Firefox often crashes when closing tabs

I've noticed that, when I have multiple tabs open in the same window, FireFox has a tendency to crash when I close one of the tabs. This seems to be more likely when the next tab is still loading. This doesn't seem to happen with closing separate FF windows, or if I move a tab to a new window and then close it.
Also, there is usually no option to send a crash report. I just get a Windows pop up that says firefox has stopped working.

-> Tap '''ALT''' key or press '''F10''' to show the Menu Bar
-> Update ALL your Firefox Plug-ins https://www.mozilla.com/en-US/plugincheck/
-> go to View Menu -> Toolbars -> unselect All Unwanted/Incompatible Toolbars
-> go to Tools Menu -> Clear Recent History -> '''Time range to clear: select "EVERYTHING"''' -> click Details (small arrow) button -> place Checkmarks on '''Cookies, Cache''' -> click '''Clear Now'''
-> go to Tools Menu -> Options -> Content -> place Checkmarks on:
1) Block Pop-up windows 2) Load images automatically 3) Enable JavaScript
-> go to Tools Menu -> Options -> Privacy -> History section -> '''Firefox will: select "Remember History"'''
-> go to Tools Menu -> Options -> Security -> place Checkmarks on:
1) Warn me when sites try to install add-ons 2) Block reported attack sites 3) Block reported web forgeries
-> go to Tools Menu -> Options -> Advanced -> General -> Remove Checkmark from '''Warn me when websites try to redirect or reload the page'''
-> go to Tools Menu -> Options -> Advanced -> Network -> Offline Storage (Cache): click '''Clear Now''' button
-> Click OK on Options window -> Restart Firefox
Check and tell if its working.

Similar Messages

  • Firefox crashing when closing tab -- no Norton

    I've got an old version of Firefox, as it's the only version that works in tandem with Greasemonkey for a script I need for work. I've never had any problems with it, and I've been using it for years.
    All of a sudden, the last few days, Firefox crashes whenever I close the tab that my Greasemonkey script opens. This tab is just a simple local file, a flash alert beep that opens. When I close it, Firefox crashes. It's never done this before. I've had this version of Firefox on my computer for years, as I said, and it's only recently that this has started to happen.
    I don't have Norton antivirus. I have Avast. I have disabled Avast's Web Reputation Plugin, in case it was that, but that didn't help.
    Firefox 3.0.19 (Yes, it's an old build, but, again, as I said, I have had no problems with it.)
    Windows 7 SP1 (32 bit)
    Here's a crash report: https://crash-stats.mozilla.com/report/index/9f9c4b22-7e67-4ce7-aec9-cf3792130327
    Here's the output from Firefox's crash window:
    Add-ons: {b9db16a4-6edc-47ec-a1f4-b86292ed211d}:4.9.9,{3112ca9c-de6d-4884-a869-9855de68056c}:7.1.20110512W,{e4a8a97b-f2ed-450b-b12d-ee082ba24781}:0.8.20090123.1,{CAFEEFAC-0016-0000-0022-ABCDEFFEDCBA}:6.0.22,{CAFEEFAC-0016-0000-0023-ABCDEFFEDCBA}:6.0.23,{CAFEEFAC-0016-0000-0024-ABCDEFFEDCBA}:6.0.24,{CAFEEFAC-0016-0000-0026-ABCDEFFEDCBA}:6.0.26,{972ce4c6-7e08-4474-a285-3208198ce6fd}:3.0.19
    BuildID: 2010031422
    CrashTime: 1364405012
    InstallTime: 1281969785
    ProductName: Firefox
    SecondsSinceLastCrash: 703
    StartupTime: 1364404319
    Theme: classic/1.0
    Vendor: Mozilla
    Version: 3.0.19
    Would appreciate your help. Thanks.

    Hi, ideato. Thanks. I have tried updating before, but unfortunately any FF version beyond 3.x.x breaks my Greasemonkey script. And I know what you're saying, that my version is old, but the point is, it's been working perfectly on my machine for years. This problem has suddenly just appeared recently. So it isn't some old, unsupported bug, but a recent issue on my machine that I can't figure out.
    If I could just know from the crash report if there's some conflict or the like that's causing this, then I could uninstall the offending program/process/add-on.

  • Firefox is crashing when multiple tabs are open

    I have used Firefox for years but have never had so much trouble as I am having in the last few days. Constant crashing when I have multiple tabs open. I used to be able to have as many as a dozen tabs open. Now if I have as few as 3, crash after crash after crash after crash. On both my laptop and PC. I have run all my antivirus and nothing is coming up there. Anyone know what the heck is going on?

    See http://kb.mozillazine.org/Firefox_crashes and [[Firefox crashes]]
    If you have submitted Breakpad crash reports then post the IDs of one or more Breakpad crash reports (bp-xxxxxxxx-xxxxxxxxx-xxxx-xxxxxxxxxxxx).
    You can find the IDs of the submitted crash reports on the <i>about:crashes</i> page.
    You can open the <i>about:crashes</i> page via the location bar, just like you open a website.
    See: http://kb.mozillazine.org/Breakpad (Mozilla Crash Reporter) and [[Mozilla Crash Reporter|Mozilla Crash Reporter: Breakpad]]
    Your plugins list shows outdated plugin(s) with known security and stability risks.
    * Shockwave Flash 10.0 r22
    * Java Plug-in 1.6.0_11 for Netscape Navigator (DLL Helper)
    Update the [[Java]] plugin to the latest version.
    *http://java.sun.com/javase/downloads/index.jsp#jdk (you need JRE)
    Update the [[Flash]] plugin to the latest version.
    *http://www.adobe.com/software/flash/about/

  • Firefox often crashes when I watch a Flash video

    If my memory serves me right, it doesn't necessarily need a video to crash.
    I tried Safe Mode and memtest86+, Safe Mode crashed anyway and memtest found nothing wrong. Also, I tried updating Flash to the latest version, without any improvement.
    == Crash ID(s) ==
    b493b847-abd1-4093-9917-932d82100607

    Hello J.
    Yes, Flash tends to do that sometimes, for some users. Thankfully Firefox 3.6.4 (the next update for Firefox 3.6) will not crash when a plugin crashes, which is very good!
    Meanwhile, you may want to make sure all your add-ons (plugins, extensions, themes and all) are up to date. To manage add-ons go into ''Tools > Add-ons''. It's fairly straightforward. If they are, or if updating them doesn't fix it, you may be having a problem with some Firefox add-on that is hindering your Firefox's normal behavior. Have you tried disabling all add-ons (just to check), to see if Firefox goes back to normal?
    Whenever you have a problem with Firefox, whatever it is, you should make sure it's not coming from one of your installed add-ons, be it an extension, a theme or a plugin. To do that easily and cleanly, run Firefox in [http://support.mozilla.com/en-US/kb/Safe+Mode safe mode] and select ''Disable all add-ons''. If the problem disappears, you know it's from an add-on. Disable them all in normal mode, and enable them one at a time until you find the source of the problem. See [http://support.mozilla.com/en-US/kb/Troubleshooting+extensions+and+themes this article] for information about troubleshooting extensions and theme. You can troubleshoot plugins the same way.
    If you want support for one of your add-ons, you'll need to contact its author.

  • Why does plugin-container.exe so often crash when closing PDF files?

    When I load multiple PDFs in Firefox to check their content for errors one by one, closing one PDF tab to reveal another PDF tab very often causes plugin-container.exe to crash, which means I have to reload each remaining PDF tab to view the remaining files. This of course defeats the purpose of opening more than one at a time, and actually adds about 5 times as many clicks to the whole process because I have to clear the error and reload each page, then it might happen again or might not. It doesn't happen every time I close a PDF, but about 1 in 4 times.
    I realize I have two versions of Acrobat installed (Acrobat 9.5.5 and Reader 11.0.10), and thus two Firefox plugins, but for the record this same thing happens on other computers that just have Reader or just have Acrobat, so it's not an issue of conflicting plugins. Though I did notice you aren't allowed to disable just one or the other -- deactivating one deactivates both. At first it seems not to, but if you reload the plugins page, you'll see both are actually off.
    Windows coughs up the following error report when plugin-container.exe crashes, but Firefox says nothing, I guess because the plugin-container is a standalone app:
    Problem signature:
    Problem Event Name: APPCRASH
    Application Name: plugin-container.exe
    Application Version: 36.0.4.5557
    Application Timestamp: 550d0883
    Fault Module Name: xul.dll
    Fault Module Version: 36.0.4.5557
    Fault Module Timestamp: 550d07d2
    Exception Code: c0000005
    Exception Offset: 011f734a
    OS Version: 6.1.7601.2.1.0.256.48
    Locale ID: 1033
    Additional Information 1: 0a9e
    Additional Information 2: 0a9e372d3b4ad19135b953a78882e789
    Additional Information 3: 0a9e
    Additional Information 4: 0a9e372d3b4ad19135b953a78882e789
    Appreciate any help available in resolving this crash.

    Somehow this bug came up on my radar yesterday later in the day: the first two comments indicate different plugins, and the third refers to the Acrobat plugin:
    <blockquote>This seems to happen if Adobe Reader is used for displaying PDF documents (pdfjs.disabled set to true and Preferences > Applications > PDF to "Adobe Reader (in Firefox)").<br><br>Opening two tabs displaying PDFs and closing one crashes the other one.<br><br>Was able to reproduce with Firefox 36.0.1 and Adobe Reader plugin "Adobe Acrobat 11.0.10.32". When I tried to reproduce it later again in the same profile (or on Nightly and Beta), the tab didn't crash.</blockquote>
    https://bugzilla.mozilla.org/show_bug.cgi?id=1113190
    Sounds like your issue, but it's puzzling that they got a tab to crash and in your case only plugin-container.exe crashed.

  • Safari 3 crashing when closing tabs

    Hi All,
    I just did the 10.4.11 update which came with safari 3 and its crashing like crazy. I'm noticing that its crashing every time I attempt to close a tab OR when i attempt to close a browser window ("x"). Here is the crash log:
    Date/Time: 2007-11-18 09:43:07.646 -0400
    OS Version: 10.4.11 (Build 8S2167)
    Report Version: 4
    Command: Safari
    Path: /Applications/Safari.app/Contents/MacOS/Safari
    Parent: WindowServer [68]
    Version: 3.0.4 (523.12)
    Build Version: 2
    Project Name: WebBrowser
    Source Version: 45231200
    PID: 399
    Thread: 0
    Exception: EXCBADACCESS (0x0001)
    Codes: KERNINVALIDADDRESS (0x0001) at 0x49646481
    Thread 0 Crashed:
    0 libobjc.A.dylib 0x90a59380 objc_msgSend + 16
    1 com.apple.Safari 0x0004ad24 0x1000 + 302372
    2 com.apple.Safari 0x0009ff1e 0x1000 + 651038
    3 com.apple.Foundation 0x927f515b nsnotecallback + 230
    4 com.apple.CoreFoundation 0x908563d2 __CFXNotificationPost + 345
    5 com.apple.CoreFoundation 0x9084db71 _CFXNotificationPostNotification + 600
    6 com.apple.Foundation 0x927ed704 -[NSNotificationCenter postNotificationName:object:userInfo:] + 121
    7 com.apple.Foundation 0x927f46a9 -[NSNotificationCenter postNotificationName:object:] + 55
    8 com.apple.AppKit 0x93291b52 -[NSWindow _close] + 103
    9 com.apple.AppKit 0x93291ac4 -[NSWindow close] + 34
    10 com.apple.Safari 0x0004ae2e 0x1000 + 302638
    11 com.apple.Safari 0x0004ad9b 0x1000 + 302491
    12 com.apple.AppKit 0x9341e437 -[NSWindow __close] + 148
    13 com.apple.AppKit 0x9335edbc -[NSApplication sendAction:to:from:] + 107
    14 com.apple.Safari 0x0003176b 0x1000 + 198507
    15 com.apple.AppKit 0x9335ed15 -[NSControl sendAction:to:] + 101
    16 com.apple.AppKit 0x93360ec1 -[NSCell _sendActionFrom:] + 168
    17 com.apple.AppKit 0x933736a1 -[NSCell trackMouse:inRect:ofView:untilMouseUp:] + 1271
    18 com.apple.AppKit 0x93391289 -[NSButtonCell trackMouse:inRect:ofView:untilMouseUp:] + 848
    19 com.apple.AppKit 0x93390b39 -[NSControl mouseDown:] + 757
    20 com.apple.AppKit 0x9341e2f8 -[_NSThemeWidget mouseDown:] + 96
    21 com.apple.AppKit 0x9334e3e3 -[NSWindow sendEvent:] + 5279
    22 com.apple.Safari 0x0002dd0c 0x1000 + 183564
    23 com.apple.AppKit 0x93340384 -[NSApplication sendEvent:] + 5023
    24 com.apple.Safari 0x0002d86c 0x1000 + 182380
    25 com.apple.AppKit 0x9326ae1e -[NSApplication run] + 547
    26 com.apple.AppKit 0x9325ed4f NSApplicationMain + 573
    27 com.apple.Safari 0x00090652 0x1000 + 587346
    28 com.apple.Safari 0x000027a9 0x1000 + 6057
    Thread 1:
    0 libSystem.B.dylib 0x900248c7 semaphorewait_signaltrap + 7
    1 com.apple.WebCore 0x94f2ae81 WebCore::IconDatabase::syncThreadMainLoop() + 235
    2 com.apple.WebCore 0x94f2732a WebCore::IconDatabase::iconDatabaseSyncThread() + 180
    3 libSystem.B.dylib 0x90024227 pthreadbody + 84
    Thread 2:
    0 libSystem.B.dylib 0x9001a1cc select + 12
    1 libSystem.B.dylib 0x90024227 pthreadbody + 84
    Thread 3:
    0 libSystem.B.dylib 0x90009cd7 machmsgtrap + 7
    1 com.apple.CoreFoundation 0x9082d253 CFRunLoopRunSpecific + 2014
    2 com.apple.CoreFoundation 0x9082ca6e CFRunLoopRunInMode + 61
    3 com.apple.Foundation 0x92859bca +[NSURLCache _diskCacheSyncLoop:] + 206
    4 com.apple.Foundation 0x927fd2c0 forkThreadForFunction + 123
    5 libSystem.B.dylib 0x90024227 pthreadbody + 84
    Thread 4:
    0 libSystem.B.dylib 0x900248c7 semaphorewait_signaltrap + 7
    1 com.apple.Foundation 0x92853250 -[NSConditionLock lockWhenCondition:] + 39
    2 com.apple.Syndication 0x9a04d052 -[AsyncDB _run:] + 181
    3 com.apple.Foundation 0x927fd2c0 forkThreadForFunction + 123
    4 libSystem.B.dylib 0x90024227 pthreadbody + 84
    Thread 0 crashed with X86 Thread State (32-bit):
    eax: 0x49646461 ebx: 0x00480670 ecx: 0x90abffd0 edx: 0x000f72c0
    edi: 0x00000001 esi: 0x00480ba0 ebp: 0xbffff2d8 esp: 0xbffff2a8
    ss: 0x0000001f efl: 0x00010206 eip: 0x90a59380 cs: 0x00000017
    ds: 0x0000001f es: 0x0000001f fs: 0x00000000 gs: 0x00000037
    Binary Images Description:
    0x1000 - 0x119fff com.apple.Safari 3.0.4 (523.12) /Applications/Safari.app/Contents/MacOS/Safari
    0x33a000 - 0x33bfff com.ecamm.pluginloader Ecamm Plugin Loader v1.0.4 (1.0.4) /Library/InputManagers/Ecamm/Ecamm Plugin Loader.bundle/Contents/MacOS/Ecamm Plugin Loader
    0x3f9000 - 0x3f9fff com.ksuther.chaxloader ??? (1.4.6) /Library/InputManagers/Chax/Chax.bundle/Contents/MacOS/Chax
    0x6e5000 - 0x6e5fff com.yazsoft.SDEnhancer ??? (1.0) /Users/pwareham/Library/InputManagers/SpeedDownload Enhancer/SpeedDownloadEnhancer.bundle/Contents/MacOS/SpeedDownloadEnhancer
    0x6ea000 - 0x6edfff com.yazsoft.SDSafariBundle ??? (1.0) /Users/pwareham/Library/InputManagers/SpeedDownload Enhancer/SpeedDownloadEnhancer.bundle/Contents/Resources/SDSafariBundle.bundle/ Contents/MacOS/SDSafariBundle
    0x79b000 - 0x79dfff net.culater.SIMBL 0.8 (8) /Library/InputManagers/SIMBL/SIMBL.bundle/Contents/MacOS/SIMBL
    0x8fe00000 - 0x8fe4afff dyld 46.16 /usr/lib/dyld
    0x90000000 - 0x90171fff libSystem.B.dylib /usr/lib/libSystem.B.dylib
    0x901c1000 - 0x901c3fff libmathCommon.A.dylib /usr/lib/system/libmathCommon.A.dylib
    0x901c5000 - 0x90202fff com.apple.CoreText 1.1.3 (???) /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ CoreText.framework/Versions/A/CoreText
    0x90229000 - 0x902fffff ATS /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ATS.framework/Versions/A/ATS
    0x9031f000 - 0x90774fff com.apple.CoreGraphics 1.258.77 (???) /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ CoreGraphics.framework/Versions/A/CoreGraphics
    0x9080b000 - 0x908d3fff com.apple.CoreFoundation 6.4.8 (368.31) /System/Library/Frameworks/CoreFoundation.framework/Versions/A/CoreFoundation
    0x90911000 - 0x90911fff com.apple.CoreServices 10.4 (???) /System/Library/Frameworks/CoreServices.framework/Versions/A/CoreServices
    0x90913000 - 0x90a07fff libicucore.A.dylib /usr/lib/libicucore.A.dylib
    0x90a57000 - 0x90ad6fff libobjc.A.dylib /usr/lib/libobjc.A.dylib
    0x90aff000 - 0x90b63fff libstdc++.6.dylib /usr/lib/libstdc++.6.dylib
    0x90bd2000 - 0x90bd9fff libgcc_s.1.dylib /usr/lib/libgcc_s.1.dylib
    0x90bde000 - 0x90c51fff com.apple.framework.IOKit 1.4.8 (???) /System/Library/Frameworks/IOKit.framework/Versions/A/IOKit
    0x90c66000 - 0x90c78fff libauto.dylib /usr/lib/libauto.dylib
    0x90c7e000 - 0x90f24fff com.apple.CoreServices.CarbonCore 682.28 /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/CarbonC ore.framework/Versions/A/CarbonCore
    0x90f67000 - 0x90fcffff com.apple.CoreServices.OSServices 4.1 /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/OSServi ces.framework/Versions/A/OSServices
    0x91008000 - 0x91047fff com.apple.CFNetwork 129.22 /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/CFNetwo rk.framework/Versions/A/CFNetwork
    0x9105a000 - 0x9106afff com.apple.WebServices 1.1.3 (1.1.0) /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/WebServ icesCore.framework/Versions/A/WebServicesCore
    0x91075000 - 0x910f4fff com.apple.SearchKit 1.0.7 /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/SearchK it.framework/Versions/A/SearchKit
    0x9112e000 - 0x9114cfff com.apple.Metadata 10.4.4 (121.36) /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/Metadat a.framework/Versions/A/Metadata
    0x91158000 - 0x91166fff libz.1.dylib /usr/lib/libz.1.dylib
    0x91169000 - 0x91308fff com.apple.security 4.5.2 (29774) /System/Library/Frameworks/Security.framework/Versions/A/Security
    0x91406000 - 0x9140efff com.apple.DiskArbitration 2.1.2 /System/Library/Frameworks/DiskArbitration.framework/Versions/A/DiskArbitration
    0x91415000 - 0x9141cfff libbsm.dylib /usr/lib/libbsm.dylib
    0x91420000 - 0x91446fff com.apple.SystemConfiguration 1.8.6 /System/Library/Frameworks/SystemConfiguration.framework/Versions/A/SystemConfi guration
    0x91458000 - 0x914cefff com.apple.audio.CoreAudio 3.0.5 /System/Library/Frameworks/CoreAudio.framework/Versions/A/CoreAudio
    0x9151f000 - 0x9151ffff com.apple.ApplicationServices 10.4 (???) /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Application Services
    0x91521000 - 0x9154cfff com.apple.AE 314 (313) /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ AE.framework/Versions/A/AE
    0x9155f000 - 0x91633fff com.apple.ColorSync 4.4.9 /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ColorSync.framework/Versions/A/ColorSync
    0x9166e000 - 0x916ebfff com.apple.print.framework.PrintCore 4.6 (177.13) /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ PrintCore.framework/Versions/A/PrintCore
    0x91718000 - 0x917c1fff com.apple.QD 3.10.25 (???) /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ QD.framework/Versions/A/QD
    0x917e7000 - 0x91832fff com.apple.HIServices 1.5.2 (???) /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ HIServices.framework/Versions/A/HIServices
    0x91851000 - 0x91867fff com.apple.LangAnalysis 1.6.3 /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ LangAnalysis.framework/Versions/A/LangAnalysis
    0x91873000 - 0x9188dfff com.apple.FindByContent 1.5 /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ FindByContent.framework/Versions/A/FindByContent
    0x91897000 - 0x918d4fff com.apple.LaunchServices 182 /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ LaunchServices.framework/Versions/A/LaunchServices
    0x918e8000 - 0x918f4fff com.apple.speech.synthesis.framework 3.5 /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ SpeechSynthesis.framework/Versions/A/SpeechSynthesis
    0x918fb000 - 0x9193bfff com.apple.ImageIO.framework 1.5.6 /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ImageIO.framework/Versions/A/ImageIO
    0x9194e000 - 0x91a00fff libcrypto.0.9.7.dylib /usr/lib/libcrypto.0.9.7.dylib
    0x91a46000 - 0x91a5cfff libcups.2.dylib /usr/lib/libcups.2.dylib
    0x91a61000 - 0x91a7ffff libJPEG.dylib /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ImageIO.framework/Versions/A/Resources/libJPEG.dylib
    0x91a84000 - 0x91ae3fff libJP2.dylib /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ImageIO.framework/Versions/A/Resources/libJP2.dylib
    0x91af5000 - 0x91af9fff libGIF.dylib /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ImageIO.framework/Versions/A/Resources/libGIF.dylib
    0x91afb000 - 0x91b83fff libRaw.dylib /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ImageIO.framework/Versions/A/Resources/libRaw.dylib
    0x91b87000 - 0x91bc4fff libTIFF.dylib /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ImageIO.framework/Versions/A/Resources/libTIFF.dylib
    0x91bca000 - 0x91be4fff libPng.dylib /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ImageIO.framework/Versions/A/Resources/libPng.dylib
    0x91be9000 - 0x91bebfff libRadiance.dylib /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ImageIO.framework/Versions/A/Resources/libRadiance.dylib
    0x91bed000 - 0x91ccbfff libxml2.2.dylib /usr/lib/libxml2.2.dylib
    0x91ce8000 - 0x91ce8fff com.apple.Accelerate 1.3.1 (Accelerate 1.3.1) /System/Library/Frameworks/Accelerate.framework/Versions/A/Accelerate
    0x91cea000 - 0x91d78fff com.apple.vImage 2.5 /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vImage.fr amework/Versions/A/vImage
    0x91d7f000 - 0x91d7ffff com.apple.Accelerate.vecLib 3.3.1 (vecLib 3.3.1) /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.fr amework/Versions/A/vecLib
    0x91d81000 - 0x91ddafff libvMisc.dylib /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.fr amework/Versions/A/libvMisc.dylib
    0x91de3000 - 0x91e07fff libvDSP.dylib /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.fr amework/Versions/A/libvDSP.dylib
    0x91e0f000 - 0x92218fff libBLAS.dylib /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.fr amework/Versions/A/libBLAS.dylib
    0x92252000 - 0x92606fff libLAPACK.dylib /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.fr amework/Versions/A/libLAPACK.dylib
    0x92633000 - 0x92720fff libiconv.2.dylib /usr/lib/libiconv.2.dylib
    0x92722000 - 0x9279ffff com.apple.DesktopServices 1.3.6 /System/Library/PrivateFrameworks/DesktopServicesPriv.framework/Versions/A/Desk topServicesPriv
    0x927e0000 - 0x92a10fff com.apple.Foundation 6.4.9 (567.36) /System/Library/Frameworks/Foundation.framework/Versions/C/Foundation
    0x92b2a000 - 0x92b41fff libGL.dylib /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGL.dylib
    0x92b4c000 - 0x92ba4fff libGLU.dylib /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGLU.dylib
    0x92bb8000 - 0x92bb8fff com.apple.Carbon 10.4 (???) /System/Library/Frameworks/Carbon.framework/Versions/A/Carbon
    0x92bba000 - 0x92bcafff com.apple.ImageCapture 3.0.4 /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/ImageCapture. framework/Versions/A/ImageCapture
    0x92bd8000 - 0x92be0fff com.apple.speech.recognition.framework 3.6 /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/SpeechRecogni tion.framework/Versions/A/SpeechRecognition
    0x92be6000 - 0x92bebfff com.apple.securityhi 2.0.1 (24742) /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/SecurityHI.fr amework/Versions/A/SecurityHI
    0x92bf1000 - 0x92c82fff com.apple.ink.framework 101.2.1 (71) /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Ink.framework /Versions/A/Ink
    0x92c96000 - 0x92c99fff com.apple.help 1.0.3 (32.1) /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Help.framewor k/Versions/A/Help
    0x92c9c000 - 0x92cb9fff com.apple.openscripting 1.2.5 (???) /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/OpenScripting .framework/Versions/A/OpenScripting
    0x92cc9000 - 0x92ccffff com.apple.print.framework.Print 5.1 (192.3) /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Print.framewo rk/Versions/A/Print
    0x92cd5000 - 0x92d38fff com.apple.htmlrendering 66.1 (1.1.3) /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/HTMLRendering .framework/Versions/A/HTMLRendering
    0x92d5c000 - 0x92d9dfff com.apple.NavigationServices 3.4.4 (3.4.3) /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/NavigationSer vices.framework/Versions/A/NavigationServices
    0x92dc4000 - 0x92dd1fff com.apple.audio.SoundManager 3.9.1 /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/CarbonSound.f ramework/Versions/A/CarbonSound
    0x92dd8000 - 0x92dddfff com.apple.CommonPanels 1.2.3 (73) /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/CommonPanels. framework/Versions/A/CommonPanels
    0x92de2000 - 0x930d7fff com.apple.HIToolbox 1.4.10 (???) /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/HIToolbox.fra mework/Versions/A/HIToolbox
    0x931dd000 - 0x931e8fff com.apple.opengl 1.4.16 /System/Library/Frameworks/OpenGL.framework/Versions/A/OpenGL
    0x931ed000 - 0x93208fff com.apple.DirectoryService.Framework 3.2 /System/Library/Frameworks/DirectoryService.framework/Versions/A/DirectoryServi ce
    0x93258000 - 0x93258fff com.apple.Cocoa 6.4 (???) /System/Library/Frameworks/Cocoa.framework/Versions/A/Cocoa
    0x9325a000 - 0x93910fff com.apple.AppKit 6.4.9 (824.44) /System/Library/Frameworks/AppKit.framework/Versions/C/AppKit
    0x93c91000 - 0x93d0cfff com.apple.CoreData 91 (92.1) /System/Library/Frameworks/CoreData.framework/Versions/A/CoreData
    0x93d45000 - 0x93dfefff com.apple.audio.toolbox.AudioToolbox 1.4.7 /System/Library/Frameworks/AudioToolbox.framework/Versions/A/AudioToolbox
    0x93e41000 - 0x93e41fff com.apple.audio.units.AudioUnit 1.4.2 /System/Library/Frameworks/AudioUnit.framework/Versions/A/AudioUnit
    0x93e43000 - 0x94004fff com.apple.QuartzCore 1.4.12 /System/Library/Frameworks/QuartzCore.framework/Versions/A/QuartzCore
    0x9404a000 - 0x9408bfff libsqlite3.0.dylib /usr/lib/libsqlite3.0.dylib
    0x94093000 - 0x940cdfff libGLImage.dylib /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGLImage.dyl ib
    0x940d2000 - 0x940e8fff com.apple.CoreVideo 1.4.2 /System/Library/Frameworks/CoreVideo.framework/Versions/A/CoreVideo
    0x94181000 - 0x941bffff com.apple.vmutils 4.0.2 (93.1) /System/Library/PrivateFrameworks/vmutils.framework/Versions/A/vmutils
    0x94203000 - 0x94213fff com.apple.securityfoundation 2.2.1 (28150) /System/Library/Frameworks/SecurityFoundation.framework/Versions/A/SecurityFoun dation
    0x94220000 - 0x9425dfff com.apple.securityinterface 2.2.1 (27695) /System/Library/Frameworks/SecurityInterface.framework/Versions/A/SecurityInter face
    0x94279000 - 0x94288fff libCGATS.A.dylib /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ CoreGraphics.framework/Versions/A/Resources/libCGATS.A.dylib
    0x9428f000 - 0x9429afff libCSync.A.dylib /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ CoreGraphics.framework/Versions/A/Resources/libCSync.A.dylib
    0x942e6000 - 0x94300fff libRIP.A.dylib /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ CoreGraphics.framework/Versions/A/Resources/libRIP.A.dylib
    0x9479f000 - 0x948e5fff com.apple.AddressBook.framework 4.0.6 (488) /System/Library/Frameworks/AddressBook.framework/Versions/A/AddressBook
    0x94971000 - 0x94980fff com.apple.DSObjCWrappers.Framework 1.1 /System/Library/PrivateFrameworks/DSObjCWrappers.framework/Versions/A/DSObjCWra ppers
    0x94987000 - 0x949b0fff com.apple.LDAPFramework 1.4.2 (69.1.1) /System/Library/Frameworks/LDAP.framework/Versions/A/LDAP
    0x949b6000 - 0x949c5fff libsasl2.2.dylib /usr/lib/libsasl2.2.dylib
    0x949c9000 - 0x949eefff libssl.0.9.7.dylib /usr/lib/libssl.0.9.7.dylib
    0x949fa000 - 0x94a17fff libresolv.9.dylib /usr/lib/libresolv.9.dylib
    0x94d43000 - 0x94df3fff com.apple.WebKit 523.12 /System/Library/Frameworks/WebKit.framework/Versions/A/WebKit
    0x94e59000 - 0x94efcfff com.apple.JavaScriptCore 523.12 /System/Library/Frameworks/JavaScriptCore.framework/Versions/A/JavaScriptCore
    0x94f24000 - 0x953e9fff com.apple.WebCore 523.12 /System/Library/Frameworks/WebKit.framework/Versions/A/Frameworks/WebCore.frame work/Versions/A/WebCore
    0x9a04a000 - 0x9a081fff com.apple.Syndication 1.0.6 (54) /System/Library/PrivateFrameworks/Syndication.framework/Versions/A/Syndication
    0x9a09d000 - 0x9a0affff com.apple.SyndicationUI 1.0.6 (54) /System/Library/PrivateFrameworks/SyndicationUI.framework/Versions/A/Syndicatio nUI
    Model: MacBookPro1,1, BootROM MBP11.0055.B08, 2 processors, Intel Core Duo, 2 GHz, 2 GB
    Graphics: ATI Radeon X1600, ATY,RadeonX1600, PCIe, 256 MB
    Memory Module: BANK 0/DIMM0, 1 GB, DDR2 SDRAM, 667 MHz
    Memory Module: BANK 1/DIMM1, 1 GB, DDR2 SDRAM, 667 MHz
    AirPort: spairportwireless_card_type_airportextreme (0x168C, 0x86), 1.2.2
    Bluetooth: Version 1.9.5f4, 2 service, 1 devices, 1 incoming serial ports
    Network Service: AirPort, AirPort, en1
    Network Service: VPN (PPTP), PPP (PPTP), ppp0
    Network Service: Parallels Host-Guest, Ethernet, en2
    Network Service: Parallels NAT, Ethernet, en3
    Serial ATA Device: ST9100824AS, 93.16 GB
    Parallel ATA Device: MATSHITADVD-R UJ-857
    USB Device: Built-in iSight, Micron, Up to 480 Mb/sec, 500 mA
    USB Device: Apple Internal Keyboard / Trackpad, Apple Computer, Up to 12 Mb/sec, 500 mA
    USB Device: IR Receiver, Apple Computer, Inc., Up to 12 Mb/sec, 500 mA
    USB Device: Bluetooth USB Host Controller, Apple, Inc., Up to 12 Mb/sec, 500 mA
    Any help appreciated!
    Paul

    Hi Paul,
    0x6e5000 - 0x6e5fff com.yazsoft.SDEnhancer ??? (1.0) /Users/pwareham/Library/InputManagers/SpeedDownload Enhancer/SpeedDownloadEnhancer.bundle/Contents/MacOS/SpeedDownloadEnhancer
    Download the SpeedDownload installer, and use that install to remove SpeedDownload (it has an uninstall option).
    Yazsoft may have updated SpeedDownload to be Safari 3 compatible so the latest versions might work - check their website to see if they have.

  • Mozilla began crashing when closing tab (Windows 7 laptop) a week ago. I uninstalled Mozilla and reinstalled, still crashing, screen says report being sent??.

    Recent problem. Each time tab closes, Mozilla crashes, then asks to restore, send report. Is there a fix?

    I do not understand what you are asking.
    "provide your latest few submitted crash reports? please enter about:crashes into the location bar, copy the latest few report ids from there & paste them here into a forum reply. this will give us a better understanding what may be triggering those crashes."
    What is a location bar?
    Where do I locate a report ID?

  • Firefox started crashing when closing

    From crash report
    Crash Reason: EXCEPTION_ACCESS_VIOLATION_EXEC

    If you have submitted crash reports then please post the IDs of one or more crash reports that have this format:
    *bp-xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx
    You can find the IDs of the submitted crash reports on the <i>about:crashes</i> page.
    *You can open the <b>about:crashes</b> page via the location bar, like you open a website.
    See:
    *http://kb.mozillazine.org/Mozilla_Crash_Reporter
    *https://support.mozilla.org/kb/Mozilla+Crash+Reporter

  • Firefox crashes when any tab in a open window is closed or when i restart the program after taking off toolbars. fix this?

    The Firefox program crashes whenever a tab is closed in any window. I tried to solve this problem by disabling my Norton add-on tool bar but the process requires me to restart Firefox. I have tried multiple times but the program crashes instead of restarting so the tool-bar cant be disabled. How can i fix the issue?

    You can use one of these to start Firefox in <u>Safe mode</u>:
    *On Windows, hold down the Shift key while starting Firefox with a double-click on the Firefox desktop shortcut
    *On Mac, hold down the Options key while starting Firefox
    *Help > Restart with Add-ons Disabled
    *https://support.mozilla.org/kb/Safe+Mode
    *https://support.mozilla.org/kb/Troubleshooting+extensions+and+themes

  • Firefox won't load homepage when launched and crashes when closed.

    Last night, while I was in Firefox, a notification popped up that updater.exe had been downloaded. I could easily take a guess: a new version of Firefox was out. I closed Firefox and then had the updater do its thing.
    When Firefox then launched & came up with a blank screen (like what you would see with New Tab), I was a little confused. I checked Tools > Options and the general tab was still set to show the homepage when Firefox starts up (Xfinity). I also went through all the other tabs and found that nothing had been changed. It was 18.0, as shown in "About Firefox" so I was scratching my head as to what was going on. Humoring myself, I clicked the "home" Icon, and sure enough it toop me to my homepage. Figuring I'd take a shot at it later, I closed Firefox (The red X in the upper right).
    Then things took a stranger turn. Upon closing, the Mozilla Crash Report screen popped up. I figured this was a one-time thing, so I didn't send a report. I launched Firefox again, and again I got a blank screen. Upon closing, the Crash Report screen popped up again. To ensure this was just something with Firefox, I launched Internet Explorer. It showed the homepage upon launch, and didn't crash when closed.
    Now, upon getting the troubleshoot information, I discovered another twist: When I go to close one of the tabs, Forefox crashes.
    This has me scratching my head. Before I updated, everything was perfectly fine. Now I run into this. Any thoughts?

    Alright, I just tried to reset (help > Troubleshooting > click 'Reset Firefox'. It said it would try to hold onto bookmarks, passwords, etc). When it closes, we hit the Crash Report screen again. Launching Firefox reveals nothing has changed (Theme being the same is the give-away). I'd say that hasn't worked as of yet.
    I typed about:crashes and copy/pasted everything in the "details" tab. If the "Raw Dump" tab would be more effective, just say so and I'll add that
    Signature coffplgn.dll@0x3714
    UUID 89ad14cd-e4c9-43d9-9ba0-fa8332130111
    Date Processed 2013-01-11 08:26:27
    Uptime 27
    Last Crash more than 3 months before submission
    Install Age 27 seconds since version was first installed.
    Install Time 2013-01-11 08:25:31
    Product Firefox
    Version 18.0
    Build ID 20130104151925
    Release Channel release
    OS Windows NT
    OS Version 5.1.2600 Service Pack 3
    Build Architecture x86
    Build Architecture Info AuthenticAMD family 16 model 2 stepping 3
    Crash Reason EXCEPTION_ACCESS_VIOLATION_EXEC
    Crash Address 0x54d7048
    User Comments
    App Notes
    AdapterVendorID: 0x1002, AdapterDeviceID: 0x9611, AdapterSubsysID: 00000000, AdapterDriverVersion: 8.531.0.0
    D3D10 Layers? D3D10 Layers- D3D9 Layers? D3D9 Layers-
    Processor Notes
    EMCheckCompatibility True
    Winsock LSP
    MSAFD Tcpip [TCP/IP] : 2 : 1 :
    MSAFD Tcpip [UDP/IP] : 2 : 2 : %SystemRoot%\system32\mswsock.dll
    MSAFD Tcpip [RAW/IP] : 2 : 3 : %SystemRoot%\system32\mswsock.dll
    RSVP UDP Service Provider : 6 : 2 : %SystemRoot%\system32\rsvpsp.dll
    RSVP TCP Service Provider : 6 : 1 : %SystemRoot%\system32\rsvpsp.dll
    MSAFD NetBIOS [\Device\NetBT_Tcpip_{0BBE6F70-6FFF-4959-B762-459BA69AE89C}] SEQPACKET 4 : 2 : 5 : %SystemRoot%\system32\mswsock.dll
    MSAFD NetBIOS [\Device\NetBT_Tcpip_{0BBE6F70-6FFF-4959-B762-459BA69AE89C}] DATAGRAM 4 : 2 : 2 : %SystemRoot%\system32\mswsock.dll
    MSAFD NetBIOS [\Device\NetBT_Tcpip_{CA2BB869-E7F7-405E-9266-0E2BDF8F748D}] SEQPACKET 1 : 2 : 5 : %SystemRoot%\system32\mswsock.dll
    MSAFD NetBIOS [\Device\NetBT_Tcpip_{CA2BB869-E7F7-405E-9266-0E2BDF8F748D}] DATAGRAM 1 : 2 : 2 : %SystemRoot%\system32\mswsock.dll
    MSAFD NetBIOS [\Device\NetBT_Tcpip_{2FAAFBE0-C5F0-46B6-A02A-3B87402292F7}] SEQPACKET 2 : 2 : 5 : %SystemRoot%\system32\mswsock.dll
    MSAFD NetBIOS [\Device\NetBT_Tcpip_{2FAAFBE0-C5F0-46B6-A02A-3B87402292F7}] DATAGRAM 2 : 2 : 2 : %SystemRoot%\system32\mswsock.dll
    Adapter Vendor ID 0x1002
    Adapter Device ID 0x9611
    Total Virtual Memory 2147352576
    Available Virtual Memory 1770160128
    System Memory Use Percentage 29
    Available Page File 4371468288
    Available Physical Memory 2476265472
    Bugzilla - Report this bug in Firefox, Core, Plug-Ins, or Toolkit
    Related Bugs
    783369 NEW --- Norton Confidential 2012/2013 crashes (couictlr.dll, coffplgn.dll)
    Crashing Thread
    Frame Module Signature Source
    0 @0x54d7048
    1 coFFPlgn.dll coFFPlgn.dll@0x3714
    2 couictlr.dll couictlr.dll@0x28355
    3 couictlr.dll couictlr.dll@0x3dcec
    4 couictlr.dll couictlr.dll@0x35609
    5 couictlr.dll couictlr.dll@0xbe7f
    6 oleaut32.dll APP_DATA::AllocCachedMem
    7 couictlr.dll couictlr.dll@0x6106b
    8 coFFPlgn.dll coFFPlgn.dll@0x590e7
    9 coFFPlgn.dll coFFPlgn.dll@0xa812b
    10 coFFPlgn.dll coFFPlgn.dll@0x51748
    11 coFFPlgn.dll coFFPlgn.dll@0x2bec
    12 coFFPlgn.dll coFFPlgn.dll@0x4ef66
    13 coFFPlgn.dll coFFPlgn.dll@0xb335b
    14 coFFPlgn.dll coFFPlgn.dll@0xc753f
    15 coFFPlgn.dll coFFPlgn.dll@0x3c5a3
    16 coFFPlgn.dll coFFPlgn.dll@0xa7b00
    17 coFFPlgn.dll coFFPlgn.dll@0xa522
    18 coFFPlgn.dll coFFPlgn.dll@0xc6fe
    19 coFFPlgn.dll coFFPlgn.dll@0x2a908
    20 coFFPlgn.dll coFFPlgn.dll@0xc8813
    21 coFFPlgn.dll coFFPlgn.dll@0xa9e51
    22 coFFPlgn.dll coFFPlgn.dll@0x2a346
    23 coFFPlgn.dll coFFPlgn.dll@0xaa35b
    24 xul.dll nsObserverService::NotifyObservers xpcom/ds/nsObserverService.cpp:149
    25 xul.dll nsCOMPtr_base::assign_from_qi obj-firefox/xpcom/build/nsCOMPtr.cpp:56
    26 xul.dll xul.dll@0xebfe67
    27 @0x12c713
    28 xul.dll nsWindowWatcher::RemoveWindow embedding/components/windowwatcher/src/nsWindowWatcher.cpp:1221
    29 xul.dll nsAppShellService::UnregisterTopLevelWindow xpfe/appshell/src/nsAppShellService.cpp:525
    30 xul.dll nsTimerImpl::Release xpcom/threads/nsTimerImpl.cpp:138
    31 xul.dll nsWebShellWindow::Destroy xpfe/appshell/src/nsWebShellWindow.cpp:758
    Show/hide other threads

  • Custom plugin crashes repeatedly when closing tabs

    Hello,
    Our company has a custom plugin which we install onto firefox in order to connect to its API.
    lately a customer complained that our plugin is crashing repeatedly. all i have to go on is this crash report for now:
    https://crash-stats.mozilla.com/report/index/ff38c405-4289-4b72-a82d-fd67a2141208#rawdump
    can anyone help with this?

    The first crash reported seems to be crashing in visual studio. If you are using this to create a website, try a new profile to see it has to do with the interaction with your plugins. [[Use the Profile Manager to create and remove Firefox profiles]] though if they are needed, this might not work. Disable the plugin [plugin PageHook Version:6.0.0.0 Filename:nppagehook.dll ] as this was reported as the culprit of the crash.
    A bug has just been filed for this the second crash and will need further investigation. However it does look like it is crashing in the plugin operation. It is it possible, can you please try to disable you plugins to see if it crashes again.
    Since this also happens when closing tabs and the first crash is hanging please see these steps to prevent hangs: [[Firefox hangs or is not responding - How to fix]]

  • Firefox warns always when closing multiple tabs, even when respective setting is cleared

    Firefox warns always when closing multiple tabs, even when respective setting is cleared. "browser.tabs.warnOnClose" (and "browser.tabs.warnOnCloseOtherTabs" too) are in "false" state. The same behaviour after reset. Firefox 32.0.3, OS - Linux Mint 17.

    Start Firefox in <u>[[Safe Mode|Safe Mode]]</u> to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem.
    *Switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance
    *Do NOT click the Reset button on the Safe Mode start window
    *https://support.mozilla.org/kb/Safe+Mode
    *https://support.mozilla.org/kb/Troubleshooting+extensions+and+themes

  • Firefox sometimes crashes when seraching normal images on google image.

    Firefox sometimes crashes when searching normal images on google and It always crashes when searching images of large size. It stops responding i.e display hangs while scrolling. While clicking on other tabs to activate only title bar status changes but display remains the same corrupted google images. It does not close itself. It started only after google has changed its image search page. I dont want to switch to classic image search.Kindly help.

    You can try disabling the "AVG Safe Search" extension (if you have it.)
    1. Go to 'Tools'<br>
    2. Click 'Addons'<br>
    3. Go to the 'Extensions' tab<br>
    4. Find 'AVG Safe Search' and disable.<br>
    5. Restart FF and test Google image search.<br>

  • Firefox is crashing when i open it-had to switch to ie

    firefox is crashing when i open it-had to switch to ie, after just being upgraded to firefox 3-16 version

    You can check if you can start Firefox in <u>[[Safe Mode|Safe Mode]]</u> by holding down the Shift/Options key.
    *https://support.mozilla.org/kb/Troubleshooting+extensions+and+themes
    *https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration
    If you have submitted crash reports then please post the IDs of one or more recent crash reports that have a "bp-" prefix:
    *bp-xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx
    You can find the Report ID of recent crash reports on the "Help > Troubleshooting Information" page (about:support).
    *Click the "All Crash Reports" button on this page to open the <b>about:crashes</b> page and see all crash reports.
    If necessary then you can open <b>about:</b> pages via the location/address bar.
    See:
    *http://kb.mozillazine.org/Mozilla_Crash_Reporter
    *https://support.mozilla.org/kb/Mozilla+Crash+Reporter
    If you can't open Firefox, see:
    *http://kb.mozillazine.org/Mozilla_Crash_Reporter#Location_of_crash_reports
    *http://kb.mozillazine.org/Mozilla_Crash_Reporter#Viewing_crash_reports
    *https://developer.mozilla.org/How_to_get_a_stacktrace_for_a_bug_report

  • Firefox 22 crashes when clicking a link in a thunderbird 3.011 email

    I updated to FF 22 a couple of days ago and found that when I clik on a link in a Thunderbird email FF doesn't start but immediately crashes. Safe-mode does nothing to help. If I start the browser first it seems to be ok. It is set as the default browser. The only thing that fixed my problem was reverting to FF 21.
    Windows XP SP2
    I've never had issues with FF so this is a new thing. I've tried reinstalling FF 22 and upgraded Thunderbird. It didn't help either.

    We're sorry to hear that your Firefox is crashing when you open it. Please perform the following steps to give us a crash report ID that helps us find out more about the cause of the crash.
    #Press the following shortcut to get a Run window: [Windows] + [R]. This should bring up a window that contains a text field.
    #In that text field, enter %APPDATA% and press Enter. An explorer window should open.
    #From that explorer window, double-click on the ''Mozilla'' folder, then double-click on ''Firefox'' and then on ''Crash reports''. Double-click on ''submitted''.
    #Now, you should see a list of files that contain reports. Go to ''View'' > ''Arrange Icons by'' > ''Modified'' to get the most recent files at the top of the window.
    #Open the most recent 5 files with a text editor and copy the IDs.
    #Paste each ID with '''bp-''' into the reply window on the forums.
    Thanks in advance!
    You can find more information and troubleshooting steps in the [[Firefox crashes]] article.

Maybe you are looking for

  • Nokia 5800 - Will it ever get fixed?

    Well i have had a few problems with my phone the main one is that the browser just closes on its own and you have to start from scratch and then it does it again, now my network provider know about the problem but say they are waiting for nokia to re

  • Google Search Stuck in Spanish

    I'm having a problem with my iPhone. Whenever I use the google search shortcut in the top right of safari, it does the google search but the page is in Spanish. Previously I had my phone set to Spanish to practice learning/etc, but now I have it back

  • RoboHelp 9 HTML Memory Error while processing keywords during layout generation

    While I am attempting to generate a project that has never been generated, I am getting the following error when it states processing keywords. I have no other programs open during the generation and am not really sure why I am getting this error. I

  • Windows WiFi Import Policy not applying

    Quoting from the following TechNet article: https://technet.microsoft.com/en-us/library/dn818903.aspx?f=255&MSPPError=-2147217396 Additionally, for devices that run Windows 8.1 and later, you can import a Wi-Fi configuration profile that was previous

  • Illustrator crashes on launch (cc14, mac)

    I'm using the CC2014, latest version of Illustrator, however when I start the program, it loads and opens, I get the Welcome screen. However as soon as I click away the welcome screen the program crashes (Adobe Illustrator CC 2014 quit unexpectedly.)