Firefox will not display characters that were added by the webmaster on user PC?

I employed a company to design a site for me which is great. Then I asked them to add a small button/image in the back end (admin area) that when clicked on will send an email. No image will display so I got them to change it to Text format, still it is not showing on my end. The design company are able to send me emails showing where it is but I cannot see it. It is worthwhile mentioning that it will not display in either IE8 or Opera, Is it a firewall problem ? Or a setting on Windows 7?
== This happened ==
Every time Firefox opened
== User Agent ==
Mozilla/4.0 (compatible; MSIE 8.0; Windows NT 6.1; WOW64; Trident/4.0; GTB6.4; SLCC2; .NET CLR 2.0.50727; .NET CLR 3.5.30729; .NET CLR 3.0.30729; Media Center PC 6.0; eSobiSubscriber 2.0.4.16; OfficeLiveConnector.1.3; OfficeLivePatch.0.0; AskTB5.6)

Can you post a link?
Did you try to bypass or clear the cache?
Firefox > Preferences > Advanced > Network > Offline Storage (Cache): "Clear Now"
You can reload the page and bypass the cache with:
* Press and hold Shift and left-click the Reload button.
* Press Ctrl + F5 or press Shift + Ctrl + R (Windows,Linux)
* Press Shift + Cmd + R (MAC)
See [[Keyboard shortcuts]] and [[Mouse shortcuts]]

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