Firefox opens to a black screen / Previous post is not helping
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Intel® HD Graphics 3000
I have thoroughly (I think) read the other posts / questions regarding this issue. Like others, I'm experience a completely black screen when opening the new version of Firefox. I can't do (or click on) anything...and it won't open in safe mode.
I'm not very tech-savvy...but I did manage to get to the point where I had Intel do an auto-check to see about updating the graphics card (which was the other recommended fix).
I have a four-year-old Lenovo ThinkPad, BTW. I got the following message:
Current Driver Installed
8.15.10.2321
A customized computer manufacturer driver is installed on your computer. The Intel Driver Update Utility is not able to update the driver. Installing a generic Intel driver instead of the customized computer manufacturer driver may cause technical issues. Contact your computer manufacturer for the latest driver for your computer.
Is there anything else I can do before I contact Lenovo (never fun). I guess not using Firefox is the obvious answer here...but it is my favorite browser. Urgh. Thanks in advance for any advice.
hello, what is the exact product name/number of your thinkpad?
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A 2nd copy of firefox opens with a black screen when opening Firefox
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hello ginapal, other users with this problem all had an embedded intel hd2000/3000 graphics card with an old driver present. in case this also applies to you, here would be a link to update the driver, which in turn should also address the black firefox problem: https://downloadcenter.intel.com/Detail_Desc.aspx?DwnldID=23764 (for win7 64 bit)
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[[Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems]] -
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