Firefox TOTALLY froze up. how to fix?

I recently updated my Java as an e-mail from mozilla prompted me to do & now EVERY time I load firefox (14) it TOTALLY freezes up. I even restored my computer to an earlier state & that did NOT solve the problem. I then uninstalled FF & re-installed. That did not solve the problem. Would appreciate any available help as mozilla is my favorite browser. Thanks!

A few other basic trouble shooting things you can try is this:
Run all Windows Updates, install all needed service packs, etc.
Update your graphics driver (Firefox uses your graphics card for some rendering, and an out of date graphics card driver can cause problems. [[Upgrade your graphics drivers to use hardware acceleration and WebGL]]
Update all your plugins (Flash, Java, etc.): [http://www.mozilla.org/plugincheck/ http://www.mozilla.org/plugincheck/].
Download and Install MalwareBytes Anti-Malware, run a full Scan. [http://www.malwarebytes.org/ http://www.malwarebytes.org/]. This helps check that there are no viruses on your computer causing issues. You can uninstall this program after you clean off any infections.

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Why is that when i recieved any update for firefox after 35.o.1 that when after i follow all of firefox's advice about how to fix it nothing mentioned fixed it?

When im using this 35.0.1 version everything works fine no youtube crashes or anywhere else. But if i chose to update ...crashes constantly NOTHING mentioned fixing it? Firefox, i believe this is your dam problem looks like you ignore your complaints of which about this are many ...cannot at least list what is or isn't compatible with your latest train-wreck loaded updates?????????

Wow. Okay, what i don't understand is how UPDATES firefox so strongly puts soo much emphasis and importance on BUT when i "UPDATED" those aforementioned drivers including FIREFOX'S WONDERFUL 36.0 .4 ...this baby was crashing like crazy ...see FIREFOX tells it in it's troubleshooting to go update everything ...BUT as soon as you do IT CRASHES?????????
HOW ABOUT FIREFOX UPDATING IT'S HELP AND IMPROVING ITS OWN DAM WEB BROWSER TO WORK COMPATIBLE AND SMOOTHLY LIKE PREVIOUS DOWNLOADS BEFORE IT DOES ...IT LOOKS TO ME LIKE FIREFOX IS BLAMING PEOPLE'S SOFTWARE AND DRIVERS ECT AND PUTTING OUT RUSHED HALF-ASSED WORKING NEW VERSIONS FINE IF THEY WORK FINE FINE IF THEY CRASH WITHOUT RESOLVE THE WHOLE TIME ...I ALREADY WILL TELL YOU MICROSOFT INTERNET EXPLORER AND YAHOO ARE NOTHING MORE ANYMORE THAN MALWARE INFESTED PIECES OF GARBAGE ...WHAT THE HELL IS WITH ALL THE DAM SLACKING AND SEARCH ENGINES AND WEB BROWSERS GOING TO HELL IN A HAND BASKET ...

Firefox just tried to upgrade to 9 from 8 and now I am in a loop. it keeps asking to restart to complete new version but will not complete.I have restarted in both safe an normal mode. xp pro and all up to date except firefox any ideas on how to fix this?

Firefox tried to upgrade and it failed.It now has a message about restarting to complete upgrade. you can't uninstall it because the same message appears. it will not start no matter how many restarts. had to switch to chrome.

If files already have been downloaded then remove the files in the updates and updates\0 folder.<br />
You can also delete active-update.xml and possibly updates.xml (stores the update history).
* http://kb.mozillazine.org/Software_Update (Software Update not working properly)
C:\Documents and Settings\<user>\Local Settings\Application Data\Mozilla\Firefox\Mozilla Firefox\updates
(%USERPROFILE%\Local Settings\Application Data\Mozilla\Firefox\Mozilla Firefox)
Download a fresh Firefox copy and save the file to the desktop.
*Firefox 9.0.x: http://www.mozilla.org/en-US/firefox/all.html
Uninstall your current Firefox version, if possible.
*Do NOT remove personal data when you uninstall the current version or you lose your bookmarks and other data in the profile folder.
Remove the Firefox program folder before installing that newly downloaded copy of the Firefox installer.
*It is important to delete the Firefox program folder to remove all the files and make sure that there are no problems with files that were leftover after uninstalling.
*http://kb.mozillazine.org/Uninstalling_Firefox
Your bookmarks and other profile data are stored elsewhere in the Firefox Profile Folder and won't be affected by a reinstall, but make sure that you do not select to remove personal data if you uninstall Firefox.
*http://kb.mozillazine.org/Profile_folder_-_Firefox
*http://kb.mozillazine.org/Profile_backup
*http://kb.mozillazine.org/Standard_diagnostic_-_Firefox#Clean_reinstall

Loaded 20.1. When I add Session Manager extension, address & search bars disappear. Can't retreive unless I reload Firefox from scratch. How to fix?

No prior Firefox version. Started with 20.1. Have not loaded 20.1 on my other computers, so i don't know if the problem is universal. Need Session Manager because Firefox crashes frequently.

Session Manager has had a lot of bug fixes the past week, I suspect mostly related to the new per-window private browsing feature. Could you try the new version 0.8.0.5? You need to use the "Versions" page to get it, as it hasn't yet been approved for the main page:
https://addons.mozilla.org/en-US/firefox/addon/session-manager/versions/#version-0.8.0.5
Hope that helps. You'll also see some even newer pre-release versions addressing specific bugs. I wouldn't try those just yet unless you see that one of them fixes issues you find in 0.8.0.5.

Malware Popup Window for Firefox 35.0 Update - How to fix

Starting a year ago, I have intermittently been getting this pop-up several times per day regarding a Firefox 35.0 software update to Firefox 34.0.5. I clicked the decline button the first time it ever appeared since I thought it was a normal update, but avast immediately started detecting malware. After having the malware removed, I stopped getting the message for a few months, but it returned and continues to reoccur. It's clear to me that this is a virus because its Firefox logo at the top left corner is hazy (copied jpeg image instead of official logo), its grammar and phrasing are unprofessional, and it has multiple links. Has anyone else been getting this message, and could you please suggest how I might resolve this issue? Thank you!

''shmails [[#question-1041393|said]]''
<blockquote>
Starting a year ago, I have intermittently been getting this pop-up several times per day regarding a Firefox 35.0 software update to Firefox 34.0.5. I clicked the decline button the first time it ever appeared since I thought it was a normal update, but avast immediately started detecting malware. After having the malware removed, I stopped getting the message for a few months, but it returned and continues to reoccur. It's clear to me that this is a virus because its Firefox logo at the top left corner is hazy (copied jpeg image instead of official logo), its grammar and phrasing are unprofessional, and it has multiple links. Has anyone else been getting this message, and could you please suggest how I might resolve this issue? Thank you!
</blockquote>
I just thought to try that after I made this post, and so far, I think it's working. Thank you so much for your help!

Personas don't work with firefox 14. anyone know how to fix?

Updated to Firefox 14 and now none of my personas even show. Just blank area is shown like I don't even have any personas selected. Even logged in to the gallery and selected a new one just in case and nothing works. Please advise.

Hi,
You can try to '''Find Updates''' for the add-on by right-clicking on it in '''Tools''' ('''Alt''' + '''T''') > '''Add-ons''' > '''Extensions'''. Alternatively, click on the gear icon on the top right and '''Check for Updates''' to update all the extensions in one go. If the problem persists, you can also consider the [https://support.mozilla.org/en-US/kb/reset-firefox-easily-fix-most-problems Reset Firefox] feature via '''Help''' ('''Alt''' + '''H''') > '''Troubleshooting Information''' and start afresh.
[https://support.mozilla.org/en-US/kb/Using%20extensions%20with%20Firefox Using Extensions]

Browser won't open - greyed out - says trying to restore last session - I am at a total loss on how to fix this-have restarted -- i still can't get it to work

i can't do anything when i open it up - it's greyed out -- have tried everything i can think of -- says restoring last session but never comes on - just says not responding if i try to click on toolbar or anywhere

A possible cause is security software (firewall) that blocks or restricts Firefox or the plugin-container process without informing you, possibly after detecting changes (update) to the Firefox program.
Remove all rules for Firefox from the permissions list in the firewall and let your firewall ask again for permission to get full unrestricted access to internet for Firefox and the plugin-container process and the updater process.
See:
* https://support.mozilla.com/kb/Server+not+found
* https://support.mozilla.com/kb/Firewalls

Firefox just started saving all files as firefox documents, why? how to fix?

It was actually working fine today.. but then it started doing this and it keeps doing this. Everytime I right click a link and hit save as. It ALWAYS saves it as a firefox document, no matter what it is. It can be a pic, an mp3, you name it and it saves it as a document. I tried typing .jpg at the end of files when I saved them and still that didn't do anything..
Please help. It's not doing this in internet explorer... But I don't like that browser lol

Try to delete [http://kb.mozillazine.org/mimeTypes.rdf mimeTypes.rdf] in the [http://kb.mozillazine.org/Profile_folder_-_Firefox Profile Folder]
* http://kb.mozillazine.org/File_types_and_download_actions#Resetting_download_actions
"Clear the Cache":
* Tools > Options > Advanced > Network > Offline Storage (Cache): "Clear Now"

'open new windows in a new tab instead' not working in Firefox 32.0.3 How to fix?

recently I've noticed that the 'open new windows in a new tab instead' function which I already have set, is no longer working, I keep getting sites that open a new window instead - and I'd like it to stop please. I'd like FF to revert to the behaviour I have set up. How do I do that?
I have win 7 and I'm running FF 32.0.3

See:
*http://kb.mozillazine.org/browser.link.open_newwindow
*1: current tab; 2:new window; 3:new tab;
For links opened via JavaScript you can look at this pref:
*http://kb.mozillazine.org/browser.link.open_newwindow.restriction
You can open the <b>about:config</b> page via the location/address bar.
You can accept the warning and click "I'll be careful" to continue.
*http://kb.mozillazine.org/about:config

I have a Lenovo Optical Mouse which doesn't scroll in Firefox. Any idea how to fix it? I tried the options from the tools menu and the advance config options too. Nothing worked. Please help. Thank you.

Wheel doesn't scroll in firefox, but works fine in other browsers and windows softwares.

Are there any special settings in the "Control Panel > Mouse" for that scroll wheel and button?

I can't play games on GSN or Pogo when using Firefox; any suggestions on how to fix this?

I can get into the websites, but when I try to load games; I get error messages and they will not load. I downloaded Java; but still doesn't work. Thanks.

If they are Java games, you have a very, very, very old version of Java. Remove it (instructions below), then install the latest version.
<br />
The information submitted with your question indicates that you have out of date plugins with known security issues that should be updated. To see the plugins submitted with your question, click "More system details..." to the right of your original question post.
* Java Plug-in 1.4.2 for Netscape Navigator (DLL Helper)
#'''Check your plugin versions''': http://www.mozilla.com/en-US/plugincheck/
#*'''Note: plugin check page does not have information on all plugin versions'''
#'''Update Java:'''
#* Download and update instructions: https://support.mozilla.com/en-US/kb/Using+the+Java+plugin+with+Firefox
#* Removing old versions (if needed): http://www.java.com/en/download/faq/remove_olderversions.xml
#* Remove multiple Java Console extensions (if needed): http://kb.mozillazine.org/Java#Multiple_Java_Console_extensions
#* After the installation, start Firefox and check your version again.

AddThis Button is gone after the last update. Also when I click on add ons, then select the options button on any add on the add on screen locks up and I have to shut down firefox. Any Ideas how to fix this? Running Windows XP.

After the most recent Firfox update, the Add-on page locks up when I click on options for any add-on. Also my AddThis button is gone.

# Yes, if you go to accounts.firefox.org, sign out, you will now be signed out.
# Sign back in, and you will be asked to save the password you entered.
# This will save the password and autocomplete if you have this option turned on.
I am not exactly sure why the menu did not detect the password change or if it was stored incorrectly after you changed it? But after storing the correct password you can manage any duplicate passwords in the password manager.[[Password manager - Remember, delete and change saved passwords in Firefox]]

Can't restore session always shows up when I start firefox.... how to fix this?

Every time I open firefox I get the "Well, this is embarrassing...." message. I have read everything on the support site that seems to pertain and have tried adjusting settings, but to no avail. The CAN'T RESTORE still pops up. This is not happening as the result of a crash. I have FIREFOX WILL: set to open home page.

hello, this is currently a problem in firefox when you first close all open firefox windows and then close the application afterwards - the bug should be addressed in a later version of firefox.
as a workaround in the meanwhile you could close firefox (through firefox > quit) while the browser window is still running or try this: enter about:config into the firefox location bar (confirm the info message in case it shows up) & search for the preference named '''browser.sessionstore.resume_from_crash'''. double-click it and change its value to '''false'''.

At a total loss on how to fix PSCS6 after CSCC Install

I am assuming that the CC version of Photoshop had something to do with this as it started just after the install and they are both doing this.
The very next image I edited after the install was gif_01.gif. I saved it to: project/005885/site/image/gif_01.gif.
Soon I started working on another graphic and went to save it, say.... desktop\graphic.jpg
The warning box pops up, Warning, saving this image will overwrite the image gif_01.gif do you want to continue.
Now, everytime I save a jpeg it has this message. No other images do it, except of course gif_01.gif if in that folder.
Not a huge deal except for it is having a bit of a water board effect and is starting to feel like someone died every time it pops.
Shift+Ctrl+Alt+DBLClick = Reseting up my whole work environment and still having the gif issue. Oh ya, another issue with it is every time I save a jpeg to any file it also save that gif image to the file. It is an 1800x2400 pixel image so it will really suck to have a few thousand extra on the drives.
Any clues would be great. I hate to uninstall and reinstall as I am software heavy on this machine and it is used for many tasks. Sometime reinstalling a single program turns into setting the machine back up and it is a 3 day process.
Windows 8 Enterprise
CS6 - All Apps +(
MS Visual Studio Ultimate
Netbeans
Eclipse
MS Office Professional 2013 +Skype +Sharepoint Builder +Forms Tools
Core FTP
PUTTY (3 app pack)
Windows Defender
Spybot (dormat-manual scans and immunizations)
Windows Firewall
Everything file searcing app
Skype
Custom Apps (In House, Air Apps)
All of the internet browsers (at least the most popular dozen or so)
Mobile simulator, graphics pad software, video capture etc. Several more apps but none that should effect this)
AMD 8 Core
2xGTX 570 (Quadro 6K soon)
64gb Ram
SSD eSata III 512gb x 4 in Raid 10
1200watt PSU
Also, I have cleared as many of the temp files and etc. I use 2 256gb SSD eSata II disks for scratch and temp files for CS6 with a 300GB HDD for video
Every program system wide and all drivers are 100% up to date with the latest versions.
Also, I just realized it only does it when Save for the WEB is chosen and not when Save As and then JPEG is picked.

I would hazard a guess you copied your plugins from cs6 to the cc installation which is not recommended!
Don't think the advice to reformat and reinstall is the best way and don't know why it was suggested!

Can't use comcast email account with Firefox. Why and how to fix it?

I cannot open my comcast.net email accounts. I can see the Inbox Preview page but I can open, send a new email, etc.. It started Monday evening November 11, 2011. It happened a couple of times a few weeks ago then resolved.

Download and install the 10.6.8 Combo Update over your current installation of 10.6.8.It should repair whatever is corrupted. The Mac App Store does not belong in the Utilities folder, Mac OS X expects it to be in the Apps folder where it is installed..
Mac OS X v10.6.8 Update Combo v1.1
http://support.apple.com/kb/DL1399

Firefox TOTALLY froze up. how to fix?

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