Firefox shuts down my email, my mailprovider says I should switch to Explorer, is it necessary?

My e-mail shut down after a while and I have to open it again to check my mail. My supplier says it is because I have switched from Explorer to Mozilla Firefox. Is there a setting that needs to be changed?
Regards,
Pontus
Sweden

It may be worth noting that the beta version is normally installed in addition to the stable release. It is also standard practice to setup an additional profile so that each browser version has a unique profile to use.
* see http://kb.mozillazine.org/Testing_pre-release_versions
You are likely to run into problems with firefox if you attempt to run two versions with the one profile.
By having two versions on the computer you may choose which version to use, for instance you may choose to use 4 at work and 3.6 at home on the AOL ISP. IMO it has always been a good idea to keep manual backups of bookmarks, and with firefox 4 you will probably have noticed the Sync feature
* see [[What is firefox sync?]]

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HT5361 I can't shut down my computer because it says mail is open. It says to close mail and continue shut down. Problem is I can't open or close mail now. Can't shut down my computer at all. What can I do?

I can't shut down my computer because it says mail is open. It says to close mail and continue shut down. Problem is I can't open or close mail now. Can't shut down my computer at all. What can I do?

If you cannot get mail to quit/force quit, you can always remove power from your Mac.
NOTE: removing power is a bad idea, and can result in data loss, but sometimes it is the only thing left to do.
Press and hold the power button for 5 to 10 seconds, and the Mac will power off.
When you power back on, the Mac should reboot.

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Hey I typically have this problem as well. For starters what steps have you went to to eject the drive? Have you just done it from finder or have you gone to the Disk Utility and tried to eject from there as well? If not then I would recommend this first. I would also recommend before doing anything to save any neccessary information that was placed on the drive locally if possible.

Why does my iMac (on occasion) not shut down, warning message comes on saying i have to switch off by pressing and holding the power button then restart,

Why does my iMac (on occasion) not shut down, warning message comes on saying i have to switch off by pressing and holding the power button then restart, something to do with a Panic report?
Thanks
Brian

Hi mende1,
you asked me to post the Kernal panic report then next time it appears, sorry for the delay but it was fine until yesterday when it happened again so here it is, hope you can make sense of this, thank you for your help.
Regards
Brian
Interval Since Last Panic Report: 97797 sec
Panics Since Last Report:          1
Anonymous UUID:                    17D8F909-09A9-4BC6-A153-A12F75529506
Sun Jan 27 09:32:57 2013
panic(cpu 0 caller 0xffffff80002c4794): Kernel trap at 0xffffff80002b4b31, type 14=page fault, registers:
CR0: 0x000000008001003b, CR2: 0x00000000800a9118, CR3: 0x0000000000100000, CR4: 0x0000000000000660
RAX: 0xffffff80008c2028, RBX: 0x00000000800a9100, RCX: 0xffffff800ae5bf00, RDX: 0x0000000000000080
RSP: 0xffffff8078713e68, RBP: 0xffffff8078713eb0, RSI: 0x000000005aefd876, RDI: 0x00000000800a9118
R8: 0x0000000000000010, R9: 0x0000000000000000, R10: 0xfffffe802662d000, R11: 0x00080000000263f3
R12: 0xffffff8078713f60, R13: 0xffffff8078713f78, R14: 0x0000000000000000, R15: 0x00000000800a9118
RFL: 0x0000000000010002, RIP: 0xffffff80002b4b31, CS: 0x0000000000000008, SS: 0x0000000000000010
CR2: 0x00000000800a9118, Error code: 0x0000000000000000, Faulting CPU: 0x0
Backtrace (CPU 0), Frame : Return Address
0xffffff8078713b10 : 0xffffff8000220792
0xffffff8078713b90 : 0xffffff80002c4794
0xffffff8078713d40 : 0xffffff80002da55d
0xffffff8078713d60 : 0xffffff80002b4b31
0xffffff8078713eb0 : 0xffffff80002352a5
0xffffff8078713ec0 : 0xffffff800036489d
0xffffff8078713ee0 : 0xffffff8000345031
0xffffff8078713fb0 : 0xffffff8000820057
BSD process name corresponding to current thread: kernel_task
Mac OS version:
11G63
Kernel version:
Darwin Kernel Version 11.4.2: Thu Aug 23 16:25:48 PDT 2012; root:xnu-1699.32.7~1/RELEASE_X86_64
Kernel UUID: FF3BB088-60A4-349C-92EA-CA649C698CE5
System model name: iMac10,1 (Mac-F2268CC8)
System uptime in nanoseconds: 1750251829240
last loaded kext at 51464252613: com.apple.filesystems.msdosfs          1.7.1 (addr 0xffffff7f815c7000, size 57344)
last unloaded kext at 215848970782: com.apple.driver.AppleFileSystemDriver          13 (addr 0xffffff7f825c2000, size 12288)
loaded kexts:
com.vmware.kext.vmnet          3.0.0
com.vmware.kext.vmioplug          3.0.0
com.vmware.kext.vmci          3.0.0
com.vmware.kext.vmx86          3.0.0
com.apple.filesystems.msdosfs          1.7.1
com.apple.driver.AppleBluetoothMultitouch          70.12
com.apple.driver.AppleHWSensor          1.9.5d0
com.apple.filesystems.autofs          3.0
com.apple.driver.AppleMikeyHIDDriver          122
com.apple.iokit.IOBluetoothSerialManager          4.0.8f17
com.apple.driver.AudioAUUC          1.59
com.apple.driver.AppleUpstreamUserClient          3.5.9
com.apple.GeForce          7.3.2
com.apple.driver.AppleLPC          1.6.0
com.apple.driver.AppleHDA          2.2.5a5
com.apple.driver.AppleMikeyDriver          2.2.5a5
com.apple.driver.AGPM          100.12.75
com.apple.driver.AppleBacklight          170.2.2
com.apple.driver.AppleMCCSControl          1.0.33
com.apple.iokit.IOUserEthernet          1.0.0d1
com.apple.Dont_Steal_Mac_OS_X          7.0.0
com.apple.driver.AudioIPCDriver          1.2.3
com.apple.driver.ApplePolicyControl          3.1.33
com.apple.driver.ACPI_SMC_PlatformPlugin          5.0.0d8
com.apple.driver.BroadcomUSBBluetoothHCIController          4.0.8f17
com.apple.driver.AppleIRController          312
com.apple.driver.AppleUSBCardReader          3.0.6
com.apple.iokit.SCSITaskUserClient          3.2.1
com.apple.AppleFSCompression.AppleFSCompressionTypeDataless          1.0.0d1
com.apple.AppleFSCompression.AppleFSCompressionTypeZlib          1.0.0d1
com.apple.BootCache          33
com.apple.driver.XsanFilter          404
com.apple.iokit.IOAHCISerialATAPI          2.0.3
com.apple.iokit.IOAHCIBlockStorage          2.1.0
com.apple.driver.AppleAHCIPort          2.3.1
com.apple.nvenet          2.0.17
com.apple.driver.AppleUSBHub          5.1.0
com.apple.driver.AirPort.Atheros40          505.67.1
com.apple.driver.AppleUSBEHCI          5.1.0
com.apple.driver.AppleUSBOHCI          5.1.0
com.apple.driver.AppleEFINVRAM          1.6.1
com.apple.driver.AppleFWOHCI          4.9.0
com.apple.driver.AppleRTC          1.5
com.apple.driver.AppleHPET          1.7
com.apple.driver.AppleACPIButtons          1.5
com.apple.driver.AppleSMBIOS          1.9
com.apple.driver.AppleACPIEC          1.5
com.apple.driver.AppleAPIC          1.6
com.apple.driver.AppleIntelCPUPowerManagementClient          195.0.0
com.apple.nke.applicationfirewall          3.2.30
com.apple.security.quarantine          1.4
com.apple.security.TMSafetyNet          8
com.apple.driver.AppleIntelCPUPowerManagement          195.0.0
com.apple.driver.AppleBluetoothHIDKeyboard          160.7
com.apple.driver.AppleHIDKeyboard          160.7
com.apple.driver.AppleMultitouchDriver          231.4
com.apple.driver.IOBluetoothHIDDriver          4.0.8f17
com.apple.kext.triggers          1.0
com.apple.iokit.IOSerialFamily          10.0.5
com.apple.nvidia.nv50hal          7.3.2
com.apple.NVDAResman          7.3.2
com.apple.driver.DspFuncLib          2.2.5a5
com.apple.driver.AppleBacklightExpert          1.0.4
com.apple.driver.AppleSMBusController          1.0.10d0
com.apple.driver.AppleHDAController          2.2.5a5
com.apple.iokit.IOHDAFamily          2.2.5a5
com.apple.iokit.IOSurface          80.0.2
com.apple.iokit.IOAudioFamily          1.8.6fc18
com.apple.kext.OSvKernDSPLib          1.3
com.apple.driver.AppleGraphicsControl          3.1.33
com.apple.iokit.IONDRVSupport          2.3.4
com.apple.iokit.IOGraphicsFamily          2.3.4
com.apple.driver.AppleSMC          3.1.3d10
com.apple.driver.IOPlatformPluginLegacy          5.0.0d8
com.apple.driver.IOPlatformPluginFamily          5.1.1d6
com.apple.driver.AppleSMBusPCI          1.0.10d0
com.apple.iokit.IOFireWireIP          2.2.5
com.apple.driver.AppleUSBBluetoothHCIController          4.0.8f17
com.apple.iokit.IOBluetoothFamily          4.0.8f17
com.apple.iokit.IOUSBHIDDriver          5.0.0
com.apple.iokit.IOSCSIBlockCommandsDevice          3.2.1
com.apple.iokit.IOUSBMassStorageClass          3.0.3
com.apple.driver.AppleUSBMergeNub          5.1.0
com.apple.driver.AppleUSBComposite          5.0.0
com.apple.iokit.IOSCSIMultimediaCommandsDevice          3.2.1
com.apple.iokit.IOBDStorageFamily          1.7
com.apple.iokit.IODVDStorageFamily          1.7.1
com.apple.iokit.IOCDStorageFamily          1.7.1
com.apple.iokit.IOSCSIArchitectureModelFamily          3.2.1
com.apple.iokit.IOAHCIFamily          2.0.8
com.apple.iokit.IOUSBUserClient          5.0.0
com.apple.iokit.IO80211Family          420.3
com.apple.iokit.IONetworkingFamily          2.1
com.apple.iokit.IOUSBFamily          5.1.0
com.apple.driver.NVSMU          2.2.9
com.apple.driver.AppleEFIRuntime          1.6.1
com.apple.iokit.IOFireWireFamily          4.4.8
com.apple.iokit.IOHIDFamily          1.7.1
com.apple.iokit.IOSMBusFamily          1.1
com.apple.security.sandbox          177.8
com.apple.kext.AppleMatch          1.0.0d1
com.apple.driver.DiskImages          331.7
com.apple.iokit.IOStorageFamily          1.7.2
com.apple.driver.AppleKeyStore          28.18
com.apple.driver.AppleACPIPlatform          1.5
com.apple.iokit.IOPCIFamily          2.7
com.apple.iokit.IOACPIFamily          1.4
Model: iMac10,1, BootROM IM101.00CC.B00, 2 processors, Intel Core 2 Duo, 3.06 GHz, 4 GB, SMC 1.52f9
Graphics: NVIDIA GeForce 9400, NVIDIA GeForce 9400, PCI, 256 MB
Memory Module: BANK 0/DIMM1, 2 GB, DDR3, 1067 MHz, 0x80AD, 0x484D54313235533642465238432D47372020
Memory Module: BANK 1/DIMM1, 2 GB, DDR3, 1067 MHz, 0x80AD, 0x484D54313235533642465238432D47372020
AirPort: spairport_wireless_card_type_airport_extreme (0x168C, 0x8F), Atheros 9280: 4.0.67.5-P2P
Bluetooth: Version 4.0.8f17, 2 service, 18 devices, 1 incoming serial ports
Network Service: AirPort, AirPort, en1
Serial ATA Device: ST3500418ASQ, 500.11 GB
Serial ATA Device: OPTIARC DVD RW AD-5680H
USB Device: Ext HDD 1021, 0x1058 (Western Digital Technologies, Inc.), 0x1021, 0x24300000 / 3
USB Device: Built-in iSight, apple_vendor_id, 0x8502, 0x24400000 / 2
USB Device: Internal Memory Card Reader, apple_vendor_id, 0x8403, 0x26500000 / 3
USB Device: hub_device, 0x0409 (NEC Corporation), 0x0059, 0x26400000 / 2
USB Device: Tablet, 0x172f, 0x0037, 0x26410000 / 6
USB Device: Mass Storage Device, 0x058f (Alcor Micro, Corp.), 0x6362, 0x26430000 / 5
USB Device: USB 2.0 Hub [MTT], 0x1a40 (TERMINUS TECHNOLOGY INC.), 0x0101, 0x26440000 / 4
USB Device: JumpDrive, 0x05dc (Lexar Media, Inc.), 0xa205, 0x26441000 / 7
USB Device: IR Receiver, apple_vendor_id, 0x8242, 0x04500000 / 2
USB Device: BRCM2046 Hub, 0x0a5c (Broadcom Corp.), 0x4500, 0x06100000 / 2
USB Device: Bluetooth USB Host Controller, apple_vendor_id, 0x8215, 0x06110000 / 4

I can't shut down iphoto, it continues to say "photos are being imported to the library"

I tried to download about 70 photos from my camera and it kept saying 1 photo remaining for over 30 minutes so I removed my camera and just figured there was something wrong with the download. Now, when I try to shut down iphoto it continues to say "Photos are being imported to the photo library. Please wait for import to complete." This has been going on now for 2 hours.

Type Command+Option+Esc and in the Force Quite Applications window select iPhoto and force quit it.
OT

Firefox shut down & updated in the middle of my work; I could not restore my session; you have literally cost me my job and future.

Firefox shut down & updated in the middle of my work; I could not restore my session; you have literally cost me my job and future if this cannot be fixed. I don't understand why it updated without me prompting it to. It also never ask to report a crash.
I went to play a youtube video, my entire screen flashed, when the screen came back, the youtube video screen was green. I refreshed the page and my system stopped- a blue screen appeared and something about verifying disk or something. My system the restarted, and when I opened firefox, it first said preparing updates and when it did finally open, the new updated version, of course, I could not restore my previous session.

You can check in the Firefox profile folder to see if there are numbered sessionstore-##.js present.<br />
The sessionstore.bak file could also have a previous session.
*http://kb.mozillazine.org/Session_Restore
You can also try to restore a previous copy of the sessionstore.js file if there is one present that could contain that lost session.
*Right-click: Properties > Previous Versions
*http://windows.microsoft.com/en-US/windows7/Previous-versions-of-files-frequently-asked-questions
Be sure to make a backup copy of all sessionstore files before making changes.
You can use this button to go to the currently used Firefox profile folder:
*Help > Troubleshooting Information > Profile Directory: Show Folder (Linux: Open Directory; Mac: Show in Finder)

Firefox shuts down within seconds of opening

Firefox shuts down within seconds of opening any web page.
Same problem in Firefox safe mode.
I have unchecked hardware acceleration.
I have uninstalled, removed all data files, deleted all profiles and reinstalled Firefox.
Internet Explorer works fine.

I recently began to experience this same problem. There are many, many reports of this same trouble all over the web. Why is it that when so many people report having the same problem tech support asks each user to perform trouble shooting. The firefox team should instead look for the fault within the firefox program.

Firefox shuts down suddenly without error message. Any ideas why?

Firefox shuts down suddenly without error message on Samsung Note 2014.

Please update to the most recent version of Firefox:
*[[Update Firefox to the latest version]]

My firefox shuts down for as long as 8 to 12 hours & my internet exployer shuts down with it, been like that for 2 days?

In the last two days starting at 2:30 pm eastern time my firefox shuts down with my internet exployer and it will not open for 8 to 12 hours. Ive never seen this before. I deleted firefox from my control panel and reloaded it 4 times in 2 days and it still does not work right.

Simple, You have a hardware problem that only Apple can fix. So you need to take it back in to an Apple store and have it fixed by Apple. If it is still within it's one year warranty period it will be free.
If you khaven't bought the Apple care Extended Warranty, Applecare, then I suggest you do that before the standard one year warranty runs out. You can't buy it after that one year warranty runs out and to fix any Mac out of warranty is Very Expensive.

Help! Mail won't let me shut down my laptop. Laptop says "quit Mail", but Mail won't let me quit!

Help! "Mail? won't let me shut down my laptop. Laptop says "quit Mail", but Mail won't let me quit.
Thanks for any advice you can give,
szbudde

If mail is not sending or receiving try to force quit.
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Safari/firefox shuts down

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Welcome to Apple Discussions
By "shut down" do you mean "crash". If so, please post a crash report from Safari.

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This link from PayPal shows their advice concerning fake emails - https://www.paypal.com/cgi-bin/webscr?cmd=p/gen/email-security-outside

I close Firefox and then try to shut down my computer, but Windows says that Firefox is still running. It does not show up as running in Task Manager. I have uninstalled and reinstalled several times with same result.

I have also had problems starting Firefox. I click the icon and nothing happens. That problem is intermittent. The Windows message that Firefox is still running after I have closed the Firefox browser keeps occurring and I do not know how to remedy this.

The one thing that is locking up fire fox is the plug ins. You have to check to see if a plug in is locking up firefox first of all.
To see the processes press : CTRL+ALT+DEL. then click the tab marked "Processes" Then look for Fire Fox and click on it. Click the Yes button when the warning box show up.
Then do the say for "Plug-in Container" I believe that is called.
this is because all ads are now flash ads or video ads. They lock my computer up all the time.
When the CTRL+ALT+DEL are pressed. Keep this minimized and you can see if your computer is running at 100% memory near the clock. If the box is totally green, you are running a lot of programs on your system. Check the processes and find out what is not needed. Also watch your virtual memory. Rule of thumb is 1.5x total memory.
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Hope this helps you out.

Firefox will not let the computer shut down.A message appears that says Firefox will not let the computer shut down.

''locking as a duplicate - https://support.mozilla.com/en-US/questions/868733''
a message appears that says Firefox would not let the computer shut down.The battery runs down quick.

Under the  in upper left--> Force Quit. If no mouse function option-command-esc and use your arrow keys to navigate.

Firefox shuts down when opening Facebook timeline

When I try to open Facebook in Firefox, it shuts down. When open in the home page it stays open.
Here is the details given at time of crash:
AdapterDeviceID: 0x 867
AdapterDriverVersion:
AdapterVendorID: 0x10de
Add-ons: %7B972ce4c6-7e08-4474-a285-3208198ce6fd%7D:35.0.1
BuildID: 20150122214805
CrashTime: 1424811841
EMCheckCompatibility: true
Email:
EventLoopNestingLevel: 1
FramePoisonBase: 7ffffffff0dea000
FramePoisonSize: 4096
InstallTime: 1422645105
Notes: AdapterVendorID: 0x10de, AdapterDeviceID: 0x 867GL Layers? GL Context? GL Context+ GL Layers+
ProductID: {ec8030f7-c20a-464f-9b0e-13a3a9e97384}
ProductName: Firefox
ReleaseChannel: release
SecondsSinceLastCrash: 107109
StartupTime: 1424704735
Theme: classic/1.0
Throttleable: 1
URL: https://www.facebook.com/
Vendor: Mozilla
Version: 35.0.1
useragent_locale: en-US
Thanks for any help

philipp,
Thanks for the heads up. I updated to 35.1 the other day and it had no effect.
This seems to have worked, however.
Thanks again to you and all out there in Mozilla land.

Firefox shuts down my email, my mailprovider says I should switch to Explorer, is it necessary?

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