Firmware & connectivity problem in ZEN MicroPh

I really need some help...i bought yesterday a zen microphoto and i spent a lot of ours to configure it but i failed.Some months ago i had i zen micro so i'm not completely irrelevant with the subject.My Zen micro worked fine.But zen microPhoto does not!My computer recognizes it as a removable dri've but not as Zen player.Windows also recognizes it as a MTP player,but when i choose to organize it with media source,it says to connect my player even if is connected. I've tried to fix it in many ways:install-uninstall the device and the drivers,restart again and again my pc,put in and out the battery but nothing. Then i thought to get it in recovery mode and choose the 'reload firmware' option.(Maybe it was a wrong choice,but i could'n find anything else to do). The firmware was deleted and when i tried to run the new one,the window of the 'Plays for sure firmware update' prompted my to connect the player with my PC(even if it was recognized by windows).Now i have a useless zen device without a firmware.What can i do?Try another PC maybe?
I would appreciate any help... Thanx!
p.s. When i had the Zen micro,i didn't have these kind of problems.When i was connecting it,media source automatically recognized it and prompted my to organised it. I had no prompt from Windows for MTP player etc.

maybe i did the same thing i don't know..... i never ever got my damm microphoto to connect to my computer so a friend let me borrow her laptop, and?i took the advantage of ripping a large part of my cd collection onto my zen... awesome?so i was deleting some of the photos that come with it, when it froze... i took the battery out, and put it back in.... and waited for the library to rebuild.... now the screen says "select music to play from music library"... but there are absolutely no songs or albums, in my zen now wtf? no pictures either.... i go into system information and it says that there's "85MB free space"... so my songs are still in here and not deleted.... and now i keep connecting it to the usb, and the media explorer says "device not connected".... arrgghh i'm getting so frustrated someone help me please what happened? i've just about had it with this piece of junk so many problems with it from day one... i don't know why i didn't return it when i had the chance.....

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Hi all...
I have just bought a Zen Microphoto and have installed everything on the CD, but when I connect it to my computer, it can't find a driver for it - even though the CD still is in the dri've...
I have also been trying to charge the battery, but when I connect it to the PC with the USB Cable, then the light starts flashing over the battery on the display.. After 3 hours it doesn't seem like it have moved... Should the microphoto be turned on or off when charging?
Hope you can understand my English..
Kind regards,
Mike Larsen, Denmark

I'm having the EXACT same problem. I've looked through all the forums and nothing seems to help. I'm getting severely pissed off and this is fricking ridiculous.

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Hello ;-)
Well, i have some serious problem.
Sometime ago, my zen xtra worked perfekt and i had no problems.
Until some days...
Of course the driver is installed on my PC (also the Explorer Software).
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hi! nobody a clue what could be wrong? :-((

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ok so i have just bought a creative zen touch 40gb used. i installed the software on my computer and tried to connect to put songs on it but the player says docked, my computer recognizes it and yet i cant connect to it using any software. i've tried it on a friends computer with the same results. i've also tried changing cords, changing usb ports, updating the driver, disk clean up on the player, updating usb and mtp drivers as well as deleting and restarting the program. i cant install new firmware since it doesnt see it as connected.
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Message Edited by Numenor9 on 08-06-2006 03:8 PM

Numenor9,
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kingvudu wrote:Thanks for the help. I'm trying to use MediaSource Organizer, as that seems to be the best way to recover the data without installing a new program/driver to my PC (as I said, my computer is really close to dying and I'm afraid if I have to restart it won't turn back on).Unfortunately, I can't seem to figure out how to get MediaSource to show data files. All I can see are media files. I figured out how to show all files on My Computer menu but not for the Zen Touch menu. How do I see the data files?
MediaSource can't show data files. I believe only PlayCenter, Nomad Explorer and Notmad can do this (and also Creative File Manager, which is essentially a non-music version of Nomad Explorer).
psp wrote:
try a download or try media player 0
This can't download data files, only audio (if it can even do that, from the player to the PC).

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My problem is that i'm trying to backup all of my files from my Zen Micro to my laptop hardri've before I send it in to be repaired or replaced, but the creative Mediasource doesn't recognize the device when its plugged in, although both Windows Media Player and Zen Micro Media Explorer recognize it.
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then use zen micro media explorer, it can copy the files off your player

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reboot the player
2 use different USB cable
3 install software onto a different PC
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Creative support is hard to reach even through e-mail. If I knew this product would cause so much grief I would get an Ipod

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I have read the threads in the forums on the same problem that I am having. It seems that there are few solutions for this and the ones that have been posted I have tried. Basically the problem is this, I made the silly mistake of trying to update the firmware on my Zen 8G since it was listed as a critical update. I downloaded the firmware but it failed and took me to the recovery screen. Instead of working with this, again silly me, I tried to use the Creative recovery tool. This downloaded the firmwary and started rebooting the player. At this point it just hung. I left it on for about 3 hours and nothing happened and it wouldn't turn off so I hit the reset button on the player. Now when I connect it to the computer it recognizes it as a creative zen but if I try to download the firmware the software says the player is not connected when it is. When I check the device driver, even though it shows it as a creative zen it says "This device cannot start code 0"? I have the latest Microsoft device driver loaded and it still doesn't work.
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GRe: Zen 8G This device cannot start code 0 and firmware update problem?Hello Tbg99,
Welcome to Creative forums!
Try booting the player in the recovery mode.
. While the ZEN is off, press and hold down the play/pause button.
2. While holding down the play/push button, push the reset button slowly using a paper clip/pin. You should feel the "click" sound when press it.
3. Slide the On/Off switch towards the power button and hold it down until the recovery boot screen appears.
Choose Clean Up then Reboot. If problem still persists, you may need to format the ZEN but take note that formatting will delete the contents of the device. To format the ZEN, boot the ZEN in the recovery mode again and choose Format this time.

Zen Micro "not connected" problem since upgrading firmw

Hi All,
I have had the zen micro for a week and it has been working fine with original firmware & software supplied on CD.
After noticing the battery life was poor, I decided to upgrade the firmware.
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After upgrading the firmware to 2.00.2 I found that when I connected my player it was now recognised at an MTP device and windows asks me if I would like WMP (windows media player) to sync with the device.
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Here is a note I sent to the Creative support folks. They simply suggested I go back to firmware .0.03.
I have to admit, going back to the other firmware update does not seem to be the true resolution, but I really don't have any more time to waste fixing your bugs. So, I am now on .0.03. It's a good thing I synchronized all 920+ songs, or I would not be a happy camper right now. :-)
I will tell you it appears to be a multiple USB issue with your new firmware. I experimented with this, and found that if I have my iPAQ connected into my USB ports, as well as my USB mouse, my USB CD/DVD dri've and my USB Keyboard, the MTP explorer will not recognize the Zen Micro.
When I take the iPAQ out, magically, the Zen Micro gets recognized and the MTP Explorer is working. THIS ONLY HAPPENS WITH THE MTP FIRMWARE!!
I am now back to the .0.03 release of the firmware and none if this happens. As I write this to you, I have everything connected and I am ripping a CD to my device - no problems. I am fortunate however to have a laptop that I was able to do this with, otherwise I would be in the same place others are, and the upgrade frimware doesn't ever recognize the Zen Micro, even though it is in the Device Manager. ?
So, I would say, that your MTP firmware takes control too much, and seems to substitute for something like an iPAQ, where they cannot co-exist or other USB harware, such as a memory reader (CF, SmartMemory, etc.). This is not a PC USB issue, in my mind. It is a firmware issue that is causing the conflict.
Thanks.

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:edit:
Windows DOES detect my Zen Micro now...but I still can't do anything with it. It appears as MTP player connected:
http://i3.photobucket.com/albums/y52/bkblade/zen.jpgMessage Edited by bkBlade on 04-25-2006 2:4 AM

bkBlade,
Check this Knowledgebase article SID0053 and make sure the USB registry entry is correct. If you do make changes to the registry base on the Knowledgebase info, then try reloading the v2 firmware again.
Jason

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The question of which channel to use is very dependent upon your environment. Probably the #1 item to work through is finding a channel that is relatively free of other interference. This is especially true of the 2.4 GHz band (802.11 b/g) which has been used for quite a few applications. This includes:
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In the case of Cordless Phones and other Base stations, these can often be from your neighbors, so you may have to use trial and error to find a channel.
In my particular case, all of the devices which were failing were trying to use the 2.4 GHz band on 802.11 b/g. When it was set to "Automatic" the Base Station software indicated that my base station was using Channel 1. I just set it to Manual and selected Channel 3 and things started working for me. (Since it required me to make a selection for the 5 GHz band, I whose Channel 48 for that)
The key in any situation is to find one not in use by other devices. Normally, selection of "Automatic" allows the Base station to make this choice by listening when it is not broadcasting and trying to sense other items on the same channel. However, this doesn't always work 100% because your end device (like your PC) may be closer to the other source of interference and it can "hear" transmissions that the base station cannot.
What I find strange is that this inability to select a free channel appears to have been triggered by the firmware upgrade, so perhaps there is something in this new firmware which doesn't do as good of a job of finding the clear channel to use.
I hope this helps someone else out there as well!

Zen Connection problems (MTP driver install deni

Hi, Whenever I connect my Zen to XP (SP2) I keep getting the popup balloon saying XP has found an MTP device. However, I can't connect to my Zen through any software (explorer, WMP, mediasource etc..). I've tried the above steps in the sticky thread, but nothing has worked.
It's not my player either because it works fine on my brother's computer.
What's interesting is that when I go to the Device Manager and try and update the driver manually ( I can see the Creative Zen drivers). I get an access denied message when I try and tell Windows to update to them. Windows is infuriating like that! Since I've tried installing them through the built in Administrator account.
Another thing is that when I uninstall the drivers via Device Manager then replug my Zen into the computer again, it shows up as a Zen for a split second, then goes back to a generic MTP device. Argh!
I doubt I'll get much help, but if anyone knows or has experienced this before I'd appreciate some help if they've found a way through this!
Thanks.
Edit: My Zen Touch also works flawlessly on this computer which makes things even wierder!
Message Edited by SpaceFarm on -03-200703:3 AM

Hi, Whenever I connect my Zen to XP (SP2) I keep getting the popup balloon saying XP has found an MTP device. However, I can't connect to my Zen through any software (explorer, WMP, mediasource etc..). I've tried the above steps in the sticky thread, but nothing has worked.
It's not my player either because it works fine on my brother's computer.
What's interesting is that when I go to the Device Manager and try and update the driver manually ( I can see the Creative Zen drivers). I get an access denied message when I try and tell Windows to update to them. Windows is infuriating like that! Since I've tried installing them through the built in Administrator account.
Another thing is that when I uninstall the drivers via Device Manager then replug my Zen into the computer again, it shows up as a Zen for a split second, then goes back to a generic MTP device. Argh!
I doubt I'll get much help, but if anyone knows or has experienced this before I'd appreciate some help if they've found a way through this!
Thanks.
Edit: My Zen Touch also works flawlessly on this computer which makes things even wierder!
Message Edited by SpaceFarm on -03-200703:3 AM

Random Problems with Zen Micro? Try a diff. USB cable

I know people have mentioned this in other posts, but I thought I would reiterate it here. Many people seem to be complaining that their player is not recognized, or only sometimes recognized, or recognized by Windows (as a USB device) but not by their Creative software, or songs won't transfer, etc. Well, I had some similar problems which ALL went away when I started using a different USB cable - the one that shipped with the Micro just doesn't seem to work consistently.
So, if you are having problems with your player that you can't seem to solve any other way, you may want to try a different USB cable. It worked for me.
Hope this helps - I am (now) loving my new Micro!

I tried a different USB cable also, I thought that it would help, but I still got the same problems. I can almost guarantee that although you think you may have solved your issues, they WILL come back.
I've also been experiencing the "Player Not Connected" problem with my Zen Micro.
I've also had the problem where the Zen Micro just freezes in the "Docked" screen even after it has been disconnected from the PC
I've noticed that these are common problems with Zen Micros with the new firmware (.0.03)
My old Zen Micro with the old, original firmware did NOT have this connectivity problem
Creative should investigate these issues associated with this new firmware, or maybe even making the old firmware available for download to see if this really is the source of all these problems.

Firmware & connectivity problem in ZEN MicroPh

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