib
0x949fa000 - 0x94a17fff libresolv.9.dylib /usr/lib/libresolv.9.dylib
0x94d43000 - 0x94df3fff com.apple.WebKit 523.12 /System/Library/Frameworks/WebKit.framework/Versions/A/WebKit
0x94e59000 - 0x94efcfff com.apple.JavaScriptCore 523.12 /System/Library/Frameworks/JavaScriptCore.framework/Versions/A/JavaScriptCore
0x94f24000 - 0x953e9fff com.apple.WebCore 523.12 /System/Library/Frameworks/WebKit.framework/Versions/A/Frameworks/WebCore.frame work/Versions/A/WebCore
0x9a04a000 - 0x9a081fff com.apple.Syndication 1.0.6 (54) /System/Library/PrivateFrameworks/Syndication.framework/Versions/A/Syndication
0x9a09d000 - 0x9a0affff com.apple.SyndicationUI 1.0.6 (54) /System/Library/PrivateFrameworks/SyndicationUI.framework/Versions/A/Syndicatio nUI
Model: MacBookPro1,1, BootROM MBP11.0055.B08, 2 processors, Intel Core Duo, 2 GHz, 2 GB
Graphics: ATI Radeon X1600, ATY,RadeonX1600, PCIe, 256 MB
Memory Module: BANK 0/DIMM0, 1 GB, DDR2 SDRAM, 667 MHz
Memory Module: BANK 1/DIMM1, 1 GB, DDR2 SDRAM, 667 MHz
AirPort: spairportwireless_card_type_airportextreme (0x168C, 0x86), 1.2.2
Bluetooth: Version 1.9.5f4, 2 service, 1 devices, 1 incoming serial ports
Network Service: AirPort, AirPort, en1
Network Service: VPN (PPTP), PPP (PPTP), ppp0
Network Service: Parallels Host-Guest, Ethernet, en2
Network Service: Parallels NAT, Ethernet, en3
Serial ATA Device: ST9100824AS, 93.16 GB
Parallel ATA Device: MATSHITADVD-R UJ-857
USB Device: Built-in iSight, Micron, Up to 480 Mb/sec, 500 mA
USB Device: Apple Internal Keyboard / Trackpad, Apple Computer, Up to 12 Mb/sec, 500 mA
USB Device: IR Receiver, Apple Computer, Inc., Up to 12 Mb/sec, 500 mA
USB Device: Bluetooth USB Host Controller, Apple, Inc., Up to 12 Mb/sec, 500 mA
Any help appreciated!
PaulHi Paul,
0x6e5000 - 0x6e5fff com.yazsoft.SDEnhancer ??? (1.0) /Users/pwareham/Library/InputManagers/SpeedDownload Enhancer/SpeedDownloadEnhancer.bundle/Contents/MacOS/SpeedDownloadEnhancer
Download the SpeedDownload installer, and use that install to remove SpeedDownload (it has an uninstall option).
Yazsoft may have updated SpeedDownload to be Safari 3 compatible so the latest versions might work - check their website to see if they have. -
Recent problem. Each time tab closes, Mozilla crashes, then asks to restore, send report. Is there a fix?
I do not understand what you are asking.
"provide your latest few submitted crash reports? please enter about:crashes into the location bar, copy the latest few report ids from there & paste them here into a forum reply. this will give us a better understanding what may be triggering those crashes."
What is a location bar?
Where do I locate a report ID? -
Firefox started crashing when closing
From crash report
Crash Reason: EXCEPTION_ACCESS_VIOLATION_EXECIf you have submitted crash reports then please post the IDs of one or more crash reports that have this format:
*bp-xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx
You can find the IDs of the submitted crash reports on the <i>about:crashes</i> page.
*You can open the <b>about:crashes</b> page via the location bar, like you open a website.
See:
*http://kb.mozillazine.org/Mozilla_Crash_Reporter
*https://support.mozilla.org/kb/Mozilla+Crash+Reporter -
The Firefox program crashes whenever a tab is closed in any window. I tried to solve this problem by disabling my Norton add-on tool bar but the process requires me to restart Firefox. I have tried multiple times but the program crashes instead of restarting so the tool-bar cant be disabled. How can i fix the issue?
You can use one of these to start Firefox in <u>Safe mode</u>:
*On Windows, hold down the Shift key while starting Firefox with a double-click on the Firefox desktop shortcut
*On Mac, hold down the Options key while starting Firefox
*Help > Restart with Add-ons Disabled
*https://support.mozilla.org/kb/Safe+Mode
*https://support.mozilla.org/kb/Troubleshooting+extensions+and+themes -
Firefox won't load homepage when launched and crashes when closed.
Last night, while I was in Firefox, a notification popped up that updater.exe had been downloaded. I could easily take a guess: a new version of Firefox was out. I closed Firefox and then had the updater do its thing.
When Firefox then launched & came up with a blank screen (like what you would see with New Tab), I was a little confused. I checked Tools > Options and the general tab was still set to show the homepage when Firefox starts up (Xfinity). I also went through all the other tabs and found that nothing had been changed. It was 18.0, as shown in "About Firefox" so I was scratching my head as to what was going on. Humoring myself, I clicked the "home" Icon, and sure enough it toop me to my homepage. Figuring I'd take a shot at it later, I closed Firefox (The red X in the upper right).
Then things took a stranger turn. Upon closing, the Mozilla Crash Report screen popped up. I figured this was a one-time thing, so I didn't send a report. I launched Firefox again, and again I got a blank screen. Upon closing, the Crash Report screen popped up again. To ensure this was just something with Firefox, I launched Internet Explorer. It showed the homepage upon launch, and didn't crash when closed.
Now, upon getting the troubleshoot information, I discovered another twist: When I go to close one of the tabs, Forefox crashes.
This has me scratching my head. Before I updated, everything was perfectly fine. Now I run into this. Any thoughts?Alright, I just tried to reset (help > Troubleshooting > click 'Reset Firefox'. It said it would try to hold onto bookmarks, passwords, etc). When it closes, we hit the Crash Report screen again. Launching Firefox reveals nothing has changed (Theme being the same is the give-away). I'd say that hasn't worked as of yet.
I typed about:crashes and copy/pasted everything in the "details" tab. If the "Raw Dump" tab would be more effective, just say so and I'll add that
Signature coffplgn.dll@0x3714
UUID 89ad14cd-e4c9-43d9-9ba0-fa8332130111
Date Processed 2013-01-11 08:26:27
Uptime 27
Last Crash more than 3 months before submission
Install Age 27 seconds since version was first installed.
Install Time 2013-01-11 08:25:31
Product Firefox
Version 18.0
Build ID 20130104151925
Release Channel release
OS Windows NT
OS Version 5.1.2600 Service Pack 3
Build Architecture x86
Build Architecture Info AuthenticAMD family 16 model 2 stepping 3
Crash Reason EXCEPTION_ACCESS_VIOLATION_EXEC
Crash Address 0x54d7048
User Comments
App Notes
AdapterVendorID: 0x1002, AdapterDeviceID: 0x9611, AdapterSubsysID: 00000000, AdapterDriverVersion: 8.531.0.0
D3D10 Layers? D3D10 Layers- D3D9 Layers? D3D9 Layers-
Processor Notes
EMCheckCompatibility True
Winsock LSP
MSAFD Tcpip [TCP/IP] : 2 : 1 :
MSAFD Tcpip [UDP/IP] : 2 : 2 : %SystemRoot%\system32\mswsock.dll
MSAFD Tcpip [RAW/IP] : 2 : 3 : %SystemRoot%\system32\mswsock.dll
RSVP UDP Service Provider : 6 : 2 : %SystemRoot%\system32\rsvpsp.dll
RSVP TCP Service Provider : 6 : 1 : %SystemRoot%\system32\rsvpsp.dll
MSAFD NetBIOS [\Device\NetBT_Tcpip_{0BBE6F70-6FFF-4959-B762-459BA69AE89C}] SEQPACKET 4 : 2 : 5 : %SystemRoot%\system32\mswsock.dll
MSAFD NetBIOS [\Device\NetBT_Tcpip_{0BBE6F70-6FFF-4959-B762-459BA69AE89C}] DATAGRAM 4 : 2 : 2 : %SystemRoot%\system32\mswsock.dll
MSAFD NetBIOS [\Device\NetBT_Tcpip_{CA2BB869-E7F7-405E-9266-0E2BDF8F748D}] SEQPACKET 1 : 2 : 5 : %SystemRoot%\system32\mswsock.dll
MSAFD NetBIOS [\Device\NetBT_Tcpip_{CA2BB869-E7F7-405E-9266-0E2BDF8F748D}] DATAGRAM 1 : 2 : 2 : %SystemRoot%\system32\mswsock.dll
MSAFD NetBIOS [\Device\NetBT_Tcpip_{2FAAFBE0-C5F0-46B6-A02A-3B87402292F7}] SEQPACKET 2 : 2 : 5 : %SystemRoot%\system32\mswsock.dll
MSAFD NetBIOS [\Device\NetBT_Tcpip_{2FAAFBE0-C5F0-46B6-A02A-3B87402292F7}] DATAGRAM 2 : 2 : 2 : %SystemRoot%\system32\mswsock.dll
Adapter Vendor ID 0x1002
Adapter Device ID 0x9611
Total Virtual Memory 2147352576
Available Virtual Memory 1770160128
System Memory Use Percentage 29
Available Page File 4371468288
Available Physical Memory 2476265472
Bugzilla - Report this bug in Firefox, Core, Plug-Ins, or Toolkit
Related Bugs
783369 NEW --- Norton Confidential 2012/2013 crashes (couictlr.dll, coffplgn.dll)
Crashing Thread
Frame Module Signature Source
0 @0x54d7048
1 coFFPlgn.dll coFFPlgn.dll@0x3714
2 couictlr.dll couictlr.dll@0x28355
3 couictlr.dll couictlr.dll@0x3dcec
4 couictlr.dll couictlr.dll@0x35609
5 couictlr.dll couictlr.dll@0xbe7f
6 oleaut32.dll APP_DATA::AllocCachedMem
7 couictlr.dll couictlr.dll@0x6106b
8 coFFPlgn.dll coFFPlgn.dll@0x590e7
9 coFFPlgn.dll coFFPlgn.dll@0xa812b
10 coFFPlgn.dll coFFPlgn.dll@0x51748
11 coFFPlgn.dll coFFPlgn.dll@0x2bec
12 coFFPlgn.dll coFFPlgn.dll@0x4ef66
13 coFFPlgn.dll coFFPlgn.dll@0xb335b
14 coFFPlgn.dll coFFPlgn.dll@0xc753f
15 coFFPlgn.dll coFFPlgn.dll@0x3c5a3
16 coFFPlgn.dll coFFPlgn.dll@0xa7b00
17 coFFPlgn.dll coFFPlgn.dll@0xa522
18 coFFPlgn.dll coFFPlgn.dll@0xc6fe
19 coFFPlgn.dll coFFPlgn.dll@0x2a908
20 coFFPlgn.dll coFFPlgn.dll@0xc8813
21 coFFPlgn.dll coFFPlgn.dll@0xa9e51
22 coFFPlgn.dll coFFPlgn.dll@0x2a346
23 coFFPlgn.dll coFFPlgn.dll@0xaa35b
24 xul.dll nsObserverService::NotifyObservers xpcom/ds/nsObserverService.cpp:149
25 xul.dll nsCOMPtr_base::assign_from_qi obj-firefox/xpcom/build/nsCOMPtr.cpp:56
26 xul.dll xul.dll@0xebfe67
27 @0x12c713
28 xul.dll nsWindowWatcher::RemoveWindow embedding/components/windowwatcher/src/nsWindowWatcher.cpp:1221
29 xul.dll nsAppShellService::UnregisterTopLevelWindow xpfe/appshell/src/nsAppShellService.cpp:525
30 xul.dll nsTimerImpl::Release xpcom/threads/nsTimerImpl.cpp:138
31 xul.dll nsWebShellWindow::Destroy xpfe/appshell/src/nsWebShellWindow.cpp:758
Show/hide other threads -
Custom plugin crashes repeatedly when closing tabs
Hello,
Our company has a custom plugin which we install onto firefox in order to connect to its API.
lately a customer complained that our plugin is crashing repeatedly. all i have to go on is this crash report for now:
https://crash-stats.mozilla.com/report/index/ff38c405-4289-4b72-a82d-fd67a2141208#rawdump
can anyone help with this?The first crash reported seems to be crashing in visual studio. If you are using this to create a website, try a new profile to see it has to do with the interaction with your plugins. [[Use the Profile Manager to create and remove Firefox profiles]] though if they are needed, this might not work. Disable the plugin [plugin PageHook Version:6.0.0.0 Filename:nppagehook.dll ] as this was reported as the culprit of the crash.
A bug has just been filed for this the second crash and will need further investigation. However it does look like it is crashing in the plugin operation. It is it possible, can you please try to disable you plugins to see if it crashes again.
Since this also happens when closing tabs and the first crash is hanging please see these steps to prevent hangs: [[Firefox hangs or is not responding - How to fix]] -
Firefox warns always when closing multiple tabs, even when respective setting is cleared
Firefox warns always when closing multiple tabs, even when respective setting is cleared. "browser.tabs.warnOnClose" (and "browser.tabs.warnOnCloseOtherTabs" too) are in "false" state. The same behaviour after reset. Firefox 32.0.3, OS - Linux Mint 17.
Start Firefox in <u>[[Safe Mode|Safe Mode]]</u> to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem.
*Switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance
*Do NOT click the Reset button on the Safe Mode start window
*https://support.mozilla.org/kb/Safe+Mode
*https://support.mozilla.org/kb/Troubleshooting+extensions+and+themes -
Firefox sometimes crashes when seraching normal images on google image.
Firefox sometimes crashes when searching normal images on google and It always crashes when searching images of large size. It stops responding i.e display hangs while scrolling. While clicking on other tabs to activate only title bar status changes but display remains the same corrupted google images. It does not close itself. It started only after google has changed its image search page. I dont want to switch to classic image search.Kindly help.
You can try disabling the "AVG Safe Search" extension (if you have it.)
1. Go to 'Tools'<br>
2. Click 'Addons'<br>
3. Go to the 'Extensions' tab<br>
4. Find 'AVG Safe Search' and disable.<br>
5. Restart FF and test Google image search.<br> -
Firefox is crashing when i open it-had to switch to ie
firefox is crashing when i open it-had to switch to ie, after just being upgraded to firefox 3-16 version
You can check if you can start Firefox in <u>[[Safe Mode|Safe Mode]]</u> by holding down the Shift/Options key.
*https://support.mozilla.org/kb/Troubleshooting+extensions+and+themes
*https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration
If you have submitted crash reports then please post the IDs of one or more recent crash reports that have a "bp-" prefix:
*bp-xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx
You can find the Report ID of recent crash reports on the "Help > Troubleshooting Information" page (about:support).
*Click the "All Crash Reports" button on this page to open the <b>about:crashes</b> page and see all crash reports.
If necessary then you can open <b>about:</b> pages via the location/address bar.
See:
*http://kb.mozillazine.org/Mozilla_Crash_Reporter
*https://support.mozilla.org/kb/Mozilla+Crash+Reporter
If you can't open Firefox, see:
*http://kb.mozillazine.org/Mozilla_Crash_Reporter#Location_of_crash_reports
*http://kb.mozillazine.org/Mozilla_Crash_Reporter#Viewing_crash_reports
*https://developer.mozilla.org/How_to_get_a_stacktrace_for_a_bug_report -
Firefox 22 crashes when clicking a link in a thunderbird 3.011 email
I updated to FF 22 a couple of days ago and found that when I clik on a link in a Thunderbird email FF doesn't start but immediately crashes. Safe-mode does nothing to help. If I start the browser first it seems to be ok. It is set as the default browser. The only thing that fixed my problem was reverting to FF 21.
Windows XP SP2
I've never had issues with FF so this is a new thing. I've tried reinstalling FF 22 and upgraded Thunderbird. It didn't help either.We're sorry to hear that your Firefox is crashing when you open it. Please perform the following steps to give us a crash report ID that helps us find out more about the cause of the crash.
#Press the following shortcut to get a Run window: [Windows] + [R]. This should bring up a window that contains a text field.
#In that text field, enter %APPDATA% and press Enter. An explorer window should open.
#From that explorer window, double-click on the ''Mozilla'' folder, then double-click on ''Firefox'' and then on ''Crash reports''. Double-click on ''submitted''.
#Now, you should see a list of files that contain reports. Go to ''View'' > ''Arrange Icons by'' > ''Modified'' to get the most recent files at the top of the window.
#Open the most recent 5 files with a text editor and copy the IDs.
#Paste each ID with '''bp-''' into the reply window on the forums.
Thanks in advance!
You can find more information and troubleshooting steps in the [[Firefox crashes]] article.
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