Firefox update downloads for setup but then disappears; not in download box or on screen.

Firefox tells us when we connect to the internet that it needs to update to a new version 5.0.1 When we hit the download button, the download screen pops up and says the setup is downloading. Once done, nothing shows in the box or on the desktop, so how do I go further to install?

Im having the same issue. I've done live chat several times only to be disconnected when they say they are transfering me to creative cloud technical support. Hopefully they will fix this soon.

Similar Messages

  • Good am sir i have an problem about may hp touchpad i just update it for android but i am not succes

    good am sir i have an problem about may hp touchpad i just update it for android but i am not success to install it what can i do for it
    This question was solved.
    View Solution.

    Installing another Operating System to your Touchpad is an option with inherent risk, and is not supported here on this Forum.
    Try researching your issue over at http://www.webosnation.com.  They have an entire forum section devoted to "Android on the HP TouchPad".
    WyreNut
    I am a Volunteer here, not employed by HP.
    You too can become an HP Expert! Details HERE!
    If my post has helped you, click the Kudos Thumbs up!
    If it solved your issue, Click the "Accept as Solution" button so others can benefit from the question you asked!

  • Video downloads content, but then will not complete download process.

    I have emailed this problem to tech support quite a few times and get crazy answers. It appears that they don't actually read my email. They look at a couple of words and send me a form email.
    Background:
    I can download music.
    I have also downloaded music videos successfully.
    I use a cable modem.
    I have over 15G of memory left on my computer.
    I have made sure the anti-virus firewall and Windows XP firewalls allow iTunes files through.
    I close all other programs before downloading, am not uploading stuff to my ipod while downloading, and am not playing music while downloading.
    The Problem:
    I am trying trying to download Season 2 of Desperate Housewives. It will download an episode and add the ID3 files. I can go look at the file that is being created and see that it is increasing in memory. In the end, the video file does not save. iTunes moves on to trying to save another episode. I end up with all of these 0 byte files in the "downloads" folder that is in my iTundes music folder. I have tried deleting these files and downloading the season again. No luck. If I let this process keep running, I get an error message telling me that I have timed out. My internet does not time out...does iTunes time out?
    Please help if you know what I might be able to do. The emails from tech support do not help. They just tell me things I have already done or already know.
    Gateway Desktop   Windows XP  

    I was having the same problem and got the exactly same responce from tech support, ( the tech support is a joke) Here is what I finally did to get mine to work, the probleml was with my company firewall,
    These steps worked for me:
    Go under EDIT
    Click on Preferences
    Click on Advance Tab
    Under Itunes Music Location,
    Hit Change and write down the locaton incase the new locaton does not work for you.
    Under temp hit the New Folder button
    Delete the old location ( you might not need to do this )
    Type in new location
    I used the following: C:\TEMP\Itunes
    Hit the ok and it will take a few minutes to move all your libary to new location
    Go back to Advance
    Click on the Check for Purchased
    This worked for me and I hope this helps you out
    My personal opinion is that we pay big money for these IPODS and Apple cant even support us .....What a shame!!

  • Im having a problem updating my itunes. Im able to download the setup but it keeps on giving this message: there is a problem with this windows installer package. a program required for this  install this to complete could not be run. can anyone help?

    Im having a problem updating my itunes. Im able to download the setup but it keeps on giving this message: there is a problem with this windows installer package. a program required for this  install this to complete could not be run. can anyone help?

    Im able to download the setup but it keeps on giving this message: there is a problem with this windows installer package. a program required for this  install this to complete could not be run
    Perhaps let's first try updating your Apple Software Update.
    Launch Apple Software Update ("Start > All Programs > Apple Software Update"). Does it launch and offer you a newer version of Apple Software Update? If so, choose to install just that update to Apple Software Update. (Deselect any other software offered at the same time.)
    If the ASU update goes through okay, try another iTunes install. Does it go through without the errors this time?

  • I've been a Firefox user for years but I can't complete new Firefox download. The actual download goes well, but then I'm told to move Firefox icon into applications folder when prompted, but I don't get prompted.

    I've been a Firefox user for years, but now you offer me a new version and I can't complete the installation process. The initial download goes well but then I'm instructed to move the icon into my applications folder when prompted and I don't get prompted. Nothing whatever happens. What am I doing wrong?

    We are not around here 24 hours, so you may need to wait for a response.
    The DMG (disk image) file is the Firefox installation file that you can download from the Mozilla site and save to your desktop. You can double click that file to open the image.
    From [[Installing Firefox on Mac]]:
    * Once the download has completed, the disk image may open by itself and mount a new volume which contains the Firefox application. If you do not see the new volume, double-click the Firefox dmg icon to open it.
    * A Finder window appears, containing the Firefox application. Drag the Firefox Icon into the Applications folder.

  • HT4972 i am trying to download some apps onto my iphone 3gs and it keeps saying i need to update it for this but ive trying and there is no update option on the phone or through itunes, it keeps saying its up to date, can anyone help please?

    i am trying to download some apps onto my iphone 3gs and it keeps saying i need to update it for this but ive trying and there is no update option on the phone or through itunes, it keeps saying its up to date, can anyone help please?

    Would this matter then? can you not update the 3g to the lastest software?

  • My Apple id was disabled and had to make a new one for iTunes but it's not letting me erase then re download the app with the new Apple ID

    My Apple id was disabled and had to make a new one for iTunes but it's not letting me erase then re download the app with the new Apple ID   Just got an iPad air 2 so my iCloud and family sharing is with the one that's disabled. Which I don't know how to switch to my new one, so I trying to erase my apps that won't load and just re download them with my new ID that is being used with the iTunes n app store but I can't even find most in purchased plus it's saying that I can't get it cuz that ID is not with family sharing but I donT know why it would not be. Please someone help.

    OOk so I have my new Apple id in my iTunes account but my old Apple ID is the one that is in the iCloud account which is the Apple ID have been using for years and the reason I cannot get it on this abled is because somebody was using my credit card or debit card that was on file for family sharing and it was a stolen iPhone from my account so they had to disable my Apple ID and I could not use my debit card anymore on any Apple ID ever again they said because of it so I can't get it not to be disabled and I can't sign into iTunes with it I already have signed out and signed in with my new Apple ID for iTunes it's just iCloud is not letting me load anything so pretty much what I've been doing is I have to erase every app and then re-dumb going to iTunes and re-download the apps again but the only issue is that I still have a disabled Apple ID as my iCloud settings and my iCloud family sharing in all of that so I'm wondering how or is it possible to change my Apple ID for iCloud specifically because when I go into Icloud and settings and go into my name where my Apple ID is the one that's disabled it doesn't say anything about log out or sign out or anything like that it just says to put the password for it so is there a way to change the Apple ID for my iCloud so that my iTunes in my iCloud is the same Apple ID?

  • HT1725 When I click on a Movie I get the following "You have already purchased this item but it has not been downloaded. To download it, select Check For Available Downloads from the Store menu." Then get err = 11111

    iTunes quit unexpectedly during the download of a movie.  When I click on that movie now I get the following message: "You have already purchased this item but it has not been downloaded. To download it, select Check For Available Downloads from the Store menu."
    I follow the instructions, but the download still doesn't resume - err = 11111
    Any advice?

    Yeah, I am going to blast my iPhone for the 4th time today and pray this goes away. I had 6 apps showing updates, the 6 badge icon shows on the App Store on my iPhone and, having run them all, the 6 apps have two copies each on my iPhone: one that is the old version of the app and will not run and the other is a faded version of the app with an empty progress bar on the icon. Click those and you get an error message about connecting to iTunes, etc. as described in the article I linked to above.
    It gets stranger than this. If I install a completely NEW app, the 6 that are stuck mid-update heal themselves and appear with the new version only, however now completely different apps (Hold Em for instance - which I did not update and didn't need an update) will not launch "app name Cannot Launch" message comes up.
    Agh!

  • HT4623 I just downloaded iOS 6 because I hadn't downloaded that one yet then once that is downloaded i tried to download iOS 7 but my settings keeps saying that I already hav the latest update but my update is only iOS 6 not 7 so I was wandering how to ge

    I just downloaded iOS 6 because I hadn't downloaded that one yet then once that is downloaded i tried to download iOS 7 but my settings keeps saying that I already hav the latest update but my update is only iOS 6 not 7 so I was wandering how to get iOS 7 to download onto my iPod

    iOS 7 not compatible with 4G iPod
    All the iOS devices compatible (iPhone 4 and later, iPad 2 and later, and 5G iPod touch) with iOS 7 have at least 512 MB of memory. The 4G iPod only has 256 MB

  • Since I actualize my iphone 4 to ios6 I can´t download applications from app store in it they seem to by downloading but within some seconds it's like if not clicked the download button. But then I have "waiting" mode applications that I never search for.

    Since I actualize my iphone 4 to ios6 I can´t download applications from app store in it they seem to by downloading but within some seconds it's like if not clicked the download button. But then I have "waiting" mode applications that I never search for.

    Hi nitish7
    Thank you for posting and welcome to Nokia Support Discussions! 
    Can you provide us the following information to better assist you:
    1. Model of your phone.
    2. Are you downloading from Nokia Store on the phone or using Nokia Suite?
    3. Type of connection you're using (WiFi/mobile data)
    4. Any error message you're getting?
    If my post helped you, please don't forget to click on the "White Star" and if it resolved your issue click on "Accept as Solution"

  • I have a first generation MacBook Air that has been refurbished via the Apple store. I installed Snow Leopard about a year ago and now, my computer wont update! It will download the updates restart my computer, but then I get an error message!

    I have a first generation MacBook Air that has been refurbished via the Apple store. I installed Snow Leopard about a year ago and now, my computer wont update! It will download the updates restart my computer, but then I get an error message and the computer wont restart!

    What is a error message and what do you see when it appears?
    Haven't much problem with Airs around here, since they have a SSD they tend to be more reliable.
    Perhaps it was a bad update, have you ran through this list of possible fixes?
    Do as many as possible, starting with #1. Until the problem is resolved.
    Use the boot 10.6 USB instead of the disk of course.
    Step by Step to fix your Mac

  • I'm now using iPhoto '11 (9.3.2), and none of the photos in my library will enlarge.  I can view them all as thumbprints, but when I click to enlarge just a black, blank space shows up.  Occasionally, one will enlarge for a second, then disappear.  Help!

    I'm now using iPhoto '11 (9.3.2), and none of the photos in my library will enlarge.  I can view them all as thumbprints, but when I click to enlarge just a black, blank space shows up.  Occasionally, one will enlarge for a second, then disappear.  Help!

    Just to clarify, I am not getting an "!" mark in a triangle, as I read others have experienced.  The screen is just blank except the grey flag in lefthand corner to flag the photo.

  • I've tried updating iTunes for Windows but it won't work. I removed iTunes and downloaded the new version (10.6.1.7) but it won't load. It says it cannot removed the older version of iTunes.

    I've tried updating iTunes for Windows but it won't work. I removed iTunes and downloaded the new version (10.6.1.7) but it won't load. It says it cannot removed the older version of iTunes.

    It says it cannot removed the older version of iTunes.
    Doublechecking before proceeding ... what's the precise text of that message, please? (There's a couple of different ones I can think of that you might be getting.)

  • Firefox Update Requires Admin Privs, But Does Not Check and Just Displays Misleading Message

    Firefox attempts to perform an update from an Non-Admin account, the Update File is downloaded, the update is begun but the following misleading message is displayed...
    "unable to install firefox update make sure no firefox applications are open and then try again"
    ...and the message is displayed each time Firefox is activated.
    '''Explanation'''
    In order to perform the update, the protected file; ''C:\Program Files\Mozilla Firefox\firefox.exe'' must be opened with exclusive access. This fails because Non-Admin account may not modify files in the ''C:\Program Files\'' folder. (Did Not Fail because it is open by another process)
    Performing the Update from the Admin Account executes properly. After Activating in Non-Admin Account, misleading message still displays, Firefox opens and includes "Updated" page showing 14.0.1 have been installed. Deleting the files from: ''C:\Documents and Settings\user_name\Local Settings\Application Data\Mozilla\Firefox\Mozilla Firefox\updates\0'' eliminates problem.
    '''These issues need to be addressed by Firefox Development:'''
    # Before attempting Update, check for Admin Privs. If not, then just notify Update is available.
    # Modify Error Message to reflect true meaning for failure (system can be modified that updates are only possible by specific Admin account rather than Admin Group).
    # When applying Update, delete other Update Pending files in other user's Directory Trees.
    Will a Firefox Developer Please Respond?

    Thanks for the link. I have submitted a Bug Report on Bugzilla. Will post back when there is a response there.
    And this is more than "plausible", it is "confirmed" (if you watch MythBusters). There are update log files that clearing show what is happening and why.
    The most disturbing thing about this "bug", is that it clearly shows that nearly everyone is performing there "normal" activities (browsing, email, etc.) from an account with Admin privs. This means that when ('''not "if"''') the latest version of an infection gets past your AV shield (they can only block the ones already reported), it has access to every sensitive part of your system. I could give a long explanation of infections with a lot boring details, but just believe this:
    '''Never perform "Normal" net activities from an account with Administrator privs.'''

  • I have Mac OS X 10.6.8 and I need to update my iMovie, but it will not let me because I need version 10.7.4 or later. I tried downloading this version but it would not let me because I need 10.7. My question is how do I download this version?

    I have Mac OS X 10.6.8 and I need to update my iMovie, but it will not let me because I need version 10.7.4 or later. I tried downloading this version but it would not let me because I need 10.7. My question is how do I download 10.7 in order to update my iMovie?

    Lion should still be available if you call the online Apple Store. If the Apple Store still has it, they will ask for your Apple ID and credit card number and will then send you a code which you can redeem in the Mac App Store. The Lion installer will download and run automatically. 
    Confirm compatibility with your current applications and Lion before you upgrade; in particular you will not be able to run any appications that were written only for PowerPC Macs.
    Regards.

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