Firefox stuck on Mozilla Crash Report

Firefox 10.0.2
Windows Vista
I'd be very grateful for any advice to sort out this real problem.
I'm unable to go any further than the Mozilla Crash Report.
Signature nsAString_internal::EqualsLiteral<int>(char const (&)[52]) More Reports Search
UUID 9f2c591d-dd8c-460f-a9ff-2db912120415
Date Processed 2012-04-15 15:43:00
Uptime 0
Last Crash 15.5 minutes before submission
Install Age 8.3 weeks since version was first installed.
Install Time 2012-02-17 21:01:21
Product Firefox
Version 10.0.2
Build ID 20120215223356
Release Channel release
OS Windows NT
OS Version 6.0.6002 Service Pack 2
x86
Build Architecture Info GenuineIntel family 6 model 15 stepping 13
Crash Reason EXCEPTION_PRIV_INSTRUCTION
Crash Address 0x6441afe1
User Comments
Processor Notes Priority Job
EMCheckCompatibility True

See also;
*http://kb.mozillazine.org/Firefox_crashes
*https://support.mozilla.org/kb/Firefox+crashes
Try to create a new test profile to check if your current profile is causing the problems.
See "Basic Troubleshooting: Make a new profile":
*https://support.mozilla.org/kb/Basic+Troubleshooting#w_8-make-a-new-profile
There may be extensions and plugins installed by default in a new profile, so check that in "Tools > Add-ons > Extensions & Plugins" in case there are still problems.
If that new profile works then you can transfer some files from the old profile to that new profile, but be careful not to copy corrupted files.
See:
*http://kb.mozillazine.org/Transferring_data_to_a_new_profile_-_Firefox

Similar Messages

Mozilla firefox won't open it comes up with mozilla crash reporter before the browser opens

I cannot open the browser at all everytime I try and open it it comes up with crash reporter and then the browser doesn't open at all. I cannot open it in safe mode either as when I try and press shift while opening it it doesn't even come up with an option to open it in safe mode. I cannot troubleshoot it if it is not opening either which is frustrating. I have tried uninstalling and reinstalling but still no use.

We're sorry to hear that your Firefox seems to be crashing when you open it. Please perform the following steps to give us a crash report ID that helps us find out more about the cause of the crash.
#Press the following shortcut to get a Run window: [Windows] + [R]. This should bring up a window that contains a text field.
#In that text field, enter %APPDATA% and press Enter. An explorer window should open.
#From that explorer window, double-click on the ''Mozilla'' folder, then double-click on ''Firefox'' and then on ''Crash reports''. Double-click on ''submitted''.
#Now, you should see a list of files that contain reports. Go to ''View'' > ''Arrange Icons by'' > ''Modified'' to get the most recent files at the top of the window.
#Open the most recent 5 files with a text editor and copy the IDs.
#Paste each ID with '''bp-''' into the reply window on the forums.
Thanks in advance!
You can find more information and troubleshooting steps in the [[Firefox crashes]] article.

Firefox won't open I get a "Mozilla crash reporter" message instead.

I bought a new computer and downloaded Firefox. I had brought my settings over with Easy Transfer and everything worked a few times. Now when I try to open FF it immediately shuts down and gives me an crash reporter message. It doesn't actually open up it just goes directly to the crash reporter message. I've done that a few times. I uninstalled the program and then did a new download a few times and it's still happening. Please help. I've never gotten a response from m numerous crash messages I've sent in and I've posted on this forum and then can't find it. I feel like I've fallen through the FF black hole. Do I exist??

See http://kb.mozillazine.org/Firefox_crashes and [[Firefox crashes]]
If you have submitted Breakpad crash reports then post the IDs of one or more Breakpad crash reports (bp-xxxxxxxx-xxxxxxxxx-xxxx-xxxxxxxxxxxx). 
You can find the IDs of the submitted crash reports on the about:crashes page. 
You can open the about:crashes page via the location bar, just like you open a website. 
See: http://kb.mozillazine.org/Breakpad (Mozilla Crash Reporter) and [[Mozilla Crash Reporter|Mozilla Crash Reporter: Breakpad]]

Firefox does not start up after an automatic update. Every time i try to open it, it just prompts the Mozilla Crash Reporter.

Firefox does not start up after an automatic update. Every time i try to open it, it just prompts the Mozilla Crash Reporter.
''Add-ons: {972ce4c6-7e08-4474-a285-3208198ce6fd}:3.6.10
BuildID: 20100914125854
CrashTime: 1290192405
EMCheckCompatibility: true
FramePoisonBase: 00000000f0de0000
FramePoisonSize: 65536
InstallTime: 1287124738
ProductName: Firefox
ReleaseChannel: release
SecondsSinceLastCrash: 422
StartupTime: 1290192405
Theme: classic/1.0
Throttleable: 1
Vendor: Mozilla
Version: 3.6.10
This report also contains technical information about the state of the application when it crashed.''
Same thing happens when i click restart.
No difference when i run it in Safe mode. And it won't let me create a new profile either. Is there anyway else i can extract my bookmarks? This is driving me crazy!

Did the crash reporter send any crash reports? 
You can see the crash reports in this folder:
"C:\Users\<user>\AppData\Roaming\Mozilla\Firefox\Crash Reports"
See: http://kb.mozillazine.org/Breakpad
See also [[Firefox crashes when you open it]]
Create a new profile as a test to check if your current profile is causing the problems. 
See [[Basic Troubleshooting#Make_a_new_profile|Basic Troubleshooting: Make a new profile]] 
There may be extensions and plugins installed by default in a new profile, so check that in "Tools > Add-ons > Extensions & Plugins" 
If that new profile works then you can transfer some files from the old profile to that new profile (be careful not to copy corrupted files) 
See http://kb.mozillazine.org/Transferring_data_to_a_new_profile_-_Firefox 
If that still causes the same problem then do a clean reinstall and remove the Firefox program folder.
* Download a fresh Firefox copy from http://www.mozilla.com/firefox/all.html and save the file to the desktop.
* Uninstall your current Firefox version and remove the Firefox program folder before installing that copy of the Firefox installer.
* Don't remove personal data when uninstalling.
* It is important to delete the Firefox program folder to remove all the files and make sure that there are no problems with files that were leftover after uninstalling.
See:
* http://kb.mozillazine.org/Standard_diagnostic_-_Firefox#Clean_reinstall

Firefox crashed and now will not start. Cannot create new profile or start in safe mode because Mozilla Crash Reporter appears and will not restart.

Browing the web, Firefox crashed. Typical "this is embarrassing" window appeared and I could choose to restore or start new session. I tried to restore, and nothing happened. Mozilla Crash Reporter appeared, the option to quit Firefox seems to work but restarting just brings back the Crash Reporter. I tried uninstalling and reinstalling Firefox, but Crash Reporter persists. I tried looking through your articles on crash on startup, but I cannot open Profile Manager, nor start in safe mode, nor anything else, with that Crash Reporter popping up. I can't give you a crash ID as I can't type anything into Firefox address bar if I can't open the program. I'm running Windows 7 starter edition on a netbook. Honetly really only use Firefox on this machine, so help would be appreciated! Thanks.

Maybe you did't understand my previous statement. There are no crashes in FF 3.6, There is no previous evidence FF 14 was ever here, I completely uninstalled all trace of Firefox, no app data, no preferences, no cache. I will upgrade to FF14 so I can send IDs,
so here ya go.
Crash ID: bp-fa9da320-92dc-47f7-afff-33e702120718
AdapterDeviceID: 0x2a02
AdapterVendorID: 0x8086
Add-ons: {972ce4c6-7e08-4474-a285-3208198ce6fd}:14.0.1
BuildID: 20120713134347
CrashTime: 1342655269
EMCheckCompatibility: true
Email: [email protected]
FramePoisonBase: 7ffffffff0dea000
FramePoisonSize: 4096
InstallTime: 1342655256
Notes: AdapterVendorID: 0x8086, AdapterDeviceID: 0x2a02GL Context? GL Context+ GL Layers? GL Layers+
ProductID: {ec8030f7-c20a-464f-9b0e-13a3a9e97384}
ProductName: Firefox
ReleaseChannel: release
StartupTime: 1342655256
Theme: classic/1.0
Throttleable: 1
URL: http://www.mozilla.org/en-US/firefox/14.0.1/whatsnew/?oldversion=rv:1.9.2.13
Vendor: Mozilla
Version: 14.0.1
This report also contains technical information about the state of the application when it crashed.

Mozilla Crash Reporter shows up whenever i open Firefox, i can't even use the browser due to how fast it crashes, please help!

So from yesterday i started getting random crashes with Firefox and at one point it had froze my screen for a few minutes, now today when i attempted to get into my browser there is about 5 seconds before it instantly closes and sends me a crash reporter, i have tried re-installing and system restore AND trying to use safe mode but it still crashes, is anyone experiencing the same problem?

We're sorry to hear that your Firefox seems to be crashing when you open it. Please perform the following steps to give us a crash report ID that helps us find out more about the cause of the crash.
#Press the following shortcut to get a Run window: [Windows] + [R]. This should bring up a window that contains a text field.
#In that text field, enter %APPDATA% and press Enter. An explorer window should open.
#From that explorer window, double-click on the ''Mozilla'' folder, then double-click on ''Firefox'' and then on ''Crash reports''. Double-click on ''submitted''.
#Now, you should see a list of files that contain reports. Go to ''View'' > ''Arrange Icons by'' > ''Modified'' to get the most recent files at the top of the window.
#Open the most recent 5 files with a text editor and copy the IDs.
#Paste each ID with '''bp-''' into the reply window on the forums.
Thanks in advance!
You can find more information and troubleshooting steps in the [[Firefox crashes]] article.

Firefox will not open at all. I only get the Mozilla Crash Reporter over and over.

After updating yesterday, Firefox will not open. I repeatedly get the Mozilla Crash Reporter. I've scanned my computer for malware, I've tried to open it in safe mode (it won't), I've completely uninstalled and reinstalled Mozilla, but nothing works. Each time I reinstall, I still get the Mozilla Crash Reporter. The program will not open at all.
I ran my crash ID. Here is the info: bp-eff196eb-ed21-45ee-83c6-e0fc42130123

hello, this crash is caused by Websense Endpoint security software that is running on the system. please try to install all the updates for this program that are available...

Firefox crashed, will not reopen. Removed perhaps corrupted Firefox. Used Chrome to download new version. Still will not open. Mozilla Crash Reporter continues to come up. I hit open and it just continues to come up.

My Firefox crashed. I got Mozilla Crash Reporter. It refused to reopen no matter how often I tried or re-booted. It continued to try to restore Tabs. So I used MS Control Panel Add/Delete Programs. I deleted it and then used Chrome to download a new version. But it continues to try to reopen tabs. I love Firefox in spite of it's repeated crashing .... often when I am saving pictures to my hard drive. I love the add-ons and extensions. How do I get around it's effort to restore Tabs? How do I get it to open? I don't care about the Tabs. My Thunderbird email address is [email protected] My OS is MS Windows XP. Please help, Gary
== Crash ID(s) ==
no ID given
== User Agent ==
Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US) AppleWebKit/533.4 (KHTML, like Gecko) Chrome/5.0.375.70 Safari/533.4

Sometimes the Firefox window gets "off screen" somehow. You often can force it to appear on the screen by right-clicking the little thumbnail image above the Taskbar and choosing Maximize. Does that work?
One possible cause for this is that the file which stores window sizes and positions has become corrupted.
'''Method #1:''' ''If you can get a maximized window:''
Open your current Firefox settings (AKA Firefox profile) folder using either
* "3-bar" menu button > "?" button > Troubleshooting Information
* (menu bar) Help > Troubleshooting Information
* type or paste about:support in the address bar and press Enter
In the first table on the page, click the "Show Folder" button. This should launch a new window listing various files and folders in Windows Explorer.
Leaving that window open, switch back to Firefox and Exit, either:
* "3-bar" menu button > "power" button
* (menu bar) File > Exit
Pause while Firefox finishes its cleanup, then rename '''xulstore.json''' to something like xulstore.old. If you see a file named localstore.rdf, rename that one to localstore.old as well.
Start Firefox back up again. Do windows display normally again?
'''Method #2:''' ''If you cannot get a Firefox window at all:''
Shut down Firefox by right-clicking the taskbar icon > Close All Windows.
Using the Run dialog (windows key + R) or the Start menu search bar (or in Windows 8 maybe the charms bar search bar?) type or paste the following and press Enter to drill down to the Profiles folder:
%APPDATA%\Mozilla\Firefox\Profiles
Here you may see one folder -- in which case, double-click into that -- or more than one folder -- in which case, double-click into what looks like the most recently updated.
Scroll down and rename '''xulstore.json''' to something like xulstore.old. If you see a file named localstore.rdf, rename that one to localstore.old as well.
Start Firefox back up again. Do windows display normally again?

After installing 17.0.1 on Windows XP, firefox will not start, goes to Mozilla Crash reporter

I installed firefox on Windown XP, Professional Version 2002 Service Pack 3...
When I try to start Firefox after install it goes to the Mozilla Crash Reporter...
bp-549b7e51-5401-46fb-9783-c1b692130103
I've tried starting in Safe Mode, but same results...
Please help resolve...

Certain Firefox problems can be solved by performing a ''Clean reinstall''. This means you remove Firefox and any leftover program files and then reinstall Firefox. Please follow these steps one by one:
#Download the latest Desktop version of Firefox from http://www.mozilla.org and save the setup file to your computer.
#After the download finishes, close all Firefox windows (click Exit from the Firefox or File menu) and confirm all upcoming messages.
#Now, uninstall Firefox by following the steps mentioned in the [[Uninstall Firefox from your computer#w_uninstall-firefox|Uninstall Firefox]] article.
'''IMPORTANT:''' On Windows, the uninstaller has the option to remove your personal data and settings. Make sure that you do '''not''' check this option; otherwise all of your bookmarks, passwords, extensions, user customizations and other Firefox [[Profiles|user profile data]] will be removed from your computer.
After uninstalling Firefox on Windows, delete the "Mozilla Firefox" program folder, located by default in one of these locations:
* '''(On 32-bit Windows)''' ''C:\Program Files\Mozilla Firefox''
* '''(On 64-bit Windows)''' ''C:\Program Files (x86)\Mozilla Firefox''
#Go to the Windows Start menu and click on "Computer".
#In the Explorer window that opens, double click Local Disk (C:) to open the C:\ drive.
#Find the "Program Files (x86)" folder or "Program Files" folder.
#* On 32-bit Windows, double-click the '''Program Files''' folder to open it.
#* On 64-bit Windows, you will see a "Program Files (x86)" folder AND a "Program Files" folder. Open the '''Program Files (x86)''' folder.
#Look for a '''Mozilla Firefox''' folder. If you find one, right-click it and select ''Delete'' and confirm that you want to move the folder to the Recycle Bin.
Now, go ahead and reinstall Firefox:
#Double-click the downloaded installation file and go through the steps of the installation wizard.
#Once the wizard is finished, choose to directly open Firefox after clicking the Finish button.
Please report back to see if this helped you!

When opening Firefox, all I get is the Mozilla Crash Reporter

Clicking on Firefox icon takes me directly to the Mozilla Crash Reporter. Restarting and exiting have no effect. The "report" has been submitted numerous times with no response - have no crash ID assigned
== User Agent ==
Mozilla/4.0 (compatible; MSIE 7.0; Windows NT 5.1; Trident/4.0; GTB6.3; .NET CLR 1.1.4322; .NET CLR 2.0.50727; .NET CLR 3.0.4506.2152; .NET CLR 3.5.30729)

Try a clean reinstall and download a fresh Firefox copy from http://www.mozilla.com/firefox/all.html and save the file to the desktop.
Uninstall your current Firefox version and remove the Firefox program folder before installing that copy of the Firefox installer.
It is important to delete the Firefox program folder to remove all the files and make sure that there are no problems with files that were leftover after uninstalling.

Mozilla crash reporter appears on firefox startup

every time I click on firefox I get the mozilla crash reporter and cannot access the Internet

You appear to be using Firefox 9 update to the current Release Firefox 11.
You should be able to download the Firefox installer using your current browser, visit:
* http://www.mozilla.org/en-US/firefox/all.html
Your report for CrashID [https://crash-stats.mozilla.com/report/index/948e9e93-5716-41a9-8ca9-039112120326 948e9e93-5716-41a9-8ca9-039112120326]
* Signature: je_free | PL_DHashFreeTable
Do NOT use any option from Windows or Firefox to delete personal information, or it will destroy your passwords, bookmarks and settings.
* Related Bug 724413

I just downloaded Firefox 4 and I run Windows 7 Ultimate and it crashes before it loads up I double click the link and it brings up the "Mozilla Crash Reporter" everytime I try to start it.

Basically I downloaded Firefox 4 when it was a beta and now after it's been released and everytime I double click the shortcut or the direct link in the start menu and it shows my mouse with the loading icon and then it pops up the "Mozilla Crash Reporter" and I've submitted multiple reports and got nothing back and I now can't revert back to pre-4.0 Firefox to even just use it while the problem is rectified.

Your best bet would be to uninstall the BETA and install the actual release, instructions as follows.
* Go to [http://www.mozilla.com/en-US/firefox/fx/?ref=logo Download Firefox 4.0] and download a fresh installation file to the desktop. If necessary, download the file with IE8 or 9, but choose to save it to your desktop when you see the prompt.
* Hit '''CTRL+SHIFT+ESC''' to bring up '''Task Manager''', go to the '''Processes '''list and see if you can find '''firefox.exe''' running in there. If you do, right click it and choose "'''Kill Process'''".
* Then go to Add/Remove Programs, scroll down to '''Mozilla Firefox''' and remove it, choosing to keep your bookmarks, customizations etc., (don't checkmark the box).
* Then reboot and delete the folder called '''Mozilla Firefox''' at this location: ''C:\Program Files\Mozilla Firefox''
* Finally run the installation file you downloaded to the desktop earlier.
If you prefer to install the previous secure version which is v3.6.16, use the following link, otherwise the procedure is the same: [http://www.mozilla.com/en-US/firefox/all-older.html Download Firefox v3.6.16]

I can't open FF, mozilla crasher reporter always pops in

after installing windows update for 2 hours FF won't open..
Add-ons: {3f963a5b-e555-4543-90e2-c3908898db71}:8.5.0.429,{0545b830-f0aa-4d7e-8820-50a4629a56fe}:4.6.1,{671c8440-f787-11dc-95ff-0800200c9a66}:2.0.2,[email protected]:1.9.6.4,{CAFEEFAC-0016-0000-0018-ABCDEFFEDCBA}:6.0.18,{20a82645-c095-46ed-80e3-08825760534b}:1.1,{AE93811A-5C9A-4d34-8462-F7B864FC4696}:3.63,{97c7d43c-4182-49b8-9b04-b78fed89d7fb}:1.2.3,seostatus@rubyweb:1.5.7,{972ce4c6-7e08-4474-a285-3208198ce6fd}:3.6.8
BuildID: 20100722155716
CrashTime: 1280999715
EMCheckCompatibility: true
FramePoisonBase: 00000000f0de0000
FramePoisonSize: 65536
InstallTime: 1280983986
ProductName: Firefox
ReleaseChannel: release
SecondsSinceLastCrash: 891
StartupTime: 1280999668
Theme: classic/1.0
Throttleable: 1
URL: about:blank
Vendor: Mozilla
Version: 3.6.8
This report also contains technical information about the state of the application when it crashed.

That detail information isn't helpful unfortunately.
Can you get the crash report(s) and paste them here? See https://support.mozilla.com/en-US/kb/Mozilla+Crash+Reporter#Viewing_reports_outside_of_Firefox
Also see if Firefox will start up in [[Safe Mode]] or a new profile. See [[Managing profiles]]

Installed update to different program - Foxfire 5 closed - won't reopen.-Get Mozilla Crash Report-uninstalled-reinstalled twice-still get same error msg.

FireFox 5 was working fine. Got a message about one of my other programs had an update available. I installed the update and it needed to shutdown the system to take effect. I clicked OK. The system shut down and restarted and a Mozilla Crash Reporter message came up when it tried to reload FireFox. I've tried totally uninstalling FireFox (twice) and re installing it but I still get the same error message when I try to start the program.
Don't know what else I can do???

Google ATI Firefox crash. You'll see ATI video cards have multiple problems with Firefox and also internet videos. Also, note the dates these problems occurred - many are 2011...

My firefox always opens a crash report when I close it. Even if I have no tabs open and close firefox.

The Crash information is:
AdapterDeviceID: 95c4
AdapterVendorID: 1002
Add-ons: TFToolbarX@torrent-finder:1.2.6,{1de0de3c-0b5c-4f67-90c6-689623894991}:0.3,{9fb7d178-155a-4318-9173-1a8eaaea7fe4}:2.1.11,{B17C1C5A-04B1-11DB-9804-B622A1EF5492}:1.2.1,{c0c9a2c7-2e5c-4447-bc53-97718bc91e1b}:5.4,{d10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d}:1.3.9,{D4DD63FA-01E4-46a7-B6B1-EDAB7D6AD389}:0.9.8,{ef4e370e-d9f0-4e00-b93e-a4f274cfdd5a}:1.4.4,{b9db16a4-6edc-47ec-a1f4-b86292ed211d}:4.9.5,[email protected]:4.0.2,{1E73965B-8B48-48be-9C8D-68B920ABC1C4}:10.0.0.1410,avg@igeared:7.008.031.001,[email protected]:1.3.5
AvailableVirtualMemory: 3804364800
BuildID: 20110902133214
CrashTime: 1316851060
EMCheckCompatibility: true
Email: [email protected]
FramePoisonBase: 00000000f0de0000
FramePoisonSize: 65536
InstallTime: 1315413340
Notes: AdapterVendorID: 1002, AdapterDeviceID: 95c4, AdapterDriverVersion: 8.872.0.0
D2D? D2D+
DWrite? DWrite+
D3D10 Layers? D3D10 Layers+
ProductName: Firefox
ReleaseChannel: release
SecondsSinceLastCrash: 452
StartupTime: 1316850895
SystemMemoryUsePercentage: 78
Theme: LavaFox_V1-Blue
Throttleable: 1
TotalVirtualMemory: 4294836224
URL: https://support.mozilla.com/en-US/questions/new?product=desktop&category=d2&search=My+firefox+always+opens+a+crash+report+when+I+close+it.+Even+if+I+have+no+tabs+open+and+close+firefox.&showform=1
Vendor: Mozilla
Version: 6.0.2
Winsock_LSP: MSAFD Tcpip [TCP/IP] : 2 : 1 :
MSAFD Tcpip [UDP/IP] : 2 : 2 : %SystemRoot%\system32\mswsock.dll
MSAFD Tcpip [RAW/IP] : 2 : 3 :
MSAFD Tcpip [TCP/IPv6] : 2 : 1 : %SystemRoot%\system32\mswsock.dll
MSAFD Tcpip [UDP/IPv6] : 2 : 2 :
MSAFD Tcpip [RAW/IPv6] : 2 : 3 : %SystemRoot%\system32\mswsock.dll
RSVP TCPv6 Service Provider : 2 : 1 :
RSVP TCP Service Provider : 2 : 1 : %SystemRoot%\system32\mswsock.dll
RSVP UDPv6 Service Provider : 2 : 2 :
RSVP UDP Service Provider : 2 : 2 : %SystemRoot%\system32\mswsock.dll
This report also contains technical information about the state of the application when it crashed.

Have a read of the rather complicated article
* [[firefox crashes]]
* and for anyone with firefox crashing before you can key in about:crashes see: http://kb.mozillazine.org/Breakpad#Location_of_crash_reports
I note you have found bp-54df2ba6-de52-405d-9ccc-4dd272110924 have you any other recent crash signatures or crash IDs, the one you provide seems rather uncommon [https://crash-stats.mozilla.com/report/list?product=Firefox&query_search=signature&query_type=exact&query=karasx2.dll%400x2535&reason_type=contains&date=09%2F24%2F2011%2001%3A44%3A07&range_value=1&range_unit=weeks&hang_type=any&process_type=any&do_query=1&signature=karasx2.dll%400x2535 [karasx2.dll%400x2535]]
Do you still get the problem in [[safe mode]] and with default themes, and all plugins disabled. Note common causes of crashes are malware, and versions of the software IDvault. (do you use IDvault ? - often provided by Comcast)

Firefox stuck on Mozilla Crash Report

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