FIREFOX WON'T LOAD ACCORDING TO CRASH REPORTER

Cannot run Firefox had a problem
== User Agent ==
Mozilla/4.0 (compatible; MSIE 8.0; Windows NT 5.1; Trident/4.0; GTB5; .NET CLR 2.0.50727; .NET CLR 3.0.04506.648; .NET CLR 3.5.21022; .NET CLR 3.0.4506.2152; .NET CLR 3.5.30729; InfoPath.2; .NET CLR 1.1.4322)

If you start Firefox in Safe Mode, does the problem still occur? For instructions on starting in Safe Mode, see [[Safe Mode]].
For us to look at your crash report please read:
https://support.mozilla.com/en-US/kb/Mozilla+Crash+Reporter#Viewing_reports_outside_of_Firefox
Paste the contents of a few of the text files in the ''submitted'' folder here.

Similar Messages

Firefox crashes on load, just displays Crash Reporter

For the last three weeks or so, when I try to start Firefox (v26.0) it crashes and the Crash Reporter is displayed
Clicking to start Firefox again just displays the Crash Reporter again
I have tried:-
1. resetting firefox (using the reset option in troubleshooting)
2. uninstalling and reinstalling Firefox (including removing setting information)
3. disabling hardware acceleration
4. disabling all extensions and add-ins
5. creating a new profile
but it is still the same
I have also tried starting Firefox in safe mode. Sometimes when I hold down the shift key and start Firefox, the crash reporter appears and sometimes I can start Firefox in safe mode
the latest crash report is at
https://crash-stats.mozilla.com/report/index/ea4a22dc-da4a-4b18-95f0-c305a2131223
I don't know what else to try.
Any suggestions appreciated as I don't want to have to abandon using Firefox (as I love it)
thanks

Unfortunately your crash report did not contain clues that helped me.
Two things you may not yet have tried, that could well help
# Start in Windows own Safe mode. That may help as it will for instance isolate any plugins. Up to Windows 8 that used the F8 key when booting. http://windows.microsoft.com/en-us/windows/start-computer-safe-mode#start-computer-safe-mode=windows-7
# Try a Clean Install involving deleting program files (but do NOT delete profile files) [[Troubleshoot and diagnose Firefox problems#w_5-reinstall-firefox]]'''_5-reinstall-firefox'''
EDIT, for forum cross referencing purposes
*Crash Reports for your crash IDs bp-ea4a22dc-da4a-4b18-95f0-c305a2131223 f80da5d8-338b-45a5-b9e6-008812131223 (results not found on others)
*Crash Signature: nsTArray_base<nsTArrayInfallibleAllocator, nsTArray_CopyElements<nsRefPtr<nsXULPrototypeDocument> > >::IncrementLength(unsigned int) | nsHttpHandlerConstructor
*No bug reports mentioned. OP mentions
''Microsoft Safety Scanner and it found a Trojan called Win32/Gatak.DL ''

Firefox won't load pages, but other browsers will.

Firefox won't load any internet pages, but different browsers, both Chrome and Explorer work, I havent tried others. I've un-installed, changed the name of the folder of the plug-ins that were left so it wouldn't recognize them, then re-installed nothing happened. I've checeked for viruses, proxies, and i'm pretty sure its not a firewall, I think we only have one and I checked it, plus there is no prompt asking me if I want to allow firefox to access the internet. It won't run in safe mode, so its not any add-ons, clearing the cache didn't do anything either. Its also not in offline mode. What else could it be?

Hello,
The Reset Firefox feature can fix many issues by restoring Firefox to its factory default state while saving your essential information.
Note: ''This will cause you to lose any Extensions, Open websites, and some Preferences.''
To Reset Firefox do the following:
#Go to Firefox > Help > Troubleshooting Information.
#Click the "Reset Firefox" button.
#Firefox will close and reset. After Firefox is done, it will show a window with the information that is imported. Click Finish.
#Firefox will open with all factory defaults applied.
Further information can be found in the [[Reset Firefox – easily fix most problems]] article.
Did this fix your problems? Please report back to us!
Thank you.

Firefox won't load google image search results

Firefox won't load google search results. It will load the page of results with the thumbnails etc. but if you click any of them, just a loading spinning icon appears on the tab and it never loads.
I have tried:
Both logged in and out of google account,
All other areas of google work with no problems (news, shopping etc.),
Site working perfectly in Internet Explorer,
Running firefox in safemode,
Manually disabling all plugins and addons,
Clearing the cache and cookies,
Opening results in new tab just results in white page with web address but it never loads,
Restarting both my PC and router.
It's not been working for at least the past 6 hours. Last time I used it was about a week ago and it was working fine then. I've not noticed any problems on any other sites this week that I can recall.

Updating firefox to version 17.0 appears to have solved this.

I just updated to 3.6.11 and now firefox won't load any web page

I just updated to 3.6.11 and now firefox won't load any webpage it
just times out I tried diableing add-ons no difference. I't on internet exploers now. Tried rebooting.

Do you use McAfee Antivirus/Firewall/Security products? McAfee released a security update that is blocking Firefox 3.6.11. This should be cleared up with the next McAfee update.

Images in firefox won't load on android

images in firefox won't load on android. there is no option to click to download images - there is nothing in the image boxes at all.

Can you please update to Firefox 19?

My Firefox won't load any websites, but other web browsers will. I have tried following the proxy help to fix this, with no luck. What can I do next?

Any website I try to visit using Firefox won't load, it just keeps saying that it is unable to connect. I tried other web browsers, and they work no problem. I tried following the proxy steps provided, but did not help.

Did you check your security software (firewall)?
A possible cause is security software (firewall) that blocks or restricts Firefox without informing you about that, possibly after detecting changes (update) to the Firefox program.
Remove all rules for Firefox from the permissions list in the firewall and let your firewall ask again for permission to get full unrestricted access to internet for Firefox.
See [[Server not found]] and [[Firewalls]] and http://kb.mozillazine.org/Firewalls
If you use a Firefox 4 beta release then you should create a new profile exclusively for the 4.0 beta version and create a desktop shortcut with -P "profile" appended to the target to launch that profile.
* http://kb.mozillazine.org/Testing_pre-release_versions
* http://kb.mozillazine.org/Creating_a_new_Firefox_profile_on_Windows
* http://kb.mozillazine.org/Using_multiple_profiles_-_Firefox

Firefox won't load web pages all the way, what can I do to fix this

I have this problem where firefox won't load any webpages all the way and if I try refreshing the page it shows some of the webpage but not the whole thing....and now it won't load any images either. I have tried everything that i could think of and nothing works. I can't watch anything on youtube or go on facebook and google won't work either.

There seems to be something of a pattern in that those are all secure sites (HTTPS address). Have you noticed any certificate errors recently that you might have solved by adding an exception, or does everything seem normal otherwise?
Here are the usual things:
When you have a problem with one particular site, a good "first thing to try" is clearing your Firefox cache and deleting your saved cookies for the site.
(1) Bypass Firefox's Cache
Use Ctrl+Shift+r to reload the page fresh from the server.
Alternately, you also can clear Firefox's cache completely using:
"3-bar" menu button (or Tools menu) > Options > Advanced
On the Network mini-tab > Cached Web Content : "Clear Now"
If you have a large hard drive, this might take a few minutes.
(2) Remove the site's cookies (save any pending work first). While viewing a page on the site, try either:
* right-click and choose View Page Info > Security > "View Cookies"
* Alt+t (open the classic Tools menu) > Page Info > Security > "View Cookies"
In the dialog that opens, you can remove the site's cookies individually.
Then try reloading the page. Does that help?
In case one of your extensions is involved, could you test the page in Firefox's Safe Mode? That's a standard diagnostic tool to deactivate extensions and some advanced features of Firefox. More info: [[Troubleshoot Firefox issues using Safe Mode]].
You can restart Firefox in Safe Mode using either:
* "3-bar" menu button > "?" button > Restart with Add-ons Disabled
* Help menu > Restart with Add-ons Disabled
Not all add-ons are disabled: Flash and other plugins still run
After Firefox shuts down, a small dialog should appear. Click "Start in Safe Mode" (''not'' Reset).
Any difference?

Ever since installing a VPN (astrill), Firefox won't load webpages until Astrill is connected.

I installed a VPN, Astrill, and since Firefox won't load webpages unless it is on and connected. Once the initial connection has been made, I can turn off the VPN and firefox continues working. I'm on a windows 8.1 operating system. Has anyone had similar problems?

Try going to your Add-ons > Extensions, and disabling the Astrill extension.

Ever since installing Firefox 4 beta, even on regular Firefox, I get the pop-up "Crash Reporter"

ever since installing Firefox 4 beta, even on regular Firefox, I get the pop-up "Crash Reporter": Add-ons: [email protected]:4.51,{CAFEEFAC-0016-0000-0016-ABCDEFFEDCBA}:6.0.16,{20a82645-c095-46ed-80e3-08825760534b}:1.2.1,{CAFEEFAC-0016-0000-0020-ABCDEFFEDCBA}:6.0.20,{3f963a5b-e555-4543-90e2-c3908898db71}:9.0.0.872,[email protected]:1.1,[email protected]:1.0.4,{972ce4c6-7e08-4474-a285-3208198ce6fd}:3.6.13.

Are you using a nightly build or a beta? 
Did you create a new profile folder for that beta? 
You can see the crash reports in the "Crash Reports" folder in the parent Firefox folder of your profile folder.
Help > Troubleshooting Information > Profile Directory > Open Containing folder
See [[Profiles#How_to_find_your_profile|Profiles - How to find your profile]]
Linux: ~/.mozilla/firefox/Crash Reports

I uninstalled Norton 360 under windows xp and now I'm getting this problem that firefox will no longer load pages. IE and Outlook still work and I can access the internet with them, I can ping any website I like successfully but Firefox won't load any pa

I uninstalled Norton 360 under windows xp and now I'm getting this problem that firefox will no longer load pages. IE and Outlook still work and I can access the internet with them, I can ping any website I like successfully but Firefox won't load any pages ... N
== This happened ==
Every time Firefox opened
== I uninstalled Norton 360 ==
== User Agent ==
Mozilla/4.0 (compatible; MSIE 8.0; Windows NT 5.1; Trident/4.0; .NET CLR 1.0.3705; .NET CLR 1.1.4322; .NET CLR 2.0.50727; Media Center PC 4.0; .NET CLR 3.0.04506.30; .NET CLR 3.0.04506.648; InfoPath.2; .NET CLR 3.0.4506.2152; .NET CLR 3.5.30729)

I found a fix for this, not only firefox but several other networking programs were broken as well (Outlook and IE were ok for some reason) so I reasoned that the Norton uninstall was incomplete somehow - I had done it from the add/remove programs in the control panel. Sure enough that's not enough to release Norton's tentacles in your system, there's an uninstall tool on their website (a whole set of them actually) that managed to carve it out completely and after a restart everything was back to normal. My machines will definitely be Norton-free from now on ... N

Firefox won't load check images from my online bank.

Firefox won't load check images from my online bank. It had been doing so with no problems, but stopped 2 days ago. I can get into my account and navigate with no problems. But when I click to see the image of a check, I get a blank page.
I am using Firefox 3.6, but I have the same problem on my laptop with Firefox 4
It works fine with Safari and Internet Explorer.

If you can't open them in Firefox anymore (you seem to have a plugin: View PDF documents within your web browser) then download the documents to the desktop and open them with a program that can open PDF files.
See also to be sure that that plugin is still selected:
* https://support.mozilla.com/kb/Managing+file+types
Do you otherwise have problems with PDF files?

Firefox won't load homepage when launched and crashes when closed.

Last night, while I was in Firefox, a notification popped up that updater.exe had been downloaded. I could easily take a guess: a new version of Firefox was out. I closed Firefox and then had the updater do its thing.
When Firefox then launched & came up with a blank screen (like what you would see with New Tab), I was a little confused. I checked Tools > Options and the general tab was still set to show the homepage when Firefox starts up (Xfinity). I also went through all the other tabs and found that nothing had been changed. It was 18.0, as shown in "About Firefox" so I was scratching my head as to what was going on. Humoring myself, I clicked the "home" Icon, and sure enough it toop me to my homepage. Figuring I'd take a shot at it later, I closed Firefox (The red X in the upper right).
Then things took a stranger turn. Upon closing, the Mozilla Crash Report screen popped up. I figured this was a one-time thing, so I didn't send a report. I launched Firefox again, and again I got a blank screen. Upon closing, the Crash Report screen popped up again. To ensure this was just something with Firefox, I launched Internet Explorer. It showed the homepage upon launch, and didn't crash when closed.
Now, upon getting the troubleshoot information, I discovered another twist: When I go to close one of the tabs, Forefox crashes.
This has me scratching my head. Before I updated, everything was perfectly fine. Now I run into this. Any thoughts?

Alright, I just tried to reset (help > Troubleshooting > click 'Reset Firefox'. It said it would try to hold onto bookmarks, passwords, etc). When it closes, we hit the Crash Report screen again. Launching Firefox reveals nothing has changed (Theme being the same is the give-away). I'd say that hasn't worked as of yet.
I typed about:crashes and copy/pasted everything in the "details" tab. If the "Raw Dump" tab would be more effective, just say so and I'll add that
Signature coffplgn.dll@0x3714
UUID 89ad14cd-e4c9-43d9-9ba0-fa8332130111
Date Processed 2013-01-11 08:26:27
Uptime 27
Last Crash more than 3 months before submission
Install Age 27 seconds since version was first installed.
Install Time 2013-01-11 08:25:31
Product Firefox
Version 18.0
Build ID 20130104151925
Release Channel release
OS Windows NT
OS Version 5.1.2600 Service Pack 3
Build Architecture x86
Build Architecture Info AuthenticAMD family 16 model 2 stepping 3
Crash Reason EXCEPTION_ACCESS_VIOLATION_EXEC
Crash Address 0x54d7048
User Comments
App Notes
AdapterVendorID: 0x1002, AdapterDeviceID: 0x9611, AdapterSubsysID: 00000000, AdapterDriverVersion: 8.531.0.0
D3D10 Layers? D3D10 Layers- D3D9 Layers? D3D9 Layers-
Processor Notes
EMCheckCompatibility True
Winsock LSP
MSAFD Tcpip [TCP/IP] : 2 : 1 :
MSAFD Tcpip [UDP/IP] : 2 : 2 : %SystemRoot%\system32\mswsock.dll
MSAFD Tcpip [RAW/IP] : 2 : 3 : %SystemRoot%\system32\mswsock.dll
RSVP UDP Service Provider : 6 : 2 : %SystemRoot%\system32\rsvpsp.dll
RSVP TCP Service Provider : 6 : 1 : %SystemRoot%\system32\rsvpsp.dll
MSAFD NetBIOS [\Device\NetBT_Tcpip_{0BBE6F70-6FFF-4959-B762-459BA69AE89C}] SEQPACKET 4 : 2 : 5 : %SystemRoot%\system32\mswsock.dll
MSAFD NetBIOS [\Device\NetBT_Tcpip_{0BBE6F70-6FFF-4959-B762-459BA69AE89C}] DATAGRAM 4 : 2 : 2 : %SystemRoot%\system32\mswsock.dll
MSAFD NetBIOS [\Device\NetBT_Tcpip_{CA2BB869-E7F7-405E-9266-0E2BDF8F748D}] SEQPACKET 1 : 2 : 5 : %SystemRoot%\system32\mswsock.dll
MSAFD NetBIOS [\Device\NetBT_Tcpip_{CA2BB869-E7F7-405E-9266-0E2BDF8F748D}] DATAGRAM 1 : 2 : 2 : %SystemRoot%\system32\mswsock.dll
MSAFD NetBIOS [\Device\NetBT_Tcpip_{2FAAFBE0-C5F0-46B6-A02A-3B87402292F7}] SEQPACKET 2 : 2 : 5 : %SystemRoot%\system32\mswsock.dll
MSAFD NetBIOS [\Device\NetBT_Tcpip_{2FAAFBE0-C5F0-46B6-A02A-3B87402292F7}] DATAGRAM 2 : 2 : 2 : %SystemRoot%\system32\mswsock.dll
Adapter Vendor ID 0x1002
Adapter Device ID 0x9611
Total Virtual Memory 2147352576
Available Virtual Memory 1770160128
System Memory Use Percentage 29
Available Page File 4371468288
Available Physical Memory 2476265472
Bugzilla - Report this bug in Firefox, Core, Plug-Ins, or Toolkit
Related Bugs
783369 NEW --- Norton Confidential 2012/2013 crashes (couictlr.dll, coffplgn.dll)
Crashing Thread
Frame Module Signature Source
0 @0x54d7048
1 coFFPlgn.dll coFFPlgn.dll@0x3714
2 couictlr.dll couictlr.dll@0x28355
3 couictlr.dll couictlr.dll@0x3dcec
4 couictlr.dll couictlr.dll@0x35609
5 couictlr.dll couictlr.dll@0xbe7f
6 oleaut32.dll APP_DATA::AllocCachedMem
7 couictlr.dll couictlr.dll@0x6106b
8 coFFPlgn.dll coFFPlgn.dll@0x590e7
9 coFFPlgn.dll coFFPlgn.dll@0xa812b
10 coFFPlgn.dll coFFPlgn.dll@0x51748
11 coFFPlgn.dll coFFPlgn.dll@0x2bec
12 coFFPlgn.dll coFFPlgn.dll@0x4ef66
13 coFFPlgn.dll coFFPlgn.dll@0xb335b
14 coFFPlgn.dll coFFPlgn.dll@0xc753f
15 coFFPlgn.dll coFFPlgn.dll@0x3c5a3
16 coFFPlgn.dll coFFPlgn.dll@0xa7b00
17 coFFPlgn.dll coFFPlgn.dll@0xa522
18 coFFPlgn.dll coFFPlgn.dll@0xc6fe
19 coFFPlgn.dll coFFPlgn.dll@0x2a908
20 coFFPlgn.dll coFFPlgn.dll@0xc8813
21 coFFPlgn.dll coFFPlgn.dll@0xa9e51
22 coFFPlgn.dll coFFPlgn.dll@0x2a346
23 coFFPlgn.dll coFFPlgn.dll@0xaa35b
24 xul.dll nsObserverService::NotifyObservers xpcom/ds/nsObserverService.cpp:149
25 xul.dll nsCOMPtr_base::assign_from_qi obj-firefox/xpcom/build/nsCOMPtr.cpp:56
26 xul.dll xul.dll@0xebfe67
27 @0x12c713
28 xul.dll nsWindowWatcher::RemoveWindow embedding/components/windowwatcher/src/nsWindowWatcher.cpp:1221
29 xul.dll nsAppShellService::UnregisterTopLevelWindow xpfe/appshell/src/nsAppShellService.cpp:525
30 xul.dll nsTimerImpl::Release xpcom/threads/nsTimerImpl.cpp:138
31 xul.dll nsWebShellWindow::Destroy xpfe/appshell/src/nsWebShellWindow.cpp:758
Show/hide other threads

Multiple crashes daily of mozilla firefox with windows operating system. Crash reports sent but no change.

for the past 4 weeks, firefox crashes daily multiple times. I already have it set to send the crash report to mozilla but no change/help from firefox. why the constant crashing?

Hi bostongio9
Your crashes all have a different crash signature.
You can try a clean reinstall and delete the Firefox program folder before reinstalling a fresh copy of Firefox.
Download a fresh Firefox copy and save the file to the desktop.
*Firefox 18.0.x: http://www.mozilla.org/en-US/firefox/all.html
Uninstall your current Firefox version, if possible, to cleanup the Windows registry and settings in security software.
*Do NOT remove personal data when you uninstall your current Firefox version, because all profile folders will be removed and you will also lose your personal data like bookmarks and passwords from profiles of other Firefox versions.
Remove the Firefox program folder before installing that newly downloaded copy of the Firefox installer.
*It is important to delete the Firefox program folder to remove all the files and make sure that there are no problems with files that were leftover after uninstalling.
*http://kb.mozillazine.org/Uninstalling_Firefox
Your bookmarks and other profile data are stored in the Firefox Profile Folder and won't be affected by an uninstall and (re)install, but make sure that "remove personal data" is NOT selected when you uninstall Firefox.
Create a new profile as a test to check if your current profile is causing the problems.
See "Creating a profile":
*https://support.mozilla.org/kb/profile-manager-create-and-remove-firefox-profiles
*http://kb.mozillazine.org/Standard_diagnostic_-_Firefox#Profile_issues
If the new profile works then you can transfer some files from an existing profile to the new profile, but be careful not to copy corrupted files.
*http://kb.mozillazine.org/Transferring_data_to_a_new_profile_-_Firefox
*http://kb.mozillazine.org/Profile_folder_-_Firefox
*http://kb.mozillazine.org/Profile_backup
*http://kb.mozillazine.org/Standard_diagnostic_-_Firefox#Clean_reinstall
Maybe also do a malware check with some malware scanning programs on the Windows computer. 
You need to scan with all programs because each program detects different malware.
Make sure that you update each program to get the latest version of their databases before doing a scan.
*Malwarebytes' Anti-Malware: http://www.malwarebytes.org/mbam.php
*SuperAntispyware: http://www.superantispyware.com/
*Microsoft Safety Scanner: http://www.microsoft.com/security/scanner/en-us/default.aspx
*Windows Defender: Home Page: http://www.microsoft.com/windows/products/winfamily/defender/default.mspx
*Spybot Search & Destroy: http://www.safer-networking.org/en/index.html
*Kasperky Free Security Scan: http://www.kaspersky.com/security-scan
You can also do a check for a rootkit infection with TDSSKiller.
*http://support.kaspersky.com/viruses/solutions?qid=208280684
See also:
*"Spyware on Windows": http://kb.mozillazine.org/Popups_not_blocked

FireFox won't load pages, but IE explorer can.

This happens at random times when I have 2 separate windows open. When I'm trying to load a page, the browser either won't load or it's taking too long to respond to the connection. The only way I can resolve is by closing and open FireFox. But then I have to forcefully close the exe file under task manager(in which I don't like to do in most cases.) or restart my PC and it's really becoming annoying.
Any permanent solutions for this? Thanks in advance.
I'm running Windows XP SP 3 Home Edition with a Dell btw,

Hello,
The Reset Firefox feature can fix many issues by restoring Firefox to its factory default state while saving your essential information.
Note: ''This will cause you to lose any Extensions, Open websites, and some Preferences.''
To Reset Firefox do the following:
#Go to Firefox > Help > Troubleshooting Information.
#Click the "Reset Firefox" button.
#Firefox will close and reset. After Firefox is done, it will show a window with the information that is imported. Click Finish.
#Firefox will open with all factory defaults applied.
Further information can be found in the [[Reset Firefox – easily fix most problems]] article.
Did this fix your problems? Please report back to us!
Thank you.

FIREFOX WON'T LOAD ACCORDING TO CRASH REPORTER

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