Firmware problem,I can't install new one Please help

I just bought zen touch 40 gb today. I tried to install Creative Zen Touch PlaysForSure Firmware 2..0 version.But it wasn't succesfull.Now it gives a error. I can't reinstall it.My xp detects but the firmware update program doesn't detect. It says connect the device.Oh god,i think i'm really in trouble.Anyone help me please

Yes,finally i solved.Check out here. http://asia.creative.com/support/kb/article.asp?l=3&sid=0053
But now i have little problem.All my programs are updated.Nomad explorer doesn't work. I can put files explorer.Why can't i put on them by nomad explorer.Doesn't it support last firmware version?

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