Firefox Sync wont work on mac os x

I tried using firefox sync with a local server to store data. I setup a server with instructions on http://docs.services.mozilla.com/howtos/run-sync.html
I am able to successfully use this from my linux desktop but when i try adding my mac os to the account it results in errors. I see unknown errors on sync. I tried using a new profile etc and errors were reproducible
I looked at sync-log and i see the following error:
1386076078813 Sync.Service INFO CollectionKeys reports that a key update is needed.
1386076078876 Sync.Resource DEBUG mesg: GET success 200 <LOCAL_SERVER>/1.1/75ugindpcsvkrvwljyqcdfn5h3eteaxw/storage/crypto/keys
1386076078876 Sync.Resource DEBUG GET success 200 <LOCAL_SERVER>/1.1/75ugindpcsvkrvwljyqcdfn5h3eteaxw/storage/crypto/keys
1386076078877 Sync.CollectionKeys INFO Updating collection keys...
1386076078877 Sync.CollectionKeys WARN Got exception "[Exception... "can't get internal key slot" nsresult: "0x80004005 (NS_ERROR_FAILURE)" location: "JS frame :: resource:///modules/services-crypto/WeaveCrypto.js :: importSymKey :: line 585" data: no]" decrypting storage keys with sync key.
1386076078877 Sync.CollectionKeys INFO Aborting updateContents. Rethrowing.
1386076078877 Sync.Service WARN Got exception "[Exception... "can't get internal key slot" nsresult: "0x80004005 (NS_ERROR_FAILURE)" location: "JS frame :: resource:///modules/services-crypto/WeaveCrypto.js :: importSymKey :: line 585" data: no]" fetching cryptoKeys.
1386076078878 Sync.Status DEBUG Status.login: error.login.failed => error.login.failed
1386076078878 Sync.Status DEBUG Status.service: service.disabled => error.login.failed
1386076078878 Sync.Service WARN Failed to fetch symmetric keys. Failing remote setup.
1386076078878 Sync.Service WARN Remote setup failed.
1386076078879 Sync.SyncScheduler DEBUG Clearing sync triggers and the global score.
1386076078879 Sync.SyncScheduler DEBUG Clearing sync triggers and the global score.
I tried this using the beta builds and the nightly builds and the same error is reproducible.
I also see the following error in one of the sync logs
1386072320991 Sync.Service INFO Mozilla/5.0 (Macintosh; Intel Mac OS X 10.8; rv:17.0) Gecko/20100101 Firefox/17.0
1386072320993 Sync.Service DEBUG Crypto check failed: [Exception... "PK11_GenrateRandom failed" nsresult: "0x80004005 (NS_ERROR_FAILURE)" location: "JS frame :: resource:///modules/services-crypto/WeaveCrypto.js :: <TOP_LEVEL> :: line 546" data: no]
1386072320993 Sync.Service INFO Could not load the Weave crypto component. Disabling Weave, since it will not work correctly.
1386072320993 Sync.SyncScheduler DEBUG Clearing sync triggers and the global score.

hello jaskirat, since this forum is primarily manned by volunteers and yours is a rather specialised question, i think you'd have a greater chance of a reply that could solve the issue when you post your question directly to the services-dev mailing list, which is linked at the bottom of https://docs.services.mozilla.com/howtos/run-sync.html
thank you!

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I am on Mac OS X 10.6.4, Snow Leopard on a Mini Mac a year old.
I got a message from X Marks telling me they were shutting down.
As I use my bookmarks every day and have thousands of them all sorted into folders I definitely never want to lose them or lose access to them if my house burns down or my computer is stolen!
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Firefox Sync not working with own server

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INFO:requests.packages.urllib3.connectionpool:Starting new HTTPS connection (1): verifier.accounts.firefox.com
INFO:mozsvc.metrics:{"tokenserver.backend.get_user": 0.0023899078369140625, "code": 200, "request_time": 0.7886579036712646, "remoteAddressChain": ["127.0.0.1"], "agent": "Mozilla/5.0 (Macintosh; Intel Mac OS X 10.9; rv:33.0) Gecko/20100101 Firefox/33.0", "tokenserver.assertion.verify": 0.7827959060668945, "token.assertion.verify_success": 1, "path": "http://sync.mydomain.de/token/1.0/sync/1.5", "method": "GET"}
INFO:mozsvc.metrics:{"code": 200, "request_time": 0.0017180442810058594, "remoteAddressChain": ["127.0.0.1"], "agent": "Firefox/33.0a2 FxSync/1.35.0.20140806004002.desktop", "path": "http://sync.mydomain.de/storage/1.5/1/info/collections", "method": "GET"}
INFO:mozsvc.metrics:{"tokenserver.backend.get_user": 0.001628875732421875, "code": 200, "request_time": 0.2062840461730957, "remoteAddressChain": ["127.0.0.1"], "agent": "Mozilla/5.0 (Macintosh; Intel Mac OS X 10.9; rv:33.0) Gecko/20100101 Firefox/33.0", "tokenserver.assertion.verify": 0.20348882675170898, "token.assertion.verify_success": 1, "path": "http://sync.mydomain.de/token/1.0/sync/1.5", "method": "GET"}
On about:sync-log I have this in my logfile:
http://pastebin.com/avar0JB1
The user is created in my mysql database.
On the next sync try, this is in my log:
1407393996302 Sync.ErrorHandler DEBUG Flushing file log.
1407393996303 Sync.Service DEBUG Exception: Login failed: error.login.reason.account No traceback available
1407393996303 Sync.Service DEBUG Not syncing: login returned false.
1407393996304 Sync.Status DEBUG Status.service: error.login.failed => success.status_ok
1407393996306 Sync.Status DEBUG Status.service: success.status_ok => success.status_ok
1407393996307 Sync.Status DEBUG Status.service: success.status_ok => success.status_ok
1407393996309 Sync.Status DEBUG Status.service: success.status_ok => success.status_ok
1407393996311 Sync.Status DEBUG Status.service: success.status_ok => success.status_ok
1407393996313 Sync.Status DEBUG Status.service: success.status_ok => success.status_ok
1407393996314 Sync.Status DEBUG Status.service: success.status_ok => success.status_ok
1407393996316 Sync.Status DEBUG Status.service: success.status_ok => success.status_ok
1407393996318 Sync.Status DEBUG Status.service: success.status_ok => success.status_ok
1407393996320 Sync.Status DEBUG Status.service: success.status_ok => success.status_ok
1407393996321 Sync.Status DEBUG Status.service: success.status_ok => success.status_ok
1407393996323 Sync.Status DEBUG Status.service: success.status_ok => success.status_ok
1407393996324 Sync.Status DEBUG Status.service: success.status_ok => success.status_ok
1407393996327 Sync.Status DEBUG Status.service: success.status_ok => success.status_ok
1407393996328 Sync.Status DEBUG Status.service: success.status_ok => success.status_ok
1407393996330 Sync.Status DEBUG Status.service: success.status_ok => success.status_ok
1407393996331 Sync.Status DEBUG Status.service: success.status_ok => success.status_ok
1407393996333 Sync.Status DEBUG Status.service: success.status_ok => success.status_ok
1407393996335 Sync.Status DEBUG Status.service: success.status_ok => success.status_ok
1407393996337 Sync.Status DEBUG Status.service: success.status_ok => success.status_ok
1407393996338 Sync.Status DEBUG Status.service: success.status_ok => success.status_ok
1407393996342 Sync.Status DEBUG Status.service: success.status_ok => success.status_ok
1407393996343 Sync.Status DEBUG Status.service: success.status_ok => success.status_ok
1407393996345 Sync.Status DEBUG Status.service: success.status_ok => success.status_ok
1407393996347 Sync.Status DEBUG Status.service: success.status_ok => success.status_ok
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1407394174286 Sync.Status DEBUG Status.service: success.status_ok => success.status_ok
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1407394174343 Sync.BrowserIDManager DEBUG Getting an assertion
1407394174343 FirefoxAccounts DEBUG enter getAssertion()
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1407394174343 FirefoxAccounts DEBUG getCertificate already had one
1407394174343 FirefoxAccounts DEBUG getAssertionFromCert
1407394174345 FirefoxAccounts DEBUG getAssertionFromCert returning signed: true
1407394174345 Sync.BrowserIDManager DEBUG Getting a token
1407394175388 Sync.BrowserIDManager DEBUG Successfully got a sync token
1407394175388 Sync.BrowserIDManager DEBUG _findCluster returning https://sync.myserver.de/storage/1.5/1/
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The sync is stopping with the yellow infobar and the text: (something like) Invalid Username or password. But on the firefox accounts website i can login.

Why in the pastebin in the debugging line is the version of sync the older one:
1407393996002 Sync.Service DEBUG User-Agent: Firefox/33.0a2 FxSync/1.35.0.20140806004002.
More info on self hosting can be found here: [https://blog.mozilla.org/services/2014/05/08/firefox-accounts-sync-1-5-and-self-hosting/] where you can also ask this in the #sync IRC channel or [https://mail.mozilla.org/listinfo/sync-dev] join the dev mailing list to get a more technical answer.
Are you using the first method? Where the Firefox server is the authenticating server and the hosted server is your own?
It fails to login because it flags it already has a token, but 401 failed to Get the collections at your server, these are strange errors and I am not an expert, please do ask your question in the mailing list, the technical eye will be able to catch the issue much quicker.

Firefox Sync not working again!

Hello.
At a time when the sharing or sync'ing of information is so important, the current Firefox sync service is a disgraceful shambles. What makes this even worse, is your continuing refusal to get it properly sorted.
As appears obvious from your Twitter feed, this has been going on since April 2013.
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One side effect of all the Java updates that have been issued lately has been that some poorly-maintained Java applets have stopped working. The only solution, if this is the problem, is to request that the applet be updated.
Ask your bank's tech support if they support Java 1.6.0_33. If they don't know what you're talking about, ask to talk to a more senior representative. Continue this until you get someone who knows what you're talking about and can help you. If nobody knows what you're talking about, switch banks, because you don't want these people in charge of the electronic security that protects your money!

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You should never reset the recovery key.<br />
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Resetting or requesting a new password for your sync account shouldn't affect the data that is stored on the sync server, but resetting the sync key will.<br />
You should always backup your sync key to prevent such issues.
*https://support.mozilla.org/kb/how-do-i-manage-my-firefox-sync-account

How do I get Firefox Sync to work?

I have followed the Firefox Sync instructions a number of times. I want to copy the data from my old laptop onto my new. The new laptop just sits there and does nothing when I enter the generated code into my old laptop. When looking around for help, I found this:
https://support.mozilla.org/en-US/kb/how-do-i-manage-my-firefox-sync-account?redirectlocale=en-US&redirectslug=where-can-i-find-my-firefox-sync-key#w_where-can-i-find-my-recovery-key
There is no "Manage Account" button on the "Sync" tab of the Options dialog (Firefox 25.0.1 on both machines - updating now).

Hi PhilHibbs,
Check this it may help you
https://support.mozilla.org/kb/how-do-i-set-up-firefox-sync
https://support.mozilla.org/kb/add-a-device-to-firefox-sync
https://support.mozilla.org/kb/how-do-i-manage-my-firefox-sync-account
https://support.mozilla.org/kb/firefox-sync-troubleshooting-and-tips

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Firefox sync not working correctly

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It seems I should have used the gmail address I set up my google/gmail account with ( allu-)
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Will I be notified by Mozzila when this comes out?
I know I might be taking advantage of you with these questions, but it is hard to find good answers without spending lots of time searching here, there and everywhere, so to speak.
So one more question, how come my password saving has stopped. It worked in the past but as of late, it sporadically asked me if I want to say updated passwords, and then it doesn't. I have a few sites, that use to have there passwords saved, and now I get nothing, very frustrating.
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I have switched from Ice Dragon when that didn't do well with passwords, then tried Chrome, I liked that as well, but then I realized that wasn't doing as good as Firefox did for me, so now I am back to Firefox, and that is not working very well either
Thank you for what you do.................................
Mike

Firefox Sync not working with weave server behind password protected proxy

Since the sync is moved from firefox to Android, I'm completely unable to sync my bookmarks with my personal weave server. The server is internal, but accessible via a proxy with a username/password for all internal sites. Last working version was 10.0.5, all newer versions have this problem. I've just reinstalled the ancient version, as I now need the bookmarks. First syncing in 10.0.5 and then upgrading to anything newer makes all previous synced data unavailable. BTW the newef versions will let you add other devices to the same sync account (on the internal server), but it just complete refuses to collect any data at all from the server. (I don't even see any attempts in the logging of the proxy server)
I'm unable to get debug info, as I don't have a google account (don't trust them) and can't run SDK or other non-standard tools on my company phone.
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Why in the pastebin in the debugging line is the version of sync the older one:
1407393996002 Sync.Service DEBUG User-Agent: Firefox/33.0a2 FxSync/1.35.0.20140806004002.
More info on self hosting can be found here: [https://blog.mozilla.org/services/2014/05/08/firefox-accounts-sync-1-5-and-self-hosting/] where you can also ask this in the #sync IRC channel or [https://mail.mozilla.org/listinfo/sync-dev] join the dev mailing list to get a more technical answer.
Are you using the first method? Where the Firefox server is the authenticating server and the hosted server is your own?
It fails to login because it flags it already has a token, but 401 failed to Get the collections at your server, these are strange errors and I am not an expert, please do ask your question in the mailing list, the technical eye will be able to catch the issue much quicker.

Firefox Sync wont work on mac os x

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