FIrefox repeatedly crashes at startup or just after opening a webpage
Firefox repeatedly crashes on startup or just after opening a new page, I've tried downgrading my browser to FF 18 & the problem still occurs. Firefox won't even run properly in safe mode. I have included the latest crash report: bp-d8715a6c-6208-4420-8df4-cae752130307
Hi Spirax, if your new profile works after a restart or two, you may want to start back up in your old profile and use the Reset feature. This is a lot easier than manually copying data to your new profile, although that is another option.
Some reading for you:
* [[Reset Firefox – easily fix most problems]]
* [[Recovering important data from an old profile]]
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My Hard drive crashed on my PC just after I bought my new iphone 4s, which I hadnt sinked yet with my itunes account. I had many photos of my kids backed up on icloud which is all I care about retrieving! Is there ANY way to retrieve those pictures? I have read through countless blogs and forums relating to my problem and it doesnt seem as though anybody has had the same problem. I performed a back up of my icloud just before selling my last Iphone. I bought a new Iphone, and before I got the chance to sinc it to my itunes/icloud account, my hard drive crashed (yes I am sure it was my hard drive). So now I have a new computer and have absolutely no idea how to retrieve any of it or if retrieval is even possible. Any help you can provide to me would be greatly appreciated. Thanks in advance for any help you can provide.
rodolfovaldez17 wrote:
My hard drive recently crashed and I cannot recover it. I
See these 2 Links...
Recovering your iTunes library from your iPod or iOS device
https://discussions.apple.com/docs/DOC-3991
Syncing to a New Computer...
https://discussions.apple.com/docs/DOC-3141 -
Firefox crashes at startup or shortly after
Hi
Whenever I open Firefox 31 (on mavericks) it crashes at startup or after browsing a minute or two. Already tried:
- disabled HW acceleration
- disabled add-ons
- re-installed ff
- deleted profile
problem still exists. I get the following error message:
AdapterDeviceID: 0x6741
AdapterVendorID: 0x1002
Add-ons: %7B972ce4c6-7e08-4474-a285-3208198ce6fd%7D:31.0
BuildID: 20140716183446
CrashTime: 1408087029
EMCheckCompatibility: true
EventLoopNestingLevel: 1
FramePoisonBase: 7ffffffff0dea000
FramePoisonSize: 4096
InstallTime: 1408083991
Notes: AdapterVendorID: 0x1002, AdapterDeviceID: 0x6741
ProductID: {ec8030f7-c20a-464f-9b0e-13a3a9e97384}
ProductName: Firefox
ReleaseChannel: release
SecondsSinceLastCrash: 217
StartupTime: 1408086927
Theme: classic/1.0
Throttleable: 1
Vendor: Mozilla
Version: 31.0
useragent_locale: de
can anyone help? thanksHi Cominottom,
Thank you for your question, this is a response to the "escalate" tag. I understand that Firefox crashes on a specific website and that you have removed java, disabled hardware acceleration, have tried a new profile and disabled extensions and removed faulty RAM.
The only hint is the signature, and the line it breaks in is when the page is getting the boolean info of the SVG. However there are no svg elements on the page. However the page does require javascript. I am wondering if it has to do with the graphic drivers, since there was an update to your hardware. [[Upgrade your graphics drivers to use hardware acceleration and WebGL]]
Just an observation:
The previous config for the Raedon was:
layers.acceleration.force-enabled = true
gfx.direct2d.force-enabled = true
where currently you have :
gfx.blacklist.direct2d: 3
gfx.blacklist.layers.direct3d9: 3
layers.acceleration.disabled: True
Can you try to create a new profile for the new hardware set up to see if there is an improvement? [[Use the Profile Manager to create and remove Firefox profiles]]
Looking forward to your reply! -
Firefox repeatedly crashes even after i send in crash report, support page no help?
''locking as a duplicate - https://support.mozilla.com/en-US/questions/793914''
Hi, when firefox crashes, I click the submit a report button only for it to crash again. It just keeps doing this repeatedly until I'm forced to start a new session and lose all my saved pages. I also can't refresh any new pages or tabs I open. The support pages are of no help and I don't think customer service will be of any help either. Could anyone help me with both of these problems? Thanks.''locking as a duplicate - https://support.mozilla.com/en-US/questions/793914''
Hi, when firefox crashes, I click the submit a report button only for it to crash again. It just keeps doing this repeatedly until I'm forced to start a new session and lose all my saved pages. I also can't refresh any new pages or tabs I open. The support pages are of no help and I don't think customer service will be of any help either. Could anyone help me with both of these problems? Thanks. -
Firefox consistently crashes at startup
Firefox is consistently crashing at startup even in safe mode. Only Firefox is giving me problems, Internet Explorer and other programs works fine.
One of these two things usually happen:
The first is that it will slow the computer to a crawl and then Werfault will close the program. This usually happens when I first try Firefox after booting. Under Event Viewer it generates the following two Application errors:
Event 1000 - Faulting application firefox.exe, version 11.0.0.4454, time stamp 0x4f5ecc44, faulting module MSVCR80.dll, version 8.0.50727.6195, time stamp 0x4dcddbf3, exception code 0xc0000006, fault offset 0x0003a7f7, process id 0x1674, application start time 0x01cd092f8d05a15e.
Event 1005 - Windows cannot access the file C:\Windows\winsxs\x86_microsoft.vc80.crt_1fc8b3b9a1e18e3b_8.0.50727.6195_none_d09154e044272b9a\msvcr80.dll for one of the following reasons: there is a problem with the network connection, the disk that the file is stored on, or the storage drivers installed on this computer; or the disk is missing. Windows closed the program Firefox because of this error.
Program: Firefox
File: C:\Windows\winsxs\x86_microsoft.vc80.crt_1fc8b3b9a1e18e3b_8.0.50727.6195_none_d09154e044272b9a\msvcr80.dll
Additional Data
Error value: C000009C
Disk type: 3
The second thing that consistently happens not long after the above is if I try Firefox it will instead generate the crash reporter and show this:
AdapterDeviceID: 03d0
AdapterVendorID: 10de
AvailableVirtualMemory: 1925783552
BuildID: 20120312181643
CrashTime: 1332533354
EMCheckCompatibility: true
FramePoisonBase: 00000000f0de0000
FramePoisonSize: 65536
InstallTime: 1332406199
Notes: AdapterVendorID: 10de, AdapterDeviceID: 03d0, AdapterSubsysID: 26011019, AdapterDriverVersion: 8.17.12.9610
ProductID: {ec8030f7-c20a-464f-9b0e-13a3a9e97384}
ProductName: Firefox
ReleaseChannel: release
SecondsSinceLastCrash: 46
StartupTime: 1332533335
SystemMemoryUsePercentage: 37
Theme: classic/1.0
Throttleable: 1
TotalVirtualMemory: 2147352576
URL:
Vendor: Mozilla
Version: 11.0
Winsock_LSP: MSAFD Tcpip [TCP/IP] : 2 : 1 :
MSAFD Tcpip [UDP/IP] : 2 : 2 : %SystemRoot%\system32\mswsock.dll
MSAFD Tcpip [RAW/IP] : 2 : 3 :
MSAFD Tcpip [TCP/IPv6] : 2 : 1 : %SystemRoot%\system32\mswsock.dll
MSAFD Tcpip [UDP/IPv6] : 2 : 2 :
MSAFD Tcpip [RAW/IPv6] : 2 : 3 : %SystemRoot%\system32\mswsock.dll
RSVP TCPv6 Service Provider : 2 : 1 :
RSVP TCP Service Provider : 2 : 1 : %SystemRoot%\system32\mswsock.dll
RSVP UDPv6 Service Provider : 2 : 2 :
RSVP UDP Service Provider : 2 : 2 : %SystemRoot%\system32\mswsock.dll
MSAFD NetBIOS [\Device\NetBT_Tcpip_{7225B89C-C910-42F1-A560-D0EFB0E774C1}] SEQPACKET 2 : 2 : 5 :
MSAFD NetBIOS [\Device\NetBT_Tcpip_{7225B89C-C910-42F1-A560-D0EFB0E774C1}] DATAGRAM 2 : 2 : 2 : %SystemRoot%\system32\mswsock.dll
MSAFD NetBIOS [\Device\NetBT_Tcpip6_{6C37D96C-24E1-44E9-84A0-EE7289C6B494}] SEQPACKET 1 : 2 : 5 :
MSAFD NetBIOS [\Device\NetBT_Tcpip6_{6C37D96C-24E1-44E9-84A0-EE7289C6B494}] DATAGRAM 1 : 2 : 2 : %SystemRoot%\system32\mswsock.dll
MSAFD NetBIOS [\Device\NetBT_Tcpip6_{B36F64DF-9B03-498F-847F-B44147E80314}] SEQPACKET 0 : 2 : 5 :
MSAFD NetBIOS [\Device\NetBT_Tcpip6_{B36F64DF-9B03-498F-847F-B44147E80314}] DATAGRAM 0 : 2 : 2 : %SystemRoot%\system32\mswsock.dll
MSAFD NetBIOS [\Device\NetBT_Tcpip6_{7225B89C-C910-42F1-A560-D0EFB0E774C1}] SEQPACKET 3 : 2 : 5 :
MSAFD NetBIOS [\Device\NetBT_Tcpip6_{7225B89C-C910-42F1-A560-D0EFB0E774C1}] DATAGRAM 3 : 2 : 2 : %SystemRoot%\system32\mswsock.dll
Oddly enough, if I screw with it long enough it may start to work and when it does it will start up and work fine from then on until I shut down my PC. Once it's boot up again, the consistent crashing returns.
I've searched Google and have tried everything to no avail. I've done clean installs of Firefox, system restore, chkdsk for both system files and bad blocks, registry cleaner, uninstalling all versions of Visual Runtime C++, full scan for malware/virus, etc. and nothing has worked. Help please.That can be a problem with accessing the secmod.db file in the profile folder.
Rename secmod.db (secmod.db.old) in the Firefox Profile Folder in case there is a problem with the file.
You can use this button to go to the Firefox profile folder:
*Help > Troubleshooting Information > Profile Directory: Open Containing Folder
Create a new profile as a test to check if your current profile is causing the problems.
See "Basic Troubleshooting: Make a new profile":
*https://support.mozilla.org/kb/Basic+Troubleshooting#w_8-make-a-new-profile
If that new profile works then you can transfer some files from the old profile to that new profile, but be careful not to copy corrupted files.
See:
*http://kb.mozillazine.org/Transferring_data_to_a_new_profile_-_Firefox -
Sync plugin causes firefox to crash on startup.
After I install the sync plugin, firefox crashes on startup. Firefox will work in safe-mode. Furthermore firefox will run once in normal mode after being in safe-mode, but then revert back to crashing until the next safe-mode execution.
I have 4 computers running firefox w/ sync and only one of them displays this problem.I have uninstalled and then installed the sync plugin.
I have uninstalled and the installed firefox.
I have run firefox -profile-manager and created a new profile.
Thank you for the info regarding the .so and and log file.
When firefox crashes nothing is appended to the log file. So I started looking at the access times on WeaveCrypto.so. When firefox successfully starts in normal mode, the access time on the .so in the x86_64 directory is set. However, when firefox crashes the access time does not get set (ie. WeaveCrypto.so is never accessed.)
I am still confident that this has something to do the extension Firefox Sync 1.5.1 since if it is uninstalled or disabled everything works perfectly. On a side note, this problem is not new to this computer it has occurred with all versions of the extension starting at (I think) 1.3.
It does not appear to be an extension conflict. The crashes still occur if I disable every extension except Firefox Sync. -
CRASH at startup ... after clean uninstall/ re-install
I am completely lost and tired...
I am using CS4 suite (PHOTOSHOP, AE, BRIDGE, PREMIERE PRO).
Yesterday the MEDIA ENCODER crashed at startup... unable to launch it ...
I am now aware tha troubleshooting CS4 is a nightmare and I ofthen uninstall and reinstall the whole thing as it appears (and is recomended by ADOBE) to solve the problem...
So I did it
And now PHOTOSHOP carshes at startup
It does not even get to the splash screen....
here are some details...
Problem signature:
Problem Event Name: APPCRASH
Application Name: Photoshop.exe
Application Version: 11.0.0.0
Application Timestamp: 48d38aa7
Fault Module Name: AdobeLM_libFNP.dll
Fault Module Version: 11.5.0.1
Fault Module Timestamp: 4783cc97
Exception Code: c0000005
Exception Offset: 00000000000f0ed2
OS Version: 6.1.7600.2.0.0.768.3
Locale ID: 4105
Additional Information 1: f2b1
Additional Information 2: f2b15128293fbde7796ec9e2c2a99663
Additional Information 3: 088b
Additional Information 4: 088b3acdfef7f65ec6fd9485d5d1c49e
Read our privacy statement online:
http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0409
If the online privacy statement is not available, please read our privacy statement offline:
C:\Windows\system32\en-US\erofflps.txt
AE and PREMIERE and MEDIA ENCODER all do the same ...
I uninstalled AGAIN cs4 ... used the CS4 cleaning utility following ADOBE's procedure - de activated my anti virus - the fire wall - deactivated the internet .. and performed a new install ... EXACTLY the same ...
The only ADOBE app that starts is BRIDGE.
I just tried to go to the "update" menu and expected an adobe automatyic update ... but guess what ... bridge crashes ...
I am using W7 64 bit - 8g ram
quadro video card with latest driver (FX3450)
... I have VERY little stuff on my machine (DELL WORKSTATION PRECISION 690 dual xeon 3ghz)
any help is appreciated ...
I lost over 10 days of hard creative work using CS4 in the last month ...
My latest lost work is due to new problems that were provoked by trying to solve other problems ... now I cannot work at all ...
help !!!!
what did I do wrong ?!
there must be something ... do I need to re install W7 ?
thanksStartup - Gray, Blue or White screen at boot, w/spinner/progress bar
Startup - Gray Screen
Startup Issues - Resolve
Startup Issues - Resolve (2)
Startup Issues - Resolve (3) -
Firefox 7 crashes (on startup) when running on Win7 as standard user.
Upgraded from 6.02 to 7.0 (automatically) on Win7. Running as standard user, FF 7 crashes on startup. Running with admin rights, FF starts up ok. Was running 6.02 as standard user with no issues. Disabled all plug-ins, and same result. Submitted this without the crash ID as well, but now have figured out how to supply it. Cannot see how to startup FF on win7 in 'safe' mode. Shift key during launch doesn't work. No menu items for 'start ff in safe mode.
Here's a workaround for users using Oracle ESSO version 11.1.1.5.0 on win7. The workaround removes the startup of the v-GO helper object for mozilla.
Note that this also means no SSO support for FireFox.
1st - on installation of ESSO - try turning off the Mozilla helper (custom install).
A registry fix will also work
(Try at your own risk and backup before editing the registry.) YMMV for this workaround and other versions/flavors of SSO/Tivoli/v-GO and Windows.
Key is
[HKEY_LOCAL_MACHINE\SOFTWARE\Passlogix\Extensions\AccessManager\StartupApps]
Remove the line starting "MozHOPath"
Restart v-GO SSO or reboot -
Firefox 24 crashes upon startup
We have several workstation in our environment that Firefox is crashing on when trying to start it. This happened after upgrading them from Firefox 23 to Firefox 24. Uninstalling the product and then re-installing it doesn't help. I'm also unable to start it in Safe-Mode.
We're sorry to hear that your Firefox seems to be crashing when you open it. Please perform the following steps to give us a crash report ID that helps us find out more about the cause of the crash.
#Press the following shortcut to get a Run window: [Windows] + [R]. This should bring up a window that contains a text field.
#In that text field, enter %APPDATA% and press Enter. An explorer window should open.
#From that explorer window, double-click on the ''Mozilla'' folder, then double-click on ''Firefox'' and then on ''Crash reports''. Double-click on ''submitted''.
#Now, you should see a list of files that contain reports. Go to ''View'' > ''Arrange Icons by'' > ''Modified'' to get the most recent files at the top of the window.
#Open the most recent 5 files with a text editor and copy the IDs.
#Paste each ID with '''bp-''' into the reply window on the forums.
Thanks in advance!
You can find more information and troubleshooting steps in the [[Firefox crashes]] article. -
Launchpad Closes just after opening OSX Lion ?
I've Just Purchased a Macbook Pro 15" (I Guess It's Late 2011 Model) . It had the OSX Lion 10.7.2 , I updated it to 10.7.4 . Now Since I Purchased It,It Keeps Crashing. like Launchpad and Dashboard Closes Just after it is opened ...
Please tell me Solution to this ?Yeah , I figured it Out. It was an Issue of the configuration of the lauchpad. I Deleted the File and Restarted the Laptop. And It Worked!!
Steps,
1. Go to Finder.
2. Click on Go and after that on Go to Folder.
3. Type here " ~/Library/Application Support/Dock "
4. Now You'll Find a ".db" File.
5. Delete it and Restart the computer.
6. Enjoy!. -
Acrobat Pro X crushes just after opening (Mac OS 10.7.5)
Hi! I just bought Adobe Creative Suite 6, everything is fine but Adobe Acrobat Pro X that crushes immediately after opening. It is updated to the last update and I have Mac OS 10.7.5. Does this problem disappear moving to Maverics?
I had problems from the beginning with Acrobat because it it didn't installed automatically, I had to search for its own .dmg in folders, and as you can see from the attached image I cannot uninstall it either because it is not in the list, is it normal??
Hope you can help me since it is a software I really need!
Thank you, all bestsI think you should ask in the Acrobat forum. This is the Reader one.
http://forums.adobe.com/community/acrobat -
Firefox repeatedly crashes about 5 seconds after startup
I'm currently running the latest firefox according to ''About Firefox''. When I start up firefox, it will appear as expected, but then after 5 - 10 seconds it will just crash, bang gone, no dialogue boxes, nothing placed into the event viewer, no nothing. I then attempt to start it again and it crashes again. This can happen up to 6 - 8 times in a row. Sometimes if I hit a website on the Bookmarks Toolbar, the website will start loading but then firefox crashes. Subsequently sometimes I get the "Whoops we crashed" page upon startup, other times I don't. Other times loading a website will succeed. Is there a log file somewhere that will tell me what's going on? Any suggestions as to what could be wrong or will help the powers to be track down the problem greatly appreciated.
Haven't had a chance to dig into the db tables yet but there is something which is a bit weird. I've been led to believe, from web searches/forums/etc, that the one profile can be used by both a Windows install and also a Linux install. With this in mind, I have a machine that dual boots XP and Gentoo Linux.
I have the XP disk readable from the Linux install and the Linux install of Firefox gets its profile from the XP disk. When I start up Firefox in Linux, which is reading the XP partition for the common profile, there are no problems whatsoever. Firefox starts up fine, first time, every time. On the other hand, when I attempt to fire up the XP install of Firefox, I get the problem of the continual crashes after start up.
Considering this is the 5th comment I've made regarding this problem, along with the couple of Crash Reports that have been sent back to ''Head Office'', and having heard nothing from these support ''volunteer superheroes'', I'm just wondering if anyone is actually reading this? -
After restore , uninstall, and reinstall, firefox still crashes on startup on Mac
I had about 20-30 tabs open, but that has never been an issue. Firefox was slow to load an active page, and suggested restore. I clicked restore and tried to reopen firefox. the main page came up and then crashed. I tried again and it crashed again. I opened in safe mode, and it crashed. I uninstalled from the app folder, opened opera to download and reinstall, and it still crashed. That was two days ago. I cleaned everything off the computer related to firefox in the spotlight search, and uninstalled and reinstalled. It opened for a little longer, and crashed again.
AdapterDeviceID: 0x 863
AdapterDriverVersion:
AdapterVendorID: 0x10de
Add-ons: %7B972ce4c6-7e08-4474-a285-3208198ce6fd%7D:33.1.1
BuildID: 20141113143407
CrashTime: 1416511016
EMCheckCompatibility: true
EventLoopNestingLevel: 1
FramePoisonBase: 7ffffffff0dea000
FramePoisonSize: 4096
InstallTime: 1416177811
Notes: AdapterVendorID: 0x10de, AdapterDeviceID: 0x 863GL Layers? GL Context? GL Context+ GL Layers+
ProductID: {ec8030f7-c20a-464f-9b0e-13a3a9e97384}
ProductName: Firefox
ReleaseChannel: release
SecondsSinceLastCrash: 167372
StartupTime: 1416510925
Theme: classic/1.0
Throttleable: 1
URL: about:home
Vendor: Mozilla
Version: 33.1.1
useragent_locale: en-US
This report also contains technical information about the state of the application when it crashed.That is a problem with the "Facebook Photo Uploader" (fbplugin).
*[https://bugzilla.mozilla.org/show_bug.cgi?id=1086977 bug 1086977] [10.10] Facebook's old "Facebook Photo Uploader" (fbplugin) crashes on load on OS X Yosemite
You can check these location if you can find this plugin file:
* /Library/Internet Plug-Ins
* ~/Library/Internet Plug-Ins
*https://developer.mozilla.org/Gecko_Plugin_API_Reference/Plug-in_Basics#How_Gecko_Finds_Plug-ins
In Mac OS X v10.7 and later, the ~/Library folder is a hidden folder.
*http://kb.mozillazine.org/Show_hidden_files_and_folders#Mac_OS_X -
It doesn't even load the window. It just says that it crashed and gives me this:
Problem signature:
Problem Event Name: BEX
Application Name: firefox.exe
Application Version: 31.0.0.5310
Application Timestamp: 53c75e72
Fault Module Name: nsib.dll
Fault Module Version: 5.1.3.1
Fault Module Timestamp: 53f5c0ba
Exception Offset: 00135fe0
Exception Code: c0000005
Exception Data: 00000008
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 1033
Additional Information 1: 0a9e
Additional Information 2: 0a9e372d3b4ad19135b953a78882e789
Additional Information 3: 0a9e
Additional Information 4: 0a9e372d3b4ad19135b953a78882e789
HelpA "BEX" error often indicates there is a malware process trying to inject itself into Firefox in an inappropriate way, so Windows shuts it down to protect you.
When I search for information on nsib.dll, it's inconclusive. For example: [https://www.virustotal.com/en-gb/file/7739cad2495359a139ef31062f54d683ce549bc4d7cca13f8d1cdaca86b3474d/analysis/ VirusTotal analysis].
Assuming it is a bad add-on, I suggest starting here:
Open the Windows '''Control Panel''', Uninstall a Program. After the list loads, click the "Installed on" column heading to group the infections, I mean, additions, by date. This can help in smoking out undisclosed bundle items that snuck in with some software you agreed to install. Take out as much trash as possible here.
You can "mop up" remaining issues with the scanning/cleaning tools suggested in this support article: [[Troubleshoot Firefox issues caused by malware]].
Finally, start Firefox in its Safe Mode by holding down the Shift key when double-clicking the Firefox shortcut/icon. In the small dialog that should appear, choose "Start in Safe Mode"
Then open the '''Add-ons page''' using either:
* Ctrl+Shift+a
* "3-bar" menu button (or Tools menu) > Add-ons
In the left column, click Extensions. Then, if in doubt, disable (or Remove, if possible) unrecognized and unwanted extensions.
Often a link will appear above at least one disabled extension to restart Firefox. You can complete your work on the tab and click one of the links as the last step.
Does that clear it up? -
Firefox 19 crashes on startup in normal and safe modes.
upon startup, ff19 crashes in both normal and safe modes. I've disabled all add ons and extensions.
XP Pro sp3.
It started crashing occaisionally, then increasingly more often, now, upon startup.
I tried reloading ff19.
I can't start ff with the -p command.
Crash ID: bp-89fc95f5-6efb-4c72-8721-fbf1b2110906
1361302409
1360392309
1358921494
1357934458
1354939166its not correct crash id.
We're sorry to hear that your Firefox seems to be crashing when you open it. Please perform the following steps to give us a crash report ID that helps us find out more about the cause of the crash.
#Press the following shortcut to get a Run window: [Windows] + [R]. This should bring up a window that contains a text field.
#In that text field, enter %APPDATA% and press Enter. An explorer window should open.
#From that explorer window, double-click on the ''Mozilla'' folder, then double-click on ''Firefox'' and then on ''Crash reports''. Double-click on ''submitted''.
#Now, you should see a list of files that contain reports. Go to ''View'' > ''Arrange Icons by'' > ''Modified'' to get the most recent files at the top of the window.
#Open the most recent 5 files with a text editor and copy the IDs.
#Paste each ID with '''bp-''' into the reply window on the forums.
Thanks in advance!
You can find more information and troubleshooting steps in the [[Firefox crashes]] article.
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