Firefox persistently wants to restart and then suggests to install important update that it cannot find on the server!
Hi,
Every day I receive a request to restart Firefox after an update. I do this and then shortly after I receive a message that says 'It is strongly recommended that you install this update'. If I agree Firefox says 'connecting to server' and shows a cyclic progress bar building left to right for hours (days if not cancelled). So I now cancel the update but even so I get the added issue explained below.
The Vista 'Start' menu shows a pending update every day coincidental with the above (N.B. MS only post updates on Tuesday-Wednesday nights unless a severe security fix) and some programs will not work until I restart the computer!
This is most annoying and a resolution is required soonest please. If you need more information please let me know.
Thanks for otherwise a great product.
Regards
Ray Carroll
See if anything in this post might help...
https://discussions.apple.com/message/22905774#22905774
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What happened first is Firefox was revving and using most of my CPU, ultimately "not responding" too easily and for too long, so I closed it in order to reopen it, but Firefox remained running in background (Task Mgr, Processes) after closing, continuing to use almost all my CPU, so I ended the process in Task Mgr.
When I went to re-open it, window opened and told me Firefox could not be opened because another "instance"(?) was still running, to close it or restart Windows. I couldn't close it because I already closed it AND ended the process, so I restarted Windows.
When I tried to open Firefox, I got the same pop-up. I think I restarted Windows one more time, and then uninstalled Firefox, except for my personal settings (in order to save the bookmarks, which I couldn't find in the Firefox folder in Program Files (only Favorites, which were not my bookmarks; I later wondered if they were part of the Firefox add-on "Add This" --??).
I then uninstalled Firefox and re-installed it. When I tried to start the newly re-installed program, I had the same pop-up telling me Firefox was already running and to close it or restart Windows.
I searched my computer folders for anything that might help, did a Search of the computer for "Firefox", and was given some Firefox folders and if they weren't from the new re-install, I deleted them. One thing I noticed was that the program folder did NOT have the program (Firefox.exe) icon to start Firefox.
I uninstalled Firefox and had to resort to using Internet Explorer, which I do NOT like. My rich library of bookmarks are who knows where.
I don't know if this is related, but in searching my computer's Administrative Services and Component Tools (and the like) hoping to find something that would help me fix Firefox, I inadvertently learned that "MMC could not create the snap-in. The snap-in might not have been installed correctly. Name: .NET Framework 1.1 Config."
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*http://kb.mozillazine.org/Default_browser
*https://support.mozilla.org/kb/How+to+make+Firefox+the+default+browser
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Help>About Firefox> says I am using Firefox/3.6.10./GTB7.1 I get a note from Mozilla that there is an update. I download it after granting permission to change my machine. I say OK. A green bar slides across the monitor announcing that the update is being downloaded. When I then assume it is being installed I get the following error: The update could not be installed. Please make sure there are no other copies of Firefox running on your computer, and then restart Firefox to try again. There are no other copies running. The machine is not on a network. I am using WIN7
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Late here, heading to sleep. Marilyn -
I click on Firefox and it says that Firefox is installing your updates and will start in a few minutes. Then I get "The update could not be installed. Please make sure there are no other copies of Firefox running on your computer, and then restart Firefox to try again." this cycle never ends. Do I need to deinstall Firefox and re-install? If I do that, do i lose all of my bookmarks, etc?
See http://kb.mozillazine.org/Software_Update (Software Update not working properly)
Remove the files in the updates and updates\0 folder:
*C:\Documents and Settings\<user>\Local Settings\Application Data\Mozilla\Firefox\Mozilla Firefox\updates
*(%USERPROFILE%\Local Settings\Application Data\Mozilla\Firefox\Mozilla Firefox\updates)
*C:\Program Files\Mozilla Firefox\updates
*Do a clean reinstall and download a fresh Firefox copy from http://www.mozilla.com/firefox/all.html and save the file to the desktop.
*Uninstall your current Firefox version and remove the Firefox program folder before installing that copy of the Firefox installer. Do not remove personal data when uninstalling.
*It is important to delete the Firefox program folder to remove all the files and make sure that there are no problems with files that were leftover after uninstalling.
You can skip the step to create a new profile, that is not necessary for this issue.
See http://kb.mozillazine.org/Standard_diagnostic_-_Firefox#Clean_reinstall -
I want to uninstall and then reinstall Firefox but I can't uninstall it. Nothing happens when I click remove in program access and defaults and the helper.exe file in the firefox uninstall dir doesn't do anything either.
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My release is installed not in default drive C:\. I installed in the other Partition on my PC.
I don't have other release installed.Try a clean re-install.
* Download the setup file from http://www.mozilla.com/en-US/firefox/RC (this is for the Firefox 4 release candidate)
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This process does not remove the Firefox user data such as bookmarks and passwords which are stored elsewhere in the profile folder.
You may also need to manually reset the Software Update feature by deleting the software update files as shown in the "Software Update not working properly" section here - http://kb.mozillazine.org/Software_Update
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