Firefox will not open and it will not let me uninstall it because it says that the program is in use; however it will not open. What do I do?

When I click on the shortcut for the program it does not load. When I attempted to fix the problem, everything tells me that firefox is currently open when in fact (as far as I can tell) it is not.

If you use ZoneAlarm Extreme Security then try to disable Virtualization.
*http://kb.mozillazine.org/Browser_will_not_start_up#XULRunner_error_after_an_update
See also:
*[[/questions/880050]]

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My itunes will not let me log in because it says that the account has not been used before. How can I fix this?

My itunes on my computer will not let me log in, because it says that the account has never been used. Help me.

Hello zahler4,
Welcome to the Apple Support Communities! This is a common alert message when your Apple ID has not yet been configured for use with the iTunes Store. To configure it, you should have the option to “Review” - at which time you can add a payment method to your account. For more information, check out this resource:
Using an existing Apple ID with the iTunes Store, Mac App Store, and iBooks Store - Apple Support
http://support.apple.com/en-us/HT201762
When using the store for the first time, you must provide a payment method. After you configure the account you can change your payment information to None:
Why can’t I select None when I edit my Apple ID payment information? - Apple Support
http://support.apple.com/en-us/HT203905
Cheers,
Matt M.

When I start iPhoto it says the library needs to be updated and when I try to do that it says that the program is in use or unreadable. This is the the first time I have ever launched it. What do I do?

When I start iPhoto it says the library needs to be updated and when I try to do that it says that the program is in use or unreadable. This is the the first time I have ever launched it. What do I do? It keeps going around in circles. I have tried re-starting the computer and re-launching the program holding down the option-command keys. Neither helped.

What version of iPhoto are you using?
This is the the first time I have ever launched it.
Does that mean there are no photos in the library? If so move it to the Trash bin in the Dock and launch iPhoto again.
If there are photos in the library do the following:
Using iPhoto Library Manager to Rebuild Your iPhoto Library
Download iPhoto Library Manager and launch.
Click on the Add Library button,
and select the library you want to add from those in the selection window.
Now that the library is listed in the left hand pane of iPLM, click on your library and go to the Library ➙ Rebuild Library menu option
In the next window name the new library and select the location you want it to be placed.
Click on the Create button.
Note 1: This creates a new library based on the LIbraryData.xml file in the library and will recover Events, Albums, keywords, titles and comments. However, books, calendars, cards and slideshows will be lost.
Note 2: Your current library will be left untouched for further attempts at a fix if so desired.
OT

I bought the Keynote app for my MacBook, but when I open the application and try to install it, I get an error message saying that the application will not work with my MacBook. What gives? And, can I please request a refund? ($19.99 = a week's groceries)

I bought the Keynote app for my MacBook, but when I open the application and try to install it, I get an error message saying that the application will not work with my MacBook. What gives? And, can I please request a refund? ($19.99 = a week's groceries).
Thank you for your help! - I did try looking for all available specs about Keynote on the Apple iTunes website, and found nothing that could help me. HELP!

1
Close all iWork applications
2
Uninstall Keynote; this must be done with an application remover tool to delete the installation properly. Appcleaner is known to work correctly for this purpose, it is free and can be downloaded from here: Appcleaner Download
3
empty the trash
4
shutdown the Mac and restart. After the start up chime, hold down the shift key until the apple logo appears
let the Mac complete the start up procedure completely, it will take longer than usual as the hard drive is being repaired
5
Reinstall Keynote by logging into the Mac App Store using download / install

I cannot open premiere elements. i get a message saying that the program is initializing but it will not open. I uninstalled and reinstalled twice. It is a new program dvd.

I installed premiere elements but i cannot open it. i get a message saying that the program is initializing but it wont open. it is a new program. i uninstalled and reinstalled it twice with the same result.

if you see an error message, post a screenshot (if it's in english) or a quote of it (if it's not).
otherwise, reset your preferences -
adobe media encoder: https://forums.adobe.com/thread/1713540
after effects: http://helpx.adobe.com/after-effects/using/preferences.html
dreamweaver: https://helpx.adobe.com/dreamweaver/kb/restore-preferences-dreamweaver-cs6-cc.html
flash: http://helpx.adobe.com/flash/kb/re-create-preferences-flash-professional.html
illustrator: http://helpx.adobe.com/illustrator/using/setting-preferences.html
indesign: https://forums.adobe.com/thread/526990
lightroom: https://helpx.adobe.com/lightroom/help/setting-preferences-lightroom.html
muse (mac): https://forums.adobe.com/thread/1246022?tstart=0
photoshop: https://forums.adobe.com/thread/375776
photoshop elements: http://www.photokaboom.com/photography/learn/Photoshop_Elements/troubleshooting/1_delete_p references_file.htm
premiere pro: http://www.mediacollege.com/adobe/premiere/pro/troubleshooter/trash-preferences.html
if that fails, uninstall, clean (Use the CC Cleaner Tool to solve installation problems | CC, CS3-CS6) and reinstall.

My Web tv is gone. In app store it says that the program already is installed and i can not installed again, please help

My Web tv is gone. In app store it says that the program already is installed and i Can not install again, enyone know what to do?

Have you looked in th Application folder for Page 5?

I want to unistall firefox because is't rning propely but it wn't let me uninstall it because it says it's open on my computr byt it is now, help??

Firefox will open but won't let my type anywhere and will not go to any sites. it also will not let me uninstall it because it says it is running on my computer even though it is not

It is possible that your security software (firewall, anti-virus) blocks or restricts Firefox or the plugin-container process without informing you, possibly after detecting changes (update) to the Firefox program.
Remove all rules for Firefox and the plugin-container from the permissions list in the firewall and let your firewall ask again for permission to get full unrestricted access to internet for Firefox and the plugin-container process and the updater process.
See:
*https://support.mozilla.org/kb/Server+not+found
*https://support.mozilla.org/kb/Firewalls
*https://support.mozilla.org/kb/fix-problems-connecting-websites-after-updating
Boot the computer in Windows Safe Mode with network support (press F8 on the boot screen) as a test to see if that helps.
See also:
*http://kb.mozillazine.org/Uninstalling_Firefox
*https://support.mozilla.org/kb/Uninstalling+Firefox

Hi! I sold my Iphone on ebay. The seller wants to connect the Iphone with his Apple ID, but it did not work because it says that the Iphone is already connected with another Apple ID. How can I get rid of this old connection? What do I have to do?

Hi! I sold my Iphone on ebay. The seller wants to connect the Iphone with his Apple ID, but it did not work because it says that the Iphone is already connected with another Apple ID. How can I get rid of this old connection? What do I have to do?

What to do before selling or giving away your iPhone, iPad, or iPod touch
http://support.apple.com/kb/HT5661
MaggySimpson wrote:
Hi! I sold my Iphone on ebay.
Follow the instructions to remove a device you no longer have.
From here > http://support.apple.com/kb/PH13695?viewlocale=en_US

HT4759 When i enter my apple id , a massagd appears and says that the maximum apple id use in this iphone, how i can enter my apple id on this?

When i enter my apple id , a massagd appears and says that the maximum apple id use in this iphone, how i can enter my apple id on this?

If you are entering an Apple ID in Settings>iCloud which has not yet been used to create an iCloud account then the phone will attempt create a new account.
However the maximum number of iCloud accounts that any one device can create is limited to three - this is tied to the hardware and can't be bypassed. If you've already somehow created three iCloud accounts then you would have to create a new one on another Mac ior iOS device, and then you could sign into it on this phone.

I just downloaded en paid Adobe Creative cloud. I got my installationcode, when I enter this; adobe says that the code is already exchanged. I don't know what to do now and I already paid.

I just downloaded en paid Adobe Creative cloud. I got my installationcode, when I enter this; adobe says that the code is already exchanged. I don't know what to do now and I already paid.

Thank you for the mail,
The redemption code has been redeemed under Email ID provided here in Forums , it is activated but not yet installed on any computer.
Please download CC from http://helpx.adobe.com/creative-cloud/help/install-apps.html & activate it.
I have replied to your Email.
Regards
Rajshree

I am trying to attach an Ipod touch to an older Power Book G4, It says that the Ipod cannot be used because it needs Itunes version 9.2 (running 8.0.1). When I try to install the latest 10.3.1 it says ("Open failed" requires Mac OX S 10.5

I am trying to attach an Ipod touch to an older Power Book G4.
Itunes says that the Ipod cannot be used because it needs Itunes version 9.2 (running 8.0.1).
When I try to install the latest Itunes version 10.3.1 Mac says ("Open failed" requires Mac OX S 10.5.

Click here and install the software.
(58765)

When I open a filter distort i get message saying that the program has stopped working

When I open a filter distort i get message saying that the program has stopped working >> sorry for my english

Please read these and proceed accordingly:
http://forums.adobe.com/thread/419981?tstart=0
http://blogs.adobe.com/crawlspace/2012/07/photoshop-basic-troubleshooting-steps-to-fix-mos t-issues.html

My computer broke, so I had to change the hardisk(?). Now iTunes dosen't work anymore. It says that the program is either lockes, on a locked unit or I don't have the right to open the library? Help please? :)

My computer broke, so I had to change the hardrive-hardisk(?). Now iTunes dosen't work anymore. It says that the program is either locked, is on a locked unit or I don't have the right to open the library? Help please?

Sometimes a restart can fix this issue, but sometimes you have to fix the iTunes Library.itl file.
Try quitting iTunes, renaming the itunes file "iTunes Library.itl" to "iTunes Library Old.itl"
then open itunes again
This should generate a new library file.
From this point you can try two different avenues.
1. Re-add everything to your library by going to the iTunes file menu, and selecting "add to library"
2. You can try deleting the iTunes Library.itl you created, changing the name of the old file back to iTunes Library.itl
I hope this helps. I did something like this a while back and it worked for me.

I have a annual plan, it supposed must be used in two terminals, but i haven´t been able to install any app in a second computer, it always says that the app is only available as a trial download. What can I do to solve this issue, and be able to use my p

I have a annual plan, it supposed must be used in two terminals, but i haven´t been able to install any app in a second computer, it always says that the app is only available as a trial download. What can I do to solve this issue, and be able to use my paid plan in two computers?

Hi Susan,
Please refer to the help document to fix this issue:
Creative Cloud applications unexpectedly revert to trial mode | CS6, CCM
You may also refer to the thread as below:
creative cloud software says my free trial has expired, but I have a paid subscription
Regards,
Sheena

I have an A1288 ipod touch I bought about 3 years ago. I am currently trying to download an app however the I'm getting an error message which is essentially saying that the "ios" I'm using isn't up to date and the itunes summary says otherwise?

I have an A1288 ipod touch I bought about 3 years ago. I am currently trying to download an app however the I'm getting an error message which is essentially saying that the "ios" I'm using isn't up to date and the itunes summary says otherwise?
Other forums state I have to buy a new one but what happens when this happens again I think I'm moving to another brand this is crazy?

Yes, there's a limit, and that iPod touch has reached it.
(72099)

Firefox will not open and it will not let me uninstall it because it says that the program is in use; however it will not open. What do I do?

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