Firefox Sync: "Unexpected error" when signing in, "Forgot Password", or Create account.

I noticed that there was a message that said reconnect to Sync. I clicked on it, and typed in my information, however, it keeps giving me an "Unexpected error" message in a red bar above my the e-mail address field. I've tried other tips, and now my bookmarks and add-ons are gone.
I was able to sign into: https://account.services.mozilla.com/. Please help me as I spent a lot of time and effort on my bookmarks.

hello hutothebert, firefox 29 and above use a new sync login system (https://accounts.firefox.com/) which isn't compatible with the old username/password/sync-key method (https://account.services.mozilla.com/) anymore.
however you could try this "hack" to get a new firefox version to connect to an old sync account:
enter '''about:config''' into the firefox address bar (confirm the info message in case it shows up), right-click somewhere in that page & create a new string preference named '''services.sync.username''' with a value like '''fake'''.
afterwards you should be able to connect to the old account through the firefox options > sync panel. if this worked and you could import your data successfully, please migrate to the new sync afterwards: [[How to update to the new Firefox Sync]]

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I'm running the latest Firefox v33.0.2 on Windows 8, but i've also tried the following on a laptop running Windows 8 and a Galaxy S5 running Android.
Problems started this morning when i re-installed a laptop running Windows 8 and installed Firefox v33.0.2. I went to setup Sync and couldn't sign in. All known passwords didn't work. I requested to reset the password.
I can't login to Sync, all known passwords dont work.
If i click forgotten password for my main account i get 'Unexpected error'
If i try and create a new Sync account and then Forgotten password as i can't login :
I receive the forgotton password email, but almost immediately i get the error - Reset password link expired. The link you clicked to reset your password is expired.
If i click the 'Click here to receive a new reset link' i get the error 'Unknown account'
I can't sign up for a new Sync account - it says working, then an error occurred, although i do receive a verify email, but if i click on the link, created less than 2 minutes before it tells me 'Verification link expired
The link you clicked to verify your email is expired.'
If i try and sign in, despite receiving a verification email it tells me the account doesn't exist!
So, i can't login to Sync, i can't reset my password and i can't sign up for a new Sync account - Every option simply doesn't work, so i'm assuming everyone must be experience Sync problems if they sign out and try to sign in or setup Sync on a new device?
What's going on with Sync, the whole system seems to be broken?
I've tried this on 3 different devices and get the same results!
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Ok to follow up and narrow down the issue can you please try the following:
# make a copy of the login file in your current profile folder. This is located
[https://support.mozilla.org/en-US/kb/profiles-where-firefox-stores-user-data#w_how-do-i-find-my-profile] in these files: key3.db and logins.json
# Grab these and paste them into a new profile and add this to the new profile to eliminate if this is an issue with the password file.
#[[Use the Profile Manager to create and remove Firefox profiles]]
If the passwords work in the new profile the logs would be helpful to investigate further.
* How do I turn on sync logs:
# Open about:config and turn on: services.sync.log.appender.file.logOnSuccess and services.sync.log.logger.engine.bookmarks
# Restart Firefox and look at: about:sync-log
# Logs and error messages will be located here
Please also use pastebin.mozilla.org for sharring any errors that relate to this issue.
Thank you.

Unexpected error when trying to sign in to sync

Version 32.0.3 installed. I've been getting a message that Firefox unable to sync for the last **days So when i tried to log out of sync and log back in. I get an error "unexpected error" when i try to log in. So i tried to create a new account and get the same issue from the log in page. Have looked at everything listed on troubleshooting sync page Still the same issue.

HI mfackler,
That usually means something has gone wrong. If you have already tried to sign out and back in in accounts.firefox.com please provide the following troubleshooting information for further investigation:
* How do I turn on sync logs:
# Open about:config and turn on: services.sync.log.appender.file.logOnSuccess and services.sync.log.logger.engine.bookmarks
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Please also use pastebin.mozilla.org for sharring any errors that relate to this issue.
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Unexpected error when trying to reset Firefox sync

Hello,
I am trying to reset my password for Firefox sync with no success. When i enter my email address and hit "next" i get "Unexpected error". I don't want to create a new account with a different email address.
Any help is appreciated.

Hello jc_denton,
The Reset Firefox feature can fix many issues by restoring Firefox to its factory default state while saving your bookmarks, history, passwords, cookies, and other essential information.
'''''Note:''' After resetting Firefox, you will lose any extensions, toolbar customizations, and some preferences.'' See the [[Reset Firefox – easily fix most problems]] article for more information.
To Reset Firefox:
# Open the Troubleshooting Information page using one of these methods:
#*Click the menu button [[Image:New Fx Menu]], click help [[Image:Help-29]] and select ''Troubleshooting Information''. A new tab containing your troubleshooting information should open.
#*If you're unable to access the Help menu, type '''about:support''' in your address bar to bring up the Troubleshooting Information page.
#At the top right corner of the page, you should see a button that says "Reset Firefox" that looks like this: [[Image:Button reset]]. Click on it.
#Firefox will close and reset. After it is done, Firefox will show a window with the information that is imported.
#Click Finish and Firefox will reopen.
Did this fix the problem? Please report back to us!
Thank you.

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FireFox keep saying "unexpected error" when trying to print web pages. The print preview works OK, but when you try to print that "unexpected error" jumps up.
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Hi,
Please also try this setting: Windows start menu or Control Panel > '''Devices and Printers''', right-click the printer > '''Printer properties''' > '''Advanced''', and select '''Start printing after the last page is spooled'''. In this case you can also close Firefox after spooling is over (usually much faster than direct printing), and printing will continue.
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[http://kb.mozillazine.org/Firewalls AV/Firewalls Configuration]

Unexpected error when re-enabling an AD account

Hi,
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Here's the scenario:
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All my searches say a hotfix addressed this in ILM, but I'm unsure if that would be an appropriate approach for FIM.
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Thanks Ed,
Phew, sorry to hear your case was not solved …
On the other hand, this is yet another indication and confirmation of where the issue seems to be. I was told pretty much the same by Microsoft Support. I can actually confirm, based on my tests,
that the change must have occurred between FIM and FIM R2. Code extensions originally written for MIIS worked just fine in FIM but break in FIM R2.
How come Microsoft did not anticipate that their change will break existing logic? I would have expected some kind of advanced notification/warning in the FIM R2 documents …
My problem is that we need to move on.
In absence of any solution from Microsoft after so many months, I’m reviewing our business logic to code around this new restriction; essentially I’m trying to remove the blocks of code
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Keep getting sync service error when trying to connect my iphone 5S. It freezes itunes and I can't do anything else. I see that there is an update for my phone and I need to back up, upload new apps, etc before installing. I plug my phone in and get this error every time. I am using a Win 7 SP1

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http://support.apple.com/kb/ts2690
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If the issue persists, and you know all your contacts, calendars, bookmarks and notes are on your iPhone, iPad, or iPod touch:
Remove all of the contact and calendar information from Outlook.
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All the very best,
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I copied the exact errors from SP Logs below. There is some null reference cited. Where is the root of the problem?   Any information would be helpful!
First, there is a general “Medium” level event that cites an Application Error
Time:
06/10/2014 11:42:01.96
Process:
w3wp.exe (0x2538)
Thread (Hex):
0x1930
Product:
SharePoint Foundation
Category:
General
EventID:
8nca
Level:
Medium
Correlation:
3194999c-3ebd-e089-7f01-acff58324051
Message:
Application error when access /_layouts/AreaNavigationSettings.aspx, Error=Object reference not set to an instance of an object.
at Microsoft.SharePoint.Publishing.PublishingPage.GetEffectivePageCacheProfileId(Boolean anonUserProfile)
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at Microsoft.SharePoint.Publishing.CachedPage.CreateCachedPage(PublishingPage page, SPListItem altItem, CachedObjectFactory factory, List`1& fieldInfo)
at Microsoft.SharePoint.Publishing.CachedListItem.CreateCachedListItem(SPListItem item, SPListItem alternateItem, Boolean parentIsWeb, CachedObjectFactory factory, List`1& fieldInfo)
at Microsoft.SharePoint.Publishing.CachedObjectFactory.CreateWrappedObject(SPListItem superUserVersion, SPListItem superReaderVersion, List`1& fieldInfo)
at Microsoft.SharePoint.Publishing.CachedArea.GetChildForListByQuery(String listName, SPQuery query, SPWeb contextWeb, Boolean onlyPopulateCache, Boolean skipIfThrottled, List`1& itemsFetched)
at Microsoft.SharePoint.Publishing.Navigation.PortalWebSiteMapNode.FetchDynamicItems(PublishingWeb pubWeb, NodeTypes includedTypes, Boolean& websFetched, Boolean& pagesFetched)
at Microsoft.SharePoint.Publishing.Navigation.PortalWebSiteMapNode.PopulateNavigationChildrenInner(NodeTypes includedTypes)
at Microsoft.SharePoint.Publishing.Navigation.PortalWebSiteMapNode.PopulateNavigationChildren(NodeTypes includedTypes)
at Microsoft.SharePoint.Publishing.Navigation.PortalSiteMapNode.GetNavigationChildren(NodeTypes includedTypes, NodeTypes includedHiddenTypes, Boolean trimmingEnabled, OrderingMethod ordering, AutomaticSortingMethod method, Boolean ascending, Int32 lcid)
at Microsoft.SharePoint.Publishing.Internal.CodeBehind.AreaNavigationSettingsPage.AddChildrenToControl(String parentId, PortalSiteMapNode node, Int32 depth, Int32 maxDepth)
at Microsoft.SharePoint.Publishing.Internal.CodeBehind.AreaNavigationSettingsPage.InitializeNavigationEditSort()
at Microsoft.SharePoint.Publishing.Internal.CodeBehind.AreaNavigationSettingsPage.OnLoad(EventArgs e)
at System.Web.UI.Control.LoadRecursive()
at System.Web.UI.Page.ProcessRequestMain(Boolean includeStagesBeforeAsyncPoint, Boolean includeStagesAfterAsyncPoint)
Then, there is the “Unexpected” level event that cites a NullReferenceException
Time: 6/10/2014 11:42:01.96
Process: w3wp.exe (0x2538)
Thread (Hex):
0x1930
Product:
SharePoint Foundation
Category: Runtime
EventID:
tkau
Level:
Unexpected
Correlation:
3194999c-3ebd-e089-7f01-acff58324051
Message:
System.NullReferenceException: Object reference not set to an instance of an object.
at Microsoft.SharePoint.Publishing.PublishingPage.GetEffectivePageCacheProfileId(Boolean anonUserProfile)
at Microsoft.SharePoint.Publishing.CachedPage..ctor(PublishingPage page, SPListItem altItem, String id, String parentId, CachedUserResource title, String url, CachedUserResource description, CachedObjectFactory factory, List`1& fieldInfo)
at Microsoft.SharePoint.Publishing.CachedPage.CreateCachedPage(PublishingPage page, SPListItem altItem, CachedObjectFactory factory, List`1& fieldInfo)
at Microsoft.SharePoint.Publishing.CachedListItem.CreateCachedListItem(SPListItem item, SPListItem alternateItem, Boolean parentIsWeb, CachedObjectFactory factory, List`1& fieldInfo)
at Microsoft.SharePoint.Publishing.CachedObjectFactory.CreateWrappedObject(SPListItem superUserVersion, SPListItem superReaderVersion, List`1& fieldInfo)
at Microsoft.SharePoint.Publishing.CachedArea.GetChildForListByQuery(String listName, SPQuery query, SPWeb contextWeb, Boolean onlyPopulateCache, Boolean skipIfThrottled, List`1& itemsFetched)
at Microsoft.SharePoint.Publishing.Navigation.PortalWebSiteMapNode.FetchDynamicItems(PublishingWeb pubWeb, NodeTypes includedTypes, Boolean& websFetched, Boolean& pagesFetched)
at Microsoft.SharePoint.Publishing.Navigation.PortalWebSiteMapNode.PopulateNavigationChildrenInner(NodeTypes includedTypes)
at Microsoft.SharePoint.Publishing.Navigation.PortalWebSiteMapNode.PopulateNavigationChildren(NodeTypes includedTypes)
at Microsoft.SharePoint.Publishing.Navigation.PortalSiteMapNode.GetNavigationChildren(NodeTypes includedTypes, NodeTypes includedHiddenTypes, Boolean trimmingEnabled, OrderingMethod ordering, AutomaticSortingMethod method, Boolean ascending, Int32 lcid)
at Microsoft.SharePoint.Publishing.Internal.CodeBehind.AreaNavigationSettingsPage.AddChildrenToControl(String parentId, PortalSiteMapNode node, Int32 depth, Int32 maxDepth)
at Microsoft.SharePoint.Publishing.Internal.CodeBehind.AreaNavigationSettingsPage.InitializeNavigationEditSort()
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at System.Web.UI.Control.LoadRecursive()
at System.Web.UI.Page.ProcessRequestMain(Boolean includeStagesBeforeAsyncPoint, Boolean includeStagesAfterAsyncPoint)

Hi ,
According to your description, my understanding is that you encountered the error “Application error when access /_layouts/AreaNavigationSettings.aspx, Error=Object reference not set to an instance of an
object” when you try to enter Navigation Setting page.
For your issue , please refer to the blog:
http://praveenix.wordpress.com/category/uncategorized/
Thanks,
Eric
Forum Support
Please remember to mark the replies as answers if they help and unmark them if they provide no help. If you have feedback for TechNet Subscriber Support,
contact [email protected]
Eric Tao
TechNet Community Support

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Firefox Sync: "Unexpected error" when signing in, "Forgot Password", or Create account.

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