Fireworks CS4 Does Not Start Up

Question

I have been using Fireworks CS3 for over 1 1/2 years with no
problems. I have the new Fireworks CS4 installed, and it will not
load. The splash screen loads, but nothing initializes, and after a
short period of time, the application closes and an support message
pops up asking me if I want to send an error report to Adobe. I
have sent the report several times. I have looked through the
forum, and tried using the removal tool, reinstalled, but I still
have the same problem. Photoshop CS4 and other CS4 applications
load perfectly. Does anyone have an idea of how to solve this? In
the mean time, I am back to using my old dependable Fireworks
CS3.

Answer 1

Derren,
It happens every time. I have tried restarting my Mac, no
good. It does work when I install it and use it under another user
name with admin privileges. Someone else suggested my OS Admin
account was limited, which is totally impossible, as it is the
original and only admin account I have had since I purchased the
computer, until I set up another account for testing purposes.
And to answer your other question, yes, I far exceed the
minimum requirements to run CS4. I have been running CS3 since the
middle of 2007 with no problems.
I wish I could find the answer to the problem, but Adobe has
been of no help whatsoever. I have emailed them at least 10 times,
and they ignore me. Since I cannot try the new version properly,
since they will not help me to make it work, it looks like they
lost me as an upgrade customer. I'll stick with CS3. I will say I
am very disappointed in their customer service. i have been an
Adobe customer for as long as they have been making Photoshop.
If you have any suggestions, please let me know, I would
appreciate hearing any ideas.
Paul