Firefox wont close when accesed via a link from Thunderbird ussing HP w/win 7

I have a friend that purchased a new HP computer. It is running Win 7, 64 bit. He installed Firefox and Thunderbird just fine. When he is in Thunderbird and is reading email, if it has a link and clicks on it, it opens Firefox. When he closes it and tries to access Firefox (either through an email link or directly) Firefox will not open. The only way he can get it is to shut down and restart the computer. During shutdown, a message shows that Firefox is still running and asks to close it. He called HP support (yes India) and they told him that since the software didn't come installed on the computer, he was out of luck and would have to use Internet Explorer.

Ok, I have now gotten Reader 10 installed, can open files from my desktop but IE 9 keeps crashing when I try to open PDF files even though I exited and relaunched IE 9.  I did take ownership of all the folders containing Reader 10 and then clicked OK when I got the error notice about the shortcut being installed. I did make a copy of the crash error report and it reads as follows:
Problem signature:
Problem Event Name: APPCRASH
Application Name: iexplore.exe
Application Version: 9.0.8112.16421
Application Timestamp: 4d76255d
Fault Module Name: IEFRAME.dll
Fault Module Version: 9.0.8112.16440
Fault Module Timestamp: 4eb319a7
Exception Code: c0000005
Exception Offset: 001b174b
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 1033
Additional Information 1: 0a9e
Additional Information 2: 0a9e372d3b4ad19135b953a78882e789
Additional Information 3: 0a9e
Additional Information 4: 0a9e372d3b4ad19135b953a78882e789
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Any help is greatly appreciated!

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