Firefox won't open. Tried all the fixes and still no fix. Crash code is fefc6b11-303e-4e33-85f0-412e52110206. Please help if you can.

Firefox tries to open but all that comes up is the Mozilla Crash Reporter and can't open past this point.

Do a clean (re)install:
* Download a fresh Firefox copy from http://www.mozilla.com/firefox/all.html and save the file to the desktop.
* Uninstall your current Firefox version and remove the Firefox program folder before installing that copy of the Firefox installer.
* Don't remove personal data if you uninstall the current version.
* It is important to delete the Firefox program folder to remove all the files and make sure that there are no problems with files that were leftover after uninstalling.
See:
* [[Basic Troubleshooting]]

Similar Messages

Firefox won't open; tried all I found on this site; can't get in to disable add-ons.

Firefox will not open. Little wheel spins, then disappears. Nothing.
Re-started computer - several times.
Reinstalled Firefox. Nothing. Can't open in Admin. Can't open with double click or with right-click "Open".
Many fixes on this site suggest going to the Firefox button to disable add-ons - of which I have few - however since Firefox won't start, I can't try these options.
Can't get to my profile. (Have not changed my profile or add-ons for ages.)
This seems to have happened right after the most recent update.
I've read everything I can find on this website and other places, and can't make it work.
Can't find old Firefox on program list, thus can't uninstall old version - perhaps this occurred automatically with new Firefox download?.
Ran Spybot and deleted some adware and mal-ware. Still nothing. Ran Microsoft Security - nothing.
I'm running Windows 7.
I can't open the troubleshooting file offered below.
Firefox was working well until yesterday. Sigh. Can anyone help with this?

You can use one of these to start Firefox in Safe Mode:
*On Windows, hold down the Shift key while starting Firefox with a double-click on the Firefox desktop shortcut
*On Mac, hold down the Options key while starting Firefox
*Help > Restart with Add-ons Disabled
*https://support.mozilla.org/kb/Safe+Mode
Create a new profile as a test to check if your current profile is causing the problems.
Do a clean reinstall and delete the Firefox program folder before (re)installing a fresh copy of the current Firefox release.
Download a fresh Firefox copy and save the file to the desktop.
*Firefox 22.0: http://www.mozilla.org/en-US/firefox/all.html
Uninstall your current Firefox version, if possible, to cleanup the Windows registry and settings in security software.
*Do NOT remove personal data when you uninstall your current Firefox version, because all profile folders will be removed and you lose personal data like bookmarks and passwords from profiles of other Firefox versions.
Remove the Firefox program folder before installing that newly downloaded copy of the Firefox installer.
*(32 bit Windows) "C:\Program Files\Mozilla Firefox\"
*(64 bit Windows) "C:\Program Files (x86)\Mozilla Firefox\"
*It is important to delete the Firefox program folder to remove all the files and make sure that there are no problems with files that were leftover after uninstalling.
*http://kb.mozillazine.org/Uninstalling_Firefox
Your bookmarks and other personal data are stored in the Firefox profile folder and won't be affected by an uninstall and (re)install, but make sure that "remove personal data" is NOT selected when you uninstall Firefox.
If you keep having problems then also create a new profile.
*http://kb.mozillazine.org/Profile_folder_-_Firefox
*http://kb.mozillazine.org/Profile_backup
*http://kb.mozillazine.org/Standard_diagnostic_-_Firefox#Clean_reinstall
Do a malware check with some malware scanning programs on the Windows computer. 
Please scan with all programs because each program detects different malware.
Make sure that you update each program to get the latest version of their databases before doing a scan.
*Malwarebytes' Anti-Malware: http://www.malwarebytes.org/mbam.php
*SuperAntispyware: http://www.superantispyware.com/
*Microsoft Safety Scanner: http://www.microsoft.com/security/scanner/en-us/default.aspx
*Windows Defender: Home Page: http://www.microsoft.com/windows/products/winfamily/defender/default.mspx
*Spybot Search & Destroy: http://www.safer-networking.org/en/index.html
*AdwCleaner: http://www.bleepingcomputer.com/download/adwcleaner/ http://www.softpedia.com/get/Antivirus/Removal-Tools/AdwCleaner.shtml
*Kasperky Free Security Scan: http://www.kaspersky.com/security-scan
You can also do a check for a rootkit infection with TDSSKiller.
*Anti-rootkit utility TDSSKiller: http://support.kaspersky.com/5350?el=88446
See also:
*"Spyware on Windows": http://kb.mozillazine.org/Popups_not_blocked

Itunes won't open, tried all the suggestions here

Usual problem. itunes 6 loads once upon installation then no more. I double click, see the hourglass briefly and nothing more.
To speed things up, no I do not have any antivirus software running.
Yes, I've deleted that SC info file.
Yes I've been through the msconfig fudge and stopped other services and startup items.
And yes I've cleaned the system and reinstalled as directed countless times.
None of this works. itunes 6 is still frustrating me by not starting. I wish I'd checked these forums before upgrading as it sounds like a premature release.
Can anyone help me?
Thanks in advance,
TC

hi Scott!
Now when I try to launch, it says "ITunes cannot run because some of its required files are missing. Please reinstall iTunes."
you probably overshot with your system restore. that's the message people get when they system restore over top of an installation. installation entries for itunes and qt just get stripped out under those circumstances. here's a reference on what system restore does and doesn't do for you:
http://www.microsoft.com/technet/prodtechnol/winxppro/plan/faqsrwxp.mspx
best to uninstall completely and start again. try following these instructions:
first try heading to Windows Update to make sure you're up-to date in that regard. also
b make sure you have your antivirus and antispyware switched off during uninstalls and installs.
now use the instructions given here to completely remove your existing itunes and quicktime:
http://docs.info.apple.com/article.html?artnum=93976
if you run into trouble on the uninstall, use the Windows Cleanup utility:
http://support.microsoft.com/kb/290301/
then try a careful standalone QT 7.0.3 install. download and save the installer to the hard drive. we'll run the install from there rather than online.
b remember, security software switched off prior to the install:
http://www.apple.com/quicktime/download/standalone.html
then try an itunes install, taking the same precautions as you took for the qt install.
b if you get an error message at any step of the way, tell us which uninstall/install you got it on, what the error message says, and what error message numbers you get.
keep us posted.
love, b

TS3899 i have tried all the above and still cant send e mail from my i pad ????

I cannot send e mail from my i pad have checked outgoing smtp username and password and all correct any ideas would be greatly recieved.

Have you tried deleting the account, then restarting your ipad and then re add the account?

Java 7 release 25 will not work on Firefox 22 -- tried all the "fixes" and it works in IE and Chrome. What now?

The newest release of Java (7.0.250) simply will not run on Firefox 22. I have tried all the "fixes" posted on the Mozilla site -- enabled in both the browser and the Java control panel. The new release of Java works just fine in IE and Chrome.

Hello,
Certain Firefox problems can be solved by performing a ''Clean reinstall''. This means you remove Firefox program files and then reinstall Firefox. Please follow these steps:
'''Note:''' You might want to print these steps or view them in another browser.
#Download the latest Desktop version of Firefox from http://www.mozilla.org and save the setup file to your computer.
#After the download finishes, close all Firefox windows (click Exit from the Firefox or File menu).
#Delete the Firefox installation folder, which is located in one of these locations, by default:
#*'''Windows:'''
#**C:\Program Files\Mozilla Firefox
#**C:\Program Files (x86)\Mozilla Firefox
#*'''Mac:''' Delete Firefox from the Applications folder.
#*'''Linux:''' If you installed Firefox with the distro-based package manager, you should use the same way to uninstall it - see [[Installing Firefox on Linux]]. If you downloaded and installed the binary package from the [http://www.mozilla.org/firefox#desktop Firefox download page], simply remove the folder ''firefox'' in your home directory.
#Now, go ahead and reinstall Firefox:
##Double-click the downloaded installation file and go through the steps of the installation wizard.
##Once the wizard is finished, choose to directly open Firefox after clicking the Finish button.
Please report back to see if this helped you!
Thank you.

TS1398 My Wifi has completely gone, the option on the slider is greyed out, and the slider won't slide. Tried all the fixes on the forums, (except the fridge/frezzer method), none work. Grrrrr!

My Wifi has completely gone, the option on the slider is greyed out, and the slider won't slide. Tried all the fixes on the forums, (except the fridge/frezzer method), none work. Grrrrr! This has been an issue since installing new IOS! How long will it take apple to come up with a fix. My carrier offered me an early upgarde at a massively inflated monthly cost (how kind of them!).

My Wifi has completely gone, the option on the slider is greyed out, and the slider won't slide. Tried all the fixes on the forums, (except the fridge/frezzer method), none work. Grrrrr! This has been an issue since installing new IOS! How long will it take apple to come up with a fix. My carrier offered me an early upgarde at a massively inflated monthly cost (how kind of them!).

I'm having trouble connecting to apps, itunes store, internet on my iPhone 5 running iOS 7.0.4. I am currently connected to a perfectly running WiFI connection. Why am I not able to connect anything? I've tried ALL the fixes suggested. HELP!!!!!!!!!

I'm having trouble connecting to apps, itunes store, internet on my iPhone 5 running iOS 7.0.4. I am currently connected to a perfectly running WiFI connection. This just started happening today (2/19/14)! Why am I not able to connect anything? I've tried ALL the fixes suggested. HELP!!!!!!!!! BTW, I know my Wi-Fi connection is good because I'm using it on my desktop and other people in my office are also connected on their iPhones and desktops. Again, HELP!!!!

You may not really be connected to your WiFi network.
Your router may not have given your iPhone a valid IP address. Go to Settings > Wifi > your network name and touch the "i" to the right to see the network details. If the IP address starts with 169 or is blank then your router didn't provide an IP address and you won't be able to access the Internet.
Sometimes the fix can be as simple as restarting your router (remove power for 30 seconds and restart). Next, reset network settings on your iPhone (Settings > General > Reset > Reset network settings) and then attempt to connect. In other cases it might be necessary to update the router's firmware with the latest from the manufacturer's support web pages.
If you need more help please give more details on your network, i.e., your router make, model and version, the wifi security being used (WEP, WPA, WPA2), etc.

Firefox won't open when prompted the first time. Says "Not Responding". I have to hit cntrl/alt/del then try starting again. Sometimes multiple times.

Firefox won't open when prompted the first time. Says "Not Responding". I have to hit cntrl/alt/del then try starting again. Sometimes multiple times.

Sounds like a "hang at exit" problem. There are several possible causes for that error. See:
* How to stop the running Firefox process
** In Task Manager, does firefox.exe show in the '''Processes''' tab?
** See: http://kb.mozillazine.org/Kill_application
* What may cause Firefox to hang at exit
** http://support.mozilla.com/en-US/kb/Firefox+hangs (see "Hang at exit" section)
** http://kb.mozillazine.org/Firefox_hangs
** https://support.mozilla.com/en-US/kb/Firefox+is+already+running+but+is+not+responding
* You may need to try Firefox Safe Mode
** You may need to use '''Safe Mode''' to locate the problem: http://support.mozilla.com/en-US/kb/Safe+Mode
**Firefox Safe Mode is a diagnostic mode that disables Extensions and some other features of Firefox. If you are using a theme, switch to the DEFAULT theme: Tools > Add-ons > Themes '''before''' starting Safe Mode. When entering Safe Mode, do not check any items on the entry window, just click "Continue in Safe Mode". Test to see if the problem you are experiencing is corrected.
** If the problem does not occur in Safe-mode then disable all of your Extensions and Plug-ins and then try to find which is causing it by enabling '''one at a time''' until the problem reappears. '''You MUST close and restart Firefox after EACH change''' via File > Restart Firefox (on Mac: Firefox > Quit). You can use "Disable all add-ons" on the Safe mode start window.
** See the following for more information
*** http://support.mozilla.com/en-US/kb/Troubleshooting+extensions+and+themes
*** http://support.mozilla.com/en-US/kb/Troubleshooting+plugins
*** http://support.mozilla.com/en-US/kb/Basic+Troubleshooting

I have tried all the fixes in the "Managing the Flash Plugin" article on the support site, but am still unable to get the Flash bit to work for my favorite eMagazine, any thoughts?

I have tried all the fixes on the managing the Flash plugin website (uninstalled, reinstalled, updated plug in, etc) but I am still not able to access my subscription on my favorite digital magazine. I can view it in Internet Explorer and I can play Flash games on Facebook, etc. So I am at a lost as to where to try next. With it being on the old tower PC and not my new zippy laptop it is difficult to play with troubleshooting and with all the addons installed by my family I'm not sure what to delete or try again.

Did you post with the computer that gives problems or did you use another computer?
Try to uninstall and reinstall Flash.
See Flash Player uninstall: http://www.adobe.com/go/tn_14157 (this will remove the Firefox Flash plugin and the ActiveX control for IE)
Your above posted system details show multiple Java Console extensions.
You can uninstall (remove) the Java Console extensions and disable the Java Quick Starter extension as you do not need them to run Java applets.
See http://kb.mozillazine.org/Java#Multiple_Java_Console_extensions
http://www.java.com/en/download/help/quickstarter.xml - What is Java Quick Starter (JQS)? What is the benefit of running JQS? - 6.0
Disable the Java Quick Starter extension: Tools -> Addons -> Extensions
Control Panel -> Java -> Advanced tab -> Miscellaneous -> Java Quick Starter (disable)

I lost the connection between my MacBook Air and Bluetooth wireless speakers (Logitech) when updating to OS 10.7.4. Tried all the "fixes" I could find, no results!

I lost the connection between my MacBook Air and Bluetooth wireless speakers (Logitech) when updating to OS 10.7.4. Tried all the "fixes" I could find, no results! Can you help?

Error message as above and below:
'Send Message Error
The message could not be sent because connecting to SMTP server mail.btinternet.com failed.
The server may be unavailable or is refusing SMTP connections.' (etc.)
BT won't deal with this - they redirect me to a 'partner' who want to charge to discuss the problem. Nice, eh!

Firefox won't open/connect tp the internet. Explorer opens and connects. Windows firewall turned off. No other antivirus program running. Happened when I downloaded new Firefox update.

Firefox won't open/connect tp the internet. Explorer opens and connects. Windows firewall turned off. No other antivirus program running. Happened when I downloaded new Firefox update.

I had the same problem when i dl-ed a new anti-virus softward, but what I did help me reconnect Firefox again!
Here is what I did,
Go to open firefox browser-->option-->advanced-->network-->settings-->and change it to auto-detect proxy settings for this network!
It worked for you, hope it will work for you too =)!
Cheers

HT5318 I am unable to down load itunes and/or Quick Time. I am getting the message "not a valid 32bit win". I am operating on a 64bit system. I have tried all the fixes. what now?

I recently purchased the New IPad and am trying to sync to this computer. I need to download iTunes and /or Quick Time. Last night I tried downloading Quick Time and this morning it was still trying to load. iTunes will not download, but gives me the error code " not a 32bid win program" I am running a 64 bit system and have tried all the fixes that are listed. Now what. This is a Acer, Windows 7 64bid system.

iTunes will not download, but gives me the error code " not a 32bid win program" I am running a 64 bit system and have tried all the fixes that are listed.
Doublechecking. In the course of your troubleshooting to date have you worked through the following document?
iTunes: Windows reports that "iTunesSetup.exe is not a valid Win32 application"

ITunes doesn't see my iPad. Tried all the fixes, except reloading iTunes. I have the most current version of iTunes. Computer sees iPad as camera. Any ideas?

iTunes doesn't recognize my iPad. Computer just sees it as a camera. Tried all the fixes, except for reloading iTunes; I do have the most current iTunes available. Any ideas?

Nobody from Apple answers any questions here other than those that go longer than 24 hours without a response and all that those Apple people do is to direct users to kb articles that might help in given situations. It pretty much ends there. So don't expect "Apple" to hear your pleas.
if you want help from Apple, make an appointment at an Apple store and see if they can diagnose the problem for you. The only other thing that I could suggest is to connect your iPad to another computer running iTunes. If iTunes sees the iPad, then the issue is on your computer somewhere. If you try this, you want to turn off auto sync on the other computer. Launch iTunes and go to Edit>Preferences>Devices>Prevent iPods, iPhones and iPads from syncing automatically.

TS1389 Repeatedly asking to authorize a computer, but then says it is already authorized. I have tried all the fixes listed, nothing works! Now I can't sync my phone

Apple, why can't you fix this? I haven't even seen anyone from apple comment.
Every day that Jobs is gone, apple becomes more like Microsoft.
Does anyone have a fix? I have tried all the fixes short of a restore on my phone.

Hello Becky,
Thank you for the details of the issue you are experiencing with the explicit songs in iTunes. Have you checked to see if the explicit content is restricted in your iTunes Preferences?
If you have "Music with explicit content" checked under the Restrict menu, it will restrict music that is shared, on iTunes in the cloud, and music in the iTunes Store.
Use the steps in the following article to check these settings:
iTunes 11 for Windows: Restrict access to explicit content in the iTunes Store
http://support.apple.com/kb/PH12508
Thank you for using Apple Support Communities.
Best,
Sheila M.

Problems installing update 11.1.4 please help I have tried all the fixes that other users have suggested with no joy

Hi I am having problems with the latest update (11.1.4), I have unistalled and reinstalled that many times now I have lost count, I have also tried all the fixes that other users have suggested with no joy.
What is this msvcr80.dll file that is missing, also after unistalling and rebooting computer I get another message that states icudt49.dll is missing.
Please help

Oh, and I checked here http://support.apple.com/kb/HT3939 and you are correct!
I do have an iPhone 3G not a 3GS.
So does that mean that I cannot get any later software than iOS 4.2?

Firefox won't open. Tried all the fixes and still no fix. Crash code is fefc6b11-303e-4e33-85f0-412e52110206. Please help if you can.

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