Firewire transfer problems on brand new Ibook...HELP

I just fired up my new Ibook for the first time. One of the first thing it asks is weather you want to retreive your info from your old computer. I said yes. I attached the firewire from my new Ibook to my old G3 b/w computer. I held down the "T" as it asked and then waited for the "firewire logo" to appear on my old computer screen. Well, it never did. I restarted and held down the "T" again. Still nothing. I really need all my info off the old computer. Could my firewire its self be bad? Am I doing something wrong? HELP.
A follow up question will be , once I get the "firewire" logo on my screen, how do I transfer the address book, etc.
thanks in advance

If the Blue & White G3 has Mac OS X 10.1 or newer, you could use an application like Carbon Copy Cloner to clone all of your files to an external FireWire hard drive. You could then attach the FireWire hard drive to your new iBook and transfer your files. You do not have to transfer all your files the very first time you startup your new Mac. Take a look at Knowledge Base Article #25773.
The iBook does not require a "crossover" Ethernet cable if you're going to transfer files between it and another computer. Check out Knowledge Base Article #42717.
-Doug

Similar Messages

IMOVIE08/IPHOTO08 TRANSFER PROBLEM QUESTION... HELP HELP HELP!!!

IMOVIE/IPHOTO TRANSFER PROBLEM QUESTION... HELP HELP HELP!!!
much like the email above, i am having trouble importing movies --all taken with my same nikon camera and uploaded to iphoto-- from iphoto08 to imovie08. i did a software update today and half the movies i wanted from iphoto, somehow, ended up on imovie. not the half i need to work with, by the way. just came back from christmas with the family. the first time my dad has seen my son. the first time my wife has seen my dad. lots of pictures. my dad wants copies. i got great ideas about making him a DVD... in imovie, i choose, "import movies", follow the steps, create a new event AND... no movie clips show up in my new event... BUT, when i click "mac HD" on my desktop and go the "imovie events", i see the movies is just supposedly imported to imovie as files and can watch them. doesn't help me much when trying to create a movie to send to my dad. no video is played in imovie. HELP HELP HELP!!! i went so far as to trash my 15 movies from iphoto because i thought perhaps the computer was seeing them as photos and not movies. right now my vacation movies are on my desktop. how can i get them to show up in imovie and start my project? HELP HELP HELP!!!

I think you have set your iPod to an option which everytime you connect it to itunes, it will delete all songs on it and replace it with songs currently in your library. What you need to do is click on the ipod on the sidebar, and on the bottem of the new page click the tick box that says "Manually manage music and video". That way you can delete old songs from your computer and they will stay on your ipod everytime you connect it. Hope that helps ^_^
Windows XP Pro

Having problems with brand new battery installed...Help please!

Here's my problem. I just recently replaced the battery on my 13" Macbook. The brand new battery ordered from Apple arrived on Saturday and up until last night everything was great. Now all of a sudden the computer is doing the same things it did with the old battery. I am getting the green light on the MagSafe Adapter even though the battery is not fully charged. I am also alternating between "Not Charging" on the battery icon and a "X" on the icon.
I did some reading and tried resetting the PRAM and SMC. I even uninstalled Leopard and reinstalled Tiger (updating everything afterwards), thinking maybe it was a software issue. (I just recently installed Leopard and hoped it was just a bad install.) None of that really seems to work.
There is one slight exception- the SMC reset. After I do the SMC reset I get the amber light from the adapter, the icon shows charging and all is well for about 15 to 30 minutes. Then I am back at square one.
I was wondering if anyone had any suggestions or ideas on what could be going on. Any help would be greatly appreciated! Thanks!
Message was edited by: luckylindyhopper

It seems like you have eliminated all the easy fixes for your problem - what is left is the computer itself. Call Apple (800-275-2273) and explain the troubleshooting you have already done. They should set up a repair for your computer. If it is out of warranty you may have to pay for the repair.
Best of luck.

Big Problem with brand new iPod please help ME!!

Hi, I just today got a brand new iPod. I pluged it into my computer and put on about 700 songs immediatly. Then, I tried to put video on my iPod. It said it would not do this because it's not the right type of iPod. But it is a 5th Gen. iPod and it can play video. Anyway, I installed the latest iPod updater. Now, it says to install the new iTunes 6.01. So I tried but it says my disk is full. It is not full. Also, do I have to keep my previous "iPod for windows" files that are occupying space on my disk?

Kenny,
If you can back your songs up, and you have not rated a slew of them already, it might be a good idea to uninstall iTunes, then reinstall it and use the ipod updater to wipe the iPod. Just make sure you download and install 6.01 before you plug the iPod in. Maybe that will get you past the disk full problem. Just something to try.

Plethora of problems on brand new mid 2010 13" MacBook Pro

This computer is about a month old and has been behaving very strangely since just a few days into its life.
Symptoms:
1. Computer would freeze or otherwise become unresponsive after being woken from sleep.
2. Music would keep playing long after iTunes has been shut down. Repeatedly starting up iTunes again and shutting it down only produced an additional layer of sound. Only remedy was to reboot.
3. Freeze (I gave up waiting after half an hour) on the boot HD choice screen for Bootcamp with Windows 7. It would keep displaying the 2 hard drives on a grey background, fans would spin up, northbridge felt incredibly hot. After about 5 attempts with booting directly into Windows 7 from Mac OS X from the System Preferences > Startup Disk pane, the choice screen started working properly.
4. Safari 5 sometimes slows down and/or beachballs, plus often crashes while browsing casually. I have not been able to find the source of this problem. It's not Flash, not embedded Quicktime video, I don't know what it is.
5. Computer would randomly adjust keyboard backlighting and screen brightness without any change in light conditions, in the middle of the night for example. Manually adjusting screen brightness right after waking the laptop from sleep recently froze it indefinitely.
6. Mouse cursor sometimes lags for a second or so, only to recover in performance.
*I tried to fix the problem:*
1. Running all the latest software possible, on every front, down to plug-ins and 3rd party apps. Never attempted any system modifications, themes, or other mods.
2. Checked HD with Disk Utility, repaired permissions. Same again, but with Drive Genius 3. No problems were detected.
3. I have reset my PRAM and the SMC/PMU.
Results:
1. Fan now speeds up uncontrollably and randomly almost up to the maximum 6200 rpm. I have never, ever, witnessed such speeds before under any amount of load. This can occur while browsing the Finder, while watching HD video off Youtube with ClickToFlash, or while looking at simple text webpages. The fan would never spin up this much before, not even while attempting to watch 4K video in Flash which I suppose is quite taxing.
2. None of the other problems have gone away.
3. In Windows 7, I still got solid gaming performance, although I have obviously never let it fall asleep under Windows in sheer fear of what might occur. I have not tried running Windows after the PRAM and SMC/PMU reset yet.
Questions:
1. Is this normal to occur on a brand new laptop? If it isn't, what can I do to fix it?
2. If there is nothing else I can do, how can/will Apple help me? I am tired of not being sure whether or not my computer will perform or not, and I need it for things like rushed coursework and presentations.
Thank you all for your advice in advance. I am truly frustrated and will appreciate all the help I can get.

Since waking it up 2 hours ago, I can no longer use the MacBook Pro in OS X. It unavoidably freezes right after connecting to the internet.

Win7 black-screen-hanging-cursor problem on brand new rMBP

I am sorry but a face a problem similar to (surprisingly) many in this thread.
I have a brand new rMBP 15'' with bootcamp Win7 installed (90GB partition). Installation went painless ONLY with a fresh Yosemite 10.10.3 installation, otherwise I fell into said black screen-hanging cursor trap already during installation. After installation I could enter Windows and install some software there. Upon re-boot, black-screen-hanging cursor in top left problem.
Here is what sudo gpt -vv -r show /dev/disk0 says:
gpt show: /dev/disk0: mediasize=1000555581440; sectorsize=512; blocks=1954210120
gpt show: /dev/disk0: Suspicious MBR at sector 0
gpt show: /dev/disk0: Pri GPT at sector 1
gpt show: /dev/disk0: Sec GPT at sector 1954210119
       start        size index contents
           0           1         MBR
           1           1         Pri GPT header
           2          32         Pri GPT table
          34           6
          40      409600      1 GPT part - C12A7328-F81F-11D2-BA4B-00A0C93EC93B
      409640 1772843400      2 GPT part - 53746F72-6167-11AA-AA11-00306543ECAC
1773253040     1269536      3 GPT part - 426F6F74-0000-11AA-AA11-00306543ECAC
1774522576        1840
1774524416   179685376      4 GPT part - EBD0A0A2-B9E5-4433-87C0-68B6B72699C7
1954209792         295
1954210087          32         Sec GPT table
1954210119           1         Sec GPT header
And here for sudo fdisk /dev/disk0:
Disk: /dev/disk0    geometry: 121643/255/63 [1954210120 sectors]
Signature: 0xAA55
         Starting       Ending
#: id cyl hd sec - cyl hd sec [     start -       size]
1: EE 1023 254 63 - 1023 254 63 [         1 -     409639] <Unknown ID>
2: AC 1023 254 63 - 1023 254 63 [    409640 - 1772843400] <Unknown ID>
3: AB 1023 254 63 - 1023 254 63 [1773253040 -    1269536] Darwin Boot
*4: 07 1023 254 63 - 1023 254 63 [1774524416 - 179685376] HPFS/QNX/AUX
Any help greatly appreciated

If you built a USB using BCA and Windows ISO/DVD, it will show Windows and EFI boot both as options, when Alt Key is held.
W7 USB has the following structure .
W8+ USB has the following structure.
Does the behavior change if you
a. Resetting the System Management Controller (SMC) on your Mac - Apple Support
b. How to Reset NVRAM on your Mac - Apple Support

Kernel problem in brand new Macbook Air

I have been having kernel problems with my brand new computer. Two weeks ago I bought my computer and after 14 hours it began. Apple decided to switch my computer out for another that I got yesterday. And today the kernel problems began with this one...
It only happens when i´m connected to the internet at home but not at school. I have updated everything and tried to restart it and hold the shift button down and everything I found that could help me with this problem...
Interval Since Last Panic Report: 23867 sec
Panics Since Last Report:          3
Anonymous UUID: 2011A6AD-4068-EA35-FAE9-424D4F56A1A0
Tue Jun 4 19:49:05 2013
panic(cpu 0 caller 0xffffff8003f72262): assertion failed: p->m_tag_cookie == M_TAG_VALID_PATTERN, file: /SourceCache/xnu/xnu-2050.22.13/bsd/kern/uipc_mbuf2.c, line: 593
Backtrace (CPU 0), Frame : Return Address
0xffffff8082ea3be0 : 0xffffff8003c1d626
0xffffff8082ea3c50 : 0xffffff8003f72262
0xffffff8082ea3c60 : 0xffffff8003f93b4d
0xffffff8082ea3c90 : 0xffffff8003f6f3fb
0xffffff8082ea3cd0 : 0xffffff7f84a56ca5
0xffffff8082ea3d00 : 0xffffff7f84a92cb6
0xffffff8082ea3e30 : 0xffffff7f84aed0e9
0xffffff8082ea3ec0 : 0xffffff7f84a5ce99
0xffffff8082ea3ef0 : 0xffffff80040467a8
0xffffff8082ea3f30 : 0xffffff80040452aa
0xffffff8082ea3f80 : 0xffffff80040453d9
0xffffff8082ea3fb0 : 0xffffff8003cb2977
Kernel Extensions in backtrace:
com.apple.driver.AirPort.Brcm4331(614.20.16)[737B7F44-B423-3EEB-B03E-A097BA7418 C2]@0xffffff7f84a4f000->0xffffff7f84c47fff
dependency: com.apple.iokit.IOPCIFamily(2.7.3)[1D668879-BEF8-3C58-ABFE-FAC6B3E9A292]@0xffff ff7f84281000
dependency: com.apple.iokit.IO80211Family(522.4)[236113FC-214D-3BAE-A734-11B904E05A74]@0xff ffff7f849e2000
dependency: com.apple.iokit.IONetworkingFamily(3.0)[FE3163C6-2874-3843-A96F-5DB796ED27CA]@0 xffffff7f843ca000
BSD process name corresponding to current thread: kernel_task
Mac OS version:
12D78
Kernel version:
Darwin Kernel Version 12.3.0: Sun Jan 6 22:37:10 PST 2013; root:xnu-2050.22.13~1/RELEASE_X86_64
Kernel UUID: 3EB7D8A7-C2D3-32EC-80F4-AB37D61492C6
Kernel slide:     0x0000000003a00000
Kernel text base: 0xffffff8003c00000
System model name: MacBookAir5,2 (Mac-2E6FAB96566FE58C)
System uptime in nanoseconds: 158393206466
last loaded kext at 5995877552: com.apple.driver.AudioAUUC 1.60 (addr 0xffffff7f84eac000, size 32768)
last unloaded kext at 111516295736: com.apple.driver.AppleFileSystemDriver        3.0.1 (addr 0xffffff7f85735000, size 8192)
loaded kexts:
com.apple.driver.AudioAUUC           1.60
com.apple.iokit.IOBluetoothSerialManager            4.1.3f3
com.apple.filesystems.autofs            3.0
com.apple.driver.ApplePlatformEnabler    2.0.6d1
com.apple.driver.AGPM        100.12.87
com.apple.driver.X86PlatformShim            1.0.0
com.apple.driver.AppleMikeyHIDDriver     122
com.apple.driver.AppleHDA 2.3.7fc4
com.apple.iokit.IOUserEthernet       1.0.0d1
com.apple.Dont_Steal_Mac_OS_X      7.0.0
com.apple.driver.AppleMikeyDriver           2.3.7fc4
com.apple.driver.AppleSMCLMU     2.0.3d0
com.apple.driver.AppleSMCPDRC   1.0.0
com.apple.driver.AppleLPC 1.6.0
com.apple.driver.ApplePolicyControl          3.3.0
com.apple.driver.AppleBacklight     170.2.5
com.apple.driver.AppleUpstreamUserClient          3.5.10
com.apple.driver.AppleMCCSControl          1.1.11
com.apple.iokit.BroadcomBluetoothHCIControllerUSBTransport            4.1.3f3
com.apple.driver.AppleIntelHD4000Graphics       8.1.0
com.apple.driver.AppleIntelFramebufferCapri     8.1.0
com.apple.driver.AppleUSBTCButtons        237.1
com.apple.driver.AppleUSBTCKeyboard    237.1
com.apple.driver.AppleUSBCardReader     3.1.7
com.apple.AppleFSCompression.AppleFSCompressionTypeDataless      1.0.0d1
com.apple.AppleFSCompression.AppleFSCompressionTypeZlib 1.0.0d1
com.apple.BootCache            34
com.apple.driver.XsanFilter 404
com.apple.iokit.IOAHCIBlockStorage           2.3.1
com.apple.driver.AppleUSBHub      5.5.5
com.apple.driver.AirPort.Brcm4331           614.20.16
com.apple.driver.AppleAHCIPort     2.5.1
com.apple.driver.AppleUSBXHCI     5.5.5
com.apple.driver.AppleUSBEHCI     5.5.0
com.apple.driver.AppleSmartBatteryManager      161.0.0
com.apple.driver.AppleEFINVRAM 1.7
com.apple.driver.AppleHPET           1.8
com.apple.driver.AppleRTC 1.5
com.apple.driver.AppleACPIButtons           1.7
com.apple.driver.AppleSMBIOS       1.9
com.apple.driver.AppleACPIEC        1.7
com.apple.driver.AppleAPIC            1.6
com.apple.driver.AppleIntelCPUPowerManagementClient          196.0.0
com.apple.nke.applicationfirewall   4.0.39
com.apple.security.quarantine        2
com.apple.driver.AppleIntelCPUPowerManagement        196.0.0
com.apple.iokit.IOSerialFamily         10.0.6
com.apple.kext.triggers         1.0
com.apple.driver.DspFuncLib          2.3.7fc4
com.apple.iokit.IOAudioFamily         1.8.9fc11
com.apple.kext.OSvKernDSPLib      1.6
com.apple.iokit.IOSurface     86.0.4
com.apple.iokit.IOBluetoothFamily 4.1.3f3
com.apple.driver.AppleSMBusPCI   1.0.11d0
com.apple.driver.AppleGraphicsControl     3.3.0
com.apple.driver.X86PlatformPlugin          1.0.0
com.apple.driver.IOPlatformPluginFamily 5.3.0d51
com.apple.driver.AppleHDAController        2.3.7fc4
com.apple.iokit.IOHDAFamily           2.3.7fc4
com.apple.driver.AppleBacklightExpert     1.0.4
com.apple.driver.AppleSMBusController    1.0.11d0
com.apple.iokit.AppleBluetoothHCIControllerUSBTransport       4.1.3f3
com.apple.driver.AppleSMC 3.1.4d2
com.apple.iokit.IOAcceleratorFamily           30.14
com.apple.iokit.IONDRVSupport      2.3.7
com.apple.iokit.IOGraphicsFamily    2.3.7
com.apple.driver.AppleUSBMultitouch       237.3
com.apple.iokit.IOUSBHIDDriver     5.2.5
com.apple.iokit.IOSCSIBlockCommandsDevice       3.5.5
com.apple.iokit.IOUSBMassStorageClass     3.5.1
com.apple.iokit.IOSCSIArchitectureModelFamily   3.5.5
com.apple.driver.AppleThunderboltDPInAdapter            1.8.9
com.apple.driver.AppleThunderboltDPAdapterFamily    1.8.9
com.apple.driver.AppleThunderboltPCIDownAdapter     1.2.6
com.apple.driver.AppleUSBMergeNub       5.5.5
com.apple.driver.AppleUSBComposite        5.2.5
com.apple.driver.AppleThunderboltNHI    1.6.3
com.apple.iokit.IOThunderboltFamily         2.2.6
com.apple.iokit.IOUSBUserClient     5.5.5
com.apple.iokit.IO80211Family       522.4
com.apple.iokit.IONetworkingFamily           3.0
com.apple.iokit.IOAHCIFamily          2.3.1
com.apple.iokit.IOUSBFamily            5.5.5
com.apple.driver.AppleEFIRuntime            1.7
com.apple.iokit.IOHIDFamily            1.8.1
com.apple.iokit.IOSMBusFamily       1.1
com.apple.security.sandbox 220.2
com.apple.kext.AppleMatch 1.0.0d1
com.apple.security.TMSafetyNet     7
com.apple.driver.DiskImages           345
com.apple.iokit.IOStorageFamily      1.8
com.apple.driver.AppleKeyStore     28.21
com.apple.driver.AppleACPIPlatform         1.7
com.apple.iokit.IOPCIFamily 2.7.3
com.apple.iokit.IOACPIFamily          1.4
com.apple.kec.corecrypto     1.0
Model: MacBookAir5,2, BootROM MBA51.00EF.B02, 2 processors, Intel Core i5, 1.8 GHz, 4 GB, SMC 2.5f7
Graphics: Intel HD Graphics 4000, Intel HD Graphics 4000, Built-In, 512 MB
Memory Module: BANK 0/DIMM0, 2 GB, DDR3, 1600 MHz, 0x80AD, 0x484D54333235533643465238412D50422020
Memory Module: BANK 1/DIMM0, 2 GB, DDR3, 1600 MHz, 0x80AD, 0x484D54333235533643465238412D50422020
AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0xE9), Broadcom BCM43xx 1.0 (5.106.98.100.16)
Bluetooth: Version 4.1.3f3 11349, 2 service, 18 devices, 1 incoming serial ports
Network Service: Wi-Fi, AirPort, en0
Serial ATA Device: APPLE SSD SM128E, 121,33 GB
USB Device: hub_device, 0x8087 (Intel Corporation), 0x0024, 0x1a100000 / 2
USB Device: FaceTime HD Camera (Built-in), apple_vendor_id, 0x8510, 0x1a110000 / 3
USB Device: hub_device, 0x8087 (Intel Corporation), 0x0024, 0x1d100000 / 2
USB Device: hub_device, 0x0424 (SMSC), 0x2513, 0x1d180000 / 3
USB Device: Internal Memory Card Reader, apple_vendor_id, 0x8404, 0x1d183000 / 6
USB Device: Apple Internal Keyboard / Trackpad, apple_vendor_id, 0x024d, 0x1d182000 / 5
USB Device: BRCM20702 Hub, 0x0a5c (Broadcom Corp.), 0x4500, 0x1d181000 / 4
USB Device: Bluetooth USB Host Controller, apple_vendor_id, 0x821f, 0x1d181300 / 9

Your warranty includes 90 days of phone support. Contact Apple.

Freezing problems with brand new Toshiba P500.

Hi All;
I bought a brand new Toshiba Laptop from Myers Melbourne in June 2010 and its running the base version of WINDOWS-7 64 bit. Its a Satellite P500 PSPGSA-01G003 ( large 18.4 inch screen ) which "does not exist" in the model product listing on this website.
Also it has 4Gb RAM and 2x 500GB HDD. It ran fine for the first 4 weeks or so and then slowly and intermittently it started freezing and not shutting down in the normal manner - generally within a couple of hours of when i opened LARGER size files. On switch on it asked to "restart windows normally" and whilst in the process of running a program, it either ran very, very, very, very, slow ( hanging )or just froze altogether - with only the mouse cursor moving on the screen. To clear the problem and hard reset of the power switch was the only thing that "fixed" it.
I spoke to others I know at work who have Win-7 (as many are clued up with IT and work with it) and they think "I'm crazy" as they have not experienced on their own WIN-7 OS at home.
As the model I have is not specifically listed by Toshiba, I cannot be sure if I can update the drivers - which I should not have to do since its a brand new computer straight out of the box. I'm so frustrated by the problem I've dumped the computer and now have gone back to WIN-XP on a DELL Laptop, until I can sort this drama out.
My very first issue I had with it after just 4 weeks was it would not turn on at all as though the battery was removed or dead no life at all not even a light on the front panel edge.
That was "fixed" by a hard reset of the laptop ( pressing the on button down for 10 seconds ) with the battery removed - something I have never had to do with computers in the past.
Basically I'm of the opinion - rightly or not - that WIN-7 is not all that stable an O/S, since its built on a Vista platform and that being so - I may dump it and go for something radical like Linux or Ubuntu - or maybe worse still buy a Mac.
But before I go to such trouble and dump WIN-7 and conclude it is a crap OS - I would appreciate some advice as to what the problem might be ! There was a write-up about this in a recent Computer Magazine (APC ?) saying WIN-7 had problems with running sluggish and gummy. Mine is so gummy it freezes.There are dozens of complaint about this very issue on websites and the brand of computer is not the issue nor the common denominator - just the Operating System. It's a Microsoft problem in reality !
Interested in your replies and a solution to restoring my Toshiba "white elephant" !

Satellite P500/01G (PSPGSA-01G003)
See if running the System File Checker helps.
How to use the System File Checker tool to troubleshoot missing or corrupted system files on Windows...
-Jerry

Brand new iBook

I just got a new iBook this Thursday and after installing the office programes, moving pictures and word douments over and about 400 or 3000 iTunes songs it is telling me that the hard drive is FULL! Has any one else run into this problem, I got the basic 40GB hard drive and it's hard to imagine that I have already filled it up. can any one help?

Yep, osx and ilife take up many g's of space, leaving not much room on 40gb. I had to upgrade to an 80gb.
If you dont want to upgrade your hard drive, you can download a program called whatsize. It'll tell you what programs are taking up the most room, and you can delete them accordingly.
For example, garageband and all the audio samples take up like 6gb or something, so if you dont use it, you can delete it

Brand new ibook keyboard faulty

So I waited a while for the new ibook to be released, took the plunge and got my first mac ever. It arrived about 2 weeks ago ordered from the apple store.
Soon after switching on for the first time I could tell something wasnt quite right. It turns out that the number 4 key is 'sticking', I only worked this out once I opened the text editor. There is nothing physically wrong with the key however. But if im typing a document I get random 4s appearing, sometime rows of them at a time. When not in text editor I get the sound of a key being pressed like its being held down. It also makes it difficult to navigate/control the drop down menus. It makes the machine difficult to use in any capacity.
So I phone the Apple help line, I explained the problem and they ran though I couple of thing like re starting the machine and setting up a new user etc. Anyway, after about 1/2 an hour on the phone (mostly being kept on hold), they guy said he was going to have a new keyboard sent out to me. Hopefully that will fix the problem, I'll have to workout how it fit it myself....there are instructions on the Apple web site apparently.
Almost a week later and Im still waiting for this keyboard to arrive. :((
The whole buzz and fun experience of getting a new 'toy' has being ruined.

@MrMen ,
I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).
If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.
Thank you for visiting the HP Support Forum.
I work for HP. However I speak only for myself, not for HP nor anyone else

Problems with brand new ipod classic

I purchased a $245 classic for my son's birthday last week. He opened it, was excited, and went straight to the computer to begin using it. Unfortunately, it did NOT work. I can't really say the problems he was having because he was the one using it. I believe he said that it would not format, and that the computer did not recognize the device as an ipod. He then tried it on his girlfriend's computer and it did not work there either. We called Apple and the representative told us to return it to the store. The store told us that it had to go through Apple (per Apple's orders). We called the same guy back and he said to send it in and they would send us a new one. OK, fine. But now they are saying that it was "undetermined accidental damage" and they will not repair or replace it. The ipod did not work from the moment it was opened!!! I find it quite unfair that we now have a brand new completely unscratched $245 paperweight, and no gift for our son. The website does not give me help with addressing this issue. Does anyone out there have any ideas on who to contact next? The guy we talked to in customer service lied to us twice (first by telling us the store would return it, and second by saying they were just going to ship a new one since he had just opened it). We don't really want to bother with him anymore. Our frustration is unreal. Thanks for any insight you might have.

I can't speak for Apple, and I don't think we could speak to what your son did with the iPod (as opposed to following the setup instructions which I believe are in the box, and direct you to www.apple.com/ipod/start to install iTunes), as when I turned my Ipod Classic 160GB on, it simply booted up and started working. No "formatting" was required.
If you have an issue where a vendor promises you a return, then reneges ... turn all your information over to your credit card issuer or bank and ask them to initate a chargeback. That will get the seller's attention.
That's my $0.02.

Having problems with brand new ASA5505 and ASDM

I have a brand new out of the box ASA5505. I can connect with https://192.168.1.1 and login with blank username/password
From there I get a screen that tells me I can either
- Install ASDM Launcher and run ASDM or
- Install Java Web Start
If I choose the first option, ASDM runs, I put in 192.168.1.1 (and leave the UNAP blank) and it just sits there trying to connect
If I choose option 2, it just loads java.com
I have gone to java.com and installed the Java SE package (32bit and 64bit just in case - I'm on a 64bit Windows OS) which the docs say include Java Web Start, but the router still tells me "Java Web Start is required to run ASDM, but it is not installed on this computer"
I'm stuck, I've been googling for 2 hours. Found people say if ASDM doesn't run it could be a java mismatch and just to use the java web start client. Any help is greatly appreciated. Thanks.

Hi
Yes normally you need a smartnetcontract, but atleast in sweden you can talk to your ciscorep to get the newest software during the first 90 days.
And yes updating the Java have in several occations in the past made the ASDM stop working.
Thats the problem with java, it is incompatible with itself so the question must then be why use it to something as important as ASDM and log handeling ?
I am sorry but I have no answer to that.
Good luck
HTH

Problems with brand new IPhone's charging?!

Hi, I recently got the iphone5s, it is now only 2 months old! However I have recently been having some problems charging it, when I use the cable it seems really temperamental and will only charge depending on what angle the lead is at. I assumed it was the charger and so tired another and have also been using it with a portable charger. Both seemed fine at first but then these problems occurred again. When trying to connect it to my computer it becomes recognized and un-recognized very easily and I have to plug/un-plug the cable a few times (after turning it round) until I can get it to work. Sometimes it will work fine but then other times I think it has gone completely. Can you advice me on what may be causing these problems and whether I need to get a brand new lead or it is a fault with the charging port on my phone? Very frustrating please help!
P.S Didn't want to take it into the apple store as it very temperamental and could work for them and make me look very silly!

Would you rather risk looking silly or having an expensive iPhone that doesn't work? Let them examine it.

Problem with brand new 55" Dynex DX-55L150A11

The audio doesn't work when we go through HDMI. Have gone through all 4 inputs and used 3 different HDMI cables. Is there some switch or menu that needs to activate audio that I'm missing, or do I really need to go return this so I can get the same brand new TV with a new HDMI board? Beautiful picture. ZERO sound - but only through HDMI. Very strange. Help appreciated.

Agreed, what is your source device and audio setting on that device?
-Agent M
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Just got a new, pricey MacBook Pro, about a month ago. Anyways, I'm having two strange problems.
Firstly, my MacBook Pro keeps turning off randomly (which is pretty annoying when I'm trying to take notes on it in the middle of a university lecture)... weirder yet is when I start to close it and it's just slightly open it will turn back on but when I open it up fully again it turns off. This issue presented itself to me about 5 days ago and was messed up like that for a whole hour lecture. Then, it seemed to work fine but today while I was on it the issue persisted suddenly again. Now it's working fine, so I'm a little confused as to why it does this.
Secondly, yesterday I downloaded some slides from the profs site but it won't let me open them. I tried downloading other notes, from other profs and now none of them seem to open - just last week they would all open. Along with this my Mac is having trouble opening one of my screenshots of my course calendar.
I'm not a computer guy so maybe I'm just doing something wrong in either cases, I don't know.
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Doesn't seem like you're doing anything wrong. Seems like a hardware problem. Since this is brand new I'd take it back to the Apple Store or where you bought it and tell them your problems. If they can't reproduce the problem it might be necessary for them to run Apple Diagnostics:
Using Apple Diagnostics
You might want to do that anyway and see if you can get an error code to come up. It's always easier to walk into the store armed with a fault code.
Since this is still under warrantee it would be fixed for free.

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