Firmware Issue - Replace Laptop ?

I installed the EFI 1.7 Firmware and had problems booting from the drive.
However, was able to restore from an external drive. Since, been working OK.
Apple has offered to replace laptop, as it is still in the 14 day period.
Trying to decide if the firmware issues discussed in this forum may reappear or are they gone for good ?
Should I replace or do you think the problem is gone for good ?

Personally, I'd take up their offer of a replacement machine.

Similar Messages

Sudden Internet Sharing Issue From Laptop to Tower

I have a laptop ibook G4 running 10.5.7 that is connected successfully to wifi.
Until yesterday, I was sharing successfully with my G5 tower running 10.4.11.
I restarted my laptop last night and it wouldn't connect. I checked my settings under 'network/airport' and light was green and I got an IP address. I also saw 'network/ethernet' showed green and had a different IP address (not sure it is supposed to do that, but I'd assumed it was the IP address for my tower)
Anyway, I unplugged the ethernet going to the tower and my laptop started working.
Now, as soon as I plug the ethernet cable up, the laptop acts like its not connected.
I turned 'network/ethernet' to off and that makes my laptop work again...
Does this sound normal?
My tower's prefs arent identical since its 10.4.
I'd had both set to sharing/internet/ethernet and it's worked for weeks. I'm not sure what the current problem is a result of. Should my laptop 'network' settings be set for airport only? Or do I need to monkey with the 'ethernet' too? Should both computers be set for 'sharing' with built-in ethernet, or just the laptop?

First update your Mac OS. This issue may have been solve in one of the recent updates.
Second, be sure that the router firmware is up-to-date. This sleeping issue was common when Leopard first came out. Many of us had it and it was resolved by updating router firmware, or replacing old routers. I include myself in that group. The problem disappeared after updating both my routers.
I would also ignore WEP encryption. It takes a few minutes for anyone in range to hack it.
If your router does not support WPA2, then it's too old and you should replace it, killing two birds with one stone, so to speak.
Any router sans WPA2 is simply too old for today's OSs, and Leopard is very demanding when it comes to router security.

Beige G3 boot from **** problem; open firmware issues; bad motherboard?

Dear all,
I'm having huge boot/startup problems with my beige G3 that had been happily running OSX 10.3.9, but for purposes of this discussion we can (mostly) revert to OS 9. Originally, the machine was a G3 @300; was upgraded more than a year ago to a ZIF G4 @500.
To make a long story short, it won't boot from any hard drives, will not boot from any OS X CD, and will only occasionally boot from a 9.x startup CD (whether Apple or Norton Utilities). I think it's an open firmware issue, possibly caused by a bad motherboard (rev. 2).
All this started happening after I used techtool pro, but I think that's coincidence (even though I acknowledge that, for cops and computer users, there are no coincidences.) Also, as discussed below, I'm having the same problems with an HD that wasn't even in the computer when all these things began.
Here are some of the things I've done.
--repeatedly reset PRAM, both with key combinations and removing battery. The only time it will boot from a 9.x CD is after resetting PRAM.
--removed all add-on PCI cards.
--removed additional VRAM
--removed all memory cards and tried replacing one at a time.
--disconnected both existing hard drives and replaced with an older OS 9.x hard drive (approx 60 mb) that I'd used before. Also tried different ribbon cables.
--unplugged floppy drive
--disconnected PCI ATA disk controller that I'd been using for running a large (1.8 gb) hard drive.
--regarding open firmware: readenv usually shows totally normal default AND installed settings. Using reset-all works fine -- at least it makes the machine reboot, but doesn't solve the problem. reset-nvram does NOT work -- says it's an "unknown word."
--using startup keys like holding down the option key, or shift key, or X key or cmd-option plus two others I can't remember, has no effect. Again, after I've tried any kind of reboot, the ONLY way to get the C-key at startup to boot the CD is by resetting the pram (key combination). Otherwise, the usual result of these experiments is a dark screen on startup -- nothing at all (and the LCD monitor tells me "no input.")
--regarding OSX: sometimes (and I emphasize sometimes) I can get the machine to start booting from an OSX 10.2 CD, but it won't complete the process. Sometimes I get a "prohibited" (as in no-parking, no-smoking) icon; sometimes it will start booting (grey screen, OS X Apple icon), then crash (horizontal grey and white jagged bars); sometimes it will show the OS 9 start icon (the tiny smiling Mac SE), but not boot at all.
--when I get the mac successfully booted with an OS 9.x CD (again, this works sometimes, but not always), the old hard drive with two partitions does show on the desktop and can be accessed. Using either disk repair or Norton Utilities shows the 9.2 system partition on the hard drive to be fine. But if I go to the startup disk control panel, confidently set the 9.2 partition as my startup disk, then reboot, there's no change. It won't boot and I'm back at square one.
--even when I do get successfully booted with 9.x, the machine will still occasionally crash for no reason -- ie when I'm moving a Window.
--the only thing I haven't done is slowed down the processor. It's a ZIF G4 bought more than a year ago from XLR8 your Mac. I'm running at the default 500 mhz, and it's never given me any trouble.
So I think it's a bad motherboard or ROM. Thoughts?
Thanks.

The beige Mac is now operating happily again. My original tentative diagnosis remains the same (although still tentative): corrupted PRAM from bad battery, compounded by bad cables that wrote corrupted data to hard drives, and also (possibly) allowing Tech Tool Pro (a utility that I now regard with deep suspicion) to create a "virtual" startup partition.
A few things I've learned along the way that hopefully may be useful:
--remember that the Ex Post Facto utility can be used to help OS X startup, not just installation. This applies to hard drives, emergency CDs, installation CDs, etc. If you can boot into any working hard drive partition (OS 9 or a backup OS 10), then run Ex Post Facto (same program runs on either OS 9 or X -- don't ask me how) and tell it what system you want to start up from. Also, the utility has sometimes told me that the startup extensions on the disc that I wanted to boot up from were bad, and offered to fix them (which works).
--at least on my Mac (beige, v. 2 motherboard), resetting the CUDA button, resetting the PRAM, resetting Open Firmware and "draining" the memory by unplugging the computer and disconnecting the battery for several hours ALL DO DIFFERENT THINGS.
Specifically, if I'm having trouble booting (from a hard drive or a CD), the FIRST thing I do is restart and resetting the PRAM on the fly -- holding down command, option, P and R at startup, and waiting for the chimes (preferably at least 3-4 times).
If I do that and DON'T hear the chimes, that's my cue for my SECOND action -- restarting into open firmware (command, option O and F keys on startup). That should bring up the black text on white background open firmware screen. View other posts or apple support for details, but if you do PRINTENV and see a bunch of weird gibberish after the default/installed lists, you know that it was messed up and you need to clear it through reset nvram and reset all commands. Be aware some of these commands do or do not work depending upon what version of Open Firmware you have.
After I've rebooted with Open Firmware, then on restart I should be able to reset the PRAM on the fly. If that works, then either let the machine run and see what happens, or hold down the C command and see if it will boot from the CD
Usually, if I've fixed everything as above, the machine will boot into whatever version of OS 9 it finds on a hard drive. That's fine with me -- at that point, use Ex Post Facto to reboot into your OS X. (Before I forget: I used the shareware startup CD creator program BootCD to make an emergency boot CD based on OS 10.2.8 (which theoretically will support a beige mac in native fashion) and Disk Warrior, the god of disk repair utilities. Even though the CD should boot just by holding down the C key on startup, it doesn't -- but if I use Ex Post Facto to boot it, no problems (although the process is very slow -- be patient). Then I can fix almost anything using Disk Warrior.)
If none of the above works, then I'll try resetting the CUDA (on my beige minitower, it's a very small black button inconveniently located between a PCI slot and the side of the computer housing). Hold it down for 15 seconds. That should REALLY clear the PRAM. I know this does something different from the previous steps because this is the only action (except the battery disconnect -- next) that clears the date and time from the memory.
If all else fails, I will unplug the computer and disconnect the battery, then push the CUDA button for 15 seconds and let the machine sit overnight.
One final finding -- I thought I'd fixed everything, but both my hard drives suddenly quit working, I discovered that during all this repeated connect/disconnect of things, one of the male pins inside one of the connectors on my Acard ATA PCI card had broken off. Not good. Fortunately, the card had a second connector, which works fine. And I did some extensive shaking of the computer to make sure (I hope) that the broken pin hadn't landed on a circuit board.
All this took more than two weeks, and the advice of this board was much appreciated. Now I'm on to my next adventure -- trying to figure out why a combo Firewire/USB PCI card won't mount an external drive on Firewire, but will on USB. I've tried two cards with same result -- but a Firewire-only card works just fine.)
Regards to all,
Graham

Happy on Leopard, hangs on sleep with Tiger: Firmware issue?

I have an early 2005 G5 dual 2.0 that I bought new. It has 2.5GB of RAM and two drives: a 1TB and a just-recently-reinstalled original 160 GB drive.
I've updated it through the years and recently it's been running Leopard 10.5.8 on the 1TB drive.
I've just replaced it with a Mac Pro as my main machine, and wanted to set up the G5 to run Classic apps, so installed the original 160GB drive, wiped it clean with Drive Genius, and did an erase and install from my original 10.4 CD, followed by a bunch of Software Update runs to get it to 10.4.11.
Trouble is, when booted in 10.4.11, every time it sleeps, the fans go into high gear and the system hangs, so I have to press the power button to shut it down.
I cleaned off the disk and reinstalled.
I zapped the PRAM/NVRAM.
I booted in Open Firmware and did a reset.
I disconnected the 10.5 disk.
I ran Apple Hardware Test.
I disconnected all cables and pressed the PMU/SMU reset button.
Had a very nervous day when reconnecting the power cord gave me a solid power LED and a non-operational power button, until I got brave and reset the PMU again with the power cord plugged in (against Apple advice, but some folks said it worked). That got me booted again.
Ran through several cycles of circle-with-bar gray screen boots, hang with loud fan boots, safe boots, etc.
None of these steps indicated anything unusual or stopped the loud fan/dark screen/hang under 10.4.11.
I'm now at the point where the machine boots fine, sleeps fine, and is generally happy as a clam when booted on my tried-and-true 10.5.8 disk, but does the loud fan/dark screen/hang when booted under 10.4.11, most consistently around sleep time, but sometimes just trying to boot.
Other possible useful debugging info:
Right now, the only things plugged in are Ethernet, Apple Keyboard, Apple Mighty Mouse, and VGA monitor with DVI adapter.
Internal speaker no longer works, but headphone jack does.
I did try during this process to get my old Thrustmaster ADB joystick running via a Griffin iMate, but those experiments are on hold until I get the base system stable.
Most posts about similar behaviors (for example, http://discussions.apple.com/thread.jspa?threadID=2444469&start=0&tstart=0) point to a hardware issue, but that doesn't make sense to me because there aren't any issues under 10.5.8.
My current thinking is that it may possibly be a firmware issue, that I have a version installed that requires 10.5.x and is not compatible with 10.4.x. System Profiler lists
Boot ROM Version: 5.2.4f1
However, I can't find much info about this version.
Even if I found a 10.4-friendly Firmware Update, I'm not sure the machine would let me install an older version.
So, does my thinking seem sound, or are there other avenues I should pursue?

No PCI cards other than stock video card.
No 3rd party kexts running. Just a fresh install of 10.4, then everything Software Update fed me to get to 10.4.11.
Safe boot does not change the behavior.
I ran several more experiments and have some more results to share.
Booting from the Tiger disk reliably caused the machine to become unresponsive when going into sleep mode, after which the fans would go to full speed after a couple of minutes. Occasionally, upon power down and power up, I'd get the gray screen with the circle/slash graphic. Powering down and powering up would then result in a successful reboot.
Booting from the Leopard disk would not cause the machine to hang when going in to sleep. However, I did notice that the machine wasn't really sleeping, either. The screen would blank, but I never heard hard disks park (the option to "put hard disks to sleep when possible" is checked in the Energy Saver System Preference), and the case fans continued spinning at low (normal) speed. Wake up took no time at all and made no sound except from the monitor. It may not be sleeping, but at least it's not crashing, either.
Perhaps there really is a hardware issue, and Leopard is handling it more gracefully than Tiger. Unfortunately, Apple Hardware Test isn't finding it, and I see nothing indicated in the logs.
It's less than ideal, but unless I find a solution, I may just put the machine in never sleep mode to keep it from crashing.

Firmware Issues / BUG Report for WRT54GS v1.1

Hi all,
Router = WRT54GS (version 1.1 as printed on the bottom of the router)
My current firmware (most up to date) = v 4.71.4
I have found a few issues when using the following:
QoS related issues:
When using QoS, if users wish to disble it tempermentally (or change any other option), then re-enable it, any wireless device cannot access the LAN or WAN. This is regardless of static or DHCP IP. In order to fix this the user must reset the wireless security after re-enabling the QoS (disable the wireless security, save settings, set the security options again, and save settings)
If a user changes the routers IP to something other than the default when using QoS wireless devices are unable to connect using either static or dynamic IP.
Other issues I have encountered:
When setting wireless security up I chose WPA2-Personal (TKIP+AES). I also use MAC filter as well and only allow those that I specify to connect to the router. This works no problem. My problem is that if I disable SSID broadcasting my wireless devices will not connect regardless of static or dynamic IP. I have made sure there is sufficient strengh of the network (by sitting only a few feet from the router with my laptop to test this).
How do I report these issues? Will they be addressed in the next future release of firmware?
Thanks,
Pete

Hi, just to let you know. Reset, then re-configured and it is still having the issues as I have posted above. So deffiantly a router firmware issue I would say.
New Firmware version upgraded to: v4.70.8
Pete
Message Edited by aniceguy on 05-01-2009 01:58 AM

Someone to confirm Drobo firmware issue?

The other day, I was using Lr to move a folder from an internal work drive to my external 4-bay FW800 Drobo storage device. There were many files within the folders and was taking a while so I plugged in a card reader to import new files. Both devices were on my FW800 bus on my new Mac Pro. Seems normal, but the Drobo reset itself when I added the Lexar card reader and CF card. I've gone back and forth with Drobo for months now and today, they concluded, "don't do that" and implied that it's my computer having the issues while disregarding my claim that it can be reproduced on all 3 of my Mac workstations in my office.
Does anybody else have a 4-bay FW800 Drobo that can get it to fail when:
1) Drobo is in the middle of a FW800 transfer (a simple large file copy/paste is sufficient)
2) Add another FW800 device to the bus
**This isn't a Lightroom issue, but I appreciate anybody that can help as I use the Drobo with Lightroom**

Thanks for your comments. It's tempting to do what you did and just resort to lower performance in trade for stability, but it's hard to do because of the money paid for performance AND stability. And, as well, time is money.
Drobo has most recently advised me: "don't do that" which isn't a suggestion that sits well with me. For a device that's magically 'plug-in-and-forget', it's been a non-stop stress situation and time suck for me the entire year+ I've owned it. They did replace the unit because a firewire port failed, but the new unit still has this disconnect issue like the previous. I've confirmed for them that the issue happens on multiple workstations so it's either a fundamental OS issue or more likely a Drobo programming issue. You've now confirmed that it happens on Win7 so that rules out the OS.
Most other reputable companies won't put their customers through the diagnostics hell I've been through with their tech support and numerous trouble tickets. They've been nice all along, but mostly dismissive, contradictory and forgetful about what I've done to prove their product isn't working. The most recent troubleshooting tip was "don't do that". This is the same day Apple says "send back your computer and we'll send you a new one overnight". That's customer service that cares.
I'd expect Data Robotics, by now, to say something like: "it looks like you have uncovered a firmware issue. Our newer products do not have the same issue. We will be sending you an upgraded product to remedy this issue." Instead, they say "sorry, don't do that."

My very expensive 2010 MacBook Pro hard drive died over a year ago (never bothered to fix it as the dvd drive had also failed so not worth it). Nevertheless, I finally decided to sync my iPhone to the replacement laptop pc and it wiped out all the music

My very expensive 2010 MacBook Pro hard drive died over a year ago. I finally synced my iPhone to the replacement laptop pc and it wiped out all the music on the phone including most of the purchases. Can I get the music back (restore didn't help)?

Okay, I finally got the couple of songs left on the phone to play by uninstalling and reinstalling itunes on the pc and re syncing. The last version I installed (just prior to my original post) failed to start due to some unspecified error?!?. Great!. But I still couldn't sync the itunes purchases from the PC to the iPhone. Then, after about an hour of googling and reading assorted posts mostly about using google to resolve the issue, I finally figured out that I have to actually download ALL the purchased albums from iCloud back onto the iPhone! There are hundreds of them, and some are not even available anymore.
Why do I have to do that when I originally purchased and downloaded all the music to the phone? Why are they all on the PC to begin with and why won't they go to the phone via the USB cable? Why didn't all the music get wiped out on the phone when I synced with the dodgy itunes I had to uninstall. never mind.
I accept that all my original music from cds and shared collections is gone on the failed mbp hard drive, but how come this once okay experience has become a trauma? Hundreds of songs to download all over again, sheesh, this has not exactlybeen a "That Was Easy" experience guys.

Replacement Laptop by Toshiba?

Well I just called Toshiba Support about my fan problem and they told me that I should be receiving a box to put my laptop in and sending it there. As far as I'm looking, others in the forums have this problem too and been upset about not having a bios update. Would Toshiba ever replace a laptop with another model or some sort? Even to the point where someone is having the same problem every time they get back the laptop?
Specs:
Toshiba Satellite L655D-S5093
AMD Turion II P540 @2.4ghz
320gb HD
ATI Radeon 4250
3gb DDR3 ram
Thanks In Advance

Companies in general are very reluctant to replace laptops if one is having a problem. They will typically exhaust all other options trying to repair a system rather than replace it.
Reasons they may be doing this is so that they can learn what is causing the problem so that they can both avoid it in future models, and also know how to repair it if they get another system with the same issues.
I know it sucks to have to repeatedly send a system in for repair, but it unfortunately is an industry wide problem. Some problems are extremely hard to diagnose or reproduce in the shop.
I've worked on systems that would pass every hardware test with flying colors, that would also stand up to the most harsh stress testing programs in existance, but when the customer got it back, the system would be doing the same thing it did before immediately after they got it back. In the shop it was perfect, and I even had the stress test programs running for 24 hours straight with no issues arrising and no crashes.
You may want to look at this post, it may be the same problem you have and this might be both the cause and the solution.
http://forums.toshiba.com/t5/General-Technology/Laptop-cooling-fan-constantly-on/m-p/154106#M27704
In this case it was a combination of windows update and the Toshiba Eco utility that were causing the issue where windows update is installing an older ACPI driver than the one that is available from Toshiba, and apparently the Toshiba utility could not work properly with the older driver.
This is one of the reasons that I do not let windows automatically update anything, I pick what I want to install, but rarely let it install such things as drivers when my drivers are working properly.
Welcome to the Toshiba user forums.
For those of you who do not know what a user forum is, it is a community of users who volunteer time to help other users. Anyone can participate. It's 100% voluntary.
Being super active is never a requirement

What will be my replacement laptop?

I have been told I will be getting a replacement for my mid-2009 mbp 13" I was told it wouldn't be the same laptop as they dont make it and also that it would not be the newest laptop that they are selling. Just wondering what I might expect or if anyone has experience with this?

Sorry I wasnt clear enough with my questioning. I assumed that you would understand that if I was posting here, and about an apple product that it is Apple that is givine me this new machine.
As for the reasoning is because of a long list of warranty issues that I have been having and I am eligible for a replacement laptop through applecare warranty.
I've heard various things from different ppl and even differen apple employees everything from you will get the same machine from 2009 (which I was told by the initial genius bar person that it would not be), to you will get the latest one (which an apple sales rep also told me I would not get).
Was more so looking for someone else who had a warranty replacement and what they got, or what ppl had heard from what others have received.
Thanks for any help.

How can I install CS5 on a new/replacement laptop? I paid full price in 2011 and have the key (and it shows up in my Adobe account under products), but it was a downloaded product and I can't find a download of that version online and my key doesn't work

How can I install CS5 on a new/replacement laptop? I paid full price in 2011 and have the key (and it shows up in my Adobe account under products), but it was a downloaded product and I can't find a download of that version online and my key doesn't work in CC.

Your key cannot work in CC, it's newer version, and would require a new purchase.
Downlaod CS5 here.
Download CS5 products

24" iMac firmware issue

I have a 24" iMac (Early 2009) that has what I believe to be a firmware issue. The computer boots up to show the grey Apple logo, with a spinning gear and progress bar showing up pretty quickly. The progress bar fills maybe 5%, then goes away, leaving the Apple logo and spinning gear. The computer doesn't boot any further, with the gear continuing to spin. It won't boot from an external drive, an install disc, or netboot. I'm unable to clear the PRAM (holding the keys down does nothing). I've removed and re-installed the RAM, and I've removed the CMOS battery on the logic board and put it back in after a couple minutes. Nothing has changed. I'm guessing a firmware update was installed and power was shut-off mid-update, causing to be stuck in this loop. Am I missing something? Is there anything I can do to clear this EFI update or reset the firmware somehow?

Hello All
As a 'newbie-switcher' (think that's right!?!), I am already on my second iMac in three months, with the first being returned within a week due to it restarting on it's own a couple of times a day and reporting no error at all! My current iMac has worked flawlessly until around a week ago when the restarting behaviour returned but as often as before, maybe once every couple of days. I reset the PRAM & SMC and checked\repaired permissions and all seemed ok until I then updated the EFI firmware a couple of days ago. I am now having similar problems, if not identical to those described here with the iMac not waking from sleep, shuting down or restarting again on it's own. And once I found it would not start at all, the screen stayed black but the fans were running on full speed! I have again reset the PRAM and SMC and will now wait and see!
During my investigations to these problems I was able to cause the iMac to instantly shutdown and restart by simply touching the cables at the rear, Power or Keyboard, and last night I shut it down by simply putting my cup of coffee down next to the iMac!!! So you would think that a loose connection on the power cord could be to blame, but flexing and bending the cables and conectors will not re-create the problem!?!
Do you guys think that I should be looking to swap it for iMac number three (third time lucky?), do you think it sounds more like a hardware problem with the power supply or the firmware?

MAJOR EWS ACCESS FIRMWARE ISSUE IN "MADE IN THAILAND" HP 7520 PRINTERS

MAJOR EWS ACCESS FIRMWARE ISSUE IN "MADE IN THAILAND" HP 7520 PRINTERS
I've borrowed 2 "Made in China" HP Photosmart 7520's. Both have a fully working EWS. (Serial Numbers begins with CN)
I've purchased 2 "Made in Thailand" HP Photosmart 7520's. EWS does NOT respond in either one. (Serial Number begins with TH)
This same finding is reported by numerous other users.
The bad news is that I cannot locate "Made in China" 7520's in any of the large electronics stores to purchase. Apparently HP has shifted their 7520 production to Thailand and in doing so has introduced a very significant bug that results in an ability to access EWS in the Thailand 7520's.
HP- Are you working to remedy the firmware bug in the "Made in Thailand" 7520's that results in a total inability to access EWS? (I'm not interested in a work-around solution. I want to be able to directly access EWS as per the specs and software)

Hi mlrobins,
I just sent you a private message. If you are not sure how to check your forum messages, this post has instructions.
Please click “Accept as Solution " if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the right to say “Thanks" for helping!
Jamieson
I work on behalf of HP
"Remember, I'm pulling for you, we're all in this together!" - Red Green.

Firmware Issue after RAM upgrade?

I have been able to reproduce a possible firmware issue:
Upgrade to 4 x 2GB plus something else (another 2 x 512MB will do).
Go to sleep mode and wake up again: fans will go mad, but they will slow down after 1-2 minutes again.
Is anybody able to confirm this? Anybody with this configuration not having this issue? (What type/manufacturer of the 2GB modules do you use?)
(several configs have been tested, it's not a matter of total memory)

This can be ruled out. It happens when the computer is at low temperature too (modules will go to about 48-54oC when running under maximum load with distributed.net-client plus Rember - no sign of additional fan activity there); when turned on and sent to sleep, the modules are at less than 30oC, same when going out of sleep mode a couple of seconds later.
AHT comes out fine, will try the SMC reset (I forgot about that - but I doubt it will help, as I tested several combinations.)

Using a licence on replacement laptop

Adobe have conveniently made phone and chat help unavailable at the moment so I can't get help with this problem...
I purchased Elements 13 and used the to computer licence to install it on 2 computers.
I have had one of those computers; a Macbook Air laptop, replaced under warranty.
The replacement laptop was set up using Migration Assistant so all settings, apps and data came across to the replacement unit.
However Elements knows this is a new (i.e. 3rd) computer and will not allow me to use the licence key another time unless I de activate the laptop that has been replaced.
Naturally this is not possible because the old laptop is with Apple and the hard drive has been cleaned.
How do I get Elements 13 to work again remembering that Adobe Chat and phone help is not available?

You will need activation support: Go here:
Activation & Deactivation Help
and scroll down to "Still need help? Contact us". Keep going even when it seems you're getting looped back to where you just were (you're not; it's just that the page is identical) and eventually you should be able to start a chat session and get it straightened out.
Adobe has a recess till Jan 2, but I believe that chat should still be available.

Installing iTunes on a replacement laptop

I've just replaced my 6 year old laptop and want to install iTunes on it - but an exact copy of what I had on the old laptop so I don't have to reload all of my songs (I have hundreds). Is there a simple way to transfer my current iTunes Library to the replacement laptop?

This is an extract from one of our senior participant; hope he doesn't mind me reproducing it here
Syncing with new computer
1) Without connecting your iPad to your laptop, start iTunes. Click on Edit. Click on Preferences. Click on Devices. Check the box next to "Prevent your iPod etc. from automatically syncing." Click OK.
2) Now connect your iPad to your laptop and start iTunes.
3) When iTunes starts, right click on your iPad under Devices in the left column. Select Transfer purchases etc.
4) After it finishes transferring all your apps to your new laptop, right click on your iPad and select Backup your iPad.
5) After it finishes backing up your iPad, right click on your iPad and select Restore etc.
6) After it finishes restoring, left click on your iPad , then click on the Apps tab on top, and check the box next to Sync Apps, then click on Apply below.
If everything on your iPad looks good after the sync, go back and click on Edit / Preferences / Devices and UN-check the box next to Prevent your iPod etc. The only other thing you may want to check is if your contacts, bookmarks, etc. are syncing correctly now. If not, go to the Info tab after connecting and make sure you indicate which features you want to sync with what sources.

Firmware Issue - Replace Laptop ?

Similar Messages

Maybe you are looking for