Firewire not detected...

I plugged my external hard drive via fire wire into the back of my mac pro.
I plugged my Panasonic mini-dv camera into the front. When I boot up FCP, the computer/program doesn't recognize that a video device is plugged in.
Any way to activate that fire wire port on the front of the computer?

Any way to activate that fire wire port on the front of the computer?
It probably is activated. Try plugging your external hard drive to the front port.
If it works, then you know the problem is not the port.
Once you've determined that the port works, plug your camera into it.
Make sure the camera is in playback (VCR) mode, not camera mode.
As Nick suggests, you might need to try another cable.
In FCP, it may be necessary to choose an appropriate setup.
If you select Audio/Video Settings (command-option-Q),
you'll see tabs for Capture Settings and Device Control Settings.
Normally, these should be NTSC (DV and Firewire, respectively).

Similar Messages

URGENT FIREWIRE NOT DETECTED

Hi.
I've just bought a new intel iMac 2.66ghz and installed FCS.
I just attempted to capture from a dv tape for the first time and it came up with the message...
"unable to initialize tape deck, you may still log offline clips or use capture now"
when i attempt to use capture now it says..
"attempt to capture video without a video device selected. please select a video device in your capture presets and try again"
I have the capture settings set to Firewire PAL DV PAL 48khz Anamorphic
I am capturing off of a Panasonic NV-GS320 - I've captured off of this camera onto an iMac in the past (a white one, I'm assuming it was not an intel based)
When i try and check if the camera is detected in the system profiler it says "unable to list firewire devices" next to the word 'warning'
However when i have no firewire cable inserted it says nothing except the max speed.
Is my firewire not being detected or is faulty?
Can anyone help me please!? I have a project due in that i need to start but i cannot capture!
Any help would be Much appreciated

Have you done all of this:
In the FCP menu bar, go to Final cut Pro > Easy Setup. Choose DV PAL. Click OK.
Go to Sequence > Settings and click on "Load Sequence Preset". It will already be set to DV PAL, confirm by clicking OK. Make a new project file with these settings. Try capturing your material again.
What version of Final Cut Pro are you using ?

Firewire not detected by FCP with OS-X 10.4.10 (Tiger), worked fine w 10.3.

Hi all, hope some one can help, I just upgraded to Tiger OS (OX-X 10.4.10) from latest updated OS, now FCP dos not find the 720 x 480 Firewire Device for external video, I use an ADVC 110 converter that was working very well to "Print Video to Tape" on a betaca SP VTR, i readed most of the support pages, did the erase FC preferences on user folder, reinstalled FCP 4.5 (That is my FCP Version), also downloaded and installed the FCP 4.5 Update from the FCP Update Webpage, Also erased the complete FCP an all referenced files on my hard disk and reinstalled FCP, last i did was connect my Sony DSR 300 Camera and still FCP can't find it, It's only not detected on FCP, the computer DOES recognize both (ADVC and Camera) on the Firewire connection at System Proffiler, do you think that an OSX Clean Install would fix this ?

Before you updated to 10.4.10 did you do a search of these forum pages to discover what you were doing was going to be wrong? Evidently not. There are literally dozens of messages like yours warning of what would happen.
FCP 4.5 was optimized for OSX 10.3. Some people have been able to run it on OSX 10.4. But it's not designed to run with that.
Did you also update your Quicktime to 7.2? If so that will break many things. You must go back to Quicktime 6 with updates.

I connect video camera to mac mini, but not detected firewire

i have mac mini. I connect a video camera to my computer via firewire. i try capture video in fcp and imovi, but firewire not detected. when i open imovy and import video, then show the massage "camera not connected". please help me.

No, nothing will show on the desktop - that only happens with card-based cameras (which are usually connected via USB).
But, make sure your camera is turned on, and in playback mode. Do you have another Firewire cable you can test, in case that cable is bad? Try also the tips in this document:
http://support.apple.com/kb/TS1059#2
Matt

Video Camera not detected through Firewire

I've been having trouble connecting my video camera to my computer for importing video into Final Cut.
After some deduction, my main conclusion/concern is that when I hook up my Canon minidv camera to the computer via firewire 400, it fails to show up in the system profiler under hardware>firewire.
I first tried all sorts of hookup sequences (involving turning off/on cpu, off/on camera, off/on program, and plugging firewire at certain times) No luck. Final Cut could not detect camera.
Secondly, tried the same thing with iMovie, but same result.
Thirdly, I bought a new firewire cable. Still didn't work.
Then, I switched my Canon with my friend's Sony video cam. Same result.
What's confusing is my Mac Pro's firewire 400 port works. I connect a Maxtor external hard drive, it is recognized, and it mounts all the time without a problem (I can also see the drive's info through system profiler.) However, when I connect my camera to the comp, and open system profiler's firewire status, I get the spinning wheel for a bit, then it says "Warning: Unable to list FireWire devices." Sometimes I don't even get that message, and system profiler just stays the same saying "FireWire Bus>Built in Hub" as if nothing is connected at all.
I also tried daisy-chaining the camera through the recognized external hd to the comp. Though, when I attempted to check the status in system profiler, the computer froze and I had to hard shutdown. Not good.
I've attempted all I can think of. Any help and suggestions would be much appreciated. Thanks!

is the camera on apple's "approved" list? I forget where to find it but there is or was such a list. do you have any other fw devices connected? for whatever reasons, often cameras must be the only fw device connected. My first attempt would be to turn on the device and connect it with no other fw devices connected. If it did not work, I would begin my standard hardware trouble shooting which consists of booting from my clean system hd that I normally keep on a shelf. It is an HD image of my system as it came from Apple. In your case I'd get an HD and install a clean 10.4 on the HD (without updates) and try connecting after that. IF 10.4 works you could try updating to 10.4.11 and so forth. Doing this process requires two drives so you can keep a good working boot drive while continuing to update till there is a problem. This supposes it's a software issue. Doing some searching on your camera make/model and cross referencing with apple and firewire should give you an idea as to whether others are having trouble and whether it's a common problem or a software issue. If others are having no issues then hopefully it's software. Another option would be to get a deck. I use a basic dv deck and you might want to go that route too. it's a much better thing in the long run anyway and if you can afford it and can find a known-good deck it would save a lot of trouble shooting time and hassle. obviously get one you can return if it doesn't connect.

3rd Gen, XP SP2 only charges, does not detect, firewire

Hello, my ipod only charges when i plug it in. I tried it on a mac OSX Dual G5 and it only charges there also.
Windows does not even detect the ipod (or Mac OSX). I've tried several different cables. Uninstalling itunes, then rebooting.
Rebooted Ipod. still no luck. I also tried to remove firewire, then reinstall then reboot.
Any ideas? I even tried to clean the connections...
I have
Itunes 6.0.2.23
Windows XP SP2 with all patches.
oh, and the ipod plays music on its own fine... thanks

Nope, separate download.
If it is not detected on two different machines using different cables it looks like it's the iPod at fault. You've already tried a reset have you tried putting the iPod into forced disk mode (method varies depending on which gen of iPod you are using - look on the apple site for details)and then connecting - if neither OS can see it, it sounds like you've got a hardware problem. Sending it back to apple for repair (or taking it in to an apple shop) may be your only option. You might want to try running the Updater, but if neither machine can see the iPod then it probably won't see it either.

Macbook Pro Not detecting my FireWire

Hello,
I just had an accident a few months ago that caused many of the ports of my MacBook Pro to be crushed, however, i had the ports and logic board replaced so it should be working now. However, when i plugged in my FireWire to import a video i had shot on my Camcorder, the camera detected the FireWire but my Mac did not. I tried rebooting to solve the issue, but for some reason my Mac is not detecting the FireWire at all. The FireWire is an Apple WireFire 800 and the camera it is connected to is a Canon VIXIA HV30. I need to use my FireWire for University Classes and an internship i have. How can i fix this?

This camera is supported. You need a Firewire Cable. For FW400, you need a 4 pin to 6 pin cable. For FW 800 you need 4 pin to 9 pin cable. When going down from 6 pins (or 9) to 4, you lose the pins that provide power. So your camcorder must be plugged in to wall power (not batteries). Make sure your camcorder is in Playback mode.
Open iMovie. If it is not detected automatically in a miinute or two, try clicking on the camera icon at the left of the middle bar.

Firewire 800 PCI-E Card not detected

Hi Everyone,
I just add a new pci-e card to my G5 and...it's not detected! it's a Pci Express card with 2 firewire 800 and 1 firewire 400 from Apiotek (mac OSX ok) with a T.I Chipset.
I did a reset-nvram and a reset-all from Open Firmware but nothing seems to work.
any suggestion?
I add a 4 USB card Pci-Express (Sonnet) and dat card works so I assume that I need o activate something in order to make my Firewire card detected by the G5.
I really need your help.
regards

Hi,
It's a PPC G5 Quad (4x2,5Ghz) with 7Gig of Ram.
Yes i try to plug un external device (external hard disc, audio card (rme fireface 800))
in fact When I go to the system info this is what I got for this card: pci-bridge :
Type : pci
Bus : PCI
Logement : SLOT-2
Identifiant du fournisseur : 0x104c
Identifiant du périphérique : 0x8231
Identifiant de révision : 0x0003
but no more.
so I assume that the card is well plug but I need something else to make it work?
just let me know,
regards

Audigy(1) Platinum PCI Not Detected By Installation CD In New Desk

Hello, I just updated to a new computer and pulled my Audigy Platinum SB0090 (with the front dri've panel) out of my old system and installed it in my new systemell E52 (AMD dual core)Windows XP SP23GB memory?) I disabled the onboard sound in the BIOS.2) Installed the Audigy Sound PCI card and dri've panel.3) Upon boot, Windows XP installs the Firewire and Gameport automatically. I tell it "no" when it prompts my to install audio device drivers.4) I try to install the current Audigy Platinum drivers from here, SBAX_WBUP2_LB_2_09_006, but it tells me no Audigy is detected and won't install.5)?I try to install the drivers from my original installation CD (PN: 220ML0003067) and am also?told that my?Audigy is not detected.6) The new PC has two PCI slots, 3 and 4. is PCIe6, 2 is PCIe. I've tried both PCI slots to no avail. The BIOS shows an audio device in whatever slot it is in. Partial Solution:7)? I went ahead a told Windows XP to search for drivers and it'sdid find?them on the original installation CD and installed them. I now have basic operations, but no dri've panel access. However, both installers above still cannot detect the Audigy. In Device Manager I now show:- Sound, video and game controllers-- Audio Codecs-- Creative Audigy Audio Processor (WDM)-- Creative Gameport-- Legacy Audio Drivers-- Legacy Video Capture Devices-- Media Control Devices-- Video Codecs?All of the above devices are working properly. Apparently I will not be able to easily get these installers to work. Is there a way I can manually?install the drivers neccessary to get current and full functionality of my Audigy and front dri've panel?Thanks

This is my view. It's all OK. It looks?if the Plug And Play function doesn't work. IRQ 0?Timer di sistema?OK
IRQ ?PS/2 Keyboard?OK
IRQ 4?Porta di comunicazione (COM)?OK
IRQ 6?Controller disco floppy standard?OK
IRQ 8?Orologio di sistema CMOS a tempo reale?OK
IRQ 9?Sistema compatibile ACPI Microsoft?OK
IRQ 9?SCSI/RAID Host Controller?OK
IRQ 3?Coprocessore matematico?OK
IRQ 5?Intel(R) ICH8 Family SMBus Controller - 283E?OK
IRQ 6?Intel(R) P965/G965 PCI Express Root Port - 29A?OK
IRQ 6?ASUS X950 SeriesOK
IRQ 6?Intel(R) ICH8 Family USB Uni'versal Host Controller - 2834?OK
IRQ 6?Intel(R) ICH8 Family PCI Express Root Port - 283F?OK
IRQ 7?Intel(R) ICH8 Family USB Uni'versal Host Controller - 2835?OK
IRQ 7?Intel(R) ICH8 Family PCI Express Root Port 6 - 2849?OK
IRQ 7?Generic Marvell Yukon Chipset based Ethernet Controller?OK
IRQ 8?Intel(R) ICH8 Family USB2 Enhanced Host Controller - 283A?OK
IRQ 8?Intel(R) ICH8 Family USB Uni'versal Host Controller - 2832?OK
IRQ 9?Intel(R) ICH8 Family USB Uni'versal Host Controller - 283?OK
IRQ 9?Intel(R) 8280HR/HH/HO SATA RAID Controller?OK
IRQ 2?Controller host Texas Instruments IEEE 394 compatibile OHCI?OK
IRQ 22?Creative Audigy Audio Processor (WDM)?OK
IRQ 23?Intel(R) ICH8 Family USB Uni'versal Host Controller - 2830?OK
IRQ 23?Intel(R) ICH8 Family USB2 Enhanced Host Controller - 2836?OK
IRQ 23?Controller host OHCI compatibile IEEE 394?OK
IRQ 23?Hauppauge WinTV-HVR 67xxx Capture Device?OK

Photo Downloader does not detect Thunderbolt connection. Help!

I am using Bridge CS5.1 on MacBook OSX 10.8.3. I bought a Seagate Thunderbolt Adapter which works with 2.5" eSATA hard drives (Seagate Backup Plus). Instead of connecting a 2.5" eSATA to this Thunderbolt Adapter to my Mac, I am doubling this thunderbolt connection as a CF card reader by swapping the eSATA portable drive with a CF to eSATA Adapter instead. Photo Downloader does not detect anything connected through thunderbolt!?
When the CF card or portable drive is connected via the TB adapter, it appears in Bridge and Finder. The Canon's Image Browser (Memory Card Utility) detects only the CF card (not the portable drive) as a Camera and downloads the images from the CF card via the thunderbolt adapter with no issues. I would prefer Bridge to download the images due how the folder names are created by Bridge. (I have been using Bridge for few years now and dont want to change the naming convention. Can't seem to find a way for Canon to name it exactly the same as Bridge. It does YYYY_MM_DD amd I cant get rid of the underscores in Canon's software)
How can I get Photo Downloader (File: Get Photos from Camera...) on Bridge CS5.1 to detect the Thunderbolt connection as a Camera?
Excuse my messy desk, here's a pic of the set up with the CF card plugged into the CF to eSATA adapter : and onto the Seagate TB Adapter. and the TB cable goes into the Mac

It works perfectly well. My issue is getting Adobe Bridge 5.1 to recognise the CF card via thunderbolt in photo downloader.
Despite having bought a MacPro just a few months ago I still have no Thunderbolt connection so i can't confirm this.
I do know Photodownloader has not changed a bit since it was presented long time ago and definitively needs a lot of improvement.
It is very possible that Photodownloader is not capable detecting thunderbolt connections and Canon software doing so does almost proof APDL does not do so.
You can try to dive in the user library (by default hidden, use menu Go and press option to reveal it) and in the folder preferences find and delete the Photodownloader plist file manual.
restart photodownloader and try again.
The other option is to use a USB 3.0 or Firewire (both also pretty fast).
The third option is to use Bridge itself for renaming the files you imported manual. Using the sort order creation date and batch rename use the option for shot date (yymmdd-number or other info) and either organize with stacks or create folders.
There is also a nice app (not free but cheap called 'big mean folder machine" from the same team that offers 'A better finder rename'.
Both offer plenty of options that makes life easier, such as producing folders with specific naming and order in no time

IBook Not Detecting Internal Hard Drive

So, this morning my computer started acting slowly, and apps started freezing. I restarted, and to my horror found that it wouldn't boot. It starts, and the screen is gray, but then nothing happens. I have discovered that the problem must be the iBook not detecting the hard drive. I booted into a linux live CD, and found that it could access the HD. Then when I turned my comp off, and went into select boot drive mode by holding option on startup, I found that no hard drives were listed to boot from. I have also tried connecting to my computer via firewire from another computer, and that couldn't detect it either. What is the problem here? I am becoming very nervous all my work is on there. Thanks for the help.

Try booting from the Apple Restore disk and run the Apple Hardware Test that is on that disk. I fear that it may confirm a failure of your hard drive, but you never know until you try.

Hi, my computer is not detecting any display, i'd been having this problem since i connected my computer to a tv, the tv burned up, and after that my port doesn't detect anything at all?? Was that the problem can I fix it.I have the lion 10.7.5.

Hi, my computer is not detecting any display, i'd been having this problem since i connected my computer to a tv, the tv burned up, and after that my port doesn't detect anything at all?? Was that the problem can I fix it.I have the lion 10.7.5. Dont know if I changed settings or something.

Hello,
It isn't the fw in Network you want o use or look at, that's for something completely different.
My first suspect is the Power Adapter on the LaCie has gone.
At the Apple Icon at top left>About this Mac, then click on More Info, then click on Hardware>Firewire, what is listed there?
Reset the Firewire bus
If your Firewire or USB isn't recognizing any device. A solution which has worked for some whose hard drive became invisible in 10.4 was simply to follow these four steps to reset the Firewire/USB bus:
1. Shut the machine down.
2. UNPLUG the power lead to the computer and any firewire/USB drive or devices.
3. leave it for 10 minutes.
4. Connect back up and reboot.
http://www.macmaps.com/firewirebug2.html

AirPort does not detect networks, unless another network connection is made

I've just done a clean install of OS 10.5 to see if this problem was software related, but it persists.
AirPort does not detect any network the computer is near (tested in various locations) normally, but when connecting to a network via Ethernet or to another Mac via Firewire to use network sharing, it can update and load web pages as normal. A strange quirk I've noticed though, whenever connecting with ethernet or firewire, AirPort will suddenly detect the network! It still can't quite connect to WiFi properly though. While still connected through firewire or ethernet, it will have no connectivity through a self-assigned IP. If it is disconnected from ethernet and firewire again, the wireless network will still show up in a re-scan for networks but it will fail to connect.
I've opened the computer up to ensure that the airport extreme card is seated properly as well, and that the antenna cable is secured properly.
Any ideas as to what the issue is? Should I look into replacing the AirPort Extreme card?

Got no answer on my original post, so I went ahead with ordering a replacement AirPort card on eBay (item #130487488014). Once installed, the iMac was able to detect and connect to networks normally... but was still unable to load any web pages. I tried on secured and unsecured networks as I did previously, and plugging directly into the router and into my Macbook Pro via firewire, with the same results as before. Safari loads pages when connected with an ethernet or firewire cable, but will not load pages on WiFi alone. I can attempt to access a router setup page via WiFi, and am prompted for a username/password, but the page itself never manages to load.
Any clues as to what may be going on here?!

Why windows 8 consumer preview is not detecting my cd/DVD drive?

I installed windows 8 consumer preview on my imac. I installed all the latest drivers successfuly but the os is not detecting the cd drive. What should I do?

Did you use the SETUP method? or the ISO method? and did you do a clean install?
I've installed 8 on 3 systems, all clean installs - I learned the hard way with 8 DP that an upgrade isn't a good choice.
It detected your DVD to install Windows, right?
This is a PUBLIC preview and no one needs NDA for using it.
Seeing that you said "CD" I take it this is external and not internal? USB? Firewire? SuperDrivie? Some people can't use their superdrive when placed in an external USB/FW case in order to boot and install Windows 7. And that is not a Winidows issue so much as an Apple issue with not supporting a normal Windows feature.
Maybe you installed something? and CD stopped after that? Not all programs and drivers are and even if you "successfully installed" Apple drivers, not to say they are safe to use on your system.

Sad icon = computer does not detect = cannot put into disc mode !

hey,
my ipod photo at the moment won't turn on. the best i can do is plug it in to either my pc or the electricity supply, or reset it, so the apple logo comes up, however it only lasts for a few seconds and the sad face icon appears, directing you to www.apple.com/support.
i tried the first 4 r's and got onto the restoring one. but the updater will not detect the ipod. i think it is because my ipod is not in disc mode, but i cannot put it into disc mode - i can do the first step and resetting it, but then when i click the play/pause button and the select button nothing happens.
this problem has severly cheesed me off, and am very desperate to have a working ipod again!!!! please please help if you can!!!!
thanks a lot, leon

Hello,
If a sad iPod icon or an exclamation point and folder icon appears on your iPod’s screen, or with sounds of clicking or HD whirring, it is usually the sign of a hard drive problem and you have the power to do something about it now. Your silver bullet of resolving your iPod issue – is to restore your iPod to factory settings.
http://docs.info.apple.com/article.html?artnum=60983
If you're having trouble, try these steps at different levels one at a time until the issue is resolved. These steps will often whip your iPod back into shape.
Make sure you do all the following “TRYs”
A. Try to wait 30 minutes while iPod is charging.
B. Try another FireWire or USB through Dock Connector cable.
C. Try another FireWire or USB port on your computer .
D. Try to disconnect all devices from your computer's FireWire and USB ports.
E. Try to download and install the latest version of iPod software and iTunes
http://www.apple.com/ipod/download/
http://www.apple.com/itunes/download/
F. Try these five steps (known as the five Rs) and it would conquer most iPod issues.
http://www.apple.com/support/ipod/five_rs/
G. Try to put the iPod into Disk Mode if it fails to appear on the desktop
http://docs.info.apple.com/article.html?artnum=93651
If none of these steps address the issue, you may need to go to Intermediate level listed below in logical order. Check from the top of the lists to see if that is what keeping iPod from appearing on your computer in order for doing the Restore.
Intermediate Level
A. Try to connect your iPod with another computer with the iPod updater pre-installed.
B. Still can’t see your iPod, put it in Disk Mode and connect with a computer, instead of doing a Restore on iPod Updater. Go and format the iPod instead.
For Mac computer
1. Open the disk utility, hope your iPod appears there (left hand side), highlight it
2. Go to Tab “Partition”, click either “Delete” or “Partition”, if fails, skip this step and go to 3
3. Go to Tab “Erase” , choose Volume Format as “MAC OS Extended (Journaled), and click Erase, again if fails, skip it and go to 4
4. Same as step 3, but open the “Security Options....” and choose “Zero Out Data” before click Erase. It will take 1 to 2 hours to complete.
5. Eject your iPod and do a Reset
6. Open the iPod Updater and click “Restore”
For Window computer
Go to folder “My Computer”
Hope you can see your iPod there and right click on the iPod
Choose “Format”. Ensure the settings are at “Default” and that “Quick Format” is not checked
Now select “Format”
Eject your iPod and do a Reset
Open the iPod Updater and click “Restore”
In case you do not manage to do a “Format” on a window computer, try to use some 3rd party disk utility software, e.g.“Partition Magic”.
C. Windows users having trouble with their iPods should locate a Mac user. In many cases when an iPod won't show up on a PC that it will show up on the Mac. Then it can be restored. When the PC user returns to his computer the iPod will be recognized by the PC, reformatted for the PC, and usable again. By the way, it works in reverse too. A Mac user often can get his iPod back by connecting it to a PC and restoring it.
Tips
a. It does not matter whether the format is completed or not, the key is to erase (or partly) the corrupted firmware files on the Hard Drive of the iPod. After that, when the iPod re-connected with a computer, it will be recognized as an fresh external hard drive, it will show up on the iPod updater.
b. It is not a difficult issue for a Mac user to find a window base computer, for a PC user, if they can’t find any Mac user, they can go to a nearest Apple Shop for a favor.
c. You may need to switch around the PC and Mac, try to do several attempts between “Format” and “Restore”
http://discussions.apple.com/thread.jspa?messageID=2364921&#2364921
Advance Level
A. Diagnostic mode solution
If you have tried trouble shooting your iPod to no avail after all the steps above, chances are your iPod has a hardware problem. The iPod's built-in Diagnostic Mode is a quick and easy way to determine if you have a "bad" iPod.
You need to restart your iPod before putting it into Diagnostic Mode. Check that your hold switch is off by sliding the switch away from the headphone jack. Toggle it on and off to be safe.
Press and hold the following combination of buttons simultaneously for approximately 10 seconds to reset the iPod.
iPod 1G to 3G: "Menu" and "Play/Pause"
iPod 4G+ (includes Photo, Nano, Video, and Mini): "Menu" and "Select"
The Apple logo will appear and you should feel the hard drive spinning up. Press and hold the following sequence of buttons:
iPod 1G to 3G: "REW", "FFW" and "Select"
iPod 4G+ (includes Photo, Nano, Video, and Mini): "Back" and "Select"
You will hear an audible chirp sound (3G models and higher) and the Apple logo should appear backwards. You are now in Diagnostic Mode. Navigate the list of tests using "REW" and "FFW". The scroll wheel will not function while in diagnostic mode. For further details on Diagnostic mode can be found at http://www.methodshop.com/mp3/ipodsupport/diagnosticmode/
Try to do the 5in1, HDD R/W and HDD scan tests. Some successful cases have been reported after the running the few tests under the Diagnostic mode. In case it does not work in your case, and the scan tests reports show some errors then it proves your iPod has a hardware problem and it needs a repairing service.
B. Format your iPod with a start disk
I have not tried this solution myself, I heard that there were few successful cases that the users managed to get their iPod (you must put your iPod in disk mode before connecting with a computer) mounted by the computer, which was booted by a system startup disk. For Mac, you can use the Disk Utility (on the Tiger OS system disk), for PC user, you can use the window OS system disk. Try to find a way to reformat your iPod, again it does not matter which format (FAT32, NTFS or HFS+) you choose, the key is to erase the corrupted system files on the iPod. Then eject your iPod and do a Reset to switch out from Disk Mode. Reboot your computer at the normal way, connect your iPod back with it, open the iPod updater, and hopefully your iPod will appear there for the Restore.
If none of these steps address the issue, your iPod may need to be repaired.
Consider setting up a mail-in repair for your iPod http://depot.info.apple.com/ipod/
Or visit your local Apple Retail Store http://www.apple.com/retail/
In case your iPod is no longer covered by the warranty and you want to find a second repairing company, you can try iPodResQ at your own risk
http://www.ipodresq.com/index.php
Just in case that you are at the following situation
Your iPod warranty is expired
You don’t want to pay any service charges
You are prepared to buy a new one
You can’t accept the re-sell value of your broken iPod
Rather than leave your iPod as paper-weight or throw it away.
You can try the following, but again, only do it as your last resort and at your own risk.
Warning ! – It may or may not manage to solve your problem, and with a risk that you may further damage your iPod, which end up as an expensive paper weight or you need to pay more higher repairing cost. Therefore, please re-consider again whether you want to try the next level
Last Resort Level
1. . Disconnecting the Hard Drive and battery inside the iPod – Warning !! Your iPod warranty will be waived once you open the iPod.
In Hong Kong there are some electronic shops offering an iPod service for Sad iPod, the first thing they do is to open up the iPod’s case and disconnecting the battery and the Hard Drive from the main board of the iPod. Wait for 5-10 minutes and reconnecting them back. The reason behind which I can think of is to do a fully reset of a processor of the iPod. In case you want do it itself and you believe that you are good on fixing the electronics devices and have experience to deal with small bits of electronic parts, then you can read the following of how to open the iPod case for battery and HDD replacement (with Quicktimes)
http://eshop.macsales.com/tech_center/index.cfm?page=Video/directory.html
2.Press the reset button on the Hard Drive inside the iPod – Suggestion from Kill8joy
http://discussions.apple.com/thread.jspa?messageID=2438774#2438774
Have I tried these myself? No, I am afraid to do it myself as I am squeamish about tinkering inside electronic devices, I have few experiences that either I broke the parts (which are normally tiny or fragile) or failed to put the parts back to the main case. Therefore, I agree with suggestion to have it fixed by a Pro.
2. Do a search on Google and some topics on this discussion forum about “Sad iPod”
What should I do with my iPod? Send it or keep it?
http://discussions.apple.com/thread.jspa?threadID=469080&tstart=0
Strange error on iPod (probably death)
http://discussions.apple.com/thread.jspa?threadID=435160&start=0&tstart=0
Sad Face on iPod for no apparent reason
http://discussions.apple.com/thread.jspa?threadID=336342&start=0&tstart=0
Meeting the Sad iPod icon
http://askpang.typepad.com/relevanthistory/2004/11/meeting_thesad.html#comment-10519524
Sad faced iPod, but my computer won’t recognize it?
http://discussions.apple.com/thread.jspa?messageID=2236095#2236095
iPod Photo: unhappy icon + warranty question
http://discussions.apple.com/thread.jspa?messageID=2233746#2233746
4th Gen iPod Users - are we all having the same problem?
http://discussions.apple.com/message.jspa?messageID=2235623#2235623
Low Battery, and clicking sounds
http://discussions.apple.com/thread.jspa?messageID=2237714#2237714
Sad faced iPod, but my computer won’t recognize it
http://discussions.apple.com/thread.jspa?messageID=2242018#2242018
Sad iPod solution
http://discussions.apple.com/thread.jspa?threadID=412033&tstart=0
Re: try to restore ipod and it says "can't mount ipod"
http://discussions.apple.com/thread.jspa?threadID=443659&tstart=30
iPod making clicking noise and is frozen
http://discussions.apple.com/thread.jspa?messageID=2420150#2420150
I am not suggesting that you should follow as well, but just read them as your reference. You are the person to make the call.

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