Firmware error, please he

i downloaded the playforsure firmware for my zen xtra and tried to update but since i did so my player it is giving me a firmware errror. i retried to update but it says that the player is not conected. When i go to the device manager the player is not reconognize in the usb ports but it is reconognize as portable device. i went to the rescue mode to format the player and reload the firmaware but it does not work it keep saying that the player is not connected. Now my questions are: can i do something about this? is there anyway to physically erase the zen player memory so i can upgrade the firmawe again?
thanks for you help

check out the thread that mentions the zen touch with a similar problem.
what you need to do is go to another computer with usb capability and download an install the firmware again. This should work, and is the only way that I have seen the problem solved. However it looks as though sometimes it doesnt work, so it might have something to do with the computer you try! So keep trying till it works! Goodluck I know how frustrating it is, it happened to me yesterday...

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    2011-10-15 23:50:17.121 [1732:1ad8]: AppleDevice::EnumerateHubPorts: DoesDriverNameMatchDeviceID failed
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    2011-10-15 23:50:31.856 [1732:1b60]: iTunes: Specifying UOI boot image
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    2011-10-15 23:50:33.982 [1732:1b60]: amai: AMAuthInstallDebugWriteObject: debug object written: C:\Users\rjm\AppData\Local\Temp\PerA75A.tmp\amai\debug\tss-response.plist
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    2011-10-15 23:50:35.129 [1732:1b60]: amai: _AMAuthInstallBundleInstallPersonalizedEntry: entry "DeviceTree" has been previously personalized; skipping it
    2011-10-15 23:50:35.146 [1732:1b60]: amai: _AMAuthInstallBundleInstallPersonalizedEntry: entry "AppleLogo" has been previously personalized; skipping it
    2011-10-15 23:50:35.587 [1732:1cc0]: iTunes: Restore error 20000

    Just to conclude, and give hope for any still suffering, I succesfully upgraded my iPAD to ios5 yesterday evening.
    I did have a conversation with Apple support a couple of days agao, in line with many others I was given various reasons why things oustide the Apple environment might be the root cause such as
    - ports blocked on the network I was using (although when I asked which ones they weren't certain - "80 and 442 we think" was the response
    - a fault on the iPAD
    - slow network connection
    The more interesting part of teh conversation was Apple was that the firmware update part of the install actually involves quite a lot of interaction with apple servers. My conclusion would be that the well documented performance problems in the early days after ios5 release were the root cause of my problem - reference to network ports. iPAD faults were just a smokescreen.
    My key learning - don't upgrade soon after a major release, I already knew this but when offered an update I didn't go back and check precisley when it had been released so I should have paid more attention :-)

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    Sounds like you can't update your device. You don't mention an error that it gives you. Take a look at both of these articles to troubleshoot.
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    http://support.apple.com/kb/ts1441?viewlocale=it_it
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    If you started your device in recovery mode by mistake, restart it to exit recovery mode. Or you can just wait—after 15 minutes the device will exit recovery mode by itself.
    Have a nice day,
    Mario

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