Firefox sync error server incorrectly configured
The very first time I loaded firefox on my laptop (which i bought only a couple months ago) the syncing worked just fine.
After i dont know how much time i started getting errors that the syncing was failing. I tried to reconfigure the syncing properties but started getting the error server incorrectly configured. I scoured the net looking for answers following all the troubleshooting that I could find.
One thing I notice is that when i choose I have an account it is supposed to load a key that i can use on my already synced devices but that never actually populates and it immediately kicks me to the user name password and sync key screen. This issue remained throughout the duration of all the troubleshooting below. Additionally I cant even create a new sync account on that pc as it fails everytime.
I have done the following in a effort to resolve this issue.
I created a new sync account using one of my other pcs
I added a pc that was never on the sync account to it to verify it does it fact sync
i uninstalled firefox 4 separate times deleting all the folders and even as far as the registry keys
i tried using a lan connection vs wifi
i updated windows
My computer;
I have a lenovo ideapad with windows 7 and 8 gigs of ram with a amd processor
My LOG:
1308530082634 Service.Main INFO Loading Weave 1.7b1pre
1308530082645 Engine.Bookmarks DEBUG Engine initialized
1308530082646 Engine.Forms DEBUG Engine initialized
1308530082646 Engine.History DEBUG Engine initialized
1308530082647 Engine.Passwords DEBUG Engine initialized
1308530082647 Engine.Prefs DEBUG Engine initialized
1308530082647 Engine.Tabs DEBUG Engine initialized
1308530082648 Engine.Tabs DEBUG Resetting tabs last sync time
1308530082648 Service.Main INFO Mozilla/5.0 (Windows NT 6.1; WOW64; rv:2.0.1) Gecko/20100101 Firefox/4.0.1
1308530082651 SyncKeyBundle INFO SyncKeyBundle being created for
1308530086186 Net.Resource DEBUG GET cached: 0
1308530086186 Service.JPAKEClient ERROR Error acquiring channel ID. Server responded with HTTP 0
1308530086187 Service.JPAKEClient DEBUG Aborting...
1308530123488 Service.Main INFO Logging in user mkfrlxkbrzyhl4glxtgruf3z7t6xlrm3
1308530123489 Service.Main DEBUG Finding cluster for user mkfrlxkbrzyhl4glxtgruf3z7t6xlrm3
1308530125046 Net.Resource DEBUG GET cached: 0
1308530125047 Net.Resource DEBUG Status 0 in Resource.get: retrying once.
1308530126636 Net.Resource DEBUG GET cached: 0
1308530126636 Service.Main DEBUG cluster value = https://phx-sync061.services.mozilla.com/
1308530126637 Service.Main DEBUG Caching URLs under storage user base: https://phx-sync061.services.mozilla.com/1.0/mkfrlxkbrzyhl4glxtgruf3z7t6xlrm3/
1308530128303 Net.Resource DEBUG GET cached: 0
1308530128303 Net.Resource DEBUG Status 0 in Resource.get: retrying once.
1308530129607 Net.Resource DEBUG GET cached: 0
1308530129642 Service.Main DEBUG Exception: Login failed: error.login.reason.server No traceback available
1308530132819 Service.Main INFO Service reset.
1308530132820 Engine.Clients DEBUG Resetting clients last sync time
1308530132820 Engine.Bookmarks DEBUG Resetting bookmarks last sync time
1308530132821 Engine.Forms DEBUG Resetting forms last sync time
1308530132822 Engine.History DEBUG Resetting history last sync time
1308530132823 Engine.Passwords DEBUG Resetting passwords last sync time
1308530132825 Engine.Prefs DEBUG Resetting prefs last sync time
1308530132825 Engine.Tabs DEBUG Resetting tabs last sync time
1308530132826 CollectionKeys INFO Clearing CollectionKeys...
the couple of lines that stand out to me are
1308530086186 Net.Resource DEBUG GET cached: 0
1308530086186 Service.JPAKEClient ERROR Error acquiring channel ID. Server responded with HTTP 0
appears it is trying to check some cache or something and cant find it so it just gives up....
please help I have spent countless hours trying to fix this.
One addition note: in my own situation, I checked my about:config and saw my sync server's URL (https://scl2-sync42.services.mozilla.com/ ). I entered it into my address bar and got the following message:
"server issue: database is not healthy"
(quotes were included) I've seen no mention of such a phrase in a Google search, so I assume that no one else has reported any such thing.
Going into my about:config, I deleted the URL and it synced just fine!
Similar Messages
-
I have not changed any settings and have no idea why sync suddenly stopped working. I am logged in and have the new version of sync.
Try to clear the mozilla.com cookies.
Start Firefox in Safe Mode to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance).
Do not click the Reset button on the Safe mode start window or otherwise make changes.
https://support.mozilla.org/kb/Safe+Mode
You can also try to unlink the current device and try to run the set up again or delete the current Sync account and start anew.
Tools > Options > Sync > Unlink This Device
https://services.mozilla.com/ Firefox Sync » Home
https://account.services.mozilla.com/ -
I installed Sync on Windows XP Home Edition, Firefox 3.6.8, with Zone Alarm and AVG anti-virus. Sync is not updating, instead it produces error message: Server Incorrectly Configured and hangs up. How to fix it?
You might want to also post on this Google Group dedicated to Sync (formerly known as Weave), since it's such a new add-on.
http://groups.google.com/group/mozilla-labs-weave -
Sync encountered an error while connecting: Server incorrectly configured
I have started getting the following message for some reason. No one has been able to answer it on the user forums. Can you help please? "Sync encountered an error while connecting: Server incorrectly configured. Please try again"
same thing, started today. i have pasted my sync-log here. my username has been changed from my real username to "username". i noticed the URL in the log. nslookup returns Non-authoritative answer:
Name: sync-rr.phx.services.mozilla.com
Addresses: 63.245.217.208
63.245.217.207
Aliases: phx-sync038.services.mozilla.com and i am able to surf to the page. it asks me for a username and password, in which i put my sync username & password. it seems to take the login/pass just fine but no page is served - it just sits on loading forever.
1309215660360 Service.Main INFO Loading Weave 1.8.0
1309215660371 Engine.Bookmarks DEBUG Engine initialized
1309215660372 Engine.Forms DEBUG Engine initialized
1309215660374 Engine.History DEBUG Engine initialized
1309215660375 Engine.Passwords DEBUG Engine initialized
1309215660376 Engine.Prefs DEBUG Engine initialized
1309215660377 Engine.Tabs DEBUG Engine initialized
1309215660378 Engine.Tabs DEBUG Resetting tabs last sync time
1309215660379 Service.Main INFO Mozilla/5.0 (Windows NT 6.1; WOW64; rv:5.0) Gecko/20100101 Firefox/5.0
1309215660382 Service.Main DEBUG Caching URLs under storage user base: https://phx-sync038.services.mozilla.com/1.1/username/
1309215660384 Service.Main INFO Starting sync at 2011-06-27 18:01:00
1309215660384 Service.Main DEBUG In sync: should login.
1309215660386 Service.Main INFO Logging in user username
1309215661024 Net.Resource DEBUG mesg: GET fail 503 https://phx-sync038.services.mozilla.com/1.1/username/info/collections
1309215661025 Net.Resource DEBUG GET fail 503 https://phx-sync038.services.mozilla.com/1.1/username/info/collections
1309215661033 Service.Main DEBUG Exception: Login failed: error.login.reason.server No traceback available
1309215661034 Service.Main DEBUG Not syncing: login returned false.
1309215661035 Service.Main DEBUG Clearing sync triggers.
1309215664700 Service.Main INFO Logging in user username
1309215664796 Net.Resource DEBUG mesg: GET fail 503 https://phx-sync038.services.mozilla.com/1.1/username/info/collections
1309215664797 Net.Resource DEBUG GET fail 503 https://phx-sync038.services.mozilla.com/1.1/username/info/collections
1309215664801 Service.Main DEBUG Exception: Login failed: error.login.reason.server No traceback available
1309215664802 Service.Main DEBUG Autoconnect failed: error.login.reason.server; retry in 89 sec.
1309215699971 Service.Main DEBUG Clearing sync triggers.
1309215704491 Service.Main INFO Starting sync at 2011-06-27 18:01:44
1309215704492 Service.Main DEBUG In sync: should login.
1309215704494 Service.Main INFO Logging in user username
1309215704839 Net.Resource DEBUG mesg: GET fail 503 https://phx-sync038.services.mozilla.com/1.1/username/info/collections
1309215704840 Net.Resource DEBUG GET fail 503 https://phx-sync038.services.mozilla.com/1.1/username/info/collections
1309215704844 Service.Main DEBUG Exception: Login failed: error.login.reason.server No traceback available
1309215704845 Service.Main DEBUG Not syncing: login returned false.
1309215704846 Service.Main DEBUG Clearing sync triggers. -
Sync has stopped working recently and now says server incorrectly configured
A day or two ago sync stopped working. I constantly get an error at the bottom of my screen that says "Sync encountered an error while connecting: Server incorrectly configured. Please try again."
I've tried resetting the sync and changing my password.The following is my low log
"1315836128689 Service.Main INFO Loading Weave 1.9.0
1315836128703 Engine.Bookmarks DEBUG Engine initialized
1315836128704 Engine.Forms DEBUG Engine initialized
1315836128704 Engine.History DEBUG Engine initialized
1315836128705 Engine.Passwords DEBUG Engine initialized
1315836128706 Engine.Prefs DEBUG Engine initialized
1315836128706 Engine.Tabs DEBUG Engine initialized
1315836128706 Engine.Tabs DEBUG Resetting tabs last sync time
1315836128707 Service.Main INFO Mozilla/5.0 (Windows NT 5.1; rv:6.0.2) Gecko/20100101 Firefox/6.0.2
1315836128709 Service.Main DEBUG Caching URLs under storage user base: https://scl2-sync628.services.mozilla.com/1.1/r7pinlaw5uu6dmcyv6cxx5z533jdmuwe/
1315836128711 Service.Main INFO Starting sync at 2011-09-12 10:02:08
1315836128711 Service.Main DEBUG In sync: should login.
1315836128712 Service.Main INFO Logging in user r7pinlaw5uu6dmcyv6cxx5z533jdmuwe
1315836132724 Service.Main DEBUG Exception: Could not acquire lock. Label: "service.js: login". No traceback available
1315836132724 Service.Main INFO Cannot start sync: already syncing?
1315836132724 Service.Main DEBUG Autoconnect failed: success.login; retry in 63 sec.
1315836140478 Net.Resource WARN Caught unexpected exception Component returned failure code: 0x80040111 (NS_ERROR_NOT_AVAILABLE) [nsIHttpChannel.responseStatus] Stack trace: _onComplete()@resource://services-sync/resource.js:321 < innerBind()@resource://services-sync/util.js:1180 < Channel_onStopRequest()@resource://services-sync/resource.js:568 in _onComplete.
1315836140478 Net.Resource DEBUG Stack trace: _onComplete()@resource://services-sync/resource.js:321 < innerBind()@resource://services-sync/util.js:1180 < Channel_onStopRequest()@resource://services-sync/resource.js:568
1315836140478 Net.Resource DEBUG Caught exception Component returned failure code: 0x80040111 (NS_ERROR_NOT_AVAILABLE) [nsIHttpChannel.visitResponseHeaders] Stack trace: _onComplete()@resource://services-sync/resource.js:356 < innerBind()@resource://services-sync/util.js:1180 < Channel_onStopRequest()@resource://services-sync/resource.js:568 visiting headers in _onComplete.
1315836140478 Net.Resource DEBUG Stack trace: _onComplete()@resource://services-sync/resource.js:356 < innerBind()@resource://services-sync/util.js:1180 < Channel_onStopRequest()@resource://services-sync/resource.js:568
1315836140487 Service.Main DEBUG Exception: Login failed: error.login.reason.server No traceback available
1315836140487 Service.Main DEBUG Not syncing: login returned false.
1315836140487 Service.Main DEBUG Clearing sync triggers.
1315836141666 Service.Main DEBUG Clearing sync triggers.
1315836146592 Service.Main DEBUG Clearing sync triggers.
1315836158444 Service.Main DEBUG Clearing sync triggers.
1315836166664 Service.Main DEBUG Clearing sync triggers." -
Firefox Sync custom server fails - invalid HTTPS certificate
Windows XP SP3, Firefox 3.6.8.
Using a custom Sync server, the Weave minimal server written by Toby Elliot. Firefox Sync 1.4.4 extension is crapping out at the setup stage.
I've got a self-signed SSL certificate behind my web server, since it's for my personal use. I have the Sync extension on a couple of other Firefox installations, grandfathered through a few versions since Weave. Those extensions work and I can sync, no problem.
So the problem is not with my server itself, or with my username, or with my password. As I said, all three work fine with other Firefox installs.
This new setup process won't let me get past the "invalid HTTPS cert" error. Must I sign my cert with a certificate authority of my own, or will even that be marked as invalid?
Any guidance would be appreciated.This can be fixed by browsing to the site and accepting the cert first but on my HTC incredible the buttons are off the screen and I can't scroll to them.....MOZILLA Please help!
Thanks and keep up the good work,
Peter -
When setting up Firefox Sync, I get all the way to the "Please Confirm You're Not a Robot" screen in the wizard, and enter the captcha values. I then receive in a small scrollable text area the message "Your answer was correct. Please copy and paste the text in this text box into the box below."
I copy and paste the code, in this case "03AHJ_Vuv1gStVScBWSYWw6M4_KKQ4wzhCDSzKqiCfv57XXGyvHtOk4ixehysQhOTIf-lsL41lc5n-piztjYJSKu6urCeRvETVfpzRDh7OmHCDZiIBZv9Qg4oyrmWDMu6JA7Eh-4C8aZn4" into the only other visible text box, and click the next button, only to receive the message "Incorrect words, try again."
My only option is to cancel at that point. I have tried this three times, once even starting the entire process over from the start, and it ends up with the same outcome each time.When setting up Firefox Sync, I get all the way to the "Please Confirm You're Not a Robot" screen in the wizard, and enter the captcha values. I then receive in a small scrollable text area the message "Your answer was correct. Please copy and paste the text in this text box into the box below."
I copy and paste the code, in this case "03AHJ_Vuv1gStVScBWSYWw6M4_KKQ4wzhCDSzKqiCfv57XXGyvHtOk4ixehysQhOTIf-lsL41lc5n-piztjYJSKu6urCeRvETVfpzRDh7OmHCDZiIBZv9Qg4oyrmWDMu6JA7Eh-4C8aZn4" into the only other visible text box, and click the next button, only to receive the message "Incorrect words, try again."
My only option is to cancel at that point. I have tried this three times, once even starting the entire process over from the start, and it ends up with the same outcome each time. -
How to delete every data on firefox sync's server ??
Just want to take back every data I sent by mistake registering firefox Sync's account.
I think that with the old old version it was possible access to every data on the server an d manage it..
If I'm right It was possible here : https://account.services.mozilla.com/
But I can not access, it doesn't reconize my mail adress. Means only old version can access and I may suppose that there is another one for the last version..
Thanks to amswering!Hello,
First of all please deactivate all your devices from the sync and then You can delete your Synch data and account by going to this link: https://account.services.mozilla.com/.
Please follow the help articles (links provided in the previous reply) too in case of any problems.
Please reply back to us. -
Sync encountered an error while connecting: Server incorrectly configured. Please try again.
I have tried to do a clean install but it fails to resolve the above output message. Therefore I am now attaching my debug information to this forum hoping someone can help me in finding a solution to my problem. This error message will keep popping up for a good 10 minutes before it disappears. Is there anything wrong with the connection to the server? Thanks in advance.
Begin---------------------------------------------------------------------
1314540570586 Service.Main INFO Loading Weave 1.9.0
1314540570606 Engine.Bookmarks DEBUG Engine initialized
1314540570608 Engine.Forms DEBUG Engine initialized
1314540570610 Engine.History DEBUG Engine initialized
1314540570612 Engine.Passwords DEBUG Engine initialized
1314540570613 Engine.Prefs DEBUG Engine initialized
1314540570615 Engine.Tabs DEBUG Engine initialized
1314540570616 Engine.Tabs DEBUG Resetting tabs last sync time
1314540570617 Service.Main INFO Mozilla/5.0 (Windows NT 6.1; WOW64; rv:6.0) Gecko/20100101 Firefox/6.0
1314540570620 Service.Main DEBUG Caching URLs under storage user base: https://scl2-sync677.services.mozilla.com/1.1/bdrm7wgmhta6obmt5qky2clk5wzoluy3/
1314540574645 Service.Main INFO Logging in user bdrm7wgmhta6obmt5qky2clk5wzoluy3
1314540578833 Net.Resource WARN Caught unexpected exception Component returned failure code: 0x80040111 (NS_ERROR_NOT_AVAILABLE) [nsIHttpChannel.responseStatus] Stack trace: _onComplete()@resource://services-sync/resource.js:321 < innerBind()@resource://services-sync/util.js:1180 < Channel_onStopRequest()@resource://services-sync/resource.js:568 in _onComplete.
1314540578833 Net.Resource DEBUG Stack trace: _onComplete()@resource://services-sync/resource.js:321 < innerBind()@resource://services-sync/util.js:1180 < Channel_onStopRequest()@resource://services-sync/resource.js:568
1314540578834 Net.Resource DEBUG Caught exception Component returned failure code: 0x80040111 (NS_ERROR_NOT_AVAILABLE) [nsIHttpChannel.visitResponseHeaders] Stack trace: _onComplete()@resource://services-sync/resource.js:356 < innerBind()@resource://services-sync/util.js:1180 < Channel_onStopRequest()@resource://services-sync/resource.js:568 visiting headers in _onComplete.
1314540578835 Net.Resource DEBUG Stack trace: _onComplete()@resource://services-sync/resource.js:356 < innerBind()@resource://services-sync/util.js:1180 < Channel_onStopRequest()@resource://services-sync/resource.js:568
1314540578865 Service.Main DEBUG Exception: Login failed: error.login.reason.server No traceback available
1314540578865 Service.Main DEBUG Autoconnect failed: error.login.reason.server; retry in 62 sec.
1314540630301 Service.Main DEBUG Clearing sync triggers.
1314540639946 Service.Main INFO Logging in user bdrm7wgmhta6obmt5qky2clk5wzoluy3
1314540643754 Net.Resource WARN Caught unexpected exception Component returned failure code: 0x80040111 (NS_ERROR_NOT_AVAILABLE) [nsIHttpChannel.responseStatus] Stack trace: _onComplete()@resource://services-sync/resource.js:321 < innerBind()@resource://services-sync/util.js:1180 < Channel_onStopRequest()@resource://services-sync/resource.js:568 in _onComplete.
1314540643755 Net.Resource DEBUG Stack trace: _onComplete()@resource://services-sync/resource.js:321 < innerBind()@resource://services-sync/util.js:1180 < Channel_onStopRequest()@resource://services-sync/resource.js:568
1314540643755 Net.Resource DEBUG Caught exception Component returned failure code: 0x80040111 (NS_ERROR_NOT_AVAILABLE) [nsIHttpChannel.visitResponseHeaders] Stack trace: _onComplete()@resource://services-sync/resource.js:356 < innerBind()@resource://services-sync/util.js:1180 < Channel_onStopRequest()@resource://services-sync/resource.js:568 visiting headers in _onComplete.
1314540643756 Net.Resource DEBUG Stack trace: _onComplete()@resource://services-sync/resource.js:356 < innerBind()@resource://services-sync/util.js:1180 < Channel_onStopRequest()@resource://services-sync/resource.js:568
1314540643766 Service.Main DEBUG Exception: Login failed: error.login.reason.server No traceback available
1314540643767 Service.Main DEBUG Autoconnect failed: error.login.reason.server; retry in 211 sec.
1314540664823 Service.Main DEBUG Clearing sync triggers.
1314540672154 Service.Main DEBUG Clearing sync triggers.
1314540675665 Service.Main DEBUG Clearing sync triggers.
1314540687022 Service.Main DEBUG Clearing sync triggers.
1314540699533 Service.Main DEBUG Clearing sync triggers.
1314540707106 Service.Main DEBUG Clearing sync triggers.
1314540711832 Service.Main DEBUG Clearing sync triggers.
1314540720437 Service.Main DEBUG Clearing sync triggers.
1314540739828 Service.Main DEBUG Clearing sync triggers.
1314540745022 Service.Main DEBUG Clearing sync triggers.
1314540751933 Service.Main DEBUG Clearing sync triggers.
1314540787595 Service.Main DEBUG Clearing sync triggers.
1314540798983 Service.Main DEBUG Clearing sync triggers.
1314540812131 Service.Main DEBUG Clearing sync triggers.
1314540853825 Service.Main INFO Logging in user bdrm7wgmhta6obmt5qky2clk5wzoluy3
1314540855421 Net.Resource DEBUG mesg: GET success 200 https://scl2-sync677.services.mozilla.com/1.1/bdrm7wgmhta6obmt5qky2clk5wzoluy3/info/collections
1314540855421 Net.Resource DEBUG GET success 200 https://scl2-sync677.services.mozilla.com/1.1/bdrm7wgmhta6obmt5qky2clk5wzoluy3/info/collections
1314540855422 Service.Main DEBUG Fetching global metadata record
1314540855718 Net.Resource DEBUG mesg: GET success 200 https://scl2-sync677.services.mozilla.com/1.1/bdrm7wgmhta6obmt5qky2clk5wzoluy3/storage/meta/global
1314540855718 Net.Resource DEBUG GET success 200 https://scl2-sync677.services.mozilla.com/1.1/bdrm7wgmhta6obmt5qky2clk5wzoluy3/storage/meta/global
1314540855719 Service.Main DEBUG Weave Version: 1.9.0 Local Storage: 5 Remote Storage: 5
1314540855720 Service.Main INFO Sync key is up-to-date: no need to upgrade.
1314540855720 Service.Main DEBUG Fetching and verifying -- or generating -- symmetric keys.
1314540856025 Net.Resource DEBUG mesg: GET success 200 https://scl2-sync677.services.mozilla.com/1.1/bdrm7wgmhta6obmt5qky2clk5wzoluy3/info/collections
1314540856025 Net.Resource DEBUG GET success 200 https://scl2-sync677.services.mozilla.com/1.1/bdrm7wgmhta6obmt5qky2clk5wzoluy3/info/collections
1314540856026 Service.Main INFO Testing info/collections: {"meta":1314540354.7,"crypto":1314540357.35}
1314540856027 CollectionKeys INFO Testing for updateNeeded. Last modified: 0
1314540856027 Service.Main INFO CollectionKeys reports that a key update is needed.
1314540856358 Net.Resource DEBUG mesg: GET success 200 https://scl2-sync677.services.mozilla.com/1.1/bdrm7wgmhta6obmt5qky2clk5wzoluy3/storage/crypto/keys
1314540856358 Net.Resource DEBUG GET success 200 https://scl2-sync677.services.mozilla.com/1.1/bdrm7wgmhta6obmt5qky2clk5wzoluy3/storage/crypto/keys
1314540856359 CollectionKeys INFO Updating collection keys...
1314540856362 CollectionKeys INFO Setting CollectionKeys contents. Our last modified: 0, input modified: 1314540357.35.
1314540856363 BulkKeyBundle INFO BulkKeyBundle being created for [default]
1314540856363 CollectionKeys INFO Processing downloaded per-collection keys.
1314540856363 CollectionKeys INFO Clearing CollectionKeys...
1314540856363 CollectionKeys INFO Saving downloaded keys.
1314540856363 CollectionKeys INFO Bumping last modified to 1314540357.35
1314540856363 CollectionKeys INFO Collection keys updated.
End-----------------------------------------------------------------------I had the same error,
I accidentally saved the password server XXXX.services.mozilla.com
Once the password unregistered, synchronization started to operate.
for more logs, we can look at the variables in about: config and doing a search services.sync
services.sync.lastSync may be useful to track the status of the synchronization
Steph -
Here is the Sync Log:
1308190229312 Service.Main INFO Loading Weave 1.7b1pre
1308190229352 Engine.Bookmarks DEBUG Engine initialized
1308190229356 Engine.Forms DEBUG Engine initialized
1308190229359 Engine.History DEBUG Engine initialized
1308190229360 Engine.Passwords DEBUG Engine initialized
1308190229361 Engine.Prefs DEBUG Engine initialized
1308190229361 Engine.Tabs DEBUG Engine initialized
1308190229363 Engine.Tabs DEBUG Resetting tabs last sync time
1308190229364 Service.Main INFO Mozilla/5.0 (Windows NT 6.1; WOW64; rv:2.0.1) Gecko/20100101 Firefox/4.0.1
1308190229406 Service.Main DEBUG Caching URLs under storage user base: https://scl2-sync647.services.mozilla.com/1.0/zjhiq5ynbdrdwl3schxebrt44qovh2o3/
1308190233814 Service.Main INFO Logging in user zjhiq5ynbdrdwl3schxebrt44qovh2o3
1308190234400 Net.Resource DEBUG GET fail 503 https://scl2-sync647.services.mozilla.com/1.0/zjhiq5ynbdrdwl3schxebrt44qovh2o3/info/collections
1308190234422 Service.Main DEBUG Exception: Login failed: error.login.reason.server No traceback available
1308190234423 Service.Main DEBUG Autoconnect failed: error.login.reason.server; retry in 112 sec.
1308190237662 Service.Main DEBUG Clearing sync triggers.
1308190293312 Engine.Forms WARN GUID query returned undefined; turn on Trace logging for details.
1308190293313 Tracker.Forms WARN Attempted to add undefined ID to tracker
1308190297072 Service.Main DEBUG Clearing sync triggers.
1308190301718 Service.Main DEBUG Clearing sync triggers.
1308190318259 Engine.Forms WARN GUID query returned undefined; turn on Trace logging for details.
1308190318260 Tracker.Forms WARN Attempted to add undefined ID to tracker
1308190321284 Service.Main DEBUG Clearing sync triggers.
1308190346290 Service.Main INFO Logging in user zjhiq5ynbdrdwl3schxebrt44qovh2o3
1308190346857 Net.Resource DEBUG GET fail 503 https://scl2-sync647.services.mozilla.com/1.0/zjhiq5ynbdrdwl3schxebrt44qovh2o3/info/collections
1308190346876 Service.Main DEBUG Exception: Login failed: error.login.reason.server No traceback available
1308190346876 Service.Main DEBUG Autoconnect failed: error.login.reason.server; retry in 224 sec.
1308190403656 Service.Main DEBUG Clearing sync triggers.Getting this as of today 8/26/11
-
Sync last worked successfully Friday 6/10/11 @ 13:46 just before I left work. Shut computer down. Monday, started computer, and tried to sync and received error. No changes have been made to system.
Win 7
Firefox 4.0.1
Extensions;
Adblock plus 1.3.8
Java console 6.0.24
Symantec IPS 2.0
How can I remedy this issue?This hasn't fixed itself over here. Should I post a sync log or start a new thread?
-
Error with Sync - "Sync encountered an error while connecting. Server incorrectly configured."
I'm running firefox 4.0 and had been using Sync successfully for a few weeks. I haven't changed anything - no upgrades, etc. Any ideas, folks?
Just one more thing. I have posted this problem in the Add-on's Review page. I don't know if anyone will see it or will do anything. I do think there's a glitch in this program causing the sync does not work properly all the time.
-
Firefox sync error when Ubuntu Machine added for sync
I was receiving error Sync encountered and error: Unknown error. I spoke to support and was told to remove account and enable a new account. I followed the directions, but as soon as I added the Ubuntu PC with Firefox 4 B9 I started receiving the error again. I am running out of email addresses for new account. Can I use one prior used instead of using new email for account name? Also how do I add the Ubuntu PC without getting errors?
hello, this appears to be a current server error - there appears nothing wrong on your side. it's probably best to just sit this issue out..
-
So, every time I try to Sync my main PC an error appears: "Sync encountered an error while syncing: Unknown error. Sync will automatically retry this action."
It synced partially, since my bookmarks and passwords appear on my other device.
Error Log: http://pastebin.mozilla.org/8118766
I assume this is the problem?
1419419748268 Sync.Declined DEBUG Handling remote declined: ["adblockplus"]
1419419748268 Sync.Declined DEBUG Handling local declined: ["adblockplus"]
1419419748268 Sync.Declined DEBUG Declined changed? false
Why doesn't adblock sync properly?hello, thanks for sharing your error logs - it looks like a bad entry in your history items is causing the error:
1419419747778 Sync.Status DEBUG Status for engine history: error.engine.reason.unknown_fail
1419419747778 Sync.Status DEBUG Status.service: success.status_ok => error.sync.failed_partial
1419419747778 Sync.ErrorHandler DEBUG history failed: database disk image is malformed No traceback available
if you don't depend on your history being synced, i'd recommend disabling it in the firefox menu > options > sync... -
Firefox sync error, changed password and on other devices the new password keeps giving me an error.
Okay so I have several Linux devices in sync and one of them is synced also with a Microsoft 8 and the latest updates of Firefox. All of them are updated to the lastest. I had to change my password becaue for some odd reason the pass I wrote down was not being registered in my computer. Now because of that I had to change it for all of the other devices and none of them are detecting the new firefox password change. It just seems like a round circle where I change pass, and I have to continue to do that but each device wants to do the same thing.
What could be done is there some bug with respect to this!? Thanks.Please let me confirm what you are saying: when you change the password on one device, all of the other devices connected to the account are not disconnected and continue syncing?
[Bug 987719 - If user changes FXA password as Syncing client, don't kick them out of Sync]- this is outdated I think*
Do the other devices ever prompt you for a new password? And if you check about:sync-logs are there any errors after the time you changed the password on one of the devices?
Edit* ignore this post, though these are the steps we would take if there is a bug for future reference.
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