Firefox says it has an update but when I select update it says it cannot update because Firefox is open. It is not open anywhere else.

Those are pretty much the details. I have completely shut down and restarted. I have done a restore (which seemed to work for a while but then it went right back to doing what it had been doing).

Can you give the exact wording of the message that is telling you your laptop needs an update?

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I am trying to use the sudo tmutil disable local on my macbook air but when it asks for my password, I cannot type it in- the letters simply do not appear on my screen-- any solutions??

I am trying to free up space on my macbook air by stopping local backups. I type sudo tmutil disablelocal and it prompts me for my passsword. When I try to type in the password it wont type-- i.e the letters do not apear when I type them-- any suggestions??

Hi there...
For security do not appear in code, but once you hit ENTER it has been passed in Terminal ...careful to write the code properly and kaps lock

I have bought the whole CC and it says my trial has expired. But when i go to license the software, it asks for a serial number and i dont have one. Please help.

I have bought the whole CC and it says my trial has expired. But when i go to license the software, it asks for a serial number and i dont have one. Please help.

Sign out from Creative Cloud and sign in again using email ID using which you had purcahsed subscription:
https://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html
Then launch CC apps which is asking for serial number and check.
Still asks for serial number check the hosts file for Adobe entries , if present remove it and try to activate.
1) Right click on the Finder icon on dock and select "Go-To Folder" option.
2) You will get a text box, type-in below mentioned command and then hit 'Return' key.
/etc
3) It will open the etc folder, please look for file named "hosts" and copy the same to Desktop screen.it
4)Double click on Hosts file , it will open it with TextEdit, If present Delete Adobe entries present inside Hosts file like 127.0.0.1 activate.adobe.com.......etc
5)Copy and paste the Hosts file back to "Etc" folder.
When asked Authenticate with your Mac password.
Make sure to select "Replace" option when prompted.
Then launch CC apps which is asking for serial number and check.

I have downloaded a book in iBooks and it shows that the purchase has gone through, but when I try to open the book it says it can't access the content.

I have downloaded a book in iBooks and it shows that the purchase has gone through, but when I try to open the book it says it can't access the content.

Downloading past purchases from the App Store, iBookstore, and iTunes Store

HT1551 hi i do not see hulu plus programs. I see the shows to select but when i select a show i see the circle spin then it say please try later. That has happened over the 2 days now. This is also now happening with Netflex.

hi i do not see hulu plus programs. I see the shows to select but when i select a show i see the circle spin then it say please try later. That has happened over the 2 days now. This is also now happening with Netflex.

its ok i just pulled the plug from the Apple TV waited 3 minutes and plugged back in and now it works.

My ipad mini has water damage but when I plug into wall it says to connect to itunes. When I plug into Mac nothing happens. Not even a charging sign and nothing happens with itunes. Computer doesn't recognize it's plugged in.

my ipad mini has water damage but when I plug into wall it says to connect to itunes. When I plug into Mac nothing happens. Not even a charging sign and nothing happens with itunes. Computer doesn't recognize it's plugged in.

If moisture got inside, it may have shorted the iPad's electronics.
Solutions for wet iPad.
http://www.gazelle.com/how-to/ipad/ipad-recover-from-water-damage
http://www.knowyourmobile.com/appleiphone/ipad/ipaduserguides/701079/how_to_fix_ an_ipad_if_it_gets_wet.html
 Cheers, Tom

I have a macbook, an ipad, and an iphone with the Mail app on all three synced through icloud, but when I read and delete emails on my phone, the inbox on my ipad is not update, so I have to go through and mark as read or delete messages again. How can I

I have a macbook, an ipad, and an iphone with the Mail app on all three synced through icloud, but when I read and delete emails on my phone, the inbox on my ipad is not update, so I have to go through and mark as read or delete messages again. How can I sync my iphone and ipad? (it seems like each is synced only to my laptop, so don't synchronize until I go home and use my laptop.

POP: yahoo, aol, comcast/time warnder/road runner
Imap: google, hotmail, and more including icloud.
If you want to use multiple devices - move to imap, I would even say "exchange", but Google does not support free exchange anymore, since January of that year. So Ironically Icloud or Hotmail would be my choices right now.
To find out more about what happens to you, search on Google "difference between pop and imap"

TS1292 My itunes card has been activated but when entering the code it is telling me it is not active

My itunes card has been activated but when I enter the code it says it isn't activated???

Hi ExtremeGamer1112,
Welcome to the Support Communities!
You are referencing the correct article to address this issue:
iTunes Store: Invalid, inactive, or illegible codes
http://support.apple.com/kb/TS1292
If you're still unable to redeem your code after verifying the characters in the code, you'll need to contact iTunes Store Support for help. You'll need to provide a digital image of the front and back of the gift card as well as the sales receipt for the purchase of the gift card.
Contacting iTunes Store Support
Go to the iTunes support page and select your iTunes country.
From the iTunes support page, choose Contact Support on the lower-left side of the page.
Follow the instructions to get iTunes Store support assistance.
Cheers,
Judy

I want to upgrade the software (currently I have Mac OS X 10.6.4) but when the mac is downloading the new version i get an error message and is not possible get the most updated software: Mac OS X 10.6.8 or either the most recent itunes why?!?!?!

I want to upgrade the software (currently I have Mac OS X 10.6.4) but when the mac is downloading the new version i get an error message and is not possible get the most updated software: Mac OS X 10.6.8 or either the most recent itunes why?!?!?!

Then you either have a network problem or a hardware problem or a corrupted hard drive. You might try:
Repair the Hard Drive and Permissions
Boot from your Snow Leopard Installer disc. After the installer loads select your language and click on the Continue button. When the menu bar appears select Disk Utility from the Utilities menu. After DU loads select your hard drive entry (mfgr.'s ID and drive size) from the the left side list. In the DU status area you will see an entry for the S.M.A.R.T. status of the hard drive. If it does not say "Verified" then the hard drive is failing or failed. (SMART status is not reported on external Firewire or USB drives.) If the drive is "Verified" then select your OS X volume from the list on the left (sub-entry below the drive entry,) click on the First Aid tab, then click on the Repair Disk button. If DU reports any errors that have been fixed, then re-run Repair Disk until no errors are reported. If no errors are reported click on the Repair Permissions button. Wait until the operation completes, then quit DU and return to the installer.
If DU reports errors it cannot fix, then you will need Disk Warrior and/or Tech Tool Pro to repair the drive. If you don't have either of them or if neither of them can fix the drive, then you will need to reformat the drive and reinstall OS X.
You can also try downloading from another computer on a different network connection.

I have downloaded the Firefox Sync add on but when I select "add a device" it launces a help page which tells me to click "add a device" - endless circle!

I have downloaded the Firefox Sync add on but when I select "add a device" it launces a help page which tells me to click "add a device" which is an endless circle!
Any advice appreciated

Sorry about that. The help pages have been updated for the new "Add a device" process in Firefox 4, but the add-on for Firefox 3.6 is still using an older, different process.
You can download the Firefox 4 release candidate here and use the new "easy setup" process described in the help pages: http://firefox.com/rc
Or if you prefer to stick with Firefox 3.6, then instead of clicking "Add a device" on your computer, press the "Connect" button on your phone or other device, then click on "I am not near my computer..." and enter your email address, password, and sync key. (If you don't know your sync key, see [[Where can I find my Firefox Sync Key?]])

HT201210 I tried to update to IPad 5.1, but when it finished and tried to restore the backup, it shows me that Itunes could not back up because a session could not be started with iPad. need your help please

I tried to update to IPad 5.1, but when it finished and tried to restore the backup, it shows me that Itunes could not back up because a session could not be started with iPad. need your help please

This has happened to me a couple of times and what I do is quit iTunes and restart my Mac and then try again and then it will work.
If iTunes has already created the backup, you should still be able to restore from the backup when you are connected to iTunes. Right click on the iPad name on the left side of iTunes and select restore from backup. After the process completes, sync with iTunes to transfer all of your apps, music, photos and other media back onto the iPad.

When my I tunes Match has been downloaded but when i open I Tunes I do not see it in the left hand column. I have to go to I tunes store about and click on it.

When my I tunes Match has been downloaded but when i open I Tunes I do not see it in the left hand column. I have to go to I tunes store about and click on it.

When the match process is not running iTunes match will not be present in the side bar, this is normal behavior.
If you go to store in the iTunes menu bar you should see "Turn off iTunes match" and "update iTunes match".
When the match process runs, after you have restarted iTunes, or manually selected update iTunes match it will re-appear in your sidebar.

HT201263 my iphone says connect to itunes and i have but when i connect it to itunes it wont restore because it says its locked with a password and i dont know the password. what do i do

my iphone says connect to itunes and i have but when i connect it to itunes it wont restore because it says its locked with a password and i dont know the password. what do i do

iOS: Unable to update or restore

I can't print wirelessly using Airport Express. I have my HP printer connected to a USB hub, and the hub to the Airport Express, but when I select the HP from the printer list, my MacBook says the printer is "off-line" - even when it is not.

I can't print wirelessly using Airport Express. I have my HP printer connected to a USB hub, and the hub to the Airport Express, but when I select the HP from the printer list, my MacBook says the printer is "off-line" - even when it is not. I've tried several USB connectors, and several different ports on my USB hub; same result. I need to have the HP connected to the hub 'cause from there it's connected to our desktop Mac.

Hi,
I am currently replying to this as it shows in the iChat Community.
I have asked the Hosts to move it to Snow Leopard (you should not lose contact with it through any email links you get)
I also don't do Wirelss printing so I can't actaully help either.
10:01 PM Friday; July 29, 2011
Please, if posting Logs, do not post any Log info after the line "Binary Images for iChat"
 G4/1GhzDual MDD (Leopard 10.5.8)
 MacBookPro 2Gb( 10.6.8)
 Mac OS X (10.6.8),
"Limit the Logs to the Bits above Binary Images."  No, Seriously

ITunes 10.5 will not sync to my BlackBerry. I sync's outlook fine with desk top manager, but when I select music DM says connect device. It also tells me to install iTunes!?!? Running XP Pro w/SR3 and BBerry Tourch 9810.

iTunes 10.5 will not sync to my BlackBerry. I sync's outlook fine with desk top manager, but when I select music DM says connect device. It also tells me to install iTunes!?!? Running XP Pro w/SR3 and BBerry Tourch 9810.

LowerFilters: AFS2K (3.1.21.0), PXHELP20 (2.0.0.0), IVIASPI (1.0.0.0), CDR4_XP (8.0.0.212),
UpperFilters: Cdralw2k (8.0.0.212), GEARAspiWDM (2.0.6.1),
hmmmm. you've got rather a lot of burning software entries in there. (it looks like you've got some kind of Roxio product installed, as well as itunes and Alcohol 120%.)
by way of experiment, try the technique described in the following document (remember to take a backup of your device filter registry keys first).
iTunes for Windows: Troubleshooting CD issues caused by device filters
do you still get the itunes message with just the iTunes filters in place?

Using Windows 7 and LR 5 when I look at the Keyword List a certain keyword has 7 pictures but when I check the Library Filter with that keyword 350 pictures are shown which includes the 7 pictures that have the keyword. Why does the Library Filter showi

Using Windows 7 and LR 5, when I look at the Keyword List a certain keyword has 7 pictures but when I check the Library Filter with that keyword 350 pictures are shown which includes the 7 pictures that have the keyword. Why does the Library Filter showing pictures that do not match the query

Dan,
Here's what's going on in the catalog you sent me, "Joel & Caitlin's Wedding". There is the keyword "gwenn", which is explicitly assigned to 7 pics. But keyword "schwartz" has a number of synonyms, including "gwenn", and it is assigned to 25 pics. There is no overlap between the two sets of pics.
I discovered these two occurrences by doing Metadata > Export Keywords, opening the exported file in an editor, and then searching for "gwenn". I found two occurrences of "gwenn":
gwenn
schwartz
{gwenn}
From this, you can see that the keyword "schwartz" has 9 synonyms, of which "gwenn" is one.
The filter criterion "Keywords Contain gwenn" will match the 7 pics that are explicitly assigned the keyword "gwenn", and it will also match the 25 pics assigned the keyword "schwartz", because that keyword has a synonym "gwenn".
This illustrates the behavior I mentioned above: The criterion "Keywords contains x" will match against any of a pic's assigned keywords, any of those keywords' ancestor keywords, and any of the synonyms of the assigned keywords and their ancestors.
So LR is operating correctly here, if not in a way that's easy to understand.
It appears that you are using the synonyms of "schwartz" to represent individual members of the Schwartz family. A better way of representing family relationships is to have a parent keyword "Schwartz", with subkeywords for each family member, e.g. "Gwenn Schwartz", "Joe Schwartz", "Jane Schwartz", etc. Repeating the family name in the subkeywords has a couple of advantages. LR usually only displays the "leaf" name of a keyword, so instead of showing you just "Joe", it will show you "Joe Schwartz", helpful when there are a number of different people whose first name is "Joe". Also, if you ever export your pics to other software, it may not understand the LR hierarchy and won't show the parent keywords, so again it's more informative to see a keyword named "Joe Schwartz" rather than "Joe".

Firefox says it has an update but when I select update it says it cannot update because Firefox is open. It is not open anywhere else.

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