Firefox won't open anymore

I do not understand but IE works. Firefox stopped working - out of the blue. I cannot open it any longer - it can not 'find it'.
Error Message: "Firefox can't establish a connection to the server at www.mozilla.com."
Why?
I even tried re-downloading 9.0
I have Windows 7.
Please help?

Download a fresh Firefox copy and save the file to the desktop.
* Firefox 8.0.x: http://www.mozilla.com/en-US/firefox/all.html
Uninstall your current Firefox version.
*Do not remove personal data when you uninstall the current version or you lose your bookmarks and other data in the profile folder.
Remove the Firefox program folder before installing that newly downloaded copy of the Firefox installer.
*It is important to delete the Firefox program folder to remove all the files and make sure that there are no problems with files that were leftover after uninstalling.
Your bookmarks and other profile data are stored elsewhere in the Firefox Profile Folder and won't be affected by a reinstall, but make sure that you do not select to remove personal data if you uninstall Firefox.
*http://kb.mozillazine.org/Profile_folder_-_Firefox
*http://kb.mozillazine.org/Profile_backup

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After trying to maneuver the new Firefox 4.0 for a while and giving up, I wanted to go back to the 3.6.1.6 version. I used the Restore feature to try to go back to the pre-Firefox 4.0 dowload. Since then, Firefox won't open. I have tried to uninstall Firefox 3.6.1.6, which is listed in my installed programs in the Control Panel, but it doesn't do anything. At this point I don't know what to do. I want to re-instate the 3.6.1.6 version on my computer. Thanks.

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If the undo restoration is successful, do the following to revert to 3.6.16
Go to [http://www.mozilla.com/en-US/firefox/all-older.html Download Firefox v3.6.16] and download it to the desktop. If necessary, download the file with IE8 and choose to save it to your desktop when you see the prompt.
Then go to Add/Remove Programs, scroll down to Mozilla Firefox and remove it, choosing to keep your bookmarks, customizations etc., (don't checkmark the box).
Then reboot and delete the folder called '''Mozilla Firefox''' at this location: ''C:\Program Files\Mozilla Firefox''
Finally run the installation file you downloaded to the desktop earlier.
Your bookmarks, customizations etc., are maintained in a different location and will become available to you again once you complete the installation.

Firefox won't open links from Mac Mail

Like everyone else Apple Mail links will not open in Firefox if it is already open. Clicking a link brings FF to the front but no page loads. Links work if FF is not open. Links work if command is pressed whilst clicking the link (opens in new tab in background).
Problem occurred after 32.0.2 update, it appeared to briefly resolve itself after 32.0.3 update, but stopped (I think) on next reboot.
Have monkeyed around for ages with different combinations of default browser and rebooting.
Will abandon FF and go back to Safari if this isn't sorted soon - shame.

I just want to link to these earlier threads so you don't get a lot of duplicate suggestions that have already been covered there:
* [https://support.mozilla.org/questions/1018542 Firefox won't open email links after update to version 32]
* [https://support.mozilla.org/questions/1023202 No tab opens when I click on a link if any Firefox window is already open]
(There might be others, but those are the ones I've seen)
Work is proceeding on [https://bugzilla.mozilla.org/show_bug.cgi?id=1017595 Bug #1017595 – Links from external applications sometimes fail to open when Firefox is hidden] but as you can tell from the title, this is focused on the problem of Firefox not coming out of hiding from the dock or coming out of hiding but not loading the page. If this also occurs when Firefox is not hidden at all, there may be a secondary issue. But hopefully solving the one will solve the other. Unfortunately, I don't know whether it will be in time for Firefox 33.

Mac won't open pages in browsers. Chrome and Firefox won't open any pages - Safari will only open a selected few.

I've had some strange browser issues, with Conduit being added to Chrome (which I've tried to remove via the browser settings). Chrome will open my Gmail account but no ther pages. Firefox won't open anything. Safari opens a few pages (this forum thankfully) but is very selective.
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Hi,
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If the problem persists, try using safari in safe mode:
Use this link to see how to do this:
http://support.apple.com/kb/HT1564
If Safari works ok in safe mode, then your problem points to something 3rd party related.
Have a look at this:
http://support.apple.com/kb/TS3230?viewlocale=en_US
I hope this helps

Firefox won't open get erroe message Platform version '1.9.2.4' is not compatible with MaxVersion =1.9.2.6

When i try to open firefox won't open and get error message XULRunner.Error.Platfor version '1.9.2.4' is not compatible with MaxVersion
miniVersion >=1.9.2.6
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Same issue. Are you running the most recent Zone Alarm? Thats when it started for me.

Firefox won't open on new installation

I have just installed arch 64 on this machine, and firefox won't open. I can't get any kind of feedback out of the process either. It just sits there, using hardly any cpu, but nothing happens.
ldd /usr/bin/firefox gives me no errors.
This is the output from gdb:
gdb firefox
GNU gdb (GDB) 7.5.1
Copyright (C) 2012 Free Software Foundation, Inc.
License GPLv3+: GNU GPL version 3 or later <http://gnu.org/licenses/gpl.html>
This is free software: you are free to change and redistribute it.
There is NO WARRANTY, to the extent permitted by law. Type "show copying"
and "show warranty" for details.
This GDB was configured as "x86_64-unknown-linux-gnu".
For bug reporting instructions, please see:
<http://www.gnu.org/software/gdb/bugs/>...
Reading symbols from /usr/bin/firefox...(no debugging symbols found)...done.
(gdb) c
The program is not being run.
(gdb) run
Starting program: /usr/bin/firefox
warning: Could not load shared library symbols for linux-vdso.so.1.
Do you need "set solib-search-path" or "set sysroot"?
[Thread debugging using libthread_db enabled]
Using host libthread_db library "/usr/lib/libthread_db.so.1".
Traceback (most recent call last):
File "/usr/share/gdb/auto-load/usr/lib/libgobject-2.0.so.0.3400.3-gdb.py", line 9, in <module>
from gobject import register
File "/usr/share/glib-2.0/gdb/gobject.py", line 3, in <module>
import gdb.backtrace
ImportError: No module named backtrace
[New Thread 0x7fffe87f9700 (LWP 6148)]
[New Thread 0x7fffe77df700 (LWP 6149)]
[New Thread 0x7fffe6bff700 (LWP 6150)]
[New Thread 0x7fffe5de4700 (LWP 6151)]
[New Thread 0x7fffe55e3700 (LWP 6152)]
[New Thread 0x7fffe49e2700 (LWP 6153)]
[New Thread 0x7fffe41e1700 (LWP 6154)]
[New Thread 0x7fffe39e0700 (LWP 6155)]
[New Thread 0x7fffe2dff700 (LWP 6156)]
[New Thread 0x7fffe1e9f700 (LWP 6157)]
[New Thread 0x7fffe12ff700 (LWP 6158)]
[New Thread 0x7fffe03ff700 (LWP 6159)]
[New Thread 0x7fffde1ff700 (LWP 6160)]
[New Thread 0x7fffdd9fe700 (LWP 6161)]
[New Thread 0x7fffdcbff700 (LWP 6162)]
[New Thread 0x7fffdc1ff700 (LWP 6163)]
[Thread 0x7fffdcbff700 (LWP 6162) exited]
[Thread 0x7fffdc1ff700 (LWP 6163) exited]
[New Thread 0x7fffdb9fe700 (LWP 6164)]
[New Thread 0x7fffdcbff700 (LWP 6165)]
[Thread 0x7fffdcbff700 (LWP 6165) exited]
[New Thread 0x7fffdcbff700 (LWP 6166)]
[New Thread 0x7fffdc1ff700 (LWP 6167)]
[New Thread 0x7fffda48b700 (LWP 6178)]
[New Thread 0x7fffd9c8a700 (LWP 6203)]
[Thread 0x7fffd9c8a700 (LWP 6203) exited]
[Thread 0x7fffe1e9f700 (LWP 6157) exited]
[New Thread 0x7fffd9c8a700 (LWP 6239)]
[New Thread 0x7fffe1e9f700 (LWP 6240)]
[New Thread 0x7fffd9489700 (LWP 6241)]
[New Thread 0x7fffd8c88700 (LWP 6242)]
[New Thread 0x7fffd8487700 (LWP 6243)]
[New Thread 0x7fffd7c86700 (LWP 6244)]
[New Thread 0x7fffd7485700 (LWP 6245)]
[Thread 0x7fffd7485700 (LWP 6245) exited]
[New Thread 0x7fffd7485700 (LWP 6246)]
[New Thread 0x7fffd6c84700 (LWP 6247)]
[New Thread 0x7fffd6483700 (LWP 6248)]
[New Thread 0x7fffd5c82700 (LWP 6249)]
[Thread 0x7fffd6c84700 (LWP 6247) exited]
[Thread 0x7fffd6483700 (LWP 6248) exited]
[New Thread 0x7fffd6c84700 (LWP 6250)]
[Thread 0x7fffd6c84700 (LWP 6250) exited]
[Thread 0x7fffd7c86700 (LWP 6244) exited]
Then it just sits there forever, spawning and killing new processes. Firefox never appears.
Any ideas?
Last edited by rezza (2013-02-12 11:13:14)

debijan wrote:try this:
firefox -P -no-remote -safe-mode
In order to test the problem, I think my suggestion is better; at least as a first try. Without Firefox running and without ~/.mozilla; no misconfiguration should prevent Firefox to run. The options you suggest will try to disable any problematic configuration. It can be usefull if you need to start Firefox to fix a configuration problem; but as a firt try renaming the ~/.mozilla is better because you are sure that Firefox can't read anything that can hurt it. Only after having figured out that a bad ~/.mozilla is the cause of the problem, we can try to fix the configuration (or restart with a new configuration).
Last edited by olive (2013-02-12 15:56:15)

Firefox won't open after re-installing and can't remove from control panel. What do I do?

After a storm and short power failure, I started having trouble with certain sites loading, and pages moving slower. I emptied my cache and defragged and ran total virus/ malware scan, but still had problem. (Pages loaded fine on AOL) I decided to uninstall Firefox and re-install to help fix problem. I did this, and now Firefox won't open, no matter if I double click, right click (open), or go through "all programs". I tried to uninstall and re-install again, but now I can't get it to respond through my control panel, either.

Try the procedures in the [[Firefox will not start]] article.

Firefox won't open on WIndows vista & it has worked for years.

Used task manager, closed firefox.exe & restarted, worked twice & I disabled Norton Toolbar. Now firefox won't open. I uninstalled firefox and redownloaded it & still won't open. Search for the Profile Manager doesn't show anything.
I did download an HP update yesterday. I am using windows explorer for this since I have toahve that on my computer to access some citrix programs

Right mouse click the iTunes icon and select "Run as Administrator"

Firefox won't open following update. Can't open Profile Mgr, even when using entire directory path in cmd line

I'm running Firefox on a Windows 7 machine. Firefox won't open following the latest update. I've read the help articles and it seems like I need to create a new profile because my settings have likely been corrupted. I'm unable to open Profile Mgr, even when using entire directory path in cmd line. I've tried the following commands in the command line:
firefox -p
"C:\Program Files (x86)\Mozilla Firefox\firefox.exe" -p
Nothing happens with either command.
I'm also running Norton Internet Security. I read a help article Re Virtual Browsing features possibly causing a problem. The article said to check the virtualization setting in the internet security software and to clear the virtual cache. I went thru all of the settings menus in Norton Internet Security version 21.6.0.32 and I didn't see anything that looked like 'virtualization" settings, so I assumed that this doesn't apply to me.
If you have any ideas, I'd sure appreaciate your expertise!!

''arcandl [[#question-1038482|said]]''
<blockquote>
I'm running Firefox on a Windows 7 machine. Firefox won't open following the latest update. I've read the help articles and it seems like I need to create a new profile because my settings have likely been corrupted. I'm unable to open Profile Mgr, even when using entire directory path in cmd line. I've tried the following commands in the command line:
firefox -p
"C:\Program Files (x86)\Mozilla Firefox\firefox.exe" -p
Nothing happens with either command.
I'm also running Norton Internet Security. I read a help article Re Virtual Browsing features possibly causing a problem. The article said to check the virtualization setting in the internet security software and to clear the virtual cache. I went thru all of the settings menus in Norton Internet Security version 21.6.0.32 and I didn't see anything that looked like 'virtualization" settings, so I assumed that this doesn't apply to me.
If you have any ideas, I'd sure appreaciate your expertise!!
</blockquote>
''philipp [[#answer-670108|said]]''
<blockquote>
hello arcandl, when firefox isn't launching after you double-click on the shortcut this is sometimes also a sign of malware being active on a system.
you might want to try running a scan with some different other security tools like the [http://www.malwarebytes.org/products/malwarebytes_free free version of malwarebytes] and [http://www.bleepingcomputer.com/download/adwcleaner/ adwcleaner] which are specialised in removing adware and browser hijackers.
[[Troubleshoot Firefox issues caused by malware]]
</blockquote>
Phillip - You're a genius!!! I ran malwarebytes and it resolved my problem. Thank you so much!!!

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I suspect you need more expert help but here are a few things you can try.
If you can't open Firefox(double click on Firefox desktop icon) try Safe Mode - Hold down the Shift Key as you double click on the icon>don't check anything on the page that opens>continue. If Firefox opens and works in this safe mode go to Add-ons> Extensions and look for "Ask". Then look at Add-ons >Plug-ins and again look for "Ask" . Remove, delete,disable any Asks. If you do remove any, close Firefox. And try again in Normal Mode.
The Ask website has detailed instructions for removal but you need to find it on your computer and have your computer in working order.
If there is no sign of Ask and Firefox is working well in Safe Mode you should work your way through this -
https://support.mozilla.com/en-US/kb/Troubleshooting%20extensions%20and%20themes
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Firefox won't open...error message - "your firefox profile cannot be loaded. . It may be missing or inaccessible." Please help. I have unistalled & reinstalle

Firefox won't open for me. I keep getting the errors listed below:
"your firefox profile cannot be loaded. . It may be missing or inaccessible."
"Firefox is already running, but is not responding. The old Firefox process must be closed to open a new window."
Nothing is running. I've killed all the firefox processes, restarted, uninstalled and reinstalled.
What can I do?
Thanks
Kris

Did you delete the profiles.ini file?
*http://kb.mozillazine.org/profiles.ini_file
You can use this button to go to the currently used Firefox profile folder:
*Help > Troubleshooting Information > Profile Directory: Show Folder (Linux: Open Directory; Mac: Show in Finder)
*Windows: %AppData%\Mozilla\Firefox\<br>C:\Users\<user>\AppData\Roaming\Mozilla\Firefox\Profiles\<profile>\
*Linux: ~/.mozilla/firefox/
*Mac: ~/Library/Application Support/Firefox/
You can use one of these to make Firefox create/use a new default profile:
*Delete the profiles.ini file to force Firefox to create a new default profile
*Use the Profile Manager to create a new profile
*Use "Choose Folder" when you create a new profile to select the location of a lost profile and recover this profile
*http://kb.mozillazine.org/Profile_Manager
*https://support.mozilla.org/kb/Managing+profiles
*http://kb.mozillazine.org/Profile_folder_-_Firefox

Firefox won't open, says profile may be missing or inaccessable, help pages not helpful

Firefox won't open at all. I get a "Profile Missing" window saying "it may be missing or inaccessable". This morning my connection quit mid-reset while it said it was going through everything and not to turn it off, since then it refuses to open. I tried everything I could think of. Tonight I managed to open an ancient IE and am here now, tried as much of the "Help Pages" suggestions as the site sent me to (none were what my computer has even though I'm running XP), but nothing fixed the problem. I removed Firefox and then re-installed, twice, it still won't open.
HELP!

I can find NO "profiles.ini" file anywhere. When I open the "default library" there are none of the files you say should be there.
I have tried a whole new download to update, it won't open because there is no profile.
I tried removing the program and re-downloading, still won't open.
I am not tech savvy enough to do much of the messing around you are suggesting. I need someone to help!
Also - this site is about the least "user friendly" site I've had to deal with in ages!
I should have been able to reply to the email, but you didn't allow that, too.
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Firefox won't open from the taskbar or desktop - what do I do

Firefox won't open. I uninstalled it and downloaded a new one. When I tried running it I was asked to close Firefox. As I did not have it running, I could't close it. All other programmes were closed. I also have the mozilla email which is still working.
Regards
Lusaka

Hello Gigi,
Thank you for providing so much detail about the issue you are experiencing with the iTunes app after upgrading to iOS 7.
The first thing I recommend is quitting and relaunching the applications on your iPhone:
Double-click the Home button.
Swipe left or right until you have located the app you wish to close.
Swipe the app up to close it.
You can find the full article here:
iOS: Force an app to close
http://support.apple.com/kb/ht5137
If you are still seeing the same issue after quitting and relaunching the iTunes app, I recommend restarting your phone and then resetting if it's still not working:
Restarting your device
Press and hold the Sleep/Wake button for a few seconds until the red "slide to power off" slider appears, and then slide the slider.
Press and hold the Sleep/Wake button until the Apple logo appears.
Note: Reset your device only if you are unable to restart it.
Resetting your device
Press and hold the Sleep/Wake button and the Home button together for at least ten seconds, until the Apple logo appears.
You can find the full article here:
iPhone, iPad, iPod touch: Turning off and on (restarting) and resetting
http://support.apple.com/kb/ht1430
If the issue persists, the last thing I recommend is backing up and restoring your iPhone:
iOS: How to back up and restore your content
http://support.apple.com/kb/HT1766
iTunes: Restoring iOS software
http://support.apple.com/kb/HT1414
Thank you for using Apple Support Communities.
Best,
Sheila M.

Firefox won't open anymore

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