Firefox won't connect to the internet

hello,
i'm currently working on a Windows7 computer. Firefox used to work perfectly well here, then one day it unexpectedly crashed, and it hasnt been able to connect to the internet since.
I've already tried everything in the troubleshooting part of this website, but nothing seems to help. I couldnt find the profile manager to create a new profile for firefox though.
even though the connection error message opens whenever i use firefox to connect, internet explorer works perfectly fine with the internet.
also, i think this problem came right after IE was opened for the first time on this computer. Any help would be really appreciated.
Thanks,
Sarvin

Also I tried starting in safe mode and restarting the router to no avail.

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