Firmware no update 5800

so i bought a new unlocked 5800 xm yesterday. i have tried everything to get this thing to update. i have indeed looked around here & in other forums & read about update issues if you have a branded phone, well this is not one of them. would i be having problems updating because of the sim or cellular service i am using?
i am in the US & i feel sure we may have not received the update yet. 
i have not figured out the over the air update, but i have the nsu on my pc but it always registers that i have the current software, v21.
any thoughts? thanks guys 

v21 is the current version in the US. Also, there is no OTA update process available in the US. You are currently up to date. Any new updates will appear using NSU.
If I have helped you with your problem in some way, please take a little time and hit the kudos button in my post. Without your feedback, I don't know if I am being helpful or should just be put out to pasture.

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