Firefox won't open, have run Microsoft Security Essentials & Malwarebytes, nothing coming up.

I have Firefox 18 installed. This is the third time Firefox has stopped opening.
I have run Malwarebytes & Microsoft Security Essentials all three times and each time neither has found any issues. The only thing that has worked has been uninstalling (using Revo Uninstaller) and reinstalling.
It has been working fine for about three weeks, and stopped opening again last night.
Oh, and trying to use the mozilla help screens in Internet Explorer is a nightmare ...
And I tried to use the Troubleshooter below, IE won't let that happen either.

Does Firefox give a crash report when it tried to open? If you hold down the Shift key when you try to open Firefox will it open?

Similar Messages

At odd times I will get a second instance of Firefox startup. I have run avast av, spybot, malwarebytes, both in normal and safe mode and nothing has been found, any ideas?

at odd times I will get a second instance of Firefox startup. I have run avast av, spybot, malwarebytes, both in normal and safe mode and nothing has been found, any ideas?

That second one sounds like malware.
Do a malware check with some malware scanning programs on the Windows computer. 
You need to scan with all programs because each program detects different malware. 
Make sure that you update each program to get the latest version of their databases before doing a scan. 
*http://www.malwarebytes.org/mbam.php - Malwarebytes' Anti-Malware
*http://www.superantispyware.com/ - SuperAntispyware
*http://www.microsoft.com/security/scanner/en-us/default.aspx - Microsoft Safety Scanner
*http://www.microsoft.com/windows/products/winfamily/defender/default.mspx - Windows Defender: Home Page
*http://www.safer-networking.org/en/index.html - Spybot Search & Destroy
*http://www.lavasoft.com/products/ad_aware_free.php - Ad-Aware Free
See also:
*"Spyware on Windows": http://kb.mozillazine.org/Popups_not_blocked

Firefox suddenly won't open, have run virus scan, reinstalled, and tried to run firefox.exe-p, none have worked and firefox.exe-p won't open either. Win 7

At the top of the Firefox window, click on the Firefox button (File menu in Windows XP) and then click ExitOn the menu bar, click on the Firefox menu and select Quit FirefoxAt the top of the Firefox window, click on the File menu and select QuitAt the top of the Firefox window, click on the File menu and select ExitOn the menu bar, click on the Firefox menu and select Quit FirefoxAt the top of the Firefox window, click on the File menu and select Quit.
2. Press + R (click the Windows Start button and select Run... on Windows XP).
3. In the Run dialog box, type in:
firefox.exe -p
4. Click OK.
Acts the same as trying to open FireFox. Also when reinstalling it said FF was open. The only way to close it was to restart the computer. However when Shut Down button is pushed, FF is not listed as a program that is open.

Hi geneo3711, sorry you are having problems.
There are many possible reasons for problems lets look first at the ones I consider most likely:
In ordinary circumstances Firefox only runs one instance using one profile. If you have Firefox not shutting down properly that may prevent you from starting Fifrefox until you have found and killed the process. (Also look for plugincontainer which may also exist).
If you are certain Firefox is not already running then the problem is often that a Firewall or security related program is blocking Firefox. This is especially likely if you have installed new security software ,a new version of Firefox, or have tried to restore the computer.
See also
* [[Configure firewalls so that Firefox can access the Internet]]
*[["Firefox is already running but is not responding" error message - How to fix it]]
*[[Firefox won't start - find solutions]]
*[[Troubleshoot Firefox issues using Safe Mode]]
** much more detail including command line details http://kb.mozillazine.org/Safe_Mode http://kb.mozillazine.org/Command_line_arguments
Note on the command line options you may need to
*enclose most of the line within quotes
* include a space before the -p or -safe-mode

Hi. Firefox won't open. I click on it but nothing happens. Help

It was working fine yesterday but today after I installed windows update, it won't work. It just won't open.

The very first thing you should try is a simple reset. Hold down on the sleep button and the home button at the same time for about 10 seconds until the Apple logo appears on the screen, let go of the buttons and let the iPad restart.
If you haven't restarted your iPad in a while this can really help.
If this doesn't help, then you can try removing the problem apps and reinstalling them.
Retired Engineer makes a good point. It would be a good idea to update your software.

Cannot download adobe flash even after i disable microsoft security essentials. what do you suggest???

i just got an hp p7 q7 quad desktop. i'm having great difficulty downloading adobe flash player apparently because i'm using firefox as my browser. i disabled microsoft security essentials as instructed, but i'm still unable to download.
any suggestions???

I suggest that you download and run the Acrobat Cleaner Tool http://labs.adobe.com/downloads/acrobatcleaner.html
Next download and run the offline installer from http://get.adobe.com/reader/enterprise/ - all availabel Reader versions 9.5, 10.1, and 11.0 should run fine on Windows XP.
[topic moved to Adobe Reader forum]

Firefox won't open when prompted the first time. Says "Not Responding". I have to hit cntrl/alt/del then try starting again. Sometimes multiple times.

Firefox won't open when prompted the first time. Says "Not Responding". I have to hit cntrl/alt/del then try starting again. Sometimes multiple times.

Sounds like a "hang at exit" problem. There are several possible causes for that error. See:
* How to stop the running Firefox process
** In Task Manager, does firefox.exe show in the '''Processes''' tab?
** See: http://kb.mozillazine.org/Kill_application
* What may cause Firefox to hang at exit
** http://support.mozilla.com/en-US/kb/Firefox+hangs (see "Hang at exit" section)
** http://kb.mozillazine.org/Firefox_hangs
** https://support.mozilla.com/en-US/kb/Firefox+is+already+running+but+is+not+responding
* You may need to try Firefox Safe Mode
** You may need to use '''Safe Mode''' to locate the problem: http://support.mozilla.com/en-US/kb/Safe+Mode
**Firefox Safe Mode is a diagnostic mode that disables Extensions and some other features of Firefox. If you are using a theme, switch to the DEFAULT theme: Tools > Add-ons > Themes '''before''' starting Safe Mode. When entering Safe Mode, do not check any items on the entry window, just click "Continue in Safe Mode". Test to see if the problem you are experiencing is corrected.
** If the problem does not occur in Safe-mode then disable all of your Extensions and Plug-ins and then try to find which is causing it by enabling '''one at a time''' until the problem reappears. '''You MUST close and restart Firefox after EACH change''' via File > Restart Firefox (on Mac: Firefox > Quit). You can use "Disable all add-ons" on the Safe mode start window.
** See the following for more information
*** http://support.mozilla.com/en-US/kb/Troubleshooting+extensions+and+themes
*** http://support.mozilla.com/en-US/kb/Troubleshooting+plugins
*** http://support.mozilla.com/en-US/kb/Basic+Troubleshooting

Firefox won't open...error message - "your firefox profile cannot be loaded. . It may be missing or inaccessible." Please help. I have unistalled & reinstalle

Firefox won't open for me. I keep getting the errors listed below:
"your firefox profile cannot be loaded. . It may be missing or inaccessible."
"Firefox is already running, but is not responding. The old Firefox process must be closed to open a new window."
Nothing is running. I've killed all the firefox processes, restarted, uninstalled and reinstalled.
What can I do?
Thanks
Kris

Did you delete the profiles.ini file?
*http://kb.mozillazine.org/profiles.ini_file
You can use this button to go to the currently used Firefox profile folder:
*Help > Troubleshooting Information > Profile Directory: Show Folder (Linux: Open Directory; Mac: Show in Finder)
*Windows: %AppData%\Mozilla\Firefox\ C:\Users\<user>\AppData\Roaming\Mozilla\Firefox\Profiles\<profile>\
*Linux: ~/.mozilla/firefox/
*Mac: ~/Library/Application Support/Firefox/
You can use one of these to make Firefox create/use a new default profile:
*Delete the profiles.ini file to force Firefox to create a new default profile
*Use the Profile Manager to create a new profile
*Use "Choose Folder" when you create a new profile to select the location of a lost profile and recover this profile
*http://kb.mozillazine.org/Profile_Manager
*https://support.mozilla.org/kb/Managing+profiles
*http://kb.mozillazine.org/Profile_folder_-_Firefox

Firefox won't open/connect tp the internet. Explorer opens and connects. Windows firewall turned off. No other antivirus program running. Happened when I downloaded new Firefox update.

Firefox won't open/connect tp the internet. Explorer opens and connects. Windows firewall turned off. No other antivirus program running. Happened when I downloaded new Firefox update.

I had the same problem when i dl-ed a new anti-virus softward, but what I did help me reconnect Firefox again!
Here is what I did,
Go to open firefox browser-->option-->advanced-->network-->settings-->and change it to auto-detect proxy settings for this network!
It worked for you, hope it will work for you too =)!
Cheers

Firefox won't open when I click on the icon. I've tried uninstalling so that I can reinstall, but it says I have to close firefox (which isn't open), so I'm stuck.

The problem: Firefox won't open when I click on the program.
Solutions tried: #1) I tried to uninstall the program so that I can download it again, but the screen shows the message "firefox must be clsoed.. to proceed with installation". However, firefox is not open.
#2) I tried to download firefox, thinking that possibly it would update and solve the problem. However, I get the same error message that "firefox must be clsoed.. to proceed with installation" Problem is that firefox is not open.
I've done a screen shot, so you can see that I do not have the firefox browser open.

Thanks for the reply. I tried repairing the permissions (as well as several other things like deleting the Finder preferences file), but no dice.
Given that the problem cropped up right after updating OS X on two separate machines, it's looking to me like it's just a bug that needs squashing at this point.

Firefox won't open following update. Can't open Profile Mgr, even when using entire directory path in cmd line

I'm running Firefox on a Windows 7 machine. Firefox won't open following the latest update. I've read the help articles and it seems like I need to create a new profile because my settings have likely been corrupted. I'm unable to open Profile Mgr, even when using entire directory path in cmd line. I've tried the following commands in the command line:
firefox -p
"C:\Program Files (x86)\Mozilla Firefox\firefox.exe" -p
Nothing happens with either command.
I'm also running Norton Internet Security. I read a help article Re Virtual Browsing features possibly causing a problem. The article said to check the virtualization setting in the internet security software and to clear the virtual cache. I went thru all of the settings menus in Norton Internet Security version 21.6.0.32 and I didn't see anything that looked like 'virtualization" settings, so I assumed that this doesn't apply to me.
If you have any ideas, I'd sure appreaciate your expertise!!

''arcandl [[#question-1038482|said]]''
<blockquote>
I'm running Firefox on a Windows 7 machine. Firefox won't open following the latest update. I've read the help articles and it seems like I need to create a new profile because my settings have likely been corrupted. I'm unable to open Profile Mgr, even when using entire directory path in cmd line. I've tried the following commands in the command line:
firefox -p
"C:\Program Files (x86)\Mozilla Firefox\firefox.exe" -p
Nothing happens with either command.
I'm also running Norton Internet Security. I read a help article Re Virtual Browsing features possibly causing a problem. The article said to check the virtualization setting in the internet security software and to clear the virtual cache. I went thru all of the settings menus in Norton Internet Security version 21.6.0.32 and I didn't see anything that looked like 'virtualization" settings, so I assumed that this doesn't apply to me.
If you have any ideas, I'd sure appreaciate your expertise!!
</blockquote>
''philipp [[#answer-670108|said]]''
<blockquote>
hello arcandl, when firefox isn't launching after you double-click on the shortcut this is sometimes also a sign of malware being active on a system.
you might want to try running a scan with some different other security tools like the [http://www.malwarebytes.org/products/malwarebytes_free free version of malwarebytes] and [http://www.bleepingcomputer.com/download/adwcleaner/ adwcleaner] which are specialised in removing adware and browser hijackers.
[[Troubleshoot Firefox issues caused by malware]]
</blockquote>
Phillip - You're a genius!!! I ran malwarebytes and it resolved my problem. Thank you so much!!!

Tried to use Restore to return to pre-Firefox4 but now Firefox won't open and won't uninstall.

After trying to maneuver the new Firefox 4.0 for a while and giving up, I wanted to go back to the 3.6.1.6 version. I used the Restore feature to try to go back to the pre-Firefox 4.0 dowload. Since then, Firefox won't open. I have tried to uninstall Firefox 3.6.1.6, which is listed in my installed programs in the Control Panel, but it doesn't do anything. At this point I don't know what to do. I want to re-instate the 3.6.1.6 version on my computer. Thanks.

You're in a bit of a pickle here because you can't use System Restore to revert to 3.6.16. You probably now have version 1.9.2.x which is in part, files which were not removed when you installed FF4
What you can try and do is use System Resore to undo the last restoration which should take you back to 4.0 again. If that fails, see this article: http://kb.mozillazine.org/Uninstalling_firefox
If the undo restoration is successful, do the following to revert to 3.6.16
Go to [http://www.mozilla.com/en-US/firefox/all-older.html Download Firefox v3.6.16] and download it to the desktop. If necessary, download the file with IE8 and choose to save it to your desktop when you see the prompt.
Then go to Add/Remove Programs, scroll down to Mozilla Firefox and remove it, choosing to keep your bookmarks, customizations etc., (don't checkmark the box).
Then reboot and delete the folder called '''Mozilla Firefox''' at this location: ''C:\Program Files\Mozilla Firefox''
Finally run the installation file you downloaded to the desktop earlier.
Your bookmarks, customizations etc., are maintained in a different location and will become available to you again once you complete the installation.

Mac won't open pages in browsers. Chrome and Firefox won't open any pages - Safari will only open a selected few.

I've had some strange browser issues, with Conduit being added to Chrome (which I've tried to remove via the browser settings). Chrome will open my Gmail account but no ther pages. Firefox won't open anything. Safari opens a few pages (this forum thankfully) but is very selective.
Google is returning results to me via Google.es rather than Google.co.uk
I can use all browsers freely on other devices on home network (although Google.es has popped up on my iPhone now). I've run anti-virus software which hasn't picked up any problems. I've tried uninstalling Chrome and Firefox, but am unable to do so.
Any help or guidance would be really, really appreciated.
I'm running the most recent version of Mavericks on 2012 iMac.

Hi,
First of all click Safari/Reset Safari, next click Safari/Preferences/Extensions and turn off extensions. The re-test
If the problem persists, try using safari in safe mode:
Use this link to see how to do this:
http://support.apple.com/kb/HT1564
If Safari works ok in safe mode, then your problem points to something 3rd party related.
Have a look at this:
http://support.apple.com/kb/TS3230?viewlocale=en_US
I hope this helps

Firefox won't open on new installation

I have just installed arch 64 on this machine, and firefox won't open. I can't get any kind of feedback out of the process either. It just sits there, using hardly any cpu, but nothing happens.
ldd /usr/bin/firefox gives me no errors.
This is the output from gdb:
gdb firefox
GNU gdb (GDB) 7.5.1
Copyright (C) 2012 Free Software Foundation, Inc.
License GPLv3+: GNU GPL version 3 or later <http://gnu.org/licenses/gpl.html>
This is free software: you are free to change and redistribute it.
There is NO WARRANTY, to the extent permitted by law. Type "show copying"
and "show warranty" for details.
This GDB was configured as "x86_64-unknown-linux-gnu".
For bug reporting instructions, please see:
<http://www.gnu.org/software/gdb/bugs/>...
Reading symbols from /usr/bin/firefox...(no debugging symbols found)...done.
(gdb) c
The program is not being run.
(gdb) run
Starting program: /usr/bin/firefox
warning: Could not load shared library symbols for linux-vdso.so.1.
Do you need "set solib-search-path" or "set sysroot"?
[Thread debugging using libthread_db enabled]
Using host libthread_db library "/usr/lib/libthread_db.so.1".
Traceback (most recent call last):
File "/usr/share/gdb/auto-load/usr/lib/libgobject-2.0.so.0.3400.3-gdb.py", line 9, in <module>
from gobject import register
File "/usr/share/glib-2.0/gdb/gobject.py", line 3, in <module>
import gdb.backtrace
ImportError: No module named backtrace
[New Thread 0x7fffe87f9700 (LWP 6148)]
[New Thread 0x7fffe77df700 (LWP 6149)]
[New Thread 0x7fffe6bff700 (LWP 6150)]
[New Thread 0x7fffe5de4700 (LWP 6151)]
[New Thread 0x7fffe55e3700 (LWP 6152)]
[New Thread 0x7fffe49e2700 (LWP 6153)]
[New Thread 0x7fffe41e1700 (LWP 6154)]
[New Thread 0x7fffe39e0700 (LWP 6155)]
[New Thread 0x7fffe2dff700 (LWP 6156)]
[New Thread 0x7fffe1e9f700 (LWP 6157)]
[New Thread 0x7fffe12ff700 (LWP 6158)]
[New Thread 0x7fffe03ff700 (LWP 6159)]
[New Thread 0x7fffde1ff700 (LWP 6160)]
[New Thread 0x7fffdd9fe700 (LWP 6161)]
[New Thread 0x7fffdcbff700 (LWP 6162)]
[New Thread 0x7fffdc1ff700 (LWP 6163)]
[Thread 0x7fffdcbff700 (LWP 6162) exited]
[Thread 0x7fffdc1ff700 (LWP 6163) exited]
[New Thread 0x7fffdb9fe700 (LWP 6164)]
[New Thread 0x7fffdcbff700 (LWP 6165)]
[Thread 0x7fffdcbff700 (LWP 6165) exited]
[New Thread 0x7fffdcbff700 (LWP 6166)]
[New Thread 0x7fffdc1ff700 (LWP 6167)]
[New Thread 0x7fffda48b700 (LWP 6178)]
[New Thread 0x7fffd9c8a700 (LWP 6203)]
[Thread 0x7fffd9c8a700 (LWP 6203) exited]
[Thread 0x7fffe1e9f700 (LWP 6157) exited]
[New Thread 0x7fffd9c8a700 (LWP 6239)]
[New Thread 0x7fffe1e9f700 (LWP 6240)]
[New Thread 0x7fffd9489700 (LWP 6241)]
[New Thread 0x7fffd8c88700 (LWP 6242)]
[New Thread 0x7fffd8487700 (LWP 6243)]
[New Thread 0x7fffd7c86700 (LWP 6244)]
[New Thread 0x7fffd7485700 (LWP 6245)]
[Thread 0x7fffd7485700 (LWP 6245) exited]
[New Thread 0x7fffd7485700 (LWP 6246)]
[New Thread 0x7fffd6c84700 (LWP 6247)]
[New Thread 0x7fffd6483700 (LWP 6248)]
[New Thread 0x7fffd5c82700 (LWP 6249)]
[Thread 0x7fffd6c84700 (LWP 6247) exited]
[Thread 0x7fffd6483700 (LWP 6248) exited]
[New Thread 0x7fffd6c84700 (LWP 6250)]
[Thread 0x7fffd6c84700 (LWP 6250) exited]
[Thread 0x7fffd7c86700 (LWP 6244) exited]
Then it just sits there forever, spawning and killing new processes. Firefox never appears.
Any ideas?
Last edited by rezza (2013-02-12 11:13:14)

debijan wrote:try this:
firefox -P -no-remote -safe-mode
In order to test the problem, I think my suggestion is better; at least as a first try. Without Firefox running and without ~/.mozilla; no misconfiguration should prevent Firefox to run. The options you suggest will try to disable any problematic configuration. It can be usefull if you need to start Firefox to fix a configuration problem; but as a firt try renaming the ~/.mozilla is better because you are sure that Firefox can't read anything that can hurt it. Only after having figured out that a bad ~/.mozilla is the cause of the problem, we can try to fix the configuration (or restart with a new configuration).
Last edited by olive (2013-02-12 15:56:15)

Firefox won't open on WIndows vista & it has worked for years.

Used task manager, closed firefox.exe & restarted, worked twice & I disabled Norton Toolbar. Now firefox won't open. I uninstalled firefox and redownloaded it & still won't open. Search for the Profile Manager doesn't show anything.
I did download an HP update yesterday. I am using windows explorer for this since I have toahve that on my computer to access some citrix programs

Right mouse click the iTunes icon and select "Run as Administrator"

Firefox won't open because it says it is already open when it ain't

Firefox won't open because it says it is already open. It appears Firefox is operating in the background. Tried to remove it but we get the same message to log out of Firefox. For 10 years we have been using McAfee with all features but it does not detect any virus or malaware etc. It appears it might be a malaware problem but even using all the latest Microsoft fixes hasn't helped. We used Vista Business Professional with all the latest service packs updated. We use the latest version of Firefox as of up to around 3 weeks or so ago when this issue first appeared.

I suspect you need more expert help but here are a few things you can try.
If you can't open Firefox(double click on Firefox desktop icon) try Safe Mode - Hold down the Shift Key as you double click on the icon>don't check anything on the page that opens>continue. If Firefox opens and works in this safe mode go to Add-ons> Extensions and look for "Ask". Then look at Add-ons >Plug-ins and again look for "Ask" . Remove, delete,disable any Asks. If you do remove any, close Firefox. And try again in Normal Mode.
The Ask website has detailed instructions for removal but you need to find it on your computer and have your computer in working order.
If there is no sign of Ask and Firefox is working well in Safe Mode you should work your way through this -
https://support.mozilla.com/en-US/kb/Troubleshooting%20extensions%20and%20themes
Eventually you might need to grapple with About:Config and even your Windows Registry but I would recommend a complete uninstall and re-install before that. Unfortunately that often doesn't work.
That all sounds very daunting but taken step-by-step you might get lucky early.

Firefox won't open, have run Microsoft Security Essentials & Malwarebytes, nothing coming up.

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