Firmware problem with zen ex

Can anyone help me with this issue. I get the message firmware problem after I turn my player on and it tries to rebuild the libraries. I have tried to update the OS in the hope this would fix it but I got the same error. As you may have guessed I am new to this and have only had the player for month.
Many thanks

See here in the Zen FAQ at Nomadness.net.

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Firmware problem with Zen Micro (Hel

Well,I was installing the frimware MTP 2.00.2, suddenly the install freezed after the second boot. At that point my computer could not find the Zen Micro, but the thing is that it was found it in the Device Manager driverless. I tried everything to install the drivers to the Zen Micro, but no success. But I cant understand why I can connect to the removable disk, and not get in touch with it when im turning the removable disk option off. And now i reached the point that I do not know what do do! Help!

Use the recovery mode on your Zen Micro to remove the existing messed-up firmware.
Ensure that the Zen Micro is turned off.
Remove the battery.
Move and hold the Power button to the Power On position and re-insert the battery to the Zen Micro. Hold the Power button until the rescue mode appears.
Select option 3: Reload OS
After that you will need to reinstall the firmware from your computer.

Firmware problem with Zen X

An error occurred as I was using the Rescue Mode v.3. I selected Reload OS which ran normally and told me to start the firmware update. The problem is the firmware updater doesn't acknowledge the device is connected. It appears in Device Manager as a NOMAD Jukebox Zen Xtra under Portable Devices and when I select it under the "other" section of My Computer it displays a 20GB Storage Media. I have not changed or replaced the original 30GB hard disk. When I try to load a file onto the device I get a message telling me it is not supported on the device. How do I correctly install the firmware from here?

Are you using windows XP?
have yuou made sure that both the following are not in the programmes list ( control panle / add remove programmes)
Wiondows media player
windows media player runtime
remove ( roll back to wmp0) each one and re-boot.

Firmware problem with ZEN

Hello, when I start the player, this is the only thing I see, I can't even access recovery tool anymore, the pc doesn't find the device either.
Is there a way to fix it or do I have to return it's It is barely a day old :/

Are you using windows XP?
have yuou made sure that both the following are not in the programmes list ( control panle / add remove programmes)
Wiondows media player
windows media player runtime
remove ( roll back to wmp0) each one and re-boot.

Random Problems with Zen Micro? Try a diff. USB cable

I know people have mentioned this in other posts, but I thought I would reiterate it here. Many people seem to be complaining that their player is not recognized, or only sometimes recognized, or recognized by Windows (as a USB device) but not by their Creative software, or songs won't transfer, etc. Well, I had some similar problems which ALL went away when I started using a different USB cable - the one that shipped with the Micro just doesn't seem to work consistently.
So, if you are having problems with your player that you can't seem to solve any other way, you may want to try a different USB cable. It worked for me.
Hope this helps - I am (now) loving my new Micro!

I tried a different USB cable also, I thought that it would help, but I still got the same problems. I can almost guarantee that although you think you may have solved your issues, they WILL come back.
I've also been experiencing the "Player Not Connected" problem with my Zen Micro.
I've also had the problem where the Zen Micro just freezes in the "Docked" screen even after it has been disconnected from the PC
I've noticed that these are common problems with Zen Micros with the new firmware (.0.03)
My old Zen Micro with the old, original firmware did NOT have this connectivity problem
Creative should investigate these issues associated with this new firmware, or maybe even making the old firmware available for download to see if this really is the source of all these problems.

Problem with Zen Xt

I purchased a refurbished Zen Xtra back in May and had the player lock up on several occasions. It would eventually resolve if I let the batteries drain and then recharge. The last time it happened I came to these forums and learned how to enter recovery mode. I tried to do a firmware update which failed and now the player will only boot into recovery mode. When I attempt to do the firmware update I get the message player not connected. I can see the player connected in windows and can actuall browse the HD which is obviously now empty. How can this be resolved?

Re: Problem with ZEN MX >FYes, it's true. Creative Centrale is full of **bleep**.:robotmad: You can use it only to one thing. To convert films from your computer to their stupid format called "cmv". But even with this it's stil the same problem. This is crap, because sometimes you can do it, but sometimes not. Beside of this Creative Centrale doesn't have any good functions. For further users - don't install Creative Centrale! You will have more free space and do all things (without moving films to watch on your player) just from your computer and not this **bleep**.

Problems With Zen Touch Turn

After just recently purchasing a Zen Touch in December 2005, I already have problems with it.
I have never dropped it or hit it. I plugged it in to re-charge one day after using it and when it was done charging I turned it on, used it for 5 minutes then set it down. The next morning I went to turn it on to use it, and it wouldn't turn on. The blue light at the side on the power button was on, but the screen just wouldn't show up. Now the blue light won't turn off. I have read about these problems with Zen Micro freezing up and read about Zen Touch freezing up back in 2004 when it was released. I have phoned the number but couldn't seem to get through. Should I consider taking it in? Or is there an easier way?

Have you tried resetting it's Connect to the mains adapter and press the tiny recessed button on the side of the player. Don't use anything sharp to press it, a bent paper clip is best.

Problems with Zen Vision M Series Media Explorer using 32-bit Vista Home Prem

I'm currently experiences problems with Zen Vision M Series Media Explorer using 32-bit Vista Home Premium. When i'm trying?to burn CD's onto my Zen after?I burn the first one then click to burn another it freezes. Is there any patches i should be downloading to solve this problem??Can anyone help? Please!!!!!!!!
?Message Edited by studandydon on 07-29-20070:38 AM

I have the same problem. It all started yesterday when I was installing the cd drivers in my new computer. I have searched numerous forums and some people had to return the product. Please admins help on this issue as I understand it is very serious.

Power and Sync problems with Zen Vision:M

)Power and Sync problems with Zen Vision:MX Lately, my Vision M is having problems that when I plug it into the USB port on any PC to charge it, it lights up for a moment and then goes blank.
When I unplug it and reseat the usb cable, nothing happens. When I try to turn it on, it's dead. This happens even though it's not fully depleted of battery energy.
Pressing the reset button does not do anything. The only thing that I've found that will work is to open it up and unplug the battery. But even that is starting to not work.
This doesn't happen every time I use it, but it is happening quite a bit. It's gotten to the point today that I can't even charge the battery at all.
Any suggestions? I don't think it's the battery, as it does charge when I don't have these issues, but I'm not really positi've of that either.

The connector on the motherboard check it . It may need to be resoldered. The last time I ran into those symptoms that was the solution.

Who has had a problem with Zen Firmware upgra

Its difficult when reading through the?message boards to get a true reflection of what is happening, clearly quite a number of people have had problems after and during the process of upgrading firmware, others clearly have not, I am interested to see how wide spread the problem is. Now clearly to some degree there are going to be more people on a site like this with a problems, those who have upgraded without any difficulties are blissfully unaware. So if you have a problem just post a yes I am sure you have vented your frustration in a myriad of posts elsewhere anywhere this is purely an attempt to gauge the size of the problem.

Well it now appears Creative want to charge me ?83.43 to fix there problem thats putting it politely, I am planning to contact the IT Press to see how widespread this problem is please add to this post if you are having problems with the latest firmware release.

Problems with Zen 16GB (and contacting customer suppo

I got some odd problems with my player.. I tried to contact customer support with that email whateverformthingy but it just always returned me to starting page of creative (the one where you choose region/language) when I clicked Submit.. No autoresponse either.
So, GJ with customer support. I hope, whatever the problem is, it will be fixed soon.
Anyway, here's what I tried to send to customer support:
"Hey,
I got 6GB Zen at Christmas and its acting just plain weird at the moment:
When connected through USB player
*keeps blinking full green battery&empty battery with lightning bolt over it
*reboots itself time to time. I was about to move files over and it just kept rebooting every 5~0 seconds until I un-plugged it and plugged to another USB port - after that it worked for couple minutes at started same behavior again. After I got the player it worked fine, no rebooting on it own as I moved couple GB music to it..
When not connected
*player turns display on for couple seconds every ~hour~couple hours. It doesn't show any Creative or Zen logos, its just blacklight on with full brightness for couple seconds after which it turns off again
*the battery dies fast.. possibly because of the display blinking on all the time?
The player upgraded firmware on it own when I installed software, so it has been .20.02 all the time. Also tried reinstall firmware with the recovery tool.
Any help would be welcome before I start fix things with sledgehammer.
I'd guess that full green battery&lightning bolt over empty one means battery is critical? However, the player doesn't attempt to recharge battery. Unless I remember terribly wrong, the recharging animation is empty battery filling in blocks and getting empty again, if you understand what I mean.. Anyways. What really irritates me is the player rebooting itself when I try to recharge/move files to it and that blinking display on when I don't use it..
Any help? Someone go poke the guy who's supposed to keep customer support's emailform working?
-Lanka
..or maybe email form didn't like me suggesting sledgehammer.

Thanks.
Also apparently my first message did reach customer support through email form.. Suppose I was just expecting to see something like "Message sent" after I clicked Submit - not getting bounced back to region selection.
I'll continue this with customer support.
-Lanka

Problem with Zen Micro

I am having a problem with my ZEN Micro. Whenever I plug it in the computer it locks up. I have tried the disk cleanup. I have formated the device. I have removed the firmware. If it isn't pluged it, it will startup to the recovery menu, but as soon as I plug it into the computer it locks up. I can't reload the firmware. Can someone please help?Matt

What's an extended period of time? I was going to plug it in and have it sync at night and unplug it when I woke up about 8 hours later. Is this not a good idea?
Unfortunately, I'm syncing with WMP0, and it slows down my aged computer significantly, so *please* tell me that having my micro connected to my computer for that time isn't going to hurt the micro.

*URGENT* Firmware Problem On Zen To

Hey,
Ok so i was updating my firmware using the latest
and legit download from your website when an
error occured.
Now whenever i boot up my ZEN TOUCH i
get "Firmware Problem" and it goes into recovery
mode. I have tried updating on 2 different
computers and i have done it with the AC plug in
but still nothing works. The error i get when i
try to update is that (even though the computer
recognises the zen) the update firmware
application does not recognise and asks for it to
be plugged in (also nomad explorer does not
recognise it)
Please can you guys help?
Drakhra
I have also tried reverting to wmp0 but still on both computers no resultMessage Edited by Drakhra on 0-5-2006 03:32 PM

Interesting... I burnt all the necessary software to a CD (which included: JB3MV2_PCWDRV_US__30_03.exe [Creative Zen Touch Drivers], ZenTouch_PCFW_L4__0_03.exe [Old Firmware update], and ZenTouchP4S_PCFW_LB_2__0.exe [Latest Firmware update]). loaded the CD onto a laptop. Installed JB3MV2_PCWDRV_US__30_03.exe which are the drivers for my creative zen touch. With my Creative Zen Touch plugged in via USB port. it asked me to reconnect the device. I reconnected it. I attempted to install Firmware: ZenTouch_PCFW_L4__0_03 it gave me the same error before. Then I double clicked firmware ZenTouchP4S_PCFW_LB_2__0.exe and it recognized my Creative zen and is currently updating the firmware. Suggestion:if you have all these files on the computers try uninstalling and then reinstalling. Might be a trial by error thing. Hopefully this hel
ps.
-Regen

Big Problem with Zen Micro - won't be detec

Hello people,
I got a big problem now with my Zen Micro 5GB. Since Saturday I have having my new PC, Fujitsu Scaleo
Intel Pentium D 2,8 GHz dual Processor
024MB Ram
PCI-e mainboard
Ati x700se Video Card
Windows XP with SP2 and several updates were already installed
Windows Media Player 0
Now, the problem is, I can't really use it on my PC. A few weeks ago I had the very old firmware. But then I thought I update it (why? I don't know...)I Updated to the version ..0 from Jul 05. It worked anyway...
So I plugged in the MP3 player to my new pc but it was not really detected or it did not want to work. When it was plugged in, I couldnt open any program. Even if it was Media Source or Opera or winamp... They did not appear. But they were "open" as they appeared in the task manager. So I couldnt use Media Source. So I tried with Zen Media Explorer, all buttons there were clickable but when I clicked on one butteon (like organize music...) it didnt react...
so I thought: "ok with this firmware, it wont work" So I updated the firmware to 2.2.02 Plays for sure. Neither with the new Media Source on your site nor with Zen Media Explorer (I installed the Update)it does not work. The plays for sure plugin for Media Source wasnt as well helpful. I can drag and drop files on my mp3 player, OK this is one way, but still when it is plugged in, I cant use any other program, as I cant open them.
I dont want to use the drag and drop way as I then have to download a program for editing mp3 tags and I cant as well make playlists...With Media Source it was so easy... I want to use Media Source and I want my PC react even if my Zen Micro is plugged in...
So what to do? I thought about installing the very old firmware what I had before I updated to ..0 but where can I download it's
I hope you can help me
Regards
eXMessage Edited by expredator on 0--2006 08:58 PM

MediaSource with the PFS plugin should work, if the player is being detected properly.
Presumably it isn't, so you need to verify this by looking in Device Manager when the player is connected.

Problems with Zen MIcro not turning on or

I have a problem with my Zen Micro not turning on or off. The only way to turn it on is to plug it into the power or USB cable :-(
I have done a quick search and the posts that I have found on this topic suggest that I will need to send it back to Creative! Anyone found a "magic" solution for this problem other than sending it back?
I have done a firmware upgrade just in case that would solve the problem but unfortunately it did not.
What with this problem and the earlier problems I had with battery life I am thinking of sending the thing back and going for a different Creative player. The Zen Sleek seems to have a good range of features ... anyone had any good or bad experiences with the Sleek?
Any comments appreciated.

well..unfortunatly i have had this same problem. i made a topic about it and some of u may have read it..i can't seem to find it now. but i have found the resolution to this problem..send it back! i baught my from circuit city..i just got home from there..very nice guy helped me out at the customer service counter. grabbed my receipt,all the contents it origionally included and the box and headed to circuit city. i did exchange the zen micro for another zen micro. we both converstaed with eahochter about how i have heard other ppl complain about this problem. creative needs to do there homework. hopefully it won't happen to me again.

Firmware problem with zen ex

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