Firefox - "Shockwave Flash Unresponsive" on Windows 8 and Windows XP

shockwave flash unresponsive in windows xp

That's an interesting proposition.  My cursory testing shows that with Protected Mode for Firefox enabled, Flash does not take down the tab when it crashes, even with PluginContainer disabled.  I can definitely see how eliminating a layer of IPC communication between Firefox and Flash could improve the situation with some of these deadlocks, as much of it is related to messaging getting dropped or arriving out of order to one of the intermediary processes.
There's a little more background about what's going on, here:  Inside Flash Player Protected Mode for Firefox

Similar Messages

  • Why is Firefox crashing? No error or reason is given. Uninstalling and reinstalling Firefox/Shockwave/Flash does not help. I have no addons.

    Firefox randomly closes every time I go to do something, like use Google or Yahoo (it will NOT close if I let it linger). It would also close immediately when I tried to use a hyperlink through Word. When I go to open it back up, it will say that it cannot restore the previous session and there are no crash ID's of any kind.
    I have no addons or extensions, and thus they cannot be causing this. I've uninstalled/re-installed Firefox, Shockwave, Flash, and Java. I've wiped my cookies and history. Nothing works. My other two browsers, Internet Explorer and Google Chrome, are working fine.
    What could be causing this?

    You can try to do a malware check with some malware scanning programs on the Windows computer.<br />
    You need to scan with all programs because each program detects different malware.<br />
    Make sure that you update each program to get the latest version of their databases before doing a scan.
    *http://www.malwarebytes.org/mbam.php - Malwarebytes' Anti-Malware
    *http://www.superantispyware.com/ - SuperAntispyware
    *http://www.microsoft.com/security/scanner/en-us/default.aspx - Microsoft Safety Scanner
    *http://www.microsoft.com/windows/products/winfamily/defender/default.mspx - Windows Defender: Home Page
    *http://www.safer-networking.org/en/index.html - Spybot Search & Destroy
    You can also do a check for a rootkit infection with TDSSKiller.
    *http://support.kaspersky.com/viruses/solutions?qid=208280684
    See also:
    *"Spyware on Windows": http://kb.mozillazine.org/Popups_not_blocked

  • Firefox 15, Flash 11.4, Windows 7 - html5 videos/swf do not play

    Help me please!  I see that many people have similar issues, but no 2 are exactly alike, but I have tried every suggested solution and nothing seems to work.  Everything was fine until about 2 weeks ago and then nothing worked - no youtube, no flash apps, no swf.  I only use Firefox, but I tried it on IE and Chrome - nothing.  I really just want a solution with Firefox, because it has worked.  In my Add-ons Manager, it shows Shockwave Flash 11.4...and Shockwave for Director.  HOWEVER, when they are enabled I cannot watch ANY youtube videos.  If I disable Shockwave Flash, youtube videos play, except for HTML5 videos.  Regardless if Flash is enabled or disabled, when I go to the Adobe flash test page, it is indicating that I do not have flash installed.  However the Shockwave Player test page, shows that shockwave is installed and working.  I am so frustrated....I have uninstalled and installed so many times, shockwave, adobe, etc. And no matter what I do .swf images/apps do not play at all.  This is the worse, since my work's website (which I maintain) uses .swf.  I did not create them, but would like to see them and it seems to necessary when I try to update the website, because the website maintenance hangs.  Flash never 'crashes'.....

    Here's the report, just with the display device info - let me know if you need anything else (it's really long!)
    System Information
    Time of this report: 9/18/2012, 17:22:42
           Machine name: AM-LAPTOP
       Operating System: Windows 7 Home Premium 64-bit (6.1, Build 7601) Service Pack 1 (7601.win7sp1_gdr.120503-2030)
               Language: English (Regional Setting: English)
    System Manufacturer: Dell Inc.
           System Model: Inspiron N5050
                   BIOS: BIOS Date: 10/14/11 14:44:39 Ver: 04.06.04
              Processor: Intel(R) Core(TM) i3-2350M CPU @ 2.30GHz (4 CPUs), ~2.3GHz
                 Memory: 4096MB RAM
    Available OS Memory: 4004MB RAM
              Page File: 3162MB used, 4844MB available
            Windows Dir: C:\windows
        DirectX Version: DirectX 11
    DX Setup Parameters: Not found
       User DPI Setting: Using System DPI
    System DPI Setting: 96 DPI (100 percent)
        DWM DPI Scaling: Disabled
         DxDiag Version: 6.01.7601.17514 32bit Unicode
    DxDiag Notes
          Display Tab 1: No problems found.
            Sound Tab 1: No problems found.
            Sound Tab 2: No problems found.
              Input Tab: No problems found.
    DirectX Debug Levels
    Direct3D:    0/4 (retail)
    DirectDraw:  0/4 (retail)
    DirectInput: 0/5 (retail)
    DirectMusic: 0/5 (retail)
    DirectPlay:  0/9 (retail)
    DirectSound: 0/5 (retail)
    DirectShow:  0/6 (retail)
    Display Devices
              Card name: Intel(R) HD Graphics Family
           Manufacturer: Intel Corporation
              Chip type: Intel(R) HD Graphics Family
               DAC type: Internal
             Device Key: Enum\PCI\VEN_8086&DEV_0116&SUBSYS_05041028&REV_09
         Display Memory: 1696 MB
       Dedicated Memory: 64 MB
          Shared Memory: 1632 MB
           Current Mode: 1366 x 768 (32 bit) (60Hz)
           Monitor Name: Generic PnP Monitor
          Monitor Model: unknown
             Monitor Id: SEC5441
            Native Mode: 1366 x 768(p) (59.997Hz)
            Output Type: Internal
            Driver Name: igdumd64.dll,igd10umd64.dll,igd10umd64.dll,igdumdx32,igd10umd32,igd10umd32
    Driver File Version: 8.15.0010.2342 (English)
         Driver Version: 8.15.10.2342
            DDI Version: 10.1
           Driver Model: WDDM 1.1
      Driver Attributes: Final Retail
       Driver Date/Size: 3/25/2011 22:17:46, 7473664 bytes
            WHQL Logo'd: Yes
        WHQL Date Stamp:
      Device Identifier: {D7B78E66-4256-11CF-BE7A-0E25A9C2C535}
              Vendor ID: 0x8086
              Device ID: 0x0116
              SubSys ID: 0x05041028
            Revision ID: 0x0009
    Driver Strong Name: oem3.inf:Intel.Mfg.NTamd64:iSNBM0:8.15.10.2342:pci\ven_8086&dev_0116&subsys_05041028
         Rank Of Driver: 00E60001
            Video Accel: ModeMPEG2_A ModeMPEG2_C ModeWMV9_C ModeVC1_C
       Deinterlace Caps: {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering
                         {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch
                         {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend
                         {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(UYVY,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering
                         {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(UYVY,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch
                         {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(UYVY,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend
                         {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(YV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering
                         {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch
                         {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend
                         {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(NV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering
                         {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(NV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch
                         {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(NV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend
                         {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(IMC1,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering
                         {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC1,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch
                         {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC1,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend
                         {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(IMC2,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering
                         {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch
                         {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend
                         {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(IMC3,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering
                         {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC3,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch
                         {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC3,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend
                         {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(IMC4,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering
                         {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC4,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch
                         {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC4,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend
           D3D9 Overlay: Supported
                DXVA-HD: Supported
           DDraw Status: Enabled
             D3D Status: Enabled
             AGP Status: Enabled

  • Firefox requesting I update shockwave flash, but no shockwave flash available for Windows 2000, so how can I?

    ... along with other plugins, as a precursor to installing Firefox 4. Daren't install Firefox 4 in case it's incompatible with my operating system, existing Flash, and other compatible plugins.

    I can confirm the current version of Flash 10.2.153.1 runs flawlessly under Windows 2000.
    It's not really called "Shockwave Flash" anymore--that's from the days of when Adobe was known as Macromedia--, it's just known as Adobe Flash.
    The most obvious site that requires Flash is YouTube.
    You need to download the current "Non-IE" version. You can download it from FileHippo, which is an online archive of software.
    Click the link in the upper right side of the page that says "Download Latest Version".
    Then run it, install it, and restart Firefox.
    http://www.filehippo.com/download_flashplayer_firefox/

  • Shockwave Flash unresponsive

    When I an in any web-site I keep getting the error " Shockwave Flash may be busy, or it may have stopped responding. You can stop the plugin now, or you can continue to see if the plugin will complete." I have to choose to "stop plugin", which closes the site because if I hit "continue" the site stays frozen. I am using windows 8 and this has never happened until Flash updated yesterday. What can I do to resolve this problem?

    First, please reboot your machine.  An update to Flash Player shipped with Internet Explorer via Windows Update yesterday, as well as through other distribution channels for various browsers.  It could be that your machine is in a funky state where the versions in memory don't match the versions currently installed. 
    If the problem persists after rebooting, please provide more information, like the browser and version you're using, and a link to URL or URLs that demonstrate the problem.  I'd be happy to have someone take a look.
    Thanks!

  • Shockwave Flash is CONSTANTLY not responding and crashing

    Hello there,
    I've had this problem for a long time, and I've done most everything suggested in other forums regarding this matter. I've disabled "disabled protected mode, disabled hardware acceleration, made sure everything is updated, and nothing works. Unfortunately, this makes Firefox so unusable that I've had to switch to another browser for the time being, but it's having it's own issues. Very frustrating! I like Firefox and would like to have it working, but this "shockwave flash plugin" problem has been a persistent problem for the last year.
    I've seen many other users who have not been able to fix the problem via the above suggestions, so--what's the verdict? Is there something else I can try?
    Cheers

    Hi gforcewarp9, as you can see, the first one of those is easily clickable to access the report, but the others may require an extra step on your part: can you click them on the about:crashes screen and then copy/paste the URLs of those report pages into a reply? If they are all basically the identical report (startup crash with the "hang | ntdll.dll@0x3aaac" signature) then I'm not sure it would provide much more information to post those links.
    The crash report seems to show Hola Unblocker running. Last year, a user discovered that extension can cause problems with Flash. Have you tried disabling it? One way would be to test the same pages in Firefox's Safe Mode. That's a standard diagnostic tool to deactivate extensions and some advanced features of Firefox. More info: [[Troubleshoot Firefox issues using Safe Mode]].
    You can restart Firefox in Safe Mode using either:
    * "3-bar" menu button > "?" button > Restart with Add-ons Disabled
    * Help menu > Restart with Add-ons Disabled
    Not all add-ons are disabled: Flash and other plugins still run
    After Firefox shuts down, a small dialog should appear. Click "Start in Safe Mode" (''not'' Reset).
    Any difference?

  • Firefox shockwave flash player plugin constantly crashes

    In Firefox constantly gettng the message Shockwave flash player plugin hs stopped responding. How do I fix this?OS in Win 7 Home premium 64 b Any help would be appreciated.

    These are actually all crashes in RealDownloader/Real Player Download and Record plugin.  You might just want to uninstall it.
    bp-1dd76e14-5c95-484f-a634-da1782150419
    bp-221d9e76-6781-43f7-bdbb-09ad52150419
    bp-2eb0e897-2615-4828-a1d9-e3cc22150419
    bp-f20d93e8-dc57-4c38-a030-8e1c82150418
    bp-558ddd62-e9d9-47a8-ae1f-d9db82150418
    bp-5537a9f0-ad8e-45ee-8fe3-70b432150418
    bp-152a6426-dceb-473f-a7c0-fc0ff2150417
    bp-89b89d55-ac4b-40b2-abb0-2e7252150416
    This is the generic "some communication between Flash and Firefox got lost" crash signature. 
    We're actively working with Mozilla to address these, but that effort is ongoing and we expect to see incremental improvement over the coming months:
    bp-ad0f30aa-330b-40f1-a834-b51142150418
    bp-d7747b12-9132-4ab4-a754-fecfe2150417
    The rest were taking a long time to load, so I got bored.  It looks you'll see a huge improvement by getting rid of the RealDownloader plugin though.  It probably attempts to hook into Flash Player unsuccessfully.  We don't have an engineering relationship with them, but they try to scrape Flash video streams as a value-add for their product.

  • After installation of adobe flashplayer ver.15 in add-ons manager apperars plugin shockwave flash 15.0.0.189 - and non flash games works

    After update of Nightly to ver 36. appears problem with flash animation/games
    Downloaded (from adobe.com) and installed adobe flash player ver.15.0.0.189 appears in list of plug-ins as "Shockwave player 15.0.0.189" - and non flash animation(games) works.
    Already uninstall all AD-blocking software, repeatedly restart comp after installation adobeflash - nothing helps

    You got the terms and version wrong in first reply.
    The first link is to Shockwave player (not flash) and version is 12.1.3.153
    and second is indeed Flash player but at version 15.0.0.189.
    The Shockwave player is not used much (and there is not even a plugin for Linux) so don't bother with it.

  • Firefox opens flash content in wrong size and bad quality.

    I created flash content (virtual tour) in fixed size 800x600. There is a script which opens the content in new window but Mozilla opens just a cropped part of it. Even after maximizing the content the flash remains still cropped. There is also a problem with images inside the content because they are played in low quality. Other browsers do not have this problem and also screens with higher resolution (desktops) show it correctly on Mozilla.
    Any suggestions?

    Crashes or other problems with certain multimedia content in Firefox (such as Youtube videos and Flash animations or games) can often be resolved by performing the steps in these Knowledge Base articles:
    * [[Flash Plugin - Keep it up to date and troubleshoot problems]]
    * [[Flash 11.3 crashes]]
    * [[Flash 11.3 doesn't load video in Firefox]]
    On Windows Vista and above, you can disable Flash protected mode by following the instructions on these pages:
    * http://forums.adobe.com/thread/1018071#TemporaryWorkaround
    * http://kb.mozillazine.org/Flash#Disabling_Protected_Mode_in_Flash_11.3
    (See [http://blogs.adobe.com/asset/2012/06/inside-flash-player-protected-mode-for-firefox.html this Adobe blog post] for technical details about Flash protected mode.)
    Please tell us if this helped!

  • Playing Shockwave Flash (.swf) in Windows Mobile 6

    We have developed a web application that ultimately presents as a .swf file. This runs on a pc through a browser. I would like to demonstrate the app on a Windows Mobile 6 device (HTC). I am completely confused about whether this is possible and what I need to install to enable this. I have installed Flash Player Lite 2.1 but this does not play the .SWF. Can anybody help, please? The phone as IE & Opera browsers pre-installed but no Flash player.

    Thanks for this but the .SWF file is still treated as a download and
    does not play in the browser. On another forum  somebody said that this
    is because IE for WM6 does not suport ACtiveX which is needed to install
    the plugin.
    I have now (partially got round the problem) by using a new
    flash-supporting b rowser called SkyFire. This runs the .SWF but does
    not present full-screen and does not recognise flash entry fields as
    text so does not give access to the virtual keyboard, which is a little
    annoying. This is a new product so hopefully later versions will be better.

  • Firefox won't install the latest verison of Adobe Flash. the downloan is normal and the install starts but then nothing actually installs.

    The Flash plug installs into Explorer 8 and 9 on the same machine.

    There are 2 versions of Adobe Flash:
    *an '''ActiveX version''' for IE only
    *a '''Plugin version''' for most other browsers including Firefox
    *On a Windows system, you should always update both individually.
    *Note: current versions of Chrome have Flash included and that must be updated following their instructions if it is not done automatically.
    '''''You do not appear to have the Plugin version for Firefox installed. ''''' If you did, in Add-ons > Plugins you would see "Shockwave Flash ''(version)''". If "Shockwave Flash" is there and is disabled, click the "Enable" button.
    Check your Plugins often --> http://www.mozilla.org/en-US/plugincheck/
    *only the most popular/used Plugins are known by this page
    *page will detect only installed, '''''enabled''''' Plugins
    '''<u>Install or update Adobe Flash</u>'''<br />
    #'''<u>Using Firefox</u>''', go to the following link and SAVE the download to your desktop so you can find it later. Un-check any items on that page that you do not want to download (i.e., "McAfee Security Scan Plus":
    #*http://get.adobe.com/flashplayer
    #When the download is finished, close Firefox (File > Exit '''''OR''''' Firefox button > Exit)
    #Click or double-click on the file you just saved to your desktop
    #*In the installation window that appears, click the box to the left of "I have read and...." to place a check mark in the box
    #*The "Install" button in the lower right corner will now be highlighted, click it.
    #*The installation is quick.
    #Start Firefox and test your installation here: https://www.adobe.com/software/flash/about/
    #To update/install the ActiveX version for IE '''''only''''', repeat the process, '''<u>but use IE to go to the above website</u>'''.
    '''If this reply solves your problem, please click "Solved It" next to this reply when <u>signed-in</u> to the forum.'''
    Not related to your question, but...
    You may need to update some plug-ins. Check your plug-ins and update as necessary:
    *Plug-in check --> http://www.mozilla.org/en-US/plugincheck/
    *Adobe Shockwave for Director Netscape plug-in: [https://support.mozilla.com/en-US/kb/Using%20the%20Shockwave%20plugin%20with%20Firefox#w_installing-shockwave Installing ('''''or Updating''''') the Shockwave plugin with Firefox]
    *Adobe PDF Plug-In For Firefox and Netscape: [https://support.mozilla.com/en-US/kb/Using%20the%20Adobe%20Reader%20plugin%20with%20Firefox#w_installing-and-updating-adobe-reader Installing/Updating Adobe Reader in Firefox]
    *Shockwave Flash (Adobe Flash or Flash): [https://support.mozilla.com/en-US/kb/Managing%20the%20Flash%20plugin#w_updating-flash Updating Flash in Firefox]
    *Next Generation Java Plug-in for Mozilla browsers: [https://support.mozilla.com/en-US/kb/Using%20the%20Java%20plugin%20with%20Firefox#w_installing-or-updating-java Installing or Updating Java in Firefox]

  • Unresolved/Unresolvable Shockwave Flash Compatibility Issues - "shockwave flash may be busy, or it may have stopped responding..."

    As an early adopter (and champion) of Firefox, it is with great sadness that after more than 10 years I find that I will need to un-install Firefox and move to another browser due to your ongoing compatibility issues with Shockwave Flash (a page freeze with an eventual pop-up message saying "shockwave flash may be busy, or it may have stopped responding..." on any and every page that has flash content). It has made my browsing experience horrible for more than half a month, and I've invested more than a week trying to address it. I started with all of the tweaky recommendations from your support site, Adobe's support site and many 3rd party sites; then a Firefox reset, and then eventually moved on to complete clean re-installations of Firefox and Adobe. Nothing fixed the issue. And it is an issue that doesn't occur on other browsers like IE, Opera and Chrome. Frankly it just shouldn't be this hard, and I believe you should be addressing it head on. I see from many online forums and your support site that I am far from alone. Do a quick Google search of "Firefox, shockwave flash may be busy, or it may have stopped responding" if you actually need to confirm this. I am using modern hardware (HP laptop with an i7 processor) and a major, supported OS (Windows7 64-bit). I hope for your sake you get it figured out. If you do, feel free to let me know... I might consider coming back, though frankly this may just be a sign that the Mozilla of old is no more. It makes me sad for both of us.

    ''klear101 [[#question-1038386|said]]''
    <blockquote>
    As an early adopter (and champion) of Firefox, it is with great sadness that after more than 10 years I find that I will need to un-install Firefox and move to another browser due to your ongoing compatibility issues with Shockwave Flash (a page freeze with an eventual pop-up message saying "shockwave flash may be busy, or it may have stopped responding..." on any and every page that has flash content). It has made my browsing experience horrible for more than half a month, and I've invested more than a week trying to address it. I started with all of the tweaky recommendations from your support site, Adobe's support site and many 3rd party sites; then a Firefox reset, and then eventually moved on to complete clean re-installations of Firefox and Adobe. Nothing fixed the issue. And it is an issue that doesn't occur on other browsers like IE, Opera and Chrome. Frankly it just shouldn't be this hard, and I believe you should be addressing it head on. I see from many online forums and your support site that I am far from alone. Do a quick Google search of "Firefox, shockwave flash may be busy, or it may have stopped responding" if you actually need to confirm this. I am using modern hardware (HP laptop with an i7 processor) and a major, supported OS (Windows7 64-bit). I hope for your sake you get it figured out. If you do, feel free to let me know... I might consider coming back, though frankly this may just be a sign that the Mozilla of old is no more. It makes me sad for both of us.
    </blockquote>
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    For my individual situation my firefox problems were all related to network services being set to manual rather then automatic. How this effects firefox is unknown to me but must somehow be related to how firefox is accessing the network.

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    I recommend trying to disable unnecessary plugins and addons as they might be the root of the problem. You should also update to the latest version.

  • Shockwave Plugin Unresponsive - Flash and Firefox up to date.

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    (1) If you have any recorders/downloaders that interact with Flash media make sure they are as up-to-date as possible, or disable them temporarily.
    (2) Disable hardware graphics acceleration in Firefox and in Flash
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    That is the default action when you open a new tab. There are extensions that you can install to change it from a blank page to whatever you want.
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    https://addons.mozilla.org/firefox/2221/

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