Firefox will not load. Attempted to uninstall, but said it said it could not because Firefox was still running.

I have checked hard drive for problems...nothing. I have Norton's Internet Security running...nothing apparently happening security-wise.
I have not added any new programs or changed anything.

Thanks JorgeP and jevanstar for you response to my problem. I really appreciate it. This is my first time using this method of problem solving. Glad it is available.
I tried to access the SafeMode with the instructions you provide. When clicking on the Mozilla program in the list, surprisingly there was not a drop down for Safe Mode! There is one on my desktop, but not the problematic laptop. Don't understand that. Apparently, no way into SafeMode.
Next, I attempted ot uninstall Firefox. It would not allow it because the message said that the program was running, although there is no evidence that it is.
Next, I decided to go back to an earlier date and do a Restore. First, I tried two days prior to the problem. Restore said that it could not restore due to an error. Nothing changed.
I then went back to a month previous and attempted to restore, but alas, the same problem with restore.
Yesterday, I carried the laptop (Gateway, several years old by the way, but had been working beautifully), to a friend in the computer repair business for a check up.
If anyone has an idea, let me know.

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