Firefox starts searching for security update (says contacting) but never gets anywhere

every now and then when i open firefox i get a box opening and saying there are security updates to get. install now? i say yes, it says it is contacting please wait and i wait and wait for ever and nothing happens? any ideas?>

If you have problems with updating or with the permissions then easiest is to download the full version and trash the currently installed version to do a clean install of the new version.
Download a new copy of the Firefox program and save the DMG file to the desktop
* Firefox 5.0.x: http://www.mozilla.com/en-US/firefox/all.html
* Trash the current Firefox application to do a clean (re-)install
* Install the new version that you have downloaded
Your profile data is stored elsewhere in the [http://kb.mozillazine.org/Profile_folder_-_Firefox Firefox Profile Folder], so you won't lose your bookmarks and other personal data.

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    MBSA scan time was 9:44 PM
    2014-07-31   
    19:38:35:487  216   2344  
    Report CWERReporter finishing event handling. (00000000)
    2014-07-31   
    19:44:14:497  216   2344  
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    http://eus1:8530/ReportingWebService/ReportingWebService.asmx
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    19:44:14:555  216   2344  
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    2014-07-31   
    19:44:14:555  216   2344  
    PT     WARNING: SOAP Fault: 0x00012c
    2014-07-31   
    19:44:14:555  216   2344  
    PT     WARNING:    
    faultstring:Fault occurred
    2014-07-31   
    19:44:14:555  216   2344  
    PT     WARNING:    
    ErrorCode:ConfigChanged(2)
    2014-07-31   
    19:44:14:555  216   2344  
    PT     WARNING:    
    Message:(null)
    2014-07-31   
    19:44:14:555  216   2344  
    PT     WARNING:    
    Method:"http://www.microsoft.com/SoftwareDistribution/ReportEventBatch"
    2014-07-31   
    19:44:14:555  216   2344  
    PT     WARNING:    
    ID:2b9836c5-3159-494b-ae27-72559d089586
    2014-07-31   
    19:44:14:555  216   2344  
    Report WARNING: Reporter failed to upload events with hr = 8024400d.
    2014-07-31   
    19:45:57:201  9128   12a8  
    Misc   =========== 
    Logging initialized (build: 7.6.7600.256, tz: -0400) 
    ===========
    2014-07-31   
    19:45:57:201  9128   12a8  
    Misc     = Process: C:\Program Files\Microsoft Baseline Security Analyzer 2\mbsa.exe
    2014-07-31   
    19:45:57:201  9128   12a8  
    Misc     = Module: C:\Windows\system32\wuapi.dll
    2014-07-31   
    19:45:57:200  9128   12a8  
    COMAPI -------------
    2014-07-31   
    19:45:57:201  9128   12a8  
    COMAPI -- START --  COMAPI: Search [ClientId = MBSA]
    2014-07-31   
    19:45:57:202  9128   12a8  
    COMAPI ---------
    2014-07-31   
    19:45:57:218  216   2344  
    Agent  *************
    2014-07-31   
    19:45:57:218  9128   12a8  
    COMAPI <<-- SUBMITTED -- COMAPI: Search [ClientId = MBSA]
    2014-07-31   
    19:45:57:218  216   2344  
    Agent  ** START **  Agent: Finding updates [CallerId = MBSA]
    2014-07-31   
    19:45:57:218  216   2344  
    Agent  *********
    2014-07-31   
    19:45:57:218  216   2344  
    Agent    * Include potentially superseded updates
    2014-07-31   
    19:45:57:218  216   2344  
    Agent    * Online = Yes; Ignore download priority = No
    2014-07-31   
    19:45:57:218  216   2344  
    Agent    * Criteria = "IsInstalled=0 or
    IsInstalled=1"
    2014-07-31   
    19:45:57:218  216   2344  
    Agent    * ServiceID = {3DA21691-E39D-4DA6-8A4B-B43877BCB1B7} Managed
    2014-07-31   
    19:45:57:218  216   2344  
    Agent    * Search Scope = {Machine}
    2014-07-31   
    19:45:58:410  216   2344  
    PT     +++++++++++  PT: Synchronizing server updates 
    +++++++++++
    2014-07-31   
    19:45:58:410  216   2344  
    PT       + ServiceId = {3DA21691-E39D-4DA6-8A4B-B43877BCB1B7}, Server URL =
    http://eus1:8530/ClientWebService/client.asmx
    2014-07-31   
    19:46:00:453  216   2344  
    PT     WARNING: SyncUpdates failure, error = 0x8024400D, soap client error = 7, soap error code = 300, HTTP status code = 200
    2014-07-31   
    19:46:00:453  216   2344  
    PT     WARNING: SOAP Fault: 0x00012c
    2014-07-31   
    19:46:00:453  216   2344  
    PT     WARNING:    
    faultstring:Fault occurred
    2014-07-31   
    19:46:00:453  216   2344  
    PT     WARNING:    
    ErrorCode:ConfigChanged(2)
    2014-07-31   
    19:46:00:453  216   2344  
    PT     WARNING:    
    Message:(null)
    2014-07-31   
    19:46:00:453  216   2344  
    PT     WARNING:    
    Method:"http://www.microsoft.com/SoftwareDistribution/Server/ClientWebService/SyncUpdates"
    2014-07-31   
    19:46:00:453  216   2344  
    PT     WARNING:    
    ID:e9b0d06e-d0c8-443f-abc9-512bc0f2cfa1
    2014-07-31   
    19:46:00:481  216   2344  
    PT     Initializing simple targeting cookie,
    clientId = e651f142-bc0f-467d-b416-d344215f5c0a, target group = EMCC Servers, DNS name = elf1.monarch.com
    2014-07-31   
    19:46:00:481  216   2344  
    PT       Server URL =
    http://eus1:8530/SimpleAuthWebService/SimpleAuth.asmx
    2014-07-31   
    19:46:18:451  216   2344  
    PT     +++++++++++ 
    PT: Synchronizing extended update info  +++++++++++
    2014-07-31   
    19:46:18:451  216   2344  
    PT       + ServiceId = {3DA21691-E39D-4DA6-8A4B-B43877BCB1B7}, Server URL =
    http://eus1:8530/ClientWebService/client.asmx
    2014-07-31   
    19:46:18:893  216   2344  
    Agent    * Added update {92AEAB02-F8FC-4527-B285-50FDC8EF3F85}.201 to search result
    2014-07-31   
    19:46:18:893  216   2344  
    Agent    * Added update {2212D902-7C3B-408E-96A3-ECE4D00BFAE6}.101 to search result
    2014-07-31   
    19:46:18:893  216   2344  
    Agent    * Added update {490BE004-BC5C-4EEF-AC82-769542FC3A2D}.201 to search result
    2014-07-31   
    19:46:18:893  216   2344  
    Agent    * Added update {568C1005-5178-4C13-8486-18E2C5AF4834}.201 to search result
    2014-07-31   
    19:46:18:893  216   2344  
    Agent  Bundle contains no deployed children and thus is invalid.
    2014-07-31   
    19:46:18:893  216   2344  
    Agent  Update {D9F49D05-AC6D-4A2A-8150-D2B4B730DEED}.101 is not a valid bundle. Not returning it.
    2014-07-31   
    19:46:18:893  216   2344  
    Agent    * Added update {74844E07-2F55-40D4-9E16-E17A2815FEBE}.201 to search result
    2014-07-31   
    19:46:18:893  216   2344  
    Agent    * Added update {3C72A908-F3CD-413D-B2BF-ECB68D24B6FE}.201 to search result
    2014-07-31   
    19:46:18:893  216   2344  
    Agent    * Added update {50990D0B-4795-4830-9C3A-753485B2D433}.201 to search result
    2014-07-31   
    19:46:18:893  216   2344  
    Agent    * Added update {9DB82D0B-5611-4BC1-A4B8-432FE1A3CC43}.201 to search result
    2014-07-31   
    19:46:18:893  216   2344  
    Agent    * Added update {7BB7B30C-351D-4F8C-ABE4-5F7965635A03}.201 to search result
    2014-07-31   
    19:46:18:893  216   2344  
    Agent    * Added update {AEF6280F-8C4D-4804-9913-407582227E75}.202 to search result
    2014-07-31   
    19:46:18:893  216   2344  
    Agent    * Added update {16BB6A11-B540-4486-AB13-F3B9789E90B5}.105 to search result
    2014-07-31   
    19:46:18:893  216   2344  
    Agent    * Added update {1B127611-D28E-4167-A1DC-243A51BC528F}.203 to search result
    2014-07-31   
    19:46:18:893  216   2344  
    Agent    * Added update {2F6F2013-2990-4FA6-8AB9-CA59DCA4E62D}.202 to search result
    2014-07-31   
    19:46:18:893  216   2344  
    Agent    * Added update {21732D13-3D34-4DD7-B663-32F2A1631EA9}.105 to search result
    2014-07-31   
    19:46:18:893  216   2344  
    Agent  Bundle contains no deployed children and thus is invalid.
    2014-07-31   
    19:46:18:893  216   2344  
    Agent  Update {E879EE15-340D-442C-B8A4-CF91D18C1B6B}.101 is not a valid bundle. Not returning it.
    2014-07-31   
    19:46:18:893  216   2344  
    Agent  Bundle contains no deployed children and thus is invalid.
    2014-07-31   
    19:46:18:893  216   2344  
    Agent  Update {99FEC317-44CD-40B4-B67E-94C840510983}.101 is not a valid bundle. Not returning it.
    2014-07-31   
    19:46:18:893  216   2344  
    Agent    * Added update {8096C018-252D-4C32-BC9E-F33AC67ECFF1}.201 to search result
    2014-07-31   
    19:46:18:893  216   2344  
    Agent    * Added update {ECCC4D19-3032-4C82-91AB-A31560B13F80}.205 to search result
    2014-07-31   
    19:46:18:893  216   2344  
    Agent    * Added update {BB49CC19-8847-4986-AA93-5E905421E55A}.103 to search result
    2014-07-31   
    19:46:18:893  216   2344  
    Agent    * Added update {023BB023-490F-4DF3-BCAA-9521EE8B5847}.201 to search result
    2014-07-31   
    19:46:18:893  216   2344  
    Agent    * Added update {9676C624-58CB-4A30-B7B3-1D013CF3DBBC}.201 to search result
    2014-07-31   
    19:46:18:893  216   2344  
    Agent    * Added update {1BB3DE24-0D76-4D59-9B9E-556722BFE852}.101 to search result
    2014-07-31   
    19:46:18:893  216   2344  
    Agent    * Added update {F4695A25-0D22-4E3B-9BA9-9BBC62198C28}.103 to search result
    2014-07-31   
    19:46:18:893  216   2344  
    Agent    * Added update {11152F27-ACCA-4438-B21D-A0B61480D33B}.101 to search result
    2014-07-31   
    19:46:18:894  216   2344  
    Agent    * Added update {308DE327-7354-4481-9981-DEA0FC61925E}.101 to search result
    2014-07-31   
    19:46:18:894  216   2344  
    Agent    * Added update {16E9C62D-05B2-4E14-BFB0-CF55EDBD4F61}.106 to search result
    2014-07-31   
    19:46:18:894  216   2344  
    Agent    * Added update {C750962E-9D5E-45CE-9967-AE2D67115966}.202 to search result
    2014-07-31   
    19:46:18:894  216   2344  
    Agent    * Added update {9F7D6930-6816-423A-AF3C-C83ADFA7F612}.201 to search result
    2014-07-31   
    19:46:18:894  216   2344  
    Agent    * Added update {497BCC31-ACF7-46E2-B664-C79FD2D39F8B}.201 to search result
    2014-07-31   
    19:46:18:894  216   2344  
    Agent  Bundle contains no deployed children and thus is invalid.
    2014-07-31   
    19:46:18:894  216   2344  
    Agent  Update {E00B2634-BEF9-4C32-B2BF-DEAF7D7221E4}.102 is not a valid bundle. Not returning it.
    2014-07-31   
    19:46:18:894  216   2344  
    Agent    * Added update {7738E837-B152-487B-8527-CD3A9C0E43E3}.101 to search result
    2014-07-31   
    19:46:18:894  216   2344  
    Agent    * Added update {39757C3A-7ABE-4418-8B2A-C7EA7D88B36A}.202 to search result
    2014-07-31   
    19:46:18:894  216   2344  
    Agent    * Added update {A8968B3A-7FB5-4089-888F-4CDB14055DE9}.102 to search result
    2014-07-31   
    19:46:18:894  216   2344  
    Agent    * Added update {E6ED643C-8611-4453-A723-9847B7BF60EB}.103 to search result
    2014-07-31   
    19:46:18:894  216   2344  
    Agent    * Added update {C499223D-2F22-4626-BBE5-F5A35E7A5854}.204 to search result
    2014-07-31   
    19:46:18:894  216   2344  
    Agent    * Added update {48BEEF41-9D2D-4E72-9A61-59F98B12C07A}.204 to search result
    2014-07-31   
    19:46:18:894  216   2344  
    Agent    * Added update {332AA342-7AC4-4FB4-9C27-C2C9F4EAE6C0}.201 to search result
    2014-07-31   
    19:46:18:894  216   2344  
    Agent    * Added update {2661BD46-2980-4FCF-A062-B3A0C7820663}.102 to search result
    2014-07-31   
    19:46:18:894  216   2344  
    Agent    * Added update {DC548E48-407C-48E1-ACA4-6B4C0DF14E69}.102 to search result
    2014-07-31   
    19:46:18:894  216   2344  
    Agent    * Added update {ED981249-8D8F-42A1-87DB-0AB5C07430B2}.201 to search result
    2014-07-31   
    19:46:18:894  216   2344  
    Agent    * Added update {18FEE64A-1E7F-4932-8158-E8AB241F3A1A}.201 to search result
    2014-07-31   
    19:46:18:894  216   2344  
    Agent    * Added update {3732354D-3DAE-4E71-B82C-61A12C300F72}.201 to search result
    2014-07-31   
    19:46:18:894  216   2344  
    Agent    * Added update {3061954E-EDAA-4625-837C-CE768D68927D}.204 to search result
    2014-07-31   
    19:46:18:894  216   2344  
    Agent    * Added update {78F92451-801A-40F5-9582-CB8D1CA993BE}.202 to search result
    2014-07-31   
    19:46:18:894  216   2344  
    Agent    * Added update {ADA7CF51-66B0-4A00-B37B-68D569D6FF8B}.102 to search result
    2014-07-31   
    19:46:18:894  216   2344  
    Agent    * Added update {345B0353-DFC6-48CC-A6B6-A490CA26B503}.201 to search result
    2014-07-31   
    19:46:18:894  216   2344  
    Agent    * Added update {1330DB53-75FF-4D87-9270-6A5449A67AD7}.101 to search result
    2014-07-31   
    19:46:18:894  216   2344  
    Agent    * Added update {E35E5957-A5A9-4576-9D54-314A34C47C53}.201 to search result
    2014-07-31   
    19:46:18:894  216   2344  
    Agent  Bundle contains no deployed children and thus is invalid.
    2014-07-31   
    19:46:18:894  216   2344  
    Agent  Update {DC17765A-6814-47AD-9F54-5BFBCBF95FB0}.101 is not a valid bundle. Not
    2014-07-31   
    19:46:18:895  216   2344  
    Agent    * Added update {CEFF8CA0-08DB-41D0-B825-FCC2CEBAF8B4}.108 to search result
    2014-07-31   
    19:46:18:895  216   2344  
    Agent    * Added update {2FECFFA0-44C8-4719-8F72-EC7BD8EDB793}.1 to search result
    2014-07-31   
    19:46:18:895  216   2344  
    Agent    * Added update {2BDE2BA3-EF93-49C6-A3C6-A806835A680F}.200 to search result
    2014-07-31   
    19:46:18:895  216   2344  
    Agent    * Added update {FA04F2A3-4DB5-4903-A08C-ADDFCF93EE28}.201 to search result
    2014-07-31   
    19:46:18:895  216   2344  
    Agent    * Added update {0B8586A5-EEB6-4DC0-BCDA-2635C7E12B55}.102 to search result
    2014-07-31   
    19:46:18:895  216   2344  
    Agent  Bundle contains no deployed children and thus is invalid.
    2014-07-31   
    19:46:18:895  216   2344  
    Agent  Update {A6BD61A7-CC63-4068-8510-AA5268FB03E8}.101 is not a valid bundle. Not returning it.
    2014-07-31   
    19:46:18:895  216   2344  
    Agent    * Added update {4C0BA6A7-A8F0-417E-B9DA-906207429CE6}.204 to search result
    2014-07-31   
    19:46:18:895  216   2344  
    Agent    * Added update {CE9876A9-83BF-4EDC-8793-4CBD6F3A6C5A}.202 to search result
    2014-07-31   
    19:46:18:895  216   2344  
    Agent    * Added update {63A011AC-FF81-44B9-811C-BECE5DC6C34B}.101 to search result
    2014-07-31   
    19:46:18:895  216   2344  
    Agent    * Added update {4A0A69AD-4237-43E7-8FB9-5A814361EC76}.201 to search result
    2014-07-31   
    19:46:18:895  216   2344  
    Agent    * Added update {7E8ACCAD-2892-4F2D-9549-1FF8BE44AAD1}.203 to search result
    2014-07-31   
    19:46:18:895  216   2344  
    Agent    * Added update {E17C01AE-BACC-4147-97AD-51A0708126D2}.102 to search result
    2014-07-31   
    19:46:18:895  216   2344  
    Agent    * Added update {CB1F1FAE-F738-49E7-AE3E-7A0C2308838B}.201 to search result
    2014-07-31   
    19:46:18:895  216   2344  
    Agent    * Added update {9696B7B0-FF6F-4AA6-B29C-E0200CB6EB79}.200 to search result
    2014-07-31   
    19:46:18:895  216   2344  
    Agent    * Added update {B58F24B1-58A0-4661-9882-0FF509712946}.102 to search result
    2014-07-31   
    19:46:18:895  216   2344  
    Agent    * Added update {E47BE4B1-5EF0-442F-995F-C000D5AFF062}.201 to search result
    2014-07-31   
    19:46:18:895  216   2344  
    Agent    * Added update {D68E0CB2-9501-405E-AF9C-156F352D6735}.107 to search result
    2014-07-31   
    19:46:18:895  216   2344  
    Agent    * Added update {09593FB3-C94B-4A07-84C4-2E60703AD644}.201 to search result
    2014-07-31   
    19:46:18:895  216   2344  
    Agent    * Added update {99C920B7-65AB-4ACD-A4AD-C4F522E4D7A9}.201 to search result
    2014-07-31   
    19:46:18:895  216   2344  
    Agent    * Added update {EDE986B7-03CE-4B0C-8891-AF09113CB0DB}.200 to search result
    2014-07-31   
    19:46:18:896  216   2344  
    Agent    * Added update {B8315ACF-BF26-4C3A-979B-80A46D06697F}.200 to search result
    2014-07-31   
    19:46:18:896  216   2344  
    Agent    * Added update {013AF7D6-EC9F-4DEF-AE41-007D211F9FBC}.202 to search result
    2014-07-31   
    19:46:18:896  216   2344  
    Agent    * Added update {6E3C01DB-6977-46D2-A537-00F53DA0B3B3}.201 to search result
    2014-07-31   
    19:46:18:896  216   2344  
    Agent    * Added update {9842D9DB-8AE8-4F0B-B974-66787AEC8FBC}.201 to search result
    2014-07-31   
    19:46:18:896  216   2344  
    Agent  Bundle contains no deployed children and thus is invalid.
    2014-07-31   
    19:46:18:896  216   2344  
    Agent  Update {0C1447DC-904E-4DCE-B208-50741D1CC65C}.102 is not a valid bundle. Not returning it.
    2014-07-31   
    19:46:18:896  216   2344  
    Agent    * Added update {DD7619DD-D6A6-4765-8406-612FD79583BA}.202 to search result
    2014-07-31   
    19:46:18:896  216   2344  
    Agent    * Added update {ABB0AFDD-4B0A-4C3E-8341-07EA3941C465}.201 to search result
    2014-07-31   
    19:46:18:896  216   2344  
    Agent    * Added update {B66BA1DF-4BC1-4145-859F-239C9F9BB5A0}.201 to search result
    2014-07-31   
    19:46:18:896  216   2344  
    Agent    * Added update {E2C928E1-BE92-4715-817D-FD6090F2FB07}.202 to search result
    2014-07-31   
    19:46:18:896  216   2344  
    Agent    * Added update {C16FDFFD-A0D3-49EB-A8EB-B8F5E21D52C3}.202 to search result
    2014-07-31   
    19:46:18:896  216   2344  
    Agent    * Added update {57260DFE-227C-45E3-9FFC-2FC77A67F95A}.104 to search result
    2014-07-31   
    19:46:18:896  216   2344  
    Agent   * Added update {5BCDA2FE-A3F5-42C9-91F0-823230942BD8}.204 to search result
    2014-07-31   
    19:46:18:897  216   2344  
    Agent    * Found 151 updates and 95 categories in search; evaluated appl. rules of 1327 out of 2207 deployed entities
    2014-07-31   
    19:46:18:918  216   2344  
    Agent  *********
    2014-07-31   
    19:46:18:918  216   2344  
    Agent  **  END 
    **  Agent: Finding updates [CallerId = MBSA]
    2014-07-31   
    19:46:18:918  216   2344  
    Agent  *************
    2014-07-31   
    19:46:18:932  216   2344  
    Report REPORT EVENT: {A427D5D8-F546-4FBB-9F5F-931DF1F46063}      
    2014-07-31 19:46:18:898-0400      1     
    147    101    {00000000-0000-0000-0000-000000000000}  
    0       0     
    MBSA   Success      
    Software Synchronization   Windows Update Client successfully detected 151 updates.
    2014-07-31   
    19:46:18:932  216   2344  
    Report REPORT EVENT: {C8151494-E563-4AEB-B37F-14FD7864BF5D}      
    2014-07-31 19:46:18:898-0400      1     
    156    101    {00000000-0000-0000-0000-000000000000}  
    0       0     
    MBSA   Success      
    Pre-Deployment Check Reporting client status.
    2014-07-31   
    19:46:18:933  216   2344  
    Report CWERReporter finishing event handling. (00000000)
    2014-07-31   
    19:46:18:934  9128   2550  
    COMAPI >>--  RESUMED 
    -- COMAPI: Search [ClientId = MBSA]
    2014-07-31   
    19:46:18:934  216   2344  
    Report CWERReporter finishing event handling. (00000000)
    2014-07-31   
    19:46:18:934  216   2344  
    Report CWERReporter finishing event handling. (00000000)
    2014-07-31   
    19:46:18:935  216   2344  
    Report CWERReporter finishing event handling. (00000000)
    2014-07-31   
    19:46:18:935  216   2344  
    Report CWERReporter finishing event handling. (00000000)
    2014-07-31   
    19:46:18:935  216   2344  
    Report CWERReporter finishing event handling. (00000000)
    2014-07-31   
    19:46:18:935  216   2344  
    Report CWERReporter finishing event handling. (00000000)
    2014-07-31   
    19:46:18:935  216   2344  
    Report CWERReporter finishing event handling. (00000000)
    2014-07-31   
    19:46:18:936  216   2344  
    Report CWERReporter finishing event handling. (00000000)
    2014-07-31   
    19:46:18:936  216   2344  
    Report CWERReporter finishing event handling. (00000000)
    2014-07-31   
    19:46:18:936  216   2344  
    Report CWERReporter finishing event handling. (00000000)
    2014-07-31   
    19:46:19:032  9128   2550  
    COMAPI   - Updates found = 151
    2014-07-31   
    19:46:19:033  9128   2550  
    COMAPI ---------
    2014-07-31   
    19:46:19:033  9128   2550  
    COMAPI --  END 
    --  COMAPI: Search [ClientId = MBSA]
    2014-07-31   
    19:46:19:033  9128   2550  
    COMAPI -------------
    2014-07-31   
    19:46:23:918  216   2344  
    Report CWERReporter finishing event handling. (00000000)
    bc

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