Firefox4: every add-on/extension gives the same error: "Secure Connection Failed - The certificate is not trusted because no issuer chain was provided".
These are all certs from static.addons.mozilla.net. Even if I add a security exception it does not help
'''Secure Connection Failed
static.addons.mozilla.net:443 uses an invalid security certificate
The certificate is not trusted because no issuer chain was provided
(Error code: sec_error_unknown_issuer)
This could be an error with the servers configuration,...
If you have connected ...'''
Do you have something like BrowserSafe, Browser Safeguard, or Safeguard installed on your machine?
If so, get rid of it.
Similar Messages
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As it says, Chrome, Firefox, and Internet Explorer all give the certificate error message for any and every website attempted - including the Firefox add-ons page. The specific error is the "no issuer chain was provided".
1) This problem is not on my computer - it is on my mother's computer in another city. Therefore, I cannot attempt every little possibility without flying over there - I'm looking for things I can tell her to do over the phone. The problem started today. I've already given her the list of anti-malware programs to go install and run from here:
https://support.mozilla.org/en-US/questions/982393
Note that, of course, she will have to accept the security certificate override to get to these things - I hope this isn't bad.
2) The problem started after she tried to use Skype, it hung for a very long time and would never log on. So she tried to reinstall it - and she said she clicked through a number of agreement screens and believes she may have installed malicious 3rd party software. This is ridiculous, is Skype now putting malware on people's computers through these bogus 3rd party add-ons at installation? I suppose it is possible Skype was hanging because of some other problem - but she did manage to reinstall Skype and got it to work (but now her internet certificates won't).
3) She has BitDefender. I am aware that it says here:
https://support.mozilla.org/en-US/kb/connection-untrusted-error-message
that she should turn off SSL scanning. She turned it off, it did not solve the problem. She turned it off and restarted, it did not solve the problem. She has had it on for the past 6 months and it has never caused a problem.
4) In addition, BitDefender reported today that it stopped a malicious program called MySearchDial.exe from attempting something it shouldn't. We went through this removal guide:
http://malwaretips.com/blogs/start-mysearchdial-removal/
however, the software MySearchDial was never actually installed into the windows install list, and we did not find any addons/plugins in any of the browser lists (note that Firefox add-ons cannot be accessed with a certificate error, it gives the error message but DOES NOT give you the option to add an exception so you can't access the add-ons). The only thing we found was (a) MySearchDial was default in the IE search engine list, despite there being no add-on, and (b) MySearchDial.exe was in the temp folder (now deleted). I note that I had BitDefender scan the temp folder *before* I deleted MySearchDial.exe, and it claimed no threats were found. What? It was BitDefender that warned me of it in the first place!
5) Time and date are correct.
6) Checked the Win 7 install log, only Skype, Skype Click-to-Call, and (for some reason) Mircosoft Visual Studio 2010 and Visual C++ were installed or altered today. I got paranoid about Click-to-call and asked her to uninstall it, but it didn't solve the problem.
7) The OS is Win7 64bit Home.
Anything beyond endless Malware removal programs (via list linked above) that we should try?The only way to know what is going on is to retrieve the certificate and check who is the issuer.<br />
It is always possible that the server doesn't send the full certificate chain (intermediate certificates), so it might help to post a link to this website
Check the date and time in the clock on your computer: (double) click the clock icon on the Windows Taskbar.
Check out why the site is untrusted and click "Technical Details to expand this section.<br>If the certificate is not trusted because no issuer chain was provided (sec_error_unknown_issuer) then see if you can install this intermediate certificate from another source.
You can retrieve the certificate and check details like who issued certificates and expiration dates of certificates.
*Click the link at the bottom of the error page: "I Understand the Risks"
Let Firefox retrieve the certificate: "Add Exception" -> "Get Certificate".
*Click the "View..." button and inspect the certificate and check who is the issuer of the certificate.
You can see more Details like intermediate certificates that are used in the Details pane.
If "I Understand the Risks" is missing then this page may be opened in an (i)frame and in that case try the right-click context menu and use "This Frame: Open Frame in New Tab".
*Note that some firewalls monitor (secure) connections and that programs like Sendori or FiddlerRoot can intercept connections and send their own certificate instead of the website's certificate.
*Note that it is not recommended to add a permanent exception in cases like this, so only use it to inspect the certificate. -
The certificate is not trusted because no issuer chain was provided - firefox only
Hi,
I'm trying to get my website:
https://mgmt.pixafix.com/
and I'm getting the following error:
This Connection is Untrusted
mgmt.pixafix.com uses an invalid security certificate.
The certificate is not trusted because no issuer chain was provided.
(Error code: sec_error_unknown_issuer)
This is my website, and I've installed the certificate 2 month ago. I didn't check it using Firefox until now.
Firefox enter all other HTTPS website. All other browser entering my https domain with no warning.
Tested on 2 different machines:
Ubuntu - Firefox not working, Chrome - working fine (without any warning)
Mac - Firefox not working, Safari - working fine (without any warning)
I've tried the solutions described here:
https://support.mozilla.org/en-US/kb/connection-untrusted-error-message#w_the-certificate-is-not-trusted-because-the-issuer-certificate-is-unknown
And unable to use this solution because no firewall installed:
https://support.mozilla.org/en-US/kb/secure-connection-failed-error-message#w_the-certificate-is-not-trusted-because-no-issuer-chain-was-provided
Thanks in advance for any help,
ZivThanks sahilnmmt but it not helping.
I'm downloaded the EssentialSSLCA certificate and import it into firefox using:
Advanced > View certificate > Authorities > import
Didn't check any checkbox there.
Restarted my Firefox, and still getting the same message. -
I am working with Firefox 35.0 I get the security certificate error message of site name) uses an invalid security certificate. The certificate is not trusted because no issuer chain was provided. (Error code: sec_error_unknown_issuer).
This happens on each page that I go to. I can pull the page up with no problem with Explorer. Please Help. I don't have any security software that would be stopping or scanning SSL.Check the date and time and time zone in the clock on your computer: (double) click the clock icon on the Windows Taskbar.
Check out why the site is untrusted and click "Technical Details" to expand this section.
If the certificate is not trusted because no issuer chain was provided (sec_error_unknown_issuer) then see if you can install this intermediate certificate from another source.
You can retrieve the certificate and check details like who issued certificates and expiration dates of certificates.
*Click the link at the bottom of the error page: "I Understand the Risks"
Let Firefox retrieve the certificate: "Add Exception" -> "Get Certificate".
*Click the "View..." button and inspect the certificate and check who is the <b>issuer of the certificate</b>.
You can see more Details like intermediate certificates that are used in the Details pane.
If <b>"I Understand the Risks"</b> is missing then this page may be opened in an (i)frame and in that case try the right-click context menu and use "This Frame: Open Frame in New Tab".
*Note that some firewalls monitor (secure) connections and that programs like Sendori or FiddlerRoot can intercept connections and send their own certificate instead of the website's certificate.
*Note that it is not recommended to add a permanent exception in cases like this, so only use it to inspect the certificate. -
I am using site "https://www.ultimatix.net" for learning purpose. This site directs to another site for web based learning, which is "icalmscontent.ultimatix.net". It is giving error "icalmscontent.ultimatix.net uses an invalid security certificate.
The certificate is not trusted because no issuer chain was provided.
(Error code: sec_error_unknown_issuer)",
and there is no button to add exception. Please help.hello nitin2joy, the "add exception"-button is not accessible on framed pages for security purposes (to avoid phishing/impersonating by malicious sites).
in case the page you're trying to access is embedded in an iframe, right-click the error page, click on "this frame" > "show only this frame" and hopefully you can add an exception in the next step. this should only be necessary once if you choose to permanently store the exception. -
The certificate is not trusted because no issuer chain was provided
There is an archived thread with this question however in the many replies there isn't an explanation as to why this error is thrown on some systems and not on others and only on FireFox and not on Safari, Chrome, IE, FireFox (on Mac). Not on all Windows systems this error shows up but it shows in some window systems and in all the Linux systems that I have tried. So, is this a problem on the server or is it a FireFox problem?
You can get this certificate is not trusted error if server doesn't send a required intermediate certificate.
Firefox automatically stores intermediate certificates that servers send in the Certificate Manager for future usage.
If a server doesn't send a full certificate chain then you won't get an untrusted error when Firefox has stored missing intermediate certificates from visiting a server in the past that has send it, but you do get an untrusted error if this intermediate certificate isn't stored yet.
You can inspect the certificate chain via a site like this:
*http://www.networking4all.com/en/support/tools/site+check/ -
sir, each time when i open my browser i'm facing such type of error certificate and closing browser at the same instant. i don't know how to fix it please help me
Hi,
If you click on the certificate '''Details''' it would show the root Certificate Authority (the topmost one) and any intermediate CAs that signed/issued this security certificate. You would need at least the root CA certificate to be installed ('''Import''') and trusted in the Firefox certificate database ('''Tools '''('''Alt '''+ '''T''') > '''Options '''> '''Advanced '''> '''Encryption '''> '''View Certificates''' > '''Authorities'''), though sometimes depending on the server configuration you may need all the certificates in the hierarchy to be installed.
[https://support.mozilla.org/en-US/kb/Options%20window%20-%20Advanced%20panel?as=u Options > Advanced]
[https://support.mozilla.org/en-US/kb/Options%20window Options] -
It is suggested here (https://support.mozilla.org/en-US/questions/1021610) to check the website on networking4all.com
I performed the check and the results are pretty fine. See below:
http://www.networking4all.com/en/support/tools/site+check/report/?fqdn=happydemics.com&protocol=https
But Firefox still says it is untrusted. What's wrong with the certificate?hello rocketblr, the site isn't providing a full certificate chain that links the intermediate certificate that it uses to the root certificate trusted by the browser: https://www.ssllabs.com/ssltest/analyze.html?d=happydemics.com&hideResults=on&latest
(in this case it will depend on chance/if you have visited another site which used and implemented the same intermediate certificate properly).
please report that issue to the webmasters of this particular site...
http://wiki.gandi.net/en/ssl/faq#what_is_an_intermediate_ssl_certificate -
Mozilla shows this error for all site including Google. And after confirming security exception the site loads but without following any styling (css)
Help Me ..!! :(
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My iTunes parent control keeps giving me the same error message. “Parent control preferences could not be unlocked. You may need to reinstall iTunes. “I have uninstalled ant reinstalled iTunes that 4 time now and I still can’t get on. Can anyone help?
Experimental advice ... but, plausibly, the preference files containing the parental control setting may be damaged. If so, removing the iTunes preference files may help.
For the basic technique, see the "Remove iTunes preference files" section from the "User-specific troubleshooting" section of the following document:
iTunes for Windows Vista or Windows 7: Troubleshooting unexpected quits, freezes, or launch issues
To see those folders, you'll need to first set your PC to view hidden files and folders
In your Start menu, open Computer.
In your Organise menu, select Folder Options.
In the View tab, make sure that "Show hidden files and folders" is selected, and Hide extensions for known file types is unchecked.
Click OK.
Prior to doing the preference file rebuilds: Best to make a note of any custom preferences you have set up for your iTunes. (Rebuilding pref files returns preferences to their defaults ... so you'll likely have to set some of those custom preferences up again from scratch.) Also make a note of any third-party plugins/add-ons you have installed. You may have to reinstall those after the rebuilds.
Things to watch out for during the rebuilds
Rebuilding the preference files in the \Local\ location causes the iTunes license agreement to run. So you'll need to agree to that again.
Rebuilding the preference files in the \Roaming\ location causes the iTunes Setup Assistant to run. When prompted to do so, do not add files to your iTunes library. (Otherwise you'll end up with a library full of duplicates.) -
While downloading an album in from the Store, one song was interrupted. I have followed the instructions from apple about resuming the download, but every time I do so the same error message appears saying the download was interrupted. I am having no connection problems, have rebooted my computer, downloaded the lates version of iTunes, etc., yet nothing changes. Has anyone else experienced this, and are there any workarounds. Sadly the problem hit on one of the best songs of the album.
I had the same problem so (assuming under the Purchased items in the Store you have a song stuck at 'Downloading'):
I went to Music, then Artists.
From there I chose the album.
The song that failed to download had the cloud symbol next to it.
I clicked the cloud symbol and the song completed the download for me.
(Please note this was in iTunes for Windows - I expect it to be similar in iTunes for Apple)
Message was edited by: UbergeekRFC - parenthetical note added
Message was edited by: UbergeekRFC - added note about song stuck as downloading -
Hi. I d like to email a photo from iPhoto but I keep receiving the same error message saying that the combination username /password is incorrect so it won't send the email. How do I reset these parameters so I can email my pix? Thx
You have a number of things that will make this not work.
Your mailto link is not the way to go, take a look at this and it should get you on the right path.
http://www.paulgdesigns.com/learncontactform.php
On your action page, you can have it give the thank you message that you want. Having a seperate page saying they forgot to do something complicates matters more than you might wish at this point, and usually irritates people. however if you decide you want to go that way, look up "sticky forms". What this does is re-populate the fields when they have to go back to correct.
A better way would be to validate the information, you can use Spry if you want which is built into dreamweaver.
You also have in your html form this
enctype="multipart/form-data"
That is used for sending files, and since you are not, the form would not work, so you want to remove it.
Hopefully that will give you a starting point.
Gary -
I was downloading a app from the app store and it downloaded about 85% then gave an error message download failed but when I reopen the app store to the purchases the resume button show but when i click it the same error comes up failed to download
If you have more than one user account, these instructions must be carried out as an administrator.
Launch the Console application in any of the following ways:
☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
☞ Open LaunchPad. Click Utilities, then Console in the icon grid.
Select
/var/log ▹ install.log
from the hierarchical list on the left. If you don't see that list, select
View ▹ Show Log List
from the menu bar. Then select the messages from the last installation or update attempt, starting from the time when you initiated it. If you're not sure when that was, start over and note the time. Copy them to the Clipboard (command-C). Paste into a reply to this message (command-V).
If there are runs of repeated messages, post only one example of each. Don’t post many repetitions of the same message.
When posting a log extract, be selective. Don't post more than is requested.
Please do not indiscriminately dump thousands of lines from the log into this discussion.
Important: Some private information, such as your name, may appear in the log. Edit it out by search-and-replace in a text editor before posting. -
I keep getting the same error when connecting to itune for either update or download. error is we could not complete your itunes store request error 0x800B0101.
My OS is Windows Vista and using Internet ExplorerI keep getting the same error when connecting to itune for either update or download. error is we could not complete your itunes store request error 0x800B0101.
My OS is Windows Vista and using Internet Explorer -
regarding mountain lion server: clients experience intermittent service connections. the server system log has the following error- Client handshake failed (6):113: Server not accepting client connections. any suggestions would be greatly appreciated - thank you
Hi Jason
I was getting the same behavior after Apple support had me delete some plist files to get Airplay going. I was also getting the following error:
the error occurred while processing a command of type 'writesettings' in the plug-in 'server vpn'
I went into ~/Library/Preferences/ and /Library/Preferences/ and deleted every plist contating the word server. I had to re-set up my server (meaning walk through some intial steps) but all of my settings were still there after that and everything started working again.
Just a thought, obviously try at your own risk but it worked for me.
Kellen
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