Firefox performed an update (I think to version 18) and after that, it crashes when I try to open it. It crashes when I try to start in safe mode as well.
I have performed a complete uninstall and reinstall several times. I've checked all the solutions listed in the database and none of them seem to help. I've downloaded the two recommended malware removal programs, performed a complete scan, but they come up with nothing. I've tried to get the details from the error report, but the crasher reporter won't display any. The only thing I get in D:\Users\<username>\AppData\Roaming\Mozilla\Firefox\Crash Reports\ is a file called LastCrash with the number 1357955879 in the file.
I am running Windows 7, everything has been updated; OS, virus definitions, drivers, etc.
other users have reported that microsoft safety scanner catches & removes this malware - so try to run a scan with it too: http://www.microsoft.com/security/scanner/default.aspx
Similar Messages
-
I updated my ipad mini to ios7 and after that the restrictions have been turned on automatically. It was off before the update and I din do after either. I tried 1234 but it doesn't work. Please help me.
1. It is never a good idea to include personal info like your email address or Apple ID in a post on an open forum.
2. The email you received DOES NOT say your Apple ID cannot be used to unlock this iPad. The email informs you that your Apple ID was used to unlock an iPad. Fortunately the iPad is yours. The message confirms that. If your Apple ID was used to unlock an iPad that was not yours your would then know to change your password. Since the iPad is yours you do not need to change your password.
Is your iPad working? -
I've been having a memory leak/hanging problem for weeks -- FF slowly increases memory usage until it's at almost 100% and then freezes and I have to shut it down via Task Manager/end process.
Last week I updated to FF 12, and I also added the Web Developer 1.1.9 add-on. Now every time I open Firefox it tries to go to the "Web Developer installed" page, but the page never loads. Nothing else will load either.
I can't start in Safe Mode because of the problem with having to close it in Task Manager. I select "restart with add-ons disabled" and it just never opens. The Add-On manager page won't load, so I can't disable Web Developer to see if that's the problem.
I've uninstalled Firefox and reinstalled, and it still goes right back to the Web Developer page when I open the freshly installed copy.
Help, please!Have you already tried clearing the browser cache, opening a blank tab, and trying to open some other website ?
* [[how to clear the cache]]
Instead of trying to open safe mode from within the User Interface menu have you tried alternative methods such as holding the shift key when you start Firefox. (After checking for running Firefox processes or plugincontainer and killing them if found )
* see [[safe mode]]
* [[firefox hangs]]
If using safemode does not help first of all try creating and using a new profile.
* [[Basic Troubleshooting#w_8-make-a-new-profile]]_8-make-a-new-profile
If all the above fail then try a clean re-install of Firefox
* [[Basic Troubleshooting#w_7-reinstall-firefox]]_7-reinstall-firefox -
Firefox used to work fine, then a few days ago it just stopped. When I try to start it, it comes up with a message that "firefox has stopped working". That message comes up over the box that asks if I want to start in safe mode or reset firefox. when i try to close or cancel that message so I can try starting in safe mode, both sets of messages go away.
if I try to start in safe mode using the shift key, the same thing occurs. The same thing occurred after I uninstalled and reinstalled.Do a clean reinstall and delete the Firefox program before (re)installing a fresh copy of the current Firefox release.
*Download the full Firefox installer and save the file to the desktop<br>http://www.mozilla.org/en-US/firefox/all.html
If possible uninstall your current Firefox version to cleanup the Windows registry and settings in security software.
*Do NOT remove "personal data" when you uninstall your current Firefox version, because this will remove all profile folders and you lose personal data like bookmarks and passwords including data in profiles created by other Firefox versions.
Remove the Firefox program before installing that newly downloaded copy of the Firefox installer.
*(32 bit Windows) "C:\Program Files\Mozilla Firefox\"
*(64 bit Windows) "C:\Program Files (x86)\Mozilla Firefox\"
*It is important to delete the Firefox program to remove all the files and make sure that there are no problems with files that were leftover after uninstalling.
*http://kb.mozillazine.org/Uninstalling_Firefox
Your bookmarks and other personal data are stored in the Firefox profile folder and won't be affected by an uninstall and (re)install, but make sure that "remove personal data" is NOT selected when you uninstall Firefox.
If you keep having problems then also create a new profile.
*http://kb.mozillazine.org/Profile_folder_-_Firefox
*http://kb.mozillazine.org/Profile_backup
*http://kb.mozillazine.org/Standard_diagnostic_-_Firefox#Clean_reinstall -
Today I think firefox automatically installed a new version and after that it said my adobe flash was old so I had to update that. Now I can't open links in a new window.
Firefox doesn't install new versions of plugins, but Flash may update itself automatically.<br />
You are still one version behind on Flash, current is Flash 10.1 r85<br />
If the Flash player didn't update properly then you need to download the full version and run the installer as Administrator (right-click: Run as ...)
Flash Global Notifications Settings Panel:<br />
*http://www.macromedia.com/support/documentation/en/flashplayer/help/settings_manager05.html
You are more versions behind on Java updates with having Java 6 U11, current is 6 U22.
*Java Plug-in 1.6.0_11 for Netscape Navigator (DLL Helper)
Update the [[Java]] plugin to the latest version.
*http://java.sun.com/javase/downloads/index.jsp (Java Platform: Download JRE) -
Firefox was working prior to updating to version 17. Then when I click it, it won't start. I tried to start in Safe Mode, also Reset Mode. I tried to uninstall version 17, and do a clean install. Also, I cannot run an older version of Firefox since there is something wrong with my System Restore which isn't keeping a copy. I have been doing things for sometime now. The addons don't seem to be the problem meaning it will start briefly once or twice, but it won't keep working. It just says to start in Safe Mode or Reset, it works once, then same problem reappears. Thanks. also, i've looked at the Profiles, but when I do, it also has a problem starting so I can't create a new profile. I've also tried running Firefox 14. Same thing. Everything is working same way. Any help is badly needed? I have also tried to run malware software. I can't do the memtest. Its too hard for me to try, but I don't think it's my memory. I stopped using FF since it's taken so long to try to fix. I don't won't to do a complete restore of my computer, but it sounds like my only option. What could possibly be wrong? Do I need to show you a HIjack this file. Thanks.
http://kb.mozillazine.org/Standard_diagnostic_%28Firefox%29
-
I recently updated my Firefox to 3.5.9 for Google pack, after doing so Firefox would only open in safe mode. So I started in safe mode that one time. Everafter, when starting firefox it always opens a dialog window about safe mode, I click the option to reset the toolbars and restart, and it starts normally. I'd like to make it stop opening with this dialog, and just open normally without asking about safe mode.
== This happened ==
Every time Firefox opened
== I updated FirefoxSee: http://support.mozilla.com/en-US/kb/Firefox+is+stuck+in+Safe+Mode
Your Firefox 3.5.9 is 2 versions behind. The current version is Firefox 3.5.11 which includes several security updates. In addition, support and updates for the Firefox 3.5.x series is planned to end in August 2010. Consider upgrading to the latest version Firefox 3.6.8:
Download Firefox 3.6.8 here: http://www.mozilla.com/en-US/firefox/all.html
See:
http://support.mozilla.com/en-US/kb/Installing+Firefox
http://support.mozilla.com/en-US/kb/Updating+Firefox -
hello,
i restored and updated my iphone 4 to the latest version of 5.1.1 and after that when i connect my mobile to i tunes all i see is a big rectangle and a apple logo on left and a small lock on right side please help me fix this problem.I sloved this issue by resting my phone from settings>general>reset>reset all settings...the problem will be fixed
-
My forward and back buttons are greyed out after update to Firefox 8. Tried to move to 9 beta, but same behavior. Back and Forward also greyed out in right click menu.
Attempted to fix by updating all plugins and extensions, then disabled all plugins and extensions, and then tried to start in safe mode. Nothing worked.You could have backed up your profile folder. If you did, [[Recovering important data from an old profile]] can help :)
-
I can't update to the latest version of iTunes - complains that iTunes10.7.dmg is corrupt?
I can't update to the latest version of iTunes - complains that iTunes10.7.dmg is corrupt?
Surely iTunes should be upgraded automatically? It always has in the past.
Typically a computer does not automatically update itself. This would be highly undesirable in my opinion. What if it was it started doing it just as you were going to do a presentation? I have never heard of iTunes automatically updating itself.
Why do I have to download it again?
You can let Software Update do this if you wish.
And why from the Apple website and not the itunes website?
What iTunes web site? The "iTunes website" is the Apple web site.
And if I do, wont I lose all my playlists, the info from my old phone etc.
No, you shouldn't but once a month somebody complains here than an update wiped their iTunes collection. Not sure I believe them since i don't see how it could do it, but you should always back up first.
I have just bought an iphone 5, delivered today, which wont sync with 10.6.3.
Correct. An iPhone 5 requires iTunes 10.7
When I try to upgrade via iTunes, it tells me that I have the latest version.
Maybe it is the latest version your computer can run with the operrating system version you are using.
At this point I am just going to say it is polite to leave this topic to answer the questions of the original poster (OP). You are facing a pretty different set of issues and you should start your own topic where we can focus on your issues and not get it all muddled up with the OP's. -
I have updated my iOS to 4.3.5.... And after that my 3gs iPhone still behaving like previous. Versions of iOS....... My iPhone. Showing no new feature which apple has added to iOS 5 like icloud , imessage... Should I update it again...?
anshulmajoka wrote:
I have updated my iOS to 4.3.5.... And after that my 3gs iPhone still behaving like previous. Versions of iOS....... My iPhone. Showing no new feature which apple has added to iOS 5 like icloud , imessage... Should I update it again...?
iOS 4.3.5 is not the same as iOS 5. iOS 5 with the new features you list has not been released.
Stedman -
firefox 3.6 runs great .but when i install 4 all it does is crash when it starts up.
did a full uninstall. and then deleted all firefox folders
then installed firefox onto a 2nd drive.. to see if that would help. stop it from crashing when it starts up.
but no go.
updated my vid driver.. still no go
it will start in safe mode.. so i tryed disabling all extensions and plugins. still firefox 4 just crashs when it starts up.
it would be nice. if .firefox crashed .it would just tell you why...............
if i missed something .hope some one can help..
Thanks
PS
i love firfox 3.6 .. but why would you put out trash like this. it will not even start up.
are you trying to be more like Internet Explorer.
crash.....crash....crash...
reinstalled 3.6 and stoped the auto updating for now.'''bold text'''If it does work in Safe-mode then disable all extensions and then try to find which is causing it by enabling one at a time until the problem reappears.
* Use "Disable all add-ons" on the [[Safe mode]] start window to disable all extensions.
* Close and restart Firefox after each change via "File > Exit" (Mac: "Firefox > Quit"; Linux: "File > Quit")
* [[Troubleshooting extensions and themes]]
Your above posted system details show outdated plugin(s) with known security and stability risks that you should update.
# Shockwave Flash 9.0 r280
# Adobe PDF Plug-In For Firefox and Netscape 8.2.6
You can find the old Flash plugin file NPSWF32.DLL in the plugins folder within the Firefox program folder (C:\Program Files\Mozilla Firefox\plugins\) and remove that file.
* http://kb.mozillazine.org/Issues_related_to_plugins#Identifying_installed_plugins
Update the [[Managing the Flash plugin|Flash]] plugin to the latest version.
*http://kb.mozillazine.org/Flash
*http://www.adobe.com/software/flash/about/
Update the [[Adobe Reader]] plugin to the latest version.
*http://get.adobe.com/reader/otherversions/ -
Firefox crashes at start in Safe mode - On ONE user account ONLY
Firefox crashes at start in Safe mode - On one user account on PC only
I have done everything on Firefox crash checklist
No '''Report ID''' since no start.
So no nothing in further support? See below
https://support.mozilla.com/en-US/kb/Firefox%20crashes#w_check-to-see-if-the-crash-happens-in-safe-mode
'''Get help fixing this crash'''
Figuring out the cause of a crash can be difficult. If you've tried the steps above and can't get Firefox to stop crashing, the steps below will show you how to collect information about your crash so our volunteers can help you.
1. In the Firefox Location bar, type about:crashes and hit Enter. A page listing submitted crash reports will appear. '''NO START so no Firefox Location bar'''
2. Right-click on the latest crash under Report ID and choose Open Link in New Tab. '''NO START so NO Firefox Report ID and not possible to choose Open Link in New Tab'''.
A tab will open to a page on crash-stats.mozilla.com, saying that "Your report is being processed". When it is finished processing, your report will load. '''NO START so NO Firefox Report ID and NO report will load so dead end and no help or support possible'''
3. Click this special link to ask for help with your crash.
Note: This link is only valid for help with crashes.
'''I have done this but can not find my question nor any answer neither. So what is next step to find support help?'''Hi Max,
Congratulations, at least you made a stab at solving the problem. I think a lot of users used to glance at that KB article ([[firefox crashes]]) and give up trying!
Hopefully the crash instructions will be further modified soon, (some of us consider the following is an [/kb/Firefox%20crashes/discuss/1855 omission] that needs correcting) have a look at this article for an explanation of how to get the crash ID from your OS even without using firefox:
* http://kb.mozillazine.org/Breakpad#Location_of_crash_reports
The XP OS is likely to use smoke and mirrors to make it look like you have a totally
separate installation of firefox for each account, but normally you have the one set of (most) program files, and then for firefox separate [[profiles]]. So this indicates the problem is likely to be in the profile of the problem account, or down to a plugin, malware or other issue relating to that account. <br/>(I note you have already scanned for malware with MSE, that should detect a particular trojan that is a top cause of firefox 6 crashes)
If you create a new clean profile in that account hopefully it will solve the crash problem, you can then address the issue of copying settings, bookmarks. passwords etc back. BUT before attempting that ensure that you disable all plugins, ([[safe mode]] does not disable plugins) if you have not already done so. Some plugins may not show up in Firefox's list, you may need to look at the OS program lists.
I note you mention banking, a particular utility ''IDvault'' (I think Comcast supply it) has been causing crashes. Are you using IDvault ? <br/> (IDvault should be fixed soon bug684748; version 1.0.627 may have been fixed, but standalone version 5.9.627 has not yet been fixed )
See also
* [[troubleshooting plugins]]
* [[firefox crashes when you open it]] -
A few weeks ago, I updated to a newer Firefox (I can't figure out how to find the version) and now FF starts in safe mode with a list of change options. None of them change anything. What do I do?
I've used Firefox for 5 years, and the crashing now is the worst it's ever been. I hope they get a fix soon, I've just reverted to Chrome... ARGH
-
Browing the web, Firefox crashed. Typical "this is embarrassing" window appeared and I could choose to restore or start new session. I tried to restore, and nothing happened. Mozilla Crash Reporter appeared, the option to quit Firefox seems to work but restarting just brings back the Crash Reporter. I tried uninstalling and reinstalling Firefox, but Crash Reporter persists. I tried looking through your articles on crash on startup, but I cannot open Profile Manager, nor start in safe mode, nor anything else, with that Crash Reporter popping up. I can't give you a crash ID as I can't type anything into Firefox address bar if I can't open the program. I'm running Windows 7 starter edition on a netbook. Honetly really only use Firefox on this machine, so help would be appreciated! Thanks.
Maybe you did't understand my previous statement. There are no crashes in FF 3.6, There is no previous evidence FF 14 was ever here, I completely uninstalled all trace of Firefox, no app data, no preferences, no cache. I will upgrade to FF14 so I can send IDs,
so here ya go.
Crash ID: bp-fa9da320-92dc-47f7-afff-33e702120718
AdapterDeviceID: 0x2a02
AdapterVendorID: 0x8086
Add-ons: {972ce4c6-7e08-4474-a285-3208198ce6fd}:14.0.1
BuildID: 20120713134347
CrashTime: 1342655269
EMCheckCompatibility: true
Email: [email protected]
FramePoisonBase: 7ffffffff0dea000
FramePoisonSize: 4096
InstallTime: 1342655256
Notes: AdapterVendorID: 0x8086, AdapterDeviceID: 0x2a02GL Context? GL Context+ GL Layers? GL Layers+
ProductID: {ec8030f7-c20a-464f-9b0e-13a3a9e97384}
ProductName: Firefox
ReleaseChannel: release
StartupTime: 1342655256
Theme: classic/1.0
Throttleable: 1
URL: http://www.mozilla.org/en-US/firefox/14.0.1/whatsnew/?oldversion=rv:1.9.2.13
Vendor: Mozilla
Version: 14.0.1
This report also contains technical information about the state of the application when it crashed.
Maybe you are looking for
-
How to get new controller instance instead of a cached one?
Hi, I have the following problem. I am working on a stateful mvc application. You can search for items and then click on a button which allows you to see the details of an item in a new window and it is possible to modify it. I use standard javascrip
-
Connection issues after upgrade to Mountain Lion
Very strange internet connection problem here after upgrade to Mountain Lion. I just upgraded MacBook (early 2009) to Mountain Lion. After upgrade, I'm having problems connecting to certain websites (ESPN, CNN, etc.), and I can't connect to the compu
-
MBP Stops Connection to the Internet
Hey, So I just got a new Mac Book Pro and have been having problems with the internet. I am using an airport extreme for my internet and have wireless speakers set up in my room with an express. For some reason when ever I try downloading media on it
-
Unable to configure PPPoE in Cisco 877 for DSL connectivity
Hi, I am trying to setup a DSL connection with Cisco 877 as the CPE. The CLI does not list the option of PPPoE for protocol in the vpdn group config prompt. If i manually enter PPPoE as the encapsulation, the vpdn group configured vanishes from the c
-
Business Graphics and model nodes
Hello, is it possible to bind a business graphics UI element in Java WebDynpro to a model node or does it have to be a value node? Thanks, Michael