Firefox start page is several times normal size; takes over the other programs on the computer; requires control-alt-delete to close; closes other programs as well.

'''bold text'''When Firefox is open, email message opens in Firefox in super-size and difficult to use.
Remedies tried at suggestion of another technician:
Reduced zoom level in F.
Opened in safe mode & checked square icon in top right corner
Reset toolbars and controls in safe mode
Uninstalled and reinstalled
Tried restore defaults
Ticked all options in Safe Mode and clicked "Make Changes & Restart"
Pressed F11 on keyboard
Right clicked on F icon & clicked compatability option.
Fixed one problem
Statement : "Firefox is incompatabile"; did not fix; couldn't see any way to fix.
Note: when I used Firefox before, my operating system was Windows XP. On one window, there was a reference to Windows XP but no way shown to fix.
Friends, I have been struggling with this problem for serveral weeks and many hours. Internet Explorer has become a nightmare and I need to use Firefox. With all respect, it seems to me the reputation of the organization is at stake. Help!
One last question: is there someone I can trust who could take over my computer and solve this? Thank you!!!!!

'''bold text'''When Firefox is open, email message opens in Firefox in super-size and difficult to use.
Remedies tried at suggestion of another technician:
Reduced zoom level in F.
Opened in safe mode & checked square icon in top right corner
Reset toolbars and controls in safe mode
Uninstalled and reinstalled
Tried restore defaults
Ticked all options in Safe Mode and clicked "Make Changes & Restart"
Pressed F11 on keyboard
Right clicked on F icon & clicked compatability option.
Fixed one problem
Statement : "Firefox is incompatabile"; did not fix; couldn't see any way to fix.
Note: when I used Firefox before, my operating system was Windows XP. On one window, there was a reference to Windows XP but no way shown to fix.
Friends, I have been struggling with this problem for serveral weeks and many hours. Internet Explorer has become a nightmare and I need to use Firefox. With all respect, it seems to me the reputation of the organization is at stake. Help!
One last question: is there someone I can trust who could take over my computer and solve this? Thank you!!!!!

Similar Messages

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    # Question
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