Firefox V32 Crashes on Gmail

Most of the time when I open up Gmail, it crashes shortly after loading the hangouts window, and the crash reporter opens up. I have an image but don't know how to post.
I tried restarting with Add-ons disabled, with no luck. What is going on and what can I do to fix it?

Looks like a problem with GStreamer.
See if there are updates available for GStreamer libraries.
You can also try to disable GStreamer as a test by toggling this pref to false.
*about:config page: media.gstreamer.enabled = false

Similar Messages

Firefox keeps crashing, I don't know what to do

Every time I browse the internet and go to minimize Firefox, it crashes. I haven't clicked anything, and it closes Firefox, and other windows, then it gives me this:
<pre><nowiki>AdapterDeviceID: 0x0046
AdapterVendorID: 0x8086
Add-ons: %7B23fcfd51-4958-4f00-80a3-ae97e717ed8b%7D:2.1.2.172,superstart%40enjoyfreeware.org:5.0,%7Bbee6eb20-01e0-ebd1-da83-080329fb9a3a%7D:1.31,%7B4cc4a13b-94a6-7568-370d-5f9de54a9c7f%7D:2.2,%7B77d2ed30-4cd2-11e0-b8af-0800200c9a66%7D:5.6,%7Bd10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d%7D:2.2.3,%7Bc9d31470-81c6-4e3e-9a37-46eb9237ed3a%7D:2.4.1
AvailablePageFile: 1681248256
AvailablePhysicalMemory: 1117081600
AvailableVirtualMemory: 3795025920
BuildID: 20130409194949
CrashTime: 1366506921
EMCheckCompatibility: true
Email: [email protected]
FramePoisonBase: 00000000f0de0000
FramePoisonSize: 65536
InstallTime: 1365806789
Notes: AdapterVendorID: 0x8086, AdapterDeviceID: 0x0046, AdapterSubsysID: 14321043, AdapterDriverVersion: 8.15.10.2361
Has dual GPUs. GPU #2: AdapterVendorID2: 0x10de, AdapterDeviceID2: 0x0a70, AdapterSubsysID2: 14321043, AdapterDriverVersion2: 9.18.13.1407
ProductID: {ec8030f7-c20a-464f-9b0e-13a3a9e97384}
ProductName: Firefox
ReleaseChannel: release
SecondsSinceLastCrash: 9825
StartupTime: 1366506691
SystemMemoryUsePercentage: 72
Theme: ftdeepdark
Throttleable: 1
TotalVirtualMemory: 4294836224
URL: http://www.xbox.com/en-US/marketplace/promotions/play-to-earn
Vendor: Mozilla
Version: 20.0.1
Winsock_LSP: MSAFD Tcpip [TCP/IP] : 2 : 1 :
MSAFD Tcpip [UDP/IP] : 2 : 2 : %SystemRoot%\system32\mswsock.dll
MSAFD Tcpip [RAW/IP] : 2 : 3 :
MSAFD Tcpip [TCP/IPv6] : 2 : 1 : %SystemRoot%\system32\mswsock.dll
MSAFD Tcpip [UDP/IPv6] : 2 : 2 :
MSAFD Tcpip [RAW/IPv6] : 2 : 3 : %SystemRoot%\system32\mswsock.dll
RSVP TCPv6 Service Provider : 2 : 1 :
RSVP TCP Service Provider : 2 : 1 : %SystemRoot%\system32\mswsock.dll
RSVP UDPv6 Service Provider : 2 : 2 :
RSVP UDP Service Provider : 2 : 2 : %SystemRoot%\system32\mswsock.dll
VMCI sockets DGRAM : 0 : 2 : %windir%\system32\vsocklib.dll
VMCI sockets STREAM : 0 : 1 : </nowiki></pre>
This report also contains technical information about the state of the application when it crashed.
(Please note, this is the information from the Details button).
Any ideas?

Hi barronjade
Try to create a new profile as a test to check if your current profile is causing the problems.
See "Creating a profile":
*https://support.mozilla.org/kb/profile-manager-create-and-remove-firefox-profiles
*http://kb.mozillazine.org/Standard_diagnostic_-_Firefox#Profile_issues
If the new profile works then you can transfer some files from an existing profile to the new profile, but be careful not to copy corrupted files.
*http://kb.mozillazine.org/Transferring_data_to_a_new_profile_-_Firefox
You can also check for issues caused by plugins and make sure they are all updated to the latest version.
*https://support.mozilla.org/kb/Troubleshooting+plugins
*http://www.mozilla.org/plugincheck/

Firefox is crashing in Windows 7. Most of the time when hovering over it in the taskbar. Never seen this much crashing with any other program ever.

If I am in another program and hover over the firefox using the taskbar, moving the cursor over the various open windows is okay until moving to the left usually. Crashes up sometimes up to 10 times or so in a couple of hours. I use gmail and it is open at all times. I've turned off many of my plugins. I am a web designer and am on firefox most of the time - all day long. I started writing this without a crash id number so will not provide one now. Can send later when it crashes again.

We're sorry to hear that Firefox is crashing. In order to assist you better, please follow the steps below to provide us crash IDs to help us learn more about your crash.
#Enter ''about:crashes'' in the Firefox address bar and press Enter. A Submitted Crash Reports list will appear, similar to the one shown below.
#Copy the '''5''' most recent Report IDs that start with '''bp-''' and paste them into your response here.
[[Image:SubmittedCrashReports-Win7|width=520]]
 
Thank you for your help!
More information and further troubleshooting steps can be found in the [[Firefox crashes - Troubleshoot, prevent and get help fixing crashes]] article.

Firefox keeps crashing winsock error

It keeps crashing randomly.
Here is my error:
AdapterDeviceID: 0x0166
AdapterDriverVersion: 10.18.10.3621
AdapterSubsysID: 181b103c
AdapterVendorID: 0x8086
Add-ons: %7Bb9db16a4-6edc-47ec-a1f4-b86292ed211d%7D:4.9.24,sqlime%40security.compass:0.4.7,%7B972ce4c6-7e08-4474-a285-3208198ce6fd%7D:33.0,firebug%40software.joehewitt.com:2.0.4,%7Bd10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d%7D:2.6.4
AvailablePageFile: 14134673408
AvailablePhysicalMemory: 5726048256
AvailableVirtualMemory: 3711188992
BIOS_Manufacturer: Insyde
BlockedDllList:
BreakpadReserveAddress: 40239104
BreakpadReserveSize: 41943040
BuildID: 20141011015303
CrashTime: 1413420266
EMCheckCompatibility: true
Email: [email protected]
FramePoisonBase: 00000000f0de0000
FramePoisonSize: 65536
InstallTime: 1413381897
Notes: AdapterVendorID: 0x8086, AdapterDeviceID: 0x0166, AdapterSubsysID: 181b103c, AdapterDriverVersion: 10.18.10.3621
Has dual GPUs. GPU #2: AdapterVendorID2: 0x10de, AdapterDeviceID2: 0x0de9, AdapterSubsysID2: 181b103c, AdapterDriverVersion2: 9.18.13.3165
ProductID: {ec8030f7-c20a-464f-9b0e-13a3a9e97384}
ProductName: Firefox
ReleaseChannel: release
SecondsSinceLastCrash: 517
StartupTime: 1413419765
SystemMemoryUsePercentage: 32
Theme: classic/1.0
Throttleable: 1
TotalPageFile: 17070088192
TotalPhysicalMemory: 8480153600
TotalVirtualMemory: 4294836224
URL: http://media.giphy.com/media/ToMjGpzNj1p8hXai5ck/giphy.gif
Vendor: Mozilla
Version: 33.0
Winsock_LSP: MSAFD Tcpip [TCP/IP] : 2 : 1 : %SystemRoot%\system32\mswsock.dll
MSAFD Tcpip [UDP/IP] : 2 : 2 :
MSAFD Tcpip [RAW/IP] : 2 : 3 : %SystemRoot%\system32\mswsock.dll
MSAFD Tcpip [TCP/IPv6] : 2 : 1 :
MSAFD Tcpip [UDP/IPv6] : 2 : 2 : %SystemRoot%\system32\mswsock.dll
MSAFD Tcpip [RAW/IPv6] : 2 : 3 :
RSVP TCPv6 Service Provider : 2 : 1 : %SystemRoot%\system32\mswsock.dll
RSVP TCP Service Provider : 2 : 1 :
RSVP UDPv6 Service Provider : 2 : 2 : %SystemRoot%\system32\mswsock.dll
RSVP UDP Service Provider : 2 : 2 :
MSAFD RfComm [Bluetooth] : 2 : 1 : %SystemRoot%\system32\mswsock.dll
useragent_locale: en-US
This report also contains technical information about the state of the application when it crashed.

You may want to boot the computer in Windows Safe Mode if there is a winsock error. However for general crashes in Firefox: We're sorry to hear that Firefox is crashing. In order to assist you better, please follow the steps below to provide us crash IDs to help us learn more about your crash.
#Enter ''about:crashes'' in the Firefox address bar and press Enter. A Submitted Crash Reports list will appear, similar to the one shown below.
#Copy the '''5''' most recent Report IDs that start with '''bp-''' and then go back to your forum question and paste that into the "Post a Reply" box. (Please don't take a screenshot of your crashes, just copy and paste the ID's. The below image is just an example of what your Firefox screen should look like)
[[Image:aboutcrashesFx29|width=520]]
 
Thank you for your help!
More information and further troubleshooting steps can be found in the [[Firefox crashes - Troubleshoot, prevent and get help fixing crashes]] article.

Firefox 18 crashes frequently but working fine in Safe Mode (EXCEPTION_ACCESS_VIOLATION_READ)

After update to Firefox 18 Firefox keeps crashing within few mins of opening. At the time of crashing Firefox Freeze and CPU usage rise upto 50% in my Windows 7. NO matter how many tab I open in my Firefox even Firefox crash when I just open 1-2 tab.
I disable Hardware Acceleration but still face same problem. But its working fine in Safe Mode.
Here is my last few crash report
http://crash-stats.mozilla.com/report/index/bp-9b6f1cac-55ec-49c0-91ee-b99fe2130115
Report id - f2b23dc8-95bc-47b9-9f88-5394c1ac5ed6 (http://crash-stats.mozilla.com/about/throttling)
http://crash-stats.mozilla.com/report/index/bp-438ff7cc-167c-4d70-a893-bb8942130114
http://crash-stats.mozilla.com/report/index/bp-8750d31d-51e3-4b08-8a2b-4ce412130114

If it works in Firefox Safe-mode then disable all extensions (Tools > Add-ons > Extensions) and then try to find which is causing it by enabling one extension at a time until the problem reappears.
Close and restart Firefox after each change via "File > Exit" (Mac: "Firefox > Quit"; Linux: "File > Quit")
*https://support.mozilla.org/kb/Troubleshooting+extensions+and+themes
Which security software (firewall, anti-virus) do you have?
Try to boot the computer in Windows Safe mode with network support (press F8 on the boot screen) as a test to see if that helps.

Firefox 15 crashing when started from Command line in Windows 15

I have been loading my work space via a batch file everyday for the past 4 years.
One of the apps I start is Firefox using the following command: 
@start /D"C:\Program Files\Mozilla Firefox\" firefox.exe
My batch file would run, and close with no issue.
As of Firefox 15, using the same command now ties Firefox to the console.
When I close the console, Firefox closes, when I open it again from the standard shortcut, I get the "Firefox has crashed"
I also notice that since upgrading to Firefox 15, some console.log calls go to the Windows Console while firefox is loading. Most notably is HTTPSEverywhere.
When I rolled back to Firefox 14, the issue disappeared

Hi,
I'm really sorry to have caused this regression.
Thanks for reporting this issue, I've done various tests before submitting my patch but I totally missed that issue...
It is now matter of getting my fix reviewed and landed, but in the meantime, I tried to craft an addon that would hopefully fix your issues.
You can download it here:
https://bugzilla.mozilla.org/attachment.cgi?id=660206
And follow the fixing progress here:
https://bugzilla.mozilla.org/show_bug.cgi?id=787313
++
Alex

Firefox gui element capture plug in keeps causing Firefox to crash and it won't open certain windows. Any idea why?

I disabled extensions per Firefox instructions and discovered that 'firefox gui element capture plug in 1.0' is the one causing my problems. Problems being Firefox either crashes or refuses to open an additional window, and then crashes.

I am not sure why this started happening, however please update to version 32.0.3 when its available.
The places we can troubleshoot is in the Applications menu under preferences.
*[[Set how Firefox handles different types of files]]
If you set it to pdf.js viewer as default does it not show up?

Firefox is crashing when i open it-had to switch to ie

firefox is crashing when i open it-had to switch to ie, after just being upgraded to firefox 3-16 version

You can check if you can start Firefox in [[Safe Mode|Safe Mode]] by holding down the Shift/Options key.
*https://support.mozilla.org/kb/Troubleshooting+extensions+and+themes
*https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration
If you have submitted crash reports then please post the IDs of one or more recent crash reports that have a "bp-" prefix:
*bp-xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx
You can find the Report ID of recent crash reports on the "Help > Troubleshooting Information" page (about:support).
*Click the "All Crash Reports" button on this page to open the about:crashes page and see all crash reports.
If necessary then you can open about: pages via the location/address bar.
See:
*http://kb.mozillazine.org/Mozilla_Crash_Reporter
*https://support.mozilla.org/kb/Mozilla+Crash+Reporter
If you can't open Firefox, see:
*http://kb.mozillazine.org/Mozilla_Crash_Reporter#Location_of_crash_reports
*http://kb.mozillazine.org/Mozilla_Crash_Reporter#Viewing_crash_reports
*https://developer.mozilla.org/How_to_get_a_stacktrace_for_a_bug_report

My Firefox is crashing every 2 minutes!! PLEASE HELP!

So my firefox is crashing for no reason every 2 minutes, I don't have any addons installed or virues. Here is the log.
AdapterDeviceID: 0x683f
AdapterVendorID: 0x1002
Add-ons: %7B972ce4c6-7e08-4474-a285-3208198ce6fd%7D:22.0
AvailablePageFile: 6769905664
AvailablePhysicalMemory: 2860736512
AvailableVirtualMemory: 3632447488
BuildID: 20130618035212
CrashTime: 1374744426
EMCheckCompatibility: true
FramePoisonBase: 00000000f0de0000
FramePoisonSize: 65536
InstallTime: 1373985604
IsGarbageCollecting: 1
Notes: AdapterVendorID: 0x1002, AdapterDeviceID: 0x683f, AdapterSubsysID: 27921462, AdapterDriverVersion: 12.104.0.0
D2D? D2D+ DWrite? DWrite+ D3D10 Layers? D3D10 Layers+
ProductID: {ec8030f7-c20a-464f-9b0e-13a3a9e97384}
ProductName: Firefox
ReleaseChannel: release
SecondsSinceLastCrash: 534
StartupTime: 1374743933
SystemMemoryUsePercentage: 32
Theme: classic/1.0
Throttleable: 1
TotalVirtualMemory: 4294836224
URL: https://support.mozilla.org/en-US/home
Vendor: Mozilla
Version: 22.0
Winsock_LSP: MSAFD Tcpip [TCP/IP] : 2 : 1 : %SystemRoot%\system32\mswsock.dll
MSAFD Tcpip [UDP/IP] : 2 : 2 :
MSAFD Tcpip [RAW/IP] : 2 : 3 : %SystemRoot%\system32\mswsock.dll
MSAFD Tcpip [TCP/IPv6] : 2 : 1 :
MSAFD Tcpip [UDP/IPv6] : 2 : 2 : %SystemRoot%\system32\mswsock.dll
MSAFD Tcpip [RAW/IPv6] : 2 : 3 :
RSVP TCPv6 Service Provider : 2 : 1 : %SystemRoot%\system32\mswsock.dll
RSVP TCP Service Provider : 2 : 1 :
RSVP UDPv6 Service Provider : 2 : 2 : %SystemRoot%\system32\mswsock.dll
RSVP UDP Service Provider : 2 : 2 :
This report also contains technical information about the state of the application when it crashed.

Hello,
Try disabling graphics hardware acceleration. Since this feature was added to Firefox, it has gradually improved, but there still are a few glitches.
You might need to restart Firefox in order for this to take effect, so save all work first (e.g., mail you are composing, online documents you're editing, etc.).
Then perform these steps:
*Click the orange Firefox button at the top left, then select the "Options" button, or, if there is no Firefox button at the top, go to Tools > Options.
*In the Firefox options window click the ''Advanced'' tab, then select "General".
*In the settings list, you should find the ''Use hardware acceleration when available'' checkbox. Uncheck this checkbox.
*Now, restart Firefox and see if the problems persist.
Additionally, please check for updates for your graphics driver by following the steps mentioned in the following Knowledge base articles:
* [[Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems]]
* [[Upgrade your graphics drivers to use hardware acceleration and WebGL]]
Did this fix your problems? Please report back to us!
Thank you.

Firefox is crashing every time I open it.

every time i open Firefox it crashes. Opens to home page ok but when I click on a site from book marks or from toolbar it crashes.
This is happening to other browsers too.
I am using a iMac
I have screen shot of the crash report not sure how to attach here

https://support.mozilla.com/en-US/kb/Firefox+crashes#Getting_help_with_your_crash
Type '''about:crashes''' in the URL bar and hit Enter. 
Click the hyperlinks to bring up the Crash Report pages and copy'n'paste the URL of each of those reports into the message box here. We'll see if we can help you figure out what is causing those crashes to happen.

Firefox 22 crashes when clicking a link in a thunderbird 3.011 email

I updated to FF 22 a couple of days ago and found that when I clik on a link in a Thunderbird email FF doesn't start but immediately crashes. Safe-mode does nothing to help. If I start the browser first it seems to be ok. It is set as the default browser. The only thing that fixed my problem was reverting to FF 21.
Windows XP SP2
I've never had issues with FF so this is a new thing. I've tried reinstalling FF 22 and upgraded Thunderbird. It didn't help either.

We're sorry to hear that your Firefox is crashing when you open it. Please perform the following steps to give us a crash report ID that helps us find out more about the cause of the crash.
#Press the following shortcut to get a Run window: [Windows] + [R]. This should bring up a window that contains a text field.
#In that text field, enter %APPDATA% and press Enter. An explorer window should open.
#From that explorer window, double-click on the ''Mozilla'' folder, then double-click on ''Firefox'' and then on ''Crash reports''. Double-click on ''submitted''.
#Now, you should see a list of files that contain reports. Go to ''View'' > ''Arrange Icons by'' > ''Modified'' to get the most recent files at the top of the window.
#Open the most recent 5 files with a text editor and copy the IDs.
#Paste each ID with '''bp-''' into the reply window on the forums.
Thanks in advance!
You can find more information and troubleshooting steps in the [[Firefox crashes]] article.

Firefox consistently crashes when loading Flash sites

For a couple of reasons I decided to go ahead and install OSS a few days ago. On the first day, the install went smoothly and everything was working just as it should (I used the oss-linux-free PKGBUILD in AUR). Yesterday and today, however, I've started to get a reoccurring problem that is, to put it lightly, driving me nuts.
Firefox (or Epiphany, though I prefer the former) consistently crashes when opening up any site that uses Flash or Java. With the way the internet is going, this is a large chunk of websites—not being able to visit YouTube or the website for Enemy Territory: Quake wars, for instance, is driving me nuts.
Now, when I say "consistently" I don't mean each and every time. I've been able to get these sites to load a number of times, but in the last two days Firefox has crashed in probably 2/3-3/4 of the time when loading any site that has a Flash element. I've made sure that I have not wrongly assumed this has to do with my newly installed OSS by uninstalling, reinstalling the kernel and all ALSA packages, rebooting, and then surfing the web for a while to see if anything went wrong. It didn't.
So my question is this: why is Firefox crashing so often in the two days since I've installed OSS? What can be done to rectify this?
After some experimenting, it seems the problem is worst under the following conditions:
- Having several tabs open, though not necessarily several tabs with Flash
- Listening to music and THEN navigating to YouTube or something.
However, it's not specific to these circumstances. In fact, just before I decided to make this post I opened Firefox, went to a site with Flash on it (one tab), and it immediately shut down. I tried this three or four additional times and was met with the exact same results.
Other info
Firefox: Pre-compiled Mozilla i686 build, v. 2.0.0.11
OSS: OSS (GPL version) 4.0, build 1012
Operating System: Arch Linux 2.6.23-ARCH
I've also posted this here.

I have the same problem. I've never been able to identify when it started. Once firefox crashes, mpd, if it was playing, becomes unresponsive. The only way to get a flash site working again is to reboot my computer.
I uninstalled flash: I'm not going to put up with that kind of behaviour. Now I watch youtube videos on other people's computers --you know how they say "You've GOT to see this movie!". And if I really need to see that one specific video, there's youtube-dl.
Unfortunately gnash doesn't work on youtube for me.

Firefox keeps crashing. Even when i start it in safe mode

I have a Windows 7 64bit computer working with firefox for a long time. Yesterday they think they opened some SPAM message, firefox crashed and isn't working any more. I have performed all actions mentioned below without any succes:
- Firefox does the same starting in safe mode. Removed the profiles and created a new one without importing any settings. same problem
- Removed Firefox, removed all folders, removed all Firefox links in registry. Reinstalled firefox, same problem
- Removed java and flash, firefox still crashes
- created a new user account in Windows, logged on, still the same problem.
- Scanned the computer with Norman Security Suite, McAffee Stinger, Malwarebytes, Superantispyware, TrendMicro Housecall. Except for cookies, nothing was found.
- Windows System restore wasn't configured so unfortunately no restore points available.
User was really happy with Firefox and really doesn't want to use another browser, but now she has to.
Reinstalling the OS isn't really an option, to much settings, software and connections to other devices in the network.
Can Anyone please help????

We're sorry to hear that Firefox seems to be crashing when you open it. Please perform the following steps to give us a crash report ID that helps us find out more about the cause of the crash.
#Press the following shortcut to get a Run window: [Windows] + [R]. This should bring up a window that contains a text field.
#In that text field, enter %APPDATA% and press Enter. An explorer window should open.
#From that explorer window, double-click on the ''Mozilla'' folder, then double-click on ''Firefox'' and then on ''Crash reports''. Double-click on ''submitted''.
#Now, you should see a list of files that contain reports. Go to ''View'' > ''Arrange Icons by'' > ''Modified'' to get the most recent files at the top of the window.
#Open the most recent 5 files with a text editor and copy the IDs.
#Paste each ID into the reply window on the forums.
Thanks in advance!
You can find more information and troubleshooting steps in the [[Firefox crashes]] article.

Firefox sometimes crashes when seraching normal images on google image.

Firefox sometimes crashes when searching normal images on google and It always crashes when searching images of large size. It stops responding i.e display hangs while scrolling. While clicking on other tabs to activate only title bar status changes but display remains the same corrupted google images. It does not close itself. It started only after google has changed its image search page. I dont want to switch to classic image search.Kindly help.

You can try disabling the "AVG Safe Search" extension (if you have it.)
1. Go to 'Tools' 
2. Click 'Addons' 
3. Go to the 'Extensions' tab 
4. Find 'AVG Safe Search' and disable. 
5. Restart FF and test Google image search.

Firefox is crashing. It is crashing even when i am opening profile manager and safe mode

Hello,
Tomorrow i was trying to upgrade my firmware of my phone. So i installed one samsung app called "Samsung Kies" after installing that app my firefox suddenly got crashed.
I am a Mac user using OS X 10.8 and firefox 18.
And when i read article about crashing firefox, i found that making new profile will help me but sadly that also doesn't helped me. When i tried to open the profile manager it got crashed too. now every time when i open firefox it crashes after 2-5 seconds...
And this is my latest crash report... found in (lib/application support/firefox/crash report/submitted)
Crash ID: bp-5dd48a7c-2622-4a28-aa0e-92de12130111
Help me please
Thanks in advance.

Hello sanchit77,
Thank you for posting here on the Mozilla Support Forums! We appreciate you as a user of Firefox!
I would suggest a clean reinstall to resolve your issue.
Certain Firefox problems can be solved by performing a ''Clean reinstall''. This means you remove Firefox and any leftover program files and then reinstall Firefox. Please follow these steps one by one:
#Download the latest Desktop version of Firefox from http://www.mozilla.org and save the setup file to your computer.
#After the download finishes, close all Firefox windows (click Exit from the Firefox or File menu) and confirm all upcoming messages.
#Now, uninstall Firefox by following the steps mentioned in the [[Uninstall Firefox from your computer#w_uninstall-firefox|Uninstall Firefox]] article.
'''IMPORTANT:''' On Windows, the uninstaller has the option to remove your personal data and settings. Make sure that you do '''not''' check this option; otherwise all of your bookmarks, passwords, extensions, user customizations and other Firefox [[Profiles|user profile data]] will be removed from your computer.
After uninstalling Firefox on Windows, delete the "Mozilla Firefox" program folder, located by default in one of these locations:
* '''(On 32-bit Windows)''' ''C:\Program Files\Mozilla Firefox''
* '''(On 64-bit Windows)''' ''C:\Program Files (x86)\Mozilla Firefox''
#Go to the Windows Start menu and click on "Computer".
#In the Explorer window that opens, double click Local Disk (C:) to open the C:\ drive.
#Find the "Program Files (x86)" folder or "Program Files" folder.
#* On 32-bit Windows, double-click the '''Program Files''' folder to open it.
#* On 64-bit Windows, you will see a "Program Files (x86)" folder AND a "Program Files" folder. Open the '''Program Files (x86)''' folder.
#Look for a '''Mozilla Firefox''' folder. If you find one, right-click it and select ''Delete'' and confirm that you want to move the folder to the Recycle Bin.
Now, go ahead and reinstall Firefox:
#Double-click the downloaded installation file and go through the steps of the installation wizard.
#Once the wizard is finished, choose to directly open Firefox after clicking the Finish button.
Please report back to see if this helped you!

Firefox V32 Crashes on Gmail

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