Firefox windows go black, and/or firefox crashes

My Firefox screen frequently goes black (sometimes it feels like it is initiated by scrolling, other times it just happens without any seeming input). The screen will flicker without a discernible pattern and sometimes go back to normal, but not often. Most times firefox just crashes. Crashes also occur regardless of the black screen issue. Typically, my FireFox is crashing every few min. It is basically unusable.
here are my last 10 crashes:
bp-2a7d1aa6-30c0-49f5-acde-1f2702141009 10/9/2014 12:52 PM
bp-710c4dbc-84a8-4b8f-a915-381a12141009 10/9/2014 12:26 PM
bp-fc5c79f9-b446-47fc-9163-af2552141008 10/8/2014 6:20 PM
bp-da748cb1-4b1d-494f-9918-438842141008 10/8/2014 6:16 PM
bp-68713c84-944b-412f-9807-7c94d2141008 10/8/2014 5:13 PM
bp-6d0d53ad-2ce3-42a5-9026-3271d2141008 10/8/2014 5:05 PM
bp-4fda6a6d-1877-4b2b-8521-842a52141008 10/8/2014 4:39 PM
bp-ed510e47-8410-430d-ac70-28c1a2141008 10/8/2014 4:23 PM
bp-3e6f6354-b84a-4e6d-a039-7a12e2141008 10/8/2014 4:20 PM
bp-7f5905fb-64fd-46c5-834e-947192141008 10/8/2014 4:15 PM

Do you have omtc enabled in about:config?
It looks like an old bug is associated with it and the last patch decreased the frequency of crashed. However it does not mean it has fixed for everyone.
Since it is unstable can you please try the following troubleshooting:
Try Safe Mode [[Troubleshoot Firefox issues using Safe Mode]]
Try disabling hardware acceleration and update your plugins.
[[Upgrade your graphics drivers to use hardware acceleration and WebGL]]
Sorry to be short, happy to help with your reply.

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Firefox freezes trying to download or save files, Import/Export bookmarks, clicking (Tools) Options (was: Fire Fox crashes in Windows safe mode and in Firefox Safe mode)

Hi
XP sp3 4gb ram
Firefox 6.0.2
Firefox crashes every time I do any of the following. Then I have to force quit Fire fox.
If i click a download link on a web page, Firefox freezes the instant I click the link
...but Firefox does not freeze if I click a web link on a web page or page navigation link.
If i go to the Menu bar > Tools > Options, Firefox freezes the instant I select Options from the Tools menu.
...but Firefox does not freeze if select any other item from the Tools menu.
If I go to the Menu bar > File, Firefox instantly freezes the instant I select either "Save Page as..." or "Open file..."
...but Firefox does not freeze if I select any other option from the File menu such as: New Tab, New Window, Send Link, page Setup, Print, Exit etc
If I go the Menu Bar > Bookmarks > Show all Bookmarks > Import and Backup, Firefox instantly freezes the second I select "Import" or "Export"
... but Firefox does not freeze if I select any other command in the Bookmarks sub menus, nor does it freeze if I back out of the menu entirely.
Same as above for History if I select "Import" or "Export"
...so I have isolated the problem to a limited number of commands in Firefox that cause Firefox to freeze... described above. Everything else in Firefox works fine.
HERE IS A SUMMARY OF WHAT CAUSES THE FREEZING:
• Clicking a download link on a webpage
• Going to the Menu Bar > File and selecting "save as" or "Open File"
• Going to the Menu bar > Tools and selecting Options.
• Going to Bookmarks > Show all Bookmarks > Import and Backup and selecting either "Import" or "Export"
• Same as above for History if I select "Import" or "Export"
Everything else in Firefox works fine. I went through every menu command and checked for freezes. Only the commands I mentioned above cause the freezing.
I tried the following to try to fix it:
• Reset my modem and router (Problem still exists)
• Uninstalled FF. Deleted folders, profiles (Downloads.sqlite), Registry entries. Reinstalled. (Problem still exists)
• Restarted FF in Firefox safe mode. (Problem still exists)
• Restarted in Windows Safe mode and then started FF in Firefox safe mode (Problem still exists)
• Disabled Window firewall. Disabled ZoneAlarm firewall, Shutdown ZoneAlarm firewall. Set Internel Options to default settings. (Problem still exists)
• I reset the config option: browser.download.manager.scanWhenDone to false
What does work?
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• Firefox works fine on my other computer.
• Internet Explorer works fine on the computer that Firefox is having a problem on.
• My other applications work fine on the computer that Firefox is having a problem on.
I want to add that, I just overcame the XP Recovery Virus by following a post that suggested running the following software to fix the virus. Everything seems back to normal except Firefox.
The software I ran to fix the problem are listed below:
• malwarebytes
• superantispyware
• ccleaner
• combofix.
• smart defrag
• then load a good anti-virus. (I ran Zone Alarm virus scan)

Hi.
This is about a question you posted to the Firefox Support forum three months ago (I'm sorry you never got an answer).
Did you ever fix the problem where Firefox freezes or hangs, when clicking a download link or using (File menu) "save as" or "open file"? Or when going to the Firefox (Tools) menu and clicking Options ? Or trying to Import or Export bookmarks?
I found this thread searching for a solution for someone on MozillaZine's support forum who's having a similar issue. See this thread: (maybe something he's tried that didn't work for him will work for you?)
http://forums.mozillazine.org/viewtopic.php?f=38&t=2382953&start=15
 Cannot download or click tools -> options

Firefox main window goes black and all tools disappear.

Occasionally the Firefox main window will go black and all tools disappear.
It ends up with a black window, a blue frame, and the three buttons in the top right corner (minimize, maximize and close). If any audio (or video) is playing, the sound continues. If I click the X at top right to close it, it closes and when I restart it everything is ok. See the screenshot below.
This only happens once a day or so. I have no way of predicting it other than I'm usually scrolling down the page when it happens. It has happened in safe mode.
I'm using the most recent Firefox, 33.0.2, on Win 8.1 on an i5 system with 8G RAM.
<img src="http://i.imgur.com/Awx1fD0.png"/>

Try to disable OMTC and leave hardware acceleration in Firefox enabled.
*layers.offmainthreadcomposition.enabled = false
You can open the about:config page via the location/address bar.
You can accept the warning and click "I'll be careful" to continue.
*http://kb.mozillazine.org/about:config
You can try to disable hardware acceleration in Firefox.
*Tools > Options > Advanced > General > Browsing: "Use hardware acceleration when available"
You need to close and restart Firefox after toggling this setting.
*https://support.mozilla.org/kb/Troubleshooting+extensions+and+themes
*https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration

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I fixed it by running in Safe Mode, and uninstalling Personas. Thanks again!

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1. Open KNOX container
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Unfortunately I do only have adb logs because the original Firefox logs can't be exported via USB out of the KNOX container as far as I know. If you have any ideas I would be really thankful for any advice. "about:crashes" can't be used as well because Firefox can't be opened after the first crash and has to be reset (including deleting all logs) by setting it to default.
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We already opened a case at Samsung as well.

...this is the rest of the log
E/dalvikvm(17631): >>>>> org.mozilla.firefox [ userId:100 | appId:10240 ]
E/SELinux (17631): [DEBUG] selinux_android_knoxproc_setcontext: calling setcon(u:r:container_app:s0:c2) for org.mozilla.firefox
D/dalvikvm(17631): Trying to load lib /data/app-lib/org.mozilla.firefox-2/libmozglue.so 0x425b42a8
D/dalvikvm(17631): Added shared lib /data/app-lib/org.mozilla.firefox-2/libmozglue.so 0x425b42a8
D/dalvikvm(17631): No JNI_OnLoad found in /data/app-lib/org.mozilla.firefox-2/libmozglue.so 0x425b42a8, skipping init
I/GeckoLogger(17631): firefox :: GeckoProfileInfo :: Restoring ProfileInformationCache from file.
I/GeckoLogger(17631): firefox :: HealthReportStorage :: Initializing measurement org.mozilla.appSessions to 4 (current 4)
I/GeckoLogger(17631): firefox :: HealthReportStorage :: Measurement org.mozilla.appSessions already at v4
I/GeckoLogger(17631): firefox :: HealthReportStorage :: Initializing measurement org.mozilla.searches.counts to 5 (current 5)
I/GeckoLogger(17631): firefox :: HealthReportStorage :: Measurement org.mozilla.searches.counts already at v5
D/dalvikvm(17631): Trying to load lib /data/app-lib/org.mozilla.firefox-2/libmozglue.so 0x425b42a8
D/dalvikvm(17631): Shared lib '/data/app-lib/org.mozilla.firefox-2/libmozglue.so' already loaded in same CL 0x425b42a8
W/GeckoLinker(17631): /data/app/org.mozilla.firefox-2.apk!/assets/libnss3.so: unhandled flags #8 not handled
I/GeckoHealth(17631): firefox :: HealthReportBroadcastService :: Registering HealthReportUploadService.
I/GeckoHealth(17631): firefox :: BackgroundService :: Setting inexact repeating alarm for interval 3600000
W/GeckoLinker(17631): /data/app/org.mozilla.firefox-2.apk!/assets/libxul.so: unhandled flags #8 not handled
W/GeckoLinker(17631): /data/app/org.mozilla.firefox-2.apk!/assets/libmozalloc.so: unhandled flags #8 not handled
W/GeckoLinker(17631): /data/app/org.mozilla.firefox-2.apk!/assets/libxul.so: Relocation to NULL @0x017d30fc
W/GeckoLinker(17631): /data/app/org.mozilla.firefox-2.apk!/assets/libxul.so: Relocation to NULL @0x017d41c4 for symbol "__cxa_begin_cleanup"
W/GeckoLinker(17631): /data/app/org.mozilla.firefox-2.apk!/assets/libxul.so: Relocation to NULL @0x017d41c8 for symbol "__cxa_type_match"
E/GeckoConsole(17631): Could not read chrome manifest 'file:///data/user/100/org.mozilla.firefox/chrome.manifest'.
I/ActivityManager( 1895): Process org.mozilla.firefox (pid 17631) (adj 1) has died.
I/WindowState( 1895): WIN DEATH: Window{4326a358 u100 org.mozilla.firefox/org.mozilla.firefox.App}
W/WindowManager( 1895): mAttachedWindow=Window{4326a358 u100 org.mozilla.firefox/org.mozilla.firefox.App EXITING} mLayoutAttached=true
W/WindowManager( 1895): mRootToken=AppWindowToken{438217a0 token=Token{435027b8 ActivityRecord{43a50c18 u100 org.mozilla.firefox/.App t43}}}
W/WindowManager( 1895): mAppToken=AppWindowToken{438217a0 token=Token{435027b8 ActivityRecord{43a50c18 u100 org.mozilla.firefox/.App t43}}}
W/WindowManager( 1895): This window was lost: Window{4326a358 u100 org.mozilla.firefox/org.mozilla.firefox.App EXITING}
W/WindowManager( 1895): mOwnerUid=10010240 mShowToOwnerOnly=true package=org.mozilla.firefox appop=NONE
W/WindowManager( 1895): mToken=AppWindowToken{438217a0 token=Token{435027b8 ActivityRecord{43a50c18 u100 org.mozilla.firefox/.App t43}}}
W/WindowManager( 1895): mRootToken=AppWindowToken{438217a0 token=Token{435027b8 ActivityRecord{43a50c18 u100 org.mozilla.firefox/.App t43}}}
W/WindowManager( 1895): mAppToken=AppWindowToken{438217a0 token=Token{435027b8 ActivityRecord{43a50c18 u100 org.mozilla.firefox/.App t43}}}
W/WindowManager( 1895): WindowStateAnimator{4353c578 org.mozilla.firefox/org.mozilla.firefox.App}:
W/WindowManager( 1895): mSurface=Surface(name=org.mozilla.firefox/org.mozilla.firefox.App)
V/WindowManager( 1895): #5: Token{44006cb0 ActivityRecord{4408ca88 u0 org.mozilla.firefox/.App t3}}
V/WindowManager( 1895): #5: Window{43f31b18 u0 org.mozilla.firefox/org.mozilla.firefox.App}
E/dalvikvm(17717): >>>>> org.mozilla.firefox [ userId:100 | appId:10240 ]
E/SELinux (17717): [DEBUG] selinux_android_knoxproc_setcontext: calling setcon(u:r:container_app:s0:c2) for org.mozilla.firefox
D/dalvikvm(17717): Trying to load lib /data/app-lib/org.mozilla.firefox-2/libmozglue.so 0x425a7fb8
D/dalvikvm(17717): Added shared lib /data/app-lib/org.mozilla.firefox-2/libmozglue.so 0x425a7fb8
D/dalvikvm(17717): No JNI_OnLoad found in /data/app-lib/org.mozilla.firefox-2/libmozglue.so 0x425a7fb8, skipping init
V/ApplicationPolicy( 1895): isApplicationStateBlocked userId 100 pkgname org.mozilla.firefox
I/GeckoLogger(17717): firefox :: GeckoProfileInfo :: Restoring ProfileInformationCache from file.
I/GeckoLogger(17717): firefox :: HealthReportStorage :: Initializing measurement org.mozilla.appSessions to 4 (current 4)
I/GeckoLogger(17717): firefox :: HealthReportStorage :: Measurement org.mozilla.appSessions already at v4
I/GeckoLogger(17717): firefox :: HealthReportStorage :: Initializing measurement org.mozilla.searches.counts to 5 (current 5)
I/GeckoLogger(17717): firefox :: HealthReportStorage :: Measurement org.mozilla.searches.counts already at v5
D/dalvikvm(17717): Trying to load lib /data/app-lib/org.mozilla.firefox-2/libmozglue.so 0x425a7fb8
D/dalvikvm(17717): Shared lib '/data/app-lib/org.mozilla.firefox-2/libmozglue.so' already loaded in same CL 0x425a7fb8
W/GeckoLinker(17717): /data/app/org.mozilla.firefox-2.apk!/assets/libnss3.so: unhandled flags #8 not handled
I/GeckoHealth(17717): firefox :: HealthReportBroadcastService :: Registering HealthReportUploadService.
I/GeckoHealth(17717): firefox :: BackgroundService :: Setting inexact repeating alarm for interval 3600000
W/GeckoLinker(17717): /data/app/org.mozilla.firefox-2.apk!/assets/libxul.so: unhandled flags #8 not handled
W/GeckoLinker(17717): /data/app/org.mozilla.firefox-2.apk!/assets/libmozalloc.so: unhandled flags #8 not handled
W/GeckoLinker(17717): /data/app/org.mozilla.firefox-2.apk!/assets/libxul.so: Relocation to NULL @0x017d30fc
W/GeckoLinker(17717): /data/app/org.mozilla.firefox-2.apk!/assets/libxul.so: Relocation to NULL @0x017d41c4 for symbol "__cxa_begin_cleanup"
W/GeckoLinker(17717): /data/app/org.mozilla.firefox-2.apk!/assets/libxul.so: Relocation to NULL @0x017d41c8 for symbol "__cxa_type_match"
E/GeckoConsole(17717): Could not read chrome manifest 'file:///data/user/100/org.mozilla.firefox/chrome.manifest'.
I/ActivityManager( 1895): Process org.mozilla.firefox (pid 17717) (adj 1) has died.
I/WindowState( 1895): WIN DEATH: Window{432b3450 u100 org.mozilla.firefox/org.mozilla.firefox.App}

I use Microsoft Outlook for email, and every day, dozens and dozens of times per day, a blank white Firefox window pops up and says "There are no items to show in this view."

That’s all it says in the whole window that opens up. There doesn’t seem to be a specific thing I do that makes it happen and it doesn’t happen every single time I have it open, but pretty close. It seems to happen (most of the time) when I click on the “Today” or “Yesterday” (ect) tabs that organize the emails. But again, it doesn’t happen every time I do this – maybe 8 out of 10 times? It also does it when I just open my Outlook screen to look at it before I even do anything, and sometimes it just does it without even touching it. Also, pretty much every time I send an email it opens a couple pages up. It also doesn’t happen just once, it will open sometimes 5 – 10 of the same screen all at once. My IT person at work suggested deleting Firefox to see if it would stop and it didn't, it would just open up a window saying you have no Firefox so download it. I re-installed Firefox and it still does the same thing – mostly – except now it asks if I want to download the file instead of just opening that white Firefox screen. If I click yes it opens the same screen but it will still open sometimes 5 of those asking if I want to download it.

Microsoft published some articles about this error last year. It might not be the only cause, but can you forward it to your IT for consideration?
[http://support.microsoft.com/kb/2559926 "There are no items to show in this view." error message when you try to view a folder by using Outlook in an Exchange Server 2010 environment] (Group by)
[http://support.microsoft.com/kb/2500648 "There are no items to show in this view." error message when you try to view a folder in Outlook in an Exchange Server 2010 environment] (Sort by Categories)
Edit: As a short-term workaround, what happens if you make IE your default browser? You can still use Firefox as your primary browser, but of course links and shortcuts from other applications or the desktop will open in IE.

When I hit the minimize button on Firefox to use the side by side view with Excel in Windows 7, my Firefox window gets larger and won't give me an arrow in the corner to reduce the frame size.

I can't find a menu to resize my minimized window as it is actually larger than the normal window. The frame of firefox goes right off the screen and will not give me a corner arrow to drag it down to size. Normal window view is just fine. How do I correct this?

It is possible that the screen is too wide or too high and that the scroll bars fall off. 
Open the system menu via Alt+Space and see if you can resize that window. 
If that works then close Firefox to save that setting. 
See also http://kb.mozillazine.org/Resizing_oversize_window
Window sizes and positions are stored in [http://kb.mozillazine.org/localstore.rdf localstore.rdf] in the [http://kb.mozillazine.org/Profile_folder_-_Firefox Profile Folder].
Delete localstore.rdf or rename the file to localstore.rdf.sav in the [http://kb.mozillazine.org/Profile_folder_-_Firefox Profile Folder] to test if the file is corrupted. 
See http://kb.mozillazine.org/Corrupt_localstore.rdf 
(caution: do not delete the localstore.rdf file in the Firefox program installation folder)
Note: 
Deleting the file [http://kb.mozillazine.org/localstore.rdf localstore.rdf] will reset the customizations of the toolbars to the defaults. 
You can rename "localstore.rdf" to "localstore.rdf.sav" to test if that solves it. 
Then you can restore the customization by copying "localstore.rdf.sav" to "localstore.rdf" if it didn't work.

Everytime I open a new tab, the firefox window gets smaller and smaller.

Every since I updated my Firefox, I have had issues. I love firefox so I would like to have this fixed please :) Well, everytime I open a new window or tab, the Firefox window gets smaller. Kind of like I hit the button by the close screen button. I have to actually hit that button to minimize the screen and hit it again to maximize it. It is sort of annoying. Is there something I can do?

See also:
*http://kb.mozillazine.org/Corrupt_localstore.rdf
Create a new profile as a test to check if your current profile is causing the problems.
See "Basic Troubleshooting: Make a new profile":
*https://support.mozilla.org/kb/Basic+Troubleshooting#w_8-make-a-new-profile
There may be extensions and plugins installed by default in a new profile, so check that in "Tools > Add-ons > Extensions & Plugins" in case there are still problems.
If that new profile works then you can transfer some files from the old profile to that new profile, but be careful not to copy corrupted files.
See:
*http://kb.mozillazine.org/Transferring_data_to_a_new_profile_-_Firefox

Ran a Windows 8 Refresh and reinstalled Firefox. Now, it will not start. Error: Your Firefox profile cannot be loaded. It may be missing or inaccessible.

I have tried following the steps under Starting the Profile Manager but the error message just pops up:
https://support.mozilla.org/en-US/kb/profile-manager-create-and-remove-firefox-profiles#w_starting-the-profile-manager

This is a problem with the profiles.ini file and should be fixed by deleting the profiles.ini file to force Firefox to create a new profiles.ini file and a new default profile.
*http://kb.mozillazine.org/profiles.ini_file
*http://kb.mozillazine.org/Profile_folder_-_Firefox
*http://kb.mozillazine.org/Recovering_a_missing_profile

Pages running Flash cause Firefox window to minimize and maximize multiple times

here are my crash reports for just the last 5 minutes:
730eb2c3-5a7c-4548-8f98-9f04646189d8 12/14/2013 2:53 PM
fd6def4f-10cc-4a6a-9eda-d8f770c5673d 12/14/2013 2:53 PM
f662095c-6282-4eeb-ad8b-2860150a7420 12/14/2013 2:53 PM
680c8421-defd-483b-98a6-c26518b645e7 12/14/2013 2:53 PM
6d540231-5fbe-4a11-a191-bb95b221ab9b 12/14/2013 2:53 PM
977132d8-0abf-469c-a935-bd699d3e3c8f 12/14/2013 2:53 PM
6149a7a1-98a2-4515-8c07-cb83aede5b4d 12/14/2013 2:53 PM
0f39ebfe-ecc5-465d-b2ac-64f1fdbc9de1 12/14/2013 2:52 PM
2d9ddcf1-c2d0-459d-b39a-4125b416cdc5 12/14/2013 2:52 PM
e5d8be23-a014-41e8-9c52-ab02bfe892b3 12/14/2013 2:50 PM

Those crash reports haven't been send.
Try to click those reports on the about:crashes page to submit them, so they get a bp- prefix.
See:
*http://kb.mozillazine.org/Mozilla_Crash_Reporter
*https://support.mozilla.org/kb/Mozilla+Crash+Reporter
If you have submitted crash reports then please post the IDs of one or more recent crash reports that have a "bp-" prefix:
*bp-xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx
You can find the Report ID of recent crash reports on the "Help > Troubleshooting Information" page (about:support).
*Click the "All Crash Reports" button on this page to open the about:crashes page and see all crash reports.
If necessary then you can open about: pages via the location/address bar.

How to stop Firefox windows stealing focus from other Firefox windows?

I am using Firefox 26.0 on Windows 7 and tend to brows using multiple windows instead of tabs. Frequently when I click on a link in one window, the new page will begin to load and suddenly a firefox window that is in the back ground pops to the front, stealing the focus from the window I had been browsing in.
There is no consistent pattern as to which websites or pages are loaded into the background windows that suddenly decide to steal focus. Likewise there is no pattern as to which links or actions I use that seem to cause this to happen.
Is this a known issue? It is driving me absolutely nuts!

It could be a bug in the Flash Player plugin, caused by the protected mode feature. This thread has the background on that and known workarounds: [https://support.mozilla.org/questions/955659 Opening New Windows and Shockwave Flash].

FF windows go black and white and everything seems to stop when it is a bit busy. Why is this? Why on a fast quad machine, can FF not keep going? Do I need to adjust settings?

From time to time FF seems to freeze temporarily and the windows all go black and white. FF will not then respond. After a while (many seconds) the colour comes back to the windows and it responds again.
I have a fast quad machine so it seems odd that everything needs to stop because something somewhere is not responding as wished.
It has behaved like this for many versions but I have never found an explanation.

It's in warranty. Take it in for service to be sure this isn't a hardware problem.

I could not reopen a new firefox window after I had closed firefox

Everytime I reopen a new firefox session, i'm told that firefox is still running. Then I always have to restart my computer.

See "Hang at exit":
* http://kb.mozillazine.org/Firefox_hangs
* [[Firefox hangs]]

Firefox windows go black, and/or firefox crashes

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