Firefox won't open and the steps in tutorial didn't help nor did uninstalling and re-installing
Hi,
I have been thru the tutorial and none of the steps solved the problem I am having with firefox. I just installed it on a new computer and it won't open. It says that it cannot run until process is ended or computer is restarted. Restarting and ending the process don't seem to help. The other tutorial step of deleting the lock file doesn't work either as I could not find a lock file.
Right... Back to square one.
- Open Internet Explorer, go to "www.mozilla.com" and download the installer for Firefox 3.6.12 and save it to your desktop.
- To uninstall Firefox, first make sure no "firefox.exe" processes are running on your machine: Open the task manager (invoke it by pressing ctrl-alt-del and choosing the appropriate option), click on the "Processes" tab, click on the heading "Name" to sort all running processes by name.
Scroll down the list and right-click on the first "firefox.exe" process picking the "Kill process" option. If there's more than one of them, repeat for all instances of "firefox.exe".
- Now go to the directory C:\Program Files\Mozilla Firefox\uninstall and double-click "helper.exe". This should uninstall Firefox completely.
- Now we're in for the hard part: Go to C:\Dokuments and Settings\[Your User Name]\Application Data\Mozilla\Firefox\Profiles. That's where your profile resides. Unless you're using the Profile Manager, chances are you're seeing just one directory "[random string],default". (In my case it's called "4sr92zjz.default", f. ex.).
If you got any bookmarks you'd like to keep, open this folder, find the file "places.sqlite" and move it to your desktop.
Now delete the entire contents of your profile folder--you'll need to configure firefox anew. Do keep this window open, you'll need it again in a few moments.
Go to your desktop, run the installer, start Firefox once, close it again and move your "places.sqlite" file from your desktop to your profile folder.
Now double-click Firefox and reconfigure it according to your preferences.
N.B.: Do get "MozBackup". With this application you're able to save and restore a working Firefox profile--for your next mishap ;-)
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== This happened ==
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== today. ==
== User Agent ==
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Thank you for providing so much detail about the issue you are experiencing with the iTunes app after upgrading to iOS 7.
The first thing I recommend is quitting and relaunching the applications on your iPhone:
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You can find the full article here:
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http://support.apple.com/kb/ht5137
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Restarting your device
Press and hold the Sleep/Wake button for a few seconds until the red "slide to power off" slider appears, and then slide the slider.
Press and hold the Sleep/Wake button until the Apple logo appears.
Note: Reset your device only if you are unable to restart it.
Resetting your device
Press and hold the Sleep/Wake button and the Home button together for at least ten seconds, until the Apple logo appears.
You can find the full article here:
iPhone, iPad, iPod touch: Turning off and on (restarting) and resetting
http://support.apple.com/kb/ht1430
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iOS: How to back up and restore your content
http://support.apple.com/kb/HT1766
iTunes: Restoring iOS software
http://support.apple.com/kb/HT1414
Thank you for using Apple Support Communities.
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HELP!I can find NO "profiles.ini" file anywhere. When I open the "default library" there are none of the files you say should be there.
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Thank Youjoshdilly1 wrote:
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To complicate things a little further, it seems to me that you have (at least) 3 different PDF-handling plugins in Firefox from different programs:
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I want to get firefox back, keeping all of the bookmarks.
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* Firefox 8.0.x: http://www.mozilla.com/en-US/firefox/all.html
Uninstall your current Firefox version.
*Do not remove personal data when you uninstall the current version or you lose your bookmarks and other data in the profile folder.
Remove the Firefox program folder before installing that newly downloaded copy of the Firefox installer.
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*http://kb.mozillazine.org/Profile_folder_-_Firefox
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Hello,
Certain Firefox problems can be solved by performing a ''Clean reinstall''. This means you remove Firefox program files and then reinstall Firefox. Please follow these steps:
'''Note:''' You might want to print these steps or view them in another browser.
#Download the latest Desktop version of Firefox from http://www.mozilla.org and save the setup file to your computer.
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#Delete the Firefox installation folder, which is located in one of these locations, by default:
#*'''Windows:'''
#**C:\Program Files\Mozilla Firefox
#**C:\Program Files (x86)\Mozilla Firefox
#*'''Mac:''' Delete Firefox from the Applications folder.
#*'''Linux:''' If you installed Firefox with the distro-based package manager, you should use the same way to uninstall it - see [[Installing Firefox on Linux]]. If you downloaded and installed the binary package from the [http://www.mozilla.org/firefox#desktop Firefox download page], simply remove the folder ''firefox'' in your home directory.
#Now, go ahead and reinstall Firefox:
##Double-click the downloaded installation file and go through the steps of the installation wizard.
##Once the wizard is finished, choose to directly open Firefox after clicking the Finish button.
Please report back soon!
Hope this helps!
Curtis -
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Oh, Firefox will not open in safe mode either.
Thanks!Thanks, but I did a bunch of researching beforehand and none of that stuff applies. I get absolutely nothing when clicking the shortcut, going to the actual .exe, or trying to start in safe mode. Also, this is a fresh install after deleting my old profile.
Oh, and I am killing all the running instances of 'firefox.exe' in the task manager.
Any thoughts? -
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I have Firefox 3.6.8 and newest version of Flash. I've followed all recommendations made by Firefox support, changing plug in container settings, changing hang time, nothing helps. I'm forced to disable Adobe Flash or Firefox crashes whenever the Flash plug-in is needed. There are numerous reports of this problem throughout the Firefox troubleshoot help pages. No one seems to have a good answer to fix this. I now keep Flash disabled and use it only when going to a web page that needs it. If I find myself on such a page, I can go into tools, enable flash and do a reload. For some reason, this works. The reload will let Flash do its thing and Firefox won't have an APPCRASH. Once I leave that page, however, I must disable Flash again or I'll experience a crash the next time Flash is called upon. I really like FF but have downloaded Chrome and am now playing with it to see if I like it enough to use it as my primary browser. It's a shame that FF can't come up with a fix as hundreds have the same complaint.
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Do you have the orange Firefox button, which is an abbreviated menu?
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Does that help?
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