FIRMWARE ISSUES WITH CREATIVE ZEN V P

What is going on?!?!!
Just about every other thread i've read on here somebody has my same problem:
) My Zen V Plus was not recognized by my computer and it was always stuck on "rebuilding library" when i turned it on but when it got halfway through, it stopped, and all the music i already had on it was inaccesible.
2) I tried reformating, cleaning up, and, when i tried reloading the firmware,? my player became completely useless!!!!!
Trust me guys, i tried everything else that was suggested on the threads prior to 3/3/08, i even e-mailed someone from CREATIVE,?but when i reloaded?the firmware, it was all over. To top it off, my warranty is no good anymore.
But what surprises me more is the fact that so many have the same problem?and the?guys from CREATIVE still haven't figured out a solution.

YES!!!!!!!!!!!!!!!!!!!! I FIXED IT!!!!!!!!!!!!!!!
I'm not sure how i did it but i will explain as best as i can.
Okay, my problem was that my player was not recognized by my computer when i plugged it in, yet my player was in recovery mode when i plugged it in.
So i went to the RECOVERY TOOL on this website. Like the previous times, it said my player wasn't plugged in. At that moment, i quickly unplugged my player and reformatted it, but while it was formatting itself i plugged it back in, while the RECOVERY TOOL was waiting for my player.
Suddenly my Windows Explorer prompted me to choose if i wanted to sync it with windows media player or to just open the files it contained. I WAS SO SURPRISED! But was even more surprising was that the RECOVERY TOOL finally recognized it and i inmediatley updated my firmware...
So there you have it guys, if you're having trouble like i was, just unplug your player when using the RECOVERY TOOL, start FORMATTING it and while it's formatting, quickly plug it back in.
I hope this helps and thanks? for all of your tips and information.
NOTE: my sync manager still didn't recognize the player but i think it has something to do with software compatability issues with Vista, even though it worked the first time when bought my player. But my Windows Media Player works just fine with it. :smileyvery-happy::smileyvery-happy::smileyvery-happy::smileyvery-happy:

Similar Messages

Serious Issues with Creative Zen Vision M 3

This all started when I was fast forwarding through a track and it freezes. So, I did reset and it's in recovery mode, whereas usually it will just restart again.So I tried turining it on and off and was still stuck in Recovery Mode. Tried plugging it into the computer, the computer doesn't recognize it. I did everything the website told me to, but my computer will not recognize that it is plugged into the usb. When I have it docked it will not let me do anything at all. I tried to clean it up and it stays in "scan disk" for hours,I tried to format it, knowing it would erase everything but hoping it would fix, and when I tried to format it, I got a message saying "harddisk problem", when I rebbot it simply reboots back to Recovery Mode and the other option I have is reload firmware, and it prompts me to start updating firmware, but my computer won't even recognize that it is plugged in , in the first place, so I am at a loss with what to do next. The best help Creative can give me is email support. As most of you probably have found out there is no technical support phone number, only for returns/exchanges. I am using Windows Vista if that makes a difference, which it probably does since nothing seems to work on Winows Vista, and when I look at My computer, it shows that the device is present, but yet I can't access it through any media source or when trying to install this firmware? garbage. Any help would be extremely appreciated. Thank you in advance. Sarah

That is just crazy, I am so sorry....Mine was bought just this past June, my boyfriend bought it for me because ipods seem to have really negati've reviews when it came to needing repairs and so on... It hasn't even been a year!! I pasted the st and second email below. I can't believe how frustrating this must be for you. I am still extremely annoyed though, it seems like the only option I have now is to send it in , and god knows how much it may cost to fix it. They really do have some customer service issues. They even elude that no matter if I am under warranty or not there is a possibility of "fees" ARGHHH!!!! Most recent email: Dear,Thank you for replying Creative Technical Support.From the description you provided, I can see that there is a "hard disk
error" in the screen of the ZEN Vision M and the troubleshooting steps
did not help. I apologize for the inconvenience caused. Please allow me
to help you.Based on the description of the issue that you have provided, it appears
that your product needs to be scheduled for a repair or replacement.
Please note that your product will be tested upon receipt and if no
malfunction is found in the product, it will be returned to you. Please
follow this link to have an RMA issued for your product:http://us.creative.com/onlinermaAll applicable fees will be assessed at the time that your RMA is
processed in an effort to expedite the repair or replacement of your
product.You might want to browse our online store for accessories for the Zen
Vision: M. These accessories will definitely enhance your experience,
and will allow you to get the most of your player. A leather case for
your Vision:M is a great product to protect it from scratches. http://us.creative.com/products/prod...=&product=4486If you still require assistance, please reply to this email with any
previous correspondence to ensure the quickest and most accurate
service. Thank you.Best Regards,<name removed>
Technical Support
Creative Labs Americas Original Message Follows:
------------------------ I have done all of the things you have told me to do and still no
change. I cannot get out of recovery mode....and the computer doesnt
recognize no matter where it is plugged in. It is fully charged, and that
is the one thing it will do, is charge, otherwise, when it is docked it
wont let me scroll or select any options. Thank you in advance for any
help you can give me. Is there a number I can call?
On Jan 2, 2008 2:43 AM, Creative Americas Customer Support wrote: 1st email:
Thank you for contacting us at Creative Technical Support; we appreciate
the opportunity to assist you. I understand you are having issues with your ZEN Vision:M could not be
recognized by your computer and could not get out of the recovery mode.
You had also tried formatting and updating the firmware but failed to doso. I'm sorry for the complications you are having with your player.
Also, I would like to apologize for any inconvenience this issue(s)
is/are causing you. Let me see what I can do to assist you.Prior to sending this email, our website asked you for some simple and
easy troubleshooting ste
ps.
The steps that I'll be suggesting might be
the same as what were asked previously, but these will be essential for
us to resolve your query.With regard to your issue , please try the following troubleshooting
steps which may help resolve the issue.. Check all connections to make sure that your player is securely
connected to the PC. If you have already verified your connections, you
might try using a different USB port preferably one located in the back
or a different USB Port.2. Try to access the Recovery Mode on your player and run a disk clean
up you may also try the format option. For more information on how to
access the recovery mode please visit our Knowledge Base article,Recovery Mode: What to Do and How to Access
http://us.creative.com/support/kb/ar...p?l=3&sid=47943. If you have tried all the steps above and your Zen, is still not
being recognized by the system, please refer to our Knowledge Base
articles:MP3 player not detected
http://us.creative.com/support/kb/ar...p?l=3&sid=4275USB - General Information and Essential Troubleshooting
http://us.creative.com/support/kb/ar...p?l=3&sid=2490If the player is now recognized in the Device Manager but not in the
applications including Windows Media Player, please refer to the
article.MTP players not recognized
http://us.creative.com/support/kb/ar...p?l=3&sid=00534. If you have tried all of the steps above, then you will want to go to
our extensi've Knowledge Base for further troubleshooting ste
ps.
Here is
the link: http://us.creative.com/support/kbIf you are still experiencing the issue, please respond to this thread
on the outcome of each of the troubleshooting steps suggested and on
your information on the following:. Does the player works fine by itself (boots up and plays music
normally)? If no, do you see any error messages on the player's screen?
2. Does the player works on another Windows XP (with at least Service
Pack ) computer?I apologize for the issues you are having on your player. In the
meantime, you may like to take a look at our Zen Aurvana In-Ear
earphones that is acoustically and ergonomically designed for a superiorlistening experienceThe Creative Zen Aurvana In-Ear Earphones are premium earphones that
significantly reduce up to 90% of ambient noise. Ergonomically designed,
the Zen Aurvana In-Ear Earphones completely transforms your listening
experience. Powered by efficient Balanced Armature drivers, the
earphones are acoustically tuned for exceptional audio performance.For more information regarding this great accessory for your player,
kindly check it out on our website at:
http://us.creative.com/products/prod...7&product=4702
I hope I have helped address and resolved your concerns. If in any case,
other complications occur, please do send us a reply with any previous
correspondence so we can look onto other solutions that can help solve
this case. Thank you again for contacting Creative Technical Support.Best Regards,<name removed>
Technical Support
Creative Labs AmericasOriginal Message Follows:
------------------------==================================
Subject: CLI - Technical Support Request - (ZEN Vision:M)
Self Description: Intermediate PC User
Region: Americas
Country: United States of America Support Inquiry: ID(8) My MP3 player is not detected
Product: ZEN Vision:M
CCPP Certificate Number:
Serial Number:
Purchase Date: 20/6/2007 Operating System: Windows Vista 32-bit
Creative Model Number: DVP-HD0003
Computer Brand/Model:
Processor/CPU:
Memory:
BIOS Type/Revision:
System Board/Chipset:
Detailed Problem Description:
My computer isn't recognizing the player. I can't get out of recovery
mode. When I try to format it says there is a hard disk error. When I
try to update the firmware it won't let me because it acn't detect the
product. When it reboots, it reboots to recovery mode. I can't access
the main settings or screen. When it is docked it won't let me do
anything. I tried all the suggestions on the site. The product was 50%
charged when I was doing all this. It won't let me reload firmware
either.
Moderator note: Please remove the name of the advisor before posting up e-mails received from Customer Support.Message Edited by Catherina-CL on 0-22-2008 0:59 PM

Serious Issues with Creative Zen 32GB

I have been a loyal creative user for at least the past 6 years.
In?July I purchased the Creative Zen 32GB device.
At first it was fine, now it's a total mess.
I looked to try and find information on whether other folks are having the same issues as I am, but I can't seem to find anything.
I have Windows Vista 32bit on my computer. I recently upgraded to firmware .2.03 and that just made things worse.
As soon as I purchased the player I have never had the correct time on the device. I change it constantly and when I turn it back on after a day of not using it, the clock is wrong again.
I use Rhapsody to download music to the device. I originally had no issues, but lately, I can't transfer songs to the device from Rhapsody, playlists are deleting on their own.
After upgrading to the new firmware, for every artist I have that contains THE, for example, The Beatles, The Killers, the songs are listed twice on my player as Beatles, The and The Beatles. When I try to delete the duplicate it takes action as if it is deleting, but when I turn the player back on the duplicates are still there.
If I try to delete a song from the device, it takes action as if it is deleting, but the songs are still there when I turn the player on again.
There are duplicates and I do not know how they got there.
When I plug the device into my computer to transfer files or update songs, it makes my computer lock up.
Anyone have these issues? I have tried to restore, but that does not work. HELP!

I have been a loyal creative user for at least the past 6 years.
In?July I purchased the Creative Zen 32GB device.
At first it was fine, now it's a total mess.
I looked to try and find information on whether other folks are having the same issues as I am, but I can't seem to find anything.
I have Windows Vista 32bit on my computer. I recently upgraded to firmware .2.03 and that just made things worse.
As soon as I purchased the player I have never had the correct time on the device. I change it constantly and when I turn it back on after a day of not using it, the clock is wrong again.
I use Rhapsody to download music to the device. I originally had no issues, but lately, I can't transfer songs to the device from Rhapsody, playlists are deleting on their own.
After upgrading to the new firmware, for every artist I have that contains THE, for example, The Beatles, The Killers, the songs are listed twice on my player as Beatles, The and The Beatles. When I try to delete the duplicate it takes action as if it is deleting, but when I turn the player back on the duplicates are still there.
If I try to delete a song from the device, it takes action as if it is deleting, but the songs are still there when I turn the player on again.
There are duplicates and I do not know how they got there.
When I plug the device into my computer to transfer files or update songs, it makes my computer lock up.
Anyone have these issues? I have tried to restore, but that does not work. HELP!

Firmeware issues with Creative Zen Vision:M

My creative Zen vision m 30g had started playing up, songs were being played super fast, or not being played at all, it would also go to FM radio randomly. The first step I took was to format the player and put my music back on, but the problem persisted. I then decided to do a clean up, but again the problem still persisted. I finally decided to reload the firmware, I first downloaded from the site, but when it had got to the final stages it took me to connect my player, but my player was actually connected!
I then downloaded the Creative MP3 player recovery tool, it detected that I had a creative vision Zen me but it told me in the final stages again that my player wasn't connected. Any help will be greatly appreciated.

Hi Topstarxx,
It would be advisable to get in touch with support so that they can help you with this.
Message Edited by KokChoy-CL on -2-2008 04:45 PM

MTP driver issues with Creative Zen X-Fi. PLEASE HELP ME!

Hi! I bought yesterday Creative Zen X-Fi. When I got home and charged batteries of this player I was willing to put some music in it. First I installed all programs wich I got with the package and after that I turned my brand new mp3 player on, Windows gave me message about new MTP device connected to the computer. Then I just installed device automaticly. Windows gave me an error message "Device might not work right" or something like that. I have windows xp sp3 and I have already installet mediaplayer . Could somebody please give me some advice I would appreciate it very much.

Unfortunately (for your intended usage case) importing the music copies it from the card to the player.

Transferring issues w/Creative Zen X-Fi 16gb w/ vista system

<Transferring issues w/Creative Zen X-Fi 6gb w/ vista system I am not computer savvy and do not understand all that computer talk. I can use a pc once the systems are set for me to use. But getting things like this running I have a hard time with. I would greatly appreciate some help.
I need someone to help me with a few things. I have a Gateway desktop pc with vista operating system. I bought a creative zen x-fi 6gb and from day one I have had problems. I think I finally got the firmware to update.
But I am still having a heck of a?time transferring music from centrale to the player. I can only do one song at a time and then after a little while of doing that (like 2 albums later) it stops working. I am doing this using the usb cable that is provided. I don't have the wireless part hooked up yet.
I also had to drag and drop my music into the centrale instead of it updating on its own. How do I fix that?
How do you make a playlist right on the player?
How do I get my calendar info from my yahoo calendar onto the Zen?
I have gone to the creative support site to see what downloads were out there. And I think I am up to date.
Thanks for the help.

Cheryl420 wrote:
I don't know what you mean by this: "You'll Get Help Sooner When You State Your O.S.(XP,Vista ect) Service Pack & Windows Media Player version up front. Because it matters!!!!!Sometimes"
All I need to do is open windows media player on my pc and there is a sync tool there that will sync to my zen x-fi? How do I change the folder that the windows media player reads from?
That is my sig (signature) Glad you got it worked out with Media Player.

Problems with Creative Zen V plus software

*Problems with Creative Zen V plus software Dear friends,
I'm trying to install the software included with creative Zen V Plus but it is not possible - it stops at 63%
I get this following error:
"CTIntrfu.dll can not be installed"
"DoInstall fails to launch E:\PDE\CTXInst\Setup.inx"
I'm using "Windows XP 2002 home edition - serivce pack 2"
I'll appreciate any help.
At the moment my PC doen't recognize the Zen V
Sorry for my english... It's not my language.

Hey Guys,Here is a link to instructions on how How to obtain and to install USB 2.0 drivers in Windows XP Service Pack . http://support.microsoft.com/default...;EN-US;Q329632?Win2000 and later have the capability to support USB 2.0, but USB 2.0 was released after XP was release, so there weren't any drivers installed before Windows XP service pack 2. Make sure you've installed all your windows updates including service pack 2. You can check if you have SP2 by right-clicking on my computer and choosing "properties", it will say on the general tab. Also the way to tell if you have USB 2.0 drivers installed is to right-click on my choose "Manage", then choose "device manager" look down to "uni'versal serial Bus controllers" and click on the + . This will expand the USB devices. Look for the word "enchanced" (USB enhanced host controller). If you see it, then you have USB 2.0 support. If not, use the link above and get the drivers. Hope this helps!?JT

Vista SP 1 Sound Issues with Creative Drivers

Hi all, I recently switched to a X-Fi Elite Pro, with a Nvidia Video Card.
Windows Vista SP (32bit)
Intel Pentium D .8 Ghz
2gb RAM
XFX GeForce 8600 GT 52mb running
Creative X-Fi Elite Pro
(it's been a while since I've needed this kind of support so let me know if more info is needed)
Anyways, from the moment Vista plays the logon sound there is static crackling and chirping noises whenever there is audio playing at the same time as any kind of visual change on the screen (not every screen update). For example videos on websites that play them as plugins are especially static-y. However, playing a fullscreen game (i.e. World of Warcraft) does not produce the static.
Interestingly, I have now tried two different video cards. The Nvidia and now a ATI Radeon, both have the same identical problem. I first thought that it might just be a Nvidia Issue but this is not the case
I have checked for IRQ conflicts and none exist that I can find. I have updated Windows as much as I think I can. I've tried changing Creative drivers as well.
Any advice is appreciated.Message Edited by djscotty on 0-04-2009 05:7 [email protected]

Re: Vista SP Sound Issues with Creative Drivers [email protected]

Wierd issues with creative champion pcie

hi,
i just spent a few bucks on this awesome new soundcard and i've had nothing but problems after i bought it, it worked the first day after 3 driver reinstalls and by using windows update i finaly got it working! but the problems are not finished, i have cracking sounds and noises all the time when i play games and hear music, sometimes the music levels drop so it sound like music phases out, i dont have these problems with my stock motherboard sound, i also turned off the feedback thing for mic so it wont interfer with my speakers, so i have no idea what im doing wrong, i've tried disabling the stock soundcard (supremexfi) in bios and removed it completely and it didnt fix it the issues at all, i also pushed the cables from card to the I/O as hard as possible without breaking anything and i have the same issues without any changes, so im completely lost now on what to do
if anyone got some suggestion it would be great, or else i have to return this card and get my money back, because this isent what i paid for..
system:
Windows 7 home premium 64bit
4gb ram, 066mhz corsair dominator
asus rampage formula
intel QX6700
ATI sapphire vapor x 5870
X-Fi Titanium Fatalty Champion PCIe(with 2.7.7 driver)

,Re: wierd issues with creative champion pcieRsometimes it can be a bit bugged(in rare occasions noises) and i have to change from gaming mode to entertainment to fix that, and if i play any old title games it seems that sounds crackle all the time and i gotta do a full reboot to fix it.
so i really rounded up what to do and what to prevent(this happens with all drivers and its even worse with the newer ones so im using the very WHQL drivers from windows update)
looks like a RMA soon!
i appreciate the help! but not sure if i wanna make so many adjustments just to get some soundcard working.. just seem too much work for something i bought just to enjoy, sadly enough
creative: useless drivers, either fire the whole department or merge with asus is the only solution i can really predict would be a good change

Problem with Creative Zen Touch DAP-HD0014

Hey,
I have the Creative Zen Touch DAP HD004 as listed in the subject. Version .0.03
In the "Information" part of the player, it lists it as having GB of music available, but in the menu only the 59 default classical music songs appear. (These are not knowingly mine!)
I was wondering whether there was any way to turn the player into Hard Dri've mode to retrieve these songs, or to use some sort of program to view them and put them back onto the player? Everytime I use My Computer to browse the MP3 Player, all that appears are the same 59 songs.
I hope this information can help someone to solve my problem!!

Re: Problem with Creative Zen Touch DAP-HD004
SmallBlue wrote:
Unfortunately not since the Zen has broken whilst I am travelling. Is the Nomad Explorer possible to download as Freeware? If so I will give that a shot. Thanks for the reply.
EDIT: I downloaded a trial version of "Notmad Explorer" and I can now see 2590 Data Files. Once I download a full version, is it simple to just conver Data Files into Audio Files?
Thanks so much for even getting me to this stage! I've spent weeks downloading all sorts.
Message Edited by SmallBlue on 2-29-2008 03:26 PM
Nomad Explorer find it here last app on the page? http://support.creative.com/download...le=033&nPage=2? What format are the files in now(wm,mp3,aac)

Zen touch connection issues with Creative softw

I?ve updated my Zen touch to the play for sure drivers and since I?ve done this the creative software does not recognise when the ZT is connected (Nomad explorer). However windows media player and HMV digital do recognise the connection and allow me to sync songs to the payer. I?ve tried loading the ?Creative Software Suite for PlaysForSure-enabled Creative Zen Touch Players? update, but this doesn?t work as it won?t recognise my ZT as connected during the installation! I?m running WMP and IE7 on my computer and have already tried the registry change mentioned to solve connection issues but this doesn?t help either.
Any suggestions or anyone else having this issue?
Thanks

Sounds like an incompatibility with the card, which is surprising as NEC cards are usually no problem. There are various things to try as mentioned in the FAQ post (search on "connection problems") but I think you need to focus on making sure you have the latest drivers for the card, as well as the player itself.

Creative webcam dell studio 17 problems with creative zen

hi there, ive got a dell studio 17 with a built in webcam.
When i try to install the drivers for the creative zen, and put the disk in, a message comes up saying 'we could not find the driver software for your device'
then windows trys to solve the problem and comes up with a message saying 'this problem was caused by a compatibility issue between this version of windows and yor webcam which was made by creative' 'go online to download and install the update for your webcam'
however i try the website they gave me, which is the creative support page, but i cant find a built in webcam for the dell studio 17
i was just wondering whether the answer is right in front of my eyes, or if anyone else had this problem

Hello MichelleStudio!
The only thing that comes to mind to help you out here is to try to visit Dell's support website and update your hardware drivers and/or firmware. To get to your model's specific downloads click on "Drivers & Downloads" and choose the Service Tag option. It asks you for your Service Tag which is on the bottom of your laptop. Then it will bring you to a list of available downloads.
Make sure the operating system is set to Windows Vista 64-bit, as this is what your laptop came with. The important ones to update are BIOS and Chipset. But since I don't know specifically what is causing your problem, it's kind of a guessing game.
This is assuming you can get your laptop to boot up long enough to perform these updates. You said that the error said something about a driver, so hopefully updating your hardware drivers and firmware help.
Hope this helps, thank you for posting!
Jacob|Web Planner | Best Buy® Corporate

Major audio problems with Creative Zen Micro 6Gb... need h

I have had this device for about a year and a half. about a month or 2 ago, there has been problems with the headphone jack. If the base of the headphone cord (all 20 of them i tested) moved, the audio will either go mono-tone, or play a signle layer of the audio file, or no audio at all. although when applying pressure to it, it will play well. I do NOT want to not go hands free just to enjoy my music, so please help me out!
-Bash

Although a failed power switch is not unknown, I only recall seeing two or three other cases of this. It's not common.
If WMP isn't working with the device having v2 firmware something is wrong. Unfortunately this can be difficult to fix, but take a look here in the Zen FAQ at Nomadness.net.
MediaSource won't detect the player if there's some issue e.g. WMP0 not detecting it. You can of course also try installing Zen Micro Media Explorer (Creative Zen Micro Media Explorer Web Update to be specific) which has MTP support.
Are you are presumably under guarantee, and as you bought from an Internet store, it's best to return it direct to Creative. Contact Creative Support to arrange this.

Having Trouble with Creative Zen Touch 20G

Hey everybody. I bought me a 20G Creative Zen Touch (you know, the one where the scroll thing is in the middle of the player, vertically?). Anyway, i bought it a couple of weeks ago and it's pretty **bleep** cool. No problems with it.....until today. I was watering the lawn, listening to my music (no, it didn't get wet), when all of a sudden it stopped working all together. Well, at first i saw some "Voice Recording" thing i had never seen before and no matter what i pushed, nothing happened. I couldn't even turn it off. I tapped it on the side, then it began working again. I decided to shut it off and put it in my room. Later when i went back to it,it wouldn't turn back on at all!!! Even though it's battery was charged, i decided to plug it into the charger where, once i plugged it in, i got a screen that said:
"CREATIVE ZEN
Copyright (c) 2004
Creative Technology Ltd.
All Rights Reserved"
And thats how it is currently: Nothing at all happens when it's disconnected from the charger and i try to turn it on. When connected to the charger, i get said screen, but thats it. No music, not even the blue backlight or the blue blinking light on the power button indicating that it's charging. :smileyindifferent:
Can someone tell me what's going on/how to fix this? We have been getting unbelievably hot weather here in So. Cal and i have the feeling that the hot temperature may have something to do with this. I've tried keeping the player in the coolest place in the house (besides the freezer) which would be near a fan so it could be in a cooler place, but even leaving it in such place for a couple hours isn't helping me.

Hey buddy
same problem with me. The zen got little moist due to rain, after that it froze at the 'Creative screen' that too comes on when i connect it to charger. I disconnected the battery, it worked for a while but it is back to same position now. It dosent responds to resetting pin... nothing happens it is dead. Only when i disconnect battey and connect charger ... give it a big whack it works for a while then hangs again.
Still trying my stuff on it. Otherwise i will format it and reload the firmware later on.
if u get any solution let me know on [email][email protected]][email protected][/url]
thankx

Trouble with Creative Zen

Hi
I've been checking the topics for a problem similar to mine but haven't found any. I've had my creative zen for about 3 years now and have loved it. However, in the past few months I've been having trouble with it. While playing a song (either while laying stable in my car, or on my arm while working out), the player will just randomly die. I try to turn it back on, and have no luck. I then reset it by using the back of my earing, and somtimes it will start back up, and other times it won't. If it doesn't start back up right away, I'm able to plug it in to charge, and it will usually let me turn it back on after charging for a few minutes. I notice that its never on empty, and there seems to be at least half a battery level left. Some days the player will die randomly several times, or other times it will go days before I have a problem with it. I have tried to reboot it, and clear off the entire player, upgrade the firm-ware, and still have the same issue. Any ideas? Is it toast?
Thanks!

Is the player recognised in the Device Manager, do you see it listed there (perhaps as an unknown device, or with an exclamation mark)?
Check out this knowledgebase article for some useful tips if the player isn't recognised, it'll take you through them step-by-step:
http:// us.creative.com/support/kb/article.asp?l=2&sid=9287
Cat

FIRMWARE ISSUES WITH CREATIVE ZEN V P

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