Firmware update for 6131 does not work

I am trying to upgrade the firmware on a 6131. Following the instructions on the site leads me to navigate the following path: Menu > Settings > Phone > Phone updates > Download phone software.
Bzzzzzz. No. 'Download phone software' is not an option. Only 'Current software details' and 'Install software update'. The latter option is dim, and selecting it returns a message: 'No software to install', obviously, because it has not downloaded it.
So I try to push the software from Nokia's web site: http://www.nokia.co.uk/nokia/0,,77073,00.html > Get Advanced Settings > Accept Terms > Start > model 6131 > Next > Nokia software (firmware) update over-the-air > Enter security code and my phone number > Order Settings
The page claims it has sent me a text message, including the new software, but it never arrives. I tried with with other 'settings' from the same page several times, and the text messages did arrive just fine for those.
Please help. Thank you,
--Jimbo -
P.S. In case you are wondering, the reason I am trying to update the firmware is that the status of the voicemail waiting indicator is never updated. I have seen at least a dozen posts about that issue, but never one with an answer attached. So this is my next step.
EDIT:removed email addressMessage Edited by jams on 16-Oct-2006
02:34 PM

Do you mean you're having a problem trying to download the update, install the update, after the update is installed trying to re-activate the phone? I assume you're getting this message on your PC, not the phone...? Or are you having problems with Internet connectivity on the phone itself? WiFi or 3G?
If it's problems on the PC, try disabling all antivirus/firewall software and see if that takes care of it.

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