Firefox used to work on my windows 8 machine, now it does not, even starting in safe mode and after un/reinstalling. message "firefox has stopped working".
Firefox used to work fine, then a few days ago it just stopped. When I try to start it, it comes up with a message that "firefox has stopped working". That message comes up over the box that asks if I want to start in safe mode or reset firefox. when i try to close or cancel that message so I can try starting in safe mode, both sets of messages go away.
if I try to start in safe mode using the shift key, the same thing occurs. The same thing occurred after I uninstalled and reinstalled.
Do a clean reinstall and delete the Firefox program before (re)installing a fresh copy of the current Firefox release.
*Download the full Firefox installer and save the file to the desktop<br>http://www.mozilla.org/en-US/firefox/all.html
If possible uninstall your current Firefox version to cleanup the Windows registry and settings in security software.
*Do NOT remove "personal data" when you uninstall your current Firefox version, because this will remove all profile folders and you lose personal data like bookmarks and passwords including data in profiles created by other Firefox versions.
Remove the Firefox program before installing that newly downloaded copy of the Firefox installer.
*(32 bit Windows) "C:\Program Files\Mozilla Firefox\"
*(64 bit Windows) "C:\Program Files (x86)\Mozilla Firefox\"
*It is important to delete the Firefox program to remove all the files and make sure that there are no problems with files that were leftover after uninstalling.
*http://kb.mozillazine.org/Uninstalling_Firefox
Your bookmarks and other personal data are stored in the Firefox profile folder and won't be affected by an uninstall and (re)install, but make sure that "remove personal data" is NOT selected when you uninstall Firefox.
If you keep having problems then also create a new profile.
*http://kb.mozillazine.org/Profile_folder_-_Firefox
*http://kb.mozillazine.org/Profile_backup
*http://kb.mozillazine.org/Standard_diagnostic_-_Firefox#Clean_reinstall
Similar Messages
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I keep getting the message itunes has stopped working. A problem has caused itunes to stop working correctly. What can be the cause?
Hello Main Event,
Thank you for using Apple Support Communities!
I found this article while researching iTunes quitting unexpectedly on Windows 7 and feel it will help to resolve the issue here.
iTunes for Windows Vista or Windows 7: Troubleshooting unexpected quits, freezes, or launch issues
http://support.apple.com/kb/ts1717
It starts with troubleshooting 3rd party plug ins, then moves on to account troubleshooting if needed.
Open iTunes in Safe Mode to isolate any inference with plug-ins or scripts not manufactured by Apple.
Hold down the Shift and Control keys while opening iTunes. If performed correctly, you should see a dialog that says "iTunes is running in safe mode" before iTunes finishes starting up.
After clicking Continue, determine whether the issue you were experiencing persists in Safe Mode.
If you see the same issue while iTunes is in Safe Mode, proceed to the Create a New User Account section below. If you do not experience the same issue, consult iTunes: Troubleshooting issues with third-party iTunes plug-insfor steps on how to remove third-party plug-ins.
Take care,
Sterling -
I am using Window 7 and I have the most up-to-date version of itunes!
Thank you for your response! I actually just uninstalled itunes and anything Apple related in my computer and just reinstalled it. I have the most up-to-date version since I just reinstalled it. It actually isn't even letting me do anything in the program it is crashing the second I open it.
When I said in my previous post that I was uploading podcasts, I was just attempting to upload the new ones onto my computer. I hadn't even gotten to the point where I could sync it.
Thank you for any help you can offer! -
I just updated to iTunes 10.5 and now, I can't listen to music or watch a movie without the message "iTunes has stopped working" popping up. As soon as this happens, iTunes crashes completely. I'm running on Windows 7 - 64 bit. May I have some help please
If and when I finally manage to open it, as soon as I click on a movie to watch, the message "itunes has stopped working" comes up.
Try the following user tip with that one:
iTunes for Windows 10.7.0.21: "iTunes has stopped working" error messages when playing videos, video podcasts, movies and TV shows -
Im am using Windows 7 ,I log onto to itunes and connect my Iphone.When my iphone tries to sync it gives an error message "itunes has stopped working" - this only happens when i connect my iphone and it tries to sync - help please
Many thanks.
With those symptoms, I'd try the following document:
Apple software on Windows: May see performance issues and blank iTunes Store
(If there's a SpeedBit LSP showing up in Autoruns, it's usually best to just uninstall your SpeedBit Video Accelerator.) -
Message: itunes has stopped working when I connect ipod touch-windows 7
message: "itunes has stopped working" when I connect ipod touch-using windows 7
Make sure to check your internet settings or the settings on your wi-fi server (if accessible). You may also want to make sure that your not in a place where wi-fi is obtructed.(concrete walls other machines, etc.)
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I have a new laptop with Windows 8 as operating system. Installed latest version of iTunes ontop computer. I can play music in My Library but when I click on iTunes, I get the message " iTunes has stopped working. A problem caused the program to stop working correctly. Windows will close the program and notify if a solution is available."
Anyone know what is the cause and if there is a resolution? Have tried to re-installing iTunes and have also tried restoring laptop to an earlier date.iPad not appearing in iTunes
http://www.apple.com/support/ipad/assistant/itunes/
iOS: Device not recognized in iTunes for Mac OS X
http://support.apple.com/kb/TS1591
iOS: Device not recognized in iTunes for Windows
http://support.apple.com/kb/TS1538
iTunes for Windows: Device Sync Tests
http://support.apple.com/kb/HT4235
IOS: Syncing with iTunes
http://support.apple.com/kb/HT1386
Apple - Support - iPad - Syncing
http://www.apple.com/support/ipad/syncing/
iTunes 10.5 and later: Troubleshooting iTunes Wi-Fi Syncing
http://support.apple.com/kb/ts4062
The Complete Guide to Using the iTunes Store
http://www.ilounge.com/index.php/articles/comments/the-complete-guide-to-using-t he-itunes-store/
iTunes Store: Associating a device or computer to your Apple ID
http://support.apple.com/kb/ht4627
Can't connect to the iTunes Store
http://support.apple.com/kb/TS1368
iTunes: Advanced iTunes Store troubleshooting
http://support.apple.com/kb/TS3297
Best Fixes for ‘Cannot Connect to iTunes Store’ Errors
http://ipadinsight.com/ipad-tips-tricks/best-fixes-for-cannot-connect-to-itunes- store-errors/
Try this first - Reset the iPad by holding down on the sleep and home buttons at the same time for about 10-15 seconds until the Apple Logo appears - ignore the red slider - let go of the buttons.
This works for some users. Not sure why.
Go to Settings>General>Date and Time> Set Automatically>Off. Set the date ahead by about a year.Then see if you can connect to the store.
Cheers, Tom -
I have a PC with windows 8.1. My itunes folder is stored on external drive. I haven't used itunes for a while. I got a message to update to itunes 11.3.1. I got error message that "registry settings used by itunes for importing and burning CD's/DVD's has stopped working" I uninstalled itunes and attempted to reinstall. Now i get message" error occurred during installation before itunes could be configured" How do I fix this.
See Troubleshooting issues with iTunes for Windows updates.
tt2 -
The program was working fine..now nothing. I have un-installed it several times...re-installed it several times. Will not even open in safe mode.
For some things you can try see [[Firefox will not start]].
I would start by seeing if a new profile works. See [http://kb.mozillazine.org/Creating_a_new_Firefox_profile_on_Windows creating a new Firefox profile on Windows - MozillaZine Knowledge Base]
If the new profile does work, you can transfer selected data such as bookmarks and passwords to the new profile. I would not copy preferences or extensions, instead re-install the extensions. See [http://kb.mozillazine.org/Transferring_data_to_a_new_profile_-_Firefox Transferring data to a new profile - Firefox - MozillaZine Knowledge Base] -
iTunes64Setup.exe, even after multiple times of uninstalling and reinstalling with even a fresh download crashes with the message:
"iTunes has stopped working. A problem [unspecified] caused the program to stop working correctly. Windows will close the program and notify you IF a solution is available." I cannot get out of this loop and it renders my iPad HD useless. I tried calling the Apple Store but was referred by an automated system to this web site. I tried looking up the problem in the FAQ but it didn't help.
merylewHi there Nok Saensanoh,
I would recommend taking a look at the troubleshooting steps found in the article below.
iTunes for Windows Vista, Windows 7, or Windows 8: Fix unexpected quits or launch issues
http://support.apple.com/kb/ts1717
-Griff W. -
iTunes 11.0.1.12 and Windows 7 (32 bit, latest version). iTunes crashes frequently (Windows message : "iTunes has stopped working and will be closed"). I may be trying to search for an App. or book (or anything else), trying to access iTunes store, checking for updates to Apps., inputting my password, etc. etc. I have uninstalled iTunes several times, reinstalled several times, but the error persists. I tried the iTunes 10 suggested fix of running in safe mode, but iTunes again crashed when I was trying to create a new ID.
Any real help would be gratefully received. Thank you.Still having this issue
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I am on a Windows 7 OS attempting to reduce pdf size with my Adobe Acrobat Standard XI & Pro. The application keeps timing out and at the Subsetting embedded fonts portion and the application gives "Adobe Acrobat has stopped working" and then closes. The document is 275 pages. Is there something I can do to stop this?
Hi Ricci,
Since when are you facing this issue? Did you tried system restore to a date before this problem occured.
Does acrobat stop working when you open this specific pdf file or with any pdf file that you open?
Regards,
Rahul -
I accepted a version update and now iTunes closes on launch with the message "iTunes has stopped working. Windows will close the program and notify you if a solution is available." What to do?
Hey Todd Rubenson,
Thanks for the question. I understand that you are experiencing issues with iTunes for Windows unexpectedly quitting. The following resource may provide a solution:
iTunes for Windows Vista, Windows 7, or Windows 8: Fix unexpected quits or launch issues
http://support.apple.com/kb/TS1717
Thanks,
Matt M. -
I have Windows 8 64 bit. iTunes works fine with my iPHONE but when I try to go to the iTunes store it loads to about 80% and then the message "iTunes has stopped working"
COPY QTMovieWin.dll FROM c:\program files (x86)\common files\apple\apple application support\ INTO c:\program files (x86)/iTunes"
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