Firefox updated to 32 by itself and now it crashes and asks for a restart continuously. I need this fixed since it is deployed throughout our environment.

Question

AdapterDeviceID: 0x6841
AdapterDriverVersion: 12.104.2.0
AdapterSubsysID: 179d103c
AdapterVendorID: 0x1002
AvailablePageFile: 12496076800
AvailablePhysicalMemory: 4776112128
AvailableVirtualMemory: 4039671808
BIOS_Manufacturer: Hewlett-Packard
BlockedDllList:
BreakpadReserveAddress: 44105728
BreakpadReserveSize: 41943040
BuildID: 20140825202822
CrashTime: 1409864061
FramePoisonBase: 00000000f0de0000
FramePoisonSize: 65536
InstallTime: 1409863895
Notes: AdapterVendorID: 0x1002, AdapterDeviceID: 0x6841, AdapterSubsysID: 179d103c, AdapterDriverVersion: 12.104.2.0
ProductID: {ec8030f7-c20a-464f-9b0e-13a3a9e97384}
ProductName: Firefox
ReleaseChannel: release
SecondsSinceLastCrash: 24
StartupTime: 1409864061
SystemMemoryUsePercentage: 43
Throttleable: 1
TotalPageFile: 17038524416
TotalPhysicalMemory: 8520216576
TotalVirtualMemory: 4294836224
URL:
Vendor: Mozilla
Version: 32.0
Winsock_LSP: MSAFD Tcpip [TCP/IP] : 2 : 1 : %SystemRoot%\system32\mswsock.dll
MSAFD Tcpip [UDP/IP] : 2 : 2 :
MSAFD Tcpip [RAW/IP] : 2 : 3 : %SystemRoot%\system32\mswsock.dll
MSAFD Tcpip [TCP/IPv6] : 2 : 1 :
MSAFD Tcpip [UDP/IPv6] : 2 : 2 : %SystemRoot%\system32\mswsock.dll
MSAFD Tcpip [RAW/IPv6] : 2 : 3 :
RSVP TCPv6 Service Provider : 2 : 1 : %SystemRoot%\system32\mswsock.dll
RSVP TCP Service Provider : 2 : 1 :
RSVP UDPv6 Service Provider : 2 : 2 : %SystemRoot%\system32\mswsock.dll
RSVP UDP Service Provider : 2 : 2 :
MSAFD RfComm [Bluetooth] : 2 : 1 : %SystemRoot%\system32\mswsock.dll
VMCI sockets DGRAM : 0 : 2 : %windir%\system32\vsocklib.dll
VMCI sockets STREAM : 0 : 1 :
useragent_locale: en-US
This report also contains technical information about the state of the application when it crashed.

Answer 1

If you have submitted crash reports then please post the IDs of one or more recent crash reports that have a "bp-" prefix:
*bp-xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx
You can find the Report ID of recent crash reports on the "Help > Troubleshooting Information" page (about:support).
*Click the "All Crash Reports" button on this page to open the <b>about:crashes</b> page and see all crash reports.
If necessary then you can open <b>about:</b> pages via the location/address bar.
See:
*http://kb.mozillazine.org/Mozilla_Crash_Reporter
*https://support.mozilla.org/kb/Mozilla+Crash+Reporter
If you can't open Firefox, see:
*http://kb.mozillazine.org/Mozilla_Crash_Reporter#Location_of_crash_reports
*http://kb.mozillazine.org/Mozilla_Crash_Reporter#Viewing_crash_reports
*https://developer.mozilla.org/How_to_get_a_stacktrace_for_a_bug_report
Do a clean reinstall and delete the Firefox program folder before (re)installing a fresh copy of the current Firefox release.
*Download the full Firefox installer and save the file to the desktop<br>https://www.mozilla.org/en-US/firefox/all.html
If possible uninstall your current Firefox version to cleanup the Windows registry and settings in security software.
*Do NOT remove "personal data" when you uninstall your current Firefox version, because this will remove all profile folders and you lose personal data like bookmarks and passwords including data in profiles created by other Firefox versions.
Remove the Firefox program folder before installing that newly downloaded copy of the Firefox installer.
*(32 bit Windows) "C:\Program Files\Mozilla Firefox\"
*(64 bit Windows) "C:\Program Files (x86)\Mozilla Firefox\"
*It is important to delete the Firefox program folder to remove all the files and make sure that there are no problems with files that were leftover after uninstalling.
*http://kb.mozillazine.org/Uninstalling_Firefox
Your bookmarks and other personal data are stored in the Firefox profile folder and won't be affected by an uninstall and (re)install, but make sure NOT to remove personal data when you uninstall Firefox as that will remove all Firefox profile folders and you lose your personal data.
*http://kb.mozillazine.org/Profile_folder_-_Firefox
*http://kb.mozillazine.org/Profile_backup
*http://kb.mozillazine.org/Standard_diagnostic_-_Firefox#Clean_reinstall